ibis Santiago Providencia

ibis Santiago Providencia

Classificação clientes Avis (Classificação ALL) 3.9/5 545 comentários

Hotel ALLSAFE. Aprovado

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Extras do hotel

  • Perto da estação de metrô Manuel Montt, na linha principal do metrô de Santiago.

  • Localização ideal para quem estiver viajando a trabalho ou lazer.

  • Custo-benefício ideal.

Localização do hotel

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO

  • De avião

    ARTURO MERINO BENITEZ A 23 km / 14,29 milhas

  • De trem

    ESTACION CENTRAL A 8,6 km / 5,34 milhas

GPS:-33.429453, -70.62142

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar

Ibis Kitchen

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Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
ibis Santiago Providencia

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação ALL  3.9/5  545 comentários

Classificação no TripAdvisor  4.0/5  4.545 comentários


Classificação TripAdvisor 5.0/5

msmyee Friends getaway - Avaliação certificada TripAdvisor

This was my first time in santiago and i had a pleasant stay. All people are friendly and accommodating. I enjoyed my stay. Clean room, cleab toilet, friendly staff, good location, accessible to many places, safe. highly recommended.

Not so good

Classificação TripAdvisor 3.0/5

marceuvicente Negócios - Avaliação certificada TripAdvisor

People at the front desk are nice, also in the restaurant they put a lot of effort to make thigs goes perfectly. I was with a 6 months daughter, and they made her some special food (which was very nice) and so on, but... On the check in, there was only 1 person and the line was big. Even I'm being gold and have the right on preferential check in, adding that I was with a 6 months daughter, no one gave us attention and took 20 minutes untill my turn comes up. The breakfast in tihs facility is to poor in compare with others, but at least people on the kitchen and lobby are hardwork and makes the things move, even that was complrtely full I had no troubles on eating. The room was very bad, thge bed to soft and was deeping when we were there. The other bed (It was a 3 rrom) was very small and I was beating the desk all the time, and also not that good. And in 7 days, 4 we had problems with the shower which was not warming up. Finally, the price is much higher than another IBIS around South America, and maybe It's time to try new hotels.

Where was the fridge?

Classificação TripAdvisor 4.0/5

Jonilson Couples - Avaliação certificada TripAdvisor

The room chosen had exactly the same characteristics as the standards of other ibis hotels around the world. However, it did not have a minibar and this specification was not included in the accommodation reservation. This caused discomfort for us guests and also the hotel staff, who were all bothered by the request for glasses with ice.


Classificação TripAdvisor 3.0/5

ClaudioFaro910 Negócios - Avaliação certificada TripAdvisor

bad breakfast service, a lot of options missing and/or slow reposition. very slow check-in, only one person to attent there was a night I went down to buy a bottle of whater but there was not whater available

Excellent hotel with good facilities all around

Classificação TripAdvisor 5.0/5

Caio F Solo travel - Avaliação certificada TripAdvisor

Next to many bars, restaurants and metro station, easy access to downtown and both Cerros (San Cristobal and Santa Lucia) with a privileged view to Andes, helpful staff and very good breakfast, strongly recommend.

Very good location

Classificação TripAdvisor 4.0/5

luizclaudi0d Negócios - Avaliação certificada TripAdvisor

The hotel follow the same type of IBIS in general, there are include a high price to this type of Hotel, but the principal advantage is the location. Providencia is a very good downtown, with good bars and restaurants and there are a station of metro very near.

Pathetic Communication and Poor Facility

Classificação TripAdvisor 3.0/5

GlobeTrotting484626 Negócios - Avaliação certificada TripAdvisor

Any standard hotel expecting International guests to be on board should definitely have manpower in the hotels, at least in the reception, reasonably conversant with English language (understanding and speaking). How it is possible that the hotel receptionist of such an international brand neither understand nor speak in English. As a Non-Spanish guest, I have faced huge difficulties in staying at IBIS Santiago Providencia. Based on my past experience, staying at ACCOR Hotels in UK, I had booked this hotel, but after this visit I am extremely disappointed. I am also dissatisfied with the facilities offered in the Hotel Room. There is hardly anything complimentary, Bath kit, saving kit, arrangement for tea/coffee, drinking water, etc., inside the room. These are standard across the Globe. About the Paid Breakfast, there was hardly any variation during the 5 nights of our stay at the hotel. For such an international brand, these are very much important, and therefore should be definitely taken into consideration. Thanks and Regards....

Service well below Accor Group standard

Classificação TripAdvisor 2.0/5

Edelcio S Família - Avaliação certificada TripAdvisor

I am a frequent guest of the Accor network, for 2 years I stay every week in a group hotel. I know the Ibis standard and I have nothing to complain about. I was negatively surprised by the standard of service of Ibis Santiago employees. Almost all of them showed no empathy. I found it very unprepared that a hotel where the vast majority of guests is Brazilian does not have an attendant who speaks Portuguese. Worse, when I asked the questions in Portuguese I received answers in Spanish and without any care to speak slowly or use expressions that would facilitate understanding. Here in Brazil the Accor network attendants speak many languages ​​and do their utmost to answer in the language of the guest. It seemed to me a certain "devaluation" of the Brazilian tourist, therefore we who represent more than half of the tourists visiting Chile. Another situation I witnessed was the inefficiency in the food replacement service for breakfast. There were employees but they acted in a disorganized manner, and I stayed for 45 minutes hoping to replace the scrambled egg tray. It was definitely a negative surprise not to find in this hotel the same standard of service that I always had in the Accor network.

Just OK - Ibis hotels in Brazil are much better

Classificação TripAdvisor 3.0/5

Luiz Otávio B Solo travel - Avaliação certificada TripAdvisor

You know what to expect from an Ibis, but this one was just ok. Not great variety of breakfast options, bedroom walls needed painting, no minibar in the room (which was a surprise), one of the elevators was sometimes out of order.

Good for the price

Classificação TripAdvisor 3.0/5

natdaher Solo travel - Avaliação certificada TripAdvisor

Very comfortable! I really like the location because it is close to the metro! Good value for money! Just could improve the breakfast, didn't have so much options of thing to eat, and it were the same things everyday.

Very good value for money except for the restaurant

Classificação TripAdvisor 4.0/5

Fernando A Solo travel - Avaliação certificada TripAdvisor

Very good rating for everything except for the restaurant. At dinner, the steak which was supposed to be sirloin was dificult to chew and still more difficult to swallow. The rice had been reheated in a frying pan and was sticky and burned. As regards the breakfast, it was such a mess and lack of products that I gave up. Apart from that, the experience was excellent.

delivered just what we needed

Classificação TripAdvisor 4.0/5

OnAir67258346132 Família - Avaliação certificada TripAdvisor

we already knew Íbis. Providencia is well located, helped us indeed meeting Santiago for our 1st time. Frigobar makes us a diference; it was not good paying 1600 pesos for a cold water bottle down at 1st floor. Reservation for our 2nd day should be easier.

Dear Guest: Thank you very much for taking the time to letting us know your experience at Ibis Santiago Providencia. It is a real pleasure to know that your stay was according to your expectations and we really look forward to have you back in the future. Kindly Luciano MARQUARDT

MR Flávio Dias

Classificação TripAdvisor 5.0/5

Flavio J Família - Avaliação certificada TripAdvisor

The bathroom was having problems in the glass door of the box and the drain box was leaking and making loud noiseOne night we met at the hotel reception and arrived a Brazilian guide talking very loudly disturbing the people who were enjoying the TV.

Rooms need renovation, great staff

Classificação TripAdvisor 4.0/5

Dalton S Família - Avaliação certificada TripAdvisor

First at all, I´d like praise Paulo from front desk. He was very kind and professional. He is someone I´d like to find at every Accor Hotel.The room needs a renovation, specificly the toilet. My room had a broken lamp but at overall, the room was ever clean. My only complaint is an absence of refrigerator in room.

Dear Guest; Thank you very much for letting us know about your experience at Ibis Santiago Providencia. We are glad to know that Paulo was of great help, and you can rest assured that we Will be letting him know about your comment, in order to encourage him to continue with his kindness. We hope to receive you back on your next visit to the city! Kindly Ibis Providencia´s team

Clean and general status of hotel

Classificação TripAdvisor 2.0/5

gcarpene2018 Negócios - Avaliação certificada TripAdvisor

Hotel is in a very good place, near to subway station. I stayed in this hotel a lot of time in the last 6 year but the quality of it degenerate a lot in the last year. The room and in general the hotel is dirty. I was with other 2 people and for all this time is last. Also the breakfast is very poor and you have a clear perception of dirty place

A weekend in Santiago

Classificação TripAdvisor 5.0/5

bwfulford Couples - Avaliação certificada TripAdvisor

The ibis Providencia, Santiago is located close to the Parque Metropolitano - San Cristobal and has excellent services. The staff is attentive and provides good service. One tip: the trip to Valle Nevado with Turistik is over rated and does not provide enough time to enjoy the moment.

Dear Guest; Thank you very much for sharing your opninon about your stay at Ibis Santiago Providencia. We are glad to hear that you had a good experience with us and we hope that you choose us on your next visit to the city. Kindly Luciano Marquardt

Good location with Ibis standard

Classificação TripAdvisor 4.0/5

silv_riog Família - Avaliação certificada TripAdvisor

This hotel is very close to a subway station with access to Santiago main atractions, the neighborhood is good and you may find a lot of restaurants and shops around. The rooms and infrastructure meet the expectations for this kind of hotel

Der Guest; Thank you very much for letting us know your opinión about your stay at Ibis Santiago Providencia. We are very glad to know that we have met your expectations and we really look forward to receiving you back on your next visit to the city. Kindly Equipo Ibis Santiago Providencia

poor service

Classificação TripAdvisor 2.0/5

phillipr241 Negócios - Avaliação certificada TripAdvisor

I waited twenty minutes to check-in while the three women behind the counter chatted to one another rather than attending to my check-in. There was no one else to check-in. When I asked to be checked-in, I was told to wait, while they continued their conversation. I was later told by a friend that this is typical of customer service in Santiago. However, this is an international chain, so I do expect better. The cleaning lady was the friendliest person on the staff.

They charged my card twice !!!! But the hotel was otherwise fine

Classificação TripAdvisor 4.0/5

Roger W Couples - Avaliação certificada TripAdvisor

Good location in Providencia, next to subway. The room is a carbon copy of all other IBIS Hotels, good standard within a nicely lit bright building Breakfast selection is not as extensive as other IBIS Hotels in Latin America - became tedious after 4 days without a change in selection At checkout I asked for the deposit paid to be refunded at check in (which they confirmed), as I used a different card to pay the bill at check-out.....it seemed all fie until I noticed they did not refund the deposit on the first card, therefore I have to go through the pain to get my card refunded.....others beware!!

very good

Classificação TripAdvisor 4.0/5

854wagners Couples - Avaliação certificada TripAdvisor

the hotel is good, location excelente, i do not have problems, íbis is the great option in Santiago, the metro ins near , shopping etc, the room is good, service fast, good, do not prove the break fast.

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