Mercure Bristol Brigstow Hotel 4 stars

Customer review rating 4.2/5 5,263 reviews
Mercure Bristol Brigstow Hotel
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Hotel extras

  • Home to the stylish restaurant and bar, Buttermilk & Maple

  • Situated next to the historic harbour, with river view rooms available

  • Meetings and private event space for up to 70

  • 5 minute walk from Temple Meads train station, 20 minute drive from Bristol Airport

  • Within walking distance of central Bristol and all the vibrant city has to offer

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol Brigstow Hotel

Welsh Back 5-7
BS1 4SP
bristol
united kingdom

Tel: +441179291030

Fax: (+44)117/9292030

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRISTOL BUS :   BRISTOL

  • By plane

    BRISTOL At 12.87km / 8 miles

  • By plane

    CARDIFF At 80.46km / 50 miles

  • By plane

    HEATHROW At 149.33km / 92.8 miles

  • By boat

    BRISTOL FERRIES At 0.01km / 0.01 miles

  • By train

    Bristol Temple Meads At 1.61km / 1 miles

GPS :51.453117, -2.592749

Our accommodations

All spacious rooms have a large bathroom with shower & a bath incl a TV & heated mirrors! FREE WIFI, mini fridge, TV entertainment system, air comforting, queen size bed, tea/coffee and many rooms have a view of the tree lined boulevard & river.

Classic room queen bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic room 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior room queen bed + river side

  • Max. number of persons: 2
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room

  • Max. number of persons: 2
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

BUTTERMILK AND MAPLE CAFE

Type of cuisine: Cafe

Buttermilk and Maple Café offer a great range of breakfast , brunch , delli , pastries and cake selection . Great place to star the day or stop over for a break or afternoon tea . We source our product locally and work with a local coffee roaster .

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTTERMILK AND MAPLE

Type of cuisine: International

Buttermilk and Maple restaurant offers a warm and relax atmosphere for a casual but tasty dining experience . Our dishes have a Australian and New York twist and made with product sourced locally .

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTTERMILK AND MAPLE BAR

Photo non contractuelle / Strictly non binding

Buttermilk and Maple Bar is a great place to meet colleagues , friends and family. Featuring a warm atmosphere combined with a fashionable location along the beautiful riverside , it offers a wide range of craft beers and a great selection of cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 70

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Bristol Brigstow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,263 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,083 reviews

Another pleasent stay in Bristol

TripAdvisor rating 4.0/5

Geoff B 20/02/2020 TripAdvisor review

Although we have stayed here many times before, we hadn't been here since the upgrade to the bar area, which we liked. As always, helpful friendly staff & the hotel is centrally located, so ideal for walking to most areas of Bristol. One disappointment - a plate of food from a room service delivery was left in the hallway for 3 nights & still there when we left. Surely, any member of staff could have collected this!

Good Location, Good Rooms

Customer review rating 4.2/5

Gail Friends - 17/02/2020 Confirmed reviews ALL

The lift was out of order during our stay but we had been notified of this well in advance so had the opportunity to change our booking if necessary. We chose to stay. We were told we were on the 3rd floor which is actually the 4th as there is a mezzanine level which is actually the first level when going up stairs. Our room, which was a twin, was well appointed and although we were at the back of the hotel not overlooking the water at the front this was fine. We had a disappointing experience in the restaurant for our evening meal on our last stay but this was not related to the room.

Dear Gail We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept my apologies for the disappointing restaurant experience, I do hope this would not deter you from returning to the hotel agin in the future. Thank you again for sharing your experience, and we hope you will visit us again. Yours sincerely, Michael Wood General Manager

No Lift working and offered a downgraded room

Customer review rating 4.2/5

Daniel Couples - 17/02/2020 Confirmed reviews ALL

Booked as it’s a central hotel and we would be coming and going a lot shopping/eating and drinks out etc on arrival we were told the room we booked was on the sixth floor and there was no lift in operation and we can downgrade our room to a lower floor if we like! Having booked the best room I was very disappointed as it was an anniversary and was not interested in a basic option So having to make the six flights every time we came and went really ruined the experience No compensation was offered not even a free drink at the bar Very poor customer service

Dear Daniel Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am extremely sorry that both of our lifts were out of service during your recent stay with us. We could have handled your request for a room on a lower floor more professionally, I am keen for you to consider returning to the hotel again in the future, may I ask you contact me direct to ensure I can oversee the arrangements and offer a specially reduced rate. I look forward to hearing from you should you plan to return in the future.. Yours sincerely, Michael Wood General Manager

Good stay with an excellent location.

Customer review rating 4.2/5

Craig M. Business - 17/02/2020 Confirmed reviews ALL

Ideally placed for our meeting with parking next door.

Good location

Customer review rating 4.2/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Good location, have stayed here before. The room wasn't that clean, it was very noisy and the lifts didn't work

Dear Nikki Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do hope you will continue to visit the hotel in the future, as we look forward to welcoming you back. Yours sincerely, Michael Wood General Manager

Good weeks stay with friendly, helpful staff

Customer review rating 4.2/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

We had a really good stay! The room and breakfast was lovely. The only downside was the lift was out of action all week.

Not the best

TripAdvisor rating 4.0/5

Dean A Business - 16/02/2020 TripAdvisor review

Arrived and was told no lifts working so had to walk to 4th floor several times with an arthritic knee. Bedroom very warm even with temp turned down. Builders woke us up at 7. Not the best to be honest.

Great location

Customer review rating 4.2/5

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

The broken lift had an overall negative impact on our stay.

Dear Graham Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am very sorry that our lifts were out of order during your recent stay with us, we do hope to have one back by the end of February. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Substandard - way short of 4*

Customer review rating 4.2/5

Stuart C. Solo - 15/02/2020 Confirmed reviews ALL

Shabby Grubby Lifts not working - and floor 2 turns out to be floor 3 as it goes - G M 1 and then 2 In need of renovation- and a thorough clean Views of bins not a highlight

Dear Stuart Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly be addressing the points you have raised with the team. I would be keen to restore your faith with the hotel and would like to extend an offer for you to return with my compliments for an overnight stay to include breakfast. I look forward to hearing from you. Yours sincerely, Michael Wood General Manager

Well located, shame about the lifts

Customer review rating 4.2/5

Joseph Solo - 15/02/2020 Confirmed reviews ALL

This is by far the cleanest and best managed of all the Mercure hotels that Bristol offers. The rooms are exceptionally clean and the reception staff are friendly, informative and always really positive. The hotel decor is brilliant too, having stayed in one of the premium rooms I would highly recommend the upgrade. Probably the most comfortable bed I’ve slept in for a long time also. The negatives are few. During my stay, the lifts did not work. Climbing up 14 flights of stairs to a hotel room is no easy feat. There were a few attention to detail maintenance issues, such as fixtures becoming loose. Inevitable with time but a quite tighten would really finish off the presentation. Overall, definitely a place I shall stay again, I’m looking forward to trying different room types, plus the new lifts!

Customer review rating 4.2/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Lifts not working. No bottled water or biscuits in the bedroom. Bathroom tired - not changed for more than 20 years.

Dear John Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am very sorry that our lifts were out of order during your recent visit to the hotel. It is noted the hotel could do with some refurbishment, we are currently in the early planning stages. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

very well located; staff were very friendly; room upgraded provided ; comfortable room

Customer review rating 4.2/5

John W. Couples - 14/02/2020 Confirmed reviews ALL

My wife and I had a 2 night break and thought the facilities in the hotel were just right for our stay. We wanted the freedom to come and go as we pleased; nice surroundings; comfortable room and somewhere where we could walk to explore the city. We felt that we had all these things. The lift was out of order and we had a phone call in advance to check if we needed support with that. We were allocated a room on the first floor which was great as a medical condition would make any more flights difficult for me. Staff offered to help with luggage and were very friendly and welcoming.

Very well located

Customer review rating 4.2/5

Nick H. Couples - 14/02/2020 Confirmed reviews ALL

Very nice stay. Very nice room, bed etc Good breakfast

Usually a very good stay.

Customer review rating 4.2/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Have been to this hotel many times. Always excellent, but no working lift this time has been a problem for staff and guests alike.

unable to call hotel. Both lifts out of order

Customer review rating 4.2/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Both lifts were out of order. One of those was out of order when I stayed in December. It had not been fixed over a period of at least 7 week. I do not know how long the other lift had been out of order I want to be able to call the hotel. There is no number on the website.

Dear Richard Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am very sorry that our lifts have been out of order for a period of time, we plan to have one working by the end of this month. We are also in the process have having both lifts replaced due to the age of them. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We do hope you will continue to visit the hotel in the future. Yours sincerely, Michael Wood General Manager

well located

Customer review rating 4.2/5

M R. Couples - 13/02/2020 Confirmed reviews ALL

eventhough the lift wasnt working we had a nice stay.

Dear Maevon We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry our lifts were out of order during your recent stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Nice location - needs a refurbishment

Customer review rating 4.2/5

W.huw D. Couples - 13/02/2020 Confirmed reviews ALL

A short stay - nice location but hotel needs a general refurbishment.

Dear Huw Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I have noted your comments and we are in the early planning stages of a review of our bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Good location but 7am builders.

Customer review rating 4.2/5

C J. M. Families - 13/02/2020 Confirmed reviews ALL

I brought my Mum to Bristol for some shopping and stay in a nice hotel as I was going to a nearby concert. We were told about the lift so I requested a lower floor room as my Mum has mobility issues. The room was a good size, comfortable twin beds and she was happy there was a bath and separate shower. We had the breakfast in the morning which was a good selection of continental and cooked, I expect vegetarians/vegan would have to order theirs as there wasn't any readily available. The hot food was regularly topped up. My main issue was because we were placed to the back of the building and visiting on a weekday the builders working on the scaffolding were noisy and started before 7am, with a lorry turning up as well it made my hopeful 8hrs of sleep into 5hrs.

Dear Carina We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let me apologise for the noise from the builders working on the building next to the hotel, I will be discussing thsi with the contractors. Thank you again for sharing your experience, and we hope you will visit the hotel again in the future. Yours sincerely, Michael Wood General Manager

Excellent stay apart from breakfast.

Customer review rating 4.2/5

Sarah C. Solo - 12/02/2020 Confirmed reviews ALL

I understood that breakfast finished at 9:30. Arrived at 9:25 and was told that they were packing up and that I could have what was left. Would have thought that this should not have happened until the stated time. Cooked breakfast was Tepid and felt somewhat in the way. Would also like to add as a single female, when checking in it would have been good for staff not to voice room number in front of other customers. Some hotel's have this policy and it makes sense on a safeguarding point of view.

Good

Customer review rating 4.2/5

Kemar Solo - 11/02/2020 Confirmed reviews ALL

It was great

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