Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 631 reviews

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Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  631 reviews

Customer review rating 4.0/5

Serena P. Families - Confirmed reviews ALL

Mercury is always a safe choice and as an Accor member I favor stays within the membership. We had a lovely stay but there were a few things which could be improved: - check-in was stalled by problems with hotel's system: if I did not have my Accor app, the hotel would have charged me 150 dollars more than what I was supposed to pay. Through the app and confirmation on the amount due to the hotel, we could proceed with the actual check-in. So overall I would recommend to fix inconsistencies between the app and the hotel's booking platform. - we booked in January and requested adjacent and connecting rooms. I received an email confirming that this was possible and would have been offered to us. When we arrived, they concierge mentioned that the email was wrong and that connecting rooms can only be offered upon availability at check-in. Since the hotel was fully booked, this could not be provided to us. What I do not understand is how is priority allocated: I booked in January and asked for connecting rooms. Therefore, upon request, the reservation of connecting rooms should be made and not 4 months later. - one of the two rooms we were given was not freshly cleaned. I had to report to reception about 3-4 things in need of attention such as dusty desks and side beds, hair on the floors, malfunctioning soap dispenser in the bathroom, and dirty towels. - breakfast was poorly managed: the queue was insane on the two days we were there and there were barely plates, forks and some of the food left already at 9.30am when the breakfast was supposed to end at 10am. - the spa center was closed for renovation which was not indicated anywhere on the Accor website or the hotel booking confirmation. Since this was one of the reasons we chose the hotel, it would have been nice to be informed.

Dear Serena, Thank you for your detailed feedback and for choosing Mercure Riga Centre Hotel as part of your Accor membership. We truly appreciate your loyalty and are pleased to hear that overall you had a lovely stay. Regarding your request for connecting rooms, we would like to kindly clarify that while we always do our very best to accommodate such preferences, we are unfortunately never able to guarantee them in advance, as they are subject to availability at the time of arrival. In your case, we ensured that your rooms were located next to each other on the same floor to provide as much convenience as possible. We sincerely apologize for the housekeeping oversight in one of the rooms. Our team promptly checked the room after your report and corrected the issues. Your comments regarding check-in, breakfast service, and spa availability are very valuable to us, and we will review them internally to improve our service and communication. Thank you once again for your stay and your constructive feedback. We would be delighted to welcome you back in the future and provide you with an even better experience. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.5/5

Lina A. Families - Confirmed reviews ALL

ALL GOOD

Dear LINA A., We very much appreciate your high rating your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Customer review rating 3.0/5

Anita P. Families - Confirmed reviews ALL

Looks like at breakfast (which was very tasty ) there were staff shortages as tables not cleaned, food not topped up, coffee machines very slow usually and 1 or 2 works out of 3 creating queue. Hotel is clean and pleasant but breakfast is not up to 4 star hotel. Also, the safe was locked up in wardrobe and broken, but staff fixed it quickly.

Customer review rating 2.0/5

Milda G. Couples - Confirmed reviews ALL

Good location, clean and well-maintained room, and decent breakfast. However, the spa area was a major disappointment and clearly in need of renovation. The ‘restaurant dinner’ cannot really be called that, as it feels more like a breakfast dining area. It would be better not to offer a service that you are not properly equipped to provide. The food itself was also disappointing. Handling of problematic situations was very poor.

Dear Milda G., Thank you for sharing your detailed feedback. We are glad that you appreciated our location, the cleanliness of your room, and our breakfast. At the same time, we sincerely apologize that other aspects of your stay did not meet your expectations. We take your comments about the spa area, the restaurant, and food quality very seriously, as well as your concerns regarding how certain situations were handled. Please be assured that your feedback has been shared with the relevant departments for review and improvement, as we are committed to providing a consistently high standard of service across all areas of the hotel. We regret that we did not fully meet your expectations on this occasion and hope to have the opportunity to provide a much improved experience in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Aleksej M. Solo - Confirmed reviews ALL

50eur deposit is like from 90s. Smelly bedsheets and room itself. Good breakfast and staff. Overall for one night-ok.

Dear Aleksej M.! Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our breakfast and found our staff to be good — your kind words are truly valued. At the same time, we sincerely regret the aspects of your stay that did not meet your expectations. Please accept our apologies for the unpleasant smell in the room and bed linen, as this is certainly not the standard we strive to provide. Your comments have been shared with our housekeeping team for immediate review and improvement. Regarding the deposit, kindly note that this information is clearly stated on all booking platforms prior to arrival. This standard procedure is in place to ensure a smooth and secure stay for all our guests, and we always aim to keep our policies transparent. We are glad that overall your stay was acceptable for one night, and we hope to have the opportunity to provide you with a much more comfortable and enjoyable experience in the future. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Other web-users rate our hotel

  • 980 reviews 9.5/10 Location
  • 1,298 reviews 7.1/10 Room
  • 959 reviews 7.2/10 Service
  • 29 reviews 8.5/10 WiFi
  • 969 reviews 7.2/10 Breakfast
  • 717 reviews 7.3/10 Comfort
  • 536 reviews 7/10 Cleanliness
  • 373 reviews 5.1/10 Food

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