Novotel Manchester Centre Hotel 4 stars

Overall stay was satisfactory but housekeeping was not to the standard expected. On one of the days they only came to service the room late in the afternoon which was no longer convenient. The room had been unoccupied until after 5pm. Service at the bar was on this occasion slower than normal. Not sure if this was due to change in staff as usual bar staff were not there for the three days I was there.

Nice hotel friendly staff

Room itself was lovely, very clean. Check in took ages - i understand we came at a busy time on new years eve but waiting for 40 minutes for our room key was a little bit ridiculous.

Much better than our 2 night stay in hotel Mercure in Exeter - another Accor Group hotel

The hotel was very noisy overnight. Also, when I booked, I used 2,000 reward points to pay part of the charge (c.£33 I believe) and paid the remaining £40 on my credit card. However on the day of leaving I was sent the invoice and it said the £33 had now been charged to my hotel. I queried this at the front desk, and was assured that it hadn't been charged to my credit card, it just looked like it had but was just a way of crediting it off the system. The member of staff even checked with his colleague who confirmed the same. Lo and behold though, which I checked my credit card bill a few days later, there was a charge for £33. Please arrange for this to be credited back to me asap.

Very good, but I have one complaint. My booking was pre-paid well in advance but when I used the online check-in my credit card was charged again- the transaction still appears as pending on my credit card account, even though the email receipt sent after check out pointed out that therse wa nothing to pay as the account had been settled in advance. Please ensure I am not charged twice for the room!

Quick check in quick good food Nice comfortable room

Staff friendly, as always. Rooms comfortable (tho hate the toilets, in the room, insomuch as as it's like trying to go in a broom cupboard where you can't close the door). Bed comfortable. Nice wall-mounted TV in room. Nice bar area and barstaff. However the breakfast was unbelievably awful - looked nice but every bit of it was cold. The plates were cold. But worse were the fried eggs - they were stone cold and felt as tho they'd been kept on ice. They had been freshly brought out of the kitchen so expected better. And to top it all, the coffee was at best luke warm, which when milk was added meant it was cold. Ahh but to finish on a good point - I had a pizza in the bar the previous evening as it was piping hot and delicious. Please sort the breakfast folks - it's not really how I wanted to start my day! Thanks. Joe

I had a really good time, very comfortable bet with lots of cool unforeseen details about the setup of the room. My only issue was that I never got any shampoo! I had coffee though...

The room was good and comfortable as well as quiet. My only disturbance was an LED in the smoke detector above the bed which was flashing all night. Also, the sink design did not accommodate a plug, which seems quite wasteful especially when for shaving.

Rooms very clean and modern, booked 1 suite, and 2 executive rooms. 1 executive room had a toilet that was extremely small that was very difficult to access, had to straddle the toilet to get in if you wanted to close the door, room no 249 Breakfast service was awful, rude and uninterested staff. Hot food buffet was empty at 10am and when asked if the food would be restocked we were told it would be a few minutes, it actually took over 20 minutes and did not come out all together. No bowls, or glasses and when requested some we were told they only had a few clean. We have stayed before and had similar issues at breakfast. We would stay again but will not bother paying for breakfast. Reception staff very polite and helpful and welcoming.

Very friendly staff, rooms are always lovely and location is perfect.

We had a great exprience, and also the hotel location is great.

Comfortable and well designed room. Nice touches like water and chocolate in the fridge. Pleasant toiletries. Staff very nice. Helpful and efficient on reception. Rather stretched at breakfast service though, so a long wait for porridge, and an absence of fried eggs at the buffet went unnoticed for a long time, and when a fresh supply did arrive they were cold. We would still be happy to stay again though.

The visit was wonderful. The location was very convenient and nicely hidden in the busy city. The staff were very friendly and helpful. I would certainly recommend this hotel to anyone. Various restaurants all in walking distance as well.