Sofitel Luang Prabang Hotel 5 stars

My second time stay in Luang Prabang and my first time in Sofitel Luang Prabang hotel. Hotel staffs have very well service mild. We are very appreciated on their services during stays. This includes breakfast and dinner. The foods are perfect.

Our room was large very clean with super comfy bed, staff were very helpful and made our stay very special. We had a wonderful massage, delicious breakfasts and a lovely dinner in the Governors Grill The cooking class was fun which started with a trip to the local market to purchase some of the ingrediencies, then brekky followed by hands on cooking class followed by lunch. Thank You Ky.

Excellent from start to finish - I've already posted a review on Trip Advisor entitled ' oh Micky you're so fine (and the hotel is fabulous too,) Great stylish rooms, lovely grounds and great welcoming staff. We also sent an email to the manager thanking the staff , and in particular Micky for looking after us so well

My 12 and 13 years old daughter and I loved this unique hotel. Staff were amazing, rooms were unique, small touches of daily afternoon tea all made our trip a good one. We miss our sundowners by the pool as very relaxing and pretty environment around us. Big THANK YOU to Pookie ( who help me find my mobile phone which I left in the hotel) plus much more. Chef Pouky for lending he computer charger to my girls so they could do their daily online classes, Micke & Jed for welcoming us and making sure we were check in well. Souk and his staff to making sure our F&B needs were met.

We had a wonderful experience during our stay, Feb 12-15, 2020. The staff was warm, friendly and eager to accommodate us. The restaurant food was delicious, creative and well presented. The property is beautiful and well groomed continuously. The room, or should I say apratment, was gorgeous. The bathroom was huge with a soaking tub and separate large shower. There was a large outdoor space with two covered areas and a second soaking tub. Absolutely spectacular.Hope to return one day.

I would like to thank the staff of Sofitel Luang Prabang for taking such good care of us during our 3 nights stay. We had a wonderful time and was impressed by the service provided especially from Vard who went above and beyond. It’s a small team of staff but everyone was sincere and detailed. Thank you once again!

Great location. Nice design. Very attentive and helpful staff. We had a great time during our stay.

Very much enjoyed the accomodation and grounds of the hotel. Beautiful buildings. But pool was very cold (needs heating in winter), proximity of other buildings and noise was regrettable, and the staff were (while very well intentioned and polite) lacking in English language (not all). Restaurant was lovely venue but menu (grill) a bit limited. Likewise 3 Nagas restaurant menu seemed nice but not as authentic as food in other venues.

I really appreciated the attentive staff in all areas of the hotel. Reception was helpful, restaurant staff were friendly, cleaning staff were thorough, and spa staff were professional. Two staff members stood out: Pookie in reception was really helpful with spa bookings and was always so friendly, and Phone was wonderful in the spa (one of the best massages I’ve ever received). The only frustrations were due to the location, which was far from the central part of town, and the layout of the property, which I found to be creepy, especially after I discovered that the site is a former jail. Also, there were quite a few mosquitos on the property. Overall, though, the wonderful staff made up for the problems.

It was such a very relaxing time, after a hectic 3 weeks in a smokey Australia. The staff were friendly and very helpful, the room and gardens were lovely, the food was good, and the hotel being away from the main drag, it was quiet, which we wanted. A suggestion - the lunch menu could be different that the evening menu, and both menus could be varied during the week.

Rooster outside hotel wall kept us awake for 4 nights crowing every 4 minutes from 1am until dawn. Lovely staff. Bad spa experience with forgotten booking and massage ruined by screaming children just outside. Badly trained masseuse. Price paid should include hotel transfer to airport. So much potential!

warm welcome among experience slow life around world heritage city.

We traveled as a family, 2 adults and 1 child who was 6 years old. The hotel was wonderful, very well appointed rooms with a beautiful outdoor garden. The swimming pool was lovely with sun loungers to relax in. The shuttle service in to the town on an evening was a great service and this would have been a welcome addition if this service had been available during the day.

Just what we were seeking. Quiet elegance.

beautiful peaceful place for vacation. food is good at Government Grill. Service at the restaurant is excellent. Staff are very friendly and they try to help in every way. However, we had the following incidents and would be better to address for improvements: 1. We had massages but the room was very noisy as there was a wedding next door. it was very very noisy. though we were offered to have the massage at our room but was told there would be no massage bed to be set up. I believe there should always be a back up plan for similar case, so guests satisfaction would not be affected. 2. WiFi was not working at all on our last night and next morning. there was no back up plan for it. Resort should always have back up plan and quick fix for technology. 3. Our room was clean but cleaning staff should pay more attention to detail. carpet was left to be flipped in our room after cleaning, our bathroom sink area was not cleaned completely.