Pullman Luang Prabang Hotel 5 stars

The hotel is lovely and peaceful and even though there are lots of guests you don't feel on top of each other and most staff provide a personal touch to their service. However there are a couple of areas that could improve a little. I had pre checked in but check in still took a long time. We also had been offered a room upgrade but the original room we were offered was not an upgrade. I showed the email and then another room was found for us. We had also organised for a baby cot and for baby sitting. While these were noted at check in we had to reconfirm the baby sitting and then we're asked to come back to lobby to fill out another form. It would have been good if this was provided at check in so we did not have to come back to lobby. We never received the baby cot even after calling reception. Having said all that the dinner we had was beautiful and the service by Nick and Sith was exceptional. The baby sitter was also very good and even though our daughter woke up she looked after her without bothering us. The room was great and the rest of the service was fantastic. Just some improvements on administrational side of things would make everything perfect.

Lovely but the staff seems to be quite confused and inconsistent about the booking and issuing receipt.

The Resort is recently built in harmony with the existing rice fields. The location is stunningly beautiful and the resort breathes piece and quiet. The management and staff does everything possible to make it a perfect stay. If there were to be one item for improvement, if would be the service and choice of menu at the restaurant during dinner time. If felt more like a lunch menu and the service was not up to the same level as the overall service during our stay. Thus the perfect combination is staying at this resort and going out for dinner downtown in Luang Prabang which is facilitated by a shuttle service.

very modern and nice resort in the green part of Luang Prabang area . Very nice and professional service . A bit far from city but convenience free shuttle bus a few times a day . Nice and large rooms . Everythink was super , may be shuttle bus could be a bit more often

Amazing resort with beautiful scenery. The personnel was extremly attentive and very friendly

Not to mention about the nice environment and various facilities of the hotel, my friends and I were most impressed by the excellent services provided by Mr. Rohan and the restaurant staff, Nick & Chef Sath! Mr. Rohan is patient, polite and helpful and is always available to answer our questions. Thought working long hours during our stay, he was seen very energetic and always smiled when we met him. We pre booked the 5 course dinner for 12 people on our arrival night. However, for some reason the restaurant was not informed. Never the less, Chef Sath prepared the awesome Lao dinner for us in such a short time and Nick served the dinner with perfect arrangements. They were so amazed! Finally, we had another dinner in western style on our last night. It was also great and the credit should go to the restaurant staff. Actually, this trip is to celebrate birthdays of 5 group members and thank you for making our stay (3 nights) so memorable !

Service staff were attentive and caring, from the senior management (I.e GM) all the way to the housekeeping staff, who made us feel really at home throughout our stay. As my hubby and I were celebrating our anniversary, hotel was thoughtful to decorate the room and arranged some fruits and a cake for us. Room was clean and spacious. However we did have bad experiences with the “hardware”- the water was not hot, as such shower/ bath was not enjoyable. The water pressure was weak hence flush was not efficient. Hotel location was a bit out of the hustle and bustle, but the convenience of free shuttle was helpful.

Your staff are amazing. Rohan, Jet and the others too were phenomenal. I just felt like prices e.g. spa and transportation to/ from the airport were significantly more then anything I saw in town. But other then that my stay was amazing! Great margaritas too

Objective was to make a break in a new place in the world, discovery of local people, place, food... As for lodging, quietness and good level of service was to main attraction. The hotel is a bit away from the city, which is not an issue (and was known when I booked anyways...), and while I could arrange to rent a scooter, I was surprised it went through mixed messages about it. Apart from that small hickup, the overall experience reached my expectations in terms of local experience and restfull break far, far away.

Wonderful Relaxing, very peaceful Staff were amazing Beautiful location

Beautiful environment

We had a wonderful stay at the Pullman Luang Purbang The hotel is fresh and very well appointed. The location is tranquil and fits in with the surrounds without compromising on the modern creature comforts. You can see that they are working very hard to work with the local culture and landscapes to create a unique experience. The buildings are one part of the experience, but I have to say that the staff really made the stay that much more enjoyable. Every staff member we met from the Security, Day Spa, Gardening, Housekeeping, Food and Beverage and Front of Office team was wonderful. A warm smile and wave every time we cross paths. Special thanks to Rohan, Peng , Deth , Vong and Denis for their extra care in making our stay extra special. We had a great time and look forward to returning soon.

Excellent location, very quiet and peaceful. Welcoming and very attentive staff. They went the extra mile to make sure we were happy. I definitely recommend.

Front supervisor (Sai) when asked for room preferences, i.e., assigned Premium room with beautiful view, was told to get back - two days later. No reply. I have to rebook via Accor to get the attention of the staff for Premium. I originally book three night of Suite deluxe, ( I preferred for 2nd floor with view). Instead I was assigned to bottom floor with garden view with sunken bedroom. This was not what I wanted. I downgraded to Premium deluxe for my comforts and viewing of the mountain. I enjoyed my morning coffee out of the lanai.

I had an enjoyable and memorable stay at your hotel. Our rooms were spacious and comfortable with modern amenities. Your staff’s warm and friendly hospitality makes us feel right at home at Pullman. Truly, one of the most wonderful stay we ever had at any hotel.