Sofitel Luang Prabang Hotel 5 stars

Customer review rating 4.7/5 976 reviews
Sofitel Luang Prabang
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Hotel extras

  • Lao cooking classes. Prepare a 4-course meal with our talented chef.

  • Private garden in all suites with outdoor bathtub or pool.

  • Heightened relaxation. Revive 5 senses with invigorating blind massage

  • Enjoy all day drinks and evening free flow with MyResorts program.

  • Discover all day benefits for children with MyKids program

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luang Prabang

Ban Mano
0600
luang prabang
democratic republic lao

Tel: +85671260777

Fax: (+856)71/260776

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOFITEL LUANG PRABANG :  

  • By plane

    LUANG PRABANG INTL At 5km / 3.11 miles

GPS :19.881499, 102.135347

Our accommodations

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

Accessible room

Garden Suite, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 56
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Garden Suite, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 46
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Heritage Suite, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 70
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Governor's Residence, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 120
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Pool Villa, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 55
  • Views: Garden side, Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

GOVERNOR'S GRILL

Type of cuisine: International

Gourmet cuisine reaches new heights in the skillful hands of our world-class chefs who prepare sensational dishes worthy of this superb verdant setting. Enjoy local buffalo meat specialties, cooked to perfection on the grill, and decadent patisseries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOVERNOR'S GRILL

Photo non contractuelle / Strictly non binding

Borrow a book from an extensive library and snuggle up by the fireplace with a glass of vintage wine. Or sink into a wicker armchair with a tall refreshing cocktail and some tempting snacks in the garden as the sun fades into the misty horizon.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

976 reviews

tripadvisor

TripAdvisor Rating 4.5/5

892 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great historical ambience and grounds.

Customer review rating 4.7/5

Anonymous Families - 18/02/2020 Confirmed reviews ALL

Very much enjoyed the accomodation and grounds of the hotel. Beautiful buildings. But pool was very cold (needs heating in winter), proximity of other buildings and noise was regrettable, and the staff were (while very well intentioned and polite) lacking in English language (not all). Restaurant was lovely venue but menu (grill) a bit limited. Likewise 3 Nagas restaurant menu seemed nice but not as authentic as food in other venues.

Great staff and spacious room

Customer review rating 4.7/5

Cynthia Solo - 15/02/2020 Confirmed reviews ALL

I really appreciated the attentive staff in all areas of the hotel. Reception was helpful, restaurant staff were friendly, cleaning staff were thorough, and spa staff were professional. Two staff members stood out: Pookie in reception was really helpful with spa bookings and was always so friendly, and Phone was wonderful in the spa (one of the best massages I’ve ever received). The only frustrations were due to the location, which was far from the central part of town, and the layout of the property, which I found to be creepy, especially after I discovered that the site is a former jail. Also, there were quite a few mosquitos on the property. Overall, though, the wonderful staff made up for the problems.

Dear Ms Cynthia, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. We do apologize for the loud rosters however we do hope you able to sleep well and we took note on your comments regarding the areas for improvement. Thank you for sharing your experience. Best regards, Jed O'Connor H9…

Tranquil and friendly environment

Customer review rating 4.7/5

Thomas M. Couples - 05/02/2020 Confirmed reviews ALL

It was such a very relaxing time, after a hectic 3 weeks in a smokey Australia. The staff were friendly and very helpful, the room and gardens were lovely, the food was good, and the hotel being away from the main drag, it was quiet, which we wanted. A suggestion - the lunch menu could be different that the evening menu, and both menus could be varied during the week.

Dear Mr. Thomas, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us specially your suggestion with the lunch and dinner menu. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Nice but no sleep

Customer review rating 4.7/5

Gordon O. Couples - 03/02/2020 Confirmed reviews ALL

Rooster outside hotel wall kept us awake for 4 nights crowing every 4 minutes from 1am until dawn. Lovely staff. Bad spa experience with forgotten booking and massage ruined by screaming children just outside. Badly trained masseuse. Price paid should include hotel transfer to airport. So much potential!

Dear Mr. Gordon, We sincerely apologize for the inconveniences during your stay with us and for not knowing your situation while you were here. I have shared your feedback to the whole team and will surely be better than this. Hoping to still welcome you back. Thank you for letting us know. If you wish to share more, don't hesitate to drop us an email. Best regards, Jed O'Connor H9…

impressive staying place

Customer review rating 4.7/5

Lalisanan Friends - 28/01/2020 Confirmed reviews ALL

warm welcome among experience slow life around world heritage city.

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Jed O'Connor H9…

Excellent property in a wonderful location

Customer review rating 4.7/5

Claire W. Families - 21/01/2020 Confirmed reviews ALL

We traveled as a family, 2 adults and 1 child who was 6 years old. The hotel was wonderful, very well appointed rooms with a beautiful outdoor garden. The swimming pool was lovely with sun loungers to relax in. The shuttle service in to the town on an evening was a great service and this would have been a welcome addition if this service had been available during the day.

Dear Ms. Claire, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Terrific accomodatoons, amenities and service

Customer review rating 4.7/5

Stephen L. Couples - 20/01/2020 Confirmed reviews ALL

Just what we were seeking. Quiet elegance.

Dear Mr. L., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Beautiful estate but service needs improvement

Customer review rating 4.7/5

Rene Couples - 13/01/2020 Confirmed reviews ALL

beautiful peaceful place for vacation. food is good at Government Grill. Service at the restaurant is excellent. Staff are very friendly and they try to help in every way. However, we had the following incidents and would be better to address for improvements: 1. We had massages but the room was very noisy as there was a wedding next door. it was very very noisy. though we were offered to have the massage at our room but was told there would be no massage bed to be set up. I believe there should always be a back up plan for similar case, so guests satisfaction would not be affected. 2. WiFi was not working at all on our last night and next morning. there was no back up plan for it. Resort should always have back up plan and quick fix for technology. 3. Our room was clean but cleaning staff should pay more attention to detail. carpet was left to be flipped in our room after cleaning, our bathroom sink area was not cleaned completely.

Dear Ms. L., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We felt so bad that you had inconveniences during your stay with us. We will seriously take note of everything that needs improvement so we could serve you better next time. Our WIFI provider had some technical problems during your stay and has affected not only our hotel but other places they are servicing too. We do apologize for that. Thank you for this review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

A place of tranquility to start 2020

TripAdvisor rating 4.5/5

DayTrip53158015379 Couples - 13/01/2020 TripAdvisor review

Our three day stay at the Sofitel Luang Prabang was a perfect getaway to start 2020. Lovely and tranquil place with friendly and helpful staff. Love the old architectures. Food was excellent. My wife and I were so lucky to meet a Cambodian compatriot there, Vuth, who was super friendly and helpful during our stay. See you again soon.

Dear DayTrip53158015379, We truly appreciate your feedback regarding your stay and that you found us as a perfect getaway to start 2020. We're glad that we made your stay memorable and surely Mr. Vuth was very happy to meet you. Thank you very much and looking forward in welcoming you back soon. Best regards, Jed & Team

Comfotable and relux

Customer review rating 4.7/5

Fumii Couples - 07/01/2020 Confirmed reviews ALL

All of the stuff are so kind and wonderful hospitality. We had a yummy breakfast and stayed a great room and had a wonderful time. The location is a little bid far from the city but we like this location. We are so satisfied with this staying.

Dear Ms. Fumi, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…
Customer review rating 4.7/5

Ssugihara Families - 05/01/2020 Confirmed reviews ALL

Great front office, great food, great bed

Dear Mr. STEWART, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us specially for mentioning the front office team, food and our bed. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

4 days in Luang Prabang

TripAdvisor rating 4.5/5

daddylecool Family - 01/01/2020 TripAdvisor review

Very close (walking distance) from Luang Prabang Main Street and all the must to see of the town, the Sofitel is very peaceful, with all you can expect as far as amenities and services are concerned. Rooms are particularly cosy. Special mention to the team members, always ready to help and assist. Spa is also very good. Tour desk was very helpful, too. Mail exchanges very fluids, which is sometimes not the case with some Sofitel. Plat (now Diamond) level recognition was excellent with upgrading , even in an hotel fully booked. The only weak point is maybe breakfast that could be improved.

Dear Mr. daddylecool, Hope you had an amazing and memorable 4 days with us. Many thanks for sharing your experience and well noted in improving our breakfast as we are making it as a goal this 2020 to be the best breakfast venue in town. Thank you very much! Best regards, Jed & Team

Ms

Customer review rating 4.7/5

Mei Couples - 28/12/2019 Confirmed reviews ALL

It is a great hideaway in a peaceful city. The crew are staff are super friendly and caring. The food and cooking was impeccable. Lovely moments.

Dear Ms. Elaine, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. We'll take note on the your feedback as we strive to continuously improve our products and services in the hotel. If you wish to give us more details, feel free to drop us an email. Thank you very much! Best regards, Jed O'Connor H9…

Great hospitality experience in a fantastic property and great staff

Customer review rating 4.7/5

Jella Families - 26/12/2019 Confirmed reviews ALL

Fantastic food, nice cooking class session. Great property, nice garden. Improvements in airconditioning and lighting experience in the room can be better. Also lot of smoke from neighbours ( due to local cooking habbit) which rusult in hazardous airquality specially in morning and evening. With only an outdoor restaurant this is not good for asmastic people and you g childern.

Dear Ms. Jella, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. We'll take note on your comments for improvement. If you like to share more. Please don't hesitate to drop us an email. Thank you very much! Best regards, Jed O'Connor H9…

A wonderful stay

Customer review rating 4.7/5

Catherine M. E. Couples - 24/12/2019 Confirmed reviews ALL

We enjoyed a short stay in this wonderful setting, extremely nice and kind staff. The room was amazing, huge and so well designed. We received with generosity a late check out that allowed us to enjoy our last day in Luang Prabang fully and peacefully.

Dear Ms. Catherine, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Lovely hotel but some weird inconsistencies

Customer review rating 4.7/5

Anonymous Families - 18/12/2019 Confirmed reviews ALL

The Sofitel is a lovely hotel with beautiful rooms, but there are too many odd elements to the stay. First the open air restaurant is freezing at breakfast time, and the heaters do not help enough. We had to wear puffer jackets to eat breakfast. The breakfast also is odd - part buffet part service, but very inconsistent service at that. You had to try and grab someone for service, and even then, they then disappeared. all in all the breakfast experience needs to be improved, there is a very limited range, they run out of things and the service is patchy at best. I ate dinner one night at the restaurant as well, and again, it was very cold. The food was very good and the service better, but I was the only diner. I also found the room cleaning service a bit odd - i would return to my room at 1 or 2 and the room was not cleaned yet. They seemed to clean in the afternoon only. Also the back door - to go to the old city - is locked all day and only open at night, so to walk to town you have to walk the long way around via the front reception, which is a bit disappointing. All in all, an odd experience.

Beautiful and relaxing

Customer review rating 4.7/5

Charlie J. Solo - 17/12/2019 Confirmed reviews ALL

Love the rooms and the setting of the property. The staff were very pleasant and attentive. My only suggestion would be to perhaps be less aggressive when collecting signatures for checks like at the poolside. Overall, I very much enjoyed my stay! Thank you Over

Dear Mr. J., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. We'll noted about signing the bill and for the departure experience. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Nice hotel

Customer review rating 4.7/5

Anonymous Couples - 13/12/2019 Confirmed reviews ALL

Everything is perfect, hotel, room, staffs except food.

Dear Ms. APHIRADEE, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. Well noted on areas for improvement. We'll make sure to make it better the next time you visit Best regards, Jed O'Connor H9…

Relaxing getaway in Luang Prabang

Customer review rating 4.7/5

Anonymous Couples - 08/12/2019 Confirmed reviews ALL

Overall our experience was very good. We especially loved the pool area.

Dear Ms. Marisa, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and well noted on areas for improvement. Our staff is continuously doing english sessions provided by the hotel as the education system in Laos is not as good compared to other Southeast Asian countries you've been. I sincerely apologize if there were miscommunication during your stay. However, we are still looking forward to welcome you back in Luang Prabang and in our hotel. Best regards, Jed O'Connor H9…

Superb hotel. Lovely staff. Couldn’t do more to make me feel welcome back.

Customer review rating 4.7/5

Richard B. Solo - 07/12/2019 Confirmed reviews ALL

Very welcoming. Remembered I’d stayed before. Rooms beautiful. Great to have some time to actually relax in the gardens which are stunning. A real oasis.

Dear Mr. B., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…
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