Novotel Manchester Centre Hotel 4 stars

Everything worked, it was clean and ideally placed for work. I am however still waiting for my email invoice which is frustrating.

This is a nice, clean and modern hotel. The staff are very friendly. The breakfast is very nice with a very good selection of hot and cold food. The bedroom is very well done out with modern facilities but the poor things are: the room is cold and the air con is very poor, the TV has very limited channels (reminds me of my youth) and bed pillows not comfortable.

Spacious and clean rooms. Breakfast has good selection and good quality foods.

We booked the hotel so we were close to our daughter’s wedding venue. We requested a room that would be accessible to my disabled wife. The room we stayed in was well equipped and comfortable- suitable for my wife. What helped to make our stay special was the welcome and care by the reception staff. With the wedding nerves etc we left a bag in a taxi booked for us by the hotel. We were able to recover the bag as a result of the hotel staff going that ‘extra mile’ to locate the bag. Thank you

Kelly from housekeeping made a mix up better. Arrived with my parents and husband. I had requested one room be close to the lift as my father had a mobility issue. Two rooms allocated, reception wrote on one of the room cards near lift, parents took that one. Hotel full due to Man U playing. Found twin beds in our room. Husband went to ask if it could be changed. Kelly arrived to check coffee in room and said she would see reception. Took our key. Came back with a new room key. Got to room opened the door it was my parents room. Kelly went and arranged a change. Both rooms family rooms, sleep 4. Strange when potentially could have sold due to busy night. Lots of Novotel rooms refreshed recently not the best we have had. Staff being trained on reception not the best, but necessary. Kelly saved the day.

Helpful reception team. Good breakfast. Clean rooms. Overall good service. Bar service at lunchtime slow as computer was not working.

The room was clean and well appointed. Service was 1st Class with the staff we dealt with. They went out of their way to assist when required. A couple of little issues were resolved to our satisfaction.

A well appointed hotel which is comfortable. Meals were satisfactory with courteous and pleasant staff.

Nice hotel, check in staff good but do not know what benefits loyalty card holders enjoy - had to ask. Also coldest night of year and had to open window as couldn’t turn heating down which wasn’t good from a planet point of view

The hotel is very close to Bridgewater Hall, and provided a delightful stay.

Staff kindly allowed us to check in early and upgraded our room. The room was everything we needed although the separate toilet was rather awkward to get out of due to tight space. We used room service for our evening meal and it arrived quickly. Breakfast was great with an excellent selection of hot and cold food. Thank you for a lovely stay

I booked an executive room, but when I arrived the lady at the reception told me there is a problem with the carpet in the room and that room should have not been advertised. I was given a different room at a discounted price, so my breakfast was free. And I also received a voucher for a free drink at the bar. I want to say I am very satisfied with the hotel and the staff. The breakfast was really good as well,I really enjoyed it. Definitely worth it.

A night to myself.

Room dark, inadequate lighting. No dressing table area. Had to stand by mirror area. Only 3 hangars in room. Separate toilet should have a wash hand basin. Not very hygienic having to open two doors before washing hands. On arrival in room sofa bed was made up for some reason, this was off putting although it was soon taken down.

Two night stay whilst volunteering at Manchester Beer Festival. Excellent location for the city centre. Lovely room, comfortable bed and very good choices for breakfast.