3 Nagas Luang Prabang - MGallery 4 stars

everything was great! above all expectations :) Definitely will come back and enjoy the stay.

Our family checked out earlier than 2pm and was upgraded to family suite which all members were very happy. We have asked the staff whether we could check out late on the day we left as our flight @730pm. THe room was not available then. However, the interns who was very cheerful to welcome us, has informed that we could use a smaller room for the next 3 hours.

We stayed in the Governor’s House in the luxury suite. Beautiful wood interior and very spacious. Very charming old world style. Staff very friendly and accommodating.

We spent two weeks at 3 Nagas and can't say enough about our incredible stay. The location, the beautiful historic building, the food, but most of all the amazing staff who went so far out of there way to make our family feel so welcome.

Hospitality at its best in the most welcoming friendly staffed boutique hotel. Great period room in an UNESCO heritage site. Enjoyed the good food in the outdoor restaurant, great massage in their sister hotel, with transfers included. We would highly recommend this hotel.

Convenient to walk around nice place in Loung Prabang and very nice staff also

Hotel locates in the old town area, easy to reach historical sites, restaurants, and shops. Room is clean, nice, and accommodated. Staffs are also friendly and helpful. Such fantastic holidays at 3 Nagas Luang Prabang.

It was my first time visiting LPQ and with the hospitality from 3Nagas made me want to tell my friends to visit your place.

This was my 2nd stay at 3 Nagas MGallery. Here is again everything about this property was absolutely amazing. All staff members were great, kind and efficient. Special thanks to our wonderful assistant house manager, Noy. She made us comfortable as it were our second home. Also thanks to Bird, Yond, Brian from the front desk, Lain, Bounluey, Vanh, Valee, Ked, Keo from the 3 Nagas restaurant, Seng and Fan from breakfast, Ked and Bounyong from the bar. Without those people, our stay could have not been better. Breakfast was excellent and great food at 3 Nagas restaurant. We tried the sunset cruise from the hotel for two hours and it is highly recommended for anyone who wants a private with unlimited drinks to go with. Another thanks to Lai who looked after us on the cruise. The property is old but protected by UNESCO. You may experience creaking noise but it is just a part of the property itself. If you accept the tiny small flaw with respect, the more than 100 years old house will give anyone who stays there an unique experience.

Our travel agent had received confirmation that our room would have a king size bed. Instead, were wer offered a room with a bed slightly smaller than a queen. We were told that the hotel also did not have any rooms with two separate beds (which would have been acceptable to us). The result was our having to pay an additional USD150/night to "upgrade" to a room with a king size bed. Its my understanding that the agent is seeking reversal of this charge. We are loyal members of Le Club Accor and expect better treatment by the Accor group of hotels.

Services were excellent. All the staffs treat us like a family with love and care very impressive.

The shower didn’t work in my room(room 10 on the ground floor). Water coming out from the shower was fluctuating between extremely hot and cold. There was no way to take a shower. Went to the front desk about this on the next morning, and they told me they will look into it. When I’m back in the afternoon the staff told me they couldn’t do anything about it, and this is the way the shower is. There is no warm water! Either it is hot or it is cold or it is hot and cold fluctuating. And they did not offer me to change a room. I suppose the hotel is fully booked perhaps? So for the following nights I had to take shower at the spa outside. This is not what I expected for paying 300USD per night.

We were disappointed with our experience at 3 Naggas. We had booked the night for luxury and a good nights sleep. We were in room 11 and were kept awake by the kitchen noises and woken abruptly by the clattering of dishes at 7.30am despite the earplugs provided. I understand it is an old, beautiful heritage listed building but that room should not be given to guests due to its proximity to the kitchen. Our breakfast was ruined by street construction - which I understand is out of the control of the hotel, but we did not receive any bread or pastries with our 'American Breakfast' nor an alternate dining spot despite the jack hammer and dust. We did swim at the Sofitel pool and enjoyed it thoroughly. The room was extremely clean and the bed incredibly comfortable.

Great service. Nice staff. The room not so big. Little noisy, I understand that the room was renovate from previous building but in the present technology, there has the way to prevent sound from outside. The ear plug in the room was not the answer.

The room was spacious, and I was delighted that they had so many welcome gifts such as a small cup of ice cream at check-in as well as some snacks & fruits waiting in the room. The breakfast served every morning was great as well. I also had one dinner at the restaurant, which was also delicious. Very nice atmosphere too. The staff, especially Bird, were always very helping and friendly. The only issue I had was shower temperature - it was difficult to maintain the same temperature during shower. The temp. kept changing from too hot to too cold even though I wasn't doing anything. Not sure if it was just my room or issue with Luang Prabang in general though.