Sofitel Luang Prabang Hotel 5 stars

Great front office, great food, great bed

Very close (walking distance) from Luang Prabang Main Street and all the must to see of the town, the Sofitel is very peaceful, with all you can expect as far as amenities and services are concerned. Rooms are particularly cosy. Special mention to the team members, always ready to help and assist. Spa is also very good. Tour desk was very helpful, too. Mail exchanges very fluids, which is sometimes not the case with some Sofitel. Plat (now Diamond) level recognition was excellent with upgrading , even in an hotel fully booked. The only weak point is maybe breakfast that could be improved.

It is a great hideaway in a peaceful city. The crew are staff are super friendly and caring. The food and cooking was impeccable. Lovely moments.

Fantastic food, nice cooking class session. Great property, nice garden. Improvements in airconditioning and lighting experience in the room can be better. Also lot of smoke from neighbours ( due to local cooking habbit) which rusult in hazardous airquality specially in morning and evening. With only an outdoor restaurant this is not good for asmastic people and you g childern.

We enjoyed a short stay in this wonderful setting, extremely nice and kind staff. The room was amazing, huge and so well designed. We received with generosity a late check out that allowed us to enjoy our last day in Luang Prabang fully and peacefully.

The Sofitel is a lovely hotel with beautiful rooms, but there are too many odd elements to the stay. First the open air restaurant is freezing at breakfast time, and the heaters do not help enough. We had to wear puffer jackets to eat breakfast. The breakfast also is odd - part buffet part service, but very inconsistent service at that. You had to try and grab someone for service, and even then, they then disappeared. all in all the breakfast experience needs to be improved, there is a very limited range, they run out of things and the service is patchy at best. I ate dinner one night at the restaurant as well, and again, it was very cold. The food was very good and the service better, but I was the only diner. I also found the room cleaning service a bit odd - i would return to my room at 1 or 2 and the room was not cleaned yet. They seemed to clean in the afternoon only. Also the back door - to go to the old city - is locked all day and only open at night, so to walk to town you have to walk the long way around via the front reception, which is a bit disappointing. All in all, an odd experience.

Love the rooms and the setting of the property. The staff were very pleasant and attentive. My only suggestion would be to perhaps be less aggressive when collecting signatures for checks like at the poolside. Overall, I very much enjoyed my stay! Thank you Over

Everything is perfect, hotel, room, staffs except food.

Overall our experience was very good. We especially loved the pool area.

Very welcoming. Remembered I’d stayed before. Rooms beautiful. Great to have some time to actually relax in the gardens which are stunning. A real oasis.

Excellent stay. Thanks a lot.

Staffs at Sofitel was nice. I have a great experience to stay at Sofitel Luang Phrabang. The ambience is really nice, room is clean and well design. Good facilities and love them all. Food is testy and well prepared.

We had a very pleasant stay. Lovely accommodation, beautiful pool and garden vistas. Staff were all so kind, friendly and eager to please Thank you for a fine time.

We had a great time at the Hotel. Truly relaxing experience. The staff were very friendly and working on all details to make it a nice stay for us. We also enjoyed spending time with the resident rabbits Mano & Mino.

A great experience, a special hotel with very friendly and capable staff always more than willing to help