Mercure Bristol Grand Hotel 4 stars

Stayed the one night, booked direct as a diamond member. Was informed that the fridge would be stocked with soft drinks it wasn't. Empty bottles from previous persons who used room were left outside the entire time of our stay. The biggest complaint / issue was there was no warning that the breakfast would be grab and go style, for the additional price that I paid it was shocking value for money, given the COVID situation I appreciated that it could be a limited selection but it was worse than a travel lodge breakfast in a box!

The check in staff were lovely The hotel has a bit of a youth hostel feel to it. There were drinks left on the front step and rubbish in the hallway when we checked in, but to be fair we did check in early and so the housekeeping staff were still doing the rooms. I found the decor a bit dark.

Appreciate the challenging circumstances but felt food in restaurant was overpriced however staff were excellent and very professional yet friendly.

All a bit shabby. Duvet cover had holes in it. Floor tile loose in bathroom. Window broken. Power point cover loose. Aircon unit worn out and really noisy.

Good room ,good location ,good staff , but you must remove the breakfast as an available option . What you offer ,as so called breakfast , was discus ting . We know things are difficult with the present situation but unless you can offer some thing better than a cold bacon or sausage bun with instant coffee or tea in a cardboard cup don’t bother , just do room only.

Second stay in a few weeks, room this time was small. Reception staff friendly and helpful.

Check in was easy, and rooms were good. Nicely furnished and clean fresh looking bathrooms. Towels were thin and rough. The food offering for evening meals was limited and the breakfast was shocking- the grab and go offering is not what i expect from a Mercure. The hot sausage in a bun was cold and the sausages anaemic. The croissant was in a plastic wrapper so was soft and not fresh and crisp. The coffee machine was not in use either so it was filter coffee only.

Lovely hotel, location & staff. Paid for 2 x suites for 1 night, including breakfast. 1 x suite very large, and very nice, and and the 2nd suite next door, was ok ( smaller, but same price?). Covid breakfast wasn't the best, not sure they can't offer something better - cheap bap with 2 bit of bacon and some sides isn't the best. Carpark is right next door, but very tight as a older building - just need to drive slowly & very carefully. Location was ideal for a night out & daytime shopping.

Good location, friendly staff. Disappointed we weren't informed prior that the pool is permanently closed. Breakfast disappointing. Room dark, small and dated - the window did not close properly. Below usual standard of Mercure Hotels recently stayed in.

I have stayed before and really enjoyed it, hence re booking this past weekend. The staff are absolutely excellent and really help to make the experience enjoyable. There are a few hiccups relating to Covid namely the breakfast but these will be overcome as time goes on. I would have rated more than 8 apart from that.

Shocking breakfast Poor amenities

We had a Privilege room but was far from it. The fridge had to be replaced, no where to store clothes and the “industrial chic” decor just bizarre. We were there under COVID restrictions but in does not excuse the dreadful food in the Keepers and the pathetic breakfast which we skipped the second day.

I was disappointed at having to pay for the car park. When I rang and asked whether or not there was adequate parking I was not informed that there would be a charge. I stayed for 3 nights and therefore it was £45. I also asked for a room with a view. The view was of a building clad in scaffolding. I also had to ask for the towels to be replaced on day 2, which they were but the old ones were not removed. I will never stay in this hotel again.

Room well presented, thought breakfast could have been a wider selection but great coffee

Room was lovely but meal provisions were disappointing. Poor breakfast.