Pullman Suzhou Zhonghui 5 stars

Customer review rating (ALL Rating) 4.4/5 523 reviews

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Description

Hotel extras

  • Delightful minibar, Espresso coffee machine and high quality tea.

  • Pullman Yoga mate and free weights.

  • Wonderful guest rooms with high speed internet and multi-function link-tech station.

  • Bathroom equipped with high tech facilities such as atomized privacy glass and smart toilet.

Our accommodation(s)

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Hotel location

Pullman Suzhou Zhonghui

No 188 Jia Yuan Road, Xiangcheng District
215131 SUZHOU
China

GPS:31.378763, 120.644471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  523 reviews

Customer review rating 5.0/5

Denis A. Business - Confirmed reviews ALL

Great Pullman hotel, big rooms, great breakfast with plenty to do and eat around even if not historical part of Suzhou

Customer review rating 5.0/5

Leonardo T. Solo - Confirmed reviews ALL

The room is very spacious , great view and great service!

Customer review rating 4.5/5

Meng D. Y. Solo - Confirmed reviews ALL

Located away from the crowded downtown area of Suzhou, yet still close to shopping malls, this hotel offers very competitive pricing. However, the body lotion in the room was not refilled during my stay. The Executive Lounge has a nice location and pleasant atmosphere. However, the happy hour could be improved — the wine tasted like it had been opened for quite some time, and the selection of hot food was rather limited.

Customer review rating 4.5/5

Chi C. C. Business - Confirmed reviews ALL

Nice suite.

Customer review rating 3.0/5

Kai H. N. Families - Confirmed reviews ALL

the overall experience did not fully meet the expectations associated with the Pullman brand and Accor Platinum membership recognition. First, during check-in, the front desk staff provided only very limited information. Not mentioning the breakfast time, there was almost no introduction to hotel facilities, membership benefits, lounge access, or other relevant services. I was also unclear whether breakfast was included under my membership benefits. Second, no welcome dessert or fruit arrangement was proactively provided upon arrival. Even after I explicitly asked about it, only a very basic fruit plate was sent, which did not appear to align with the standard welcome amenities usually offered to Platinum members. I later understood that there was a mismatch between my membership status in the hotel system, where I was still recorded as a Gold member despite already having Platinum status at the time of check-in. I understand this may have been caused by the timing of the booking versus the status upgrade. However, this discrepancy directly affected the recognition of membership benefits during the stay. In addition, lounge access was only arranged after I personally raised the issue following the status correction, rather than being proactively handled by the hotel team. Another important concern is the hotel location accuracy on ride-hailing platforms. Every time I used a ride-hailing service, the pickup and drop-off point was incorrectly positioned on the roadside instead of at the hotel lobby entrance, even when selecting the correct hotel name. This created inconvenience and also posed safety concerns when getting on or off vehicles near the main street traffic.

Other web-users rate our hotel

  • 1,033 reviews 9.6/10 Location
  • 1,668 reviews 8.8/10 Room
  • 2,301 reviews 9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 853 reviews 9.6/10 Vibe
  • 755 reviews 9.3/10 Cleanliness
  • 705 reviews 9.1/10 Amenities
  • 381 reviews 8.1/10 Breakfast

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