Mercure Bristol Grand Hotel 4 stars

Trip combined of four adults in one double and one twin room. The rooms were clean but the double bed was uncomfortable. I paid £209 for the twin room, the double room was booked as a red letter gift that was originally for a different experience but was withdrawn. I did not feel the Twin room was good value due it being a small room, chipped paint and an awful threadbare stain on the carpet, not sure what it was. The breakfast was good the staff were really friendly, polite and helpful. But not a 4 star.

We had a excellent stay, very comfortable, great location with parking.

Good room but restaurant appearance is so basic it looks awful.

We chose this hotel as a special break for our anniversary, but my wife and I were very disappointed. I’ll start with the positives though. The staff are fantastic. It feels like they’re stuck working for somewhere which needs to improve its game, as they all seemed genuinely horrified by complaints but also somewhat used to it. Layton, Valentina, Alex and Bernie especially were all fabulous and did everything within their power to improve our stay. The rooms felt tired and in dire need of renovation - paint chips, cracks in plaster throughout. Our special requests were missed/misunderstood (Sofa bed instead of cot for 2 year old). Our room especially felt like it was used previously and the sheets were changed - only one water glass, no bath mat and no bath robes…worst of all though, our daughter started eating the crisps which were left on the floor, under the bed. When we folded the sofa bed away it revealed a huge stain on the sofa itself. We changed room the next day, which was much better (but we still found crisps on the floor!) We were given comp breakfast, a drink each and our parking was refunded but overall we left somewhat disappointed - we decided to splurge for our anniversary on the suite and we won’t be choosing this hotel again. We considered leaving there and then. The fact is, under normal circumstances this isn’t good enough but especially with Covid we couldn’t help but wonder what else was missed…

Broken things and process all over the hotel. Extremely disappointed with the stay, the cleanliness and the standard. I wont use the hotel again.

Room was well appointed and clean. Very thin walls did result in noise from other rooms heard clearly. Breakfast was basic, more care could have been given to the hot buffet items. Staff very friendly and helpful.

Very well located, the rooms were clean and spacious. Couldn't fault the stay one bit. Also loved that check in was at midday as opposed to 10am, it makes all the difference!

We stayed at the Grand Hotel Bristol for four nights at the end of August. We had decided to upgrade to a suite, but we found the room to have only been superficially clean. Even though we requested additional cleaning, it was only on the fourth day of our stay that this was actually done, although only the beds were made and the towels were replaced. The room was not hoovered, nor where any of the tea/coffee or mini bar contents replaced. In addition, one of the main reasons for choosing the hotel was the swimming pool. Upon arrival, we were notified that the Pool was closed due to 'Covid' even though this was no where mentioned on the hotel website at the time of booking and the fact that with protocols now lifted in England and leisure centre pools now open again, it wasn't clear why this should be the case.

We arrived and had not been told about the gaming conference that was taking place and wanted to go to the bar and have a drink to relax when arrived. Also the room was dusty the paint worked chipped and we found hairs in the bath and on the floor in the bathroom. The room smelt of awful spices, which we were told was an upgraded room. Not too sure about that?

Rooms are not cleaned if you stay for less than 5 days. Despite asking repeatedly for bins to be emptied, fresh towels, loo rolls, tea and coffee, I had to go myself to the reception after a long day at work so ask for them only to be greeted with indifference. Similarly the restaurant was barely functioning and food cold/ poor quality. Staff were smoking outside the front of the building throughout my stay.

We loved the location of the hotel in the Old City and it's proximity to the waterfront. The room was well appointed and very clean and the breakfast was excellent. In addition, we found the staff to be friendly and approachable.

This hotel is in a great location. Only a 5 minute walk leads you to the river which is lined with loads of restaurants and bars. The room itself was lovely and stylish - although the walls do need a refresh as there were a few marks in places. Unfortunately we were in a room right next to a generator which made a bit of noise during the night. I expect as we booked last minute that's why we were placed in that room which is understandable, however luckily we did still manage to sleep quite well in the very comfortable bed. Each member of staff we dealt with were very helpful, professional and friendly. We really enjoyed our stay and would happily return.

Good service as always. Been staying here for the past couple of months. Have been upgraded on occasions as well, which has been nice. Will be soon a gold member so will be expecting regular upgrades which will be reported on.

Whilst I totally understand the challenges in the current climate, I feel customers should have been made aware of of amendments to specific services prior to booking so they can make an informed decision as to whether to book. -The take away breakfast was not highlighted until check in and certainly not worth the money. I would have booked room only and made alternative arrangements -hiding the bar opening hours (5pm -9pm)in a QR code not available until you’re in your room wasn’t helpful. Even then, in amongst all the other information, I didn’t notice the closing time. It also didn’t state that there was a very reduced range of beverages. We had arranged to meet family at 8pm in the bar, this was the actual reason for our visit. Again we would have made alternative arrangements had we known. - bar staff not highlighting that the bar was closing at all. We went to order a round of drinks to be informed that the bar was closed. Not in the least customer friendly. In all we were made to feel like an inconvenience. This could have been avoided if the website had stated that there was no reception/lounge seating areas, takeaway pre packed breakfast only and very limited bar service. None of these are deal breakers but allow customers to plan their stay accordingly.

excellent location reasonably priced car park next to hotel run by hotel payable staff very friendly, professional and welcoming. rooms decore was good as expected. i will definetly consider this hotel again next time i stay in bristol. location is excellent for shopping, night life, access from public transport.