Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,036 reviews

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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,036 reviews

TripAdvisor Rating  3.0/5  1,512 reviews

Avoid… especially room 407!

TripAdvisor rating 1.0/5

Lardie Business - TripAdvisor review

Room vile. Chipped bathroom fittings and walls. More like a hall of residence. Was allocated room 407. Ensure you don’t travel with a cat as you certainly could not swing it in the room! Car parking ok. Pizza in bar pretty average. Would not return or recommend The room was booked for me by a client.

Cold. Over priced. Avoid

TripAdvisor rating 2.0/5

faysherree Friends getaway - TripAdvisor review

Cold. Over priced. Small. Room heated by small oil radiator. Made complaint. Was offered to relocated. Was advised it was also likely to be cold. Issues referred to an invisible twice. No one available. For £200+ a night hotel. This isnt even what I expect from a 50quid travel lodge.

Better than expected

TripAdvisor rating 4.0/5

Clare A TripAdvisor review

Better than expected. Room was small but had everything needed. Bathroom was nice with toiletries. Location excellent. Staff very helpful and breakfast was good value for money. Asked for a quiet room and got one tucked away. No view bit also no noise so perfect for our needs.

Hi Clarea, Thank you for taking the time to review your stay with us. It’s a pleasure to know that your peaceful room met all your needs and you found our bathrooms to your liking. It's also great to hear that our central location made your stay in Bristol convenient, and that our team was able to assist you. Your kind words about the value of our breakfast have made day! We hope to see you again soon for another tranquil stay, or perhaps next time you might fancy a room with a view—just let us know your preference! All the best, Mahesh, General Manager

Lovely hotel and staff

Customer review rating 4.0/5

Christopher B. Solo - Confirmed reviews ALL

Great location. Close to St Nicks market and walking distance or cheap taxi to Clifton and other areas. Only reason it’s not a 10 is that the toilet seat was broken when I arrived

Dear Christopher, Thank you very much for your feedback. It's fantastic to hear that our prime location added value to your visit, and having St Nicks market and Clifton within a stone's throw really is a treat! Plus, who doesn't love a good bargain when booking directly, right? As for the cheeky toilet seat incident, I'm glad it didn't dampen your spirits. We're all about solving problems swiftly here, but clearly, you're the kind of person who doesn't sweat the small stuff – we admire that! It would be a pleasure to have you return on a future occasion. All the best, Mahesh, General Manager

Well located but awful stay compared to last stay

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Not a pleasant experience.

Hi there, Thanks for spending some time to leave us a review about your stay. It's fantastic to hear that our location hit the spot for you, we love being right in the heart of Bristol where all the action is! Now, about the bed situation, that certainly doesn't sound up to our usual standards, and for that, we're really sorry. Our rooms typically feature the comfy king or double beds as promised, so it seems there's been a bit of a mix-up. Rest assured, our team is always on hand to ensure you get the good night's sleep you came for. We also take pride in our historic building and its modern comforts, so I'm a tad surprised to hear about your concerns regarding cleanliness. That's definitely not the norm around here, and we'll look into it to keep our standards sky-high! We hope we have the chance to welcome you again. All the best, Mahesh, General Manager

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Other web-users rate our hotel

  • 1,828 reviews 8.8/10 Location
  • 2,694 reviews 4.8/10 Room
  • 1,744 reviews 7.6/10 Service
  • 29 reviews 5.4/10 WiFi
  • 1,429 reviews 3.7/10 Comfort
  • 956 reviews 4.2/10 Cleanliness
  • 838 reviews 4.7/10 Amenities
  • 700 reviews 6.1/10 Breakfast

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