Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.5/5 629 reviews

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Description

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Our accommodation(s)

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Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  629 reviews

TripAdvisor Rating  4.5/5  423 reviews

Certificate of excellence 2024

Excellent location

Customer review rating 4.5/5

Ken C. Friends - Confirmed reviews ALL

This was a one week birthday girls trip. The staff was kind and courteous and made me feel very welcome. The staff went above and beyond with the service. Our stay was comfortable, safe, and secure. I felt our safety was not a priority.

Dear Kendra C., Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and that our team members went above and beyond with the service and also they were kind and courteous and made you feel very welcome. We’ll be sure to recognize them for their outstanding service. Your positive feedback encourages us to continue striving for excellence. We look forward to welcoming you back soon! Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Very happy with everything great room service loved the service and experience

TripAdvisor rating 5.0/5

menu a TripAdvisor review

Very comfortable bed great pillows staff very friendly and polite very clean and comfortable would definitely recommend this to anyone I would definitely come back here great location this place has a lot to offer breakfast menu was great as well lots of variety for everyone and every taste buds

Dear Guest, We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you were “very happy with everything, great room service, loved the service and experience.” We are also happy to know that you would definitely recommend our hotel to anyone and would definitely come back here! We all hope we can welcome you back soon for another positive experience. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

lent customer service

Customer review rating 4.5/5

C. T. N. 2. Couples - Confirmed reviews ALL

Excellent customer service at the Novotel Phokeethra. We had one of the best welcomes from any hotel we have been to, from Maimoon, when we arrived. She was polite, happy and exceptionally welcoming. Excellent role model for the reception staff. In the Bar Area all staff were excellent, especially JoJo. Again showing he knows how to deal with customers. Jack in the Restaurant was extremely helpful. We asked for hot water as the machine seemed to be giving only tepid water. Nothing appeared too much trouble. What a difference it makes to have wonderful customer service. All staff were so different from any hotel we have been in for a long time. At this particular Accor hotel they have got something really correct and need to deliver this service amongst other hotels. Room was large and bed extremely comfortable. Amenities in the bathroom very useful - soap, shampoo, conditioner, lotion, and other bits. Couple of issues air-conditioning certainly working however difficult to regulate. Main door to room appeared to have an issue with closing. You had to ensure it closed as it did not automatically close, so had to pull it. May need to be looked at. Breakfast -8/10. If you wanted a cup of tea, the hot water was tepid however the staff managed to get us very hot water but took a long time. May be helpful to get a kettle. Good spread of different foods for different cultures. Bar - drinks selection reasonable. Food- tasty and good size portion. Excellent Location - not far from the port if you intend to take visits to different islands. close to old town. Would certainly recommend others to stay.

Dear Chantalle Judy Carolyne C., We greatly appreciate you taking the time to share your feedback with us. We are delighted to read that overall your experience with us was met your expectations, especially the customer service from our team members including Khun Maimoon, Khun Jojo and Khun Jack were to your liking and made you feel memorable. We will certainly share your kind words with the team and thank them for their exceptional service. However, we have taken note concerning the issue of main door to the room and hot water during breakfast on board, we will share with the team and will find solutions to fix these challenges. We look forward to welcoming you back soon and deliver you a 10/10 experience. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Good location and stay

Customer review rating 4.5/5

K. D. Friends - Confirmed reviews ALL

The stay, spa, lounge were amazing. Just the breakfast for Indians in vegetarian option should be better.

Dear D. K., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We have taken note concerning more vegetarian Indian option for breakfast on board and will share with the team accordingly. Thank you for your kind feedback, and we hope to see you again very soon. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Good regular hotel with lovely staff

Customer review rating 4.5/5

Annie J. Couples - Confirmed reviews ALL

Great room, lively staff, nice experience

Dear Annie Patricia J., Thank you for taking the time to provide feedback during your stay. We are delighted to hear that you had a nice experience with us including the great room and lovely staff were to your liking. Thank you for your positive feedback, we look forward to the opportunity to welcome you back in the near future. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

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Other web-users rate our hotel

  • 451 reviews 8.7/10 Location
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  • 624 reviews 8.9/10 Service
  • 10 reviews 5.9/10 WiFi
  • 288 reviews 7.6/10 Cleanliness
  • 237 reviews 8.5/10 Breakfast
  • 84 reviews 9.4/10 Bar
  • 18 reviews 3.2/10 Beach

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