Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 656 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  656 reviews

TripAdvisor Rating  4.1/5  1,001 reviews

Convenient location

TripAdvisor rating 3.0/5

Shaz S TripAdvisor review

We got an upgrade as our booking was misplaced but the only upgrade was the size of the room. We had a bar fridge which we couldn’t use as it was locked! Never come across this before but apparently it’s a European thing…depends on what rate you pay. Hot water took a long time to come in the shower. Bed was hard. Coffee table leg was broken so unusable. We asked for another doona and pillow which arrived eventually but without covers on either. Hotel is conveniently located right next to a major shopping precinct so lots of eating options.

Customer review rating 0.5/5

Arunas L. Business - Confirmed reviews ALL

I stayed in room No. 508 on the 19th of November. Unfortunately, I left my perfume and toiletries in the room. As I am a frequent guest, i wrote an email and asked to keep my perfume, until my next visit, which I expect in about two weeks. I received no answer to my email so far.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the lack of response regarding your left items and for any frustration this has caused. This is not the standard of service we aim to provide, especially for our valued returning guests. I will personally follow up with you via email to investigate the situation. We truly value your loyalty and hope to restore your confidence in us during your next stay. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Patricija V. Couples - Confirmed reviews ALL

It was an amazing stay. Big thanks to personal. The bed was very comfortable. Everything was clean. Breakfast was nice but the dinner was awful. Overall I’m happy with the stay.

Dear Guest, Thank you very much for sharing your feedback and for your kind words about our team, clean apartments, and comfortable beds. We are delighted to hear that you enjoyed your stay overall and that our staff made a positive impression during your check-in. We appreciate your honest comments regarding dinner. Please accept our apologies that the options did not meet your expectations, and we will share your feedback with our culinary team to ensure improvements in quality, variety, and presentation. We are glad to hear that you enjoyed the breakfast, and we will continue working to make all dining experiences as enjoyable as possible. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future to provide an even better experience. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Customer review rating 2.5/5

Seppo H. S. M. Business - Confirmed reviews ALL

Good location, hotel interior out dated and worn out carpets. Bed ok, bathroom shower door did not open out, due to sink installation. Mediocre breakfast.

Dear Seppo, Thank you for sharing your feedback. We appreciate your comments regarding our location, hotel interior, and breakfast selection. We also note your observations about the shower in room and the key card issue, and we apologise for any inconvenience these caused during your stay. Your suggestions regarding TV channels, boiled water for tea, and cheese selection have been shared with the relevant teams for consideration. We value your loyalty as a Classic member of the ALL Accor programme and hope to have the opportunity to welcome you again. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Customer review rating 1.5/5

Yaroslav B. Families - Confirmed reviews ALL

1) <Non-smoking Junior Suite with King size bed and sofa> - there was no sofa in my room, even though I arrived with my wife and a child. one blanket for three of us! 2) the temperature control in my room didn't work at all, so the temperature was 10 degrees lower than I needed - maybe 15C 3) the hair conditioner container was empty 4) the warm champagne clearly didn't compensate these shortcomings

Dear Guest, Thank you for taking the time to share such detailed feedback about your recent stay. We sincerely apologize for the disappointing experience and the shortcomings you encountered in your room. We are very sorry that the room did not meet your expectations and that several important details — temperature control and bathroom amenities — were not up to our usual standards. Please rest assured that we are reviewing these issues with our housekeeping and maintenance teams to prevent similar situations in the future. We also regret that the gesture from our team did not make up for the inconvenience. Your comments about the management and service have been taken very seriously and will be discussed internally to ensure significant improvement. We truly appreciate your loyalty as a Silver ALL Accor member, and we hope you will give us another opportunity to provide the high-quality experience you rightfully expect. Please feel free to contact us directly before your next stay — we will do our best to make it a positive one. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

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Other web-users rate our hotel

  • 984 reviews 9.5/10 Location
  • 1,241 reviews 7.1/10 Room
  • 892 reviews 7.2/10 Service
  • 33 reviews 7.7/10 WiFi
  • 922 reviews 7.1/10 Breakfast
  • 700 reviews 7.3/10 Comfort
  • 504 reviews 7.2/10 Cleanliness
  • 329 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.