Pullman Luang Prabang 5 stars

Customer review rating (ALL Rating) 4.5/5 276 reviews

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Ban Pong Wanh, 06000 LUANG PRABANG, Lao people's democratic republic

Description

Hotel extras

  • Spoil your kids with fun activities and meal with MyKids

  • Enjoya a free flow & unique experience with MyGlass package

  • Largest hotel in Luang Prabang with 123 spacious guest rooms

  • State-of-the-art conference centre & meeting facilities

  • Family-friendly resort with 3 swimming pools and Kid's Club

Our accommodation(s)

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Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000 LUANG PRABANG
Lao people's democratic republic

GPS:19.862533, 102.106073

Telephone
Fax +856 71 211 188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATELIER

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  276 reviews

TripAdvisor Rating  5.0/5  403 reviews

Certificate of excellence 2024

Excellent hotel with outstanding staff

TripAdvisor rating 5.0/5

Steffen K TripAdvisor review

We stayed four nights at Pullman Luang Prabang and thoroughly enjoyed our time here. The whole resort is in pristine condition, and we really liked how green the place is. Our Deluxe King room was amazing too. Very spacious, perfectly furnished and with a lot of attention to detail. The best part of the stay, however, was the outstanding staff of Pullman Hanoi. Everyone with whom we interacting was so professional, kind, and welcoming. Many thanks for making us feel “at home away from home.” While everyone was amazing, we’d like to specifically mention four people: Many thanks to Mr. Toto at the front desk for a seamless check-in experience and introduction to everything the resort has to offer. Many thanks also to Mr. Owen and Ms. Bee at L’Atelier restaurant. Your service was truly outstanding, even remembering our preferred drink selections. Lastly, many thanks to Ms. Ga Noi, at Pullman spa. The 90-minute aromatherapy massage was one of the best I’ve ever had. All in all, we highly recommend Pullman Luang Prabang. If we come back to Luang Prabang, we’d stay here again in a heartbeat.

Far better options in Luang Prabang

TripAdvisor rating 2.0/5

Herman3333 Couples - TripAdvisor review

Due to a change of itinerary, my wife and I stayed here for two nights after a lovely 4 night stay in an excellent riverside hotel in central LP. Upon our arrival our poor taxi driver had to carry our bags into reception as the 2/3 hotel greeters showed little enthusiasm for the task. Our 'welcome' drink was iced water with a few drops of fresh lemon squeezed into it, served in a paper cup. Not very classy. A strange place. It is a large property, set in beautiful gardens. The room was extremely well appointed and a regular free shuttle bus into town (10 minutes ew) is available. I don't think we saw more than 12 other guests (it boasts 123 rooms) during our brief stay so it resembled a bit of a ghost village. Absolutely zero atmosphere. First morning at breakfast there were three other guests present and on the second five. I can't believe they're making money, particularly given the staff/guest ratio evidenced during our stay. As for the wifi, particularly in the rooms, woeful would be an accurate assessment. If coming to explore LP I'd strongly recommend staying in town - there are numerous attractive and far more atmospheric boutique hotels to choose from. And if you need to use the internet to any extent, avoid it at all costs.

Decent stay

Customer review rating 3.0/5

Jessica Families - Confirmed reviews ALL

This hotel is gorgeous, with spacious rooms and beautiful rice fields. The service however, is subpar. Not only did the fornt desk staff not know how to help us 90% of the time, there was never anyone at the pool bar or access to food while enjoying it. To get anything requested, meant waiting a minimum of 30-60min more than anticipated. We should have known though because in trying to communicate with the hotel before our stay, they were completely unresponsive. I believe it is a combination of being under staffed (during new years holiday no less) but also a culturally much slower pace for things with no sense of urgency.

Dear Jessica B., Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the beautiful surroundings and spacious rooms of our hotel. However, we sincerely apologize for the service issues you encountered during your stay. We understand that timely and efficient service is crucial for a positive guest experience, and we deeply regret that our staff fell short in meeting your expectations. We acknowledge that the busy holiday season can lead to delays, and we are continuously working to improve our staffing and responsiveness, especially during peak periods. Regarding the pool bar and food access, we will take your feedback into consideration and look into better ways to ensure guests can enjoy seamless service while relaxing by the pool. We also apologize for the lack of communication prior to your stay. We are addressing this issue with our team to ensure that future inquiries are handled more promptly. Once again, we appreciate your feedback, and we hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Pullman Hotel

Nice hotel with nice staff

TripAdvisor rating 5.0/5

Siyang P TripAdvisor review

I love here so much, every staff are friendly with smile which makes me can not forget here, can not forget my sweet memory in here and also I want to say thank you James Chan, you are so nice and warm for me, you makes me feel I am in my home, hope to see you next time😀

No Service

Customer review rating 1.0/5

Liam D. Families - Confirmed reviews ALL

The standard of the room was good, however, the shower has no water pressure and the there is no ability to control the hot vs cold (either scolding hot or freezing cold). Main issue with our stay was lack of staff and no service, the pool bar was never staffed so obtaining drinks or towels was very difficult. Difficult to communicate with staff who could not understand english or basic requests. Food orders typically took too long and frequently the wrong order was delivered. Not to the standard expected of a Pullman hotel and would not recommend or return.

Dear Liam John D., Thank you for taking the time to provide us with your valuable feedback. We are glad to hear that you found the room standard to your liking, but we sincerely apologize for the issues you encountered during your stay. We deeply regret that your experience did not meet your expectations, and we truly appreciate you bringing these concerns to our attention. We are particularly sorry to hear about the problems with the shower water pressure and temperature control. This is certainly not the standard we aim to provide, and we will immediately investigate the matter to ensure that all rooms are fully functional and provide the comfort you expect from a Pullman hotel. We also apologize for the lack of staff availability and service, especially at the pool bar. Your experience of difficulty obtaining drinks and towels is unacceptable, and we understand how frustrating this must have been for you. We will be reviewing our staffing levels and training procedures to ensure that we are better equipped to handle guest demands during busy periods and improve communication with our team members. Additionally, we are truly sorry to hear about the issues with food orders and the language barrier with our staff. We will work closely with our team to ensure they are better equipped to understand and respond to guest requests promptly, and we will reinforce the importance of accuracy in food orders. Your feedback is incredibly important to us, and we will take immediate steps to address these issues to improve the overall guest experience. We truly hope you will consider giving us another chance in the future to show you the true standard of service that Pullman is known for. Thank you again for your feedback, and we hope to have the opportunity to welcome you back. Warm regards,

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Other web-users rate our hotel

  • 141 reviews 6.9/10 Location
  • 239 reviews 7.6/10 Room
  • 349 reviews 7.8/10 Service
  • 85 reviews 5.8/10 Breakfast
  • 75 reviews 7.5/10 Cleanliness
  • 21 reviews 10/10 Wellness Area
  • 8 reviews 6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.