Sofitel Luang Prabang 5 stars

Arrived in Laos in the wrong airport - we had no booking - 10.30 pm - everything at the airport was closing - we grabbed a cab to the Sofitel hoping they would be able to give us a room - they score 100% preparing rooms for us in less than 30 mins - fantastic hotel - and the staff couldnt do enough to make sure we felt safe and comfortable

We spent two nights at the Sofitel Luang Prabang. Here is my experience: - The most impressionable is the staff's service (K.Pookie and team, including chef Perth and team), who took care of my family every step of the staycation with a wonderful experience. I love all the staff! - The room is very comfortable, especially the private garden area for the bath hub. - The swimming pool is very nice, as is the garden zone for relaxing time. - A treasure hunt activity is also good to try! You will have a good experience. - Food and drink are above average. You can try everything (please inform the chef if you don't like spicy tastes). Overall, the staycation was wonderful. Highly recommended!

The staff are exceptional and nothing seemed too much trouble. They were attentive, kind and seemed to know what we might need before we knew we needed it! We had arrived in a heatwave and I was not felling well. The hotel and the staff did everything they could to make things more comfortable for us, especially Ms Thome, who went out of her way to make our stay so perfect. We cannot thank both the Hotel and the staff enough and can't wait to return.

Sofitel is definitely the best place to stay in town. I have previously stayed at the 3 Nagas (it’s sister hotel) which is in the old quarter, as well as other hotels, but this time I stayed at both hotels and was very impressed by the Sofitel. Firstly, it is the most beautiful and calm environment, surrounded by thoughtfully restored heritage buildings and immaculate grounds. We were fortunate to have a large suite with a garden and huge outside bath. It was stunning and better than website photos! The staff are exceptional and nothing seemed too much trouble. They were attentive, kind and seemed to know what we might need before we knew we needed it! We arrived in a heatwave and I was not feeling well. The staff did everything they could to make things more comfortable for us, especially Ms Neem (at the 3 Nagas) and Ms Thone at the Sofitel who went out of her way to make our stay so wonderful. Thank you for the homemade biscuits and tote bag with our names embroidered, given as we left - a thoughtful gesture. The Sofitel is a 5-10 min bike ride into the old quarter in a lovely area with some nice restaurants nearby. Everything is close-by so cycling can get you to most places quickly or there is a hotel-hotel shuttle or transport can easily be arranged. The Alms ceremony outside the 3 Nagas is becoming quite a popular spot, so I was delighted to find that monks from the temple local to the Sofitel pass by also each morning. A big advantage is that the 2 hotels are semi-linked, so we could relax at the Sofitel around a beautiful pool and gardens and then when we were looking at temples etc in the old quarter, we felt we had an extension of the hotel right there; we could have a drink or lunch at the 3 Nagas and put it on our bill, the bikes were interchangeable and one morning even had breakfast there after the morning market. Luang Prabang is one of the most beautiful places and the Sofitel, with its heritage elegance and excellent hotel credentials, is difficult to beat. We can’t wait to go again.

I could not have been more pleased with my total experience at this property. The entire staff are committed to your needs in a genuine and generous way. The amenities, pool, spa, restaurant and the grounds are supported by talented individuals. I would come again in a heartbeat.