ibis Cardiff Hotel 3 stars

Very good with very helpful staff.

Walking distance from the station and near Cardiff centre. Comfortable bed. Unfortunately we had a disturbed night on Friday 25th June with inconsiderate noisy guests above us and in the next room until 3.00 am! Perhaps we should have phoned reception. We didn’t fancy going in the corridor, where a lot of their loud discussions and arguments were going on.

Very easy and staff welcoming

Hideous first night as other guests screaming and shouting in corridor for hours until another guests when out and shouted at them to shut up. Feel it shouldn't of got that bad and reception or police should me chucked them out a lot sooner.

Really lovely hotel in a great location! I felt really safe with covid measures and the staff were really efficient and helpful

I wouldn't expect such fraud from such reputed brand IBIS. Firstly the room shown in the picture on website was entirely different. I am being cheated by providing a worst room ever. We didn't get even water in our room. Towels were smelling like poop. No Toiletries were given to use. Toilet roll was of worst quality. AC was not working in this High temperature summer. I want full refund of my money. I will not recommend this hotel to anyone Rather I would not recommend IBIS Hotels to anyone . Regards, A. 07…

The staff were very lovely and polite. The room was good, with a comfy bed and lots of TV channels. The bathroom was good with a nice hot shower and provided soap, although there was no hand soap. Overall a very lovely experience.

Thought it was very overpriced and the rooms were a bit shabby and dated

Enjoyed our stay considering the restrictions in place it was run well. The staff were very helpful. The only think I would suggest is on the Saturday morning breakfast was a bit hectic no ones fault just busy but you needed another member of staff to clear tables, I dont see why one of the two cleaners that morning could not have helped out for 30 minutes

Would award 0 stars if I could. Was locked out of our room when we arrived back at hotel at 10pm after food and drinks. We was then placed in another room with none of our stuff to sleep. After sleeping in another room we then got into our own room at 7am. I tried to complain at reception when leaving and she told me she would investigate and email me however I haven’t had any explanation and no apology.

Before my stay I contacted Ibis regarding my unease at travelling and they agreed to defer my visit until next year rather than refund. I have since not had email confirmation, and worse, they keep sending me emails saying how they are looking forward to seeing me, that I can check in on line, and not they hope I enjoyed my stay. Obviously they do not care enough to realise I have not been, nor confirm deferred booking. Just kept my money.

We were not able to stay as we were and still are unable to leave Australia. So far after numerous emails we have not been given a refund, even though the Accor website states we are entitled to one. So I would have to say the service is non existent and I would not rate them very well at all

A hotel in a great location. Nice rooms, clean and tidy. Flat screen t.v. in room and tea/coffee making facilities available in rooms. Friendly and helpful staff. Wi-fi available in hotel and restaurant service

My stay was terrible. There was a badly cleaned pile of sick in the corner with stains on the wall and still sick on the carpet, the room did not feel clean. The room next door were plating music loudly until late. The curtains did not close and the street light was right outside the window shining in through the gap. All in all a terrible nights stay. I will not be staying with IBIS again. I have made a complaint about the sick stained floor but am yet to hear back.

The accommodation was simply fine.Great staff,tidy place, very quiet although very central.The room was simply fine and the shower was superb - very large - hard to find. Had all the basic amenities required.Thanks :) Will be back again for sure..