Mercure Bristol Grand Hotel 4 stars

Air con was a nightmare. The room was freezing when I walked in (the bathroom NEVER warmed up). And when the air con was on it was either too cold or too hot and also very dry. Also noisy with people walking past. Staff didn’t appear to understand covid rules, hugging guests or not wearing masks properly (nose not covered or on their chin). The manager on the exit was lovely and took feedback positively. I’m not one to moan normally either! The building is gorgeous though and the decor in the rooms very cool. Industrial and modern. And the bar and restaurant (from previous experience when it was fully open) are also lovely.

Great nights stay centrally located 2 min walk to the shopping area. room very comfortable spacious.

The suite showed a distinct lack of care and attention. One of the window panes was crack and broke across the whole width of the window. The shower was hanging off the wall, lights above the sink did not work. The fridge had no water or complimentary drinks in it. There were no tea bags (except camomille).

We were upgraded to a larger room. Customer service was excellent. Very professional front desk staff. Lovely clean room.

The hotel experience was as expected. Getting to the hotel is a major pain now that all the roads have had restrictions placed on them. I would suggest that the directions to the hotel are updated

Good location, amazing staff already booked to come back

All went very smoothly. Rooms clean and nicely decorated. Last time I had a compact room and my only criticism would be that the standard room I had this time and paid a bit extra for actually felt smaller.

Stay was fine and hotel decor was nice. Staff were pleasant. But bed uncomfortable and hotel room was noisy at night.

There's no such thing as perfection. That which is perfect for one may well be diabolical for another. That said, I think you put on a good show. The downsides were few, and essentially amounted to the main bed being a little uncomfortable for one of our guests, who consequently had trouble sleeping, and the parking arrangements being a tad cramped for my Jaguar, which suffered a few dings and dents as I tried to manoeuvre it around. Seriously, if you want to park there, you're best off with a really small car. But those were niggles which didn't impact too much, especially given the generosity of the breakfast buffet. Okay, so maybe the full English breakfast wasn't especially full, but there were fruits, toast, cereals and all manner of other delectables which could have kept a serious gourmand like me munching away all day. Not only that, but there were also doggy-bags with which you could take an assortment of goodies away with you for lunch which, had the weather been less inclement, would have been perfect for a picnic. The room itself, the family suite, was gorgeous, with its green walls, plenty of space and the high ceilings were so clean and looked to me like a perfectly-iced cake. Yummy! Most of all, the hotel in general didn't look like the sort of bland arrangement you get in most hotels, where you just want to get out of there. Neither were they as keen as those hotels to want to get rid of you by having maids drop by with a stern warning and a loud vacuum at stupid o'clock - it was just relaxed and pleasant. rather than a boot-camp barracks.

Fantastic stay upgraded to premium executive suite on arrival and given free late check out as a gesture of good will to travel agents. Check in was great by a super friendly man and the whole stay was lovely! Perfect location to visit the City!

Stylish hotel in a beautiful old building , clean friendly staff

very enjoyable, upgraded to privilage suite. Reception very welcoming and bed comfy. Location to Cabot Circus was a plus! Would definitely stay again.

Smooth check-in process and complimentary upgrade by Daniel thank you. Room very clean spacious and comfortable; excellent service in the bar, and same for the morning breakfast. All in all a very lovely stay.

Breakfast was not very good with beans, hash browns and mushrooms missing Plate looked a title sorry for itself

We have stayed at The Grand on several occasions over the last 3 years. It's Outstanding! The staff have been, on every single visit, polite! Engaging! Knowledgable about the City. Helpful, when we have requested small additions to our room: Pillows, Blankets, Tea, Coffee, Sugars (doesn't sound important, but on one occasion, last August 2019. I was taken very poorly during our trip. I have Type 1 Diabetes and have been recovering from several major surgeries for my cancer treatment(s) and was completely bed-bound and those simple things got me through a particularly bad day/night). The location is really special. You have St.Nicholas's Market right outside your front door and it's a sound to be heard on a Saturday morning, to hear the streets come to life. The Cosy Club is just around the corner and the staff and food there are just right for lunch or evening or just a cocktail or Coke. The parking is a blessing! Front of house is WorldClass, in my opinion! We booked a last-minute trip just this week and the young lady and the two gentlemen that greeted us over our 2-night stay were simply Divine! Smiling, Welcoming! I travel quite a bit with my Publishing company and front of the house can make or break a trip. You feel you know a hotel is Great when the staff make you feel like you are immediately welcome. 10 out of 10, from all three of us!