3 Nagas Luang Prabang - MGallery 4 stars

Hotel locates in the old town area, easy to reach historical sites, restaurants, and shops. Room is clean, nice, and accommodated. Staffs are also friendly and helpful. Such fantastic holidays at 3 Nagas Luang Prabang.

It was my first time visiting LPQ and with the hospitality from 3Nagas made me want to tell my friends to visit your place.

This was my 2nd stay at 3 Nagas MGallery. Here is again everything about this property was absolutely amazing. All staff members were great, kind and efficient. Special thanks to our wonderful assistant house manager, Noy. She made us comfortable as it were our second home. Also thanks to Bird, Yond, Brian from the front desk, Lain, Bounluey, Vanh, Valee, Ked, Keo from the 3 Nagas restaurant, Seng and Fan from breakfast, Ked and Bounyong from the bar. Without those people, our stay could have not been better. Breakfast was excellent and great food at 3 Nagas restaurant. We tried the sunset cruise from the hotel for two hours and it is highly recommended for anyone who wants a private with unlimited drinks to go with. Another thanks to Lai who looked after us on the cruise. The property is old but protected by UNESCO. You may experience creaking noise but it is just a part of the property itself. If you accept the tiny small flaw with respect, the more than 100 years old house will give anyone who stays there an unique experience.

Our travel agent had received confirmation that our room would have a king size bed. Instead, were wer offered a room with a bed slightly smaller than a queen. We were told that the hotel also did not have any rooms with two separate beds (which would have been acceptable to us). The result was our having to pay an additional USD150/night to "upgrade" to a room with a king size bed. Its my understanding that the agent is seeking reversal of this charge. We are loyal members of Le Club Accor and expect better treatment by the Accor group of hotels.

Services were excellent. All the staffs treat us like a family with love and care very impressive.

The shower didn’t work in my room(room 10 on the ground floor). Water coming out from the shower was fluctuating between extremely hot and cold. There was no way to take a shower. Went to the front desk about this on the next morning, and they told me they will look into it. When I’m back in the afternoon the staff told me they couldn’t do anything about it, and this is the way the shower is. There is no warm water! Either it is hot or it is cold or it is hot and cold fluctuating. And they did not offer me to change a room. I suppose the hotel is fully booked perhaps? So for the following nights I had to take shower at the spa outside. This is not what I expected for paying 300USD per night.

We were disappointed with our experience at 3 Naggas. We had booked the night for luxury and a good nights sleep. We were in room 11 and were kept awake by the kitchen noises and woken abruptly by the clattering of dishes at 7.30am despite the earplugs provided. I understand it is an old, beautiful heritage listed building but that room should not be given to guests due to its proximity to the kitchen. Our breakfast was ruined by street construction - which I understand is out of the control of the hotel, but we did not receive any bread or pastries with our 'American Breakfast' nor an alternate dining spot despite the jack hammer and dust. We did swim at the Sofitel pool and enjoyed it thoroughly. The room was extremely clean and the bed incredibly comfortable.

Great service. Nice staff. The room not so big. Little noisy, I understand that the room was renovate from previous building but in the present technology, there has the way to prevent sound from outside. The ear plug in the room was not the answer.

The room was spacious, and I was delighted that they had so many welcome gifts such as a small cup of ice cream at check-in as well as some snacks & fruits waiting in the room. The breakfast served every morning was great as well. I also had one dinner at the restaurant, which was also delicious. Very nice atmosphere too. The staff, especially Bird, were always very helping and friendly. The only issue I had was shower temperature - it was difficult to maintain the same temperature during shower. The temp. kept changing from too hot to too cold even though I wasn't doing anything. Not sure if it was just my room or issue with Luang Prabang in general though.

Centrally located in the heart of Luang Prabang, it was very convenient to access major temples, restaurants and shops. The bicycles were a pleasant surprise to enhance our accessibility to points of interest in town.

Great experience staying at the hotel. Good hospitality. Convenient location for walking around the city. Delicious and variable breakfast.

Gréât staff ! Réception team is fantastic, friendly and attentionate The hotel style and building is simply exceptional

- Lovely Service: All staffs are lovely, kind and warm despite the cold breeze in LPQ. :) They are willing to go above and beyond to make our stay as comfortable as possible. - Great Location: Such a strategic location, walk-able distance the night market, river cafes and main temples. - Best Breakfast Ever!: Fresh juice, Laos Sausage and Croissant are insanely good.

It is clear immediately on arrival you are in the heart of this most attractive and spiritual centre, Luang Probang. This historic property is full of charm and far removed from so many modern ‘plastic’ hotels. The manager and team go above and beyond to ensure all needs are catered for. Genuine hospitality throughout my stay. I will most definitely return.

Staff went above and beyond their duty