We felt completely looked after by the team, who always ensured our needs were met. The room and the facilities were lovely and the location is beautiful with the grounds and resort feeling like it was maintained to the highest standards. Very family friendly too.

The resort was wonderful, the room well prepared and laid out but hte setting is amazing, the rice fields an mountains provide and stuning backdrop. Staff are super helpful, making sure your needs are met and that we had an excellent visit.

The bathroom plastic soap holder are broken, and broken piece are kept in the bath room,front office staff are not truly warmly, Just copy the procedure from a standard training. Not explain my package content, i have to call back for Confirm of it. Inconvenience for access to town,because the time is fixed, unless i have a car. Go to spa the prior guest are smoke there, not. Good... Overall the surrounding are good for relaxed. The breakfast is very good!

We had spent our night with wonderful and great stay when we made our booking until checked out. We were upgraded to Premium Deluxe room. Staffs very nice and helpful. Thanks to Mr. Rohan, he always recheck our feed back during stay. Room was spacious and full of facilities. I really like breakfast event it was a little choice but very tasty. We will go back to stay there for sure.

A 10 minutes ride from town, the hotel villas are circling rice fields that make up most of the resort surface, together with views of the nearby mountains. Excellent service, comfortable and high-standard rooms, 3 separate swimming pools (toddlers/children/adults), fitness center, spa and a kid's indoor playground mean you can very well remain inside the compound if you wish to. Otherwise, the hotel shuttle will drop you off in town & pick up you later. A very enjoyable experience for us.

Beautiful hotel with great facilities for family and kids. Staff are super friendly and helpful.

Everything was on very high level.

We spent wonderful time with my friends and kids. The hotel is very comfortable for vacation with kids. It has kids club full of toys and kids swimming pool. Kids enjoyed to feed rabbits and ducks every morning after breakfast. The choice of meals for breakfast was very big for different types of diets. Once we asked for a special lunch for us on the view terrace, it was perfect. We enjoyed meat and vegetable BBQ cooked for us by chef. The staff was very friendly and helpful. I would be glad to return to this place!

My friends and I spent marvelous 5 days in Pullman Luang Prabang. The villa and deluxe suites were very clean and comfortable. The territory of the hotel was nice and safe for our kids. The staff was helpful and friendly. I would recommend the hotel to my friends. And I'll come back by myself for sure.

Unfortunately we were not able to visit Luang Prabang and other countries in SE Asia as we returned back home Estonia, Europe from our first stopover in Abu Dhabi because of coronavirus pandemia. As situation was unclear if we come Luang Prabang or not (we wanted to anyway), then we asked Pullman Luang Prabang to give us an option to cancel just a day before arrival. And Pullman Luang Prabang understood our situation and allowed us to cancel reservation. And did it in warm and professional manner. This is the way how to win clients. We still have plans to visit Luang Prabang. Lets see when pandemia is over. While in Luang Prabang our very high priority hotel to stay is Pullman Luang Prabang Do wish you all the best in current situation and greetings to whole Pullman Luang Prabang team. Thanks for your time and sunshine, Mihkel

Booked room for 3 nights in March and it was a pleasant stay. Service was excellent as well as cleanliness. It`s not in the city, but it doesn`t matter. Shuttle goes few times a day. My suggestion to hotel is, that don`t demand information, when somebody comes back from city to hotel.It`s not funny to spent time in town and think schedule. Of course you can use tuktuk or taxi. Food is excellent if we talk about breakfast or a`la carte menu. Prices in a`la carte menu are very reasonable to compare for other restaurants in the city. Of course you can get your "fried rice" portion very cheap from street selleres.

I enjoyed my stay here. I stayed here for 3 night and it is about right for Luang Prabang. It seem like a high-class resort and I thoroughly enjoyed the amenities and the service. Everyone was very kind and the pool was never crowded. The room itself was super clean, and not only do they do one housekeeping in the morning, but I also noticed they did a quick clean in the late arvo! Good attention to detail! The only downside is that it is far away from town. You need to take a shuttle into town which could be some inconvenience for some. However, if you plan ahead and don't mind paying some money for taxi, then it is well worth the stay! Thank-you for the excellent stay! I will consider staying with Pullman when I return.

We stayed in the Pullman LP for 7 nights around the western New Year. Our great experience started right at the airport where the beforehand arranged pick-up was waiting for us at the arrivals and took us through the city to the hotel. Check-in was relaxing and we were upgraded to an extremely spacious premium deluxe suite for what we are grateful. The resort is arranged around paddy fields, water and the swimming pools, you can take a relaxing walk between the central facilities and the room. Beautiful views on the surrounding hills and fields of the local farmers. The grounds are very well maintained with flowers and trees everywhere. As the resort is a few kilometres out of town, it all is peace and quietness but the free shuttle takes you to and from the centre on an hourly basis if you would like to go visiting or wandering around. We found this a very positive element of our stay. All of the staff and the manager Mr Denis are very attentive and helpful, the only remark that we would have is the understanding of English of some of the local staff but their friendliness compensates for it. Huge choice of breakfast with both Asian and Western options, a lovely start of the day on the terrace with the rising sun. We got dinner every day from the Atelier restaurant, either at the restaurant or on the deck of the bar with the fire pit. Thanks again for our daily appetizer as part of our Accor status benefits. As a resume we found the Pullman of Luang Prabang a great choice for a slow holiday with a mixture of quiet relaxing and some local visits. We are already looking forward to returning !

From the moment of the airport pick up on arrival until the momemnt of departure, i experienced the geunine warmth and courtesy of the hotel staff that came from their heart and their culture. The hotel's environ and ambience and extensive grounds was great. The location was a little far from the city centre but that was compensated by the beautiful grounds that cannot be found in the city centre. The complaints that I had were: that the water in the shower did not drain properly; that the hot water took a long time to come on; that the house keeping staff forgot to put in fresh towels on 2 days after removing the used ones. that apert from the breakfast selection, the food at the hotel restaurant was simply not up to par and over priced compared to ALL the other places i ate at in the city. The front desk and concierge staff were extraordinarily helpful.

We stayed at the Pullman Luang Prabang during the first week of December and truly enjoyed the experience. The location is fantastic since it provides a quite environment with a beautiful surrounding. The staff is very friendly and the rooms very comfortable.