Novotel Manchester Centre

I have in fact already replied to a survey relating to my stay.

Satisfied to a certain level

Here is the Copy and Pasted version of what i sent the hotel Dear Sir/Madam, My name is Dr S. a. and i booked an executive room on the 9th to the 10th of September and you sent me this invoice. I have a formal complaint that i would like to lodge. Before booking the room i called and spoke to customer services to make sure you had Air Conditioning, i was told 100% you do so i went and booked and when i got there before checking in i asked again if you have air conditioning and again was told absolutely you do. But once i got to my room which was room 430 the air conditioning only had warm air. When i called downstairs and spoke to reception i was told that actually you do not have air conditioning but you have some form of air cooler that is dependant on the weather. I do not appreciate being lied to. I do not appreciate being cheated, there are plenty of hotels that have the one requirement i needed. The room was too warm and stuffy and your manager Alex brought me a fan to my room that only ended with me catching a cold and waking up with a stiff back. when i realised there was no air conditioning which was a few hours after i checked in and was lied to i did ask reception for my money back so i could go to a different hotel but they were not accomadating of course because by then they has stolen my money and had me between a rock and a hard place. I will be contacting a mediator to resolve this if i'm not fully refunded as this was absolutely terrible and i would've never stayed had they said the truth from the start. My contact number if you wish to call me is 07… Also i am attaching a picture from your website that proves you advertise air conditioning but once i was in the room all your employees including your manager denied that you advertised air conditioning or that you had it. PLEASE SEE PICTURE IT VERY CLEARLY SAYS AIR CONDITIONING

Great stay with fantastic staff. Good central location for Manchester

The facilities within the room were ok & what you would expect. However, the bottled water in the fridge was not replenished after the 1st night & with 2 of us in the room, was not acceptable. The big disappointment though was the quality of food in the restaurant. I had the Pad Thai which was advertised on the menu with king prawns, chicken & peanuts + the usual noodles & bean sprouts. Not only did the order take a long time to arrive but when it did, I counted only 2 king prawns, 2 tiny pieces of chicken & only 1 peanut in a heap of the other basic ingredients, not what I was expecting! To add insult to injury the food was only just warm & not hot. The dessert was a joke too: a crumpled mess of meringue, cream & a few berries. Presentation was sadly lacking! It gets better: on the 2nd night we were told that we couldn’t eat in the restaurant as planned & previously booked with pre-orders, we had to find somewhere else to eat. Not sure why but something about the Chef..:: Just unacceptable as we had already pre-paid for our meal as part of a package.