Pullman Luang Prabang Hotel 5 stars

Great room with a great pool. Every employee I ran into was smiling and extremely helpful. Solved a few problems I had. Lovely visit and would definitely return again.

This was a wonderful property. The staff was very friendly and helpful, the facilities were great, and the buffet breakfast was amazing. My kids loved feeding the bunnies, riding bikes around (provided by the hotel), and spending time at the pool and kids club. The trip could not have been more relaxing and we would love to return in the future. My only complain is that the WiFi wasn’t great. Sometimes it worked fine, but it was often slow or not connecting at all.

Great location, excellent staff and facilities. We enjoyed our stay so much and would love to return to this exotic hotel in the future. Nothing was to much trouble for staff who were extremely helpful. The hotel cleanliness was to an excellent standard. We did have one issue with our balcony patio door which would lock or we couldn’t open, had to get maintenance five times out to repair it, they were prompt in arriving within ten minutes of my call.

Very comfortable room very clean. all staff very kind The spa very good massage with tadam therapist.

The staff is very nice and helpful. The hotel is super kids friendly but far from the city centre and the hotel shuttle is not convenient.

The room is spacious with big balcony which is a plus, beds are comfortable. Love the room interior design. We enjoy dining at the restaurant for breakfast and dinner, food are resonable priced and food quality are excellent.

We really enjoyed our stay, the setting is beautiful and the rooms were lovely. The bath salts in the bathroom smelled wonderful and gave a really luxurious touch. Our only disappointment was with breakfast. We were quoted one price at booking and this was doubled when we arrived at the hotel. I went to query this with the front desk and was told that this was the book in advance price. I showed them the email and pointed out that this was not mentioned but they said they were unable to honour it. I then sent an email and got the same response. As a result we went into town for breakfast on our first morning, not the relaxing morning we had planned. After another email the hotel finally accepted that they should honour the price quoted to us and we had breakfast at the hotel on the second day. I felt the choice at breakfast was quite limited and I was very greatful that we hadn’t paid $24 a head. When we came to sign for the breakfast it was at full price, again we had to have a lengthy discussion with the server and show her emails for this to be rectified. And when we checked out we were charged for breakfast on both days, which again led to another long discussion. Communication between staff on this matter was extremely poor and it became an unneeded point of frustration. It was a shame as without this we would have had a completely faultless stay.

Enjoyable stay.peaceful

Very nice and friendly staff with overall excellent facilities, not to mention the wonderful settings nestled in rice fields maintained by the hotel. Great to meet Denis the General Manager who brings his personal touch and experience to our stay.

We had a great time at the Pullman. The staff were amazing, so earnest and helpful. We really appreciate the upgrade to a beautiful room that was the best of our stay in Asia (Vietnam, Laos, Cambodia and Korea). Breakfast was wonderful as well and the buggy ride to our room was very much appreciated. There was a few bugs with the stay including the shuttle not waiting for us, but the front desk more than made up for it by allowing us a late check out. We loved our stay and would highly recommend others to stay with the Pullman. I have stayed in town in my previous visit, but this is a superior facility despite being a little out of town.

Modern rooms, good service, nice environment, relaxed atmosphere. All the makings of a good vacation.

Fantastic rooms , great pools. Did not try F&B . Had a bad experience on departure. My phone charger was left in room and was given to another guest on check out . this was a $60 mistake unfortunately. I called the Hotel 6 times about this and got a reply different each time . So story seems a bit confusing and unbelievable. As a Gold member it was a little annoying. BTW no upgrade offered on check in , only when I asked .

The team at Luang Prabang went out of their way to ensure all guests have a memorable stay. It is the little things like checking in on day trips, dinner recommendations and the housekeeping team asking for anything that could be better. The pool set in the rice fields was the perfect way to relax and unwind at the end of the day. The focus on sustainability is clearly evident throughout the resort. There's lots of great initiatives here and look forward to following the updates. Thank you for the unexpected upgrade and a wonderful stay.

There were multiple invoicing errors which tainted my stay.

Excellent service, great facilities.