Pullman Luang Prabang Hotel 5 stars

Customer review rating 4.7/5 590 reviews
Pullman Luang Prabang
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Unwind with a free flow and unique beverage experience with MyGlass package

  • The largest hotel in Luang Prabang with 123 spacious guest rooms

  • Featuring the most complete conference and meeting facilities in Luang Prabang

  • Family-friendly resort with three swimming pools and a Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000
luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :  VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodations

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

Accessible room

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 67
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 83
  • Views: Pool side, Mountain view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE SUITE, 1 King Size Bed, Private Garden and Mountain View

  • Max. number of persons: 3
  • Area: From 105
  • Views: Garden side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 BEDROOM VILLA, Private Pool, Private Garden

  • Max. number of persons: 6
  • Area: From 270
  • Views: Mountain view, Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Photo non contractuelle / Strictly non binding

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

590 reviews

tripadvisor

TripAdvisor Rating 4.5/5

271 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good and professional service

Customer review rating 4.7/5

Mihkel P. Couples - 24/03/2020 Confirmed reviews ALL

Unfortunately we were not able to visit Luang Prabang and other countries in SE Asia as we returned back home Estonia, Europe from our first stopover in Abu Dhabi because of coronavirus pandemia. As situation was unclear if we come Luang Prabang or not (we wanted to anyway), then we asked Pullman Luang Prabang to give us an option to cancel just a day before arrival. And Pullman Luang Prabang understood our situation and allowed us to cancel reservation. And did it in warm and professional manner. This is the way how to win clients. We still have plans to visit Luang Prabang. Lets see when pandemia is over. While in Luang Prabang our very high priority hotel to stay is Pullman Luang Prabang Do wish you all the best in current situation and greetings to whole Pullman Luang Prabang team. Thanks for your time and sunshine, Mihkel

Dear Mihkel. Sabaidee, thank you very much for your generous feedback. The safety and well-being are the highest priority for Accor. As changes continue and are unpredictable, we revise our cancellation policy. When the situation get better, we hope to have the chance to welcome you at Pullman Luang Prabang. Stay safe and thank you for choosing us. Warm wishes, Wing Ki and Team

Very good stay

TripAdvisor rating 4.5/5

Jussi29 16/03/2020 TripAdvisor review

Booked room for 3 nights in March and it was a pleasant stay. Service was excellent as well as cleanliness. It`s not in the city, but it doesn`t matter. Shuttle goes few times a day. My suggestion to hotel is, that don`t demand information, when somebody comes back from city to hotel.It`s not funny to spent time in town and think schedule. Of course you can use tuktuk or taxi. Food is excellent if we talk about breakfast or a`la carte menu. Prices in a`la carte menu are very reasonable to compare for other restaurants in the city. Of course you can get your "fried rice" portion very cheap from street selleres.

Beautiful Village Resort

Customer review rating 4.7/5

Volker S. Friends - 13/03/2020 Confirmed reviews ALL

Gorgeous resort villas around terraced rice paddy. Huge luxurious rooms. Great service and super polite staff.

Dear Volker S., Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your stay with us. We are delighted you found your room to your comfort and our team met your expectations. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Quality hotel

Customer review rating 4.7/5

Kim W. Solo - 08/03/2020 Confirmed reviews ALL

Great room with a great pool. Every employee I ran into was smiling and extremely helpful. Solved a few problems I had. Lovely visit and would definitely return again.

Dear Kim W, Sabaidee! Thank you for taking the time to complete our survey. We are thrilled your room met your expectations and our team were able to assist you in a friendly manner. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Great service, great facilities, beautiful location

Customer review rating 4.7/5

Lindsay Families - 07/03/2020 Confirmed reviews ALL

This was a wonderful property. The staff was very friendly and helpful, the facilities were great, and the buffet breakfast was amazing. My kids loved feeding the bunnies, riding bikes around (provided by the hotel), and spending time at the pool and kids club. The trip could not have been more relaxing and we would love to return in the future. My only complain is that the WiFi wasn’t great. Sometimes it worked fine, but it was often slow or not connecting at all.

Dear Lindsay, Sabaidee! Thank you for taking the time to complete our survey, we are thrilled you seized the opportunity to kick back and relax. We would like to thank you for highlighting our team, facilities and notably our breakfast spread. We are delighted to hear your kids had an amazing experience at our resort. We sincerely apologize for the unstable WiFi connection. Telecommunications in Laos can sometimes be challenging. Our I.T. Manager is working on providing all of guest with a more stable WiFi connection. We thank you for your constructive feedback. We look forward to welcoming you and your family back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Great location, excellent staff and facilities

Customer review rating 4.7/5

Brian G. Couples - 05/03/2020 Confirmed reviews ALL

Great location, excellent staff and facilities. We enjoyed our stay so much and would love to return to this exotic hotel in the future. Nothing was to much trouble for staff who were extremely helpful. The hotel cleanliness was to an excellent standard. We did have one issue with our balcony patio door which would lock or we couldn’t open, had to get maintenance five times out to repair it, they were prompt in arriving within ten minutes of my call.

Dear Brian G., Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your stay with us, notably the service you received from our team. We sincerely apologize for the maintenance issue regarding the patio door you repeatedly encountered. On the other hand, we are pleased our team was able to respond in a timely fashion. We look forward to welcoming you back to our exotic resort! Warm regards, Wing Ki & Team Guest Experience Manager

Love your hotel very quiet place very relaxing place to stay ❤️

Customer review rating 4.7/5

Anonymous Families - 05/03/2020 Confirmed reviews ALL

Very comfortable room very clean. all staff very kind The spa very good massage with tadam therapist.

Dear Valued Guest, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you enjoyed your time with us and had an opportunity to experience the serenity and tranquility that Pullman Resort Luang Prabang has to offer. Thank you for commending our Spa therapist, Tadam. She would like to share her appreciation for the recognition of her hard work. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Good stay

Customer review rating 4.7/5

Dupond Families - 04/03/2020 Confirmed reviews ALL

The staff is very nice and helpful. The hotel is super kids friendly but far from the city centre and the hotel shuttle is not convenient.

Dear Dupond, Sabaidee from Luang Prabang! Thank you for taking the time to complete our survey. We are elated you enjoyed your overall stay with us. Thank you for commending our team, we are thrilled you and your family enjoyed our facilities. Did you know we are the only property in Luang Prabang to have a dedicated Kids Club? Thank you for your constructive feedback regarding our shuttle service, your comments have been relayed to our management team. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Well Stay

Customer review rating 4.7/5

Susan Couples - 04/03/2020 Confirmed reviews ALL

The room is spacious with big balcony which is a plus, beds are comfortable. Love the room interior design. We enjoy dining at the restaurant for breakfast and dinner, food are resonable priced and food quality are excellent.

Dear Susan, Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you found your room to your liking and comfort. We would also like to thank you for highlighting our cuisine. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Beautiful setting

Customer review rating 4.7/5

Anonymous Friends - 01/03/2020 Confirmed reviews ALL

We really enjoyed our stay, the setting is beautiful and the rooms were lovely. The bath salts in the bathroom smelled wonderful and gave a really luxurious touch. Our only disappointment was with breakfast. We were quoted one price at booking and this was doubled when we arrived at the hotel. I went to query this with the front desk and was told that this was the book in advance price. I showed them the email and pointed out that this was not mentioned but they said they were unable to honour it. I then sent an email and got the same response. As a result we went into town for breakfast on our first morning, not the relaxing morning we had planned. After another email the hotel finally accepted that they should honour the price quoted to us and we had breakfast at the hotel on the second day. I felt the choice at breakfast was quite limited and I was very greatful that we hadn’t paid $24 a head. When we came to sign for the breakfast it was at full price, again we had to have a lengthy discussion with the server and show her emails for this to be rectified. And when we checked out we were charged for breakfast on both days, which again led to another long discussion. Communication between staff on this matter was extremely poor and it became an unneeded point of frustration. It was a shame as without this we would have had a completely faultless stay.

Dear Valued Guest, Sabaidee! Thank you for taking the time to complete our survey and sharing your experience with us. We are delighted you enjoyed your overall stay, notably, the serenity of our grounds and lavish bath salts. On the other hand, we are disappointed your stay with us was marred by the issue you encountered regarding the price of breakfast and the miscommunication between our team members. Please accept our humble apologies as this should of not happened. We would also like to thank you for your patience and understanding with our team members. We hope to have the opportunity to welcome you back to our resort. We promise to exceed all of your expectations! Warm Regards, Wing Ki & Team Guest Experience Manager
Customer review rating 4.7/5

Johm Couples - 29/02/2020 Confirmed reviews ALL

Enjoyable stay.peaceful

Dear John, Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your stay with us and seized the opportunity to relax. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Excellent stay

Customer review rating 4.7/5

Laurent &. B. -. I. Couples - 29/02/2020 Confirmed reviews ALL

Very nice and friendly staff with overall excellent facilities, not to mention the wonderful settings nestled in rice fields maintained by the hotel. Great to meet Denis the General Manager who brings his personal touch and experience to our stay.

Dear Laurent & Bernadette, Sabaidee! Thank you for taking the time to complete our survey. We are thrilled you enjoyed your stay with us. We are delighted you found our facilities to be excellent and our team met your expectations. Furthermore, we are elated you had an opportunity to experience the serenity of our rice fields. We look forward to welcoming you back to our resort! Warm regards, Wing Ki & Team Guest Experience Manager

Beautiful surrounding, wonderful staff

Customer review rating 4.7/5

Blueivory Couples - 25/02/2020 Confirmed reviews ALL

We had a great time at the Pullman. The staff were amazing, so earnest and helpful. We really appreciate the upgrade to a beautiful room that was the best of our stay in Asia (Vietnam, Laos, Cambodia and Korea). Breakfast was wonderful as well and the buggy ride to our room was very much appreciated. There was a few bugs with the stay including the shuttle not waiting for us, but the front desk more than made up for it by allowing us a late check out. We loved our stay and would highly recommend others to stay with the Pullman. I have stayed in town in my previous visit, but this is a superior facility despite being a little out of town.

Dear Blueivory, Sabaidee! Thank you for taking the time to complete our survey. It was our pleasure to offer you an complimentary upgrade, we are more than thrilled you enjoyed your room and found it to your comfort. We are also pleased to hear you savored our breakfast spread. Although some aspects of your stay fell short of your expectations, we are delighted to learn that our team was able to resolve the issue in a timely and amicable fashion. Once again, thank you for choosing to stay at Pullman Resort during you recent visit to Luang Prabang and for recommending us to your friends and family. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Perfect Place to Stay

Customer review rating 4.7/5

S. Families - 25/02/2020 Confirmed reviews ALL

Modern rooms, good service, nice environment, relaxed atmosphere. All the makings of a good vacation.

Dear S. Sabaidee! Thank you for taking the time to complete our survey. Your feedback is appreciated. We are elated our teams service and rooms met your expectations. We are delighted you had the opportunity to experience the serenity that Pullman Luang Prabang has to offer and could take some time for yourself to relax. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

great rooms

Customer review rating 4.7/5

Geoff C. Couples - 24/02/2020 Confirmed reviews ALL

Fantastic rooms , great pools. Did not try F&B . Had a bad experience on departure. My phone charger was left in room and was given to another guest on check out . this was a $60 mistake unfortunately. I called the Hotel 6 times about this and got a reply different each time . So story seems a bit confusing and unbelievable. As a Gold member it was a little annoying. BTW no upgrade offered on check in , only when I asked .

Dear Geofrey c., Sabaidee! Thank you for taking the time to complete our survey and for your ongoing loyalty to AccorHotels as a valued Gold member of our Accor Live Limitless program. We are delighted you found your room to your comfort and enjoyed our pool facilities. On the other hand we are disappointed your satisfaction with us was marred by your check-out experience and loss of your phone charger. May we humbly ask you to contact us at the following email address, h9…, with more details. We look forward to welcoming you back to our resort. We promise to exceed all of your expectations.! Warm regards, Wing Ki & Team Guest Experience Manager

A serene setting with exceptional service

Customer review rating 4.7/5

Karen Friends - 23/02/2020 Confirmed reviews ALL

The team at Luang Prabang went out of their way to ensure all guests have a memorable stay. It is the little things like checking in on day trips, dinner recommendations and the housekeeping team asking for anything that could be better. The pool set in the rice fields was the perfect way to relax and unwind at the end of the day. The focus on sustainability is clearly evident throughout the resort. There's lots of great initiatives here and look forward to following the updates. Thank you for the unexpected upgrade and a wonderful stay.

Dear Karen, Sabaidee! Thank you for taking the time to complete our survey. We are elated you enjoyed your stay with us. We are thrilled our team made you feel welcomed and were able to meet your expectations, as well as, had the opportunity to relax and unwind. We would also like to thank you for highlighting our resorts sustainability initiatives. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager
Customer review rating 4.7/5

Darren S. Friends - 22/02/2020 Confirmed reviews ALL

There were multiple invoicing errors which tainted my stay.

Dear Darren S, Sabaidee! Thank you for taking the time to complete our survey. We are disappointed we were not able to meet your expectations during your stay. Our Duty Manager has assured me that our finance team has been actively following up on the invoicing issues you mentioned. Once again, please accept our humble apologies and allow me to assure you that this is not are usual standard. We hope to have the opportunity to welcome you back to our resort, we promise to exceed your expectations! Warm Regards, Wing Ki & Team Guest Experience Manager

Good stay!

Customer review rating 4.7/5

Anthony Couples - 22/02/2020 Confirmed reviews ALL

Excellent service, great facilities.

Dear Anthony, Sabaidee! Thank you for taking the time to complete our survey. We are elated you enjoyed your stay with us and that our service and facilities met you expectations. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Excellent accomodation

Customer review rating 4.7/5

Anthony W. Couples - 21/02/2020 Confirmed reviews ALL

Great staff and accomodations.

Dear Anthony W., Sabaidee! Thank you for taking the time to complete our survey. We are thrilled our accommodation and team met your expectations. We look forward to welcoming you back to our resort! Warm Regards, Wing Ki & Team Guest Experience Manager

Great facilities, exceptionally helpful staff in a peaceful setting

Customer review rating 4.7/5

Patrick Families - 21/02/2020 Confirmed reviews ALL

We really enjoyed our stay and plan to return.

Dear Patrick, Sabaidee! Thank you for taking the time to complete our survey. We are delighted you enjoyed your stay with us. We are elated you found the peace and serenity that Pullman Luang Prabang has to offer. We would also like to thank you for complimenting our team, we are ecstatic they made you feel welcome and they would like to share their appreciation for the recognition of their had work. Please send us an email if you decide to return to our resort, we look forward to welcoming you back! Warm regards, Wing Ki & Team Guest Experience Manager
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