Mercure Suzhou Downtown 4 stars

TripAdvisor rating 4.0/5 21 reviews

Mercure Suzhou Downtown - Image 1
Mercure Suzhou Downtown - Image 2
Mercure Suzhou Downtown - Image 3
Mercure Suzhou Downtown - Image 4
3189 Renmin Road Gusu District, Suzhou Jiangsu Province, 215000 SUZHOU, China

Description

Hotel extras

  • Near by Suzhou railway station

  • Located in Pingjiang commercial square

  • Subway station near to hotel

  • Opposite the hotel is Wanda commercial square

  • The hotel is only 2 kilometers away from Suzhou administrative center

Our accommodation(s)

Hotel location

Mercure Suzhou Downtown

3189 Renmin Road Gusu District, Suzhou Jiangsu Province
215000 SUZHOU
China

GPS:31.339544, 120.613214

Telephone
Fax +86 512 6265 1266

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

SU GARDEN

Our restaurant on level 5, features a French breakfast corner and blends Eastern delicacies with Western gourmet food. Our delicious and healthy breakfast helps our guests to start each day energised. It is also available for events of up to 70 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  21 reviews

Comfortable Stay with Quality Service with Some Name Confusion

TripAdvisor rating 5.0/5

Edward N TripAdvisor review

I spent 2 nights at Mercure Suzhou Downtown and I must say it was a pleasant experience overall. Pros: - The room was on a higher level and was spacious with a good view. - The staff was great, specifically the Front Office and F&B staff. Very good service was provided by the lady at the noodle station. - The breakfast provided was good with a good variation of international and local menu items. - For longer staying guests, it was great that a laundromat was provided at every floor. - The robot that delivers food and drinks, while a little gimmicky, was also very useful. - The hotel is very well located and is close to many restaurants as well as the Metro. Some Areas for Improvement: The biggest challenge was the inconsistent Mercure Suzhou Downtown name as it was referenced on multiple platforms. - Hotel signage: Mercure Suzhou Pingjiang Wanda Plaza - Accor App: Mercure Suzhou Downtown - Google Maps: Suzhou Railway Station Mercure Htl and Mercure Suzhou Downtown at 2 locations - Apple Maps: Suzhou Pingjiang Wanda Plaza Mercure Hotel This made the booking and arrival process a little confusing. Improving how guests experience the property along all avenues starts with hotel brand name coherence. Ultimately, providing guests with excellent service and a comfortable stay will be further enhanced once the naming issues are rectified.

Poor hotel entrance design

TripAdvisor rating 3.0/5

Erico2709 TripAdvisor review

First for the pluses. Room is well maintained and everything is working well. Breakfast spread is pretty decent. On the minuses, biggest problem is that their main entrance is located side of the building and taxi cannot come in unless they call at the carpark gantry. So we had to always drop outside and walk in. Will be good if they can fix this issue.

Mercure Suzhou

TripAdvisor rating 3.0/5

Jolene1234 Couples - TripAdvisor review

this new hotel's main entrance not facing the main road and the nearby construction posed a safety hazard walking to the station. When approached the drivers or people near to the hotel, they are not awared of this hotel.

Very good hotel that will improve when neighborhood improves.

TripAdvisor rating 5.0/5

TP5032 Solo travel - TripAdvisor review

Main issue with hotel is finding it. As it is at the rear you need to search for signs high up to find the building and go to the rear of that building. Once found, the hotel is all I required. Check was quick. No mention of Accor Silver benefits..... so a little disappointed with that. Room was a good size. Lighting took a little getting used to. High tech. Hotel, once you figure out relationship with subway was convenient to use. Taxi's are cheap so used I used quite often. Breakfast as good but not fantastic. Food was a bit generic. Have a programmable coffee machine but only having American coffee option not so good. The main issue is the area is a bit dead. Many empty buildings and quite a lot of road building detract from the area. Go to the Shopping Centre diagonally across from building is best option. I was very happy staying at hotel and would highly recommend.

Excellent services

TripAdvisor rating 5.0/5

sarah152018 Friends getaway - TripAdvisor review

Wonderful experience and stay in this hotel. Excellent services. Clean and modern hotel. Friendly staff especially Amy, 实习生，Sukie and Antony. They helped us with all the needs. Really appreciated it. Hotel provided late snacks services in small lounge beside the lobby between 8.30pm to 9.30pm. Highly recommended for those who wanna visit Suzhou.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,113 reviews 9.7/10 Location
  • 1,513 reviews 9.2/10 Room
  • 2,481 reviews 9.7/10 Service
  • 5 reviews 7.9/10 WiFi
  • 860 reviews 9.7/10 Cleanliness
  • 641 reviews 9.6/10 Vibe
  • 633 reviews 9.6/10 Breakfast
  • 493 reviews 9.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Suzhou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.