Sofitel Luang Prabang Hotel 5 stars

Customer review rating 4.7/5 991 reviews

Sofitel Luang Prabang
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+ 22 Services
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Hotel extras

  • Prepare a 4-course meal with our talented chef

  • Private garden in all suites with outdoor bathtub or pool

  • Relax & Revive your 5 Senses with invigorating blind massage

  • All day drinks and evening free flow with MyResorts program

  • Discover all day benefits for children with MyKids program

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luang Prabang

Ban Mano
0600
luang prabang
democratic republic lao

Tel: +85671260777

Fax: (+856)71/260776

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOFITEL LUANG PRABANG : 

  • By plane

    LUANG PRABANG INTL At 5km / 3.11 miles

GPS :19.881499, 102.135347

Our accommodations

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

Garden Suite, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 56 / 603 sq ft
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Garden Suite, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Heritage Suite, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Governor's Residence, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 120 / 1292 sq ft
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Suites

Our restaurants and bars

GOVERNOR'S GRILL

Type of cuisine: International

Gourmet cuisine reaches new heights in the skillful hands of our world-class chefs who prepare sensational dishes worthy of this superb verdant setting. Enjoy local buffalo meat specialties, cooked to perfection on the grill, and decadent patisseries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOVERNOR'S GRILL

Non contractual photo

Borrow a book from an extensive library and snuggle up by the fireplace with a glass of vintage wine. Or sink into a wicker armchair with a tall refreshing cocktail and some tempting snacks in the garden as the sun fades into the misty horizon.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

991 reviews

tripadvisor

TripAdvisor Rating 4.5/5

908 reviews

Pleasant stay

Customer review rating 4.7/5

Vichuda S. Friends - 17/03/2020 Confirmed reviews ALL

Staffs are extremely friendly and helpful. The property is well maintained with soothing atmosphere. Foods are fresh and delicious.

Dear Ms. VICHUDA, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Great reception staff, from airport picked up to checked in were excellent.

Customer review rating 4.7/5

Nancy K. Friends - 15/03/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay at hotel, great friendly staff from cleaners to drivers. They were so helpful in arranging all the trips we took. The massage at the spa was great.. Love the residents rabbits! The set local cuisine we had in the evening was not that good. But bfast was great. Overall we had very enjoyable trip! Thank you to all who served us.

Dear Ms. NANCY, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Super hotel

Customer review rating 4.7/5

Joseph J. Couples - 15/03/2020 Confirmed reviews ALL

Wonderful and friendly staff. Warm welcome. Beautiful surroundings and first class facilities.

Dear Mr. J., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Great services, very nice hotel

Customer review rating 4.7/5

Vachara Families - 14/03/2020 Confirmed reviews ALL

My second time stay in Luang Prabang and my first time in Sofitel Luang Prabang hotel. Hotel staffs have very well service mild. We are very appreciated on their services during stays. This includes breakfast and dinner. The foods are perfect.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Jed O'Connor H9…

Excellent Stay withg exceptional service

Customer review rating 4.7/5

Val M. Couples - 04/03/2020 Confirmed reviews ALL

Our room was large very clean with super comfy bed, staff were very helpful and made our stay very special. We had a wonderful massage, delicious breakfasts and a lovely dinner in the Governors Grill The cooking class was fun which started with a trip to the local market to purchase some of the ingrediencies, then brekky followed by hands on cooking class followed by lunch. Thank You Ky.

Dear Mr. & Mrs M., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…
Customer review rating 4.7/5

Carol D. Families - 01/03/2020 Confirmed reviews ALL

Excellent from start to finish - I've already posted a review on Trip Advisor entitled ' oh Micky you're so fine (and the hotel is fabulous too,) Great stylish rooms, lovely grounds and great welcoming staff. We also sent an email to the manager thanking the staff , and in particular Micky for looking after us so well

Dear Ms. D., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team specially to Micky as we strive for continuous improvement in our products and services. Thank you again for this magnifique review and for the TripAdvisor, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Gorgeous Colonial find in Luang Prabang

Customer review rating 4.7/5

Melinda M. Families - 28/02/2020 Confirmed reviews ALL

My 12 and 13 years old daughter and I loved this unique hotel. Staff were amazing, rooms were unique, small touches of daily afternoon tea all made our trip a good one. We miss our sundowners by the pool as very relaxing and pretty environment around us. Big THANK YOU to Pookie ( who help me find my mobile phone which I left in the hotel) plus much more. Chef Pouky for lending he computer charger to my girls so they could do their daily online classes, Micke & Jed for welcoming us and making sure we were check in well. Souk and his staff to making sure our F&B needs were met.

Dear Ms. Melinda, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Wish we Could Have Stayed Longer

Customer review rating 4.7/5

Cecile H. Couples - 27/02/2020 Confirmed reviews ALL

We had a wonderful experience during our stay, Feb 12-15, 2020. The staff was warm, friendly and eager to accommodate us. The restaurant food was delicious, creative and well presented. The property is beautiful and well groomed continuously. The room, or should I say apratment, was gorgeous. The bathroom was huge with a soaking tub and separate large shower. There was a large outdoor space with two covered areas and a second soaking tub. Absolutely spectacular.Hope to return one day.

Dear Mr. Howard, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon for longer than your previous stay. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Impeccable service

Customer review rating 4.7/5

Bruce Couples - 26/02/2020 Confirmed reviews ALL

I would like to thank the staff of Sofitel Luang Prabang for taking such good care of us during our 3 nights stay. We had a wonderful time and was impressed by the service provided especially from Vard who went above and beyond. It’s a small team of staff but everyone was sincere and detailed. Thank you once again!

Dear Mr. N., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team specially to Mr. Vard as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Nice holiday

Customer review rating 4.7/5

Gultida Couples - 20/02/2020 Confirmed reviews ALL

Great location. Nice design. Very attentive and helpful staff. We had a great time during our stay.

Dear Ms. M., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Great historical ambience and grounds.

Customer review rating 4.7/5

Anonymous Families - 18/02/2020 Confirmed reviews ALL

Very much enjoyed the accomodation and grounds of the hotel. Beautiful buildings. But pool was very cold (needs heating in winter), proximity of other buildings and noise was regrettable, and the staff were (while very well intentioned and polite) lacking in English language (not all). Restaurant was lovely venue but menu (grill) a bit limited. Likewise 3 Nagas restaurant menu seemed nice but not as authentic as food in other venues.

Dear Mr. B., We're thankful that you were able to enjoy the accommodation and property grounds. We sincerely apologize if we didn't meet your expectations as what Sofitel should be. Indeed our service and English communication really needs more improvement. And the government and the hotel itself is keep pushing forward to have English lessons in schools and to build hospitality training centers in Luang Prabang. However in the future we do hope you still choose to stay with us to serve you better. Thank you very much for your recent stay and we'll make sure to take seriously your comments to improve more. Best regards, Jed O'Connor H9…

Great staff and spacious room

Customer review rating 4.7/5

Cynthia Solo - 15/02/2020 Confirmed reviews ALL

I really appreciated the attentive staff in all areas of the hotel. Reception was helpful, restaurant staff were friendly, cleaning staff were thorough, and spa staff were professional. Two staff members stood out: Pookie in reception was really helpful with spa bookings and was always so friendly, and Phone was wonderful in the spa (one of the best massages I’ve ever received). The only frustrations were due to the location, which was far from the central part of town, and the layout of the property, which I found to be creepy, especially after I discovered that the site is a former jail. Also, there were quite a few mosquitos on the property. Overall, though, the wonderful staff made up for the problems.

Dear Ms Cynthia, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. We do apologize for the loud rosters however we do hope you able to sleep well and we took note on your comments regarding the areas for improvement. Thank you for sharing your experience. Best regards, Jed O'Connor H9…

Tranquil and friendly environment

Customer review rating 4.7/5

Thomas M. Couples - 05/02/2020 Confirmed reviews ALL

It was such a very relaxing time, after a hectic 3 weeks in a smokey Australia. The staff were friendly and very helpful, the room and gardens were lovely, the food was good, and the hotel being away from the main drag, it was quiet, which we wanted. A suggestion - the lunch menu could be different that the evening menu, and both menus could be varied during the week.

Dear Mr. Thomas, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us specially your suggestion with the lunch and dinner menu. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Nice but no sleep

Customer review rating 4.7/5

Gordon O. Couples - 03/02/2020 Confirmed reviews ALL

Rooster outside hotel wall kept us awake for 4 nights crowing every 4 minutes from 1am until dawn. Lovely staff. Bad spa experience with forgotten booking and massage ruined by screaming children just outside. Badly trained masseuse. Price paid should include hotel transfer to airport. So much potential!

Dear Mr. Gordon, We sincerely apologize for the inconveniences during your stay with us and for not knowing your situation while you were here. I have shared your feedback to the whole team and will surely be better than this. Hoping to still welcome you back. Thank you for letting us know. If you wish to share more, don't hesitate to drop us an email. Best regards, Jed O'Connor H9…

impressive staying place

Customer review rating 4.7/5

Lalisanan Friends - 28/01/2020 Confirmed reviews ALL

warm welcome among experience slow life around world heritage city.

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Jed O'Connor H9…

Excellent property in a wonderful location

Customer review rating 4.7/5

Claire W. Families - 21/01/2020 Confirmed reviews ALL

We traveled as a family, 2 adults and 1 child who was 6 years old. The hotel was wonderful, very well appointed rooms with a beautiful outdoor garden. The swimming pool was lovely with sun loungers to relax in. The shuttle service in to the town on an evening was a great service and this would have been a welcome addition if this service had been available during the day.

Dear Ms. Claire, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Terrific accomodatoons, amenities and service

Customer review rating 4.7/5

Stephen L. Couples - 20/01/2020 Confirmed reviews ALL

Just what we were seeking. Quiet elegance.

Dear Mr. L., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…

Beautiful estate but service needs improvement

Customer review rating 4.7/5

Rene Couples - 13/01/2020 Confirmed reviews ALL

beautiful peaceful place for vacation. food is good at Government Grill. Service at the restaurant is excellent. Staff are very friendly and they try to help in every way. However, we had the following incidents and would be better to address for improvements: 1. We had massages but the room was very noisy as there was a wedding next door. it was very very noisy. though we were offered to have the massage at our room but was told there would be no massage bed to be set up. I believe there should always be a back up plan for similar case, so guests satisfaction would not be affected. 2. WiFi was not working at all on our last night and next morning. there was no back up plan for it. Resort should always have back up plan and quick fix for technology. 3. Our room was clean but cleaning staff should pay more attention to detail. carpet was left to be flipped in our room after cleaning, our bathroom sink area was not cleaned completely.

Dear Ms. L., We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We felt so bad that you had inconveniences during your stay with us. We will seriously take note of everything that needs improvement so we could serve you better next time. Our WIFI provider had some technical problems during your stay and has affected not only our hotel but other places they are servicing too. We do apologize for that. Thank you for this review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

A place of tranquility to start 2020

TripAdvisor rating 4.5/5

DayTrip53158015379 Couples - 13/01/2020 TripAdvisor review

Our three day stay at the Sofitel Luang Prabang was a perfect getaway to start 2020. Lovely and tranquil place with friendly and helpful staff. Love the old architectures. Food was excellent. My wife and I were so lucky to meet a Cambodian compatriot there, Vuth, who was super friendly and helpful during our stay. See you again soon.

Dear DayTrip53158015379, We truly appreciate your feedback regarding your stay and that you found us as a perfect getaway to start 2020. We're glad that we made your stay memorable and surely Mr. Vuth was very happy to meet you. Thank you very much and looking forward in welcoming you back soon. Best regards, Jed & Team

Comfotable and relux

Customer review rating 4.7/5

Fumii Couples - 07/01/2020 Confirmed reviews ALL

All of the stuff are so kind and wonderful hospitality. We had a yummy breakfast and stayed a great room and had a wonderful time. The location is a little bid far from the city but we like this location. We are so satisfied with this staying.

Dear Ms. Fumi, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #LiveTheFrenchWay Best regards, Jed O'Connor H9…
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