Grand Mercure Majlis Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 544 reviews

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Description

Hotel extras

  • Fully-equipped kitchens

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Room

Studio King Bed

  • 4 pers. max
  • 37 / 398 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

Hotel location

Grand Mercure Majlis Residences

Zayed The 1st Street, Electra Street, Tourist Club Area
53400 Abu Dhabi
United Arab Emirates

GPS:24.494556, 54.376223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  544 reviews

Customer review rating 5.0/5

F. M. F. Business - Confirmed reviews ALL

Extreme comfortable and good location

Dear M. F., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location to be convenient and enjoyed the comfort of our accommodations. We look forward to welcoming you back in the future. Goodbye and best regards, Grand Mercure Majlis Residences

Customer review rating 3.5/5

Gary S. J. Solo - Confirmed reviews ALL

The hotel is nice and clean albeit a bit dated and could do with a refurb. Room service upon arrival [at midnight] was quick and they rang my room to confirm the order (a single pate burger). When it arrived it was a double pate burger and they charged me for the two despite explaining I only ordered a single. The next day I ordered room service I waited over an hour, then I received a phone call to say it would be another 20 minutes. It was only a tuna sandwich! I cancelled the order and forced to go out for food I went to the cafe in reception and got the same sandwich in less than 10 minutes!! Don't bother with room service! Breakfast is good with very attentive staff and good selection. Upon checkout, I was not even out of the lift and one of the reception ladies was calling me over waving a piece of paper at me which asks you to review the hotel and mention her name (printed on the paper). How can you review a member of staff you have had no interaction with or even spoken to!?? I assumed they get a bonus if their name is mentioned! Not very professional behaviour for reception staff, very pushy tactics. Overall a pleasant stay for my first time but will probably be my only stay in this hotel.

Dear Gary S. J., Thank you for taking the time to share your thoughts regarding your recent stay at Grand Mercure Majlis Residences. We appreciate your positive remarks about the cleanliness of our hotel and the quality of the breakfast service. I sincerely apologize for the inconveniences you experienced with room service. It is our goal to provide timely and accurate service, and I regret that your orders did not meet this standard. Your feedback regarding the order discrepancies and delays has been noted to ensure we evaluate our processes for improvement. Additionally, I understand your concerns regarding the approach of our reception staff during checkout. We strive for professionalism and appreciate your insights as they help us enhance our guest interaction strategies. We value your feedback and take it seriously. Thank you for choosing our hotel, and I hope you consider giving us another chance in the future. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Mohamed U. Z. Business - Confirmed reviews ALL

Loved the complete experience.

Dear Mohamed U. Z., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, the hospitality of our team, and the dining experience. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Mutasem F. H. Solo - Confirmed reviews ALL

My stay at the hotel was wonderful. The room service was excellent, the breakfast was very good, and the cleanliness was outstanding. Overall, I had a very pleasant experience and would definitely recommend the hotel.

Dear Mutasem F. H., Thank you for your kind feedback regarding your recent stay at Grand Mercure Majlis Residences. We are delighted to hear that you found our room service excellent, enjoyed the breakfast, and appreciated the cleanliness of our facilities. Your positive remarks are greatly valued, and we are thrilled that you had a pleasant experience with us. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

My experience was amazing. I felt like home. I wanna thank you everybody who work there starting from the reception. Mention of honor for Narimene and Maya. All the guys and girls from the breakfast are the best. I wanna also thank the guy who gave me the best advice for the local Arabic coffee

Other web-users rate our hotel

  • 676 reviews 9.7/10 Location
  • 897 reviews 8.8/10 Room
  • 1,809 reviews 9.6/10 Service
  • 11 reviews 6.8/10 WiFi
  • 403 reviews 8.9/10 Cleanliness
  • 352 reviews 8.1/10 Breakfast
  • 168 reviews 8.6/10 Value
  • 66 reviews 9.5/10 Wellness Area

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