Pullman Luang Prabang 5 stars

Customer review rating (ALL Rating) 4.6/5 273 reviews

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Pullman Luang Prabang - Image 1
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Ban Pong Wanh, 06000 LUANG PRABANG, Lao people's democratic republic

Description

Hotel extras

  • Spoil your kids with fun activities and meal with MyKids

  • Enjoya a free flow & unique experience with MyGlass package

  • Largest hotel in Luang Prabang with 123 spacious guest rooms

  • State-of-the-art conference centre & meeting facilities

  • Family-friendly resort with 3 swimming pools and Kid's Club

Our accommodation(s)

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Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000 LUANG PRABANG
Lao people's democratic republic

GPS:19.862533, 102.106073

Telephone
Fax +856 71 211 188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATELIER

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  273 reviews

TripAdvisor Rating  5.0/5  392 reviews

Certificate of excellence 2024

Good hotel and helpful staff

Customer review rating 4.0/5

Phrancphoo Solo - Confirmed reviews ALL

The hotel located 4 km away from the town centre but transport to night market area provided every hour. The room is well equipped and clean and spacious. The restaurant manager David is very helpful and friendly. The downside is the hot water in the room is not hot enough so I could not have a hot bath. The TB signal could be a weak as the image is not so clear.

Dear Frank F., We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A beautiful resort with friendly staff

TripAdvisor rating 4.0/5

vaiju1957 TripAdvisor review

A beautiful resort in a peaceful natural surroundings. Encircling rice fields are spacious accommodations with balcony.The inviting mountains are in the backdrop. The staff is very friendly, polite , helpful and always smiling. Lin ,charming Beautiful young lady from the restaurant made sure that I get my ginger tea every morning for breakfast. Fresh pancakes were served daily . Would love to go back again . The resort provides a shuttle service so it was not difficult to go to the market or river cruise.

Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at our resort and appreciated the peaceful natural surroundings, spacious accommodations with balconies, and the stunning backdrop of the mountains. It’s always heartwarming to know that our guests find the environment relaxing and beautiful. We are especially grateful for your kind words about our team. Lin is indeed a charming and dedicated member of our staff, and we’re so pleased that she took extra care to make sure you had your ginger tea every morning. We’ll be sure to pass along your appreciation to her, as well as the rest of our team, who strive to make every guest’s stay as enjoyable as possible. We’re also happy to hear that our shuttle service was convenient for you, making it easier to explore the local market and enjoy the river cruise. We would love to welcome you back to our resort whenever you’re ready for another relaxing getaway. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. Warm regards, Pullman Management Team

Good getaway resort

Customer review rating 4.5/5

Lin Friends - Confirmed reviews ALL

The resort is away from the city center, a good place to recharge from all the traveling. They even provide shuttle bus to the city. The staff were friendly and went all out to try to meet my request. The dining staff David make us feel at home each time we had our meals, explaining to us more about the local cuisine and how it was being made. Love the stay at Pullman.

Verry Satisfaction

TripAdvisor rating 5.0/5

Wanderer53507650926 TripAdvisor review

Very good hotel nice view The Front office staff are verry respectful and lovely. The hotel room are verry good to stay. You must try to check in here.. also the amenities of this hotel was verry verry good and satisfactory The Best Hotel in LPB

Dear Guest, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a positive experience with our front office team, and we truly appreciate your kind words. Our staff takes great pride in providing respectful and friendly service, and we’re so glad it made your stay even more enjoyable. We’re also thrilled to know that you found our hotel rooms comfortable and the amenities to your satisfaction. It means a lot to us that you consider us the best hotel in Luang Prabang! Your recommendation truly warms our hearts, and we would be honored to welcome you back whenever you visit Luang Prabang again. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. Warm regards, Pullman Management Team

Far from a 5* Accor Hotel Experience

TripAdvisor rating 2.0/5

johankusch TripAdvisor review

As an Accor/ALL Platinum cardholder, I stay in a large number of hotels each year ranging from lowly Ibis 2* properties to superb 5* Sofitel Legend hotels. Consequently I know very well the difference between 5* and 2* service. This hotel is somewhat inconveniently located 4.3 kms out of town and is difficult to access, even though a minibus transfer service is provided up to 9.30 pm. The property has extensive grounds and the standard room size is generous. However, many buildings and walkways are fraying at the edges. The internet reception is mediocre and the water supply to the bath was cold, and only lukewarm to the shower. The breakfast is rather mediocre and it is unacceptable, for example, to be served packet fruit juice. The coffee and tea offered was, however, excellent. The reception staff are inexperienced at best, as has been noted by other reviewers, and we were kept waiting for 1.5 hours at check-in. Although Accor Platinum cardholders are entitled to a space available upgrade, this was denied to us on the spurious grounds that 'the hotel was full'. We later found out that the occupancy was only 30% and the reception staff were being economical with the truth. When faced with this fact the next day, we were offered an upgrade which we declined. The hotel apparently caters mainly to large Chinese tour groups and we felt as if we had been segregated to the last D6 block away from the other honoured guests. If you want to be treated with respect at this hotel, you'd better make sure that you are Chinese. We are leaving tomorrow to stay in the centrally located 3 Nagas Hotel (also Accor) that caters mainly to independent travellers, and expect a far better experience even though it is only a 4* property.

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Other web-users rate our hotel

  • 141 reviews 6.7/10 Location
  • 233 reviews 7.7/10 Room
  • 346 reviews 8.1/10 Service
  • 101 reviews 8.6/10 Comfort
  • 85 reviews 5.5/10 Breakfast
  • 78 reviews 7.6/10 Cleanliness
  • 24 reviews 10/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.