Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 579 reviews

Best price
guarantee
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  579 reviews

TripAdvisor Rating  3.0/5  1,579 reviews

Very long wait to checkin

Customer review rating 3.0/5

Tim Couples - Confirmed reviews ALL

On arrival we were told that the room would not be ready until 14:30 to 15:00. When we returned at 15:30 the queue was almost to the door it took another 25mins to get checked in.

Hi Tim, Thanks for sharing your experience with us. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be addressed with our team. We hope to welcome you back for a more enjoyable stay. Take care, Karl Goebel, General Manager

Great stay

Customer review rating 5.0/5

Judy W. Couples - Confirmed reviews ALL

A pre - Christmas weekend in the centre of Bristol, taking in two of many local restaurants, markets and seeing family. We had a great time.

Hello Judy, Thanks for taking the time to share your review. It's fantastic to hear that you had a great pre-Christmas weekend exploring the local scene and spending time with family. We're thrilled that Keepers bar hit the spot with its cosy vibe and extensive drinks selection. Our team works hard to create that welcoming atmosphere, and it sounds like we nailed it for you! While we're on cloud nine from your praise, we noticed you mentioned a waiting time after arrival. Even though our historical grandeur comes with swift and dedicated service, we're always looking for ways to make every moment at our hotel as grand as our facade. Rest assured, we're on it! Nothing makes us happier than when our guests enjoy the little touches we provide, like the welcome drink that met your expectations. Cheers to that! We look forward to welcoming you back. All the best, Karl Goebel, General Manager

Not worth the money!!

TripAdvisor rating 1.0/5

Suzi H TripAdvisor review

Absolutely appalling customer service, rooms adequate and very noisy. We stayed for a special occasion and it was anything but special. Check in was slow, receptionist rude and just handed me a key with no further instructions or directions. Allocated a room that was small and noisy. Being it was a special occasion I waited at reception again....I asked if I could pay for an upgraded room if a room was available. I thought she understood what I was asking but the new room resulted in being smaller, cold and stinking of fresh paint!! We didnt have time to wait at reception yet again and move as we had a gig to get to. Spoke to receptionist on check out, they couldn't of been less interested. Emailed hotel and no response. I will NEVER stay at this hotel again.

Hello. Thanks for taking the time to share your feedback however i am slightly concerned that this has been shared on the wrong hotel page. I have not received any feedback nor do we have any painting works going on. I will investigate this further and come back to you should i find your email you have sent Take care, Karl Goebel, General Manager

Heating system out of order

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The heating system was out of order, but a movable heater was brought to the room. Breakfast could start earlier than 7am. 6.30am would be more convenient for business trip.

Hi Guest, Thanks for sharing your experience with us. I'm thrilled to hear that we were able to provide a movable heater for your room - we always aim to keep you cozy! It's fantastic that you're enjoying our breakfast, and I'll certainly keep in mind your suggestion for an earlier start time. We're truly sorry to hear about the heating issue you experienced. Our historic building sometimes throws us a curveball, but please rest assured we're always working hard to ensure everything runs smoothly. And hey, who needs an alarm clock when you've got the hustle and bustle of Bristol as your wake-up call? We'll look into the noise levels to make sure your next stay is as peaceful as possible. We hope to welcome you back for a more enjoyable stay. Take care, Karl Goebel, General Manager

Service not the best

Customer review rating 2.0/5

S G. Couples - Confirmed reviews ALL

The TV was not working in the room, got not reply on the phone so went to reception to report it. Waited over an hour for someone to come, nobody did so went out. In the morning I had a shower only to find the drain blocked so it flooded the bathroom (mopped it up with spare towels). Again tried phoning for assistance with no success so had to go to reception again, somebody did come and cleared it some time later.

Hi Guest, Thanks for leaving us this review of your recent stay. It's disheartening to hear that your stay didn't meet your expectations. We're usually known for our attentive service, and we regret that we missed the mark. Not getting a timely response when you needed assistance is not the standard we aim for, and we'll certainly look into this matter. While we don't have a crystal ball to foresee blocked drains, we always strive to resolve any issues swiftly once we're made aware. As for the invoice clarity, we always want you to feel fully informed about your stay's costs, and we're checking into how we can make this process more transparent. On a brighter note, we're glad that you found the room quality to your liking and we hope you had the chance to enjoy the charm of our historic hotel, with its contemporary finish inspired by the local art scene. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,724 reviews 8.9/10 Location
  • 2,455 reviews 4.8/10 Room
  • 1,494 reviews 7.3/10 Service
  • 32 reviews 5.8/10 WiFi
  • 1,400 reviews 3.7/10 Comfort
  • 791 reviews 4.4/10 Cleanliness
  • 653 reviews 5.3/10 Amenities
  • 571 reviews 6.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bristol

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.