Pullman Luang Prabang 5 stars

Customer review rating (ALL Rating) 4.6/5 230 reviews

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Pullman Luang Prabang - Image 1
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Ban Pong Wanh, 06000 LUANG PRABANG, Lao people's democratic republic

Description

Hotel extras

  • Enjoy the FLEXI Stay: 24 hour check-in & check out, at your convenience. Stay your

  • Spoil your kids with fun activities and delicious kids'meal. The perfect for a day of joy!

  • Largest hotel in Luang Prabang with 123 spacious guest rooms

  • State-of-the-art conference centre & meeting facilities

  • Family-friendly resort with 3 swimming pools and Kid's Club

Our accommodation(s)

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Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000 LUANG PRABANG
Lao people's democratic republic

GPS:19.862533, 102.106073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATELIER

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  230 reviews

TripAdvisor Rating  4.8/5  466 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Ester E. Friends - Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Fatima R. Families - Confirmed reviews ALL

It was a lovely stay! We booked the 2-bedroom-villa with private pool and we enjoyed every second. I do however have some points that needs to be improved. The breakfast buffet needs to be replenished when the dish is finished which they didn't. When we arrived most of the dishes were already empty and no one seems to be checking them to be refilled. The private pool needs to have a temperature controller - we have kids hence warm temperature in the pool is a must and so it's very important for us that they enjoy their stay more than us, their parents. The villa was at the end of the hotel and so we felt a bit isolated as my husband says however it was good as it was very quiet for us. Another thing are the mosquitoes - more insect repellant diffusers should be in the rooms - my son had 3 huge insect bites during our stay. The staff were friendly and always greeting us with a smile. The free shuttle to the old town was a great complimentary service and we definitely benefited from it.

Dear Guest, Thank you very much for choosing our 2-bedroom villa with private pool and for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your stay overall and that our staff, as well as the complimentary shuttle service, contributed positively to your experience. We also truly appreciate your constructive comments. We apologize for the inconvenience you encountered with the breakfast buffet not being replenished promptly. This is not the level of service we aim to provide, and we will address this immediately with our restaurant team to ensure closer monitoring and faster refills. Regarding the private pool temperature, we understand how important this is, especially when traveling with children. While our pools currently do not have temperature control, we will certainly consider this valuable suggestion for future improvements. We are also sorry that the villa location made you feel a bit isolated, although we are glad to hear you appreciated the quiet atmosphere. In addition, we apologize for the mosquito bites your son experienced. We will reinforce our insect-control measures and ensure more repellent diffusers are placed in the rooms, especially for families with young children. Thank you once again for your kind words about our team and services. We truly appreciate your feedback as it helps us improve, and we hope to have the pleasure of welcoming you and your family back for an even better stay.

Customer review rating 3.0/5

Richard B. Friends - Confirmed reviews ALL

Our toilet was broken during our entire stay....they sent workmen twice to fix it but they were unable so we had to use the one in the lobby which was not close by

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the toilet in your room. Despite our team’s efforts and multiple maintenance visits, we deeply regret that we were unable to resolve the issue during your stay. We understand how important comfort and convenience are, and we’re very sorry that you had to use the lobby restroom. Please know that we are taking immediate steps to fully repair the issue to ensure it does not impact future guests. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much improved experience. Kind regards,

Customer review rating 3.5/5

Juliana C. Couples - Confirmed reviews ALL

A beautiful resort

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Top notch

TripAdvisor rating 5.0/5

ssuryouyo TripAdvisor review

Exceptional service provided by hotel staffs during my stay is the highlight for me and my brother's visit to Luang Prabang. Many thanks to Mina, Toto, and Kamchan in making our stay superb with their hospitality. The staffs gave us detailed information regarding the hotel facilities as well as providing us good recommendation for places to visit in Luang Prabang Area. Hotel free shuttle bus to city center was really helpful as well. We had a further delay for our evening flight, and they gave us complimentary late check out until 6PM on our departure date so that we could prepare better for our next trip to Vietnam. Our upgraded room was very huge and cozy, in which we were also grateful for. Highly recommended for those who are looking for a quite accommodation that is not too far from the city center.

Dear Guest, Thank you very much for taking the time to share such a wonderful review. We are truly delighted to hear that the exceptional service from our team made your stay in Luang Prabang memorable. Mina, Toto, and Kamchan will be thrilled to know that their hospitality contributed greatly to your experience. We are glad that the information provided by our staff, along with their recommendations around Luang Prabang, helped enhance your visit. It’s also great to hear that our complimentary shuttle service was convenient for you. We were more than happy to assist with your delayed flight by offering a late check-out until 6 PM, and we are pleased that the upgraded room added extra comfort to your stay. Thank you once again for your kind words and recommendation. We truly appreciate your support and hope to welcome you and your brother back for another wonderful stay in the future. Warm regards, Pullman Luang Prabang

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Other web-users rate our hotel

  • 136 reviews 6.5/10 Location
  • 224 reviews 8.2/10 Room
  • 315 reviews 8.6/10 Service
  • 63 reviews 7.3/10 Cleanliness
  • 62 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.