Dear Ms. Beng N. T., Thank you so much for taking the time to share your lovely feedback and for choosing Novotel Suites Yogyakarta Malioboro. We are truly pleased to hear that you enjoyed our strategic location near Malioboro Street. Being surrounded by a variety of souvenir and batik shops makes it easy for our guests to explore the local culture, do some shopping, and experience the lively atmosphere of Yogyakarta right from our doorstep. We are also happy to know that the hotel's proximity to Tugu Train Station was convenient for your journey, especially with the train connection to the airport. We understand how important easy transportation access can be when traveling, and we are glad that our location helped make your trip more comfortable and convenient. Your kind feedback means a great deal to our team. We hope that your stay with us was enjoyable and that you were able to make the most of your time in Yogyakarta. Thank you once again for staying with us. It was our pleasure to welcome you, and we sincerely look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another memorable stay. Warmest regards, Chandra Duty Manager

Dear Mr. Budi D. S., Thank you so much for sharing your feedback and for staying with us again at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you had a good stay this time and that you continue to love our convenient location. It is always a pleasure to welcome our returning guests, and we truly appreciate your continued trust and support. We hope to welcome you back again soon and make your next stay in Yogyakarta just as enjoyable. Warmest regards, Chandra Duty Manager

Dear Ms. Nike m., Thank you so much for sharing your wonderful feedback and for choosing Novotel Suites Yogyakarta Malioboro. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. It is also lovely to hear that you enjoyed the variety of delicious breakfast options we offer. We are especially pleased that you appreciated the cleanliness and thoughtful amenities in your room, including the microwave, iron, and hair dryer. We are happy that these facilities added extra convenience and made your stay more comfortable. Your kind words truly mean a lot to our team and encourage us to continue providing thoughtful and memorable experiences for our guests. We sincerely look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable and enjoyable stay. Warmest regards, Chandra Duty Manager

Dear Mr. Paulinus S., Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you found your stay with us very convenient. Our location in the heart of Yogyakarta is one of the highlights of Novotel Suites Yogyakarta Malioboro, and we are pleased that it made your visit more comfortable and enjoyable. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro on your next visit to Yogyakarta. It would be our pleasure to provide you with another pleasant and memorable stay. Warm regards, Chandra Duty Manager

Dear Bapak Steven H., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to know that you enjoyed our great location, with Malioboro just a short walk away, making it convenient for evening strolls, local delicacies, shopping, and exploring the area. We also appreciate your understanding regarding the road access and pedestrian arrangements around Malioboro. We sincerely apologize that both of your rooms were missing bath towels upon arrival. While our team responded promptly after being contacted, we fully understand that the towels should have been properly prepared before your arrival. Your feedback has been shared with our Housekeeping team for follow-up and improvement. We also noted your feedback regarding the Wi-Fi connection speed and your breakfast rating. These points are valuable to us and will be shared with the relevant teams for further review. Thank you once again for recognizing our hospitality and for your valuable feedback as an ALL Gold member. We look forward to welcoming you back and providing you with a smoother and more enjoyable experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak Norisham B. S., Thank you for sharing such a wonderful review following your recent stay with us. We are delighted to know that you enjoyed our convenient location, pleasure and clean room, and the comfort of your bed. We are also pleased that the microwave and sofa added extra comfort to your stay, especially for enjoying some quiet reading time. It is wonderful to hear that you also enjoyed our rooftop pool, bar, and gym, and that our Front Office team made you feel welcome. Your kind recognition of the entire team is truly appreciated and will be shared with everyone. We also noted your breakfast rating and appreciate your feedback. We will continue to review our breakfast offers to ensure a more satisfying experience for our guests. We are especially happy to hear that you would love to return soon. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Shinta W. D. A., Thank you for your exceptional review and for sharing such thoughtful feedback about your stay with us. We are delighted that you enjoyed our prime location, spacious and comfortable rooms, and the added convenience of having a microwave and sink, which helped create a more home-like experience. We are especially pleased that you appreciated the complimentary upgrade to our Deluxe room and enjoyed the breakfast selection and warm hospitality from our team. Your kind recognition of these details means a great deal to us. We are equally grateful for your encouraging words about our sustainability initiatives. Your appreciation of our efforts to reduce single-use plastic and raise awareness of food waste is truly meaningful, and we will continue striving to make responsible choices part of the guest experience. Thank you once again for your wonderful recommendation. It will be our pleasure to welcome you back to Novotel Suites Yogyakarta Malioboro for another memorable stay. With sincere appreciation, Fitria A. Front Office Manager

Dear Bapak P. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your overall experience was only satisfactory. We are particularly sorry to hear about the limited vegetarian options at breakfast, the difficulty you experienced when ordering dinner, and the room configuration not meeting your expectations. We understand how these aspects can significantly affect the comfort and convenience of your stay. Regarding your dinner experience, we sincerely apologize for the delay in having your order taken. We understand that it was a busy period at the restaurant, which resulted in a crowded situation and longer waiting time. Nevertheless, we recognize that you should have received more attentive and timely assistance from our team. Your feedback has been shared with our F&B team for follow-up and improvement. We also noted your feedback regarding cybersecurity. While we are not entirely clear on the specific concern you experienced, we take this matter seriously and will share your comment with the relevant team for review. We appreciate your positive feedback regarding our sustainability efforts, particularly the reduction of single-use plastic. Thank you once again for helping us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak A. T., Thank you for your wonderful and heartfelt review. It is always a pleasure to welcome you back to Novotel Suites Yogyakarta Malioboro, and we truly appreciate your continued trust and loyalty. I am especially grateful for your kind words regarding your early check-in requests and room preferences. It is my pleasure to assist in making each of your stays as comfortable and seamless as possible. I am also delighted that Chandra took the time to personally ensure your room was well prepared. Your appreciation of our rooftop bar team, Andre, Reza, and Lambang, as well as our breakfast team, Made, Dedi, Rian, and Rhe. We will certainly share your kind recognition with each of them. It is wonderful to know that their attentive service and thoughtful touches, including your morning coffee, have become highlights of your stays with us. Thank you once again for your continued support and for recommending us so highly. We look forward to welcoming you back to Yogyakarta and creating many more memorable stays! Warm regards, Fitria A. Front Office Manager

Dear Bapak Roni M., Thank you for sharing your wonderful feedback following your family stay with us. We are delighted to know that you found our hotel well located and your stay comfortable. It is also great to hear that you enjoyed our pool, kids’ services, breakfast, and the recognition provided as an ALL Platinum member. We sincerely appreciate your feedback regarding the check-in process. We understand how important a smooth and efficient arrival is, especially when travelling with family. Your comments have been shared with our Front Office team as a valuable reminder to ensure a faster and more seamless check-in experience. Thank you once again for your kind review and constructive feedback. We look forward to welcoming you and your family back to Novotel Suites Yogyakarta Malioboro. Warm regards, Fitria A. Front Office Manager

Dear Ms. Petia D., Thank you very much for sharing such a detailed and wonderful review of your stay at Novotel Suites Yogyakarta Malioboro. We are especially pleased to know that you found our hotel to be the peaceful and relaxing place you were looking for, allowing you to enjoy a comfortable night’s sleep without noise disturbance. We are glad that our team was able to accommodate your request for a room on the back side of the hotel and that this helped make your stay even more restful. It is wonderful to hear that you enjoyed our breakfast selection, as well as the comfortable beds and pillows. We are also pleased that the air conditioning worked well and quietly, contributing to a comfortable environment throughout your stay. Your kind comments about our helpful and attentive staff are greatly appreciated. We will certainly share your compliments with the team, as recognition from our guests is a great encouragement for everyone. We are delighted that you enjoyed our rooftop swimming pool, bar, and soft jazz music. It is lovely to know that you were able to relax and unwind while enjoying the atmosphere on the rooftop. Finally, thank you for highlighting the cleanliness of the hotel and for your strong recommendation. We are truly happy to know that you were very satisfied with your stay, and we hope to have the pleasure of welcoming you back to Novotel Suites Yogyakarta Malioboro for another peaceful and enjoyable visit. Warm regards, Chandra Duty Manager

Dear Ibu Jusa J. I., Thank you for your wonderful feedback and for sharing that everything was just right throughout your stay. We are delighted to know that you and your family enjoyed the overall experience, from your accommodation and breakfast to our service and facilities. We are especially grateful for your kind recognition of our In-room Dining and Engineering teams. Your appreciation is a wonderful encouragement to our colleagues, and we will be pleased to share your compliments with them. As a valued Accor member, we truly appreciate your continued trust. We hope to welcome you and your family back to Novotel Suites Yogyakarta Malioboro and continue making every stay feel effortless and enjoyable. Warm regards, Fitria A. Front Office Manager