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ibis Cardiff Hotel 3 stars

Customer review rating 4.3/5 4,122 reviews

ALLSAFE approved hotel

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Room 1

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ibis Cardiff
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+ 11 Services

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • CARDIFF AIRPORTPaying
  • LATE CHECK-OUT UP TO 5PMPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Information message

Hotel location

ibis Cardiff

Churchill way
CF10 2HA cardiff
united kingdom

Tel: +442920649250

Fax: (+44)1462/650528

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF AIRPORT At 32.19km / 20 miles - Shuttle paying

  • By train

    CARDIFF CENTRAL At 0.8km / 0.5 miles

GPS :51.479686, -3.170738

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bedNon contractual photo

  • Max. number of persons: 2
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Twin room with 2 bedsNon contractual photo

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Accessible Room with 1 double bedNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cardiff

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,122 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,469 reviews

Lovely staff, enjoyed my stay

Customer review rating 5.0/5

Anonymous Business - 27/12/2020 Confirmed reviews ALL

During lockdown they where the only hotel that would allow me to book sue to travelling for work made me feel very welcome

Dear R H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 5.0/5

Anonymous Business - 03/12/2020 Confirmed reviews ALL

Very good and clean hotel

Dear N K., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Unable to get into our room with all our things in at 10pm

TripAdvisor rating 1.0/5

j0rdanj13 02/12/2020 TripAdvisor review

Would award 0 stars if I could. Was locked out of our room when we arrived back at hotel at 10pm after food and drinks. We was then placed in another room with none of our stuff to sleep. After sleeping in another room we then got into our own room at 7am. I tried to complain at reception when leaving and she told me she would investigate and email me however I haven’t had any explanation and no apology.

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

Well located

Customer review rating 2.5/5

Katie Couples - 30/11/2020 Confirmed reviews ALL

Lovely location, kept on a lower floor due to the lift not working. Room was as pictured, however, floor didn’t look like it had been hoovered and black hairs all over the bathroom even though my partner and I are blonde

Dear Katie/molly G., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Fun Stay with great staff!

Customer review rating 5.0/5

Kc G. Business - 30/11/2020 Confirmed reviews ALL

The manager Michaela is very accommodating, we decided to stay another night unexpectedly with our other friends, and they were able to find find a way to keep us in our same rooms even on a nite of a big Wales vs England rugby match sat nite. Def our only hotel to use in Cardiff central- right in the gaybourhood too!

Dear ALEX J., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Minimal services provided.

Customer review rating 3.0/5

Simon C. Families - 30/11/2020 Confirmed reviews ALL

receptionist was helpful and professional, but one small towel each, one pillow each, and NO ROOM CLEANING.

Dear NIGEL P., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Good location and great value for money

Customer review rating 5.0/5

Megan C. Couples - 29/11/2020 Confirmed reviews ALL

We stayed here for the night myself and my partner and our friends who are also a couple. We paid next to nothing for the room. The room was very clean and well presented. Couldn’t ask for much more due to how cheap the room was. Would stay again and recommend to anyone.

Dear MEGAN C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located

Customer review rating 4.0/5

Emily Couples - 29/11/2020 Confirmed reviews ALL

Very central location very good price would stay again

Dear EMILY A., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Bad experience

Customer review rating 0.5/5

Ryan B. Couples - 24/11/2020 Confirmed reviews ALL

I was disgusted by the attitude of a member of you staff at 12 noon on the 23rd of November. The tall gentleman man on the front desk was very rude and made me feel uncomfortable. The lift hotel was out of order for the entirety of my stay and that member made be walk up three flights of stairs to get my Covid mask, Which I had apologised for forgetting. All I needed to do was pay £10 On contactless to extend my checkout time. It very unlikely I will be coming back to this hotel, sorry

Good location, but the most basic IBIS I've stayed in

Customer review rating 3.5/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

The hotel is located right in the city centre, great for Christmas shopping. The staff were friendly and helpful, check in was quick. The room is the most basic IBIS I've ever stayed, and I've stayed in lots across Europe. The floor didn't appear to have been cleaned, but the rest of the room was clean. There was no remote to be able to turn on the TV, but one was delivered from reception quickly. There was a kettle, but no cups, tea or coffee. The bar area was understandably restricted due to Covid, but only spirits could be purchased for your hotel room (no draught beers or any wine). Cheap to stay, comfy bed (only one pillow each), and decent shower, but certainly not plush. We did request a ground floor room which was granted, so grateful. I would stay here again, but wouldn't want to pay any more than the £39.90 we paid for one night.

Dear SIMON T., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Perfect location but no parking

Customer review rating 3.5/5

M A. K. Couples - 22/11/2020 Confirmed reviews ALL

Location is great right infront of st davids and the high street . Clean and comfortable. No outdoor noise however the people upstairs were really loud throughout the night walking with their heels. Toilet door was hard and loud so every time one person went the other would wake up. Website says parking but there’s no parking and you’ve gotta pay to park in one of the many paid parking spots in the city .

Dear MOHAMMED K., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Ideally located for my needs

Customer review rating 4.5/5

Keith R. Solo - 17/11/2020 Confirmed reviews ALL

Staff were friendly and helpful. Room was clean and tidy

Dear KEITH R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located

Customer review rating 4.0/5

Han Families - 23/10/2020 Confirmed reviews ALL

Well located, clean and welcoming. However the room had a weird odour also the TV is old and the remote didn't work.

Dear HANAN A., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 4.5/5

Would L. T. R. A. Solo - 22/10/2020 Confirmed reviews ALL

The only Hotel I did not have to use Descaler to remove limescale from Kettle. Well behaved members of Staff- hope they stay that way.

Dear PURITY P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Staff not very friendly

Customer review rating 2.0/5

George Business - 18/10/2020 Confirmed reviews ALL

One of the staff members was very sarcastic and not very friendly towards me

Dear GEORGE L., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Safe stay and very comfortable

Customer review rating 5.0/5

Terry P. Couples - 05/10/2020 Confirmed reviews ALL

Lovely clean and safe hotel staff out of this world very professional

Dear TERRY P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located,

Customer review rating 3.5/5

Siobhan Business - 03/10/2020 Confirmed reviews ALL

Covid restrictions limited ability to relax

Dear SIOBHAN R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Yes well located , good stay

Customer review rating 5.0/5

K. M. Families - 02/10/2020 Confirmed reviews ALL

Very relaxing

Dear m. K., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 4.5/5

Anonymous Couples - 30/09/2020 Confirmed reviews ALL

Lovely friendly staff, clean room. Very accessible to the city.

Dear AMANDA B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Ideal for Cardiff City Centre

Customer review rating 4.0/5

Dafydd W. Families - 28/09/2020 Confirmed reviews ALL

We were welcomed really well. The hotel is well signed for the Covid control measures. Plenty of sanitiser available. All the staff we met were helpful and pleasant.

Dear DAFYDD W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

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