Mercure Santiago Centro

Classificação clientes Avis (Classificação ALL) 4.2/5 6.476 comentários

Hotel ALLSAFE. Aprovado

+ 19 Serviços

Extras do hotel

  • Terraço com bar e vista panorâmica da cidade.

  • No centro de Santiago e perto do Monte Santa Lucía, do metrô e do transporte público.

  • Centro de convenções para eventos sociais e corporativos com até 300 pessoas

  • Advantage 4

Localização do hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632
Santiago Centro
8330066 santiago
chile

Fax: (+56)2/25956600

Check-in a partir das 15h00

Check out até as 12h00

  • Estación Central:  O'higgins 3170 Estación Central

  • METRO SANTIAGO:  Linea 1 Santa Lucia

  • De avião

    ARTURO-MERINO-BENÍTEZ AIRPORT A 18 km / 11,18 milhas - Transporte pagamento

  • De trem

    ESTACION CENTRAL A 4,91 km / 3,05 milhas

GPS:-33.442807, -70.645634

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

AMARANTO

A melhor alternativa para saborear uma variedade de sabores locais dentro de um ambiente acolhedor e exclusivo. No coração da cidade, permita-nos levar você a um passeio de cultura e tradição

Nossas acomodações

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 16

  • Tamanho máximo: 255

  • Capacidade máxima: 300 pessoas

  • Capacidade máxima para banquete: 120 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Santiago Centro

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.2/5

6.476 comentários

Classificação no TripAdvisor 4.0/5

1.380 comentários

Ask something without hesitation

Classificação TripAdvisor 4.0/5

AKIRA W Business - 28/10/2019 Avaliação certificada TripAdvisor

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Disappointed with hotel.

Classificação TripAdvisor 2.0/5

lucianosap Family - 04/08/2019 Avaliação certificada TripAdvisor

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Pleased

Classificação TripAdvisor 3.0/5

leoggsf Family - 08/07/2019 Avaliação certificada TripAdvisor

Common service, nothing special. Rooms with very small double beds. Room cleaning did not occur and the amount of towels were not according to the amount of guests. Breakfast with few options, and ends too early does not allow it to be late.

Dear leoggsf! Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

My stay at Mercure Santiagp

Classificação TripAdvisor 5.0/5

Companion53510196128 Business - 01/07/2019 Avaliação certificada TripAdvisor

Overall an excellent stay; in Breakfast, there could be one veg option atleast; my breakfast everyday was a cup of cereals, 2 slices of bread, some fruits and some juice; as I was a complete vegetarian, i had to stay away from the 3 main breakfast dishes which had egg as well

Dear Companion53510196128, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at the breakfast service did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we can always meet special requirements when you let us know in advance. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Very good service from the reception, hotel features as described.

Classificação TripAdvisor 5.0/5

Seaside10144113631 Business - 19/05/2019 Avaliação certificada TripAdvisor

Despite the traffic noise from the mainstreet at night we had a very comfortable stay. Especially the staff at the reception was very friendly and helpful. The hotel offered a good breakfast and all common features that are needed to feel comfortable for a trip to Santiago. It is located in the center with many hotspots nearby.

Dear Seaside10144113631, We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla.

My preferred stay in Santiago

Classificação TripAdvisor 5.0/5

passarellicarlos Business - 30/04/2019 Avaliação certificada TripAdvisor

Every time I travel to Santiago, I stay at Mercure. Staff are always ready to assist you, warmly: the people at the reception desk, the room keeper (great Aurora) and the servants at the breakfast, everybody greets you with a big :-) on their faces. The restaurant is also nice and the hotel offers cab services at fair prices.

Dear passarellicarlos, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

Excellent

Classificação TripAdvisor 4.0/5

rosepeguin Couples - 14/12/2018 Avaliação certificada TripAdvisor

We were very well received, all staff very attentive. Mercure quality.IIt was wedding anniversary and they left a champagne and pastry in our room, and the other day my husband's birthday left water and a slice of cake, we were very happy. Thank you

Dear We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

A nice and friendly hotel within walking distance to the centre of town

Classificação TripAdvisor 4.0/5

stephensQ7612CZ Couples - 24/11/2018 Avaliação certificada TripAdvisor

We stayed in this hotel twice during our last trip to South America. We like the hotel as it is within walking distance to the old centre of town and opposite the national library. The staff at the reception was friendly and helpful.

Dear Stephen S, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Good place from which to explore Santiago

Classificação TripAdvisor 4.0/5

philmolly Couples - 14/10/2018 Avaliação certificada TripAdvisor

There did not seem many options for big brand hotels, but if that is how you want to stay in a large City then this hotel does the job. The staff all seem very young but they are competent and each try to make their own individual contribution. The lobby is attractive but just has a reception counter and seats. The restaurant (and breakfast) location on the 2nd floor is attractive and welcoming. The breakfast was reasonable without being a wow. On the otherhand the dinner menu was really good quality and fairly priced. The outdoor pool area and bar are a nice feature. The surrounding buildings have the effect of amplifying the traffic noise so it never seems quiet on the road facing side. Still, Santiago is a busy city and for us that was not a problem. The hotel has taxi arrangements with a company that proved reliable.

Dear philmolly, Greetings from Sanitago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla

Great Hotel

Classificação TripAdvisor 5.0/5

Jason B Business - 26/08/2018 Avaliação certificada TripAdvisor

It it a great Hotel in a great spot - right . The staff there are great and they also have an awesome rooftop bar and pool with a view of a very busy part of Santiago. An easy walk to a lot of cool things to see around the city also. Will be staying there again in the future.

Dear Mr. Jason Bardell, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

An Oasis

Classificação TripAdvisor 4.0/5

etsukamoto Family - 13/08/2018 Avaliação certificada TripAdvisor

POSITIVE: Great hotel (room, restaurant, staff), following the Mercure's high standards.NEGATIVE: The location is very strategic (near subway, at the downtown), but this area didn't seem to be safe to walk around at late hours.

Good location, friendly staff.

Classificação TripAdvisor 4.0/5

D1011MNandrewm Solo travel - 18/07/2018 Avaliação certificada TripAdvisor

The hotel is in a good location next to Santa Lucia subway and hill. Easy to walk to various tourist areas in Santiago. The room was spacious, breakfast plentiful and the pool side bar was pretty cool too. The only downside was how loud the air conditioning unit was. I had read about this, and it surely was a roar!

Dear Mr. Andrew, Greetings from Santiago. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla.

A quick stay before returning to Australia

Classificação TripAdvisor 4.0/5

G C Couples - 01/07/2018 Avaliação certificada TripAdvisor

The reception staff were very helpful and nothing was a problem. A special thanks to Nestor who was very helpful in seeking information to enable us to arrange a day trip out of the city. His friendliness along with his colleagues was welcoming and appreciated. The hotel is in a good location for tourists.

Dear G C, Greetings from Santiago! We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially to Nestor. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

Great location to the cemtre of the city

Classificação TripAdvisor 4.0/5

Chris P Business - 09/05/2018 Avaliação certificada TripAdvisor

This is an excellent hotel if you are conducting business in the downtown centre. It is not a family vacation hotel. The hotel is old from the exterior but modern inside. The staff was very friendly and helpful. The buffet breakfast had a nice selection of hot and cold items and I had a great Congrio fish for lunch. If you are an older couple or a group it is a great location to walk around the historic sites of Santiago. Really not good for children.

Dear Chris P, Greetings from Santiago! I would like to thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel welcome! Sincerely, Carla.

Great hotel in perfect location for historic centre and metro travel to outskirts

Classificação TripAdvisor 5.0/5

barbaramP4018ZA Couples - 12/01/2018 Avaliação certificada TripAdvisor

We really enjoyed our stay at the Santiago Mercure. The hotel looked after us extremely well and all the facilities were very good. The staff were helpful, with good English and the food was delicious. Tiny criticism - the pool was too cold for me!

Dear barbaramP4018ZA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Good city hotel

Classificação TripAdvisor 4.0/5

hannum2018 Family - 12/01/2018 Avaliação certificada TripAdvisor

Very good hotel, in good condition and on center location. Spacious rooms, good restaurant, nice pool, friendly staff. Air conditioning very noisy, sleeping is difficult if cooling on heating is required during night time.

Dear hannum2018, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies about the inconvenience with air conditioning. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Really great! Thanks a lot

Classificação TripAdvisor 5.0/5

tanguyl885 Couples - 29/11/2017 Avaliação certificada TripAdvisor

We stayed 3 nights at this hotel. The situation of the hôtel is ideal. Close to everything. Rooms are large and confortable. Staff is super friendly. Breakfast is great. The hotel has a swimming pool and a nice bar at the fifth floor. Swimming pool is not that large but ideal for a refreshment. Thanks a lot

Dear tanguyl885, Thank you for sharing your opinion through our TripAdvisor, We sincerely apologize for the delay in answering it. There was an internal technical glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive criticism. We hope to see you again so you can see the progress of our services and products. Best Regards, Carla

Great stay!

Classificação TripAdvisor 5.0/5

Sjors B Family - 28/10/2017 Avaliação certificada TripAdvisor

Mercare Santiago Centro is very central downtown located, it is on walking distance from all major areas / hot spots and it is well located for great restaurants and bars. The hotel is a modern, well maintained and inviting place. The staff is friendly and there to support the guests 24/7. The rooms are spacious, well equipped and a great place to stay for holidays as well as business trip. The breakfast is a nicely set-up buffet with enough choice for everyone. This space changes to a restaurant for lunch and dinner and serves a good choice of food.

Dear Sjors B We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla.

Nice Hotel in the midle of the town!

Classificação TripAdvisor 4.0/5

Bear45 Business - 06/04/2017 Avaliação certificada TripAdvisor

This is a really good Hotel. But they did not show any flexability when due to late outgoing flight have us to keep the rooms 2 hour later then normal checkout. The Hotel is very good situated in the town center with lots of restaurangs.

Dear Bear45, Thank you for share your experience at our hotel through tripAdvisor. I am sorry about late check out. I would like to comment that it´s a service that we will always a pleasure to confirm, but it´s upon availability. Thank you for your comprehension, we hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Could be better

Classificação TripAdvisor 3.0/5

Marcelo L Business - 06/12/2016 Avaliação certificada TripAdvisor

I spent 5 nights in this hotel. The location is nice , in the heart of downtown. The good: Good breakfast, fast check in, nice room size, nice staff. The bad: Needed room service and, in the 1st night, nobody answered my phones neither lobby nor restaurant. No Room service menu in the room. Just after my early checking, I locked the door, dropped my luggage and enter for a bath and a lady entered unlocking the door and without knocking to check the mini fridge. Third night i could get a room service. After finish, as requested i put the tray in front of my door. Next day when I was going to take my breakfast the tray was still there and some "rest of my dinner" literally in the floor. All of this I commented with the manager in service and the service was much better but it suppose not happen in a good hotel.

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