Mercure Bristol Brigstow Hotel 4 stars

TripAdvisor rating 4.0/5 2,059 reviews
Mercure Bristol Brigstow Hotel
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Hotel extras

  • Home to the stylish restaurant and bar, Buttermilk & Maple

  • Situated next to the historic harbour, with river view rooms available

  • Meetings and private event space for up to 70

  • 5 minute walk from Temple Meads train station, 20 minute drive from Bristol Airport

  • Within walking distance of central Bristol and all the vibrant city has to offer

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol Brigstow Hotel

Welsh Back 5-7
BS1 4SP
bristol
united kingdom

Tel: +441179291030

Fax: (+44)117/9292030

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRISTOL BUS :   BRISTOL

  • By plane

    BRISTOL At 12.87km / 8 miles

  • By plane

    CARDIFF At 80.46km / 50 miles

  • By plane

    HEATHROW At 149.33km / 92.8 miles

  • By boat

    BRISTOL FERRIES At 0.01km / 0.01 miles

  • By train

    Bristol Temple Meads At 1.61km / 1 miles

GPS :51.453117, -2.592749

Our accommodations

All spacious rooms have a large bathroom with shower & a bath incl a TV & heated mirrors! FREE WIFI, mini fridge, TV entertainment system, air comforting, queen size bed, tea/coffee and many rooms have a view of the tree lined boulevard & river.

Classic room queen bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic room 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior room queen bed + river side

  • Max. number of persons: 2
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room

  • Max. number of persons: 2
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

BUTTERMILK AND MAPLE CAFE

Type of cuisine: Cafe

Buttermilk and Maple Café offer a great range of breakfast , brunch , delli , pastries and cake selection . Great place to star the day or stop over for a break or afternoon tea . We source our product locally and work with a local coffee roaster .

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTTERMILK AND MAPLE

Type of cuisine: International

Buttermilk and Maple restaurant offers a warm and relax atmosphere for a casual but tasty dining experience . Our dishes have a Australian and New York twist and made with product sourced locally .

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTTERMILK AND MAPLE BAR

Photo non contractuelle / Strictly non binding

Buttermilk and Maple Bar is a great place to meet colleagues , friends and family. Featuring a warm atmosphere combined with a fashionable location along the beautiful riverside , it offers a wide range of craft beers and a great selection of cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 70

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Bristol Brigstow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,106 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,059 reviews

Perfect to visit the Old Vic

TripAdvisor rating 4.0/5

David J Couples - 05/12/2019 TripAdvisor review

Well appointed and comfortable room. Good food and friendly staff. Central location allows good access to other parts of Bristol and Clifton and Brunel's suspension bridge are a relatively short walk away.

The staff were all very good.

Customer review rating 4.2/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

It was overall a good experience - good location and staff. The room was nice and cool. The only slight thing was the coffee machine not working properly at breakfast but these things happen.

excellent location for bristol city centre anf waterfront

Customer review rating 4.2/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

good location; well equipped rooms; friendly staff; thought restaurant menu for snacks during day was limited; and slightly inconvenient on the Friday night the bar was out of bounds for a private function

Very. Pleasant stay at a realistic price

Customer review rating 4.2/5

Jane J. Friends - 03/12/2019 Confirmed reviews ALL

Reception was efficient and helpful. My room was very comfortable,overlooking the river which I enjoyed. The service for our dinner was very good. I know we were a large party, but we would have liked to be able to sit closer to each other for breakfast

Excellent

Customer review rating 4.2/5

Deborah L. Friends - 03/12/2019 Confirmed reviews ALL

Lovely rooms excellent location.

Miss s d.

Customer review rating 4.2/5

Susan D. Friends - 03/12/2019 Confirmed reviews ALL

Loved the hotel, cooked breakfast was cold and usually had to wait for items to be resplenished

Enjoyable stay

Customer review rating 4.2/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

Great location, good size bedroom, friendly staff!

Okay

Customer review rating 4.2/5

Lizzie S. Friends - 03/12/2019 Confirmed reviews ALL

It was a strange welcome, confusion on cards and no upgrade even though email comes out and hotel is fully booked. Poor lighting in room 219, tiny cheap towels and broken ironing board which was dangerous

poor after stay service

Customer review rating 4.2/5

Darran M. Business - 02/12/2019 Confirmed reviews ALL

The hotel itself was fine. very handy location. I pre-paid the full amount when I reserved my room. I then did online check in to speed up the process however was charged £50, which was supposed to have only been for authorisation. I tried to phone to query this, however after trying on numerous occasions no-one answered the phone. I then emailed to query the charge and was told I hadn't paid for the room and Mercure were looking to charge me the balance. After providing details of the payment, this was still questioned. Only when I provided a copy of my bank statement was it accepted that I had paid in full and the £50 shouldn't have been charged.

B&B

Customer review rating 4.2/5

Kd Couples - 02/12/2019 Confirmed reviews ALL

The hotel room was great but the breakfast, not so great.

dissapointing

Customer review rating 4.2/5

Sandra Couples - 02/12/2019 Confirmed reviews ALL

The room was very cold the heating wasn't working so I went down to reception and was told a maintenance man would come up, an hour later and still no one came we phoned again and complained and the manager came up with a heater and said he would send the maintenance man we are still waiting. We ate in the restaurant on the Saturday night, however everything we choice was not available.

Great location

Customer review rating 4.2/5

Caroline Friends - 01/12/2019 Confirmed reviews ALL

Met with a warm welcome, room very nice (lovely and warm). Great location.

Good stay as always

Customer review rating 4.2/5

Kirsty S. Couples - 01/12/2019 Confirmed reviews ALL

Always excellent service

Customer review rating 4.2/5

Jeff H. Friends - 01/12/2019 Confirmed reviews ALL

Friendly and he;pful staff abd a well equipped and well presented room.

Dear Jeffrey H., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

View from overseas.

Customer review rating 4.2/5

Robert A. Solo - 29/11/2019 Confirmed reviews ALL

From the time of my arrival until departure, I was attended to by very friendly and courteous staff. My room was perfectly comfortable, and attended to by cleaners in a most professional manner. I could not have wished for a more stress-free standard of accommodation. I would happily stay at the Mercure Brigstow on Welsh Back - indeed, in the same room - if the opportunity were to present itself in the future.

Dear Robert A., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

Very comfortable

Customer review rating 4.2/5

William S. Business - 29/11/2019 Confirmed reviews ALL

Good bed and excellent service

Dear William S., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

Great central area

Customer review rating 4.2/5

A., R. Couples - 28/11/2019 Confirmed reviews ALL

Lovely hotel right on the water. Large clean rooms. Good breakfast choice and lovely staff. Only downside is the rather "used" mattress that sank in the middle and very hard flat well used pillows. Note to self "take your own pillow". Other than that, would stay there again

Dear Bolton A., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

Great rooms, unattractive restaurant

Customer review rating 4.2/5

Nap Business - 28/11/2019 Confirmed reviews ALL

Nice room, staff, breakfast. Thought about dinner but menu was not inspiring, ambience of a (deserted, un-) trendy wine bar.

Dear Nicolas P., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

a very nice stay as usual.

Customer review rating 4.2/5

Tahvo Couples - 28/11/2019 Confirmed reviews ALL

Not the first time, certainly not the last. Great location, nice view, comfy rooms, everything smooth and easy.

Dear Veli T., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

Nice room breakfast was terrible

Customer review rating 4.2/5

Declan K. Business - 28/11/2019 Confirmed reviews ALL

Nice room, check in was good, charged £15 for breakfast would rather eat at the RSPCA, poor quality cold food.

Dear Declan K., Thank you for taking the time to tell us about your experience at the Mercure Bristol Brigstow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…
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