Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 2,236 reviews

Mercure Hotel Wiesbaden City - Image 1
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Description

Hotel extras

  • Wellness area with pool, sauna and fitness room (no extra charge)

  • Hotel with a welcoming atmosphere in the centre of Wiesbaden

  • Urban chic lobby with bar and a restaurant featuring local cuisine

  • 235 comfortable rooms, with connecting doors available on request

  • 6 state-of-the-art, flexible meeting facilities and parking garage

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Modern, elegant and cosmopolitan, our restaurant features a carefully curated menu. Enjoy international cuisine in a relaxed atmosphere alongside authentic Hessian specialties and fine Rheingau wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,236 reviews

TripAdvisor Rating  3.9/5  768 reviews

Customer review rating 5.0/5

Malika M. Families - Confirmed reviews ALL

Everything was good! They let us check in 1 hour earlier.

Dear Ms. M., Thank you for your positive feedback. We are pleased to hear that you had a pleasant experience during your stay and that we could accommodate your early check-in request. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 2.5/5

Larry S. Business - Confirmed reviews ALL

The room assigned had a sewer smell. On Wednesday 21 Jan, we asked the evening staff to have the room sprayed to cover the smell. There was no offer to change rooms.

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay. I regret that your room did not meet your expectations due to the odor issue and the lack of an alternative room option. Your comments are valuable, and we will take them into consideration for future improvements. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 3.0/5

Marco F. Business - Confirmed reviews ALL

Chosen as usual when in Wiesbaden,due to central location, underground parking and inside restaurant, on top of being part of Accor. However, room old and refusal of daily cleaning (despite asking twice at the reception) and overall service not in line with my expectations of hospitality (umbrella rented at 2€), make me thing of evaluating different options in the future

Dear guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciate our central location and dining options. However, we regret that your room did not meet your expectations and that our cleaning policy did not align with your requests. We strive to provide exceptional service, and your comments regarding the umbrella rental and overall hospitality will be noted as we continue to improve our guest experience. Your insights are invaluable, and we hope you will consider us again in the future. Best regards, Mercure Hotel Wiesbaden City

Rooms need upgrading

TripAdvisor rating 2.0/5

Steve10322 TripAdvisor review

I think it’s an old Crowne Plaza, downstairs has been upgraded to a really high standard, the rooms however have not been touched in a long time, I had no desk/table or chairs so I couldn’t work in the room. The breakfast was fantastic as were most of the staff.

Dear Steve10322, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our breakfast and staff. However, we acknowledge your concerns about the room conditions and the lack of suitable furnishings for work. Your comments are valuable as they guide our ongoing efforts to enhance guest experiences. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 3.0/5

Joanna N. Business - Confirmed reviews ALL

Sleeping experience deteriorated since hotel now only provides single cover for single occupancy. Disappointing

Dear Joanna N., Thank you for your feedback regarding your recent stay. We understand your concerns about the bedding arrangements and appreciate your insights. Your comments are valuable as we continuously strive to enhance our guest experiences. Goodbye, Mercure Hotel Wiesbaden City

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Other web-users rate our hotel

  • 723 reviews 8.7/10 Location
  • 1,096 reviews 5.8/10 Room
  • 906 reviews 8.2/10 Service
  • 15 reviews 3.7/10 WiFi
  • 590 reviews 8.3/10 Breakfast
  • 468 reviews 6/10 Comfort
  • 438 reviews 5.5/10 Cleanliness
  • 179 reviews 3.7/10 Value

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