Mercure Riga Centre

Dear Tomas M., Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jelizaveta Konko Front Office Manager

Dear Airida K., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. We would like to thank you for all the positive comments about our property - we are glad that you liked the hotel and our services and found our location suited to your needs. It is a pleasure for us to provide our guests the possibility to park a car in a front of the hotel in the city center! Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Jelizaveta Konko Front Office Manager

Dear Yuriy M., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is a pleasure for us that our guests enjoyed our hotel’s breakfast beverages, we are glad to announce that we take great pride in providing our guests with the utmost highest beverage qualities, as well as enduring a wide choice of beverages so that our guests can enjoy their desired meals as highly as possible. We are glad that our guests enjoyed our staff's professionalism, as we take great pride in providing our guests with the utmost professional attitude and service quality since it's our primary pursuit to ensure our guests receive as highest service quality possible. Please accept my sincere apologies for your bad experience with your Membership card in our hotel! Unfortunately, we don't know why your Accor membership card and status are not automatically entered into our system. Please feel free to check with reception if your membership card has been added to your booking, and if not, we will add it immediately upon check-in. Also, feel free to contact the hotel prior to your arrival to verify this information so that everyone is ready to welcome you at the time of your arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jelizaveta Konko Front Office Manager

Dear James B., First of all, we would like to thank you for sharing your experience during your stay at Mercure Riga Centre hotel! At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer and it is a pleasure for us to provide our guests they the best possibility for comfortable rest and productive work. We see that you enjoyed our hotel’s view location, and we are proud to say that we have ensured the hotel is positioned as close to the city center as possible so that our hotel guests can easily access the main tourist attraction points as well get to the airport and other international transport hotspots quickly. Also, it is pleasure to us that you enjoyed our hotel’s hygiene quality, as we take great pride in announcing that our hotel follows strict service product hygiene qualities control inspection ensuring that our guests receive the highest satisfaction regarding the product's level of quality we present to our guests. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We would like to thank you for all the positive comments about our property - we are glad that you liked the hotel and our services and found our location suited to your needs and we very much look forward to warmly welcoming you again ar Mercure Riga Center in the near future. Sincerely, Ramona Samoilova Front Office Manager Mercure Riga Center

Dear Egidijus U., Thank you for choosing our Mercure Riga Centre hotel! We also like to thank you for taking the time to write your experience during your stay in our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the Wi-Fi: We sincerely apologize for the inconvenience you have met regarding your experience staying in one of our hotel rooms, regarding the Wi-Fi factor. Our team of qualified specialists will be working on it right away to ensure that overall service quality remains in rapid growth at our hotel. In the hotel, we have two wi-fi options, and if there are any problems with them, our guests can contact reception at any time. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely, Ramona Samoilova Front Office Manager Mercure Riga Center