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Pullman Luang Prabang Hotel 5 stars

Customer review rating 4.7/5 610 reviews

ALLSAFE approved hotel

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Pullman Luang Prabang
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+ 27 Services

Hotel extras

  • Spoil your kids with fun activities and meal with MyKids

  • Enjoya a free flow & unique experience with MyGlass package

  • Largest hotel in Luang Prabang with 123 spacious guest rooms

  • State-of-the-art conference centre & meeting facilities

  • Family-friendly resort with 3 swimming pools and Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court (nearby)Paying
  • Boat excursions (nearby)Paying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000 luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :  VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodation(s)

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

DELUXE ROOM, 1 King Size Bed, Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Mountain view, Garden View, Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Mountain view, Garden View, Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 67 / 721 sq ft
  • Views: Mountain view, Garden View, Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Non contractual photo

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Non contractual photo

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

610 reviews

tripadvisor

TripAdvisor Rating 4.5/5

283 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

great hotel for kids

Customer review rating 4.0/5

John W. Families - 26/04/2021 Confirmed reviews ALL

Hotel is very well organised. Assistant manager at the front desk was extremely helpful. There is a need for more routine maintenance - clean shower heads, check plumbing connections, ensure all lights are working before new occupant.

Dear John w., Sabaidee! Thank you for taking the time to complete our Guest Satisfaction Survey and for choosing to stay at the Pullman Resort during your recent visit to Luang Prabang. We are thrilled to learn you enjoyed your overall stay with us and found the service of our Assistant Manager to be helpful. Your kind words have been communicated to him and he is grateful for the recognition of his hard work. Your feedback is extremely valuable and we would like to also thank you for your suggestions. All of your comments have been to related to the pertinent department heads and they will take the necessary actions to improve our services. We look forward to welcoming you back to our resort! Warm Regards, The Pullman Luang Prabang Family

Beautiful location and amazing service

Customer review rating 4.5/5

David R. Families - 26/04/2021 Confirmed reviews ALL

We felt completely looked after by the team, who always ensured our needs were met. The room and the facilities were lovely and the location is beautiful with the grounds and resort feeling like it was maintained to the highest standards. Very family friendly too.

Dear David R., Sabaidee! Thank you for taking the time to complete our Guest Satisfaction Survey. We are thrilled to learn that you enjoyed your stay with us and that our team met your expectations. We would also like to thank you for your suggestions regarding our restaurant menu, please be assured, your comments have been passed to our Executive Chef. We look forward to welcoming you back to our resort! Warm Regards, The Pullman Luang Prabang Family

Super Break

Customer review rating 4.5/5

David Families - 17/02/2021 Confirmed reviews ALL

The resort was wonderful, the room well prepared and laid out but hte setting is amazing, the rice fields an mountains provide and stuning backdrop. Staff are super helpful, making sure your needs are met and that we had an excellent visit.

Dear David, Sabaidee! Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted to hear you enjoyed your stay with us and that our team met your expectations. We look forward to welcoming you back to our resort! Warm Regards, The Pullman Luang Prabang family

Good

Customer review rating 3.5/5

Z. S. Couples - 01/02/2021 Confirmed reviews ALL

The bathroom plastic soap holder are broken, and broken piece are kept in the bath room,front office staff are not truly warmly, Just copy the procedure from a standard training. Not explain my package content, i have to call back for Confirm of it. Inconvenience for access to town,because the time is fixed, unless i have a car. Go to spa the prior guest are smoke there, not. Good... Overall the surrounding are good for relaxed. The breakfast is very good!

Dear Z.s., Sabaidee! We would like to thank you for choosing our resort as your accommodation choice for your recent visit to Luang Prabang and for taking the time to complete our Guest Satisfaction Survey. We are delighted to read you found our serene grounds to be relaxing and enjoyed our delectable breakfast menu. On the other hand, we are disappointed to learn of the broken soap dish in your room. This does not in any way reflect the usual service level at the Pullman Resort Luang Prabang. Kindly rest assured, our Executive Housekeeper will reinforce the team’s training to avoid such incidents from reoccurring in the future. Laos still practices slash and burn farming and the smell of smoke can travel long distances depending on the prevailing winds. As our resort is non-smoking, it is unfortunate that your spa experience was marred by the smell of smoke in the air. We are also sorry for the miscommunication with the Front Office team regarding your package and that our complimentary shuttle service failed to meet your expectations. Our Front Office Manager will take the necessary steps to ensure all our guest service agents are able to explain reservation details clearly in the future. Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We hope this experience will not impair your trust in our resort and that you will give us the opportunity of welcoming you again soon. Sincerely, The Pullman Luang Prabang Family

Great stay

Customer review rating 5.0/5

Phongphan P. Couples - 01/01/2021 Confirmed reviews ALL

We had spent our night with wonderful and great stay when we made our booking until checked out. We were upgraded to Premium Deluxe room. Staffs very nice and helpful. Thanks to Mr. Rohan, he always recheck our feed back during stay. Room was spacious and full of facilities. I really like breakfast event it was a little choice but very tasty. We will go back to stay there for sure.

Dear Phongphan P., Sabaidee! We would like to thank you for choosing the Pullman Resort as your accommodation choice during your recent stay in Luang Prabang and for taking the time to complete our Guest Satisfaction Survey. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our resort. It is always encouraging for us to learn that our guests, especially our valued ALL Gold members are satisfied with our services as it is what we strive for every day. On the other hand, we regret our breakfast menu did not meet your expectations. Your suggestion on the variety of options has been carefully noted and passed to our Food & Beverage team. Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs. Your kind words have been passed on to our teams and particularly to Mr. Rohan who made your stay a pleasant one. This will certainly motivate them to keep up the good work. We all look forward to welcoming you back to our Resort! Sincerely, The Pullman Resort Luang Prabang Family

"Haven of peace in a stunning location"

Customer review rating 4.5/5

B. I. Families - 18/11/2020 Confirmed reviews ALL

A 10 minutes ride from town, the hotel villas are circling rice fields that make up most of the resort surface, together with views of the nearby mountains. Excellent service, comfortable and high-standard rooms, 3 separate swimming pools (toddlers/children/adults), fitness center, spa and a kid's indoor playground mean you can very well remain inside the compound if you wish to. Otherwise, the hotel shuttle will drop you off in town & pick up you later. A very enjoyable experience for us.

Dear Mrs.I., It has been a pleasure welcoming you to Pullman Luang Prabang. We are indeed appreciated both positive and constructive feedbacks to share with our team and encourage them to continuously improve the quality of our services. Thank you for sharing your experience, and we hope to welcome you and your family again. Sincerely, Pullman Luang Prabang Team

Beautiful hotel

Customer review rating 4.5/5

Nui Families - 06/11/2020 Confirmed reviews ALL

Beautiful hotel with great facilities for family and kids. Staff are super friendly and helpful.

Dear Mrs. I., We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive your comment and positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff to continuously improve the quality of our services. Thank you for sharing your experience, and we hope to welcome your family again. Sincerely, Pullman Luang Prabang Team

Perfect vacation

Customer review rating 5.0/5

Sergey Couples - 08/10/2020 Confirmed reviews ALL

Everything was on very high level.

Dear Mr.A., We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback form our guest. I am sure that this feedback will serve as an encouragement to all of our team to continue and improve the quality of services. Thank you again for sharing your experience, and we look forward to welcoming you back at our hotel in the near future! Sincerely, Pullman Luang Prabang Team

Best vacation with friends and kids

Customer review rating 5.0/5

Tatiana S. Families - 09/09/2020 Confirmed reviews ALL

We spent wonderful time with my friends and kids. The hotel is very comfortable for vacation with kids. It has kids club full of toys and kids swimming pool. Kids enjoyed to feed rabbits and ducks every morning after breakfast. The choice of meals for breakfast was very big for different types of diets. Once we asked for a special lunch for us on the view terrace, it was perfect. We enjoyed meat and vegetable BBQ cooked for us by chef. The staff was very friendly and helpful. I would be glad to return to this place!

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Pullman Luang Prabang Team

Very comfortable stay

Customer review rating 5.0/5

Tatiana S. Families - 30/08/2020 Confirmed reviews ALL

My friends and I spent marvelous 5 days in Pullman Luang Prabang. The villa and deluxe suites were very clean and comfortable. The territory of the hotel was nice and safe for our kids. The staff was helpful and friendly. I would recommend the hotel to my friends. And I'll come back by myself for sure.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Luang Prabang Team

Very good and professional service

Customer review rating 5.0/5

Mihkel P. Couples - 24/03/2020 Confirmed reviews ALL

Unfortunately we were not able to visit Luang Prabang and other countries in SE Asia as we returned back home Estonia, Europe from our first stopover in Abu Dhabi because of coronavirus pandemia. As situation was unclear if we come Luang Prabang or not (we wanted to anyway), then we asked Pullman Luang Prabang to give us an option to cancel just a day before arrival. And Pullman Luang Prabang understood our situation and allowed us to cancel reservation. And did it in warm and professional manner. This is the way how to win clients. We still have plans to visit Luang Prabang. Lets see when pandemia is over. While in Luang Prabang our very high priority hotel to stay is Pullman Luang Prabang Do wish you all the best in current situation and greetings to whole Pullman Luang Prabang team. Thanks for your time and sunshine, Mihkel

Dear Mihkel. Sabaidee, thank you very much for your generous feedback. The safety and well-being are the highest priority for Accor. As changes continue and are unpredictable, we revise our cancellation policy. When the situation get better, we hope to have the chance to welcome you at Pullman Luang Prabang. Stay safe and thank you for choosing us. Warm wishes, Wing Ki and Team

Very good stay

TripAdvisor rating 5.0/5

Jussi29 16/03/2020 TripAdvisor review

Booked room for 3 nights in March and it was a pleasant stay. Service was excellent as well as cleanliness. It`s not in the city, but it doesn`t matter. Shuttle goes few times a day. My suggestion to hotel is, that don`t demand information, when somebody comes back from city to hotel.It`s not funny to spent time in town and think schedule. Of course you can use tuktuk or taxi. Food is excellent if we talk about breakfast or a`la carte menu. Prices in a`la carte menu are very reasonable to compare for other restaurants in the city. Of course you can get your "fried rice" portion very cheap from street selleres.

Beautiful Village Resort

Customer review rating 5.0/5

Volker S. Friends - 13/03/2020 Confirmed reviews ALL

Gorgeous resort villas around terraced rice paddy. Huge luxurious rooms. Great service and super polite staff.

Dear Volker S., Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your stay with us. We are delighted you found your room to your comfort and our team met your expectations. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Quality hotel

Customer review rating 5.0/5

Kim W. Solo - 08/03/2020 Confirmed reviews ALL

Great room with a great pool. Every employee I ran into was smiling and extremely helpful. Solved a few problems I had. Lovely visit and would definitely return again.

Dear Kim W, Sabaidee! Thank you for taking the time to complete our survey. We are thrilled your room met your expectations and our team were able to assist you in a friendly manner. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Great service, great facilities, beautiful location

Customer review rating 5.0/5

Lindsay Families - 07/03/2020 Confirmed reviews ALL

This was a wonderful property. The staff was very friendly and helpful, the facilities were great, and the buffet breakfast was amazing. My kids loved feeding the bunnies, riding bikes around (provided by the hotel), and spending time at the pool and kids club. The trip could not have been more relaxing and we would love to return in the future. My only complain is that the WiFi wasn’t great. Sometimes it worked fine, but it was often slow or not connecting at all.

Dear Lindsay, Sabaidee! Thank you for taking the time to complete our survey, we are thrilled you seized the opportunity to kick back and relax. We would like to thank you for highlighting our team, facilities and notably our breakfast spread. We are delighted to hear your kids had an amazing experience at our resort. We sincerely apologize for the unstable WiFi connection. Telecommunications in Laos can sometimes be challenging. Our I.T. Manager is working on providing all of guest with a more stable WiFi connection. We thank you for your constructive feedback. We look forward to welcoming you and your family back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Excellent stay in the resort

TripAdvisor rating 5.0/5

Jackson Y Friends getaway - 11/01/2020 TripAdvisor review

I enjoyed my stay here. I stayed here for 3 night and it is about right for Luang Prabang. It seem like a high-class resort and I thoroughly enjoyed the amenities and the service. Everyone was very kind and the pool was never crowded. The room itself was super clean, and not only do they do one housekeeping in the morning, but I also noticed they did a quick clean in the late arvo! Good attention to detail! The only downside is that it is far away from town. You need to take a shuttle into town which could be some inconvenience for some. However, if you plan ahead and don't mind paying some money for taxi, then it is well worth the stay! Thank-you for the excellent stay! I will consider staying with Pullman when I return.

Dear Jackson Y, Sabaidee! Thank you for taking the time to share your experience with the TripAdvisor community. We are elated you enjoyed your time with us. We would like to thank you for complimenting our team, especially our House Keeping team, it always serves as a source of encouragement when they are recognized for their hard work. Additionally, we would also like to thank you for keeping us in mind the next time you return to Luang Prabang. We look forward to welcoming you back to our resort! Best, Denis and his team Denis Dupart - Area General Manager

Fabulous place

TripAdvisor rating 5.0/5

mc53236 Couples - 06/01/2020 TripAdvisor review

We stayed in the Pullman LP for 7 nights around the western New Year. Our great experience started right at the airport where the beforehand arranged pick-up was waiting for us at the arrivals and took us through the city to the hotel. Check-in was relaxing and we were upgraded to an extremely spacious premium deluxe suite for what we are grateful. The resort is arranged around paddy fields, water and the swimming pools, you can take a relaxing walk between the central facilities and the room. Beautiful views on the surrounding hills and fields of the local farmers. The grounds are very well maintained with flowers and trees everywhere. As the resort is a few kilometres out of town, it all is peace and quietness but the free shuttle takes you to and from the centre on an hourly basis if you would like to go visiting or wandering around. We found this a very positive element of our stay. All of the staff and the manager Mr Denis are very attentive and helpful, the only remark that we would have is the understanding of English of some of the local staff but their friendliness compensates for it. Huge choice of breakfast with both Asian and Western options, a lovely start of the day on the terrace with the rising sun. We got dinner every day from the Atelier restaurant, either at the restaurant or on the deck of the bar with the fire pit. Thanks again for our daily appetizer as part of our Accor status benefits. As a resume we found the Pullman of Luang Prabang a great choice for a slow holiday with a mixture of quiet relaxing and some local visits. We are already looking forward to returning !

Dear mc53236, Sabaidee from Luang Prabang! Thank you for taking the time to share your experience with the TripAdvisor community. We are elated you had a fabulous vacation. We are also delighted our service met your expectations and you had an opportunity to experience the serenity that Pullman Luang Prabang has to offer. We would also like to thank you for highlighting our grounds and cuisine, we are pleased you seized the chance to savor our culinary creations. Your candid feedback regarding our team’s English proficiency is appreciated as it has illuminated areas for improvement. We look forward to your return! Best, Denis and his team Denis Dupart – Area General Manager

Warm Welcome

TripAdvisor rating 4.0/5

jbl721 Couples - 31/12/2019 TripAdvisor review

From the moment of the airport pick up on arrival until the momemnt of departure, i experienced the geunine warmth and courtesy of the hotel staff that came from their heart and their culture. The hotel's environ and ambience and extensive grounds was great. The location was a little far from the city centre but that was compensated by the beautiful grounds that cannot be found in the city centre. The complaints that I had were: that the water in the shower did not drain properly; that the hot water took a long time to come on; that the house keeping staff forgot to put in fresh towels on 2 days after removing the used ones. that apert from the breakfast selection, the food at the hotel restaurant was simply not up to par and over priced compared to ALL the other places i ate at in the city. The front desk and concierge staff were extraordinarily helpful.

Dear jbl721, Sabaidee from Luang Prabang! Thank you for taking the time to share your experience with the TripAdvisor community. We are delighted you enjoyed your overall stay with us especially our team's warmth and the serenity that Pullman Luang Prabang has to offer. However, I am sorry to hear that you were not satisfied with your shower facilities, house keeping service and our breakfast. Please be assured, I have communicated your candid feedback to the pertinent team members and we will address all of your concerns. We hope to have the opportunity to welcome you back to our resort! Best, Denis and his team Denis Dupart - General Manager

Very good property

TripAdvisor rating 5.0/5

joaquinl341 Couples - 18/12/2019 TripAdvisor review

We stayed at the Pullman Luang Prabang during the first week of December and truly enjoyed the experience. The location is fantastic since it provides a quite environment with a beautiful surrounding. The staff is very friendly and the rooms very comfortable.

Dear Joaquin L, Sabaidee from sunny Luang Prabang! Thank you for taking the time to share your experience with the TripAdvisor community. We are delighted to hear you enjoyed your stay with us and had the opportunity to experience the serenity that Pullman Luang Prabang has to offer. We would also like to thank you for complimenting our team. We look forward to welcoming you back to our resort! Best, Denis and his team Denis Dupart - General Manager

Great Hotel

TripAdvisor rating 5.0/5

Joethetraveller58 Couples - 21/10/2019 TripAdvisor review

Situated on the road to Kuang Si Waterfalls, yet only a few kilometers from Luang Prabang centre. The hotel surrounds a terraced paddy field. The hotel is spotless, and unusual, no hidden mosquitoes nor gecko's. Restaurant very good, has a wide choice for breakfast. Including Buffalo Yogurt. Used the courtesy bus into the city a couple of times much better than a a bumpy Tuk Tuk. The staff were very friendly and helpful.

Dear Joethetraveller58, Sabaidee from Luang Prabang! Thank you for taking the time to share a review of our property with the TripAdvisor community. As you accurately pointed out, we are the closes 5* property to Kuang Si waterfall, as well as, located a mere few kilometers from the town center which has given us the space to provide serenity and peacefulness to all our guest. We are delighted you had the opportunity to savor our breakfast buffet, especially the buffalo yogurt. In Accor, we refer to our team as Heartist, heart + artist and they tediously endeavor to deliver the service you experienced firsthand. We look forward to welcoming you back in Luang Prabang. Best, Denis and his team Denis Dupart - Area General Manager

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