Information message

ibis Cardiff Hotel 3 stars

Customer review rating 4.3/5 4,276 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
ibis Cardiff
See on a map
+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

Hotel location

ibis Cardiff

Churchill way
CF10 2HA cardiff
united kingdom

Tel: +442920649250

Fax: (+44)1462/650528

Check-in from 15h00

Check out up to 12h00

  • By plane

    CARDIFF AIRPORT At 32.19km / 20 miles - Shuttle paying

  • By train

    CARDIFF CENTRAL At 0.8km / 0.5 miles

GPS :51.479686, -3.170738

Hotel services

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Bar
Catering services
  • One Restaurant
  • No Bar
Hotel Services And Equipments
  • Hotel informations
    • 102 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 50 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • 100% Non Smoking Property
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • CWL Additional charge
    • CARDIFF AIRPORT Additional charge
  • Public Paying
    • Near the property

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Cardiff

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,276 reviews

TripAdvisor Rating 3.5/5

1,483 reviews

Good location

Customer review rating 4.5/5

Anonymous Solo - 16/10/2021 Confirmed reviews ALL

Receptionist was friendly when I checked in.

Dear YUTO Y., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 4.5/5

Helen Couples - 16/10/2021 Confirmed reviews ALL

Everything was great, check in was easy, room was a good size, clean, and comfy. Location is good for the centre of Cardiff. Given we booked last minute the price was reasonable too. Will definitely be back.

Dear HELEN P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

good stay

Customer review rating 4.5/5

Chris M. Solo - 15/10/2021 Confirmed reviews ALL

Very pleasant stay, staff very friendly

Dear CHRIS M., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Lovely staff

Customer review rating 5.0/5

G. Friends - 15/10/2021 Confirmed reviews ALL

Very friendly staff, Nice facilities too!

Dear BRACE G., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Excellent location

Customer review rating 5.0/5

Gassamaa Solo - 13/10/2021 Confirmed reviews ALL

Staffs were friendly and breakfast was really good.

Dear MAMADOU G., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 3.5/5

Juliana C. Friends - 13/10/2021 Confirmed reviews ALL

Room was ok and spaceous however, it was completely freezing all the time as I couldn’t seem to get the heat to work

Dear JULIANA c., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Great location in the city centre - but not if you're a motorist!

Customer review rating 4.5/5

Ted Couples - 11/10/2021 Confirmed reviews ALL

Superb location for the centre of the city. Prompt, polite, warm check-in by professional courteous staff. Room was spotlessly clean, tidy and functional. Shower "Pod"-style bathroom was again clean and useable. Functioning Air-con, tea/coffee-making kit and a hair-dyer provided already in the room, keeps it out of the "Budget economy" classification. Breakfast was pretty good in the range, quality and options, and the machine-made coffees (cappuccino for me) being very good indeed. Hotel niggles? The shelf for the shower toiletries is so small that they kept falling off when using the shower. Now, Cardiff Super niggle? The difficulty the City Council has introduced with its never-ending roadworks, layout changes, reroutes and classification changes (no cars - just buses, taxis, bicycles) etc. After travelling over 200 miles from Cambridge to Cardiff in less than 4 hours (with convenience stops), to get within 300 meters of the hotel but be prohibited from following the updated (less than a week ago) Satnav's instructions (and logical route if you've read a map), and then spend over 20 minutes driving trying to find a route to the hotel to check in and drop bags, spoilt the whole journey. Two taxi drivers used that evening stated it was now the worst they had known it in many years, with the penalties PCN-type fines for contraventions topping it all, and that must put many visitors off coming back. For me, an experienced driver of many years (35+) I found that driving safely in the city centre early-evening without unreasonably inconveniencing other road users, in the dark, with the plethora of roadwork-type signs at ground level and standard signs at height - obscured through poor positioning and/or by large vehicles like the buses; bollards; varying barriers; road markings often not visible due to the cars driving on the road, was nigh-on impossible. All I can add is - "Well Done Cardiff City Council - you've made it harder to drive in your resident's City than London, Edinburgh, Birmingham, Manchester or even Paris, Rome or Madrid. I know - I drive my car to and in them successfully"!

Dear TED D., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Basic but fine

Customer review rating 3.0/5

Sophie Couples - 11/10/2021 Confirmed reviews ALL

Stayed for 2 nights, hotel facilities basic but acceptable for what we needed. Key cards kept failing so kept having to go to reception for a replacement despite not putting them by phones etc which was frustrating and overheard this happening to many people at reception. Staff very friendly and approachable. Room decor a little dated and bathroom sink didn’t drain very well. Could do with a little modernisation. Room faced the road but didn’t hear anything during the night and slept quite well. The bed was pretty comfy. The floor was very quite and I was not disturbed by anyone during the night coming in etc. Security guard on the door at night made me feel safe. Overall not a bad experience but hotel needs to be updated in line with others in the city. Probably wouldn’t rush back to stay again if others are a similar price. Didn’t have breakfast so unable to comment.

Dear SOPHIE J., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback about our team, and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 4.5/5

Nicky P. Friends - 10/10/2021 Confirmed reviews ALL

Clean, comfortable and well situated.

Dear NICHOLA P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good location

Customer review rating 2.5/5

Elizabeth Couples - 09/10/2021 Confirmed reviews ALL

Location was excellent however parking cost £43 for 2 nights as there is no parking at the hotel,the room was noisy and bar was closed.

Dear ELIZABETH H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located hotel

Customer review rating 3.5/5

Dean Couples - 07/10/2021 Confirmed reviews ALL

Overall stay was comfortable. Had issue with key card twice, but friendly and helpfull staff sorted this out immediately. Rooms are very basic, what you might expect for the price. Overall stay was ok for a single night.

Dear DEAN R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Relaxing Stay

Customer review rating 4.5/5

Tim Solo - 05/10/2021 Confirmed reviews ALL

As always, excellent staff and a very convenient location. The only negative was that there was quite a lot of noise from other guest rooms on the Saturday evening/night

Dear SIMON TIMOTHY S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Convenient positon

Customer review rating 4.5/5

Lynda R. Couples - 05/10/2021 Confirmed reviews ALL

I had room 107, hardly any noise from outside, quiet air-con, would like to have that side again. As I couldn't leave rucksack it had to be carried around Cardiff, so I didn't go to many shops, that was the only downside, good job I didn't have a suitcase. Staff were polite and helpful. Great that you provided Nescafé coffee in the room. So overall it was a great stay but would be great if luggage could be left as bus transport wasn't leaving Cardiff till 4.45pm.

Dear LYNDA R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Felt like Alcatraz

Customer review rating 1.5/5

Steve Friends - 04/10/2021 Confirmed reviews ALL

Booked a twin room and was surprised to have barely a 2 inch gap between the beds - might as well have been a double. Still, not the worst thing about the room as the carpet was dirty and worn out and the size and old style decor made it feel like I was staying in a cell at Alcatraz. On top of that the room keys never worked and we had to go to reception every time to get in.

Dear STEVEN S., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Disappointing

Customer review rating 2.5/5

Darran M. Couples - 04/10/2021 Confirmed reviews ALL

Firstly the staff we’re so friendly and accommodating. The room was very Tried the carpet was shocking so many unsightly stains the chair was chipped and fit for the skip in short there was nothing about the room that was welcoming.

Dear DARRAN M., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Ideally centrally located

Customer review rating 4.5/5

Lee H. Couples - 02/10/2021 Confirmed reviews ALL

Very helpful and friendly staff.

Dear LEE H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Cardiff Centre

TripAdvisor rating 4.0/5

Sam S 21/09/2021 TripAdvisor review

Hotel near to the cenre of Cardiff. Easy walks to Queen Street and Central stations and to the shopping area and pubs and castle. Very close to the motorpoint arena for concerts and the principality stadium

Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff. I look forward to welcoming you back again soon. Kind Regards Marc Lock

Disappointed Stay

TripAdvisor rating 2.0/5

Claire S 18/09/2021 TripAdvisor review

Room not cleaned and not replenished, had to ask for clean cups, tea & coffee. Key card didn't work on several occasions, having to go back downstairs to get it re set. Not told when booked that bar and restaurant would be closed. Last morning a leak from the veimh from the room above, just missing bags we had near by. Left quite a puddle. Location was good, but room really needs updating, comfier bed and new carpet.

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

Offhand management and dirty rooms

TripAdvisor rating 1.0/5

jeremydavies2799 12/09/2021 TripAdvisor review

Very offhand manager on check in informing us that restaurant was shut so no breakfast. Room was dirty , carpets looked like they hadn’t been cleaned in years and curtains just fell apart when trying to close them

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

Unable to get into our room with all our things in at 10pm

TripAdvisor rating 1.0/5

j0rdanj13 02/12/2020 TripAdvisor review

Would award 0 stars if I could. Was locked out of our room when we arrived back at hotel at 10pm after food and drinks. We was then placed in another room with none of our stuff to sleep. After sleeping in another room we then got into our own room at 7am. I tried to complain at reception when leaving and she told me she would investigate and email me however I haven’t had any explanation and no apology.

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cardiff