Bonjour Julie, Thank you for sharing your feedback regarding your recent stay at Sofitel Adelaide. We are delighted to hear that you enjoyed your stay, as well as the exceptional service from our Club-Lounge ambassadors. We appreciate your comments about breakfast, and we will take them into consideration for future improvements. Your observations regarding the floor grout will be addressed with our housekeeping team to ensure we maintain our high standards. It is wonderful to know that you continue to enjoy our facilities, including the gym and pool. We hope to welcome you back again soon! Merci, Bonnie Goss Assistant Front Office Manager

Bonjour Samuel, We are thrilled to hear you enjoyed your time with us and that our team, particularly Bonnie and GoGo, contributed to making your experience memorable. We value the comments shared by our guests as it provides us the insight to ensure we are always improving, it is gratifying to know that we have effectively addressed your previous feedback. We look forward to welcoming you back for another exceptional stay in the future. Merci, Rasoul Guest Experience Executive

Bonjour James, Thank you so much for your kind words and review regarding your recent stay with us at Sofitel Adelaide. We are so pleased to hear you had a wonderful stay, and that Gogo left a positive impression. We look forward to seeing you again soon! Merci, Rasoul Guest Experience Executive

Bonjour Domenica, Thank you for sharing your feedback regarding your recent stay. I sincerely apologise that your room did not meet the expected standards of cleanliness and functionality. Your comments about the desk light, bed arrangement, and cleanliness have been noted, and I appreciate you bringing these matters to our attention. We do hope to be able to welcome you back for an improved and enjoyable experience. If there is anything I can do to make this happen, please reach out. Merci, Rasoul Guest Experience Executive

Bonjour Renata, Thank you for taking the time to share your positive experience at Sofitel Adelaide. We are delighted to hear that you enjoyed your stay and found our location and staff to be accommodating and helpful. We appreciate your feedback regarding Club Millésime. While it is our policy to maintain specific operating hours, we understand the desire for extended service for our valued guests. Your comments will be taken into consideration as we continually strive to improve our guest's experience. We are thrilled that you have chosen Sofitel Adelaide as your preferred hotel, and we look forward to welcoming you back in the future. Merci, Rasoul Guest Experience Executive

Bonjour Adam, Thank you for sharing your feedback regarding your recent visit to Sofitel Adelaide. We are delighted to hear that you found our staff, room service, and hotel facilities to be excellent, as well as appreciating our prime location. We sincerely apologise for the discomfort you experienced due to the air-conditioning issue during your stay. We understand that a comfortable climate is essential for a pleasant experience, and I will ensure we re-assess measures in place for the air-conditioning units to ensure guest comfort. It is unfortunate that you had to change accommodations for your subsequent night due to this situation. Your comments have been noted and will be reviewed as we continuously seek to improve our services. We hope you will consider staying with us again in the future, as we would love the opportunity to provide you with the exceptional experience you deserve. Thank you once again for your valuable feedback. Merci, Rasoul Guest Experience Executive

Bonjour R., Thank you for taking the time to share your recent positive experience with us at Sofitel Adelaide. We are delighted to hear that you consistently enjoy your stays with us. It is our pleasure to have you as our guest, and we look forward to welcoming you back soon. Merci, Rasoul Guest Experience Executive

Bonjour Sarawon, We are delighted to hear that you enjoyed your time with us, and that you found your stay comfortable and appreciated our convenient location, cleanliness, and value for money. Your feedback is invaluable and we appreciate your time in leaving us a review. We look forward to seeing you again soon! Merci, Rasoul Guest Experience Executive

Bonjour Ms. S., Thank you for taking the time to share your experience regarding your recent stay at Sofitel Adelaide. It is delightful to hear that you found your overall stay to be great, and that you enjoyed the comfort of our beds as well as the exceptional food and beverage offerings at Club Millesime. I will ensure that your compliments are passed on to them. I would like to extend my sincere apologies for the inconvenience you encountered with the fridge during your stay. While it is unfortunate that maintenance was not available at that time, I appreciate your understanding regarding our team's efforts to provide cold drinks in the interim. Your feedback regarding the functionality of the bar fridge will be relayed to our maintenance team for further review. We truly appreciate your loyalty as a Platinum member and for your feedback. We look forward to welcoming you back to Sofitel Adelaide in the future, where we hope to provide you with an even more exceptional experience. Merci, Rasoul Guest Experience Executive

Bonjour Catherine, Thank you so much for your kind words regarding your recent stay at Sofitel Adelaide. We are delighted to hear that you felt at home throughout your visit and that our welcoming staff and facilities contributed to your amazing experience. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay. Merci, Rasoul Guest Experience Executive

Bonjour Craig, We are so pleased to hear you had a wonderful time with us at Sofitel Adelaide. Thank you so much for your kind review and words, especially in regard to the lovely team members who assisted you on your arrival. We look forward to welcoming you back for another enjoyable stay! Merci, Rasoul Guest Experience Executive

Bonjour Paul, Thank you for your kind words and review regarding our lounge and the service provided by our team during breakfast. We are so delighted to hear you had a lovely experience and appreciate your loyalty as a Platinum member! We look forward to your next stay with us! Merci, Rasoul Guest Experience Executive

Bonjour John, Thank you for your kind words regarding your recent stay at Sofitel Adelaide. We are delighted to hear that you enjoyed our prime location, your accommodations, and especially our breakfast buffet. We hope to be able to welcome you back soon for another enjoyable stay! Merci, Rasoul Guest Experience Executive

Bonjour Amy-Lee, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you had a good time overall. However, I regret that you found certain aspects, particularly the Millesime experience, disappointing. Your comments are invaluable as they help us identify areas for improvement. I also want to apologise for your interactions with certain team members during your stay, this is certainly not acceptable and if you do have any further information regarding these interactions, we would appreciate it. We genuinely appreciate your insights and hope to provide you with a more fulfilling experience in the future. Merci, Rasoul Guest Experience Executive

Bonjour Fiona, We are so pleased to hear you had a wonderful stay with us at Sofitel Adelaide. Thank you so much for your kind words regarding your experience! We hope to be able to welcome you back for a longer and enjoyable stay! Merci, Rasoul Guest Experience Executive

Bonjour Brett, Thank you for taking the time to share your positive experience at Sofitel Adelaide. We are delighted to hear that you found our accommodations comfortable, enjoyed the service from our pleasant staff, and relished the breakfast offerings. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future. Merci, Rasoul Guest Experience Executive

Bonjour Gioia, Thank you for your kind words regarding your recent stay at Sofitel Adelaide. We are pleased to hear that you had a great experience. I appreciate your feedback about the pool and the mini bar selection. Our swimming pool is back in service for our guests to enjoy and I will share your feedback in regard to the selection we have in our minibar to assess and action on. We look forward to welcoming you back! Merci, Rasoul Guest Experience Executive

Bonjour Alison, Thank you for your kind feedback regarding your recent stay at Sofitel Adelaide. We are delighted to hear that you enjoyed our prime location, which indeed provides convenient access to a variety of dining options and city attractions. We also really appreciate your kind mentions of Gogo who was the standout team member during your stay, We look forward to seeing you again soon! Merci, Rasoul Guest Experience Executive