Sofitel Luang Prabang Hotel 5 stars

we have excellent memories of the service at the Governors Grill particularly by a very excellent staff member called Mr. Nou. at reception we were impressed by the always smiling hardworking Miss. Nalin. the Concierge made every effort to make our requests come true. the Laundry once we asked for some ironing came with an outregeous bill but we had the apologies of the management Moo-Yen and Chin Pitak Norathepkitti who compensated us differently. They also apologized for one of their staff having chased us when the luggage was already in the car asking for the return of $5 worth of slippers which we inadvertently had packed, embarrassing moment after we had just tipped generously a number of staff. the management upon our second visit to the hotel apologised and made amends.

Lovely hotel, lovely staff. We will return. Enjoyed breakfast with the resident Hares.

We enjoyed the warm welcome, the attentive staff and the lovely quadrangle gardens. We appreciated the manager stopping and chatting to us when we were out and about in Luang Prabang. The restaurant was good for both breakfast and dinner though it could accommodate more vegetarian options for dinner. We liked the bedroom layout but not the bathroom with the shutters that could open and didn't seem that secure. Also, the rooms and pool area are starting to look a bit worn. Otherwise a memorable stay in a lovely hotel.

Exceptional service - everything we needed was cared for and even anticipated in advance. Beautiful resort - impeccably maintained throughout!

We stayed at Sofitel Luang Prabang on 23-27 October 2019. We would like to thank you Khun Pookie, Executive Guest Relationship of Sofitel Luang Prabang. Khun Pookie so kind and take care us very well all time we stay here, thank you so much for cute card that have cartoon's out line of Khun Pookie and goodbye cookies so delicious, deeply thank you so much for your friendship. We learn cooking class on the morning 26 October 2019. This class is so amazing.First time we met Chef Nalee, she bring us to The Morning Market of Luang Prabang that the place we start shopping ingredient for the cooking class.Chef Nalee has a lot of knowledge of Laos food, she so kind to suggest us to try haved local dessert and local fruit. She so friendly and she made "nam khao" so delicious (We eat "nam khao" everyday at Governor's Grill restaurant). When we came back to hotel the cooking class start. We met Chef John, Head Chef of Sofitel Luang Prabang. Chef John will be our teacher for many dish of Luang Prabang local food. Chef John so friendly and so kind. Chef John has a lot of knowledge in Lao food, International food especially herb. We so fun in this class and we have more knowledge more skill more relationship with Chef Nalee and Chef John, Thank you so much. We recommend this cooking class with Chef John and Chef Nalee. Please don’t missing this class. I think Chef John ,Chef Nalee and team are hard working and pay attention to foods that for the guest of Sofitel Luang Prabang. Luang Prabang local food by Chef John , Chef Nalee and team is so amazing taste Every morning We have breakfast at Governor's Grill restaurant. We feel so relax with the atmosphere of this restaurant and all of menu have a very good taste especially "Nam Khao". The best thing of Governor's Grill restaurant is service mined of everyone. We feel that everyone of Governor's Grill such as Khun Kao, have service minded, friendly, sincer and polite. Thank you so much for take care us everyday. Finally I would like to thank you so much for housekeeping team and gardener team, for a comfortable villa and a beautiful garden. Thank you so much.

Staff were so nice and friendly

Facilities are lovely and the grounds are beautiful. The rooms were also nicely appointed, altho the light over the shower was broken, and the cold water in the shower had no pressure. On a few occasions the room was being cleaned when we arrived back from our excursions. For a 5* hotel with only 25 rooms, it would be nice that the cleaning staff anticipate when guests leave such that we do not have to wait to use the room. Lastly, most of staff where lovely and helpful, however in the role of customer service, if dissatisfaction is expressed, excuses should not be made, and throwing another staff member under the bus is not for the guests to hear about. We only had this experience with one staff member at the front desk however we cannot recall her name. The rest of the front desk staff were wonderfully helpful. Overall it was a pleasant stay however to be in line with the Sofitel brand and other international 5* brands the areas highlighted above could be improved.

Very good moment.

Loved the French decor room and the atmosphere of the ancient year, lovely helpful courteous staff, good variety of healthy food, being with wonderful Chief Naly for cooking class, and having a beautiful time in Luang Prabang!

We stayed in this nice hotel for a week and had a very nice time. Airport pickup was fine and the room we were assigned, was very good. Big and with a nice little garden. Breakfast is somewhat limited compared to other Sofitel properties. The staff members were all friendly, but please give them more language training. All in all we had a good time, and more attention to details, would have given a five star rating.

This is hotel is a little far from the Old Town (1+km) made worse by them locking the back door that leads to the old town which makes a difference in terms of taking a talk. No shuttle service during the day I like many other hotels. They only provide 3 evening shuttles to their sister property at 3 Nagas. Service, while good because of the friendly disposition , is very limited. Initiative, communication and awareness is lacking. Rooms are poorly maintained with lots of bugs. Mattress is old and quite uneven. Dark rooms and quite an impractical set up such as lack of power plugs. Lovely grounds and very peaceful setting. But the hotel allows families to raise massive ruckus with their screaming children running around. No consideration given whatsoever to couples, singles or other more respectful guests who simply want to enjoy the peaceful settings. Beautiful hotel that sadly has not been run properly. At this price, they really should up their game.

5 min. from the old center of luang prabang, the hotel is settled inside the historic Lao governor's house. rooms are clean, friendly staff always helpful. Food is not great, but overall that was a nice stay.

From the quick and efficient email responses after booking, i had very high expectations of our stay. Also, as i have stayed at many Sofitels, the expectations are always very high and almost always the hotel and service meet those expectations. Sadly i can not say the same about this stay at Sofitel Luang Prabang. Overall the staff was extremely friendly. Pookie was very nice and helpful but we only saw her 1 morning. At the airport, we had the visa serviced arranged. I thought we would be taken to hotel straight away but instead, we sat in the car waiting for our visa to be done. i requested early checkin, but the room was not available at i was informed that checkin is at 2pm. As a Platinum member, i did not get that status by only one stay at Accor. I know the standard checkin time which is why i requested early checkin. We waited 30 minutes or so at the restaurant and had lunch. then the room was ready. There is a hole in the ceiling which I could see a light shining, not sure if that is the sun or there is a light on the other side of the ceiling. But the hole is caused by what appears to be water damage. Not a good look for a room with that price. The pool step in has very sharp edge, with tiles missing. My daughter sliced the bottom of her foot on the sharp tiles, and there are tiles missing on the bottom of pool which again creates a sharp edge. We didnt use the pool again after the first afternoon. Sunday the 13th was my daughters birthday, i arranged from the time of booking for a cake. I confirmed 2 days before and day before her birthday, to have the cake put in the room while we were out for dinner. When we left for dinner i told the guy at reception, that we are leaving and to put the cake in the room. Unbelievable, there was no cake when we came back from dinner. There were 4 balloons on the bed with a happy birthday note. I walked to the reception to ask, he then told me to go to the kitchen. I asked the kitchen and they checked in the back and said we will bring it now. The cake was then delivered just above frozen. the handed me the cold plate and cake and started to walk away. I then had to ask him to bring plates and forks and knife!!! Why was this so difficult? Last year we stayed at Sofitel in Siem Reap, Cambodia. I think every single person who worked in the hotel wished my daughter a happy birthday. we walked through the lobby and staff came out to wish her happy birthday. Not one person from Sofitel LP said happy birthday to her the entire day. Not a single person from your hotel could be bothered to say happy birthday. When we checkin, your staff told us it the smallest sofitel in the world with only 30 or so rooms so it is very friendly hotel. I think it being so small that your staff would be a lot more personable. That day i also asked about checkout, the reception told us we should leave by 10am for our 1120am flight to bkk. No mention at all about our immigration service i paid for. monday morning i asked what about that service, and they say sorry their mistake, that we can leave at 1030. our luggage was checked in ahead of time. The driver took us to airport at 1030, pointed us in the direction of immigration and sent us on our way. Final comment was again on our last night, the night of 13th Oct. When we were trying to go to sleep the room to the right of us was having a party. They were sitting outside in their garden area, screaming, talking loud, laughing even louder. finally at 1130pm i called the reception and made a noise complaint. They told me it was a wedding party and that they would ask them to quiet at midnight...Why not give me and my family advance notice of the noise and the party that would be going on? i would have asked to be moved to a different room so that we could sleep before 1am. Why do you allow a loud party like that at such a small hotel??? you have no consideration for your other guests? As a Platinum member, normally the duty manager or hotel manager will introduce himself to me. Aside from Pookie, and one of the chefs, i met only the waiters and waitresses and the uninformed receptionists. Our visit to Luang Prabang was good, the hotel stay was not. The wedding party noise was unacceptable and because there appears to be no management at the hotel there was no point to discuss it with the waiters or chef.

We booked a 4 nights package and the hotel totally exceeded our expectations. The entire team at Sofitel were so friendly and helpful throughout our stay. Nothing was too much trouble for them. The suite was beautiful - clean, comfortable and with a lovely outside sala and shower area. Every time we interacted with the staff - on reception, at the bar, cooking school, Spa etc - they were always so helpful to us

A very relaxing stay within a beautiful setting. The staff were extremely friendly and helpful. My only niggle was that the doors/locks need to be refitted to close fully and it would be useful to have the option of a privacy blind/screen between the shower/bath and the sink area. But these didn’t detract from the overall experience. Would highly recommend to friends and family!