Dear Tomas, Thank you for your wonderful review and for choosing to stay with us again. We are delighted that you continue to enjoy our service, food and convenient parking. Your kind words about our helpful reception team and their sense of humour will certainly bring a smile to their faces! We look forward to welcoming you both back for another relaxing, worry-free stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre

Dear Urmas, Thank you for your excellent rating and for being an ALL Accor member. We are delighted that you appreciated our central location and the service provided by our team. We look forward to welcoming you both back to Mercure Riga Centre for another enjoyable stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre

Dear Tom, Thank you for sharing your feedback and for your loyalty as an ALL Silver member. We regret that your room did not meet your expectations. Our hotel has 184 rooms, which vary in layout, design and décor, so the room assigned may differ from the example photos shown on the Accor ALL App. We understand, however, that these images help shape your expectations when booking. We have also noted your comments regarding signs of wear and will share them with the relevant team for review. We are pleased that your booking and check-in experiences were positive, and we hope to welcome you again for a more enjoyable stay. Kind regards, Santana Baitíte Front Office Team Mercure Riga Centre Hotel

Dear Tom, Thank you for your wonderful review and perfect score! We are delighted that you enjoyed our convenient location, comfortable surroundings, service, and food. We look forward to welcoming you back to Mercure Riga Centre Hotel for another enjoyable stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Natalija, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Pranay, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Lilly-Angelina, Thank you for your lovely feedback. We are delighted that you enjoyed your spacious room, our breakfast selection and the friendly, professional service from our team. We look forward to welcoming you back to Mercure Riga Centre! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Mr. Z., Thank you for taking the time to share your feedback. We are pleased that you enjoyed the hotel and breakfast selection. We are sorry that your welcome did not feel as warm as you had expected. We understand how much the first impression matters, and we will discuss your comments with our front office team. We appreciate the opportunity to reflect on your experience and hope to welcome you again. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Manuela, Thank you for sharing your experience. We are sorry that your stay was uncomfortable and that the parking arrangements added to your frustration. We are glad we could move you to a room that was more comfortable, though we understand that this did not make up for your first night. We refunded the full cost of that night and did not charge you for your pet or parking. We also appreciate your comments about breakfast and the service you received. We will review them with our team, including how we communicate parking arrangements when coaches are expected. We value your loyalty as an ALL Platinum member and regret that this stay fell short of your expectations. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Aivaras, Thank you very much for your positive feedback! We are delighted that you found your stay comfortable and appreciated our convenient location and parking. We hope to welcome you back on your next visit to Riga! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Evita, Thank you for your excellent rating and positive feedback. We are delighted that you appreciated the professionalism of our team, the cleanliness of the hotel, our service, and communication. We look forward to welcoming you back to Mercure Riga Centre Hotel. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Suraj, Thank you for sharing your positive feedback. We are delighted that you appreciated our hotel’s cleanliness, convenient location near the central station and shopping centre, as well as the helpful service provided by our team. We hope to welcome you back again soon! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Oliver, Thank you for taking the time to provide such detailed feedback. We are truly sorry that your recent stay was so different from the positive experiences you have had with Mercure Riga Centre in the past. We sincerely apologize for the housekeeping incident. Entering an occupied room without knocking or announcing presence is not in line with our procedures, and we fully understand how uncomfortable this situation must have been. We are equally sorry about your breakfast experience and the preparation of the SPA. Your SPA reservation should have been properly communicated and the facilities prepared and ready for your booked time. We appreciate that you acknowledged the sincere assistance and apology provided by our receptionist, but we understand that this does not compensate for the inconvenience itself. Your comments regarding the shower drainage have also been noted for our technical team. Regarding parking, the parking ticket needs to be validated at reception before leaving the parking area. We regret that this procedure was not clearly explained to you during check-in, especially since you had already informed us that you arrived by car and paid for parking at that time. This information should have been communicated more clearly. We would also like to clarify the situation regarding your ALL – Accor Live Limitless membership. Your stay was booked as part of a leisure package through a third party and was not paid directly at the hotel. Such reservations are generally not eligible for ALL points, status benefits or qualifying nights. Therefore, adding the membership number to this particular reservation would unfortunately not have provided the usual loyalty benefits associated with an eligible direct booking. We sincerely hope you will give us another opportunity to provide the level of hospitality you have previously experienced with us. For your next visit, we kindly invite you to contact us directly (h9…) before making your reservation. We would be pleased to assist personally with the arrangements and make every effort to ensure a much better experience. We continuously work with our team to improve our service, and feedback as detailed as yours is extremely valuable in identifying where additional attention is required. We sincerely hope to have the opportunity to welcome you back and restore your confidence in Mercure Riga Centre Hotel. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Jonita, Thank you very much for your lovely feedback! We are delighted that you enjoyed our convenient location, comfortable stay, pleasant street view, and the spacious room. We hope to have the pleasure of welcoming you back to Mercure Riga Centre Hotel again soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Kaushal, Thank you for your feedback! We are pleased to hear that you had a comfortable and enjoyable stay with us. We hope to welcome you back to Mercure Riga Centre Hotel again soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Dylan, Thank you very much for your wonderful review and for your continued loyalty as an ALL Gold member. We are delighted to know that you appreciated our convenient location, the service provided by our team, and that your stay was nearly perfect. Your kind words are a great motivation for all of us. We look forward to welcoming you back to Mercure Riga Centre Hotel on your next visit to Riga. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Aleksandra, Thank you very much for your wonderful review! We are delighted that you enjoyed the spacious room, comfortable bed and linen, as well as our convenient location in the heart of Riga. It was a pleasure having you as our guest, and we look forward to welcoming you back to Mercure Riga Centre Hotel! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Katrina, Thank you for taking the time to share your experience with us. We are pleased to know that you appreciated our convenient location in the heart of Riga. At the same time, we sincerely regret that your stay did not fully meet your expectations. Providing our guests with a comfortable and enjoyable experience is very important to us, and we are sorry that we were unable to achieve this on this occasion. Please be assured that your feedback has been carefully reviewed and shared with our team. We truly value your comments, as they help us continue improving the quality of our services and the overall guest experience. We hope you will consider giving us another opportunity to welcome you in the future and provide you with a more pleasant stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Mr. D., Thank you very much for taking the time to share your experience with us. We sincerely regret that certain aspects of your stay, particularly the room cleaning and check-out process, did not meet your expectations. We truly appreciate your loyalty as an ALL Gold member. As a gesture of recognition, we upgraded your room from a Classic Room to a Privilege Room, and a welcome gift was prepared for you in the room. We were also pleased to offer you a late check-out until 14:00, instead of our standard check-out time of 12:00. We genuinely wish we could have extended your check-out time further; however, due to the hotel’s occupancy and room availability that day, this was unfortunately not possible. We are also very sorry that your interaction with Mariya did not leave you feeling properly assisted and welcomed. Even when a request concerns another department, our team should always make every effort to help or direct our guests to the appropriate colleague. We will certainly discuss your feedback with our team to ensure a more attentive and proactive approach in the future. Your loyalty and comfort are very important to us, and we sincerely hope to have the pleasure of welcoming you back and providing you with the warm and attentive experience you deserve. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel