Pullman Sydney Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 3,842 reviews

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191 O Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • Event space to cater from 10 to 200 with built in AV we cater for all your event needs.

  • Executive Lounge to unwind and 24-hour fitness centre to regenerate and re-energise.

  • Mobius Bar & Grill is a dining adventure of local seasonal food, wines & craft beers.

  • ALLSAFE certification, 24-hour reception, complimentary Wi-Fi, parking plus valet parking.

  • Sydney's iconic Harbour and Circular Quay precinct are located an easy 20 minute train ride.

Our accommodation(s)

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Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020 MASCOT
Australia

GPS:-33.927553, 151.186823

Telephone
Fax +61 2 9693 2598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOBIUS BAR AND GRILL

At Mobius we think global and cook local, using regionally produced ingredients. Breakfast includes fresh artisanal products with dinner featuring a vibrant collection of modern Australian cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,842 reviews

TripAdvisor Rating  4.3/5  1,241 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Amanda L. Business - Confirmed reviews ALL

Beautiful hotel modern amazing art excellent food friendly helpful staff

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

Customer review rating 2.0/5

Andy D. Business - Confirmed reviews ALL

tried to sign up with partner platform to gain free parking however the platform had technical difficulties so I was unable to join. I was also locked out of my room due to a faulty card reader that had to be reprogramed.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Sydney Airport Team

Customer review rating 0.5/5

Donna J. Couples - Confirmed reviews ALL

My husband and I were returning from NZ and were connecting on domestically the following day. Being an Accor Platinum member I always choose Accor properties if I can, however I will never choose to stay here again. I will stay at the opposition next time or fly into Brisbane. The Pullman at the Brisbane Airport is amazing. On entering it was very loud and very cluttered. There was no obvious check in counters. As we got closer and through all the people standing around we could see the 'desks' for check in. Check in was abysmal at best. One of the computers was not working and we were interrupted while checking in, by another staff member who was serving a very demanding guest. We were made to wait while the other guest was attended to on the same computer/counter we were on. I am not sure why the demanding customer was given priority treatment and I found this behaviour extremely unprofessional and did not feel like a valued Accor member. Staff obviously need training on how to deal with demanding customers. The bathroom is open and has absolutely no privacy. There is a sign on the shower door advising to keep the shower door closed to ensure the steam from the shower does not set off the fire alarm. Too bad if the other person needs to use the toilet because the door is shared between the shower and the toilet. The canapes served to Accor members looked like they had been sitting out all day. I requested something to suit my dietary requirements and was provided with slices of cucumber with grilled onion on top. Definitely not appealing. The wine was very nice and dinner in the restaurant was good. Wifi was very slow and check out the following morning was better than check in but not by much. I found the staff member unfriendly.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Sydney Airport Team

Customer review rating 4.5/5

Rasmussen T. Business - Confirmed reviews ALL

Professional and friendly staff nice atmosphere in the restaurant clean and comfortable rooms

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

Customer review rating 5.0/5

Rodd W. Business - Confirmed reviews ALL

Had to travel for new client , so booked the hotel as we had an early flight, but managed to meet clients the previous night and had a lovely dinner. Well done Pullman, we will be back.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

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Other web-users rate our hotel

  • 1,088 reviews 8.9/10 Location
  • 1,980 reviews 7.7/10 Room
  • 2,219 reviews 8.1/10 Service
  • 37 reviews 5.9/10 WiFi
  • 870 reviews 6.2/10 Food
  • 616 reviews 7.1/10 Cleanliness
  • 424 reviews 8.6/10 Vibe
  • 407 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.