Sofitel Luang Prabang Hotel 5 stars

We had a wonderful stay, the staff are fabulous and very attentive to all our needs. The room was perfect and private pool was exactly what we wanted.

It was nothing but delight to have spent 2 days and nights at Sofitel Luang Prabang. The hospitality and work of staff is really worth credit. All people working there have impressed us greatly. The swimming pool and garden ambience of Sofitel Luang Prabang are truly enchanting. It's a lovely and quiet place, a great charming retreat in the town center.

Very pleasant stay. Will return in two weeks for 5 days

My wife and I wanted to celebrate our 5 year anniversary but we're unable to travel during COVID-19 We were the only guests and were treated like royalty. Such am amazing hotel and especially the staff

My family spent 7 nights at the property. We had a wonderful stay in the spacious room and took advantage of the pool, spa, and other amenities. The food is wonderful, as are the cocktails. We had a great time visiting the 3 Nagas M Gallery hotel, as well. Look forward to returning!

Great service from the team. Room was lovely although I found the light switches very difficult to work out what did what - they didn't seem positioned in the most obvious places. Was a little surprised at the limited menu at the restaurant, with no separate lunch / light bites menu. Would have been happy to eat here is more extensive options were available, but ate outside instead. Breakfast was great though!

Great location, friendly staff. However as a gold member of the Accor group, I made my booking through my login. Was not greeted with priority welcome and check in, or any other Gold member benefits. I understand the COVID-19 virus has made it difficult and budget cuts are required across the group, and it shows in the amenities. I stayed in a pool villa, the pool floor was very dirty as was the filter box. limited pool service in the main pool for ordering drinks due to limited staff. Overall I stayed for five days and will continue to stay in Accor Hotels and resorts.

First time to visit this hotel, I have wonderful experiences since warmly welcome from all staff with good attention by high customer services.

Positive thing is their staff were very kind and gave me good service. Negative thing was that there was a rat(s) in the room who ate fruits provided by hotel, which was poor hygiene. Although I shared it with front desk and housekeeper, no countermeasures took place.

so far so good

Love the atmosphere of the hotel. Its peaceful and calm.

Our three day stay at the Sofitel Luang Prabang was a perfect getaway to start 2020. Lovely and tranquil place with friendly and helpful staff. Love the old architectures. Food was excellent. My wife and I were so lucky to meet a Cambodian compatriot there, Vuth, who was super friendly and helpful during our stay. See you again soon.

Very close (walking distance) from Luang Prabang Main Street and all the must to see of the town, the Sofitel is very peaceful, with all you can expect as far as amenities and services are concerned. Rooms are particularly cosy. Special mention to the team members, always ready to help and assist. Spa is also very good. Tour desk was very helpful, too. Mail exchanges very fluids, which is sometimes not the case with some Sofitel. Plat (now Diamond) level recognition was excellent with upgrading , even in an hotel fully booked. The only weak point is maybe breakfast that could be improved.

We stayed in this nice hotel for a week and had a very nice time. Airport pickup was fine and the room we were assigned, was very good. Big and with a nice little garden. Breakfast is somewhat limited compared to other Sofitel properties. The staff members were all friendly, but please give them more language training. All in all we had a good time, and more attention to details, would have given a five star rating.

5 min. from the old center of luang prabang, the hotel is settled inside the historic Lao governor's house. rooms are clean, friendly staff always helpful. Food is not great, but overall that was a nice stay.