Mercure Santiago Centro

Mercure Santiago Centro

Classificação clientes Avis (Classificação ALL) 4.3/5 697 comentários

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Extras do hotel

  • Terraço com bar e vista panorâmica da cidade.

  • No centro de Santiago e perto do Monte Santa Lucía, do metrô e do transporte público.

  • Centro de convenções para eventos sociais e corporativos com até 300 pessoas

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

  • Metro:  O'higgins 632 Santa Lucia

  • Transantiago:  Santa Rosa

  • De avião

    ARTURO-MERINO-BENÍTEZ AIRPORT A 18 km / 11 milhas

  • De trem

    ESTACION CENTRAL A 4,91 km / 3,05 milhas

GPS:-33.442807, -70.645634

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

AMARANTO

A melhor alternativa para saborear uma variedade de sabores locais dentro de um ambiente acolhedor e exclusivo. No coração da cidade, permita-nos levar você a um passeio de cultura e tradição

Nossas acomodações

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  697 comentários

Classificação no TripAdvisor  4.0/5  1.392 comentários

Terrible

Classificação TripAdvisor 1.0/5

Tourist32573210892 Solo travel - Avaliação certificada TripAdvisor

One of the worst experiences at an Accor hotel: very noisy, dirt under the beds, a very unpleasant staff and housekeeping knocking insistently on my door at 8:30 while I was still sleeping. Furthermore, they charged my credit card with an additional CLP 40.000 instead of the 16.226 announced when I made the reservation.

Cancelled without notice or explanation

Classificação TripAdvisor 1.0/5

kathrynm670 Couples - Avaliação certificada TripAdvisor

They cancelled our reservation without notice or explanation nor did they assist in helping us find a new hotel room. The email we received after trying to contact them was nothing but a template answer. This hotel is owned by Accor, a French corporation. Other of their hotels in the city are still open for business but I couldn’t get any assistance or explanation from them either. We travel extensively and will not stay here or at an Accor property in the future. Very poor business practices.

Dear kathrynm670, Greetings from Santiago! Thank you for taking the time to share your feedback through TripAdvisor. Unfortunately our hotel was seriously affected during the social manifestations in Santiago and is temporarily closed by the security of our staff and guests. Our reservation team is based in another hotel supporting all guests who have booked with us. All of them are being informed by email and each booking is being handled according to the preference of each guest. We are suggesting to change to another AccorHotel with safe location security or to cancel the reservation, obviously without penalty. It is up to each guest to choose the best option. By your TripAdvisor user it was not possible to identify you and locate your reservation. We kindly ask that you contact us by email so that we can identify you and clarify your doubts. Sincerely, Carla

Ask something without hesitation

Classificação TripAdvisor 4.0/5

AKIRA W Negócios - Avaliação certificada TripAdvisor

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Really good!

Classificação TripAdvisor 5.0/5

Carstens_Welt Negócios - Avaliação certificada TripAdvisor

Go there! It's a much better hotel than I expected. Of course location is unbeatable. But also the hotel itself is very good and in good shape, staff is very helpful (and fluent in English!) and also breakfast is very good. I spent (unfortunately) 4 nights in Novotel Providencia (which is a really bad hotel) and only one night in the Mercure. The Mercure is way better and I would definitely stay there again!

Dear netsrac99, Greetings from Santiago! We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla

Good hotel new Metro

Classificação TripAdvisor 4.0/5

TravelingTerry123 Avaliação certificada TripAdvisor

This hotel is in a good location right near the Santa Lucia Metro station. The Metro is easy to use and clean and safe. Hop on Hop off bus stop is a block and half away and you can buy the ticket at the hotel. There is a nice Artisan market a block away. Hotel staff were nice and helpful. Breakfast was better then I was expecting. It had scramble eggs. Rooms were clean and it was REALLY nice to have two double beds instead of two twins when traveling with a friend. The only down fall for the room was that there were only two electrical outlets that we could use with our U.S. converters with one of them being in the bathroom to charge your electronics. Nobody wants to charge their electronics in the bathroom. This can be easily remedied by bringing a charger plug that can charge multiply items at the same time. With more then one person with multiply electronics needing to be charged staying in the same room you are going to need it. I would definitely stay at this hotel again.

Dear Mr. TravelingTerry123, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome to our hotel! Sincerely, Mercure Santiago Centro Team!

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 472 comentários 6.8/10 Localização
  • 638 comentários 7/10 Quarto
  • 711 comentários 7.4/10 Serviço
  • 28 comentários 7.3/10 Wifi
  • 298 comentários 5.8/10 Limpeza
  • 296 comentários 6.6/10 Café da manhã
  • 184 comentários 4.5/10 Custo-Benefício

Com a tecnologia Trustyou

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