Hotel with potencial. We felt like it could be much better.

£100 pre-authorisation remains on my credit card although paid for everything was I went along and you took the payment for the room in advance. Now 3 days since I checked out. Breakfast was still being served when house-keeping knocked on my room. Why couldn't they wait until I had checked out? Seems to be a lack of communication, as above. The wine list said 125ml glasses of wine available but when I came to pay for my evening meal discovered it was 175ml. On querying told no longer done only 175 and 250ml glasses. No apology and why wasn't I told when ordering? Poor service.

Clean hotel. Friendly staff

Room was fine, the double bed was so comfortable and big but the sofa bed was totally the opposite. Squeaky, springs had gone so it was very very uncomfortable to even sit on, let alone sleep on, very noisy every time I moved. Breakfast not to the usual standard. Very basic, no pastries or cereals, just croissants and Coco Pops, no cheese slices or selection of fruit. No gluten free option rolls, no hash browns or scrambled eggs. All of this have been available in my previous stays at Ibis Styles (the breakfast was the main reason I booked it!)

All very good from check in to departure. Staff friendly & helpful

Hotel was ideally situated for everything that we wished do whilst we stayed in Crewe. The hotel team was very friendly and attentive, rooms were clean and tidy. This all made for a very relaxing and enjoyable stay. Thank you

I have been staying here for a few years and I always have had a pleasant experience. Hotel is clean and modern and service is great. Understandably, over the past year the team has changed and they are still getting use to the job so a few mishaps here and there but still good overall.

No frills but clean and spacious. As an Accor Gold member I wasn't given any special 'hello' and the free welcome drink wasn't offered. I've felt a much more valued customer elsewhere. Room was basic and not as good as HI or Premier Inn.

fantastic stay and well situated hotel

As above

The hotel is definitely “no frills”, however, it was clean, quiet and the bed was comfy, so all in all great value for money. Breakfast was more than adequate, the staff were helpful and polite

Comfortable and accessible. Good range of facilities and food

Had to make a last minute booking here due to a car break down. Booking on line was easy. Staff were friendly and helpful. Plenty of sanitiser around and space to keep distance. Room clean and comfortable.

First time at this Ibis styles, and didn’t disappoint for style and being modern. Room was spotless, and everything necessary for a good nights rest. Breakfast was excellent with friendly and helpful staff. The only problem was the room location, room 212 was immediately above the main entrance, where guests come out from the bar to smoke, or drink. Guests were noisy and inconsiderate; i tried to contact reception with no luck. it quietened down about 10pm, and being a warm night the room windows were open. 1230am and noisy drinkers came out and woke me up. I rang reception and eventually someone answered. I complained about the noise, and after 10 minutes peace and quiet returned. Will definitely stay here again, but in a room on the opposite side of the hotel

I don't want to give an excellent review, otherwise it will get too busy for us stay easily!!!! It suits us when we are in the area. We really like the lounge area, as it is a place to relax in the evenings.