Sofitel Luang Prabang Hotel 5 stars

First time to visit this hotel, I have wonderful experiences since warmly welcome from all staff with good attention by high customer services.

Positive thing is their staff were very kind and gave me good service. Negative thing was that there was a rat(s) in the room who ate fruits provided by hotel, which was poor hygiene. Although I shared it with front desk and housekeeper, no countermeasures took place.

so far so good

Love the atmosphere of the hotel. Its peaceful and calm.

Always good experience at Sofitel Luangprabang, great place with exceptional service, particularly K. Pookie.

Staff were very nice, attentive and friendly

We were so pleased with our reception and stay at Sofitel. The staff is helpful and friendly, the room is large and comfortable for a family. Look forward to returning soon!

We have been back to the Sofitel Luang Prabang serval times over the years, always a nice place to come and relax, and you are not just a number but part of a family, special attention from the staff make it a delight to be enjoying relaxing time there.

The quality of the room furnishings and the breakfast was outstanding

Overall services were good, but the wifi didn’t work during my stay, and internet connection was unstable inside the room, had to get out so it works well.

Our three day stay at the Sofitel Luang Prabang was a perfect getaway to start 2020. Lovely and tranquil place with friendly and helpful staff. Love the old architectures. Food was excellent. My wife and I were so lucky to meet a Cambodian compatriot there, Vuth, who was super friendly and helpful during our stay. See you again soon.

Very close (walking distance) from Luang Prabang Main Street and all the must to see of the town, the Sofitel is very peaceful, with all you can expect as far as amenities and services are concerned. Rooms are particularly cosy. Special mention to the team members, always ready to help and assist. Spa is also very good. Tour desk was very helpful, too. Mail exchanges very fluids, which is sometimes not the case with some Sofitel. Plat (now Diamond) level recognition was excellent with upgrading , even in an hotel fully booked. The only weak point is maybe breakfast that could be improved.

We stayed in this nice hotel for a week and had a very nice time. Airport pickup was fine and the room we were assigned, was very good. Big and with a nice little garden. Breakfast is somewhat limited compared to other Sofitel properties. The staff members were all friendly, but please give them more language training. All in all we had a good time, and more attention to details, would have given a five star rating.

5 min. from the old center of luang prabang, the hotel is settled inside the historic Lao governor's house. rooms are clean, friendly staff always helpful. Food is not great, but overall that was a nice stay.

A serene location steeped with history and luxury. The gardens, pool and rooms are of very high quality. The front desk and guest experience staff are especially superior. Although the food experience was adequate, this is one area where improvement may be made.