Pullman Luang Prabang Hotel 5 stars

The hotel is fantastic. Beautifully designed. Swimming pool probably a bit too cold Service was the issue - many times I asked for something but it just wasn't done. Eg food orders, shuttle bus request - even airport transfer.

I enjoyed my stay here. I stayed here for 3 night and it is about right for Luang Prabang. It seem like a high-class resort and I thoroughly enjoyed the amenities and the service. Everyone was very kind and the pool was never crowded. The room itself was super clean, and not only do they do one housekeeping in the morning, but I also noticed they did a quick clean in the late arvo! Good attention to detail! The only downside is that it is far away from town. You need to take a shuttle into town which could be some inconvenience for some. However, if you plan ahead and don't mind paying some money for taxi, then it is well worth the stay! Thank-you for the excellent stay! I will consider staying with Pullman when I return.

Nice staff. Peaceful place, good for resting. May I advice the turn down service, If the hotel left some bedtime snack such as little chocolate or chips there will be great and make more impression of service.

There was no one to welcome us and we had to carry our bags into the reception area and wait for 15 mins before someone was available to check us in. No welcome drink or cool towel. Dinner in the restaurant was again a service problem. When we first arrived a tour guide had to find a waiter to greet us and seat us. Orders were incorrect. The property itself is beautiful and certainly a 5 star experience but the staff try very hard to serve but the delivery is a 3 star standard.

Friendly staff, spacious room and toilet, very good breakfast, nice pool and well equipped gym. Free WiFi and shuttle to town too. Had a relaxing stay.

We stayed in the Pullman LP for 7 nights around the western New Year. Our great experience started right at the airport where the beforehand arranged pick-up was waiting for us at the arrivals and took us through the city to the hotel. Check-in was relaxing and we were upgraded to an extremely spacious premium deluxe suite for what we are grateful. The resort is arranged around paddy fields, water and the swimming pools, you can take a relaxing walk between the central facilities and the room. Beautiful views on the surrounding hills and fields of the local farmers. The grounds are very well maintained with flowers and trees everywhere. As the resort is a few kilometres out of town, it all is peace and quietness but the free shuttle takes you to and from the centre on an hourly basis if you would like to go visiting or wandering around. We found this a very positive element of our stay. All of the staff and the manager Mr Denis are very attentive and helpful, the only remark that we would have is the understanding of English of some of the local staff but their friendliness compensates for it. Huge choice of breakfast with both Asian and Western options, a lovely start of the day on the terrace with the rising sun. We got dinner every day from the Atelier restaurant, either at the restaurant or on the deck of the bar with the fire pit. Thanks again for our daily appetizer as part of our Accor status benefits. As a resume we found the Pullman of Luang Prabang a great choice for a slow holiday with a mixture of quiet relaxing and some local visits. We are already looking forward to returning !

The hotel and the setting is amazing. We had a beautiful room and enjoyed our stay very much. It is a pretty relaxing and quiet place but not too far away to enjoy culture and the surrounding of Luang Prabang.

Had a wonderful trip and stay in Pullman Luang Prabang. Staff were really friendly and GP the extra mile to make the guests feel welcome, and at home. They’re very helpful in making all the arrangements for us. The rooms were spacious and clean and food was also good. Restaurant could have more local food choices for guests but overall pleasant experience. Will definitely come back and recommend the hotel. Special mention to Thony for arranging everything for us so well.

Nice room, helpfull staff, good breakfast. The pool is too cold.

Pleasant stay. Nice and quite environment and away from the city. Hotel is well maintain and clean. Staff is friendly

Thumbs up to housekeeping team who really paid attentions to little details and made our stays very comfortable and felt like home. Our experience at the hotel would have been better if the hotel has not forgotten our booking for the morning alms. The receptionist called a tuktuk for us instead which was deadly freezing for an early ride and we nearly missed the alms. We stayed for 3 nights at the hotel and we were quite disappointed with the breakfast. There are lack of varieties for breakfast and do not meet Pullman's standards (which we have stayed elsewhere). Serving local breakfast, apart from Phou (noodle station), and adding more varieties to the buffet line would really improve our satisfaction. Local fruits apart from papaya and dragon fruits would be great too! Another thing would be the hot and cold water for the shower tap. It is either very hot or cold. We could not adjust to warm water and this happened for both rooms we booked. The staff are very helpful and efficient. However, we noticed that they served us for breakfast, they picked up our luggages, and checked us out as well. The waiting period for serving customers may be shorten if there are more staffs at reception desks.

The view and facility is amazing. One suggestion is to train staff more as they seem to be quite new to this! For example, they forgot to clean our room even though we told them twice!! However, their attitude are great! Just need more training maybe

The overall experience was great. All the staff was always friendly and smiling. Always asked if there was anything they could do to help us.

All was good, esp the staff. Great team work.

From the moment of the airport pick up on arrival until the momemnt of departure, i experienced the geunine warmth and courtesy of the hotel staff that came from their heart and their culture. The hotel's environ and ambience and extensive grounds was great. The location was a little far from the city centre but that was compensated by the beautiful grounds that cannot be found in the city centre. The complaints that I had were: that the water in the shower did not drain properly; that the hot water took a long time to come on; that the house keeping staff forgot to put in fresh towels on 2 days after removing the used ones. that apert from the breakfast selection, the food at the hotel restaurant was simply not up to par and over priced compared to ALL the other places i ate at in the city. The front desk and concierge staff were extraordinarily helpful.