Dear Suraj, Thank you for sharing your positive feedback. We are delighted that you appreciated our hotel’s cleanliness, convenient location near the central station and shopping centre, as well as the helpful service provided by our team. We hope to welcome you back again soon! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Oliver, Thank you for taking the time to provide such detailed feedback. We are truly sorry that your recent stay was so different from the positive experiences you have had with Mercure Riga Centre in the past. We sincerely apologize for the housekeeping incident. Entering an occupied room without knocking or announcing presence is not in line with our procedures, and we fully understand how uncomfortable this situation must have been. We are equally sorry about your breakfast experience and the preparation of the SPA. Your SPA reservation should have been properly communicated and the facilities prepared and ready for your booked time. We appreciate that you acknowledged the sincere assistance and apology provided by our receptionist, but we understand that this does not compensate for the inconvenience itself. Your comments regarding the shower drainage have also been noted for our technical team. Regarding parking, the parking ticket needs to be validated at reception before leaving the parking area. We regret that this procedure was not clearly explained to you during check-in, especially since you had already informed us that you arrived by car and paid for parking at that time. This information should have been communicated more clearly. We would also like to clarify the situation regarding your ALL – Accor Live Limitless membership. Your stay was booked as part of a leisure package through a third party and was not paid directly at the hotel. Such reservations are generally not eligible for ALL points, status benefits or qualifying nights. Therefore, adding the membership number to this particular reservation would unfortunately not have provided the usual loyalty benefits associated with an eligible direct booking. We sincerely hope you will give us another opportunity to provide the level of hospitality you have previously experienced with us. For your next visit, we kindly invite you to contact us directly (h9…) before making your reservation. We would be pleased to assist personally with the arrangements and make every effort to ensure a much better experience. We continuously work with our team to improve our service, and feedback as detailed as yours is extremely valuable in identifying where additional attention is required. We sincerely hope to have the opportunity to welcome you back and restore your confidence in Mercure Riga Centre Hotel. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Jonita, Thank you very much for your lovely feedback! We are delighted that you enjoyed our convenient location, comfortable stay, pleasant street view, and the spacious room. We hope to have the pleasure of welcoming you back to Mercure Riga Centre Hotel again soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Kaushal, Thank you for your feedback! We are pleased to hear that you had a comfortable and enjoyable stay with us. We hope to welcome you back to Mercure Riga Centre Hotel again soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Dylan, Thank you very much for your wonderful review and for your continued loyalty as an ALL Gold member. We are delighted to know that you appreciated our convenient location, the service provided by our team, and that your stay was nearly perfect. Your kind words are a great motivation for all of us. We look forward to welcoming you back to Mercure Riga Centre Hotel on your next visit to Riga. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Aleksandra, Thank you very much for your wonderful review! We are delighted that you enjoyed the spacious room, comfortable bed and linen, as well as our convenient location in the heart of Riga. It was a pleasure having you as our guest, and we look forward to welcoming you back to Mercure Riga Centre Hotel! Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Katrina, Thank you for taking the time to share your experience with us. We are pleased to know that you appreciated our convenient location in the heart of Riga. At the same time, we sincerely regret that your stay did not fully meet your expectations. Providing our guests with a comfortable and enjoyable experience is very important to us, and we are sorry that we were unable to achieve this on this occasion. Please be assured that your feedback has been carefully reviewed and shared with our team. We truly value your comments, as they help us continue improving the quality of our services and the overall guest experience. We hope you will consider giving us another opportunity to welcome you in the future and provide you with a more pleasant stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Mr. D., Thank you very much for taking the time to share your experience with us. We sincerely regret that certain aspects of your stay, particularly the room cleaning and check-out process, did not meet your expectations. We truly appreciate your loyalty as an ALL Gold member. As a gesture of recognition, we upgraded your room from a Classic Room to a Privilege Room, and a welcome gift was prepared for you in the room. We were also pleased to offer you a late check-out until 14:00, instead of our standard check-out time of 12:00. We genuinely wish we could have extended your check-out time further; however, due to the hotel’s occupancy and room availability that day, this was unfortunately not possible. We are also very sorry that your interaction with Mariya did not leave you feeling properly assisted and welcomed. Even when a request concerns another department, our team should always make every effort to help or direct our guests to the appropriate colleague. We will certainly discuss your feedback with our team to ensure a more attentive and proactive approach in the future. Your loyalty and comfort are very important to us, and we sincerely hope to have the pleasure of welcoming you back and providing you with the warm and attentive experience you deserve. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Jason, Thank you for your kind feedback. We are pleased that you enjoyed our convenient location, easy check-in and friendly service. We hope to welcome you back to Mercure Riga Centre in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Milla, Thank you for taking the time to share your feedback. We are pleased that you appreciated the cleanliness of the hotel and our convenient location. As part of our Go Green – Skip the Clean initiative, daily housekeeping may be reduced during a stay. Nevertheless, our reception team is available 24/7, and room cleaning can always be arranged upon request. Guests are also welcome to contact reception at any time for waste removal, fresh towels, coffee, tea, spoons or any other necessary items. Please kindly note that certain room amenities are provided according to the booked room category. When availability permits, the hotel may offer selected guests a complimentary upgrade as a gesture of hospitality. As a result, guests with similar rates may occasionally receive different room categories or amenities. Unfortunately, complimentary upgrades cannot be guaranteed for all reservations, while room changes remain subject to availability. We appreciate your comments regarding the dining options and overall service. Your feedback has been shared with the relevant departments for review. We hope to have the opportunity to welcome you again and provide an even more enjoyable experience. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Andrea, Thank you for sharing your feedback with us. We are delighted that you appreciated our convenient location, spacious and quiet rooms, as well as our international breakfast selection. We hope to have the pleasure of welcoming you back to Mercure Riga Centre Hotel on your next visit to Riga. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Tapani, Thank you very much for taking the time to share such detailed and thoughtful feedback following your return to Mercure Riga Centre Hotel. We are delighted that you once again enjoyed the comfort of your room and, in particular, the friendly and attentive service provided by our team. Thank you also for highlighting our young Front Office colleagues who assisted you during check-in and check-out. It is especially rewarding to receive such recognition, and we will be very happy to share your kind words with the team. We appreciate your understanding regarding breakfast during this particularly busy period. During high occupancy, certain times can indeed become very crowded. Our team continuously monitors and replenishes the buffet, and we are pleased that the missing items were restored promptly when requested. Your observation regarding the placement of the plates is particularly valuable. We understand your point that having them in the central serving area can contribute to unnecessary congestion when several guests are using the buffet simultaneously. We will discuss this suggestion with our Food & Beverage team and consider whether adjusting their location could improve the flow during peak breakfast hours. Thank you for returning to a familiar hotel and for providing us with both your compliments and constructive suggestions. We look forward to welcoming you back to Mercure Riga Centre Hotel for another enjoyable stay in Riga. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear James, Thank you very much for your kind feedback. We are delighted to hear that you found our team extremely helpful and welcoming. Your kind words are a wonderful recognition of their efforts and will certainly be shared with the team. We hope to have the pleasure of welcoming you back to Mercure Riga Centre Hotel soon. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Juangerardo, Thank you very much for your wonderful review and recommendation! We are delighted to hear that you had a great stay and especially appreciated the cleanliness of our hotel, our central location, and our breakfast. A special thank you for mentioning Victoria. We are very pleased to hear that her attentive and professional service contributed positively to your experience. Your kind words will certainly be shared with her and the entire Front Office team. We look forward to welcoming you back to Mercure Riga Centre Hotel on your next visit to Riga. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Lukasz, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We would like to clarify that requesting a credit card at check-in is a standard procedure followed by many hotels. The card details are securely stored and may only be used for incidentals or any outstanding charges, such as minibar consumption, parking fees, smoking in non-smoking rooms, or if a guest departs without settling the final bill. As an alternative, guests may choose to leave a refundable security deposit of EUR 50 instead of providing a credit card. Regarding the parking, the exit system requires guests to activate their parking ticket at the reception each time before leaving. Once activated, the ticket can be scanned at the barrier to exit. This procedure is in place to ensure that only authorized vehicles use the hotel's private parking facilities. We are also sorry to read your comments regarding cleanliness. This is certainly not the standard we strive to provide, and your feedback has been shared with the relevant department for review. We appreciate your comments and hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel