Dear Mrs. H., Thank you for this lovely review of your recent family stay with us! I am thrilled to hear that you had a comfortable stay and that our friendly staff contributed to making your visit enjoyable. It is especially wonderful to know that our pool was a highlight for your young child—it is always a pleasure to welcome families and see our younger guests having a great time! We look forward to welcoming you and your family back to the ibis Orange Centre very soon. Yours Faithfully, Mr. Jean-Marie DRUMARE Hotel Manager IBIS Orange Centre

Dear Claire, Thank you so much for taking the time to share your wonderful feedback following your stay at the Ibis Orange Centre! I am absolutely delighted to hear that our team made such a great impression. Providing warm and helpful service is our top priority, and we were more than happy to arrange an early check-in for you so you could escape the heat. I am glad you were able to fully enjoy our swimming pool—it is indeed a major asset and a perfect way to cool down during the warm summer days! It is also fantastic to know that you found your room comfortable, enjoyed our breakfast selection, and appreciated our convenient location. We would love to have the pleasure of welcoming you back on your next journey through the south of France! Kind regards, Mr. DRUMARE Jean-Marie General Manager at Ibis Orange Centre Hotel

Dear Mr. V., Thank you for your comments and we understand the room was small for you but I was wondering if you liked the room's renovation we just did? Based on your experience, what could we improve to make your stay more confortable and more value for money? And can you let me know if you scored us 6/10 just beacause of the room's size or is there anything else that punishes the team? Looking forward for your reply and I wish you a very good day. Best Regards Mr. Jean-Marie DRUMARE General Manager

Chère Madame N., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Orange Centre Échangeur A7 A9. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous souhaitons une excellente journée. Mr. Jean-Marie DRUMARE Directeur

Dear Mr. Y., We have taken note of your comment regarding your recent stay at our establishment and we thank you for sharing your experience with us. We are truly sorry to hear about your disappointment concerning the half-board package. We have carefully reviewed your booking record and, upon verification, it appears that the reservations for both rooms were made on a "room only" basis and did not include the half-board package. We understand that this may lead to confusion, and we sincerely regret any misunderstanding that may have occurred upon your arrival. Our on-site team attempted to find a solution by offering you the half-board option at a rate corresponding to the value you would have paid if this package had been initially included in your booking. We are sorry if this solution did not meet your expectations and if it generated additional frustration. We attach great importance to our guests' satisfaction, and we regret that your stay did not meet your expectations on this specific point. We kindly ask you to please check the details of your booking confirmation for the chosen package. Should you wish to discuss this incident in more detail, please do not hesitate to contact us directly. We remain at your disposal for any further information. Sincerely Yours, Mr. DRUMARE Jean-Marie General Manager

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Ibis Orange Centre. We are delighted to hear that you appreciated our great location, found our staff excellent, and enjoyed the convenience of our on-site restaurant. It's always rewarding to know that these key aspects of our service meet your expectations. We are also pleased that you noticed and generally approved of our recent renovation. We indeed undertook this project to modernize our facilities and enhance the guest experience, and it's good to know that these efforts are recognized. However, we sincerely apologize that certain aspects of the renovation did not fully meet your expectations regarding convenience. We value your honest observation that there might be "too much emphasis on modern decoration and less detail on convenience." This is a crucial point for us, and we will certainly reflect on this feedback as we continuously strive to balance modern aesthetics with practical comfort for our guests. Furthermore, we are very sorry to learn that room 28 did not provide you with a comfortable experience. We understand that a small and cramped feel, along with a window overlooking a busy walkway, can significantly impact the quality of a stay. We truly appreciate you bringing this specific room to our attention. We will immediately investigate room 28 to assess its layout and view, and determine what measures can be taken to improve the guest experience in this particular room, or if necessary, adjust its allocation. Your detailed comments are invaluable as they help us to identify areas for improvement and ensure that future stays are more satisfactory for all our guests. We hope that despite these points, you had an overall pleasant stay in Orange. We would be grateful for another opportunity to welcome you back to Ibis Orange Centre and provide you with a more comfortable and entirely satisfactory experience. Please do not hesitate to contact us directly for your next reservation so we can ensure you are allocated a room that better suits your preferences. Yours Faithfully, Mr. DRUMARE Jean-Marie Hotelmanager

Cher Monsieur V., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Orange Centre Échangeur A7 A9. Pourriez-vous nous dire ce que vous avez pensé de nos chambres fraîchement rénovées, et ce que nous aurions pu faire afin d'améliorer votre ressenti client et donc votre note de 7/10 qui n'est pas bonne? Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs. Mr. Jean-Marie DRUMARE Directeur

Dear Guest H., Thank you for the great review of our hotel IBIS Orange centre ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Breton Manon (Executive assistant).

Dear PATRICK V. D. M., We very much appreciate your comments regarding your stay at the ibis Orange Centre Échangeur A7 A9. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Mr. Jean-Marie DRUMARE General Manager

Dear GUIDO F., We very much appreciate your comments regarding your stay at the ibis Orange Centre Échangeur A7 A9. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Mr. Jean-Marie DRUMARE General Manager

Dear Ms. K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our friendly and helpful staff contributed positively to your experience. It is our aim to provide a welcoming atmosphere for all our guests, and your feedback reinforces our team's efforts. Best regards, Mr. Jean-Marie DRUMARE Hotelmanager

Dear Mr. T., Thank you very much for your kind words! 🌟 We’re delighted to hear that you enjoyed your stay and appreciated the warm welcome from our reception team. It’s wonderful to know that our hotel was the perfect stop on your journey to or from Spain. We truly hope to have the pleasure of welcoming you again on your next trip. Kind regards, Mr. DRUMARE Jean-Marie General Manager

Dear Jim, Thank you very much for your kind comments! 🚴‍♀️🌞 We’re delighted that you enjoyed your short stay, as well as the warm welcome and the hotel facilities. Congratulations to you and your group on your wonderful cycling trip! 👏 We’re always happy to welcome cyclists throughout the year at the hotel, and it would be a pleasure to host you again on a future stage of your journey. We look forward to seeing you again in your hotel IBIS Orange City Center! Mr. Jean-Marie DRUMARE General Manager

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Yours, Mr. Jean-Marie DRUMARE General Manager

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Yours, Mr. DRUMARE Jean-Marie General Manager

Liebe Christina, Ein ganz herzliches Dankeschön für Ihren so ausführlichen und lobenden Kommentar! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Ihre Zufriedenheit ist die schönste Belohnung für unser gesamtes Team. Ein besonderes Dankeschön für die freundliche Erwähnung von Yahaira – wir werden Ihr Lob sehr gerne an sie weitergeben. Sie wird sich darüber sicher sehr freuen. Es ist schön zu wissen, dass Sie die Funktionalität und den Komfort Ihres Zimmers, die Ruhe unseres kostenlosen, abgeschlossenen Parkplatzes sowie die Qualität unseres Restaurants geschätzt haben. Ihre Beschreibung des Abendessens und Frühstücks ist für unser Küchenteam eine große Motivation – vielen Dank dafür! Es freut uns besonders, dass Sie unser Hotel weiterempfehlen und gerne wiederkommen möchten. Wir würden uns freuen, Sie bei Ihrem nächsten Zwischenstopp oder Kurzaufenthalt erneut begrüßen zu dürfen! Mit herzlichem Dank und besten Grüßen Herr DRUMARE Jean-Marie Hotelmanager