Novotel Manchester Centre

Novotel Manchester Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,166 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • On-site eXchange Bar & Lounge for guests

  • Three-minute walk to the iconic Manchester Town Hall

  • 25% parking discount for guests at Q Park Piazza (M1 4LX)

  • 15-minute walk to Piccadilly Station, bus stop outside hotel

ALLSAFE approved hotel

Hotel location

Novotel Manchester Centre

21 Dickinson Street
M1 4LX MANCHESTER
United Kingdom

GPS:53.476767, -2.241501

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

EXCHANGE FOOD AND DRINK LOUNGE

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,166 reviews

TripAdvisor Rating  4.0/5  2,234 reviews

Customer review rating 3.5/5

Sonya Families - Confirmed reviews ALL

I have in fact already replied to a survey relating to my stay.

Dear SONYA F., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Smith Front Office Manager

Satisfied

Customer review rating 3.5/5

Alia A. M. Business - Confirmed reviews ALL

Satisfied to a certain level

Dear ALIA AL M., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Smith Front Office Manager

Abysmal, are you serious ?

Customer review rating 0.5/5

S. A. Business - Confirmed reviews ALL

Here is the Copy and Pasted version of what i sent the hotel Dear Sir/Madam, My name is Dr S. a. and i booked an executive room on the 9th to the 10th of September and you sent me this invoice. I have a formal complaint that i would like to lodge. Before booking the room i called and spoke to customer services to make sure you had Air Conditioning, i was told 100% you do so i went and booked and when i got there before checking in i asked again if you have air conditioning and again was told absolutely you do. But once i got to my room which was room 430 the air conditioning only had warm air. When i called downstairs and spoke to reception i was told that actually you do not have air conditioning but you have some form of air cooler that is dependant on the weather. I do not appreciate being lied to. I do not appreciate being cheated, there are plenty of hotels that have the one requirement i needed. The room was too warm and stuffy and your manager Alex brought me a fan to my room that only ended with me catching a cold and waking up with a stiff back. when i realised there was no air conditioning which was a few hours after i checked in and was lied to i did ask reception for my money back so i could go to a different hotel but they were not accomadating of course because by then they has stolen my money and had me between a rock and a hard place. I will be contacting a mediator to resolve this if i'm not fully refunded as this was absolutely terrible and i would've never stayed had they said the truth from the start. My contact number if you wish to call me is 07… Also i am attaching a picture from your website that proves you advertise air conditioning but once i was in the room all your employees including your manager denied that you advertised air conditioning or that you had it. PLEASE SEE PICTURE IT VERY CLEARLY SAYS AIR CONDITIONING

Great stay

Customer review rating 5.0/5

Malcolm H. Business - Confirmed reviews ALL

Great stay with fantastic staff. Good central location for Manchester

Dear MALCOLM H., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure your feedback reaches Dominic. Our move to reduce plastic has started in the hotel and this is one of the first changes of many, we appreciate this feedback and will be reviewed over this period of change. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Smith Front Office Manager

Well located, short walking distance to train station & shopping

Customer review rating 2.5/5

Sandra V. Business - Confirmed reviews ALL

The facilities within the room were ok & what you would expect. However, the bottled water in the fridge was not replenished after the 1st night & with 2 of us in the room, was not acceptable. The big disappointment though was the quality of food in the restaurant. I had the Pad Thai which was advertised on the menu with king prawns, chicken & peanuts + the usual noodles & bean sprouts. Not only did the order take a long time to arrive but when it did, I counted only 2 king prawns, 2 tiny pieces of chicken & only 1 peanut in a heap of the other basic ingredients, not what I was expecting! To add insult to injury the food was only just warm & not hot. The dessert was a joke too: a crumpled mess of meringue, cream & a few berries. Presentation was sadly lacking! It gets better: on the 2nd night we were told that we couldn’t eat in the restaurant as planned & previously booked with pre-orders, we had to find somewhere else to eat. Not sure why but something about the Chef..:: Just unacceptable as we had already pre-paid for our meal as part of a package.

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Other web-users rate our hotel

  • 954 reviews 9/10 Location
  • 1,427 reviews 6.8/10 Room
  • 1,209 reviews 8.6/10 Service
  • 41 reviews 3.9/10 WiFi
  • 702 reviews 6.3/10 Cleanliness
  • 530 reviews 8.6/10 Breakfast
  • 277 reviews 5.8/10 Value
  • 178 reviews 5.9/10 Food

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