Mercure Bristol Brigstow Hotel 4 stars

Hotel looked after us very well during car park crisis. Some minor details could be improved in Room. No waste bin in bathroom. No tissues or bottled water provided( these were provided in Mercure Holland House)

I have stayed in Mercures before but this one is not good. One lift was not working which with the Covid restrictions on the number of people allowed in each lift made the waiting time unacceptable. The room was not particularly clean. The worst aspect however was the bed. You could feel the springs poking through the mattress and made for a very uncomfortable night and sleep impossible. One other thing that the Hotel is not responsible for BUT should point out is that as a visiting motorist it is almost impossible to find a route to the Hotel without going through a Bus Gate. If you do it will cost you £60 as I have now discovered. I feel that the Hotel should point out pretty much the only route is vie Redciffe and Welsh Back.

Booking experience a disaster - but hotel staff in particular Josh, sorted it all out - overall hotel experience ok

We had a lovely couple of days staying here. The hotel is well situated within walking distance of the city centre. We enjoyed an excellent breakfast which was included. The staff were very good.

Fantastic location in a gorgeous part of the city, we did initially go to the wrong one who helpfully directed us to the one we needed. Only one of the rooms ready on arrival (which was pre 2pm so that was fine) but we then went to work meetings, followed by our meal out so was late on our return. 2 of the 3 rooms were as requested the third was a twin room, no cups for hot drinks, no cups for water so unable to have a drink in the room, curtain rail was coming off. This was reported in the morning but the person sais "ok will look into it", that was all. Food excellent at breakfast - sorry for setting the fire alarm off, though it was someone elses toast stuck in the toaster! Dealt with promptly and would have never have known. Felt COVID safe throughout the stay, very clean and welcoming staff.

We were meeting up with family and were very impressed with the hotel. We were warmly greeted by Chris on Reception. The hotel seems to be very well run and the management team are visable during the day. The staff are all very helpful and freindly. The breakfast was excellent. Some noise late at night, but this is to be expected from a City Centre hotel and the fact that it was Euro 2020 weekend probably didn't help.

Paid for a Privilege room, everything that comes with this was not in the room on arrival. Coffee machine, dressing gowns and slippers, stocked mini fridge, newspaper. All may sound trivial but when you pay over £200 for your stay and it’s your first holiday away from home in almost 2 years, you would expect everything to be there. The room was half cleaned, basically only where you could see, the wardrobe had a layer of dust on the shelves, the remote for the small TV in the bathroom was covered in dirty and very sticky. Was nice to have a balcony to chill on but this wasn’t very clean, with fag ends and dirt marks. I made the staff aware of these issues on arrival, which they did sort some what, it took time for them to be resolved. I understand Covid is still with us but can’t helped but feel I had done half the job of what the housekeepers/ hospitality/ hotel manager should have done before we even arrived. Unfortunately the stay ended sooner than expected due to the above issues, spoiling what should have been a romantic get away for my partners birthday. Having said the above I would like to thank Mandy who was on reception during our stay on the Thursday night. She was utmost the professional and kept calm when my partner became extremely annoyed and distressed by the situation and also comforting myself while I was trying to manage and calm the situation.

Check in was fine and staff polite and friendly, hotel itself is really dirty and not up to standard expected at all

Stayed in the Mercure Holland House last year and this felt dated, smaller and less well appointed than that. Slightly disappointed, but the location - central to town is a positive.

Staff on Reception and Housekeeping were really helpful and well informed, I must admit I didn't notice any real difference between a Premier room and the double rooms we have had in the past. Nice comfortable rooms, well located hotel. Convenient parking.

Aside from a lovely room, great location and good breakfast, the staff, particular Chris on front desk were really lovely. I was staying for a wedding, arriving before midday (and therefore too early for check in) so was planning to meet friends who stayed the night before. Unfortunately they had a car crash and didn't arrive until 40 mins before the wedding. The hotel arranged a new room for them for when they arrived, so that we could change, and Chris was really friendly throughout, keeping us updated, despite being really busy all morning. I also seemed to get an upgrade to my room, which was a great bonus. Would absolutely stay again! Thank you!

Lovely hotel. Great location and atmosphere. Welcoming and helpful staff ensuring I had everything I needed to make my stay comfortable.

First city break since covid. Hotel did everything possible to keep us safe . Staff were helpful and accommodating . Only problem was getting to the hotel as Bristol has changed road access and very difficult to get to the hotel now due to clean air policy keeping traffic out of the city centre and sat navs will be out of date giving false information and possible fines.

We had a lovely room and the reception staff were brilliant. We, for some reason, were unable to book a double room just a twin room online, when we arrived we were asked if we actually would prefer a double so that's what we got.

For a major Bristol hotel to have no functioning lifts/elevators for months on end is unforgivable. Having avoided this hotel for the last two months due an issue a colleague had I returned to find the lifts were still completely out of action. This has been going on since October 2019 and it is now March 2020. The franchise owners of this property clearly have no interest in maintaining it or its regular customers. I have been using this hotel regularly for six years and have never had such a poor run of visits. The staff are wonderful but they are fighting with a property that the franchise owners do not care about.