Dear Ynze H., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel comfortable and appreciated the assistance of our colleague with your reservation, especially in your native language. We sincerely apologize that the cleanliness of your room did not fully meet your expectations. Please know that our reception team is always available to assist you during your stay should anything require attention. We truly appreciate your feedback and hope to welcome you back for an even better experience. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Lee, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our convenient location, modern and comfortable room, and the warm welcome from our reception team. It is always a pleasure to know that our guests have had such an enjoyable experience. We look forward to welcoming you back to Mercure Riga Centre Hotel! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Christian, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the unexpected closure of our SPA facilities. Unfortunately, an emergency flooding incident occurred, requiring immediate attention and extensive cleaning throughout the day. As this was an unforeseen situation, we had to temporarily close the SPA for safety and maintenance reasons. Regarding alternative SPA options, we do not have partnerships with other hotels that would allow us to offer access to their facilities. However, our reception team would have been happy to recommend nearby SPA facilities, and we have brochures available with information about local wellness options. Concerning the air conditioning, we did not receive any reports of issues with the room's climate control system during your stay. Nevertheless, we take your comments seriously and will ask our maintenance team to inspect the system to ensure it is functioning properly. We regret that these circumstances affected your experience and appreciate your understanding. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Merit, Thank you for taking the time to share your feedback with us. We sincerely regret that your recent stay did not meet your expectations. Regarding the air conditioning and ventilation system, we apologize for the discomfort caused by the noise and the difficulties with the thermostat. Our heating and air conditioning systems operate seasonally, depending on outdoor temperatures. However, excessive noise and malfunctioning controls are certainly not acceptable, and your comments will be forwarded to our maintenance team for further inspection. We are also sorry to hear about the cleanliness of the floor and the missing conditioner. These issues do not reflect our housekeeping standards, and we will address them with the relevant department. Please note that our reception team is available 24/7 and is always happy to assist with any concerns during your stay, including arranging a room change when possible. We understand your disappointment regarding the value for money and appreciate your feedback. We hope to have another opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Sander, Thank you very much for your feedback and for choosing Mercure Riga Centre Hotel once again. We are pleased to hear that you had another enjoyable stay and appreciated our convenient location, breakfast selection, and value for money. It is always a pleasure to welcome returning guests. We apologize for the inconvenience caused by the TV not working properly in your room. Although we are glad it did not significantly affect your stay, we understand that all room facilities should be functioning correctly. Please remember that our reception team is available 24/7 and would be happy to assist with any technical issues. Thank you for your continued trust in our hotel. We look forward to welcoming you back soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Judith P., Thank you very much for your lovely review! We are delighted to hear that you enjoyed your weekend break with your family and had a pleasant stay with us. We truly appreciate your positive feedback and look forward to welcoming you back soon! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Idris, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our central location and the room upgrade provided during your stay. However, we sincerely regret that several aspects of your experience did not meet your expectations. Regarding the room temperature, we apologize for the discomfort you experienced. Our heating and air conditioning systems operate seasonally, and portable heaters are available upon request when additional heating is needed. We understand that a comfortable room temperature is essential, and we appreciate your comments. We are also sorry to hear about the condition of the bathroom and the issues with the shower. Your feedback will be shared with our housekeeping and maintenance teams for further inspection and improvement. We would also like to clarify a few points. While we understand your comparison with Novotel Vilnius, Mercure Riga Centre is a different hotel with its own facilities, design, and character, although both belong to the Accor family. Our restaurant was temporarily unavailable due to renovation works, not because of staff shortages. Our bar service remains available throughout the day, and restaurant team is always happy to assist guests with beverage orders. We genuinely appreciate your constructive feedback. We understand that some areas of our hotel would benefit from refurbishment, and your comments are valuable as we continue working to improve our facilities and services. Thank you once again for staying with us. We hope to have another opportunity to welcome you to Mercure Riga Centre Hotel and provide you with a more enjoyable experience. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Liina T., Thank you very much for your wonderful review and perfect rating! We are delighted to hear that your stay exceeded your expectations. Your positive feedback means a lot to our team, and we truly appreciate your loyalty as an ALL Accor member. We look forward to welcoming you back soon! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Samantha, Thank you for your wonderful rating and for your loyalty as an ALL Platinum member! We are delighted that you and your family enjoyed your stay, especially our comfortable rooms, excellent accommodation, and convenient location. We truly appreciate your positive feedback and are pleased that your overall experience was enjoyable. Your comments regarding our service have also been noted. We look forward to welcoming you and your family back in the future! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Paul, Thank you for sharing your feedback and for your loyalty as an ALL Platinum member. We are pleased that you had a comfortable stay and appreciated our services. We regret that some aspects of your experience did not fully meet your expectations. Your comments are valuable to us and will be taken into consideration. We hope to welcome you back in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Jan, Thank you for your kind review and for your loyalty as an ALL member. We are delighted that you enjoyed our convenient location, comfortable rooms, and varied breakfast selection. We truly appreciate your positive feedback and hope to welcome you back in the future! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Ms. N., Thank you for taking the time to share your feedback with us. We sincerely apologize that your breakfast experience did not fully meet your expectations. Please note that if any items, such as black tea, are missing from the breakfast buffet, our restaurant staff are always happy to assist and provide them upon request. We are particularly sorry to hear your concerns regarding the quality of the cakes. Please be assured that we take food quality and hygiene very seriously, and your comments will be shared with our kitchen team for further attention. We truly appreciate your feedback, as it helps us improve our services and ensure a better experience for our guests. We hope to have the opportunity to welcome you back to Mercure Riga Centre Hotel in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Priit, Thank you for taking the time to share your feedback and for choosing Mercure Riga Centre Hotel. We sincerely regret that certain aspects of your stay did not meet your expectations. We understand your frustration regarding the need to provide your personal details again, especially as a returning guest. Please accept our apologies for any inconvenience caused. We truly value our loyal guests and strive to make the check-in process as smooth and efficient as possible. Regarding the requested credit card details, we would like to clarify that no deposit or guarantee fee was charged. Providing credit card details is part of our standard check-in procedure, and these details are deleted upon your departure. This procedure is not intended to cause any discomfort or inconvenience to our guests. We are also sorry to hear about your experience with our fitness facilities. Your comments regarding the condition of the equipment will be shared with our management and maintenance teams for further review. We sincerely appreciate your loyalty and constructive feedback. We hope to have the pleasure of welcoming you back and providing a more enjoyable experience in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Tomas, Thank you for your wonderful review and for choosing to stay with us again. We are delighted that you continue to enjoy our service, food and convenient parking. Your kind words about our helpful reception team and their sense of humour will certainly bring a smile to their faces! We look forward to welcoming you both back for another relaxing, worry-free stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre

Dear Urmas, Thank you for your excellent rating and for being an ALL Accor member. We are delighted that you appreciated our central location and the service provided by our team. We look forward to welcoming you both back to Mercure Riga Centre for another enjoyable stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre

Dear Tom, Thank you for sharing your feedback and for your loyalty as an ALL Silver member. We regret that your room did not meet your expectations. Our hotel has 184 rooms, which vary in layout, design and décor, so the room assigned may differ from the example photos shown on the Accor ALL App. We understand, however, that these images help shape your expectations when booking. We have also noted your comments regarding signs of wear and will share them with the relevant team for review. We are pleased that your booking and check-in experiences were positive, and we hope to welcome you again for a more enjoyable stay. Kind regards, Santana Baitíte Front Office Team Mercure Riga Centre Hotel

Dear Tom, Thank you for your wonderful review and perfect score! We are delighted that you enjoyed our convenient location, comfortable surroundings, service, and food. We look forward to welcoming you back to Mercure Riga Centre Hotel for another enjoyable stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Natalija, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Pranay, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel