Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 174 reviews

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Mercure Edinburgh Haymarket Hotel - Image 1
Mercure Edinburgh Haymarket Hotel - Image 2
Mercure Edinburgh Haymarket Hotel - Image 3
Mercure Edinburgh Haymarket Hotel - Image 4
38 Gardners Crescent, EH3 8DQ EDINBURGH, United Kingdom

Description

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Our accommodation(s)

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
United Kingdom

GPS:55.943985, -3.209553

Telephone
Fax +44 131 229 2409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  174 reviews

TripAdvisor Rating  3.9/5  1,182 reviews

Worst break ever

TripAdvisor rating 1.0/5

marmarNorthampton TripAdvisor review

This hotel had no heating coldest time of the year. Asked for heater only to be told they were all gone. Room was so cold you could see your breath. My granddaughter went to Edinburgh with her partner for a well earned break. They should have been moved to another hotel at the hotel’s expense or heaters brought in. Absolute disgrace 😡

No heating in the room in coldest night of the year!!

TripAdvisor rating 1.0/5

Sambob68 TripAdvisor review

No heating in the room, it’s freezing - I can see my breath! Minus temperatures outside. Asked for a portable heater but they just offered an extra duvet!! There was also a hair in my breakfast! Would not return, would not recommend!!

Not a 4-star hotel

TripAdvisor rating 2.0/5

Giulio T TripAdvisor review

I want to start by saying the staff was helpful and kind, but the hotel is defiintely in bad shape. After I checked-in I was assign room 411. Upon inspection I found out thar there was no place to hang my clothes: the rail and hangers were missing. I went downstairs to told reception and I was given another room: 210. Although probably the same size, it looked smaller and the was a smell like it hadn't been used in a while, which is fair enough if it was kept as a "spare" room. I didn't have time to check the room because I was late, but I did notice a Henry hoover out in the corridor. I thought they may have used it to clean the room and thought nothing of it. When I came back late afternoon, I noticed that there was water coming up from the floor in the bathroom. Not much, but just enough to wet my socks. It was most definitely coming up while walking on it, so there was definitely some standing water underneath the boards. I complained again, and they moved me to room 205. The first night was fine, but in the morning I noticed, as many other has in these reviews, that the heating was broken. I was lucky the weather wasn't that cold (I know, December in Edinburgh, but it wasn't that cold, honestly) and the room was still ok. Still I mentioned it to the staff at reception in the morning on my way out. And when I came back in the afternoon it had indeed been fixed. But alas, later that evening, when I came back after dinner, it was broken again. Oh, and the Hnery hoover? It has been left in the corridor for the whole 3 days I was there. I don't know what's going on with this hotel but it's most definitely not a 4-star hotel.

Customer review rating 2.0/5

Mariafedis A. Families - Confirmed reviews ALL

We had to request basic facilities—such as a clothes-hanging pole, bath soap, and sufficient towels for the number of guests—that were included in the hotel services but not provided upon check-in. Additionally, we needed to remind the hotel and housekeeping to clean our room on the second day. The communal restroom is not cleaned regularly, and most sinks are out of order.

Dear Mariafedis A., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the provision of basic amenities and the cleanliness of your room and communal areas. It is our standard to ensure that all necessary items are available upon check-in and that housekeeping maintains a high standard of cleanliness throughout the hotel. Your comments will be reviewed with our team to enhance our service delivery in the future. Thank you for bringing these matters to our attention. We appreciate your input. Best regards, Mercure Edinburgh Haymarket Hotel

Customer review rating 4.5/5

Gordon B. Solo - Confirmed reviews ALL

Pleasant staff. Lovely room. Handy for haymarket station and central edinburgh

Dear Gordon B., Thank you for your positive feedback regarding our staff and accommodations. We are delighted to hear that you enjoyed your stay and found our location convenient. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Mercure Edinburgh Haymarket Hotel

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Other web-users rate our hotel

  • 849 reviews 9.2/10 Location
  • 1,155 reviews 6.5/10 Room
  • 1,058 reviews 8.5/10 Service
  • 107 reviews 3.3/10 WiFi
  • 570 reviews 7.3/10 Cleanliness
  • 507 reviews 8/10 Breakfast
  • 27 reviews 5.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.