Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 959 reviews
Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)01179227619

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

5,940 reviews

tripadvisor

TripAdvisor Rating 3.5/5

959 reviews

compact means it

TripAdvisor rating 3.5/5

caroline b Couples - 09/12/2019 TripAdvisor review

we are small but thought that the compact room was really only for one.It required contortions to open the cupboard and get to the safe.Good design though.We heard no noise from the functions we were warned about.excellent service

Excellent experience

TripAdvisor rating 3.5/5

AntoAntonio Family - 06/12/2019 TripAdvisor review

We were planning our first family getaway with our 4months old baby and decided to go ti Mercure Grand Hotel in Bristol. We can absolutely say that we have made the right decision! A superb Hotel with a strategic position so close to the City Centre. The room are spacious and comfortable, we were also provided with a travel cot for our baby which was lovely. The staff at reception and bar were really professional and made us feel welcome. The only down point was that we couldn’t get to use the leisure centre as they were closed .. but other than that everything was just spot on! What else to say...we will definitely be back! Highly recommend !

Disappointing

Customer review rating 3.7/5

Lisa Friends - 03/12/2019 Confirmed reviews ALL

Room wasn't ready on arrival although we were after the check in time so we had to go away and come back. Room was cold. Leisure facilities were out of order.

Customer review rating 3.7/5

Sarah L. Couples - 03/12/2019 Confirmed reviews ALL

Booked the suite for our 10 year anniversary as we got married at the hotel when it was a thistle. The suite is sparse with not any luxury anymore. The bath was dirty, there were no soft drinks, only one coffee pod. On arrival to the hotel we were informed of a loud party taking place, I asked if this would affect us and told no. However there party was in the room 2 floors below us and was so loud it could have been outside the door. Not exactly the luxurious 4 Star stay you expect when staying in a suite.

No leisure facilities, loud music, booked room not abailable

Customer review rating 3.7/5

Lena J. Families - 03/12/2019 Confirmed reviews ALL

We booked the hotel so our family could spend time in the pool. When we arrived there was sign to say the leisure facilities were out of use. I had booked a suite for two adults and two children, but when we got to our room there was only one king size bed. I asked for a quiet room, but we were right above the function suites, on Saturday night there was wedding playing thumping music till 1am. Not a relaxing break at all!!!

Perfect modern luxury

Customer review rating 3.7/5

April J. Couples - 03/12/2019 Confirmed reviews ALL

We really enjoyed our stay at the beautiful Bristol Grand. The renovations have made it a really appealing and attractive destination. The room itself was really nice and we appreciate the presence of the Nespresso machine especially! I chose this location as it has a pool and gym - these could have been better sign posted in the hotel itself as it was only when we went outside did we notice it was in an adjoining building. We didn't end up using either in the end but I'd definitely choose this hotel over others in the area because of these features in the future.

Staff excellent

Customer review rating 3.7/5

Sheila E. Couples - 03/12/2019 Confirmed reviews ALL

Any problems were dealt with promptly and efficiently. Stan on reception was particularly helpfull on our departure.

Customer review rating 3.7/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

Room 129. Could not adjust the heating in the room. Air conditioning unit noisy. Noise from a unit outside kept us awake Telephone in room did not eork

Okay stay

Customer review rating 3.7/5

Adrian Business - 02/12/2019 Confirmed reviews ALL

I stayed whilst attending a two day conference also being held in the hotel. The room was adequate, although if I had much work to do whilst there I would have struggled without any reasonable desk in the room. The room itself was clean and quiet although quite dark. The breakfast was fine. The conference facilities were tired and in urgent need of a refurb. The conference dinner was awful and I would not recommend this at all. I did leave something in the room by mistake and struggled to get in touch with the hotel so sent an email. A week later this was unacknowledged and nobody contacted me about the lost property, even though it was found straight away so obviously mine. I have spent a week trying to get in touch and even now, it isn't sorted. For a short leisure stay, the hotel is fine. For business purposes, the rooms do not have the facilities needed. The conference facilities are poor. Aftercare leaves a lot to be desired.

One night away

Customer review rating 3.7/5

Rachel Couples - 02/12/2019 Confirmed reviews ALL

We stayed in 316 room. The corridor was noisy at night having one of the corridor doors near our room. The bathroom had a shower over a bath. The bath had stains on the bottom on the bath which stopped me from using the shower. The bathroom was cold as it had no heating. The outside windows had cracks in the glass in bathroom and bedroom. The heating was convector heating which was very noises all night. The room it’s self was of nice decor.

Ok for the weekend

Customer review rating 3.7/5

Blodwen Families - 01/12/2019 Confirmed reviews ALL

Ok Apart from a hair clump in my bed which was gross. My daughter needed to swill down the shower before I used it as there were ‘bits’ in the tray. Asked for some mint tea bags for my daughter who is pregnant and not drinking caffeine and was told to go down to reception to get it. Would have been great to have a choice of teabags. Pleased to see a proper hairdryer not one of those ones on the wall in the bathroom. Didn’t eat at the hotel. Seems the sort of hotel for stag dos and the like. Staff were very friendly. Basically mediocre and not great value for money.

Overall an unpleasant and uneasy experience.

Customer review rating 3.7/5

J.richardson Couples - 01/12/2019 Confirmed reviews ALL

Our entire experience with this company was dreadful from beginning to end. We had a free voucher with buyagift and the Ts&Cs stated we would pay a £30 surcharge for a Saturday night. We rang up to check the voucher was viable, there was some confusion over whether they had a room available but eventually they said we could stay and use the voucher. Upon arrival we were held in reception for almost half an hour as no details of our call had been recorded. They tried to make us pay the entire room booking- £170 eventually they agreed on £50 which was still £20 more than we were supposed to pay. The room was listed as an incorrect price on the voucher and it was only stated to cover £120. They also had no knowledge of this voucher company. The receptionist told us this was just to cover the difference and we would get our £20 back in the morning when her boss came in. In the morning we were told that there was nothing they could do until Monday. When we called them the following week we were not only told that they would not be honouring the terms of the voucher and be giving us our money back but they also said that they would be taking the remainder out of our account- £120. We informed them that this is stealing and have not heard from them since. The entire time we were treated like fraudsters or criminals in spite of providing all the proof we had. The only small saving grace was free parking and a drink to compensate for our trouble- which was just as well really as we will have to consider that our £20 returned. Overall an unpleasant and uneasy experience.

Recently refurbished room but forgot the window glass?

Customer review rating 3.7/5

Sean M. Couples - 28/11/2019 Confirmed reviews ALL

We chose the Bristol Grand as it is situated in the older part of Bristol giving easy access to the city. Our Privilege Double room on the first floor was directly opposite the door entrance to the lift / stairs area and so it was really noisy with people coming and going throughout the night - mainly coming. . . To add to this, the very large original windows were missing an inner pane of glass on one side and with the room at the front of the hotel overlooking the road, his meant that there was also a lot of noise from vehicle & people traffic. The air conditioning unit seemed very old and hard to control. The fan in the bathroom just did not work. The supplied dressing gowns were clean but unfortunately not designed for the "larger body" - unlike the slippers which were huge. On the plus side, so was the bed! The breakfast was good with ample choice in the hot food section although the vegetarian sausages had to be cooked to order leaving the rest of your plate to cool down. We had neither the time nor inclination to make use of the gym / pool so cannot comment on them. Overall, had we intended a longer stay we would have definitely had to change to a quieter room but for the two nights we had booked we just couldn't be bothered.

Disappointing

Customer review rating 3.7/5

Bethan R. Business - 28/11/2019 Confirmed reviews ALL

Very noisy, I was disturbed by doors slamming in the hallways throughout the night and my bed seemed to move whenever anyone walked past my room (wobbly floorboards).

OUr stay at the Bristol Mercure was very comfortable and enjoyable

Customer review rating 3.7/5

Shane C. Friends - 27/11/2019 Confirmed reviews ALL

We have stayed previously at the Bristol Mercure and as then, had a comfortable stay .. We even found time to use room service which was promptly delivered and of good quality. Our only regret was not questioning reception and asking for a change of room, as the room we were given was fitted with Disability Adaptions which we neither needed or asked for ..

Consistently satisfying as a hotel

Customer review rating 3.7/5

Graeme K. Couples - 26/11/2019 Confirmed reviews ALL

Beautiful old hotel in a great location. Pleasant staff and facilities

Poor room

Customer review rating 3.7/5

Simon C. Friends - 24/11/2019 Confirmed reviews ALL

The staff were friendly. My sleep was poor as the air conditioning in my room was broken; consequently I was freezing.

A Good Setting

Customer review rating 3.7/5

Chris E. Couples - 22/11/2019 Confirmed reviews ALL

Nice hotel, but the room, was quite cold and very gloomy, (dark green décor, Room 104) Nice Food. Very polite and helpful staff.

AmZing attention from staff , making feel people vip

Customer review rating 3.7/5

Rafael M. Business - 21/11/2019 Confirmed reviews ALL

On my arrival everything was ready and they greet me , took less than 5 minutes to check in , they made sure I was comfortable and asked if I needed anything please contact the front desk, my room was clean and spacious . Very comfortable and at the right temperature . Special thanks to Stu the night manager and the reception staff . Will not hesitate to stay in this hotel again .

Mr C B.

Customer review rating 3.7/5

Mr C. Couples - 21/11/2019 Confirmed reviews ALL

Very nice stay

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