Novotel Manchester Centre Hotel 4 stars

Fantastic stay with a great breakfast and a very helpful bunch of staff

Hotel was easily found from train station Great location Hotel and staff excellent Breakfast was lovely and a great selection Bed very comfortable Shower was superb plenty of hot water Overall my husband and I had a lovely weekend at this hotel :)

Welcome was not that great. Room just ok for the price, breakfast ok, had a twin executive room but had to shower stood in the bath I use to have to do that at my nans house

Our room was good - usual Novotel standard. We were next to the service lift so at times there was some clattering from there late at night. Staff very efficient and welcoming. Restaurant experience was poor. We waited nearly an hour for our starter - which was disappointing as the restaurant was very quiet on a Sunday evening. Also lack of communication - we had booked meal deal and restaurant was not aware of this. However the duty manager sorted this very quickly.

Lovely hotel with good facilities and friendly staff. Ideal location and great value.

great hotel very central,only problem i had was husband lay on bed and it collasped nearly trapping my 8yr old son lucky i was beside him at the time or he would have been trapped

I am extremely disappointed with our stay. Our phone in our room didn’t work and we had no room service menu. Upon my husband going downstairs to try to arrange some room service he was told there in fact was no room service. After 30 mins he was able to organise the restaurant to finally bring something up to our room however was not worth the money or effort that went into its organisation. We will not be staying with the Novotel again.

The room was good but we reported the TV as not working properly and the water took ages to drain out of the sink. We were assured this would be sorted but it wasn't.

I had a wonderful one night stay at the Novotel. On arrival I was greeted by a smiley and friendly lady who checked me in and also upgraded me! I’ve never been upgraded before so this was a lovely surprise. My room was spacious and clean and had everything I could’ve wanted. The bed was comfy and overall really quiet. I had an exam the next day and so the quietness of the room allowed me to get a good nights sleep so I was ready for it! Thank you once again.

Overall stay was satisfactory but housekeeping was not to the standard expected. On one of the days they only came to service the room late in the afternoon which was no longer convenient. The room had been unoccupied until after 5pm. Service at the bar was on this occasion slower than normal. Not sure if this was due to change in staff as usual bar staff were not there for the three days I was there.

Nice hotel friendly staff

Room itself was lovely, very clean. Check in took ages - i understand we came at a busy time on new years eve but waiting for 40 minutes for our room key was a little bit ridiculous.

Much better than our 2 night stay in hotel Mercure in Exeter - another Accor Group hotel

The hotel was very noisy overnight. Also, when I booked, I used 2,000 reward points to pay part of the charge (c.£33 I believe) and paid the remaining £40 on my credit card. However on the day of leaving I was sent the invoice and it said the £33 had now been charged to my hotel. I queried this at the front desk, and was assured that it hadn't been charged to my credit card, it just looked like it had but was just a way of crediting it off the system. The member of staff even checked with his colleague who confirmed the same. Lo and behold though, which I checked my credit card bill a few days later, there was a charge for £33. Please arrange for this to be credited back to me asap.

Very good, but I have one complaint. My booking was pre-paid well in advance but when I used the online check-in my credit card was charged again- the transaction still appears as pending on my credit card account, even though the email receipt sent after check out pointed out that therse wa nothing to pay as the account had been settled in advance. Please ensure I am not charged twice for the room!