Pullman Luang Prabang Hotel 5 stars

TripAdvisor rating 5.0/5 227 reviews
Pullman Luang Prabang
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+ 27 Services
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Unwind with a free flow and unique beverage experience with MyGlass package

  • The largest hotel in Luang Prabang with 123 spacious guest rooms

  • Featuring the most complete conference and meeting facilities in Luang Prabang

  • Family-friendly resort with three swimming pools and a Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000
luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :   VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodations

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 67
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 83
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE SUITE, 1 King Size Bed, Private Garden and Mountain View

  • Max. number of persons: 3
  • Area: From 105
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 BEDROOM VILLA, Private Pool, Private Garden

  • Max. number of persons: 6
  • Area: From 270
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Photo non contractuelle / Strictly non binding

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

502 reviews

tripadvisor

TripAdvisor Rating 5.0/5

227 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Laos perfection

Customer review rating 4.7/5

Philip H. Families - 15/01/2020 Confirmed reviews ALL

Had a wonderful stay in the Pullman

Dear Philip H., Sabaidee! Thank you for taking the time to complete our survey. We are delighted you had a wonderful time with us. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Simply splendid

Customer review rating 4.7/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Thank you so much for your kind hospitality. My family deeply enjoyed staying at your place.

Dear Valued Guest, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you enjoyed your stay with us and that our team met your expectations. We look forward to welcoming you and your family back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Great place great place

Customer review rating 4.7/5

P. Couples - 13/01/2020 Confirmed reviews ALL

Rohan and Joun helped us settle in, and the facilities were great.

Dear P., Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your overall stay with us and that our team made you feel welcome. We would also like to thank you for complimenting Rohan and Joun, in return, they would like to share their appreciation for the recognition of their hard work. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Tropical Oasis

Customer review rating 4.7/5

Chase Couples - 13/01/2020 Confirmed reviews ALL

We had an amazing time staying at the Pullman. The grounds are beautiful and the staff is extremely friendly/helpful. We would not hesitate to book again and would definitely recommend to anyone traveling to Luang Prabang.

Dear Chase, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you had an amazing time with us. We would also like to thank you for highlighting our resort's ground and our team and for recommending us to your friends and family. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Great facilities but staff not attentive enough

Customer review rating 4.7/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

The facilities were great and new but I found some staff with little command of English and some did not appear to be friendly. Some in the dining were standing in front of me at the coffee station but did not take my order at all with a blank face right in front of me. Perhaps they did not have the courage to do so because of English barrier.

Dear Valued Guest, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you enjoyed our facilities however we are disappointed our team did not meet your expectations. We would like to thank you for your candid feedback as it has illuminated areas for improvement and please allow me to assure you that we will reinforce our training so that our team may better service our guest. We hope to have the opportunity to welcome you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Great hotel - service needs to improve

Customer review rating 4.7/5

Liam Families - 11/01/2020 Confirmed reviews ALL

The hotel is fantastic. Beautifully designed. Swimming pool probably a bit too cold Service was the issue - many times I asked for something but it just wasn't done. Eg food orders, shuttle bus request - even airport transfer.

Dear Liam, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you aesthetically appreciated our resort however we are disappointed that we did not meet your expectations. Please allow me to assure you that this is not our usual standard. Once again, we would like to thank you for your candid feedback as it has illuminated areas for improvement. We hope to have the opportunity to welcome you back to our resort. We promise to exceed your expectations! Warm Regards, Wing Ki & Team Guest Experience Manager

Excellent stay in the resort

TripAdvisor rating 5.0/5

Jackson Y Friends getaway - 11/01/2020 TripAdvisor review

I enjoyed my stay here. I stayed here for 3 night and it is about right for Luang Prabang. It seem like a high-class resort and I thoroughly enjoyed the amenities and the service. Everyone was very kind and the pool was never crowded. The room itself was super clean, and not only do they do one housekeeping in the morning, but I also noticed they did a quick clean in the late arvo! Good attention to detail! The only downside is that it is far away from town. You need to take a shuttle into town which could be some inconvenience for some. However, if you plan ahead and don't mind paying some money for taxi, then it is well worth the stay! Thank-you for the excellent stay! I will consider staying with Pullman when I return.

Dear Jackson Y, Sabaidee! Thank you for taking the time to share your experience with the TripAdvisor community. We are elated you enjoyed your time with us. We would like to thank you for complimenting our team, especially our House Keeping team, it always serves as a source of encouragement when they are recognized for their hard work. Additionally, we would also like to thank you for keeping us in mind the next time you return to Luang Prabang. We look forward to welcoming you back to our resort! Best, Denis and his team Denis Dupart - Area General Manager

Great service, Nice staff and brand new facility.

Customer review rating 4.7/5

Yot Y. Couples - 10/01/2020 Confirmed reviews ALL

Nice staff. Peaceful place, good for resting. May I advice the turn down service, If the hotel left some bedtime snack such as little chocolate or chips there will be great and make more impression of service.

Dear Yot y., Sabaidee! Thank you for taking the time to complete our survey. We are elated you enjoyed your overall stay with us and had the opportunity to experience the serenity that Luang Prabang has to offer. We would also like to thank you for your candid feedback regarding our turn down service, as it has illuminated an area of improvement so that we may better serve our guest. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Lovely Property but sub standard service

Customer review rating 4.7/5

Stephen G. Couples - 07/01/2020 Confirmed reviews ALL

There was no one to welcome us and we had to carry our bags into the reception area and wait for 15 mins before someone was available to check us in. No welcome drink or cool towel. Dinner in the restaurant was again a service problem. When we first arrived a tour guide had to find a waiter to greet us and seat us. Orders were incorrect. The property itself is beautiful and certainly a 5 star experience but the staff try very hard to serve but the delivery is a 3 star standard.

Dear Stephen G., Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed our property however we are disappointed that our service did not meet your expectations. Please allow me to assure you, the shortcomings you encountered during your stay with us, do not reflect our usual standards. Once again, we would like to thank you for your candid feedback as it has illuminated areas of improvement. We hope to have the opportunity to welcome you back to our resort. We promise to exceed your expectations. Warm Regards, Wing Ki & Team Guest Experience Manager

overall happy with stay and would recommend it.

Customer review rating 4.7/5

Ysl Families - 07/01/2020 Confirmed reviews ALL

Friendly staff, spacious room and toilet, very good breakfast, nice pool and well equipped gym. Free WiFi and shuttle to town too. Had a relaxing stay.

Dear YSL, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you enjoyed your time with us. We would like to thank you for complimenting our room and service. Our team would like to share their appreciation for the recognition of their hard work. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Fabulous place

TripAdvisor rating 5.0/5

mc53236 Couples - 06/01/2020 TripAdvisor review

We stayed in the Pullman LP for 7 nights around the western New Year. Our great experience started right at the airport where the beforehand arranged pick-up was waiting for us at the arrivals and took us through the city to the hotel. Check-in was relaxing and we were upgraded to an extremely spacious premium deluxe suite for what we are grateful. The resort is arranged around paddy fields, water and the swimming pools, you can take a relaxing walk between the central facilities and the room. Beautiful views on the surrounding hills and fields of the local farmers. The grounds are very well maintained with flowers and trees everywhere. As the resort is a few kilometres out of town, it all is peace and quietness but the free shuttle takes you to and from the centre on an hourly basis if you would like to go visiting or wandering around. We found this a very positive element of our stay. All of the staff and the manager Mr Denis are very attentive and helpful, the only remark that we would have is the understanding of English of some of the local staff but their friendliness compensates for it. Huge choice of breakfast with both Asian and Western options, a lovely start of the day on the terrace with the rising sun. We got dinner every day from the Atelier restaurant, either at the restaurant or on the deck of the bar with the fire pit. Thanks again for our daily appetizer as part of our Accor status benefits. As a resume we found the Pullman of Luang Prabang a great choice for a slow holiday with a mixture of quiet relaxing and some local visits. We are already looking forward to returning !

Dear mc53236, Sabaidee from Luang Prabang! Thank you for taking the time to share your experience with the TripAdvisor community. We are elated you had a fabulous vacation. We are also delighted our service met your expectations and you had an opportunity to experience the serenity that Pullman Luang Prabang has to offer. We would also like to thank you for highlighting our grounds and cuisine, we are pleased you seized the chance to savor our culinary creations. Your candid feedback regarding our team’s English proficiency is appreciated as it has illuminated areas for improvement. We look forward to your return! Best, Denis and his team Denis Dupart – Area General Manager

Beautiful location and surrounding, but service is not 5 star

Customer review rating 4.7/5

R. Couples - 05/01/2020 Confirmed reviews ALL

The hotel and the setting is amazing. We had a beautiful room and enjoyed our stay very much. It is a pretty relaxing and quiet place but not too far away to enjoy culture and the surrounding of Luang Prabang.

Dear R., Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your stay with us, especially your room and the serenity that Pullman Luang Prabang has to offer. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Good hotel, great facilities, great staff

Customer review rating 4.7/5

Sean Families - 04/01/2020 Confirmed reviews ALL

Had a wonderful trip and stay in Pullman Luang Prabang. Staff were really friendly and GP the extra mile to make the guests feel welcome, and at home. They’re very helpful in making all the arrangements for us. The rooms were spacious and clean and food was also good. Restaurant could have more local food choices for guests but overall pleasant experience. Will definitely come back and recommend the hotel. Special mention to Thony for arranging everything for us so well.

Dear Sean, Sabaidee from Luang Prabang! We're delighted to learn that our staff had made it a comfortable and pleasant experience for you, I will share your kind words to the team, especially Thony, he will be thrilled for your recognition,. Thank you for choosing and recommending us and we certainly hope to be able to host another wonderful stay for you on your next trip to our UNESCO town. Warm wishes, Wing Ki and Team Guest Experience Manager

Nice room

Customer review rating 4.7/5

Gandhi S. P. Families - 03/01/2020 Confirmed reviews ALL

Nice room, helpfull staff, good breakfast. The pool is too cold.

Dear Gandhi Saputra P., Sabaidee from Luang Prabang! Thank you very much for your feedback, we're delighted to learn that you had an overall enjoyable stay and thank you for complimenting the room, our team and breakfast. During the month of December, the ambient temperature can dropped to below 10 °C in morning and above 25 °C in the afternoon. Once again thank you for choosing our resort, on behalf of the entire team, we wish you a Happy New Year. Warm wishes, Wing Ki and Team Guest Experience Manager

Mr

Customer review rating 4.7/5

Mark Families - 03/01/2020 Confirmed reviews ALL

Pleasant stay. Nice and quite environment and away from the city. Hotel is well maintain and clean. Staff is friendly

Dear Mark, Sabaidee from Luang Prabang! We're delighted to learn that our team had made it comfortable and pleasant for your stay. On behalf of the entire team, we wish you a Happy New Year! Warm wishes, Wing Ki and Team Guest Experience Manager

Relaxing Christmas & New Year Break

Customer review rating 4.7/5

Sireethorn C. Families - 01/01/2020 Confirmed reviews ALL

Thumbs up to housekeeping team who really paid attentions to little details and made our stays very comfortable and felt like home. Our experience at the hotel would have been better if the hotel has not forgotten our booking for the morning alms. The receptionist called a tuktuk for us instead which was deadly freezing for an early ride and we nearly missed the alms. We stayed for 3 nights at the hotel and we were quite disappointed with the breakfast. There are lack of varieties for breakfast and do not meet Pullman's standards (which we have stayed elsewhere). Serving local breakfast, apart from Phou (noodle station), and adding more varieties to the buffet line would really improve our satisfaction. Local fruits apart from papaya and dragon fruits would be great too! Another thing would be the hot and cold water for the shower tap. It is either very hot or cold. We could not adjust to warm water and this happened for both rooms we booked. The staff are very helpful and efficient. However, we noticed that they served us for breakfast, they picked up our luggages, and checked us out as well. The waiting period for serving customers may be shorten if there are more staffs at reception desks.

Dear Sireethorn C., Sabaidee from Luang Prabang! We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. Whilst I'm pleased to see that your impressions were satisfactory in the main, I have made a note of the points you mentioned and would like to sincerely apologize for not meeting your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. On behalf of the entire team, we wish you a Happy New Year! Warm wishes, Wing Ki and Team Guest Experience Manager

The view is amazing

Customer review rating 4.7/5

Claire Families - 01/01/2020 Confirmed reviews ALL

The view and facility is amazing. One suggestion is to train staff more as they seem to be quite new to this! For example, they forgot to clean our room even though we told them twice!! However, their attitude are great! Just need more training maybe

Dear Claire, Sabaidee from Luang Prabang! Thank you for staying with us and shared your experience. Please accept my apologies for the mistake that we've made, I will share your suggestion to our concerning department heads, we appreciate your constructive feedback. On behalf of the Pullman Team, we wish you a Happy New Year! Warm regards, Wing Ki and Team Guest Experience Manager

Very good experience

Customer review rating 4.7/5

Joaquin Couples - 31/12/2019 Confirmed reviews ALL

The overall experience was great. All the staff was always friendly and smiling. Always asked if there was anything they could do to help us.

Dear Joaquin, Sabaidee from Luang Prabang! I'm thrilled to learn that you had a good experience in our resort, at AccorHotels, we refer our team members as 'Heartist' = Heart + Artist, your kind words will pass on to our heartists. Thank you very much! On behalf of the entire team, we wish you a happy new year! Warm regards, Wing Ki and Team Guest Experience Manager

Great Staff

Customer review rating 4.7/5

Masato H. N. S. W. L. T. B. O. T. 2. F. Families - 31/12/2019 Confirmed reviews ALL

All was good, esp the staff. Great team work.

Dear Masato H., Sabaidee! Happy New Year! Thank you for staying with us and leave us the compliments. I'm glad that you enjoyed your stay with us and hope to see you again in Luang Prabang! Warm wishes, Wing Ki and Team Guest Experience Manager

Warm Welcome

TripAdvisor rating 5.0/5

jbl721 Couples - 31/12/2019 TripAdvisor review

From the moment of the airport pick up on arrival until the momemnt of departure, i experienced the geunine warmth and courtesy of the hotel staff that came from their heart and their culture. The hotel's environ and ambience and extensive grounds was great. The location was a little far from the city centre but that was compensated by the beautiful grounds that cannot be found in the city centre. The complaints that I had were: that the water in the shower did not drain properly; that the hot water took a long time to come on; that the house keeping staff forgot to put in fresh towels on 2 days after removing the used ones. that apert from the breakfast selection, the food at the hotel restaurant was simply not up to par and over priced compared to ALL the other places i ate at in the city. The front desk and concierge staff were extraordinarily helpful.

Dear jbl721, Sabaidee from Luang Prabang! Thank you for taking the time to share your experience with the TripAdvisor community. We are delighted you enjoyed your overall stay with us especially our team's warmth and the serenity that Pullman Luang Prabang has to offer. However, I am sorry to hear that you were not satisfied with your shower facilities, house keeping service and our breakfast. Please be assured, I have communicated your candid feedback to the pertinent team members and we will address all of your concerns. We hope to have the opportunity to welcome you back to our resort! Best, Denis and his team Denis Dupart - General Manager
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