Pullman Luang Prabang 5 stars

Customer review rating (ALL Rating) 4.6/5 232 reviews

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Pullman Luang Prabang - Image 1
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Ban Pong Wanh, 06000 LUANG PRABANG, Lao people's democratic republic

Description

Hotel extras

  • Enjoy the FLEXI Stay: 24 hour check-in & check out, at your convenience. Stay your

  • Spoil your kids with fun activities and delicious kids'meal. The perfect for a day of joy!

  • Largest hotel in Luang Prabang with 123 spacious guest rooms

  • State-of-the-art conference centre & meeting facilities

  • Family-friendly resort with 3 swimming pools and Kid's Club

Our accommodation(s)

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Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000 LUANG PRABANG
Lao people's democratic republic

GPS:19.862533, 102.106073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATELIER

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  232 reviews

TripAdvisor Rating  4.8/5  466 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Gaber G. Couples - Confirmed reviews ALL

The resort is very nice, got an upgrade, breakfast was ok, since I am a vegetarian, I expected more fruit options, there were only three fruit options available. At the breakfast there was an Israeli group, very loud, obnoxious, rude and disgusting behaviour of them. They were taking food from the buffet with bare hands and eating infront of them buffet. There was an obnoxious woman, probably the Guide, disgussing some things with the manager, right infront of our table, very loud.

Dear Mr. G., Thank you for your feedback. We’re glad you enjoyed the resort and upgrade. We apologize for the limited fruit options and will review this with our team. We’re also sorry for the disturbance during breakfast and will address the matter to ensure a better experience in the future. Thank you for staying with us. Pullman Luang Prabang

Customer review rating 5.0/5

Ester E. Friends - Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Fatima R. Families - Confirmed reviews ALL

It was a lovely stay! We booked the 2-bedroom-villa with private pool and we enjoyed every second. I do however have some points that needs to be improved. The breakfast buffet needs to be replenished when the dish is finished which they didn't. When we arrived most of the dishes were already empty and no one seems to be checking them to be refilled. The private pool needs to have a temperature controller - we have kids hence warm temperature in the pool is a must and so it's very important for us that they enjoy their stay more than us, their parents. The villa was at the end of the hotel and so we felt a bit isolated as my husband says however it was good as it was very quiet for us. Another thing are the mosquitoes - more insect repellant diffusers should be in the rooms - my son had 3 huge insect bites during our stay. The staff were friendly and always greeting us with a smile. The free shuttle to the old town was a great complimentary service and we definitely benefited from it.

Dear Guest, Thank you very much for choosing our 2-bedroom villa with private pool and for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your stay overall and that our staff, as well as the complimentary shuttle service, contributed positively to your experience. We also truly appreciate your constructive comments. We apologize for the inconvenience you encountered with the breakfast buffet not being replenished promptly. This is not the level of service we aim to provide, and we will address this immediately with our restaurant team to ensure closer monitoring and faster refills. Regarding the private pool temperature, we understand how important this is, especially when traveling with children. While our pools currently do not have temperature control, we will certainly consider this valuable suggestion for future improvements. We are also sorry that the villa location made you feel a bit isolated, although we are glad to hear you appreciated the quiet atmosphere. In addition, we apologize for the mosquito bites your son experienced. We will reinforce our insect-control measures and ensure more repellent diffusers are placed in the rooms, especially for families with young children. Thank you once again for your kind words about our team and services. We truly appreciate your feedback as it helps us improve, and we hope to have the pleasure of welcoming you and your family back for an even better stay.

Customer review rating 3.0/5

Richard B. Friends - Confirmed reviews ALL

Our toilet was broken during our entire stay....they sent workmen twice to fix it but they were unable so we had to use the one in the lobby which was not close by

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the toilet in your room. Despite our team’s efforts and multiple maintenance visits, we deeply regret that we were unable to resolve the issue during your stay. We understand how important comfort and convenience are, and we’re very sorry that you had to use the lobby restroom. Please know that we are taking immediate steps to fully repair the issue to ensure it does not impact future guests. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much improved experience. Kind regards,

Customer review rating 3.5/5

Juliana C. Couples - Confirmed reviews ALL

A beautiful resort

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Other web-users rate our hotel

  • 139 reviews 6.5/10 Location
  • 226 reviews 8/10 Room
  • 315 reviews 8.6/10 Service
  • 65 reviews 7.2/10 Cleanliness
  • 63 reviews 5.8/10 Breakfast
  • 9 reviews 6.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.