Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 642 reviews

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Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  642 reviews

Customer review rating 1.5/5

Tor B. S. Families - Confirmed reviews ALL

So, we booked a Junior Suite through Accor.com. Checked into the hotel, arrived the room, and understood quickly that this was not a junior suite. Talked with the lobby about it, and they confirmed that we didnt got what we booked. They compensated us with 2 cans of Pepsi Cola, and free access to the SPA. Sounds like a decent compensation, huh? Well, that "Spa" can hardly be named a SPA. The only jacuzzi there was cold! We left, and told the lobby that we didnt accept the compensation. The polite receptionist told that she would tell the hotel manager. By the time we checked out, no copensation was given. Very disappointing. The room itself was rather nice and comfortable. The included breakfast was a sad story. 4 stars? Maybe, with better breakfast, SPA and service level. Right now I rate it as a good 3 star hotel. There are better options in Riga for the same price.

Dear B. S.! Thank you for taking the time to share your feedback. We truly regret to learn that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience regarding the room category. Providing our guests with the exact room type they have booked is a priority for us, and we are sorry that this was not the case during your stay. We are also sorry to hear that the compensation offered did not meet your expectations and that your experience with the SPA was disappointing. Your comments regarding the jacuzzi temperature and the overall SPA experience have been shared with the relevant teams for immediate review and improvement. We regret that no further resolution was provided before your departure. This is not the level of service we aim to deliver, and we understand your frustration. That said, we appreciate your positive remarks about the comfort of the room. We also take your feedback about breakfast quality seriously and will use it as an opportunity to improve our offering. We value all guest feedback, as it helps us improve our service and facilities. We hope you will give us another opportunity in the future to provide you with a stay that truly reflects our standards. Sincerely, Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Vesa J. Couples - Confirmed reviews ALL

Breakfast was chaotic. Lots of customers, too few personnel

Dear Guest, Thank you for your feedback regarding the breakfast experience. We appreciate your comments on the staffing levels during busy periods, as we strive to provide all our guests with a pleasant dining atmosphere. Your insights will be taken into account for future improvements. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Dace D. Couples - Confirmed reviews ALL

I paid for privelege room, but the reception stuff didn't gave privelege room. Not very nice

Dear Guest, Thank you for taking the time to share your feedback with us. We would like to kindly clarify that, according to our records, you were accommodated in a Privilege Room as booked. We are sorry if there was any misunderstanding regarding the room category during your stay, and we regret that this affected your overall impression. Should you have any specific questions regarding the room features or inclusions, our reception team would have been happy to clarify this during your stay. Thank you once again for your feedback, which helps us improve our communication with guests. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Customer review rating 5.0/5

Merlin U. Couples - Confirmed reviews ALL

I loved breakfast

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our cleanliness, location, and breakfast offerings. Your satisfaction is very important to us. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.5/5

Peeter A. Business - Confirmed reviews ALL

Hotel is located in very good place, centre of city. Old town is not far from hotel. Satff was friendly and helpful.

Dear Guest, Thank you for your positive feedback. We are delighted that you enjoyed your stay and appreciated our central location as well as the friendliness of our staff. We look forward to welcoming you back in the future. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Other web-users rate our hotel

  • 966 reviews 9.5/10 Location
  • 1,251 reviews 7.2/10 Room
  • 921 reviews 7.1/10 Service
  • 34 reviews 8.7/10 WiFi
  • 932 reviews 6.9/10 Breakfast
  • 709 reviews 7.3/10 Comfort
  • 514 reviews 7.6/10 Cleanliness
  • 355 reviews 5.1/10 Food

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