Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,019 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,019 reviews

TripAdvisor Rating  4.4/5  3,065 reviews

Certificate of excellence 2025

More Holiday Inn Express than Sofitel.

TripAdvisor rating 3.0/5

Jocelyn P TripAdvisor review

We booked an upgraded corner room and were very disappointed with the view we got of some cranes and a building under construction. We had been travelling from Canada (24 hours on 2 flights and 16 hours of time change) so we did not have the strength to go back to the front desk and demand another room but we truly felt scammed as the room had nothing to do with the pictures on the website This tainted our whole experience and this by far the worst Sofitel hotel we have stayed at. The pool area was also very crowed with no loungers available and a lot of kids running around yelling and just being kids. We were supposed to come back here in a couple of weeks, needless to say we have cancelled our reservation and will stay somewhere else.

Customer review rating 3.5/5

Finn D. Couples - Confirmed reviews ALL

I booked your hotel and luxury king suite for my wife’s birthday, which I disclosed when prompted if it was a special occasion. We didn’t get approval to check in until 3:45 pm and there was no acknowledgment by staff of the occasion. Also, it was only when we were checking out that I noticed someone checking in receiving a little box of chocolate. We didn’t get that. Overall, the stay was nice, but for the standard this hotel likes to market itself, we felt it was a little disappointing.

Customer review rating 4.0/5

Yee H. C. Families - Confirmed reviews ALL

Wish your hotel can place more mineral water, i stayed for 4D3N, only the first day you gave 2 small paper bottle of water. Then we have to ask daily from the front check in desk. Really inconvenience.

Bonjour Ms. c., Thank you for taking the time to share your feedback regarding the mineral water supply during your stay. Complimentary water is usually provided upon request by dialing 9, and our team is always happy to assist. We truly appreciate your input and will certainly take your suggestion into consideration as we continuously look for ways to enhance our guest experience. Sofitel Sydney Darling Harbour

Customer review rating 2.0/5

Dani A. Couples - Confirmed reviews ALL

Not satisfied

Customer review rating 1.5/5

Subin D. Families - Confirmed reviews ALL

I was extremely dissapointed by the check in experience i had. I have brought it up with the manager who did offer me an upgrade on a future room but i get that anyways with my membership status. The person who checked me in made me feel like i was a burden and offered one word answers eg is it possible to upgrade my room with gold status "NO" what about the parking the machine says its 89 for whole stay "Glitch in System" will you look at it considering i brought it to your notice "NO" Can i talk to manager "NO" why "Busy" This is not the response i expected . I asked the manager later to contact me but was spoken to only at check out . I must say the concierge staff and all the parking staff were extremley extremly nice but the hotel itself offered nothing in terms of a verbal apology and possible upgrade subject to avalibility for my next stay. Overall not a pleasant experience

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Other web-users rate our hotel

  • 2,647 reviews 9.4/10 Location
  • 4,731 reviews 8/10 Room
  • 5,161 reviews 7.8/10 Service
  • 35 reviews 8/10 WiFi
  • 1,224 reviews 8.8/10 Vibe
  • 1,046 reviews 7.7/10 Cleanliness
  • 1,014 reviews 7.7/10 Breakfast
  • 793 reviews 5.3/10 Value

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