Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 2,441 reviews

Mercure Hotel Wiesbaden City - Image 1
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Description

Hotel extras

  • Wellness area with pool, sauna and fitness room (no extra charge)

  • Hotel with a welcoming atmosphere in the centre of Wiesbaden

  • Urban chic lobby with bar and a restaurant featuring local cuisine

  • 235 comfortable rooms, with connecting doors available on request

  • 6 state-of-the-art, flexible meeting facilities and parking garage

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Modern, elegant and cosmopolitan, our restaurant features a carefully curated menu. Enjoy international cuisine in a relaxed atmosphere alongside authentic Hessian specialties and fine Rheingau wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,441 reviews

Customer review rating 0.5/5

Rainer M. Business - Confirmed reviews ALL

Not recommendable. The bed was worn out and lack on maintenance was visible, especially in the bathroom with damaged walls and door. Only bright side was the breakfast.

Dear Rainer M., Thank you for your feedback. I regret to hear about the condition of your room and the maintenance issues you encountered. Your comments regarding the bed and bathroom have been noted. I am pleased to learn that you enjoyed the breakfast during your stay. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 2.0/5

Florian G. Business - Confirmed reviews ALL

The hotel feels quite old, and unfortunately cleanliness in my room was an issue. For example, the bathroom door had bloody fingerprints on it, which was not acceptable. Fine for one night, but I wouldn’t stay here again.

Dear Florian G., Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet your expectations, particularly regarding the cleanliness of your room. Such standards are of utmost importance to us, and we appreciate your comments as they help us identify areas for improvement. We value your input and hope you may reconsider staying with us in the future. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 1.0/5

Yordanka T. Couples - Confirmed reviews ALL

weird deposit policies, couldn’t charge anything on the room, dirty carpet, cleaning ladies didn’t refill toilet paper (had to ask on reception only to receive additional rolls 12hours later)

Dear Yordanka T., Thank you for sharing your feedback. We regret to hear about your experience regarding the deposit policies, cleanliness, and service issues. Your comments are noted and will be taken into consideration as we strive to improve our services. Goodbye, Mercure Hotel Wiesbaden City.

Customer review rating 5.0/5

Mark K. Business - Confirmed reviews ALL

I stayed here at the end of April for 4 nights. The hotel is situated right in the heart of Wiesbaden City, rooms are extremely comfortable, staff are friendly and helpful and the hotel offerings are plenty. Would highly recommend.

Dear Mark K., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and attentive service. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 1.5/5

Stephen G. Business - Confirmed reviews ALL

Needed to request 4 irons before I got one that worked or dindt ruin my shirt. Wifi poor

Dear Stephen G., Thank you for sharing your feedback regarding your recent stay. We regret to hear about the challenges you faced with the ironing facilities and the WiFi service. Your comments are valuable, and we appreciate your insights as we strive to improve our guests' experiences. Goodbye, Mercure Hotel Wiesbaden City

Other web-users rate our hotel

  • 728 reviews 8.9/10 Location
  • 1,123 reviews 5.6/10 Room
  • 892 reviews 8.1/10 Service
  • 14 reviews 4.5/10 WiFi
  • 597 reviews 8.1/10 Breakfast
  • 488 reviews 6.2/10 Comfort
  • 471 reviews 5/10 Cleanliness
  • 159 reviews 4/10 Value

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