ibis Manchester Centre 96 Portland Street 3 stars

Customer review rating (ALL Rating) 4.4/5 983 reviews

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ibis Manchester Centre 96 Portland Street - Image 1
ibis Manchester Centre 96 Portland Street - Image 2
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96 Portland Street, M1 4GX MANCHESTER, United Kingdom

Description

Hotel extras

  • Located near Manchester Palace Theatre

  • Located just 1km from Manchester Piccadilly train station

  • Enjoy authentic cuisine at the in-house Chill #96 restaurant

  • Nearby landmarks include Manchester Town Hall and Chinatown

  • Central location, with plenty of nearby transport links

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Hotel location

ibis Manchester Centre 96 Portland Street

96 Portland Street
M1 4GX MANCHESTER
United Kingdom

GPS:53.47733, -2.240744

Telephone

Access and transport

Hotel services

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On site
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  983 reviews

TripAdvisor Rating  3.8/5  2,252 reviews

Customer review rating 3.0/5

Catherine B. Solo - Confirmed reviews ALL

I recently stayed at the Ibis Manchester Centre on Portland Street, a hotel I haven't visited in several years. While the interior upon arrival is quite modern and appealing, I found this to be somewhat deceptive, acting as "smoke and mirrors" for the reality of the room interiors. The rooms are due for a facelift, they are no different to my last stays and Id imagined a much different space. While the space was adequate for a single overnight stay, I would be reluctant to book an extended trip here and stay in one of these rooms. Basic tea and coffee are provided then you have to figure out where to plug in the kettle. Then I spotted a power cube in the corner (with usb ports) so the kettle moved to there. The room was clean and tidy but there is not a lot of room. I found the general condition of the corridors were drab, grey and uninviting. A concern was the small bathroom (which strongly resembled a unit you might find on a train). Very compact. Disturbingly, there was a noticeable whiff of raw sewage that could be detected when stood within which was unpleasant and unhygienic. If your room is facing onto Portland Street be prepared for the noise from traffic in the morning when it starts to build. Breakfast arrangements are notably awkward. I had to leave the IBIS by its rear door and run across an open courtyard at the back of the hotel to access the Novotel next door, which hosts the breakfast service. It was raining and Id not thought about an umbrella. Im sure I did see some in the IBIS reception though but instead I made a run for it there and back. The breakfast itself at the Novotel was adequate, providing standard fare. However, the dining experience was let down by a distinct lack of service with a smile from the staff, making the start of the day less welcoming. Some of the hot items were missing and another guest had to point this out to a member of the team to ask for replenishment. This hotel has a modern interior but is let down by its tired, aging rooms and internal infrastructure. The bathroom issue and the awkward, breakfast setup make it difficult to recommend for anything more than minimal stopovers.

Dear Catherine, Thank you for taking the time to share your feedback regarding your recent stay at ibis Manchester Centre. I appreciate your comments about the modern appeal of our lobby and recognize your concerns regarding the condition of the rooms. I can assure you that guest comfort is a priority, and your insights will contribute to our ongoing evaluations of room improvements. I regret to hear about the issues you encountered with the bathroom and the unpleasant odor. Cleanliness and hygiene are of utmost importance, and I will ensure that this matter is addressed with our housekeeping team. Regarding the breakfast arrangements, I understand that the access to our Novotel partner for breakfast can be inconvenient, particularly in inclement weather. We appreciate your suggestions for enhancing the overall experience for our guests. Your observations regarding staff service during breakfast are noted, and I will address this with our team to ensure a more welcoming atmosphere for all guests in the future. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back under better circumstances. Warm regards, Alexandra Panta Operations Manager

Customer review rating 4.0/5

Karen A. Couples - Confirmed reviews ALL

Room was ideal for the 2 of us. It's perfect for a weekend. Room was clean and tidy. Only downside we had to have our breakfast in the Novotel across the square at the rear of the hotel. The cooked breakfast was unremarkable, probably due to catering for 2 hotels.

Dear Karen, Thank you for your valuable feedback regarding your recent stay. I am pleased to hear that you found the room suitable and enjoyed our ideal location. I appreciate your comments about the breakfast experience, and I will ensure your observations are shared with the relevant team. We strive to provide a remarkable experience for all our guests. Warm regards, Alexandra Panta Operations Manager

Customer review rating 4.5/5

Jonathan S. Business - Confirmed reviews ALL

Enjoyable, relaxing and well worth the low cost.

Dear Jonathan, Thank you for your kind words regarding our service and cleanliness. We are pleased to hear that you found your stay enjoyable and relaxing, and that our rates met your expectations. We look forward to welcoming you back in the future. Warm regards, Alexandra Panta Operations Manager

Customer review rating 4.0/5

Brian D. Couples - Confirmed reviews ALL

Overall we had a good stay. The hotel is in a good central location, clean and comfortable with friendly, helpful, staff. Breakfast was good and, although rooms are not the most modern, it is a good, reasonably priced, base for exploring Manchester

Dear Brian, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our central location, and found our staff to be friendly and helpful. Your insights regarding the room decor and pricing are valued as we strive to provide a comfortable base for our guests. Warm regards, Alexandra Panta Operations Manager

The Ibis with a Novotel Breakfast Commute

TripAdvisor rating 3.0/5

Cate B TripAdvisor review

I recently stayed at the Ibis Manchester Centre on Portland Street, a hotel I haven't visited in several years. While the interior upon arrival is quite modern and appealing, I found this to be somewhat deceptive, acting as "smoke and mirrors" for the reality of the bedrooms. The rooms are due a facelift. While the space was adequate for a single overnight stay, I would be reluctant to book an extended trip here. The general condition of the corridors was drab, grey and uninviting. A concern was the small bathroom (which strongly resembled a unit you might find on a train). Disturbingly, there was a noticeable whiff of raw sewage that could be detected from within which was unpleasant and unhygienic. Breakfast arrangements are notably awkward. Due to heave rain, I had to run there and back across an open courtyard at the back of the hotel to access the Novotel next door, which hosts the breakfast service. The breakfast itself at the Novotel was adequate, providing standard fare. Cooked food was missing a few items and needed a prompt from another guest to have addressed. There was a distinct lack of customer service with a smile from the staff, making the start of the day less welcoming. Was it good value, no I dont think so.

Dear CL_Brookes, Thank you for taking the time to share your feedback regarding your recent visit to ibis Manchester Centre. I am pleased to hear that you found the hotel's interior modern and appealing. However, I regret to learn that your experience fell short in several areas. I acknowledge your comments regarding the condition of the rooms and corridors. Your observations about the bathroom and the unpleasant odour are concerning, and I appreciate you bringing this to our attention. We continually strive to maintain high standards, and your feedback will be taken into consideration for future improvements. I understand that the breakfast arrangements and the accessibility to the Novotel may have been inconvenient, especially in adverse weather conditions. Your experience with the breakfast service and staff demeanor is not reflective of our usual standards, and I will ensure that your comments are shared with the relevant teams. Thank you once again for your insights, and I hope you will consider giving us another opportunity in the future. Warm regards, Alexandra Panta Operations Manager

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Other web-users rate our hotel

  • 1,350 reviews 9.5/10 Location
  • 1,621 reviews 6.8/10 Room
  • 1,385 reviews 9/10 Service
  • 35 reviews 5.7/10 WiFi
  • 759 reviews 7.5/10 Cleanliness
  • 382 reviews 8/10 Breakfast
  • 224 reviews 8.1/10 Vibe

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