Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,169 reviews

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ALLSAFE approved hotel

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,169 reviews

TripAdvisor Rating  3.0/5  1,468 reviews


TripAdvisor rating 1.0/5

Richard T Business - TripAdvisor review

Currently it’s 0050. I am lying in a bed in this hotel fully clothed under 2 duvets. It’s 8 degrees centigrade in the room. I arrived late after a lmg flight 2 hours earlier. I was told on arrival I was being ‘upgraded’ 😠. In fact, I was being fed a lie. I have been sent to the ‘spare’ crap room because on the manager’s own admission, they have overbooked. What so angered me was the elaborate lie that the girl with the head covering, at reception, sold me. Absolutely disgraceful way to treat someone. You come and stay in this room tonight you uncaring lot of reception staff. How dare you try you try to deceive me. This is an Agoda booking and I am shocked they are using this place. Don’t come here !

Lovely location terrible hotel

TripAdvisor rating 2.0/5

Paula C Couples - TripAdvisor review

First the hotel was clean and most staff were lovely. However the mattress on our bed was awful and I had metal springs sticking into me. Budget hotels get this right, it isn’t a 4 star hotel if you can’t sleep because of a poor bed. Very disappointing Mercure

Worst stay I’ve had at this hotel

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Arrived late at night Person on reception could barely understand me and I him. No room upgrade as an Accor member and very uncomfortable, hard beds.


TripAdvisor rating 5.0/5

Tullyfamily04 TripAdvisor review

Good sized rooms, and very clean. Great location. Staff are superb. Really quiet at night, which is rare for a city hotel. We would definitely go back, but I'll bring my own pillows as theirs were a bit lumpy.

Good location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Nice big room very clean, staff are polite and helpful,

Howdy, Julie! We're thrilled to read your review, thanks for your time! We're thrilled to hear that our prime location hit the mark and that our spacious, immaculate rooms contributed to a pleasant stay. Kudos to our team for being courteous and ready to assist – they'll be chuffed to hear your kind words! We're also glad to know that you're enjoying the perks of being a Classic member of our ALL – Accor Live Limitless loyalty programme. It's great to see that it's enhancing your experience with us. Your high ratings for recommending us and the satisfaction with our eco-initiatives truly make our day! We're continuously working on ways to be more environmentally friendly, and it's rewarding to see these efforts appreciated. If there's ever anything more we can do to make your next stay even better, don't hesitate to let us know. We're all ears! We hope to see you next time you are in Bristol. Cheers,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,819 reviews 9.1/10 Location
  • 2,757 reviews 4.6/10 Room
  • 1,788 reviews 7.4/10 Service
  • 26 reviews 6.9/10 WiFi
  • 1,461 reviews 3.5/10 Comfort
  • 977 reviews 3.9/10 Cleanliness
  • 909 reviews 4.5/10 Amenities
  • 739 reviews 5.9/10 Breakfast

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