Mercure Bristol Grand Hotel 4 stars
Customer review rating (ALL Rating) 3.6/5 742 reviews
Newly renovated Grade II listed building from 1856
Home to the largest ballroom in the city centre
Home to the bee-themed Keepers restaurant & bar
Private Hotel Car Park
Within walking-distance of main amenities
ALLSAFE approved hotel
Broad Street
BS1 2EL BRISTOL
United Kingdom
BRISTOL INT At 12.39km / 7.7 miles
TEMPLE MEADS At 1.29km / 0.8 miles
GPS:51.455372, -2.593519
Check-in from - Check out up to
Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.
Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.
Welcome to Keepers Kitchen & Bar, a relaxed eating and drinking space where you can enjoy yourself in a lively environment with its own unique story
Whether you are planning a celebration on a grand scale with up to 500 guests or a more intimate wedding, we are the ideal wedding venue.
With 186 spacious and beautifully appointed rooms, stunning suites and eleven elegant function rooms, we are the first choice for tourists and business travellers.
Accessible room
Enjoyed my trip to Bristol.
Customer review rating 4.5/5
D. C. Families - Confirmed reviews ALL
Hi C., Thank you for sharing such a kind review. We are delighted that our location was ideal for you and that we were able to meet your expectations with our high standards. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We can't wait to see you on your next visit! Best regards, Mahesh, General Manager
Convenient position
Customer review rating 4.0/5
David C. Families - Confirmed reviews ALL
Hi there David, Thanks for your comment about your stay. It's great to hear our location was just what you were looking for. We are sorry to read that you weren't happy with your initial room, but we're pleased that our team stepped up to the mark and found you another room to your liking. Thanks for telling us what you think, it's always helpful and we do take on board our guest comments for future changes. We hope that we can welcome you back in the future. Best wishes, Mahesh, General Manager
Average, a bit disappointed
Customer review rating 2.0/5
Jonny G. Couples - Confirmed reviews ALL
Hi there Jonny, Thanks for letting us know your opinion. We are always delighted to welcome back a familiar face and we're sorry your room wasn't what you expected. We do have rooms of different categories, and if you are not completely happy, let us know and we'll do our best to find one that suits you better if we have one free. Your feedback helps us highlight things we need to get better, rest assured we have noted all your comments for future improvements. We hope you will consider staying with us again in the future. Best regards, Mahesh, General Manager
good stay
Customer review rating 4.0/5
John W. Friends - Confirmed reviews ALL
Hi there John, Thank you for taking the time to share your feedback. We're happy to hear that our team was living up to their reputation and doing their best in looking after you. We are sorry to read about the issues you had with your initial room, but we're pleased that our team stepped up to the mark and found you another room. Furthermore, we'll be checking the issues you mention with our housekeeping team, thank you for your feedback. We hope to welcome you back on future occasions. Best wishes, Mahesh, General Manager
Great location
Customer review rating 3.5/5
Tim G. Business - Confirmed reviews ALL
Hi Tim, Thanks for leaving us a review. Thank you for coming to see us again, it's always great to have returning guests. We are sorry to hear of the issue with the air conditioning system. We want all our guests to have a comfortable stay so please do let us know if we can help; our team would have happily intervened and made your stay with us more comfortable. Your comments are appreciated as listening and learning from our guests is key to us meeting our guests’ expectations. We look forward to welcoming you back. Cheers, Michael, General Manager
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