Mercure Bristol Brigstow Hotel 4 stars

Loved the hotel, cooked breakfast was cold and usually had to wait for items to be resplenished

Great location, good size bedroom, friendly staff!

It was a strange welcome, confusion on cards and no upgrade even though email comes out and hotel is fully booked. Poor lighting in room 219, tiny cheap towels and broken ironing board which was dangerous

The hotel itself was fine. very handy location. I pre-paid the full amount when I reserved my room. I then did online check in to speed up the process however was charged £50, which was supposed to have only been for authorisation. I tried to phone to query this, however after trying on numerous occasions no-one answered the phone. I then emailed to query the charge and was told I hadn't paid for the room and Mercure were looking to charge me the balance. After providing details of the payment, this was still questioned. Only when I provided a copy of my bank statement was it accepted that I had paid in full and the £50 shouldn't have been charged.

The hotel room was great but the breakfast, not so great.

The room was very cold the heating wasn't working so I went down to reception and was told a maintenance man would come up, an hour later and still no one came we phoned again and complained and the manager came up with a heater and said he would send the maintenance man we are still waiting. We ate in the restaurant on the Saturday night, however everything we choice was not available.

Met with a warm welcome, room very nice (lovely and warm). Great location.

Always excellent service

Friendly and he;pful staff abd a well equipped and well presented room.

From the time of my arrival until departure, I was attended to by very friendly and courteous staff. My room was perfectly comfortable, and attended to by cleaners in a most professional manner. I could not have wished for a more stress-free standard of accommodation. I would happily stay at the Mercure Brigstow on Welsh Back - indeed, in the same room - if the opportunity were to present itself in the future.

Good bed and excellent service

Lovely hotel right on the water. Large clean rooms. Good breakfast choice and lovely staff. Only downside is the rather "used" mattress that sank in the middle and very hard flat well used pillows. Note to self "take your own pillow". Other than that, would stay there again

Nice room, staff, breakfast. Thought about dinner but menu was not inspiring, ambience of a (deserted, un-) trendy wine bar.

Not the first time, certainly not the last. Great location, nice view, comfy rooms, everything smooth and easy.

Nice room, check in was good, charged £15 for breakfast would rather eat at the RSPCA, poor quality cold food.