Pullman Luang Prabang Hotel 5 stars

TripAdvisor rating 5.0/5 199 reviews
Pullman Luang Prabang
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+ 27 Services
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Room 1

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Children's age

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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Unwind with a free flow and unique beverage experience with MyGlass package

  • The largest hotel in Luang Prabang with 123 spacious guest rooms

  • Featuring the most complete conference and meeting facilities in Luang Prabang

  • Family-friendly resort with three swimming pools and a Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000
luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :   VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodations

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 67
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 83
  • Views: Pool side, Mountain view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE SUITE, 1 King Size Bed, Private Garden and Mountain View

  • Max. number of persons: 3
  • Area: From 105
  • Views: Garden side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 BEDROOM VILLA, Private Pool, Private Garden

  • Max. number of persons: 6
  • Area: From 270
  • Views: Mountain view, Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Photo non contractuelle / Strictly non binding

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

438 reviews

tripadvisor

TripAdvisor Rating 5.0/5

199 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Luxury in Luang Prabang

Customer review rating 4.7/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Peaceful rest in luxury hotel. Beautiful resort with helpful staff

Dear Valued Guest, Thank you for taking the time to complete our survey. We're delighted you had the opportunity to rest and we're sure our team enjoyed accommodating your needs as much as you enjoyed your stay with us. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Extremely Satisfied

Customer review rating 4.7/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

Beautiful property during our 3 days stayed in Luang Prabang. Staff was very helpful.

Dear Valued Guest, Sabaidee! Thank you for taking the time to complete our survey and for your kind comment regarding our team. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Gorgeous estate in magical landscape

Customer review rating 4.7/5

Josefin N. Families - 30/11/2019 Confirmed reviews ALL

The setting of the estate in the surrounding landscape was perfect. Laos is really a beautiful country and this location captures the beauty of the mountains meeting the rice paddies postcard perfect. The estate is built with precision and real craftsmanship bringing traditional architecture together with modern technology. The staff is super sweet and service minded. A couple of things that could improve is the quality of the food, that unfortunately did not meet with the high quality of the estate, better food is found in the many simpler restaurants in town. The food served I menu was kind of bland. Breakfast though was good with a big variety that should meet every preference. The first introduction to the room and facilities did lack information, though it was easy enough to ask questions afterwards to the reception we did find out most things this way. The last comment for improvement is the trouble we had with the disfunctioning wc wich after a first “fixing” left us the first night without a economy in the room and really made a dent on our first impression of the hotel and staff. The next day, we did get a new room. The free shuttle to Luang Prabang was great, and extra round in mid day would have been a benefit for us with small kids. Overall we are however very pleased with our stay.

Dear Josefin n., Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey and sharing your experience with us. We are very happy that our team made you feel welcome and were super sweet and that you enjoyed the beauty and serenity our resort has to offer. However, we are sorry to learn that you were not satisfied with our cuisine and introduction to our room and facilities. This has been communicated to the concerned team members. We would also like to apologize for the malfunctioning toilet. Once again we would like to say thank for choosing to stay with us and we look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Touch of Laos countryside

Customer review rating 4.7/5

Sermsak H. Families - 30/11/2019 Confirmed reviews ALL

The hotel is very new. Even located a bit far from city but not a problem. It's take only few minutes to get to Luang Prabang landmark. My family and I stayed in pool villa that very lovely and so relax with private pool.

Dear Sermsak H., Sabaidee! Thank you for taking the time to complete our survey. We are elated you and your family enjoyed our pool villa. We hope to see you again soon. Warm Regards Wing Ki & Team Guest Experience Manager

My family had a wonderful experience at the Pullman

Customer review rating 4.7/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

The hotel is very accommodating to children, including adjoining rooms, kids club and a pool with a slide. The breakfast spread was very well appointed with fresh/healthy options, as well as decadent breakfast treats. The rooms were well appointed, clean and luxurious. Best of all were the welcoming and helpful staff. Rohan and Wang Ki helped us arrange numerous outings and were a fantastic resource for getting around Luang Prabang.

Dear Valued Guest, Sabaidee from sunny Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you and your family enjoyed your time with us. We would also like to thank you for highlighting our rooms, kids club, pool and breakfast, as well as, our team. In Accor, we refer to our team as Heartist, heart + artist and as you encountered first hand, our team constantly endeavor to personify the Heartist spirit. We look forward to welcoming you and your family back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Slow start but great finish

Customer review rating 4.7/5

Brendan Families - 26/11/2019 Confirmed reviews ALL

The hotel is lovely and peaceful and even though there are lots of guests you don't feel on top of each other and most staff provide a personal touch to their service. However there are a couple of areas that could improve a little. I had pre checked in but check in still took a long time. We also had been offered a room upgrade but the original room we were offered was not an upgrade. I showed the email and then another room was found for us. We had also organised for a baby cot and for baby sitting. While these were noted at check in we had to reconfirm the baby sitting and then we're asked to come back to lobby to fill out another form. It would have been good if this was provided at check in so we did not have to come back to lobby. We never received the baby cot even after calling reception. Having said all that the dinner we had was beautiful and the service by Nick and Sith was exceptional. The baby sitter was also very good and even though our daughter woke up she looked after her without bothering us. The room was great and the rest of the service was fantastic. Just some improvements on administrational side of things would make everything perfect.

Dear Brendan, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you enjoyed your overall stay with us. We would also like to thank you for highlighting the serenity of our resort and our team. In Accor, we refer to our team as Heartist, heart + artist. Nick and Chef Sith would like to share their gratitude for the recognition of their hard work. We would also like to thank you for your candid feedback as it has illuminated areas of improvement thus allowing us to better service our guest. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Great

Customer review rating 4.7/5

Nathchaya Business - 25/11/2019 Confirmed reviews ALL

Lovely but the staff seems to be quite confused and inconsistent about the booking and issuing receipt.

Dear Nathchaya, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you enjoyed your overall stay with us. Thank you for your feedback regarding our team, we will reinforce their training to ensure we deliver the service all of our guest deserve. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

beautiful resort in quiet location

Customer review rating 4.7/5

Ivo Families - 24/11/2019 Confirmed reviews ALL

The Resort is recently built in harmony with the existing rice fields. The location is stunningly beautiful and the resort breathes piece and quiet. The management and staff does everything possible to make it a perfect stay. If there were to be one item for improvement, if would be the service and choice of menu at the restaurant during dinner time. If felt more like a lunch menu and the service was not up to the same level as the overall service during our stay. Thus the perfect combination is staying at this resort and going out for dinner downtown in Luang Prabang which is facilitated by a shuttle service.

Dear Ivo, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted to learn you enjoyed your time with us and had an opportunity to experience the harmony and serenity that our resort has to offer. In Accor, we refer to our team as Heartist, heart + artist and as you experienced first hand, they constantly strive to embody the Heartist spirit. We appreciate your feedback as it has illuminated areas of improvement. It gives us the opportunity to improve the service we deliver to our guest and for this we are grateful. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team; Guest Experience Manager

very modern and nice resort in Luang Prabang area

Customer review rating 4.7/5

Krzysztof Couples - 18/11/2019 Confirmed reviews ALL

very modern and nice resort in the green part of Luang Prabang area . Very nice and professional service . A bit far from city but convenience free shuttle bus a few times a day . Nice and large rooms . Everythink was super , may be shuttle bus could be a bit more often

Dear Krzysztof, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you enjoyed your stay with us. We would also like to thank you for highlighting our resort and its grounds. In Accor, we refer to our team as Heartist, heart + artist. Our team constantly strive to embody the Heartist spirit as reflected in the service you received. Thank you for your feedback regarding our shuttle service. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Outstanding

Customer review rating 4.7/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Amazing resort with beautiful scenery. The personnel was extremly attentive and very friendly

Dear Valued Guest, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are thrilled to hear you enjoyed your stay with us. Thank you for highlighting our grounds and our team. In Accor, we refer to our team as Heartist, heart + artist. As you encountered, our team constantly strive to epitomize the Heartist spirit. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Excellant service by friendly, polite and professional staff.

Customer review rating 4.7/5

L. P. T. A. Friends - 17/11/2019 Confirmed reviews ALL

Not to mention about the nice environment and various facilities of the hotel, my friends and I were most impressed by the excellent services provided by Mr. Rohan and the restaurant staff, Nick & Chef Sath! Mr. Rohan is patient, polite and helpful and is always available to answer our questions. Thought working long hours during our stay, he was seen very energetic and always smiled when we met him. We pre booked the 5 course dinner for 12 people on our arrival night. However, for some reason the restaurant was not informed. Never the less, Chef Sath prepared the awesome Lao dinner for us in such a short time and Nick served the dinner with perfect arrangements. They were so amazed! Finally, we had another dinner in western style on our last night. It was also great and the credit should go to the restaurant staff. Actually, this trip is to celebrate birthdays of 5 group members and thank you for making our stay (3 nights) so memorable !

Dear L. Po Ting A. , Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. In Accor, we refer to our team as Heartist, heart + artist. As you experienced first hand, our team constantly endeavor to epitomize the Heartist spirit. Rohan, Nick and Chef Sith would like to share their appreciation for the recognition of their hard work. We apologize for the miscommunication and trust our team were able to resolve the issue is an expeditious fashion. We are delighted you enjoyed your meals at our restaurant, as well as, leaving you with fond memories during your time with us. We look forward to welcoming your back to our resort. Warm Regards, Wing Ki & Team Guest Experience Manager

Awesome personalised customer service

Customer review rating 4.7/5

Gan H. H. Friends - 17/11/2019 Confirmed reviews ALL

Service staff were attentive and caring, from the senior management (I.e GM) all the way to the housekeeping staff, who made us feel really at home throughout our stay. As my hubby and I were celebrating our anniversary, hotel was thoughtful to decorate the room and arranged some fruits and a cake for us. Room was clean and spacious. However we did have bad experiences with the “hardware”- the water was not hot, as such shower/ bath was not enjoyable. The water pressure was weak hence flush was not efficient. Hotel location was a bit out of the hustle and bustle, but the convenience of free shuttle was helpful.

Dear Gan Heng H., Sabaidee from Luang Prabang! Thank you for completing our survey, we are delighted our team were able to make you and your husband feel welcome with a personal touch. In Accor, we refer to our team as Heartist, as you experienced first hand, our team constantly personify the Heartist spirit. We are also grateful you liked your room decoration done specifically for you. We apologize for the issues you encountered regarding our hot water and water pressure. Please allow me to assure you, this is not our usual standard. Our engineering team worked around the clock to fix this issue, unfortunately they were not able to resolve it during your stay. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Leon Z.

Customer review rating 4.7/5

Leon Friends - 16/11/2019 Confirmed reviews ALL

Your staff are amazing. Rohan, Jet and the others too were phenomenal. I just felt like prices e.g. spa and transportation to/ from the airport were significantly more then anything I saw in town. But other then that my stay was amazing! Great margaritas too

Dear Leon, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are thrilled you had an amazing stay with us. In Accor, we refer to our team as Heartist, heart + artist and as you experienced first hand, our team constantly endeavor to embody the Heartist spirit. Rohan and Jet would like to share their appreciation for the recognition of their hard work. As well as, your compliments have been shared with our bar team, Mr. Bee & Mr. Keo. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Calm, clean, no stress

Customer review rating 4.7/5

Stephane Solo - 15/11/2019 Confirmed reviews ALL

Objective was to make a break in a new place in the world, discovery of local people, place, food... As for lodging, quietness and good level of service was to main attraction. The hotel is a bit away from the city, which is not an issue (and was known when I booked anyways...), and while I could arrange to rent a scooter, I was surprised it went through mixed messages about it. Apart from that small hickup, the overall experience reached my expectations in terms of local experience and restfull break far, far away.

Dear Mr. Stephane, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you were able to take a break and have the experience you were seeking. Thank you for highlighting our accommodation and service. In Accor, we refer to our team as Heartist, heart + artist and as you experienced first hand, our team constantly strive to epitomize the Heartist spirit. We sincerely apologize for the hiccup you experienced, please be assured we will address the issue with our team to ensure our guest will have the experience they deserve. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager
Customer review rating 4.7/5

Anonymous Couples - 15/11/2019 Confirmed reviews ALL

Wonderful Relaxing, very peaceful Staff were amazing Beautiful location

Dear Valued Guest, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you enjoyed your stay with us. In Accor, we refer to our team as Heartist, heart + artist and as you experienced first hand, our team constantly endeavor to embody the Heartist spirit. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Relax and enjoyable

Customer review rating 4.7/5

Clarence L. Friends - 13/11/2019 Confirmed reviews ALL

Beautiful environment

Dear Mr. Clarence L., Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you enjoyed your stay with us and found our resort to be beautiful. We look forward to welcoming you back. Warm Regards, Wing Ki & Team Guest Experience Manager

We love this place!!

Customer review rating 4.7/5

Damian Friends - 11/11/2019 Confirmed reviews ALL

We had a wonderful stay at the Pullman Luang Purbang The hotel is fresh and very well appointed. The location is tranquil and fits in with the surrounds without compromising on the modern creature comforts. You can see that they are working very hard to work with the local culture and landscapes to create a unique experience. The buildings are one part of the experience, but I have to say that the staff really made the stay that much more enjoyable. Every staff member we met from the Security, Day Spa, Gardening, Housekeeping, Food and Beverage and Front of Office team was wonderful. A warm smile and wave every time we cross paths. Special thanks to Rohan, Peng , Deth , Vong and Denis for their extra care in making our stay extra special. We had a great time and look forward to returning soon.

Dear Damian, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you had the opportunity to experience the tranquility and comforts our resort has to offer. As Pullman is the largest resort in Luang Prabang, we strive to have a positive impact on the local community and environment. In Accor, we refer to our team as Heartist, heart + artist. Our team persistently endeavor to epitomize the Heartist spirit as you experienced first hand. Your compliments have been shared to Rohan, Peng, Deth and Vong and they would like to share their gratitude for the recognition of their hard work. We look forward to welcoming you back! Warm Regards, Wing Ki & Team Guest Experience Manager

Magnificent experience.

Customer review rating 4.7/5

Laurent O. Couples - 11/11/2019 Confirmed reviews ALL

Excellent location, very quiet and peaceful. Welcoming and very attentive staff. They went the extra mile to make sure we were happy. I definitely recommend.

Dear Laurent O, Thank you for taking the time to complete our survey. We are delighted you enjoyed your stay with us and would like to also thank you for recommending us to your friends and family. In Accor, we refer to our team as Heartist, heart + artist. Our team work very hard to embody the Heartist spirit as you experienced first hand. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Repeat guess - unmet expectation

Customer review rating 4.7/5

Phoumy B. Couples - 11/11/2019 Confirmed reviews ALL

Front supervisor (Sai) when asked for room preferences, i.e., assigned Premium room with beautiful view, was told to get back - two days later. No reply. I have to rebook via Accor to get the attention of the staff for Premium. I originally book three night of Suite deluxe, ( I preferred for 2nd floor with view). Instead I was assigned to bottom floor with garden view with sunken bedroom. This was not what I wanted. I downgraded to Premium deluxe for my comforts and viewing of the mountain. I enjoyed my morning coffee out of the lanai.

Dear Phoumy B Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We apologize for the experience you had during your stay with us. Please be assured, this is not our standard and we will review our team's communication. We look forward to welcoming you back to our resort. We promise you will have a better experience with us. Warm Regards, Wing Ki & Team Guest Experience Manager

Stay at Pullman

Customer review rating 4.7/5

S. B. L. Families - 05/11/2019 Confirmed reviews ALL

I had an enjoyable and memorable stay at your hotel. Our rooms were spacious and comfortable with modern amenities. Your staff’s warm and friendly hospitality makes us feel right at home at Pullman. Truly, one of the most wonderful stay we ever had at any hotel.

Dear Bee L. S., Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are delighted you found our rooms to be comfortable and spacious. In Accor, we refer to our team as Heartist, heart + artist. As you experienced first hand our team work very hard to embody the Heartist spirit. We look forward to welcoming you back to our resort. Warm Regards, Wink Ki & Team Guest Experience Manager
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