Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 756 reviews

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Mercure Riga Centre - Image 1
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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  756 reviews

TripAdvisor Rating  4.0/5  984 reviews

Good stay..but

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Good hotel, but the bartender working in the restaurant is unhappy and left a bad impression on the service. You should think about the impact of such employees on your image.

Dear Aivaras L., Thank you for taking the time to share your feedback about your recent stay. We are glad to hear that you found our hotel to be good overall, but we are concerned about the negative experience you had with the bartender in the restaurant. We appreciate your positive comments about our hotel. It’s wonderful to know that you had a good stay. However, we are truly sorry to hear about your experience with the bartender. We understand how important it is for every member of our team to contribute positively to our guests’ experiences, and we regret that this was not the case during your visit. Please be assured that we take your feedback seriously. We will address this issue with our restaurant staff to ensure that all our employees provide the friendly and professional service that our guests expect and deserve. Your feedback will help us improve, and we are grateful for your honesty. Thank you again for your review. We hope you will give us another chance to provide you with a flawless experience in the future. Best regards, Karina Mihalkina Front Office Manager

dissatisfied, no reaction to my last feedback: no bigger tea cups in restaurant, no green tea for breakfast; breakfast menu is very low quality

Customer review rating 2.0/5

Andrius Business - Confirmed reviews ALL

not good one, will ask my corporate office to start booking another hotel, we use also Hampton Inn, also they have excellent gym

Dear Andrius M., Thank you for sharing your detailed feedback. I deeply regret to hear that your recent stay did not meet your expectations, and I apologize for the lack of response to your previous feedback. We are very sorry to learn about your dissatisfaction with our breakfast offerings and the issues with the tea options and cup sizes. Providing a high-quality breakfast and attentive service is important to us Please know that your comments about the lack of bigger tea cups and green tea have been noted, and we will work to ensure these items are available promptly. Additionally, we are reviewing our breakfast menu to make the necessary improvements and elevate the quality of our offerings. We understand your frustration and disappointment, especially as you are considering other accommodation options for your corporate bookings. We value your business and would like the opportunity to address these concerns directly. Thank you for bringing these issues to our attention. We hope to have the chance to restore your faith in our hotel and provide you with the excellent service you deserve. Best regards, Karina Mihalkina Front Office Manager

Good basic hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel was nice and clean. Our room was nice.

Dear Katja J., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Mihalkina Front Office Manager

Nice stay

Customer review rating 5.0/5

E.v. Couples - Confirmed reviews ALL

Silent hotel, good bed, I got very good sleep as the automatic climate was very good for the room, not hot for night time. Got parking place behind the hotel (17eur per night). Breakfast choises were good, I liked pineapple, melon and watermelon pieces and the brownie the most. Shopping Center Origo was next to hotel, visited it in the evening. I Really enjoyed the stay at Mercury Riga Centre. Booked my stay from Hookusbookus.ee site with very good price.

Dear Eve J., Thank you for your lovely review. We're thrilled to hear that you had a nice stay and appreciated the quiet environment, comfortable bed, and effective automatic climate control that ensured a restful night's sleep. It's great to know that you found the parking convenient and enjoyed our breakfast options. We're glad you also had the chance to explore the nearby Origo Shopping Center. We are delighted that you enjoyed your stay at Mercury Riga Centre and found a good deal through Hookusbookus.ee. We look forward to welcoming you back soon. Best regards, Santana Baitīte Front Office Manager

closed bar/restaurant

Customer review rating 2.0/5

Tomasz Families - Confirmed reviews ALL

When travelling with children I always choose hotels with lobby bar/restaurant. Unfortunately, they were both closed for several days due to 'technical reasons'. I have read some other guest reviews later on and it seems to be a more common hotel practice. Not acceptable for a chain hotel! Probably the hotel is simply understaffed, but I did not ask. We were given a room with a view at the other building's wall, so I wanted to go out even more, but the child did not want to leave the hotel so we have spent the whole evening in the dark and depressive room. I must admit, that apart from having no view, the room itself was really nice, clean, comfortable beds. The breakfast was also great. If you don't need a lobby bar/restaurant and get a room with some view, then you might get a fully different experience with this hotel.

Dear Tomasz, Thank you for taking the time to share your experience with us. We appreciate your detailed feedback as it helps us improve our services. We are glad to hear that you found the room to be nice, clean, and comfortable, and that you enjoyed our breakfast offerings. We strive to provide a comfortable stay for our guests, and your positive comments in these areas are appreciated. However, we deeply regret the inconvenience caused by the closure of the lobby bar and restaurant during your stay. We understand how important these facilities are, especially when traveling with children. We apologize for the disruption and any frustration it caused. We are currently working to address the technical issues and ensure that such closures do not become a common occurrence. We also regret that the view from your room did not meet your expectations. We understand how a pleasant view can enhance the overall experience, and we are sorry that this aspect of your stay was disappointing. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Karina Mihalkina Front Office Manager

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Other web-users rate our hotel

  • 875 reviews 9.4/10 Location
  • 994 reviews 7.4/10 Room
  • 688 reviews 7.2/10 Service
  • 54 reviews 6.2/10 WiFi
  • 819 reviews 7.8/10 Breakfast
  • 543 reviews 7.4/10 Comfort
  • 360 reviews 7.5/10 Cleanliness
  • 241 reviews 4.7/10 Food

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