Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 3,471 reviews

Sofitel Singapore Sentosa Resort & Spa - Image 1
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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and a panoramic sea view

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Room 1

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,471 reviews

TripAdvisor Rating  4.5/5  6,883 reviews

Good stay

Customer review rating 4.5/5

H. K. Families - Confirmed reviews ALL

Bonjour Mr. H., Thank you for your kind words and for taking the time to share your experience with us. We are delighted that our Ambassadors’ warm welcome and attentiveness left a lasting impression on you and your family. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. It is wonderful to know that your arrival, breakfast, and accommodation met your expectations, and we truly appreciate your recognition of our Ambassadors’ responsiveness. We are also pleased that the booking process was seamless and that suitable options were provided for your family’s convenience. We look forward to welcoming you back for another magnifique stay in the near future. Please do not hesitate to let us know if we may assist in making your next visit even more special. Warm regards, Daren Tan Rooms Division Manager

Great short stay

Customer review rating 4.0/5

Jason Families - Confirmed reviews ALL

Bonjour Mr. Jason, Thank you for taking the time to share your experience with us. We are pleased that you had a great stay overall and appreciate your constructive feedback on areas where we can improve. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We sincerely apologise for the inconsistencies in the gym closing hours and the lack of communication regarding the upgrade for your membership. Rest assured, we will address these points with our Ambassadors to ensure clearer and more accurate information is provided during check-in. Additionally, we understand how a damp floor can be inconvenient, and while the dehumidifier was provided for comfort, we regret that it affected the air quality in your room. We will review this with our housekeeping team to improve room conditions for a more seamless experience. On a brighter note, we are delighted that our concierge Ambassador was attentive to your needs and that you appreciated our filtered water initiative as part of our sustainability efforts. We truly value your loyalty and look forward to welcoming you back for an even more comfortable and memorable stay. Warm regards, Daren Tan Rooms Division Manager

Restful

Customer review rating 3.0/5

Jasmine Families - Confirmed reviews ALL

Bonjour Ms. Jasmine, Thank you for taking the time to share your experience with us. We are pleased to hear that your stay was restful and that our shuttle service provided you with comfort amidst the rainy weather. It is also wonderful to know that you and your family enjoyed the delightful offerings at LeBar, and we truly appreciate your kind words about our Ambassadors. We regret that your preferred room type was unavailable on this occasion and that the rollaway bed was not immediately available upon your request. Please accept our sincerest apologies for any inconvenience caused. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests, and we will certainly review how we can improve our availability and service efficiency. Additionally, we appreciate your suggestion regarding breakfast options and bidet facilities, and we will take this into consideration for future enhancements. We are grateful for your continued support and look forward to welcoming you and your family back for an even more seamless and enjoyable stay. Please do not hesitate to reach out to us ahead of your next visit, and we will be delighted to assist in making your stay even more comfortable. Warm regards, Daren T. Rooms Division Manager

Regular Hotel Guest for Sofitel Singapore Sentosa Resort & Spa

Customer review rating 4.0/5

Caline C. Couples - Confirmed reviews ALL

Bonjour Ms. C., Thank you for your continued trust in Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to welcome you back, and we truly appreciate the time you have taken to share your experience. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We regret to hear that the air conditioning in your initial room disrupted your rest. Ensuring a comfortable and peaceful stay is of utmost importance to us, and we are pleased that our Ambassadors were able to assist with a room change to improve your experience. Nonetheless, we will review the matter further to prevent any recurrence. Additionally, we appreciate your thoughts on the welcome drink selection and will certainly take them into consideration as we refine our offerings to better cater to our guests’ preferences. It is heartening to know that you continue to enjoy the serene surroundings and convenient transport service. We value your loyalty over the past 20 years and look forward to welcoming you back for another restful stay. Please do not hesitate to let us know if there is anything we may do to make your next visit even more memorable. Warm regards, Daren Tan Rooms Division Manager

Good stay.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Bonjour Mr. L., Thank you for sharing your experience with us. It is wonderful to know that the serene surroundings and warm hospitality from our Ambassadors contributed to a memorable stay for you and your family. Your kind words serve as great encouragement to our team, and we are delighted that every aspect of your visit—from arrival to departure—met your expectations. As a valued Accor Live Limitless member, your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back to our resort for another relaxing retreat. Should you need any assistance in planning your next visit, please do not hesitate to reach out. Warm regards, Daren Tan Rooms Division Manager

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Other web-users rate our hotel

  • 842 reviews 8.5/10 Location
  • 2,039 reviews 7/10 Room
  • 2,759 reviews 7.8/10 Service
  • 28 reviews 5.5/10 WiFi
  • 1,047 reviews 7.6/10 Food
  • 949 reviews 7.5/10 Vibe
  • 566 reviews 6.6/10 Cleanliness
  • 521 reviews 5.9/10 Value

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