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Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 950 reviews
Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

5,921 reviews

tripadvisor

TripAdvisor Rating 3.5/5

950 reviews

Excellent experience

TripAdvisor rating 3.5/5

AntoAntonio Family - 06/12/2019 TripAdvisor review

We were planning our first family getaway with our 4months old baby and decided to go ti Mercure Grand Hotel in Bristol. We can absolutely say that we have made the right decision! A superb Hotel with a strategic position so close to the City Centre. The room are spacious and comfortable, we were also provided with a travel cot for our baby which was lovely. The staff at reception and bar were really professional and made us feel welcome. The only down point was that we couldn’t get to use the leisure centre as they were closed .. but other than that everything was just spot on! What else to say...we will definitely be back! Highly recommend !

Recently refurbished room but forgot the window glass?

Customer review rating 3.7/5

Sean M. Couples - 28/11/2019 Confirmed reviews ALL

We chose the Bristol Grand as it is situated in the older part of Bristol giving easy access to the city. Our Privilege Double room on the first floor was directly opposite the door entrance to the lift / stairs area and so it was really noisy with people coming and going throughout the night - mainly coming. . . To add to this, the very large original windows were missing an inner pane of glass on one side and with the room at the front of the hotel overlooking the road, his meant that there was also a lot of noise from vehicle & people traffic. The air conditioning unit seemed very old and hard to control. The fan in the bathroom just did not work. The supplied dressing gowns were clean but unfortunately not designed for the "larger body" - unlike the slippers which were huge. On the plus side, so was the bed! The breakfast was good with ample choice in the hot food section although the vegetarian sausages had to be cooked to order leaving the rest of your plate to cool down. We had neither the time nor inclination to make use of the gym / pool so cannot comment on them. Overall, had we intended a longer stay we would have definitely had to change to a quieter room but for the two nights we had booked we just couldn't be bothered.

Disappointing

Customer review rating 3.7/5

Bethan R. Business - 28/11/2019 Confirmed reviews ALL

Very noisy, I was disturbed by doors slamming in the hallways throughout the night and my bed seemed to move whenever anyone walked past my room (wobbly floorboards).

OUr stay at the Bristol Mercure was very comfortable and enjoyable

Customer review rating 3.7/5

Shane C. Friends - 27/11/2019 Confirmed reviews ALL

We have stayed previously at the Bristol Mercure and as then, had a comfortable stay .. We even found time to use room service which was promptly delivered and of good quality. Our only regret was not questioning reception and asking for a change of room, as the room we were given was fitted with Disability Adaptions which we neither needed or asked for ..

Consistently satisfying as a hotel

Customer review rating 3.7/5

Graeme K. Couples - 26/11/2019 Confirmed reviews ALL

Beautiful old hotel in a great location. Pleasant staff and facilities

Poor room

Customer review rating 3.7/5

Simon C. Friends - 24/11/2019 Confirmed reviews ALL

The staff were friendly. My sleep was poor as the air conditioning in my room was broken; consequently I was freezing.

A Good Setting

Customer review rating 3.7/5

Chris E. Couples - 22/11/2019 Confirmed reviews ALL

Nice hotel, but the room, was quite cold and very gloomy, (dark green décor, Room 104) Nice Food. Very polite and helpful staff.

AmZing attention from staff , making feel people vip

Customer review rating 3.7/5

Rafael M. Business - 21/11/2019 Confirmed reviews ALL

On my arrival everything was ready and they greet me , took less than 5 minutes to check in , they made sure I was comfortable and asked if I needed anything please contact the front desk, my room was clean and spacious . Very comfortable and at the right temperature . Special thanks to Stu the night manager and the reception staff . Will not hesitate to stay in this hotel again .

Mr C B.

Customer review rating 3.7/5

Mr C. Couples - 21/11/2019 Confirmed reviews ALL

Very nice stay

Small rooms and overpriced

Customer review rating 3.7/5

Anonymous Couples - 21/11/2019 Confirmed reviews ALL

Given a very small room for 2, not worth the price paid. Get better from small hotels. Also had to sort out the heating.

Nothing ‘grand’ in this Grand Hotel!

Customer review rating 3.7/5

Manuela P. Families - 20/11/2019 Confirmed reviews ALL

The bedroom we were given was tiny and with a very small and uncomfortable bed (less than double size), unsuitable for a couple. The heating air vent rumbled all night and created a sticky stuffy feel in the room, adding annoyance to an already very uncomfortable sleepless night. In the morning there was a constantly long queue to get seated for breakfast, as the room didn’t have enough tables for the size of the hotel - and then another long queue to get your food, which was very limited in choice and quality - the scrambled eggs were a burnt solid block of tasteless eggy mess! And most of the tables were without table cloth so, the room actually being the pub at night, we had to eat on sticky wooden tables... trying not to think about the germs in there... And finally, the car park cost £15 per night! As a Silver Accor member, this was the worst hotel I’ve stayed at!

Customer review rating 3.7/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

Very thin walls - can hear normal conversations and the t.v. from rooms either side Highly overpriced bar Jaccuzi out of order

Customer review rating 3.7/5

Anonymous Families - 20/11/2019 Confirmed reviews ALL

Overall the stay was disappointing for the rate that we paid, we only found out that the heating system had broken down when we arrived at our room finding a small portable heater in the room, we were not informed of this at check in. We asked for more blankets as we had a baby staying with us, however the blankets were not provided and even at this point we were not offered any alternative room or additional heating.

Frayed around the edges

TripAdvisor rating 3.5/5

Simon C Friends getaway - 19/11/2019 TripAdvisor review

Staff were decent. My room was a bit ropey: wallpaper hanging from the ceiling in the bathroom and air conditioning didn’t work. Explained this to the staff in check out and nothing offered in return. My friend had to change rooms on three occasions whilst we were there (one night) due to various issues. Not awesome.

Dear Simon, Thank you for taking the time to review the hotel. I am saddened to read that your room was not at a high standard. I will be sure to look into this and have the items you illustrate addressed. I cannot comment on any information relating to your friend issues but again I am pleased we were able to offer alternatives to satisfy their requirements. Thank you for your feedback.

Some of the basics missing

Customer review rating 3.7/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

The decoration in the hotel is nice, but unfortunately some of the real basics (warm room, lighting) seem to be missing. I wouldn't say the experience was bad, but I would expect better for 4-star.

AS PERFECT AS EVER

Customer review rating 3.7/5

Matthew C. Business - 18/11/2019 Confirmed reviews ALL

VERY EASY TO CHECK IN AND OUT, EVERYTHING SUPERF

A pleasant stay at the Grand

Customer review rating 3.7/5

Mark H. Couples - 18/11/2019 Confirmed reviews ALL

Great central location for Bristol...good overall service.

Excellent, great hotel, superb staff and superb location.

Customer review rating 3.7/5

Dean R. Families - 18/11/2019 Confirmed reviews ALL

Really friendly staff, my wife and son loved it. Thank you all very much .

Functional

TripAdvisor rating 3.5/5

JamesH4107 Friends getaway - 17/11/2019 TripAdvisor review

Well located. Clean sheets. A bit of confusion at check-in. Room not ready despite text message confirming it was. Receptionist kindly comped the following morning's breakfast. More attention could be paid to the cleanliness of the towels and cutlery in room.

Dear James, Thank you for choosing to stay with us. I appreciate all of your feedback and I will ensure that housekeeping address the items that you have highlighted to us. I do hope you choose to stay with us again in the future. Kind Regards, Michael General Manager

A pleasant stay

Customer review rating 3.7/5

Siegfried Solo - 15/11/2019 Confirmed reviews ALL

My room was nice and clean. Good breakfast and friendly staff. The hotel is very centrally located in the centre of Bristol.

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