ibis Cardiff Hotel 3 stars

TripAdvisor rating 3.5/5 1,446 reviews
ibis Cardiff
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+ 11 Services
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Room 1

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Children's age

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Hotel extras

Our modern hotel is home to 102 double and twin guest bedrooms, each with spacious power showers, large work desks, free fibre Wi-Fi, and our much-loved Sweet Beds (which earn regular five-star reviews of their own).

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • CARDIFF AIRPORTPaying
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis Cardiff

Churchill way
CF10 2HA
cardiff
united kingdom

Tel: +442920649250

Fax: (+44)1462/650528

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF AIRPORT At 32.19km / 20 miles - Shuttle paying

  • By train

    CARDIFF CENTRAL At 0.8km / 0.5 miles

GPS :51.479686, -3.170738

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Twin room with 2 beds

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FOGG'S

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cardiff

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,882 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,446 reviews

Average

Customer review rating 4.3/5

Jasmine Friends - 30/11/2019 Confirmed reviews ALL

Surprised at the size of the room and basic amenities

Dear MITCHELL F., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Leisure stay

Customer review rating 4.3/5

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

Friendly welcome, clean room, helpful staff, good breakfast.

Dear P T K F., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Lovely and welcoming

Customer review rating 4.3/5

Wayne Couples - 30/11/2019 Confirmed reviews ALL

Lovely and welcoming, staff very friendly and helpful, everything nice and clean and well kept, very happy and would definatley recommend

Dear WAYNE D., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Excellent except for

Customer review rating 4.3/5

Margaret C. Couples - 29/11/2019 Confirmed reviews ALL

We had a lovely warm immediate welcome as we walked through the door and the room was everything we needed. We were visiting the Arena and it was literally across the road, we enjoyed a few drinks in the bar after the show before retiring, conversation with the friendly Bar Tender was good. Beds lovely and comfortable and clean throughout. We opened the window as we normally do and after a while became aware of a constant drip which was quite heavy coming from the roof above and landing just outside our window - we closed the window but it was there in the background. Otherwise well done IBIS a perfect stay

Dear MARGARET C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and we will certainly look into this issue of dripping rain water in the vicinity of your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Fine

Customer review rating 4.3/5

Anonymous Solo - 29/11/2019 Confirmed reviews ALL

friendly staff

Dear SUSAN K., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good

Customer review rating 4.3/5

Alastair S. Friends - 28/11/2019 Confirmed reviews ALL

Good marred by lack of wine glasses and Sauvignon Blanc on Sunday evening

Dear ALASTAIR s., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Smelly, loud and dissapointing

Customer review rating 4.3/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

The room was really smelly and the carpet felt dirty even with socks on, the kettle didn't work and the shower was cold

Dear SEAN B., I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02…50. Kind regards Marc Lock

Basic and smelly

Customer review rating 4.3/5

Amanda S. Families - 26/11/2019 Confirmed reviews ALL

The room was a bit depressing and tired. The bathroom smelt of urine. It was really loud and full of drunk people.... My teenager kept asking if people were going to come in all night. She was a little scared.

Dear AMANDA S., I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02…50. Kind regards Marc Lock

Not a very nice hotel room

Customer review rating 4.3/5

Ts Couples - 25/11/2019 Confirmed reviews ALL

The hotel room was musty, dark, drab, felt dirty, not what you expect for £130 per night. The staff and reception and bar were very nice but the rooms themselves felt like a bedroom in a multi story car park. The walls are sprayed concrete painted white. The bathroom was a plastic shell to be hoses down when guests are finished, there were brown marks in the wall. The breakfast was ok, but it seemed the staff didn’t know how to plan and prepare for breakfast with it taking 15min for a tray of food to arrive such as bacon, then 15min for the sausages etc so you couldn’t have an actual meal.

Dear SOMMONS T., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our breakfast team and they are taking your feedback very seriously. I will also forward on your feedback regarding the standard of the rooms to our development team who i know will be take on board your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

A pleasant stay

Customer review rating 4.3/5

David O. Couples - 25/11/2019 Confirmed reviews ALL

A nice hotel in a good location .

Dear DAVID O., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Hotel is in need of an upgrade, quiet room though

Customer review rating 4.3/5

H Friends - 25/11/2019 Confirmed reviews ALL

For £129.99 was expecting something a lot better. We always use Accor and picked the Ibis in Cardiff Filipe it’s great location. It’s still the very old style Ibis. Was given a disabled room for some reason, which had a horrible sliding door to the bathroom, well and truly outdated. Room was quiet and bed was comfy.

Very good,staff very helpful and pleasant.

Customer review rating 4.3/5

Keith L. Couples - 25/11/2019 Confirmed reviews ALL

Excellent.

Dear KEITH L., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Convenient, comfortable, clean

Customer review rating 4.3/5

Guddi Solo - 24/11/2019 Confirmed reviews ALL

My third stay at Ibis Cardiff this year. Happy with service as always. Issues with my swipe card not working but staff sorted it out quickly. I pay the 2 pound charge for the hotel to hold my luggage, however, other hotels I have stayed at do not charge. This is the only recommendation I would make.

Dear GURDEEP B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Miss

Customer review rating 4.3/5

Jo Families - 23/11/2019 Confirmed reviews ALL

Stayed midweek with my daughter - before she goes travelling. Staff were great, friendly and helpful. The room was as expected for the price. The bathroom was clean but the bedroom section wasn’t, dusty and not hoovered adequately around the edges....and in the beds. The heating was poor and noisy, the duvets were inadequate, the pillows were hard and the bed a very small single and uncomfortable. The cooked breakfast was bad, sausages and bacon were terrible...but the buffet selection was great.

Dear JO R., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Satisfied overall

Customer review rating 4.3/5

Steve Couples - 23/11/2019 Confirmed reviews ALL

Staff were helpful, room was clean. Major negative was no hot water for a shower in the morning.

Dear STEVE R., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the boiler problem which was back to normal service very quickly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Mrs

Customer review rating 4.3/5

Farahnaz M. Business - 20/11/2019 Confirmed reviews ALL

I have already sent a message to the customer service, I don’t know if you have seen it. I had a very bad experience with whom I think it was the manager of the hotel. When I came down for my breakfast on the morning of 19th November around 9.15 am, I asked this man if I could have my invoice. As I was talking to him another guest approached him and he totally dismissed me and started talking to this guest for quite a sometime. I then went to have my breakfast as it was pointless waiting for him. Even when he finished with this guest he never came to my table and explained why he did that or assuring me that he would print the invoice. I then approached him the second time after I had my breakfast. He again dismissed me and walked away as if he was doing this on purpose. I then told him that what he did was rude and he should not walk away when I talk to him. He then told me that I was rude which I thought it was very unprofessional. I then asked him again for my invoice; he then said he couldn’t print it out but he can email it to me. I asked him to email it to me. He then typed something on his computer and said it’s done. I have checked my email every day but no sign of this email and my invoice. I think he again did this to annoy me. He was tall and was wearing a black suit. I feel he should be penalised for his bad and unprofessional behaviour. Please let me know re feed back regarding this staff number. I normally stay at ibis in Cardiff when I’m in Cardiff. Now I feel I don’t wish to stay there anymore. Your feed back would be much appreciated and I hope you will talk to this member of staff and let me know the outcome.

staff where very helpfull

Customer review rating 4.3/5

Roystonjones Couples - 19/11/2019 Confirmed reviews ALL

the room was clean bathroom pod very good breakfast excellent

Dear ROYSTON J., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

mr anthony p.

Customer review rating 4.3/5

Mr A. P. Solo - 16/11/2019 Confirmed reviews ALL

o.k. during visit neither manager was available to talk to me. 1 have still not received email confirming renewal of business card and payment made at reception. staff at hotel kacked knowledge of how to do this at hotel but one receptionist did sort this out

Mrs Patricia w.

Customer review rating 4.3/5

Patricia W. Couples - 15/11/2019 Confirmed reviews ALL

I have been 5 times now.Very clean, staff are friendly and very helpfull,Room was fine, Breakfastwas fine selection of food,

Dear PATRICIA w., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good, but could have been so much more with better communication.

Customer review rating 4.3/5

Mr A. E. Couples - 14/11/2019 Confirmed reviews ALL

Location excellent, room clean and tidy with very comfortable bed. Breakfast was good. Cost of room seemed reasonable when booking on line (not so good after car parking costs included) however car parking details were very poorly communicated online and caused us major issues on arrival, I will explain, when I booked online it stated car parking available, so on arrival I tried to find onsite parking, I found staff parking next to hotel but no customer parking, as traffic was very busy this search was not a pleasant experience. After a couple of circuit around the block I decide to park in the NCP opposite, cost £24 for 24 hours +25% on our room cost! When booking in I queried parking with receptionist and was told parking was at the NCP opposite, however she could give me a discount code to reduce parking costs as long as I had not already paid!! I explained that no info on parking was given on IBIS website and as all info in car park stated you must pay on arrival I had obviously done so. She advised that as I had already paid there was nothing that could be done. The only other issue was a safety one, a warning message should be put in bathroom warning of danger of flushing toilet whilst shower is in use, I was showering and water turned from hot to scolding instantaneously, luckily I reacted quickly to avoid injury but anyone with slower reactions, I’ve, children or elderly could have been badly burned.

Dear E. A., Thank you for taking the time to tell us about your stay at the Ibis Cardiff Centre, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would very much like to learn more details surrounding the difficulties you experienced, and graciously request you contact me directly at ma… or by telephone, 02…50 at your earliest convenience with further details. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Cardiff Centre and provide you with a genuine hassle-free experience. Yours sincerely, Marc Lock General Manager Ibis Cardiff Centre
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