Mercure Bristol Brigstow Hotel 4 stars

We had a really good stay! The room and breakfast was lovely. The only downside was the lift was out of action all week.

Arrived and was told no lifts working so had to walk to 4th floor several times with an arthritic knee. Bedroom very warm even with temp turned down. Builders woke us up at 7. Not the best to be honest.

The broken lift had an overall negative impact on our stay.

Shabby Grubby Lifts not working - and floor 2 turns out to be floor 3 as it goes - G M 1 and then 2 In need of renovation- and a thorough clean Views of bins not a highlight

This is by far the cleanest and best managed of all the Mercure hotels that Bristol offers. The rooms are exceptionally clean and the reception staff are friendly, informative and always really positive. The hotel decor is brilliant too, having stayed in one of the premium rooms I would highly recommend the upgrade. Probably the most comfortable bed I’ve slept in for a long time also. The negatives are few. During my stay, the lifts did not work. Climbing up 14 flights of stairs to a hotel room is no easy feat. There were a few attention to detail maintenance issues, such as fixtures becoming loose. Inevitable with time but a quite tighten would really finish off the presentation. Overall, definitely a place I shall stay again, I’m looking forward to trying different room types, plus the new lifts!

Lifts not working. No bottled water or biscuits in the bedroom. Bathroom tired - not changed for more than 20 years.

My wife and I had a 2 night break and thought the facilities in the hotel were just right for our stay. We wanted the freedom to come and go as we pleased; nice surroundings; comfortable room and somewhere where we could walk to explore the city. We felt that we had all these things. The lift was out of order and we had a phone call in advance to check if we needed support with that. We were allocated a room on the first floor which was great as a medical condition would make any more flights difficult for me. Staff offered to help with luggage and were very friendly and welcoming.

Very nice stay. Very nice room, bed etc Good breakfast

Have been to this hotel many times. Always excellent, but no working lift this time has been a problem for staff and guests alike.

Both lifts were out of order. One of those was out of order when I stayed in December. It had not been fixed over a period of at least 7 week. I do not know how long the other lift had been out of order I want to be able to call the hotel. There is no number on the website.

eventhough the lift wasnt working we had a nice stay.

A short stay - nice location but hotel needs a general refurbishment.

I brought my Mum to Bristol for some shopping and stay in a nice hotel as I was going to a nearby concert. We were told about the lift so I requested a lower floor room as my Mum has mobility issues. The room was a good size, comfortable twin beds and she was happy there was a bath and separate shower. We had the breakfast in the morning which was a good selection of continental and cooked, I expect vegetarians/vegan would have to order theirs as there wasn't any readily available. The hot food was regularly topped up. My main issue was because we were placed to the back of the building and visiting on a weekday the builders working on the scaffolding were noisy and started before 7am, with a lorry turning up as well it made my hopeful 8hrs of sleep into 5hrs.

I understood that breakfast finished at 9:30. Arrived at 9:25 and was told that they were packing up and that I could have what was left. Would have thought that this should not have happened until the stated time. Cooked breakfast was Tepid and felt somewhat in the way. Would also like to add as a single female, when checking in it would have been good for staff not to voice room number in front of other customers. Some hotel's have this policy and it makes sense on a safeguarding point of view.

It was great