Mercure Santiago Centro

Mercure Santiago Centro

Classificação clientes Avis (Classificação ALL) 4.3/5 971 comentários

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Extras do hotel

  • Terraço com bar e vista panorâmica da cidade.

  • No centro de Santiago e perto do Monte Santa Lucía, do metrô e do transporte público.

  • Centro de convenções para eventos sociais e corporativos com até 300 pessoas

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

AMARANTO

A melhor alternativa para saborear uma variedade de sabores locais dentro de um ambiente acolhedor e exclusivo. No coração da cidade, permita-nos levar você a um passeio de cultura e tradição

Nossas acomodações

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  971 comentários

Classificação no TripAdvisor  4.0/5  1.406 comentários

Good experience

Classificação TripAdvisor 4.0/5

nemesis_divina85 Família - Avaliação certificada TripAdvisor

Although the hotel is not located in the safest area of Santiago, we didn't have problems regarding our safety. The building is close to Cerro Santa Lucía, Palacio de la Moneda and there is a metro station right next to the hotel. Our room was very spacious, clean and comfortable. Breakfast had good options of fruits and breads and you can also find grab-and-go options at the lobby (in case you have an early tour, for example). And whenever we needed help from the staff, they were available.

Dear Nemesis; Thank you for choosing Mercure Santiago for you recent stay. We're glad that the experience was up to the expectation. In Accor we strive to provide an excelent customer service. We hope we'll see you coming back in the near future. Faithfully, Juan Ramon Silva - Subgerente

Misleading adverts for this hotel in a horrible area of Santiago

Classificação TripAdvisor 1.0/5

London_EnglandPaul Família - Avaliação certificada TripAdvisor

I’ve stayed at Mercure branded hotels before and was expecting a good quality hotel. However, this hotel is far from what we expected. Firstly, The area this hotel is in, is the most run down depressed and dangerous feeling part of Santiago there is. There are steel doors on every shop window and door nearby. The front door to the hotel is locked every night at dusk and you have to wait for the staff to let you in. I never felt safe in this area and on the day we left one of the reception staff was attacked in the hotel. Secondly, this hotel advertises the fact it has a swimming pool (part of the reason why I picked this hotel). When we checked in we were told that the pool was closed and won’t be open again until their summer season starts in November! Yet the hotel is still advertised with a pool and are misleading their customers. The room we had was overlooking the pool which just added to the hurt we felt. The rooms are average but they don’t have USB chargers, a very powerful shower which had issues with cold water making it scoldingly hot! The room cleaner, everyday, failed to leave clean towels in the room. We had to call down and ask for towels every evening. The breakfast is an average continental breakfast but with scrambled eggs. There was no daily variety, just the same thing everyday. Overall, I would not recommend this hotel to people. They have misleading adverts and don’t inform you until check in that the swimming pool is closed. Also, the area the hotel is just horrible. Santiago is beautiful city and well worth a visit, just select a better hotel than this one.

Estimado London_EnglandPaul Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Santiago Centro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Juan Ramón Silva

Terrible

Classificação TripAdvisor 1.0/5

Tourist32573210892 Solo travel - Avaliação certificada TripAdvisor

One of the worst experiences at an Accor hotel: very noisy, dirt under the beds, a very unpleasant staff and housekeeping knocking insistently on my door at 8:30 while I was still sleeping. Furthermore, they charged my credit card with an additional CLP 40.000 instead of the 16.226 announced when I made the reservation.

Cancelled without notice or explanation

Classificação TripAdvisor 1.0/5

kathrynm670 Couples - Avaliação certificada TripAdvisor

They cancelled our reservation without notice or explanation nor did they assist in helping us find a new hotel room. The email we received after trying to contact them was nothing but a template answer. This hotel is owned by Accor, a French corporation. Other of their hotels in the city are still open for business but I couldn’t get any assistance or explanation from them either. We travel extensively and will not stay here or at an Accor property in the future. Very poor business practices.

Dear kathrynm670, Greetings from Santiago! Thank you for taking the time to share your feedback through TripAdvisor. Unfortunately our hotel was seriously affected during the social manifestations in Santiago and is temporarily closed by the security of our staff and guests. Our reservation team is based in another hotel supporting all guests who have booked with us. All of them are being informed by email and each booking is being handled according to the preference of each guest. We are suggesting to change to another AccorHotel with safe location security or to cancel the reservation, obviously without penalty. It is up to each guest to choose the best option. By your TripAdvisor user it was not possible to identify you and locate your reservation. We kindly ask that you contact us by email so that we can identify you and clarify your doubts. Sincerely, Carla

Ask something without hesitation

Classificação TripAdvisor 4.0/5

AKIRA W Negócios - Avaliação certificada TripAdvisor

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 600 comentários 7.3/10 Localização
  • 831 comentários 7.1/10 Quarto
  • 922 comentários 7.7/10 Serviço
  • 39 comentários 7.1/10 Wifi
  • 387 comentários 6.5/10 Café da manhã
  • 381 comentários 6.1/10 Limpeza

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