Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 664 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  664 reviews

TripAdvisor Rating  4.1/5  1,002 reviews

Good location with average hotel facilities

TripAdvisor rating 3.0/5

Savakis S TripAdvisor review

Hotel lacked of facilities. We had to leave our suitcases in a meeting room, not secured, as the lockable luggage facility room was overfilled, because it’s too small. Sunday at the breakfast buffet, could not cater for the guest. Heavily lack of food and beverages. Cups, cutlery, plates were not existent, as they eventually provided us with paper cups for drinks. Understaffed in providing a positive guest experienced and to be able to manage and cope for such a high demand during peak breakfast period. Only positive note is the location of the hotel.

Customer review rating 1.5/5

Katja H. Business - Confirmed reviews ALL

Breakfast was too late for Business travelllers. No breakfast Bags were available….. We should have made the breakfast order by 7pm previous night, but this was informed us, when we tried to make the order at 8 pm. This was the first time for me staying at a hotel without any breakfast. Flexibility and Customer Service needs to be improved. I won’t choose this hotel next time I am visiting Riga

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with our breakfast service. Our policy requires breakfast orders to be placed the evening prior, which we strive to communicate effectively to all guests. It is disappointing to hear that this was not your experience. We appreciate your comments on flexibility and customer service, and I assure you that your insights will be taken into consideration as we continually work to enhance our guest experience. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

NOT A 4 STAR

TripAdvisor rating 2.0/5

Go58480347460 TripAdvisor review

Very poor hotel, not up to standards of Accor/Mercure. The hotel itself is in good location that is about it that is good. Rooms are too hot and air would not work ask for this to be fixed and advised it would’ve switched on it never did called again and advised it cannot be changed. The beds are so small we had a twin room and the beds was like a child’s bed. Breakfast is a complete disaster I can’t tell how it was as the queue was out the door and you could not get seated. Music being played from the down stairs bar into the early hours and you could hear the bass from the 7th floor. Bar for guest closed early on private party being served.. Avoid hotel if you can!!

Customer review rating 2.0/5

Sari P. Business - Confirmed reviews ALL

Toilette floor was very cold, control unit did not work. Personnel was quite unfriendly. Breakfast started only at 7 am and it was not possible to book a breakfast package in the evening, thus we did not get any breakfast even though it was paid. Bar/restaurant was not open in the evening at all on Monday and on Tuesday not after 8 pm.

Dear Sari P., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced with the temperature of the bathroom floor and the issues with the control unit. I regret that our team did not meet your expectations in terms of service. Additionally, I understand your concerns regarding the breakfast schedule and the limited evening hours of our bar and restaurant. Your comments are invaluable as they help us improve our services. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Customer review rating 3.0/5

Aniko N. Families - Confirmed reviews ALL

Nice location, clean but disaster breakfast service. We went down and there were no plates, cups or glasses. We had to use paper cups, gave up for waiting for butter refill etc. never experienced such a non- service in a 4 star hotel. The second day we decided to have breakfast outside the hotel.

Dear Aniko N., Thank you for your feedback regarding your recent stay at Mercure Riga Centre. I am pleased to hear that you appreciated our location and cleanliness. However, I sincerely apologize for the issues you encountered during breakfast service, as this does not reflect our usual standards. Your comments will be taken into consideration as we strive to improve our guest experience. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

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Other web-users rate our hotel

  • 987 reviews 9.5/10 Location
  • 1,249 reviews 7.2/10 Room
  • 905 reviews 7.2/10 Service
  • 37 reviews 8.6/10 WiFi
  • 936 reviews 7/10 Breakfast
  • 711 reviews 7.4/10 Comfort
  • 502 reviews 7.4/10 Cleanliness
  • 185 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.