Novotel Manchester Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,237 reviews

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Novotel Manchester Centre - Image 1
Novotel Manchester Centre - Image 2
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Novotel Manchester Centre - Image 4
21 Dickinson Street, M1 4LX MANCHESTER, United Kingdom

Description

Hotel extras

  • Free WI-FI

  • On-site eXchange Bar & Lounge for guests

  • Gym, sauna and steam room

  • 5 minute walk to main shopping area

  • 15-minute walk to Piccadilly Station, bus stop outside hotel

Our accommodation(s)

Hotel location

Novotel Manchester Centre

21 Dickinson Street
M1 4LX MANCHESTER
United Kingdom

GPS:53.476767, -2.241501

Telephone
Fax +44 161 235 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EXCHANGE FOOD AND DRINK LOUNGE

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,237 reviews

TripAdvisor Rating  4.1/5  2,342 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Nathan P. Couples - Confirmed reviews ALL

I regret to say that this was the most unsatisfactory hotel experience I have encountered. Communication between staff and guests was inadequate, resulting in considerable frustration for patrons. Upon check-in, I was assigned a room that was unacceptable. The accommodations were unsanitary, with visible blood stains on the flooring, metal champagne casings left on the floor, a poorly maintained bathroom, and malfunctioning air conditioning. After lodging a complaint, I was relocated to a second room. Unfortunately, this accommodation also failed to meet basic standards: the carpeting was heavily soiled, the bathroom walls were stained, and the air conditioning remained dysfunctional. The only redeeming features were an operable window and functioning toilet. During this room reassignment, I was inadvertently given another guest’s room key, complete with their name and room number clearly written on it. When I returned this to the front desk and explained the continued cleanliness issues with my second room, the staff member asked whether I had entered the other guest’s room and offered to exchange my room for theirs if preferred. This response raises serious concerns about both security protocols and hygiene standards. While the hotel’s location is excellent, this alone does not justify the cost. The property fails to deliver acceptable service or cleanliness standards.​​​​​​​​​​​​​​​​

Dear Nathan, Thank you for sharing your concerns regarding your recent stay at Novotel Manchester Centre. I sincerely apologize for the shortcomings you experienced during your visit, particularly in relation to room cleanliness and staff communication. Your feedback is invaluable as we continually strive to improve our services. I am troubled to hear about the condition of both rooms you were assigned, as we take great pride in maintaining high standards of hygiene and comfort for our guests. Please rest assured that your comments regarding cleanliness and security protocols have been noted for further review. It is imperative for us that every guest feels secure and satisfied with their accommodations. While I appreciate your acknowledgment of our location, I regret that your overall experience did not meet your expectations. Your insights will be shared with our team to enhance our service delivery moving forward. Warm regards, Alexandra Panta Operations Manager

Customer review rating 0.5/5

E A. S. Business - Confirmed reviews ALL

The hotel has gone from 4 star to 2 star in my opinion since April 25 which I last stayed here. Felt more like Ibis to be honest. Service, staff, food, cleaning, room service all were way below standards of a 4 star hotel.

Dear A., Thank you for sharing your feedback regarding your recent experience at our hotel. I regret to hear that your stay did not meet your expectations and that you found various aspects of our service lacking. We strive to maintain high standards across all areas, and your comments will be taken into consideration as we continue to work on enhancing our guest experience. Warm regards, Alexandra Panta Operations Manager

Customer review rating 2.0/5

Umran Y. Business - Confirmed reviews ALL

I have waited for the check in quite a lot although I was told the room would be available for that time, something technical happened I guess. When I finally get to the room the card was not working and had to call reception twice to remind them that someone was about to help me. Not the best experience.

Dear Umran, Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize for the delays you encountered during check-in and the inconvenience with your room key. We strive to ensure a seamless experience for all our guests, and I regret that we fell short in this instance. Your comments are valuable, and we will review them to enhance our services. Warm regards, Alexandra Panta Operations Manager

Customer review rating 5.0/5

Runar I. Friends - Confirmed reviews ALL

the staff is so nice and the center of Manchester :)

Dear Runar I., Thank you for your kind words about our staff and for highlighting our central location in Manchester. It is always rewarding to hear positive feedback from our guests, and I will be sure to share your comments with the team. We look forward to welcome you back. Warm regards, Alexandra Panta Operations Manager

Customer review rating 4.5/5

Clare H. Couples - Confirmed reviews ALL

Great location, lovely, helpful staff. The only downside was that we had a room for people with mobility issues which meant the sinks in the bathroom were quite low - the upside is that the room was spacious! We were on the 4th floor and had a great view across to chinatown

Dear Clare, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our staff to be lovely and helpful, and that you enjoyed the spaciousness of your room along with the great views. I appreciate your feedback about the bathroom facilities in the mobility-accessible room, as guest comfort is important to us. We hope to welcome you back soon for another enjoyable experience. Warm regards, Alexandra Panta Operations Manager

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Other web-users rate our hotel

  • 1,088 reviews 9.6/10 Location
  • 1,238 reviews 7.3/10 Room
  • 1,339 reviews 8.9/10 Service
  • 24 reviews 6.4/10 WiFi
  • 573 reviews 7/10 Cleanliness
  • 523 reviews 8.5/10 Breakfast
  • 194 reviews 7.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.