Mercure Bristol Grand Hotel 4 stars

Customer review rating 3.7/5 6,075 reviews
Mercure Bristol Grand Hotel
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+ 21 Services
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)01179227619

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Standard Twin Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

6,075 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,010 reviews

Expected more

TripAdvisor rating 3.5/5

paulO6148TL 27/02/2020 TripAdvisor review

Our stay was to celebrate my wife’s 40th birthday, as we stayed one of your hotels around my birthday & were treated to a room upgrade & even a little cake. Sadly, no such treatment for my wife, our room was ok but after having a shower we could not find a hairdryer in the room, I asked at reception & they said they would bring one up. We waited to 20 minutes, but one did not arrive, so I headed down to reception, on my way I met a very helpful maid that gave me a hairdryer from a room nearby. When we returned to our room from a night out & put our daughter to bed in the pull-out sofa, we found that the bed was so uncomfortable that it was unusable. As it was late, we asked reception for a second duvet to sleep on. This is not what we expected with a family room. Also, the main bed was very uncomfortable.

Poor stay

Customer review rating 3.7/5

Sean M. Families - 23/02/2020 Confirmed reviews ALL

The rooms are very basic at the hotel for the price you are paying. The room we were in we found had a leak from the roof. After being checked in for a few hours and after returning from dinner we found it. We had to be moved rooms but sadly only one other room free which was already closed as it had no air con according to staff. A great shame and not at all what I had expected from a 4 star hotel and for £121

Overall good if parts were clunky

TripAdvisor rating 3.5/5

Charles E 23/02/2020 TripAdvisor review

Check-in was smooth but adding an extra night was not straightforward. The first room was compact - so much so that you could not open one of the two cupboards as the bed was in the way. The electronic door key failed three times. After bringing all this to the attention of Reception we were moved (free upgrade) to a bigger room. That was kind. The bed was not quite as new as in the first room but very wide. Sleeping was easier in the second room as the first was above a perpetually spinning bank of air conditioning fans. Cleanliness in the communal areas was excellent. The bath however could have been cleaned more vigorously for comfort. Shower provision was good. Breakfast (buffet style) was excellent for quantity and choice. Only the scrambled eggs were past their best when we went down - in the serving tray too long, we felt. The location right in the heart of the city is excellent. Parking is straightforward and felt secure. The value of the first night was excellent. Night 2 was significantly dearer.

Well located but with issues

Customer review rating 3.7/5

Family N. Families - 22/02/2020 Confirmed reviews ALL

Well located, very good breakfast but rooms dark and issues with water leaks

Good location, nicely decorated, freezing room!

Customer review rating 3.7/5

Anonymous Couples - 21/02/2020 Confirmed reviews ALL

Very satisfied until we returned to our room following a night out - absolutely freezing. We could/should have informed night porter, which was pointed out to us when we checked out. However would have expected this basic requirement without having to ask for it.

Good location- Good stay

Customer review rating 3.7/5

Andrew Couples - 19/02/2020 Confirmed reviews ALL

Good sized room great sized TV Excellent pool sauna and steam room with good breakfast

Dear Andrew K., Thank you for taking the time to review the hotel following your recent experience. I am so pleased you had a great time and enjoyed your experience with us. We hope to be able to welcome you again soon. Kind regards, Giuliana

Well located

Customer review rating 3.7/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Well located hotel. Room was small. Nice food but not much variety.

The room so dark, the sofa bed was not covered with the proper cover sheet bed, no blanket too. It was very cold.

Customer review rating 3.7/5

Julina Families - 19/02/2020 Confirmed reviews ALL

This is a bad experience. No slipper provided in the bath room,. Since the floor so cold during winter.

Well located, but very noisy

Customer review rating 3.7/5

Salts Couples - 19/02/2020 Confirmed reviews ALL

The check in was very long(something to do with the system) The room didn't have any water,after I was assured it did.i could hear everything from the next room and across from other rooms. Then unfortunately I had just got into the hard bed when the fire alarm went off.so we went out into the pouring rain & gale force winds for 10mins

excellent location !

Customer review rating 3.7/5

Sarah Couples - 19/02/2020 Confirmed reviews ALL

we stayed the weekend of storm dennis , and couldn't of been happier with the location as with bad weather being close to everything was of the utmost importance ! parking was easy, right next to the hotel , and we had a HUGE room service breakfast in the morning

Dear Sarah R., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliana

Enjoyable stay

Customer review rating 3.7/5

Louise Couples - 18/02/2020 Confirmed reviews ALL

Good room and service, great location.

Dear Louise, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sian

Well located

Customer review rating 3.7/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

It was ok

Fantastic location and customer service

Customer review rating 3.7/5

Chimene F. Couples - 12/02/2020 Confirmed reviews ALL

We recently stayed here to celebrate my birthday and I was delighted to be greeted with a balloon and cake when entering our room. We had a fantastic time and all of the staff showed exceptional levels of customer service

Dear Chimene, I would like to thank you for taking the time to comment on your recent stay with us at the Mercure Bristol Grand Hotel. We are thrilled to hear that you enjoyed your birthday stay with us and we are pleased that you enjoyed our special touch to help you enjoy your special occasion. Sincerely Sian

Lovely room but freezing cold

Customer review rating 3.7/5

Sj Business - 12/02/2020 Confirmed reviews ALL

I stayed as part of the UKinbound Convention and paid an extra amount to upgrade my room. Whilst the bedroom was beautiful, it was freezing cold and I couldn't get the heating to work; something I only discovered when I went to bed just after midnight.

Dear Sarah J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I am pleased that you found the room beautiful and I am sorry to hear that you found the room cold. We will of course be looking into the cause of this to ensure it will not happen again in the future. We hope to welcome you again soon. Kind regards Giuliana

Rooms adequate and clean, appalling restaurant service.

Customer review rating 3.7/5

Caroline H. Friends - 11/02/2020 Confirmed reviews ALL

Check in good, reception staff lovely. Room fine and clean, not much storage space to hang clothes. Ate in restaurant in evening good cold. No room service for food available late at night. Breakfast was appalling, 20 minute wait for table, no apology for having to stand and wait. Hot food sparse and not replenished very quickly. No glasses for orange juice. Considering the expense was terrible service at restaurant. Will probably prevent me from choosing this hotel again. As there is plenty of choice in Bristol.

Nice hotel, shame about the gym being closed

Customer review rating 3.7/5

Stuart E. Couples - 11/02/2020 Confirmed reviews ALL

This is our third visit to the hotel - it is a lovely hotel in a great location. The issue this time was that the gym was closed and this wasn't highlighted when booking - me and my wife are both training for half marathons and so needed to use the gym on our stay - had we known about the gym closure, we would have booked somewhere else to stay.

Dear Stuart E., Thank you for taking the time to review the hotel and inform us of your experiences. I thank you for highlighting all parts of your experience to allow us to continue to grow in the service we offer. We hope to welcome you again in the future. Kind regards Giuliana

Great location

Customer review rating 3.7/5

Jane Couples - 11/02/2020 Confirmed reviews ALL

Good sized room and comfortable bed. The hotel was well placed in a reasonably quiet area of Bristol. Breakfast was self-service & was plentiful, catering for all dietary requirements.

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sian

Good location

Customer review rating 3.7/5

Ciara Couples - 11/02/2020 Confirmed reviews ALL

Clean but small room, walls were thin and didn't have much toiletries to offer. Great location and check out time though.

Dear Ciara M., Thank you very much for taking the time to review your experience. I am pleased that you enjoyed our location and I am sorry to hear that there were parts of your stay which were disappointing and we will of course be looking into the cause of them to ensure these will not happen again in the future. We hope to welcome you again soon. Kind regards Giuliana

Great Location and Helpful Staff

Customer review rating 3.7/5

Mfp Families - 11/02/2020 Confirmed reviews ALL

No complaints whatsoever about our stay. There was a booking issue that was promptly resolved by a very helpful staff. Loved the location and pleased that for such a central location the hotel was very quiet.

Dear Mary F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giuliana Assistant Reservations Manager

Perfect location for a Registry Office wedding

Customer review rating 3.7/5

Nick H. Families - 11/02/2020 Confirmed reviews ALL

Easy check in on line. Parked car in hotel car park which was very tight and narrow Hotel kindly made a room available when we arrived at 12 noon for us to change in. Friendly and helpful staff. All room very well appointed and comfortable. Easy checkout and settlement of account.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sian
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