Mercure Bristol Brigstow Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 41 reviews

Hotel extras

  • Home to the stylish restaurant and bar, Buttermilk & Maple

  • Situated next to the historic harbour, with river view rooms available

  • Meetings and private event space for up to 70

  • 5 minute walk from Temple Meads train station, 20 minute drive from Bristol Airport

  • Within walking distance of central Bristol and all the vibrant city has to offer

ALLSAFE approved hotel

Our accommodation(s)

All spacious rooms have a large bathroom with shower & a bath incl a TV & heated mirrors! FREE WIFI, mini fridge, TV entertainment system, air comforting, queen size bed, tea/coffee and many rooms have a view of the tree lined boulevard & river.

Hotel location

Mercure Bristol Brigstow Hotel

Welsh Back 5-7
United Kingdom

GPS:51.453117, -2.592749

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms


Buttermilk and Maple restaurant offers a warm and relax atmosphere for a casual but tasty dining experience . Our dishes have a Australian and New York twist and made with product sourced locally .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  41 reviews

TripAdvisor Rating  4.0/5  2,123 reviews

Great location

Customer review rating 4.5/5

Glenn Couples - Confirmed reviews ALL

Efficient and friendly staff. Standard room was a good standard

Great staff, lovely room, good breakfast

Customer review rating 5.0/5

Andrea Couples - Confirmed reviews ALL

We were badly let down by the Brigstow Hotel and the staff bent over backwards to accommodate us. Everything was good, especially the breakfast. rip off

TripAdvisor rating 1.0/5

536keithw Couples - TripAdvisor review

Booked this hotel well in advance for the weekend of bristol harbour festival on the 15/17 of July 2022 and my booking was accepted but now my booking has been cancelled and the reason given is that the hotel will not be operating because of covid restrictions, well as you all know covid restrictions are all but a few have most have been lifted so I queried this and now they say that the government have taken over the hotel for what ever reason and unable to honour my booking . I've been offered no alternative hotel by and the real reason my booking cancelled is that they were not sure when they took my booking whether the festival was going ahead and now they do have confirmation the price has gone up considerably and that is the real reason they haven't offered me a alternative. Please book with a company that cares and I can assure you Don't .

Dont book they wont honour i and will cancel it days before your stay

TripAdvisor rating 1.0/5

Takemeaway173 Solo travel - TripAdvisor review

Twice now this hotel over the last year has cancelled my booking only a few days before resulting in me having to book another hotel last minute at a much greater cost. When i complain they just say sorry we got a more lucrative deal so cancelled your booking and everyone else's.... terrible customer service and shouldn't be part of the Accor brand...

Thank you for taking the time to comment, (despite not staying at the hotel). As discussed with you on many occasions, the hotel entered a contract in August with the government for a period of four to six months. We did communicate with you and extended an offer to arrange alternative accommodation, it is disappointing that despite our efforts to assist, you feel the need to communicate through TripAdvisor. Kind regards, Michael Wood, General Manager

Don’t book this hotel What a complete disappointment

TripAdvisor rating 1.0/5

davidgood87 Couples - TripAdvisor review

The disruption below was the room I booked and paid for to stay with my wife for a kid free night on our wedding anniversary..(..Luxurious executive room on the top floors, overlooking the tree lined boulevard of Welsh Back .Extras including a Nespresso coffee machine, bathrobes and slippers, free bottled water and a selection of soft drinks in the minibar….). We’ll where to start turned up to hotel after checking in getting keys we get the first problem get to lifts to find only one working and as we were on top floor we needed to use it after 20 minutes we get in lift finally get to our room.Lovely room go to step out on balcony to find there wasn’t one only to find I sliding window that opens about 6’’inches (so not the room I paid for!!! ) then find no mini bar no coffee machine no bathrobe no slippers I head to reception ask why I’m not in the room I paid for to be told there’s nothing we can do sorry hotel is fully booked so cannot move rooms ok so then return to the room. Then decide to get ready for our evening meal our room has no water so no showered/bath how are we supposed to get ready without water calls reception manager comes to room calls fitter but still no rooms for us to shower. We get ready any way go for dinner on our return the manager says they can’t get water in the room so she has got us another room on 1st floor we take our cases move to the smallest darkest room in the hotel (not what I paid for ) and the manager gave us a few drinks vouchers for the issues this being 21:00 hrs and the bar shutting at 22:00 me and my wife go to the bar only to be told vouchers were soft drinks or house wine no good then as my wife drinks gin so vouchers useless other than 4 lemonades so we head back to the room go to sleep only to be awoken by someone entering our room at 6:00 with a key I shout who’s there only for them to shut door quickly and exit down the stairs…. We go to Reception to check out there the manager apologised for such a rubbish night and refunded me the stay (thank you manager) it’s keen 41 days since that stay I still have not received my refund the hotel are blaming booking .com and booking .com blaming the hotel don’t look like I’m receiving my refund so please please please don’t waste your time or money booking this hotel Mercure hotel have been no help whatsoever this room was not expensive for one night at £250 but it’s the principle that I did not receive what I payed for avoid this hotel and find one that respects its customers Many thanks D Good

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Other web-users rate our hotel

  • 76 reviews 9.4/10 Location
  • 129 reviews 4/10 Room
  • 90 reviews 7.3/10 Service
  • 77 reviews 2.7/10 Comfort
  • 41 reviews 2.9/10 Cleanliness
  • 29 reviews 4.6/10 Breakfast
  • 24 reviews 3.8/10 Amenities
  • 17 reviews 5.2/10 Vibe

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