ibis Orange Centre Échangeur A7 A9 3 stars

Customer review rating (ALL Rating) 4.3/5 732 reviews

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ibis Orange Centre Échangeur A7 A9 - Image 1
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32, rue Agis Rigord, Route de Caderousse, Avenue Charles de Gaulle, 84100 ORANGE, France

Description

Hotel extras

  • Exit 21, A7/A9 highway

  • Courtepaille restaurant with wood fire, lunchtimes and evenings

  • A 10-minute walk from the Roman Theater of Orange and downtown boutiques

  • Free private car park

  • Swimming pool and terrace

Our accommodation(s)

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Room 1

Hotel location

ibis Orange Centre Échangeur A7 A9

32, rue Agis Rigord, Route de Caderousse, Avenue Charles de Gaulle
84100 ORANGE
France

GPS:44.136818, 4.794007

Telephone
Fax +33 4 90 34 36 91

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COURTEPAILLE

In the evening, enjoy the menus served in the ibis Café. Enjoy a drink or a bite to eat in a friendly environment. What could be simpler.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  732 reviews

Customer review rating 3.0/5

Gert V. Couples - Confirmed reviews ALL

Dear Mr. V., Thank you for your comments and we understand the room was small for you but I was wondering if you liked the room's renovation we just did? Based on your experience, what could we improve to make your stay more confortable and more value for money? And can you let me know if you scored us 6/10 just beacause of the room's size or is there anything else that punishes the team? Looking forward for your reply and I wish you a very good day. Best Regards Mr. Jean-Marie DRUMARE General Manager

Customer review rating 4.5/5

Maryline N. Couples - Confirmed reviews ALL

Chère Madame N., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Orange Centre Échangeur A7 A9. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous souhaitons une excellente journée. Mr. Jean-Marie DRUMARE Directeur

Customer review rating 2.0/5

James Y. Families - Confirmed reviews ALL

Dear Mr. Y., We have taken note of your comment regarding your recent stay at our establishment and we thank you for sharing your experience with us. We are truly sorry to hear about your disappointment concerning the half-board package. We have carefully reviewed your booking record and, upon verification, it appears that the reservations for both rooms were made on a "room only" basis and did not include the half-board package. We understand that this may lead to confusion, and we sincerely regret any misunderstanding that may have occurred upon your arrival. Our on-site team attempted to find a solution by offering you the half-board option at a rate corresponding to the value you would have paid if this package had been initially included in your booking. We are sorry if this solution did not meet your expectations and if it generated additional frustration. We attach great importance to our guests' satisfaction, and we regret that your stay did not meet your expectations on this specific point. We kindly ask you to please check the details of your booking confirmation for the chosen package. Should you wish to discuss this incident in more detail, please do not hesitate to contact us directly. We remain at your disposal for any further information. Sincerely Yours, Mr. DRUMARE Jean-Marie General Manager

Customer review rating 3.5/5

Christopher S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Ibis Orange Centre. We are delighted to hear that you appreciated our great location, found our staff excellent, and enjoyed the convenience of our on-site restaurant. It's always rewarding to know that these key aspects of our service meet your expectations. We are also pleased that you noticed and generally approved of our recent renovation. We indeed undertook this project to modernize our facilities and enhance the guest experience, and it's good to know that these efforts are recognized. However, we sincerely apologize that certain aspects of the renovation did not fully meet your expectations regarding convenience. We value your honest observation that there might be "too much emphasis on modern decoration and less detail on convenience." This is a crucial point for us, and we will certainly reflect on this feedback as we continuously strive to balance modern aesthetics with practical comfort for our guests. Furthermore, we are very sorry to learn that room 28 did not provide you with a comfortable experience. We understand that a small and cramped feel, along with a window overlooking a busy walkway, can significantly impact the quality of a stay. We truly appreciate you bringing this specific room to our attention. We will immediately investigate room 28 to assess its layout and view, and determine what measures can be taken to improve the guest experience in this particular room, or if necessary, adjust its allocation. Your detailed comments are invaluable as they help us to identify areas for improvement and ensure that future stays are more satisfactory for all our guests. We hope that despite these points, you had an overall pleasant stay in Orange. We would be grateful for another opportunity to welcome you back to Ibis Orange Centre and provide you with a more comfortable and entirely satisfactory experience. Please do not hesitate to contact us directly for your next reservation so we can ensure you are allocated a room that better suits your preferences. Yours Faithfully, Mr. DRUMARE Jean-Marie Hotelmanager

Customer review rating 3.5/5

Jean V. Families - Confirmed reviews ALL

Cher Monsieur V., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Orange Centre Échangeur A7 A9. Pourriez-vous nous dire ce que vous avez pensé de nos chambres fraîchement rénovées, et ce que nous aurions pu faire afin d'améliorer votre ressenti client et donc votre note de 7/10 qui n'est pas bonne? Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs. Mr. Jean-Marie DRUMARE Directeur

Other web-users rate our hotel

  • 344 reviews 9.3/10 Location
  • 562 reviews 4.7/10 Room
  • 482 reviews 9.1/10 Service
  • 376 reviews 3.2/10 Comfort
  • 276 reviews 7.5/10 Breakfast
  • 176 reviews 7.1/10 Cleanliness
  • 87 reviews 4.4/10 Amenities

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