Sofitel Luang Prabang Hotel 5 stars

We traveled as a family, 2 adults and 1 child who was 6 years old. The hotel was wonderful, very well appointed rooms with a beautiful outdoor garden. The swimming pool was lovely with sun loungers to relax in. The shuttle service in to the town on an evening was a great service and this would have been a welcome addition if this service had been available during the day.

Just what we were seeking. Quiet elegance.

beautiful peaceful place for vacation. food is good at Government Grill. Service at the restaurant is excellent. Staff are very friendly and they try to help in every way. However, we had the following incidents and would be better to address for improvements: 1. We had massages but the room was very noisy as there was a wedding next door. it was very very noisy. though we were offered to have the massage at our room but was told there would be no massage bed to be set up. I believe there should always be a back up plan for similar case, so guests satisfaction would not be affected. 2. WiFi was not working at all on our last night and next morning. there was no back up plan for it. Resort should always have back up plan and quick fix for technology. 3. Our room was clean but cleaning staff should pay more attention to detail. carpet was left to be flipped in our room after cleaning, our bathroom sink area was not cleaned completely.

Our three day stay at the Sofitel Luang Prabang was a perfect getaway to start 2020. Lovely and tranquil place with friendly and helpful staff. Love the old architectures. Food was excellent. My wife and I were so lucky to meet a Cambodian compatriot there, Vuth, who was super friendly and helpful during our stay. See you again soon.

All of the stuff are so kind and wonderful hospitality. We had a yummy breakfast and stayed a great room and had a wonderful time. The location is a little bid far from the city but we like this location. We are so satisfied with this staying.

Great front office, great food, great bed

Very close (walking distance) from Luang Prabang Main Street and all the must to see of the town, the Sofitel is very peaceful, with all you can expect as far as amenities and services are concerned. Rooms are particularly cosy. Special mention to the team members, always ready to help and assist. Spa is also very good. Tour desk was very helpful, too. Mail exchanges very fluids, which is sometimes not the case with some Sofitel. Plat (now Diamond) level recognition was excellent with upgrading , even in an hotel fully booked. The only weak point is maybe breakfast that could be improved.

It is a great hideaway in a peaceful city. The crew are staff are super friendly and caring. The food and cooking was impeccable. Lovely moments.

Fantastic food, nice cooking class session. Great property, nice garden. Improvements in airconditioning and lighting experience in the room can be better. Also lot of smoke from neighbours ( due to local cooking habbit) which rusult in hazardous airquality specially in morning and evening. With only an outdoor restaurant this is not good for asmastic people and you g childern.

We enjoyed a short stay in this wonderful setting, extremely nice and kind staff. The room was amazing, huge and so well designed. We received with generosity a late check out that allowed us to enjoy our last day in Luang Prabang fully and peacefully.

The Sofitel is a lovely hotel with beautiful rooms, but there are too many odd elements to the stay. First the open air restaurant is freezing at breakfast time, and the heaters do not help enough. We had to wear puffer jackets to eat breakfast. The breakfast also is odd - part buffet part service, but very inconsistent service at that. You had to try and grab someone for service, and even then, they then disappeared. all in all the breakfast experience needs to be improved, there is a very limited range, they run out of things and the service is patchy at best. I ate dinner one night at the restaurant as well, and again, it was very cold. The food was very good and the service better, but I was the only diner. I also found the room cleaning service a bit odd - i would return to my room at 1 or 2 and the room was not cleaned yet. They seemed to clean in the afternoon only. Also the back door - to go to the old city - is locked all day and only open at night, so to walk to town you have to walk the long way around via the front reception, which is a bit disappointing. All in all, an odd experience.

Love the rooms and the setting of the property. The staff were very pleasant and attentive. My only suggestion would be to perhaps be less aggressive when collecting signatures for checks like at the poolside. Overall, I very much enjoyed my stay! Thank you Over

Everything is perfect, hotel, room, staffs except food.

Overall our experience was very good. We especially loved the pool area.

Very welcoming. Remembered I’d stayed before. Rooms beautiful. Great to have some time to actually relax in the gardens which are stunning. A real oasis.