Sofitel Luang Prabang 5 stars

Dear Paul B., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us at Sofitel Luang Prabang. I sincerely apologize that your experience did not meet the high standards we strive to deliver. I am truly sorry to hear about the challenges you encountered—from the arrival experience, to the room condition, breakfast quality, and service from our team. Please rest assured that your comments are taken very seriously. We are reviewing all the points you mentioned, particularly in regard to staff training, air conditioning maintenance, food presentation, and overall guest services, to prevent similar experiences in the future. At Sofitel Luang Prabang, we deeply value feedback from our ALL loyalty members and guests, and your comments will guide us in improving both our operations and facilities. I would be very grateful for the opportunity to personally welcome you back in the future and provide you with the true Sofitel experience that you rightfully expected. Thank you once again for sharing your thoughts. Sincerely, Te Duty Manager Sofitel Luang Prabang Hotel

Dear BarclayOne, Thank you for your kind words! We\'re thrilled to hear you enjoyed the room, food, and especially our lovely team. Your recognition means a lot to us. We truly appreciate your comment on value it’s wonderful to know you found the experience worth it. We hope to welcome you back again soon for another memorable stay in Luang Prabang. Warm regards, Vard Front Office Manager Sofitel Luang Prabang

Dear C., Sabaidee and thank you so much for your incredibly kind and thoughtful review. We are absolutely delighted to hear that your experience at Sofitel Luang Prabang was nothing short of exceptional. From the cozy comfort of your room, the tranquil ambiance of the pool and gardens, to the joyful moments watching our little bunnies, your words beautifully capture the spirit of our property—and it brings us great joy to know that you felt it too. Your praise for our team’s service means the world to us, and we will be sure to share your lovely comments with everyone. Feedback like yours is what inspires us to continue delivering heartfelt hospitality every day. Thank you for your loyalty as an ALL – Accor Live Limitless Classic member and for your perfect ratings across the board. It would be our absolute pleasure to welcome you back again and again—your Sofitel family in Luang Prabang will always be here waiting to greet you with a warm smile. Warmest regards, Te Duty Manager Sofitel & 3 Nagas Luang Prabang

Dear SussexSteve123, Thank you so much for your heartwarming review! We're thrilled to hear that your stay at Sofitel Luang Prabang felt like "heaven on earth" and that you had such a fantastic time with us. Your kind words about our friendly team, well-kept grounds, peaceful atmosphere, and little touches like the complimentary neck massage mean the world to us. We’re especially happy to know the rabbits and the tranquil setting added to the charm of your stay. We can’t wait to welcome you back next year for another unforgettable experience! Best regards, Vard Front Office Manager Sofitel Luang Prabang

Dear Jondoang, Thank you for sharing your wonderful experience with us! We are so pleased to hear that you enjoyed your first stay at Sofitel Luang Prabang and appreciated the blend of history and modern comfort. It’s great that you enjoyed the spacious room, outdoor bathtub, and our lovely garden with the bunnies—it’s one of those special touches we love to offer our guests. Your kind words about our team Te, Leng, Noudny, Yai, and myself mean so much to us. We’re grateful for your recognition, and we’re so happy that we could make your stay pleasant and memorable. Thank you again for recommending us, and we would be thrilled to welcome you back to Sofitel Luang Prabang in the future! Warm regards, Vard Front Office Manager Sofitel Luang Prabang