Novotel Manchester Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,639 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WI-FI

  • On-site eXchange Bar & Lounge for guests

  • Gym, sauna and steam room

  • 5 minute walk to main shopping area

  • 15-minute walk to Piccadilly Station, bus stop outside hotel

Our accommodation(s)

Hotel location

Novotel Manchester Centre

21 Dickinson Street
M1 4LX MANCHESTER
United Kingdom

GPS:53.476767, -2.241501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EXCHANGE FOOD AND DRINK LOUNGE

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,639 reviews

TripAdvisor Rating  4.0/5  2,285 reviews

Certificate of excellence 2023

Staff excellent

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent friendly staff

Dear Justin, Thank you for your positive review of your recent stay at Novotel Manchester Centre. We greatly appreciate your kind words about our excellent and friendly staff. Your satisfaction is our top priority and we are delighted to hear that our team provided you with exceptional service. Warm regards, Alexandra Panta Operations Manager

Great location and great recovery service

Customer review rating 4.5/5

Delyan Families - Confirmed reviews ALL

My daughter and I had booked a twin room and we were greeted by Dominic at the reception, who was excellent. However, when we entered the room, there was a strong smell of vomit. My daughter immediately called reception and another lady (who was also at the desk next to Dominic) answered and told us the hotel was full and the best she could do was to send room service. I then called again, because the odor was nauseous and this was not acceptable. This time it was Dominic who answered the phone and he immediately offered to come to the room. He then instantly offered to change our room and this process took approx. 5 minutes. Well done Dominic; fantastic recovery! And the rest was perfect: nice room, great location .....

Dear DelYan, Thank you for taking the time to share your experience at Novotel Manchester Centre. I would like to personally address the concerns you raised in your review. Firstly, I apologize for the unpleasant odor you encountered in your room. This is definitely not the standard we strive to maintain. I have shared your feedback with our housekeeping team to ensure that such instances are avoided in the future. However, I am glad to hear that Dominic at the reception was able to provide you with excellent service and promptly address the issue. He truly exemplifies our commitment to guest satisfaction and I will make sure to recognize his efforts. It is also wonderful to hear that you found the room to be nice and enjoyed our convenient location. We take pride in providing our guests with a comfortable and convenient stay. Thank you once again for sharing your feedback, DelYan. We value your patronage and hope to have the opportunity to welcome you back in the future. Warm regards, Alexandra Panta Operations Manager

Well located

Customer review rating 4.0/5

Andrea Families - Confirmed reviews ALL

We enjoyed our stay. The hotel was very well located and the car park was very close by. Initially I was put off by the lack of a hotel carpark, but I needn't have worried as the q Park carpark was right outside the door. The only issue we did have was the room was very warm, even after adjusting the thermostat. It was so warm at night it was uncomfortable. But apart from that everything was great. Clean, and reception staff incredibly helpful. Lovely breakfast too. Would definitely stay again.

Dear Andrea, Thank you for choosing Novotel Manchester Centre for your recent stay and for taking the time to write a review. We are delighted to hear that you enjoyed your overall stay with us. We appreciate your positive feedback regarding our convenient location and the proximity car park. We understand that the temperature in your room was warmer than you would have liked, despite adjusting the thermostat. We apologize for any discomfort caused. Your compliments about our cleanliness, helpful reception staff, and lovely breakfast are greatly appreciated. We are glad that these aspects of your stay met your expectations. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to Novotel Manchester Centre in the future. Warm regards, Alexandra Panta Operations Manager

Good statly

Customer review rating 4.0/5

Dan S. Couples - Confirmed reviews ALL

The hotel is in a good location within walking distance of Piccadilly gardens. Oxford road train station and various tram stations are also a close walk. The room was comfortable and the staff were very friendly. We had food in the hotel which was ok but we felt there were better options elsewhere.

Dear Dan, Thank you for choosing Novotel Manchester Centre and taking the time to share your feedback. We are glad to hear that our hotel's location, comfortable rooms, and friendly staff met your expectations. We appreciate your honesty regarding the dining options, and we will take this into account as we strive to improve our food offerings. We hope to have the opportunity to welcome you back in the future. Warm regards, Alexandra Panta Operations Manager

Spotless hotel, fabulous service

Customer review rating 5.0/5

Karen, S. Families - Confirmed reviews ALL

We have now stayed at this hotel several times as a family and as a couple also. The location is great for getting around central Manchester, the cleanliness is of the very highest standard, and all the staff are so helpful, welcoming and professional. The breakfast buffet is always well stocked, efficiently run and pleasant to sit in. The bar is very comfortable, lovely cosy decor, not too rowdy so great for family time (on one occasion there was a little rowdiness from someone who’d had one too many, but the security were discrete and managed the situation very well, and the bar manager quickly went to each table apologising and brought free drinks to everyone there). Lovely bar food too, and table football!! I can’t rate this hotel highly enough. Keep it up Novotel - the team at this hotel are fantastic and deserve a healthy bonus! ❤️

Dear Karen, Thank you so much for taking the time to share your experience at Novotel Manchester Centre. We truly appreciate your kind words and positive feedback. We are delighted to hear that you found our hotel to be spotless and that the service provided by our staff was fabulous. Our team takes great pride in ensuring that our guests feel welcomed and well taken care of throughout their stay. We are also pleased to know that you enjoyed the convenient location of our hotel, which made it easy for you to explore central Manchester. It is wonderful to hear that the cleanliness of our hotel met your expectations and that you found our breakfast buffet to be well stocked and efficiently run. We apologize for any inconvenience caused by the rowdiness in the bar on one occasion. However, we are glad to hear that our security team managed the situation discreetly and that our bar manager promptly addressed the issue by apologizing to each table and offering compensation. We appreciate your understanding in this matter. Once again, thank you for your kind words and for choosing to stay with us. We truly value your support and hope to have the pleasure of welcoming you and your family back to Novotel Manchester Centre in the near future. Warm regards, Alexandra Panta Operations Manager

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Other web-users rate our hotel

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