Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 331 reviews

Best price
guarantee
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  331 reviews

TripAdvisor Rating  3.2/5  1,623 reviews

All good

TripAdvisor rating 5.0/5

agneseb242 TripAdvisor review

I stayed in room 340. The room was quiet, with a large and comfortable bed. Breakfast was good, and the staff were excellent and very kind. A special thank you to Robin at the reception for his helpfulness and professionalism.

Hi Agnes! We appreciate your wonderful feedback about your stay in room 340. We are delighted that you had such a fantastic experience at Mercure Bristol Grand Hotel. The tranquility of your accommodation paired with the plush bedding made for a restful stay. Your praise for the morning dining experience warms our hearts. We take particular pride in our team members' dedication to guest satisfaction, and Robin will be thrilled to know his attentive service made a difference to your stay. We would love to welcome you back for another wonderful stay. Best wishes, Karl Goebel, General Manager

5 Stars all the way...

TripAdvisor rating 5.0/5

GrandTour779994 TripAdvisor review

Brilliant stay. Fabulous location. From check in to check out could not fault it. Room was lovely. Super clean and comfortable. Air con worked perfectly. A lovely touch was a complimentary drink at the bar which we took up. Environment was lovely as were the staff. Breakfast was great with lots of variety. I find it hard to believe some of the negative reviews on here. My question is....What is wrong with some people???? Thanks team for a great stay. Will definitely be back again.

Hi! We truly appreciate your wonderful feedback. Your glowing words about your experience at Mercure Bristol Grand Hotel fill us with joy. The seamless process from arrival to departure makes us proud. Your satisfaction with the accommodations, particularly the temperature control system and pristine upkeep, reflects our dedication to comfort. The complimentary welcome beverage at our bar added a special touch to your stay, and we're delighted you enjoyed the atmosphere created by our team members. The morning spread at our breakfast buffet, offering numerous options, provided the perfect start to your day. We can't wait to welcome you back for another memorable stay. Warm regards, Karl Goebel, General Manager

Customer review rating 0.5/5

Angela L. Couples - Confirmed reviews ALL

I booked a room for two people and got a room with a bed that was almost impossible to walk around, noisy air conditioning when it was switched off, thread bare and moth eaten carpet and, probably the worst thing of all, one measly towel to share between two people! Particularly nasty experience.

Hi Angela, Thank you for taking the time to share your feedback with us. We are delighted to read that you had a smooth check-in experience with our team. We are sorry that your stay did not fully meet your expectations. Your comments about the room comfort and facilities have been noted. We would like to inform you that secondary towels are available in the wardrobe, and our team is always ready to assist guests with any concerns during their stay, including providing extra towels and addressing any maintenance requirements. Finally, we truly value the warm comments about our staff members who strive to deliver attentive service to all our guests. We hope to have the opportunity to welcome you back for a more comfortable experience. Best regards, Karl Goebel, General Manager

Very noisy! Avoid

TripAdvisor rating 2.0/5

Lee G TripAdvisor review

Probably the worst hotel experience we have ever had. Unfortunately we were staying next to some very noisy guests, a combination of very thin walls and very loud people meaning that you could hear entire conversations and TV. This from 1am onwards until early hours. It's understandable that the hotel can't control everything but while explaining this during check out the reception staff simply just couldn't have cared less. If you do choose to stay here just be prepared for the noise.

Hi! Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not fully meet your expectations. We understand the importance of rest during your stay, and we regret learning about the disturbances you encountered. Our team is available around the clock to assist with any concerns, and we provide complimentary earplugs for added comfort. Your comments about the reception team's response have been shared with our management to ensure we maintain our usual standard of attentive service. We hope you will give us another opportunity to provide you with a more peaceful stay. Best regards, Karl Goebel, General Manager

Ricky Gervais City Break

TripAdvisor rating 5.0/5

Liz D TripAdvisor review

It was an impressive victorian hotel centrally located with a modern twist, we had a beautiful large room, but round the edges, some maintenance was forgotten. However, still comfortable clean room and comfortable bed. But the most outstanding part of our stay were the staff. We were met by Robin who was the new head of the department and genuinely cared about giving excellent customer service and nothing was too much trouble. A truly outstanding young man. Whilst looking for recommendations for food one of the chefs Lucius gave us the complete rundown of places to go and the styles of food around. Both were very enthusiastic and passionate about their job and caring for our needs . The next day when we went down for breakfast the staff were very professional and caring, and nothing was too much trouble. I’ve stayed in many hotels over the years and it’s the staff what makes the difference. People that genuinely care about making your visit special. Highly recommend staying.

Hi there, Thanks for sharing your review. Your wonderful review brings a smile to our faces. Our team members Robin and Lucius exemplify the dedication we strive for, and we are delighted they enhanced your experience with their genuine care and local expertise. The comfortable bed and spotless accommodations reflect our commitment to exceptional standards. Nonetheless, we sincerely apologize for any maintenance oversights you noticed. Our team is always available to address such rare situations promptly. Finally, our prime central location and magnificent Victorian architecture, blending classic charm with contemporary comfort, continue to enchant our valued guests. We hope to welcome you back for a more memorable stay. All the best, Karl Goebel, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,725 reviews 8.9/10 Location
  • 2,474 reviews 4.8/10 Room
  • 1,463 reviews 7.4/10 Service
  • 31 reviews 5.6/10 WiFi
  • 1,445 reviews 3.7/10 Comfort
  • 812 reviews 4.5/10 Cleanliness
  • 599 reviews 4.9/10 Amenities
  • 535 reviews 6.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bristol

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.