Mercure Orange Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 671 reviews

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Mercure Orange Centre - Image 1
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258 Route de Caderousse, 84100 ORANGE, France

Description

Hotel extras

  • HYBRID BIKE RENTAL

  • LARGE SWIMMING POOL WITH SOLARIUM IN SEASON (April to October)

  • ENCLOSED BIKE SHELTERS AND STORAGE ROOM

Our accommodation(s)

Hotel location

Mercure Orange Centre

258 Route de Caderousse
84100 ORANGE
France

GPS:44.136838, 4.788241

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L INSTANT

L Instant restaurant offers refined cuisine for relaxing meals or business dinners. In good weather, enjoy the poolside terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  671 reviews

TripAdvisor Rating  4.0/5  595 reviews

Customer review rating 1.5/5

Lucy S. Families - Confirmed reviews ALL

I feel cruel writing this as the staff really were so lovely, but this place was so dirty and dingy that it felt like a horror film. The restaurant and reception area was fine, but the rooms, corridors and gym were disgusting. The price is not cheap, and the 4 stars are a joke. Special mention for the carpet which was so old and dirty it felt like a violation to my socks. The one bonus was that we were so keen to get out of there that we made a very early start on our road trip the next day. We were tempted to try the breakfast as we were morbidly curious as to what could possibly warrant three recent reviews describing it as ‘catastrophic’, but we decided to cut our losses. Mercure; this hotel needs to be knocked down and rebuilt, or at the very least have a star removed.

Dear Lucy S., Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure Orange Centre. While I am pleased to hear that our staff made a positive impression, I am truly sorry to learn that your experience did not meet your expectations. Cleanliness and comfort are of utmost importance to us, and I regret that you found the condition of the rooms and common areas to be unsatisfactory. Your comments regarding the state of the carpets and the gym facilities have been duly noted, as we strive to maintain high standards throughout our property. I appreciate your candidness about the breakfast, and I acknowledge the concerns you have raised. We value guest feedback as it is vital in helping us improve our services and facilities. I assure you that your comments will be shared with our management team to ensure we address these issues appropriately. Thank you once again for your insights. Sincerely, Mercure Orange Centre

Customer review rating 4.0/5

Evert V. V. Solo - Confirmed reviews ALL

Was oke

Geachte heer V. V., Hartelijk dank voor uw beoordeling. Wij zijn blij te horen dat uw verblijf in Hôtel Mercure Orange Centre naar wens was. Uw feedback is voor ons V. groot belang en helpt ons om de ervaring V. onze gasten te verbeteren. Met vriendelijke groet, L'équipe du Mercure Orange Centre

Customer review rating 3.5/5

Tomas V. P. Families - Confirmed reviews ALL

Comfortable bed, but rooms and corridors could use some renovation / paint job. Staff very friendly and excellent breakfast.

Dear Tomas V. P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your bed and appreciated our friendly staff and breakfast. Your comments about the need for renovation will be duly noted for future improvements. L'équipe du Mercure Orange Centre

Customer review rating 2.5/5

Gregory D. Couples - Confirmed reviews ALL

Cramped rooms in bad need of a full refurbishment if it wants to claim 4 stars The list of problems with the hotel is too many to mention but some headlines are A lift that takes you upstairs but if you are with luggage then you have to negotiate stairs or some badly made ramp which isn’t wide enough to take a person and luggage The windows are ancient and not double glazed and don’t even seal completely against the outside noise and air temp There aren’t even basic tea/coffee facilities in the room The restaurant menu is awful with poor offerings and bad menu design

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, L'équipe du Mercure Orange Centre

Customer review rating 4.5/5

Andrew R. Couples - Confirmed reviews ALL

This is a regular stop on our way south. As always the staff were friendly and helpful. Didn't have time to use the pool but it looked inviting!

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. L'équipe du Mercure Orange Centre

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Other web-users rate our hotel

  • 186 reviews 9.4/10 Location
  • 291 reviews 6.2/10 Room
  • 349 reviews 8.9/10 Service
  • 140 reviews 7.4/10 Breakfast
  • 121 reviews 5.2/10 Cleanliness
  • 63 reviews 4.3/10 Amenities
  • 50 reviews 3.8/10 Value
  • 19 reviews 4.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.