Mercure Bristol Grand Hotel 4 stars

Avoid the car park, daughters car was broken into & it looks like it’s a common occurrence as lots of smashed windows & glass visible on the ground! Hotel will not take responsibility if this happens!

▪︎Huge problems finding the location ▪︎Impossible to contact hotel as phones not working. ▪︎Room dark, dreary, little natural light, poor artificial lighting, no drawers, limited storage space, milk cartons unobtainable on 2 days, limited coffee and tea, no biscuits ( unlike the Mercure we stayed in in Salisbury). ▪︎En-suite facilities good but no light over mirror. ▪︎The damper on the fire door outside our room wasn't working properly which disturbed us each time someone went through it. ▪︎Breakfast reasonable; no porridge; coffee machine delivered lukewarm coffee; on our last morning the only option was instant coffee. ▪︎We ate in the restaurant each evening (partly because there was little choice in the immediate neighbourhood), and the food was very good as was the service (other than no coffee). The staff were very helpful and friendly. ▪︎ The reception staff listened to our concerns but action wasn't always taken. However after we complained about the lack of helpful information regarding actually finding the hotel we did have the garaging fee removed, which was a nice gesture.

Stayed for a night on business. Got back to the hotel after dinner to find the bar had closed (it was 2215) despite there being plenty of people in the bar, more coming through the door, and two staff on duty behind the bar.

Avoid this hotel! Our stay at the Grand Mercure was extremely disappointing. Check-in is advertised for 3pm, however, we weren't able to check in until gone 4pm which made us late for our meal reservations. The room had clearly been rushed and to say it was unclean would be an understatement. There were stains all on the carpets, walls and ceilings. I have attached a few images to highlight these points, although, they're only a snippet to the incredibly low standards of the room as there were further issues such as; the iron being damaged, the broken TV remote, and the list could go on. I have stayed at the hotel on multiple occasions before and I definitely won't be returning again. I have attempted to get in touch with the hotel and after numerous emails over the past 2 months they have ignored all my emails. Although, they had no issues in responding to my emails when they wanted my money. As stated at the beginning of the review, avoid this hotel and spend your money elsewhere!

The hotel is quite outdated, the rooms felt really enclosed and lacked natural light. The rooms and bathrooms needed a really deep clean! Needed to wear shoes in the bathroom because the rooms and bathroom were really cold- this made showering a bit unbearable. The bar wasn’t comfortable- again because it was really cold. Coffee machine was broken for the whole 3 days .. we had to go to reception several times a day as the room keys would stop working everytime we left the room.. pretty uncomfortable and irritating stay on a whole which we don’t normally find with Mercures.