Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 783 reviews

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Mercure Riga Centre - Image 1
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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  783 reviews

TripAdvisor Rating  4.1/5  990 reviews

Combined work and leisure Journey in Riga

Customer review rating 4.5/5

Tapani &. K. Couples - Confirmed reviews ALL

Our reservations and services worked very well and met our expectations. Our room in the old part of the hotel was particularly cozy and comfortable. We really appreciated the room upgrade.

Dear Tapani, Thank you for your kind review! We are delighted to hear that your reservations and services met your expectations and that you enjoyed a cozy and comfortable stay in the historic part of our hotel. It’s wonderful to know that you appreciated the room upgrade—we always strive to make our guests\' experiences special. We hope to welcome you back again soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Good location and good service.

Customer review rating 5.0/5

Donald M. Business - Confirmed reviews ALL

The location is metres away from the Central Station shopping mall so it is easy to get there. Riga is a very walkable city and almost anywhere in the centre is within 25 minutes' walk. But it's also a pleasant place to be in its own right, with helpful staff.

Dear Donald, Thank you for your kind review! We’re delighted that you enjoyed our great location and found our staff helpful. It’s wonderful to hear that you appreciated the convenience of being near the Central Station shopping mall and within walking distance of Riga’s main attractions. We hope to welcome you back to Mercure Riga Centre Hotel soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Bad welcome

Customer review rating 2.0/5

Thibaut Families - Confirmed reviews ALL

Hello, sorry to write this negative comment as I usually enjoyed your hotel but this honestly it was not a good experience. I did choose in purpose the Mercure Hotel in Riga instead of lower quality hotel to get a good experience for my first time in Riga but things went not as expected. I booked a room for potentially 3 people (exclusive room with a big bed and a coach) but at the moment of the booking we were supposed to be 2. Unfortunately at the last minute, we were finally 3 instead of 2. When we arrived at your hotel, I did specify this change directly at the check-in. I was very surprised by the person in charge who directly complained to me that I should have call much earlier for that kind of request. I did explain the case that it was a last minute change and I couldn't anticipate but still It was really bad feeling. I have to apologize to be a customer ... After few minutes, finally the person in charge still not happy and showing it clearly, found a solution by adding an xtra bed in another room (single bed only no coach, not what I booked) and has no time to prepare the bed then we had to do it ourself. I was really surprised by the strange reaction of your staff. Not sure I will come back to this hotel next time (as I will have to come regularly in Riga in the next 2 years).

Dear Thibaut, Thank you for sharing your experience with us. We sincerely apologize that your stay did not meet your expectations, and we truly regret the inconvenience you encountered. Our housekeeping team operates until 16:00, and the latest request for additional bed preparation can be made until 18:00. As you arrived late at night, our reception staff did their best to accommodate your last-minute request and provide you with a suitable solution. We are sorry that this situation made you feel uncomfortable, as it was never our intention. Your feedback is very important to us, and we will take it into account to ensure better communication and service in the future. We hope to have another opportunity to welcome you back and provide you with a much-improved experience. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Not so good as 10 year ago :)

Customer review rating 3.5/5

Simona Business - Confirmed reviews ALL

Room is not so good, additional bed for child was put in the middle of the room, there were no space to go in the room. Towers are not so white. In the reception clerk trainee speaks very bad English, he could not open the gates then leaving for 3 times. Breakfast is ok.

Dear Simona, Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Your comments regarding the room setup, towels, and communication at reception are very important to us, and we will address these concerns with our team to improve our services. We are glad you still enjoyed the breakfast and hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Well located

Customer review rating 4.0/5

Rodrigo Z. Solo - Confirmed reviews ALL

It is well located, just next to Origo shopping mall and a few meters away from the bus stop to the airport.

Dear Rodrigo, Thank you for sharing your experience. We’re glad to hear that you appreciated our convenient location near Origo shopping mall and the airport bus stop. We sincerely apologize for the inconvenience regarding the missing shampoo and the delay in providing it. Your feedback has been noted, and we will work on improving our housekeeping responsiveness. Additionally, we regret that the shower setup caused water to splash onto the floor—we will review this issue to find a better solution. Regarding gluten-free options, we do offer them at our breakfast buffet, and they are labeled accordingly. Our staff is always available to assist with dietary requests, and we encourage guests to reach out to us for any special requirements. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

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Other web-users rate our hotel

  • 965 reviews 9.5/10 Location
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  • 771 reviews 7.4/10 Service
  • 41 reviews 7.4/10 WiFi
  • 880 reviews 7.8/10 Breakfast
  • 639 reviews 7.9/10 Comfort
  • 414 reviews 7.4/10 Cleanliness
  • 274 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.