Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 642 reviews

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Mercure Bristol Grand Hotel - Image 1
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Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  642 reviews

TripAdvisor Rating  3.0/5  1,570 reviews

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very nice historical building in the city centre.

Great Break

TripAdvisor rating 5.0/5

jaybri1622 TripAdvisor review

Was a bit apprehensive, having read other reviews, but in my experience everything was great, lovely room, clean and plenty of room, staff were friendly, Hotel was a nightmare to find, but once there everything was great Wish there was more lighting in the room, it was a bit dark and couldn't get the heater to work, so room was a bit cold Could do with your reception staff having some knowledge of the area, asked for directions to the docks and she didn't know, sent us the wrong way, also when we booked out, they seemed a bit confused about the car park situation, so may be a bit of training here would help But im nit picking now, we had a really good time and the hotel was very central to everything

Hi there, Thanks for sharing your review. It's fantastic to hear you found your room lovely, clean, and spacious, and our staff friendly - that's just the kind of experience we aim to provide! Our location in the heart of Bristol does make us a prime spot for exploring the city's vibrant scene. I'm tickled pink to know that being central made your stay even better. I'm sorry to hear about the difficulties you faced with the lighting and the heater. Rest assured, our front desk is always on hand to assist with such issues to keep you cozy. I'll make certain we give our directions a little tune-up; Bristol's docks are indeed a treasure worth finding easily! And as for the car park, we'll make sure the information is crystal clear for all of our guests. Your feedback helps us get better, and we genuinely appreciate it. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Perfect

Customer review rating 5.0/5

Mrs G. D. Families - Confirmed reviews ALL

I took my two grandchildren for an overnight stay in Bristol . We stayed at the hotel and it was absolutely perfect. The staff are really friendly. We needed a fridge in our room and we got moved instantly to a room with Fridge but no extra cost if I ever go to Bristol again, this will be my choice to stay stay thank

Hi D., Thank you for taking the time to review your stay with us. It's fantastic to hear that you and your grandchildren had a perfect stay with us! We're thrilled that our friendly staff made a lasting impression and were able to promptly accommodate your need for a fridge without extra cost. We always strive to make our guests' experiences memorable, and it sounds like we hit the mark with you. It's guests like you that make our hotel a great place to stay. We can't wait to welcome you back next time you're in Bristol! We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

Not so Grand Hotel !!!

TripAdvisor rating 1.0/5

allysonrebecca TripAdvisor review

This may once have been a Grand Hotel , sadly it is no longer ! I checked in on line to avoid waiting when I arrived as this was supposed to make check in quick and easy , it was neither of these , I still had to wait over 20mins while incompetent staff checked in guests before me , I am a member of the Accor group so supposed to get privilege check in , this didn’t happen. The room we had was tired , filthy with stained carpet , paintwork chipped , large crack in the ceiling and an armchair covered in indescribable stains . The window was rotten and the security wire to stop the window being opened too far had completely rotted away from the fixings , a health and safety issue. The mirror in the bathroom door was covered with white splatters , toothpaste I assume. The bar staff were untrained and lazy , there was only one white wine available out of a selection of approx 6 different types that were listed on the wine list. Dreadful quality and very overpriced £28 for two glasses of inferior wine and a small packet of crisps , I realised when I checked my receipt that I had also been charged 12.5% service charge for sloppy service which included spilling wine over my glass and across the bar , staff seemed to be more interested in playing on their phones and chatting about their escapades the previous evening . We chose to have breakfast elsewhere as the dining room was completely empty and looked very uninviting , assume other guests also had similar thoughts. After complaining and waiting several days for response we did get half of our room cost refunded , this did not make up for the experience we expected . We stay in Accor hotels regularly and have never experienced such a disappointing stay in an inferior hotel. I would not recommend this hotel .

Dear Sir Thank you for taking the time to share your feedback. We’re deeply sorry to hear about your experience and regret that your stay was far from the high standard you expected as a valued Accor member. We apologize for the long wait at check-in and for not providing the privilege service you deserved. We’re addressing these lapses in service with our team to ensure a smoother and more efficient process for all guests. It’s clear we also fell short in room upkeep and bar service. The condition of your room and the bar experience you described are not acceptable, and we are conducting a full review with our housekeeping and bar teams to prevent similar experiences in the future. Your concerns regarding health and safety have been noted and will be prioritized. We understand that a partial refund does not make up for the disappointment you felt, and we sincerely apologize. Thank you for bringing these issues to our attention so that we can work to improve. We hope you will give us another chance to provide you with the excellent stay you expect and deserve. Warm regards, Guest Relations Manager

Great room. Breakfast poor & expensive

Customer review rating 4.0/5

Gm Families - Confirmed reviews ALL

Great room. Breakfast poor & expensive; the hot food was barely warm. Poor choice if you don’t want a cooked breakfast. Poor value for money even at the discounted price

Hi Guest, Thanks for sharing your experience with us. It's fantastic to hear you enjoyed your room! We pride ourselves on providing a comfortable and stylish stay, so your praise means the world to us. As for breakfast, I'm sorry to hear it didn't hit the spot. We usually get great feedback on our English breakfast buffet, which is prepared with care, so it's a bit of a surprise. We'll definitely keep an eye on the temperature and selection to ensure it's up to the standard you'd expect from us. Your breakfast experience seems out of the ordinary and not the hearty start to the day we aim to provide. We hope we will have the opportunity to see you again in the future. Best regards, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,757 reviews 8.9/10 Location
  • 2,531 reviews 4.7/10 Room
  • 1,531 reviews 7.3/10 Service
  • 32 reviews 5.7/10 WiFi
  • 1,427 reviews 3.5/10 Comfort
  • 842 reviews 4.1/10 Cleanliness
  • 693 reviews 5/10 Amenities
  • 600 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.