ibis Manchester Centre 96 Portland Street 3 stars

Customer review rating (ALL Rating) 4.4/5 1,240 reviews

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ibis Manchester Centre 96 Portland Street - Image 1
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96 Portland Street, M1 4GX MANCHESTER, United Kingdom

Description

Hotel extras

  • Located near Manchester Palace Theatre

  • Located just 1km from Manchester Piccadilly train station

  • Enjoy authentic cuisine at the in-house Chill #96 restaurant

  • Nearby landmarks include Manchester Town Hall and Chinatown

  • Central location, with plenty of nearby transport links

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Hotel location

ibis Manchester Centre 96 Portland Street

96 Portland Street
M1 4GX MANCHESTER
United Kingdom

GPS:53.47733, -2.240744

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,240 reviews

TripAdvisor Rating  4.0/5  2,222 reviews

Ideal hotel for a Manchester conference

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very helpful staff, nice room, great location

Dear Denise, Thank you for your positive review and we are delighted to hear that you found our hotel ideal for your conference in Manchester. Our team strives to provide excellent service, comfortable rooms, and a convenient location for all our guests. We appreciate your kind words and look forward to welcoming you back in the future. Warm regards, Alexandra Panta Operations Manager

Great hotel and staff

Customer review rating 4.5/5

Ai… Couples - Confirmed reviews ALL

Staff were lovely throughout our 2 night stay. Location is perfectly central and breakfast was great

Dear Aileen, Thank you for your kind words regarding your recent stay with us at ibis Manchester Centre 96 Portland Street. We are delighted to hear that you found our staff to be lovely and enjoyed our central location. Your feedback on our great breakfast is truly appreciated. We look forward to welcoming you back for another fantastic experience. Warm regards, Alexandra Panta Operations Manager

for second year in a row staying at this establishment would stay again. Would highly reccomend

Customer review rating 5.0/5

Peter S. Solo - Confirmed reviews ALL

All the personnel that I met face to face were EXCELLENT would rate all at 11/10 My main beef is with the UNKNOWN personnel that sit in HEAD OFFICE and bark the orders and rules to the Face to Face staff These personnel would not know if they were AURTHUR or MARTHA. They make the rules for others to follow Last year I received 2 Complimentary drinks on Arrival, for TWO Bookings This year they have changed it to the drinks AFTER you have checked out How can you have a complimentary drink at 1100Hrs when you are about to travel elsewhere What HAIR BRAIN IDIOT makes up this sort of rules If I come back to UK next year cannot see me staying with IBIS/ACCOR with these IDIOTS running the company Apart from this my stay at Manchester Portland Street was EXCELLENT as was last year as well. Would HIGHLY RECCOMMEND IT.

Dear Mr. S., Thank you for choosing to stay with us at ibis Manchester Centre 96 Portland Street for the second year in a row and for taking the time to share your feedback. We are delighted to hear that you had a positive experience overall and that you found our personnel excellent, we truly appreciate your kind words. We regret to learn about your concerns regarding the changes in our complimentary drink policy. Please be assured that your feedback regarding this matter has been duly noted. At ibis Manchester Centre 96 Portland Street, we strive to provide our guests with a comfortable and enjoyable stay, and we take all feedback seriously to continually improve our services. It is disappointing to hear that this change affected your experience, and we apologize for any inconvenience caused. Your comments will be shared with the relevant team for their awareness. We value your loyalty and hope that you would reconsider staying with us again in the future. Should you choose to return, please do not hesitate to contact us directly so we can ensure your stay is as pleasant as possible. Once again, thank you for your feedback and for recommending us. Warm regards, Alexandra Panta Operations Manager

Wouldn’t stay again

Customer review rating 0.5/5

Princess Couples - Confirmed reviews ALL

I booked over the phone and explained I needed early check in, after this was confirmed I booked and then shortly arrive At the hotel to be told, no rooms are ready I explain the previous colleague had taken my booking and offered early check in. Was told to wait 40 mins Then while I go to wait in my car I call after 40 mins to see if the room is ready, I explain I can’t wait and to instead cancel the room. Then they said the room is ready overall Customer service wasn’t great felt like I was arguing and trying to get my point across

Dear Zulakha, Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced. It’s clear we didn’t meet your expectations regarding the early check-in and communication, and for that, I’m truly sorry. Your feedback is invaluable, and I’ll ensure it’s addressed with the team to prevent similar issues in the future. We hope to have the opportunity to restore your confidence in our service. If there’s anything further you’d like to discuss, please don’t hesitate to let us know. Best regards, Alexandra Panta Operations Manager

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Pleasant but could not operate the AC

Dear David, Thank you for choosing ibis Manchester Centre 96 Portland Street for your stay. We are delighted to hear that you had a pleasant experience. Regarding the issue with the AC, please accept our apologies for any inconvenience caused. Our team is available 24/7 to assist with any room-related concerns. We hope to welcome you back for an even better stay in the future. Warm regards, Alexandra Panta Operations Manager

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Other web-users rate our hotel

  • 1,462 reviews 9.6/10 Location
  • 1,740 reviews 6.9/10 Room
  • 1,432 reviews 8.9/10 Service
  • 32 reviews 7.9/10 WiFi
  • 844 reviews 7.6/10 Cleanliness
  • 337 reviews 7.9/10 Breakfast
  • 245 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.