Mercure Bristol Grand Hotel 4 stars

Satisfied with overall stay staff excellent

We had a reasonable stay with some good and some not so good. Rooms are good but need a little face lift. Reception most certainly does need some attention. Car parking facility is very good.

We had a fire alarm. There seemed to be only 2 staff on duty. One tried hard to tick off names on a register. No one senior turned up. A megaphone or similar would have been helpful in trying to communicate with the crowds on the pavement. It was very cold standing outside for an hour and a quarter while the fire brigade dealt with the situation, and no help for the very old or the very young. Some people were in dressing gowns.

Lacking on the mini bar service front this was not filled twice in my 3 night stay on both occasions after phoning reception twice I had to physically go down to reception, I stayed in a suite which was disappointing, the duvet cover did not fit the quilt and the quilt was much larger than the cover,, now what you would expect, car park is fine if you drive a micro car anything else and it’s a tight obstacle Saturday a wedding was held in the hotel and the walls in the 3rd floor were vibrating due to the noise levels. This would not be somewhere I would stay again next time I’m in Bristol

Tiny room for me and my daughter. Paid extra because it had a swimming pool. But it wasn't even in the same building. Any hotel can claim to have a swimming pool by this standard. Mediocre at best.

Room was cold , sparsely decorated and noisy.

Great breakfast buffet and the location and look and feel of the hotel is excellent, however a few items added to an overall less than excellent stay: 1) Our family room was very spacious but always at about 18 degrees Celsius due to the tall ceilings and the inability of the air conditioning unit to ever properly heat the room. We all wore socks to bed and never really used the room when not under the covers or fully dressed in jumpers. 2) The room service never cleaned the room after our first night despite us hanging out a sign to do so and asking the front desk at 4pm if they were still going to clean (we were told cleaning goes on until 5 and not to worry). 3) A sign on the fridge indicated free soft drinks, but the fridge was empty for all the 4 days of our stay. 4) On the first night (a Saturday) our entire family was rocked out of beds at 10pm by a piercing fire alarm. While waiting in our pjs downstairs, nobody explained if this was a drill or not and if it was over. When we asked, the front desk attendand said the alarm can go off when someone takes a very hot shower. That explanation made half our family anxious while showering and one member refused to shower for the entire stay.

We used this hotel on a recent trip to Bristol to attend a ballet at the Hippodrome. The location for us was perfect, the theatre being only a short stroll away. Pre theatre dinner was very well cooked although menu was rather dull. Excellent breakfast 10/10 for this. Comfortable bed, nice room, good bathroom. Only niggle was that we should have had two bathrobes and slippers, there were no slippers and only one robe, we tried every number to ask for more but no replies and gave up. Normally this would not have affected our visit at all but unfortunately the fire alarm went off in the middle of the night and we had to vacate our room. This was not the staff’s fault (and we were given free parking the next day as compensation) but our bathrobe suddenly went from being a luxury to a necessity! Overall a very nice hotel which we will use again.

We stayed because I/we live 80 miles away from the Bristol Royal Infirmary and I was scheduled for major heart surgery. Unfortunately, on the morning concerned there was a catastrophic equipment failure which meant my operation couldn't go ahead. We went back to the hotel and all our unused time was refunded without question. That is what you call service I have been rescheduled for another attempt at the surgery and you can be sure I will be staying at the Mercure Grand Hotel

Pleasant overnight stay despite the evacuation @5am . Much better safe than sorry. Good food and very comfy beds.

There was unfortunately a fire alarm in the middle of the night during our stay where there was a genuine fire in the SPA, however this did not affect the overall quality of the stay. We were unaware of the cost for the car park and also think there should be a warning about the car park size as anyone with a large vehicle will simply not fit. The overall stay was nice, the staff were friendly and the bar/restaurant was good. the room although has been recently refurbished was the poor element to our stay. It was dusty and the room is clearly never cleaned properly. The bathroom was ok although the shower was cramped and nowhere near powerful enough. The air conditioning was non functional and because the old sash windows did not shut properly the room was freezing. At over £100 per night we had expected a little more. There was confusion on arrival over the booking as when booking we added the breakfast package but was told on arrival we had not paid enough. To the credit of the hotel reception staff they amended the booking so we did not need to pay extra

On our arrival we were disappointed with the car park which is dark, shabby, small spaces and a few cars obviously dumped in some places, covered in dirt. Memories of staying at the Grand were of a classy, luxurious hotel set in a beautiful Victorian building. The decor is now very modern, a bit strange with oddly patterned stools and cow hide fur on some chairs and stools. Our room, which was renovated, was very dark olive green everywhere including curtains and was more in an Ikea style. Although clean and fresh, the bedside cabinets were ultra modern, one a bright blue small round table, the other, a fold up wooden table with coloured legs. The doors of the wardrobe were metal crate like and industrial lights. I suppose it suits some people and didn’t really bother us but we preferred the previous style which enhance the high Victorian ceilings and the character of the building. The room was cold and it took a while for the air conditioning to work. It was very noisy and old. The room was at the front of the hotel and was very noisy with traffic and people shouting into the early hours. The corridors were also noisy with guests returning late at night. The towels were thin and grubby so after one use we put them for washing and the next day were better. Staff were all friendly and helpful. We did not eat at the hotel. Overall, as we were out most of the time, it did not spoil our stay but we felt that Mercure would be better renovating the windows, towels and air conditioning rather than modernise the building with Ikea like accessories. We probably would not stay there again.

Hotel Central for Bristol and amenities, rooms clean and well presented. Food standard was good pleasant friendly staff, added bonus of hotel parking.

Staff were very rude. We were dissatisfied with the first room we were given as it was supposed to be a privileged room, however, when we got up there, the view was straight onto another building (brick wall) and the air condition unit was right outside if our window and extremely loud even with the window closed. The room was also tatty and extremely dirty- such as the television remote which was extremely filthy, greasy and dusty. The mini fridge did not work as well. We then got moved rooms but were not put into a privileged room despite paying extra for it. Once again, the room was very dirty and there was damage to the room. After this, we requested our money back and moved hotel. The woman that was dealing with us was extremely rude and had no manners. However, the manager that then dealt with us was very helpful and had no arguments with giving us our money back. However, this was meant to be a special weekend and we wasted 2 hours trying to sort out a nice room for us to stay in.

why only 6/10? It would have been 4/10 but for the response of the staff. A knocking noise like a door or window banging in the wind kept us awake until 4am. A call to reception produced a promise to investigate, then a visit to our room and finally - 30-60 minutes later - an end to the noise. The car parking charge was waived, a decent gesture. Otherwise , breakfast a little disappointing - some ´hot’ items barely warm which I find is a common feature of buffet food. Still like the hotel but our brief stay could have been better !