ibis Cardiff Hotel 3 stars

Room was ok and spaceous however, it was completely freezing all the time as I couldn’t seem to get the heat to work

Superb location for the centre of the city. Prompt, polite, warm check-in by professional courteous staff. Room was spotlessly clean, tidy and functional. Shower "Pod"-style bathroom was again clean and useable. Functioning Air-con, tea/coffee-making kit and a hair-dyer provided already in the room, keeps it out of the "Budget economy" classification. Breakfast was pretty good in the range, quality and options, and the machine-made coffees (cappuccino for me) being very good indeed. Hotel niggles? The shelf for the shower toiletries is so small that they kept falling off when using the shower. Now, Cardiff Super niggle? The difficulty the City Council has introduced with its never-ending roadworks, layout changes, reroutes and classification changes (no cars - just buses, taxis, bicycles) etc. After travelling over 200 miles from Cambridge to Cardiff in less than 4 hours (with convenience stops), to get within 300 meters of the hotel but be prohibited from following the updated (less than a week ago) Satnav's instructions (and logical route if you've read a map), and then spend over 20 minutes driving trying to find a route to the hotel to check in and drop bags, spoilt the whole journey. Two taxi drivers used that evening stated it was now the worst they had known it in many years, with the penalties PCN-type fines for contraventions topping it all, and that must put many visitors off coming back. For me, an experienced driver of many years (35+) I found that driving safely in the city centre early-evening without unreasonably inconveniencing other road users, in the dark, with the plethora of roadwork-type signs at ground level and standard signs at height - obscured through poor positioning and/or by large vehicles like the buses; bollards; varying barriers; road markings often not visible due to the cars driving on the road, was nigh-on impossible. All I can add is - "Well Done Cardiff City Council - you've made it harder to drive in your resident's City than London, Edinburgh, Birmingham, Manchester or even Paris, Rome or Madrid. I know - I drive my car to and in them successfully"!

Stayed for 2 nights, hotel facilities basic but acceptable for what we needed. Key cards kept failing so kept having to go to reception for a replacement despite not putting them by phones etc which was frustrating and overheard this happening to many people at reception. Staff very friendly and approachable. Room decor a little dated and bathroom sink didn’t drain very well. Could do with a little modernisation. Room faced the road but didn’t hear anything during the night and slept quite well. The bed was pretty comfy. The floor was very quite and I was not disturbed by anyone during the night coming in etc. Security guard on the door at night made me feel safe. Overall not a bad experience but hotel needs to be updated in line with others in the city. Probably wouldn’t rush back to stay again if others are a similar price. Didn’t have breakfast so unable to comment.

Clean, comfortable and well situated.

Location was excellent however parking cost £43 for 2 nights as there is no parking at the hotel,the room was noisy and bar was closed.

Overall stay was comfortable. Had issue with key card twice, but friendly and helpfull staff sorted this out immediately. Rooms are very basic, what you might expect for the price. Overall stay was ok for a single night.

As always, excellent staff and a very convenient location. The only negative was that there was quite a lot of noise from other guest rooms on the Saturday evening/night

I had room 107, hardly any noise from outside, quiet air-con, would like to have that side again. As I couldn't leave rucksack it had to be carried around Cardiff, so I didn't go to many shops, that was the only downside, good job I didn't have a suitcase. Staff were polite and helpful. Great that you provided Nescafé coffee in the room. So overall it was a great stay but would be great if luggage could be left as bus transport wasn't leaving Cardiff till 4.45pm.

Booked a twin room and was surprised to have barely a 2 inch gap between the beds - might as well have been a double. Still, not the worst thing about the room as the carpet was dirty and worn out and the size and old style decor made it feel like I was staying in a cell at Alcatraz. On top of that the room keys never worked and we had to go to reception every time to get in.

Firstly the staff we’re so friendly and accommodating. The room was very Tried the carpet was shocking so many unsightly stains the chair was chipped and fit for the skip in short there was nothing about the room that was welcoming.

Very helpful and friendly staff.

Hotel near to the cenre of Cardiff. Easy walks to Queen Street and Central stations and to the shopping area and pubs and castle. Very close to the motorpoint arena for concerts and the principality stadium

Room not cleaned and not replenished, had to ask for clean cups, tea & coffee. Key card didn't work on several occasions, having to go back downstairs to get it re set. Not told when booked that bar and restaurant would be closed. Last morning a leak from the veimh from the room above, just missing bags we had near by. Left quite a puddle. Location was good, but room really needs updating, comfier bed and new carpet.

Very offhand manager on check in informing us that restaurant was shut so no breakfast. Room was dirty , carpets looked like they hadn’t been cleaned in years and curtains just fell apart when trying to close them

Would award 0 stars if I could. Was locked out of our room when we arrived back at hotel at 10pm after food and drinks. We was then placed in another room with none of our stuff to sleep. After sleeping in another room we then got into our own room at 7am. I tried to complain at reception when leaving and she told me she would investigate and email me however I haven’t had any explanation and no apology.