Mercure Bristol Brigstow Hotel 4 stars

Hotel in good location.Looks good in reception but rooms not of a great standard even though paid more for a room upgrade river view.There were not any toiletries in the bathroom and the room was like an oven at night no air con so we didn’t get a good night sleep during the 2 night stay

This was my first stay at the Mecure Brigstow, and overall I was dissatisfied with my stay. I have stayed at other Mecure hotels in the Bristol area, and overall the quality provided is very good, however at the Brigstow, my expectations were not met. The room was excessively hot, even with the window open. the air conditioning unit was broken. the dials just turned and turned and the temperature of the air been blown was not cool. I had to sleep on top of the covers all night which resulting in a poor nights sleep. Also with the window open all night I was unable to dampen the noise coming from the local bars and restaurant's. In the bathroom, the inbuilt music player was not working. The lights were confusing as the switches lit random bulbs and hard to get a good balance of light to work/read There was only 2 power sockets in the whole room which was insufficient. When checking out, I asked for a copy of my receipt to be emailed to me, which I usually receive moments later at other hotels, however later that afternoon, I had not received the invoice so called back to enquire, and was advised to wait until the hotel sent them. I had still not received the receipt 5 days after my stay so called back and the kind lady who answered was able to send my receipt instantly. I understand some of these are minor things, but all together, they compounded to create a poor experience. Overall, not a good stay and I will not be choosing the Brigstow when i visit Bristol n the future.

Very good location and staff were friendly. I found hotel a bit basic, the room was OK but nothing special. I was a bit disappointed by the bar as it was quite noisy even though not that many in - one largish group. Some of the bar which would have suited me was very dimly lit and felt closed. It was a busy Fri night and it's a popular area so good for those partying but it was pretty noisy outside. Having siad that a good location. I didn;t sign up for breakfast as I was having a brunch with friends. Bar area had been nicely transformed for the breakfast shift.

We had a great time in Bristol, especially at the hotel, with beautiful and helpful staff,

Amazing city, cozy hotel and great staff! We really enjoyed our stay, staff was helpful and friendly, room was clean, with a nice view. Breakfast and service was great, anything to complain about, just perfect!!!

The essentials were there. Shabby but clean, comfy bed, paid for riverside room but trees had grown to obscure any view and noise from people sitting outside bars and restaurants was immense and into the night. This was OK but should be warned at booking. Check out wasn’t straightforward because Fas out didn’t work apparently two different systems - not the customers problem….front desk fetched more senior person who sorted it out politely and professionally but not quickly which is why I let them pre-authorise my card for Fast Checkout!

check in, fine... got to the room ( a suite on the 6th floor), maybe 30 degrees... back to reception , I said we've booked dinner as soon as we get back we'll check out.... " I understand, and you room will be refunded" I've phoned the hotel several times each day, no one picks up, I've emailed, no reply.. and of course no refund.

I would have said that my stay was excellent but we lost WiFi due to a power cut which effected my work. I gather it was not limited to the hotel but the local area and so not much the hotel could do about this.

The room was pleasant and clean and the hotel is in an ideal location. Sadly our room was extremely hot and the air on was not at all effective so we barely slept.

My room was 30+ degrees C, was awake sweating all night, did not sleep at all, could not open the window more than 1cm, the whole hotel air on failed. Aircon unit was blowing hot air. In my 20 years of business travel, this is the worst night I have ever endured. I lost a full night sleep and lost all productivity in business meetings all of the following day. The should have closed the hotel, it was dangerously hot. Extremely disappointed!!!

Perfect for couples looking for a comfortable night in the heart of the city, close to amazing bars and restaurants and the pretty rivers that lead into Bristol harbour. Only thing I would change is having better vegetarian/vegan breakfast options.

Overall very good stay - no issues easy to book Great location and Great Breakfast with plenty of choice Had a room upgrade but it was more like a normal standard room in most hotels - nothing special, thought it was quite small for a superior room Although room was clean and bed was comfy My only negative is having to pay to park which obviously bumps the price up. Aqua restaurant which is a 2 minute work is somewhere I would recommend as well as the mecure hotel itself.

Pleasant helpful staff . Comfortable room. (Air conditioning broken!)

Very disappointed with the "privilege" package No slippers,gown or paper given or offered. The fully stocked soft drinks consisted of 1 small can of coke & 1 small can of diet coke. The balcony in the room (601) was not a balcony as described, but just french doors that we were unable to open more than 3 inches. Unfortunately the air conditioning was not working, this could have been explained to us on arrival, we would have understood. Instead we spent an hour trying to get it to work and it was only when we went to reception to enquire that we were offered a fan due to the air conditioning not working. Sorry to complain bur air conditioning aside, these were all items we had paid extra for. A response to these comments would be appreciated

Room keys didn't work, housekeeping didn't do our room, too hot, view we paid for of river, was a massive tree in the way