ibis Manchester Centre 96 Portland Street Hotel 3 stars

You get what is expected from a very good brand

Easy to find and reach main sightseeing points.

Lovely hotel, we had a basic room however was clean and really good value...and just what we needed. Fabulous breakfast and staff really helpful and friendly.

I had booked the hotel in advance for three nights. I arrived at about 11.15 pm, as I had previously advised would be the case, and knocked on the door. A young man (from the hotel) told me - through the glass - that I should "swipe my room card". I told him I did not have one as I had just arrived. Initially he blocked my entrance to the hotel by standing in front of me. Then came the next problem; I told him that I did not think I wold be able to use my credit card until the morning as it had been refused on the flight and I would need to call the bank in the morning. He said, "Our policy is pay in full on arrival". I asked him whether he would send me back out on the street with no money and nowhere to stay - I said I had stayed at the hotel several times before. In the end, I offered him 100 Euro which I said would pay for one night. He took it, put in an envelope, said he would leave it in the safe and I should talk to his colleague in the morning. (When taking the lift to my room on the second floor, a man followed me into the lift, got out at my floor but did not go to a room. Was this possibly someone from hotel security checking up on me? He had been standing in the background while I was talking to Michael, the member of staff). I called my bank from my room straight away, resolved the blockage on my card, went back downstairs and paid my bill. I have been staying at Ibis and Accor hotels in several countries (UK, Germany, Poland, UAE and others) for around 30 years. I have to say that I was not impressed at the manner of my reception. Nor do I particularly blame the young man. It seems to me there are issues of the effectiveness of your company's staff training. To treat a longstanding client with a mixture of minor aggression, lack of trust and general unhelpfulness does not reflect well upon your company. Sincerely, Julian A.

well located in heart of towncentre. clean room, although bathroom door was bit broken{unable to close properly) parking nearby. at discounted rate for ibis customer. I think it will be wonderful if mentioned on website where to park.

businees trip, htoel felt welcoming and taking the presuure of the business aspect ot the trip

Nice enough hotel, good location. Room decor was nice but room facilities were more basic than expected. Stayed in room 433 at the front of the hotel, the noise from the street wasn’t as bad as I’d anticipated after reading other reviews. Some earplugs would have been appreciated but I can’t say it disturbed my sleep that much. The room had an odd smell to it which was a big disappointment, had to go out and buy air freshener. There was no iron in the room but staff at the hotel advised there is an ironing room on the 3rd floor. This reminded me of being in a barrack block. Breakfast was good, lots of options such as over night oats, breakfast sandwiches, fruit, pancakes etc. It’s a self serve style buffet which I preferred as no waiting around for anything. Overall it was an ok stay, would recommend if you’re not looking for anything too expensive and want a good location.

As always, we had a great time here. Very centrally situated, staff efficient, room clean with all necessary utilities and comforts.

Stayed for 1 night attending seminar at Manchester central. All good on arrival staff lovely although the staff in the morning at breakfast were not very customer friendly sat playing on there phones.

stay was ok easy checkin, bedroom clean but plug got stuck in the plug hole, breakfast was not great breakfast baps cold and only put 2 out at a time had to keep asking when they would be ready as went straight away as put out loads of baps for vegans

I had a very good stay for business reasons.

Hotel excellent rooms clean and stocked well with tea ,coffee ,shower and hand wash problem with the loo told staff very noisy all night apologies and gave us a free breakfast Excellent customer service will stay again

I regularly stay in Manchester, often at this and other Accor hotels. On this occasion the room, except for the TV was fine. Both the evening meal, and breakfast left something to be desired. I have real misgivings about the 'Chill 96' branding of the Café-Bar. In the evening the TV network within the building was not functioning correctly, so I got a very intermittent picture with 'no signal' messages appearing on the scree, In the morning everything was fine.

Room 419 holes in the bedding I have the photos ! Paid for 5pm late check out to be woken at 11.45am by maids ! Then after explaining still woken up again at 2pm. The noise during the night kept us awake also and the t.v did not work properly. I would like the manager of Ibis Portland Street to contact us please we have been loyal customers for many years.

4th stay at this hotel .Clean & stylish, excellent breakfast selection too. The perfect location next to Manchester City centre (M & S & a nice Cafe' Nero which is just a few doors away). Good selection of restaurants by Piccadilly Gardens.