Mercure Bristol Grand Hotel 4 stars

we stayed the weekend of storm dennis , and couldn't of been happier with the location as with bad weather being close to everything was of the utmost importance ! parking was easy, right next to the hotel , and we had a HUGE room service breakfast in the morning

Good room and service, great location.

It was ok

We recently stayed here to celebrate my birthday and I was delighted to be greeted with a balloon and cake when entering our room. We had a fantastic time and all of the staff showed exceptional levels of customer service

I stayed as part of the UKinbound Convention and paid an extra amount to upgrade my room. Whilst the bedroom was beautiful, it was freezing cold and I couldn't get the heating to work; something I only discovered when I went to bed just after midnight.

Check in good, reception staff lovely. Room fine and clean, not much storage space to hang clothes. Ate in restaurant in evening good cold. No room service for food available late at night. Breakfast was appalling, 20 minute wait for table, no apology for having to stand and wait. Hot food sparse and not replenished very quickly. No glasses for orange juice. Considering the expense was terrible service at restaurant. Will probably prevent me from choosing this hotel again. As there is plenty of choice in Bristol.

This is our third visit to the hotel - it is a lovely hotel in a great location. The issue this time was that the gym was closed and this wasn't highlighted when booking - me and my wife are both training for half marathons and so needed to use the gym on our stay - had we known about the gym closure, we would have booked somewhere else to stay.

Good sized room and comfortable bed. The hotel was well placed in a reasonably quiet area of Bristol. Breakfast was self-service & was plentiful, catering for all dietary requirements.

Clean but small room, walls were thin and didn't have much toiletries to offer. Great location and check out time though.

No complaints whatsoever about our stay. There was a booking issue that was promptly resolved by a very helpful staff. Loved the location and pleased that for such a central location the hotel was very quiet.

Easy check in on line. Parked car in hotel car park which was very tight and narrow Hotel kindly made a room available when we arrived at 12 noon for us to change in. Friendly and helpful staff. All room very well appointed and comfortable. Easy checkout and settlement of account.

Our fifth or sixth stay and still like the place for a city break as it is so central. Unfortunately at breakfast the plate warmer is still not turned on so food goes cold. The bar staff are not very friendly and the bar closes too early for a 4 star hotel.

Check in was pleasant. Staff were helpful. My room was smaller than other colleagues but perfectly formed. My only issue was with the very noisy piece of equipment outside the building which may have been for air con or heating. The shower was lovely with plenty of hot water. The tea/coffee facilities were much appreciated. The breakfast could be improved as a little overcooked especially the eggs. It would have been nice to have fresh cooked poached eggs as an option? Also the queue for "machine" coffee could have been avoided with a second machine.The restaurant was pleasant and well laid out. The conference facilities were good with comfortable seating and easy access to toilets. All in all a pleasant stay.

I stayed on the UKInbound conference. Breakfast decent, staff polite and clearly putting the effort in as displayed by the man painting the corridor every day. The thickness of the walls between rooms however was dreadful. I was woken up by someone on their phone very early. Not his fault, you wouldnt expect such thin walls. Very disappointing.

stayed one night for a business trip, pleasant and easy check in, nice room. Noisy neighbour above,who I wondered if they were going to come through the ceiling to see me.