ibis Cardiff Hotel 3 stars

Good marred by lack of wine glasses and Sauvignon Blanc on Sunday evening

The room was really smelly and the carpet felt dirty even with socks on, the kettle didn't work and the shower was cold

The room was a bit depressing and tired. The bathroom smelt of urine. It was really loud and full of drunk people.... My teenager kept asking if people were going to come in all night. She was a little scared.

The hotel room was musty, dark, drab, felt dirty, not what you expect for £130 per night. The staff and reception and bar were very nice but the rooms themselves felt like a bedroom in a multi story car park. The walls are sprayed concrete painted white. The bathroom was a plastic shell to be hoses down when guests are finished, there were brown marks in the wall. The breakfast was ok, but it seemed the staff didn’t know how to plan and prepare for breakfast with it taking 15min for a tray of food to arrive such as bacon, then 15min for the sausages etc so you couldn’t have an actual meal.

A nice hotel in a good location .

For £129.99 was expecting something a lot better. We always use Accor and picked the Ibis in Cardiff Filipe it’s great location. It’s still the very old style Ibis. Was given a disabled room for some reason, which had a horrible sliding door to the bathroom, well and truly outdated. Room was quiet and bed was comfy.

Excellent.

My third stay at Ibis Cardiff this year. Happy with service as always. Issues with my swipe card not working but staff sorted it out quickly. I pay the 2 pound charge for the hotel to hold my luggage, however, other hotels I have stayed at do not charge. This is the only recommendation I would make.

Stayed midweek with my daughter - before she goes travelling. Staff were great, friendly and helpful. The room was as expected for the price. The bathroom was clean but the bedroom section wasn’t, dusty and not hoovered adequately around the edges....and in the beds. The heating was poor and noisy, the duvets were inadequate, the pillows were hard and the bed a very small single and uncomfortable. The cooked breakfast was bad, sausages and bacon were terrible...but the buffet selection was great.

Staff were helpful, room was clean. Major negative was no hot water for a shower in the morning.

I have already sent a message to the customer service, I don’t know if you have seen it. I had a very bad experience with whom I think it was the manager of the hotel. When I came down for my breakfast on the morning of 19th November around 9.15 am, I asked this man if I could have my invoice. As I was talking to him another guest approached him and he totally dismissed me and started talking to this guest for quite a sometime. I then went to have my breakfast as it was pointless waiting for him. Even when he finished with this guest he never came to my table and explained why he did that or assuring me that he would print the invoice. I then approached him the second time after I had my breakfast. He again dismissed me and walked away as if he was doing this on purpose. I then told him that what he did was rude and he should not walk away when I talk to him. He then told me that I was rude which I thought it was very unprofessional. I then asked him again for my invoice; he then said he couldn’t print it out but he can email it to me. I asked him to email it to me. He then typed something on his computer and said it’s done. I have checked my email every day but no sign of this email and my invoice. I think he again did this to annoy me. He was tall and was wearing a black suit. I feel he should be penalised for his bad and unprofessional behaviour. Please let me know re feed back regarding this staff number. I normally stay at ibis in Cardiff when I’m in Cardiff. Now I feel I don’t wish to stay there anymore. Your feed back would be much appreciated and I hope you will talk to this member of staff and let me know the outcome.

the room was clean bathroom pod very good breakfast excellent

o.k. during visit neither manager was available to talk to me. 1 have still not received email confirming renewal of business card and payment made at reception. staff at hotel kacked knowledge of how to do this at hotel but one receptionist did sort this out

I have been 5 times now.Very clean, staff are friendly and very helpfull,Room was fine, Breakfastwas fine selection of food,

Location excellent, room clean and tidy with very comfortable bed. Breakfast was good. Cost of room seemed reasonable when booking on line (not so good after car parking costs included) however car parking details were very poorly communicated online and caused us major issues on arrival, I will explain, when I booked online it stated car parking available, so on arrival I tried to find onsite parking, I found staff parking next to hotel but no customer parking, as traffic was very busy this search was not a pleasant experience. After a couple of circuit around the block I decide to park in the NCP opposite, cost £24 for 24 hours +25% on our room cost! When booking in I queried parking with receptionist and was told parking was at the NCP opposite, however she could give me a discount code to reduce parking costs as long as I had not already paid!! I explained that no info on parking was given on IBIS website and as all info in car park stated you must pay on arrival I had obviously done so. She advised that as I had already paid there was nothing that could be done. The only other issue was a safety one, a warning message should be put in bathroom warning of danger of flushing toilet whilst shower is in use, I was showering and water turned from hot to scolding instantaneously, luckily I reacted quickly to avoid injury but anyone with slower reactions, I’ve, children or elderly could have been badly burned.