Sofitel Luang Prabang 5 stars

A Peaceful Retreat with Exceptional Service Our stay at Sofitel Luang Prabang was truly unforgettable. Set in a tranquil and peaceful environment, the property is a perfect escape for those seeking relaxation and authentic charm. From the moment we arrived, the reception team greeted us with genuine warmth and care — a special thank you to Te, Noudny, Unni, and Phone for their exceptional service and attention to detail. Their thoughtful and helpful nature made us feel completely at home. The complimentary bicycles were a fantastic way to explore the quaint streets of Luang Prabang, adding a touch of adventure to our stay. Breakfast each morning was a highlight — the local dishes from the live cooking station were absolutely mouth-watering, and the fresh juices were the best we’ve had anywhere. We also appreciated the hotel’s well-curated and diverse wine list, offering excellent pairings with dinner. Another thoughtful gesture was the free transfer to their sister property, which added an extra level of convenience to our experience. Overall, Sofitel Luang Prabang exceeded all expectations. The peaceful setting, excellent amenities, and outstanding service from every staff member made our stay truly memorable. We can’t wait to return!

The hotel is fantastic, and the staff is always happy to help. A lot of rabbits will be running around. The quality of the restaurant's food and service is outstanding. Delicious and diverse breakfast choices.Staff members are very attentive. A stunning garden. Evening is perfect for trying their food and drinks. The coffee in both the restaurant and the room is truly exceptional.

Unfortunately, this hotel did not meet our expectations, and we would likely not return to this property. Pros: - Room: The room was nice and spacious. - Staff: In general, the staff were polite, though I will say not 5* quality. Cons: - Pool: The pool was disgustingly dirty. The water was a brown colour, the bottom of the pool was slimy and, all in all, it was not maintained. The area around the pool was also disappointing, and it seemed there were no pool attendants. This meant there were often no towels, people's dirty drinking glasses left out all day and no one for drinks service. - Cleaning: The cleaning service was not what you would expect for a five star resort. The bed was often poorly made, and there was no attempt to do anything but the basics. - Communication: We tried to book a massage over the phone. When we turned up to the spa, they were surprised to see us - and had no reference of our booking in the system. There was only one spa therapist on duty, so one of us skipped it. We also had a similar experience with our airport transfer, whereby we had to confirm multiple times. I regularly stay at Accor properties, and this has been my most disappointing stay to date. The price point for what you get is way too high.

This was a really amazing boutique type hotel property that has been so well preserved. The ex French govenor's home added unique character and charm. We were well looked after by the team in this beautiful hotel. Breakfast served unique local dishes at the Govenor's Grill. The pool setup is relaxing and I can easily see why it was awards the best pool in Luang Prabang. Location is not far from the night market. This property comes highly recommended in Luang Prabang!

The hotel is beautiful and the public areas are very well maintained. Our stay was a mixed bag as there are a lot of things which weren’t right about this hotel and the overall stay. Pros: -Nice hotel with beautiful rooms -Staff was polite and great to see a lot of locals Cons -The air conditioning just didn’t work effectively due to poor insulation in the room. Hence, sleep quality wasn’t great. -For a boutique hotel and the cost, it was surprising not to see the general manager or the F&B manager around whatsoever. Very disappointing! It’ll be nice to have someone around who’s fluent in English (Am assuming most tourists speak) -Swimming pool was filthy! It seems to have never been cleaned and the finishing on the edges is terrible-I even got cut by the nails which were protruding! -F&B-it’s average at best! Please don’t even try the milk products or some of the meat items at breakfast, as they are terrible to say the least. In summary, stay in this hotel if you get a good deal but it’s definitely not worth USD 350 a night!