Pullman Riga Old Town 5 stars

Customer review rating (ALL Rating) 4.4/5 142 reviews

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Pullman Riga Old Town - Image 1
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Jekaba Iela 24, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free WIFI throughout the hotel

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Our accommodation(s)

Hotel location

Pullman Riga Old Town

Jekaba Iela 24
LV-1050 RIGA
Latvia

GPS:56.952154, 24.105369

Telephone
Fax +371 67 815 445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Harper Woolf

Harper Woolf's Hangout in historic Riga is inspired by a fictional traveler's adventures. It offers global cuisine, shared dining, and table-side cooking, creating a warm atmosphere celebrating cultural exploration and fresh ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  142 reviews

TripAdvisor Rating  4.5/5  870 reviews

Disappointed

Customer review rating 3.0/5

Khaled H. Couples - Confirmed reviews ALL

The room not comfortable for stay, furniture very old, bed not comfortable for 2 persons as you joined two single beds to make king bed. Amenities very poor. Dark room and view is closed by another construction.

Dear Khaled H., Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. Your comfort is our top priority, and we apologize for any inconvenience caused by the room setup and amenities. Regarding the bed arrangement, we understand how important a comfortable sleep is, and we regret that the joined beds did not provide the comfort you were looking for. We'll make sure to review this with our housekeeping team to prevent it from happening in the future. We also appreciate your comments about the room's furniture and lighting, as well as the view. We are currently in the process of updating our rooms and will certainly take your feedback into consideration as we make improvements. Please know that we are committed to ensuring a better experience for our guests, and we hope you might give us another chance in the future. If you decide to stay with us again, we would love the opportunity to provide you with a more comfortable and enjoyable stay. Thank you again for your valuable input. Best regards, Madara Freimane

Well located

Customer review rating 4.0/5

Linda S. Couples - Confirmed reviews ALL

I was disappointed with the cleanliness of the bathroom. The shower had mould in between the tiles in many places. Not what I would expect from a Pullman hotel.

Dear linda S., Thank you for taking the time to share your feedback with us. While I’m glad to hear that you appreciated our convenient location, I’m truly sorry to learn that the cleanliness of the bathroom did not meet your expectations. The presence of mold in the shower is unacceptable and falls far below our usual standards. I apologize for this oversight and understand how disappointing it must have been, especially given the high standards we strive to uphold at Pullman. Please know that we are addressing this issue with our housekeeping team immediately to ensure this does not happen again. Your feedback is invaluable in helping us improve, and we are committed to ensuring that future stays reflect the quality you expect from us. If your travels bring you back to the area, we would love the opportunity to provide you with a stay that better reflects the Pullman experience. Please do not hesitate to reach out to me directly, and I will personally ensure everything is perfect for your next visit. Thank you again for bringing this to our attention. Sincerely, Madara Freimane

Good location but vehicles not allowed to enter hotel area. Drop-off is only a two-minute walk away but it would been good to be forewarned. Luckily it was not raining or worse.

Customer review rating 3.5/5

Afs Solo - Confirmed reviews ALL

While satisfied, I expected better from a 5*. Room 621 did not impress me at all. A wash-hand basin crammed next to the bed is reminiscent of 1* or 0* star hotels. The bathroom could have been better designed as there is ample space if the shower stall and WC stall are connected and a wash-hand basin placed there. The wash-hand basin stall next to the bed makes the room look smaller. Room seemed to be gloomy although that could have been due to weather, still room had only one window while others nearby seemed to have two. Shared the room with some over-friendly mosquitoes, which kept visiting during the night. Three were squashed but others lived to bite another day. Amenities were a bit lacking as there were no dental kit, shaving kit, comb. Probably one of the cost-saving measures marketed an environmentally-friendly initiative. The coffee-machine, the kettle and complimentary water were appreciated, although one has to admit that this would be one of my expectations in a 5*.

All good but missing a few of the final details

Customer review rating 4.0/5

Marieh Business - Confirmed reviews ALL

Nice hotel in a good location! Good service and well equipped and modern rooms. Huge breakfast, but bread was a bit stale and the warm food was not really hot. With a few more final touches this would’ve been excellent

Dear Marie H., We very much appreciate your comments regarding your stay at the Pullman Riga Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madara Freimane

I’m sure there is better hotel in Riga

TripAdvisor rating 2.0/5

khaledh669 Couples - TripAdvisor review

As a frequent guest of Accor hotels, I have generally come to expect a certain standard of quality and service. However, my recent stay at this particular hotel in Riga was profoundly disappointing. While the location is reasonably convenient, being not far from the old city, the positives end there. To start with, the room was incredibly dark and far too small for a hotel that claims to have a 5-star rating. Despite requesting a king-sized bed, I was given two single beds pushed together, each with its own mattress. This setup was highly uncomfortable, as one person inevitably ends up lying on the gap between the two mattresses. The window in the room faced an internal extension of the building, further exacerbating the lack of natural light and contributing to a claustrophobic atmosphere. The room's decor was equally disheartening, with outdated furniture that was neither aesthetically pleasing nor comfortable. Even basic amenities failed to meet expectations, with a non-functioning TV remote control adding to the frustration. The one redeeming feature of the hotel was the breakfast, which was of decent quality. However, this alone cannot make up for the numerous shortcomings. Despite multiple requests to change rooms, the staff were uncooperative and unhelpful, leaving me feeling ignored and dissatisfied. As someone who travels frequently and has stayed in countless hotels, this was one of the worst experiences I’ve ever had. I cannot in good conscience recommend this hotel to anyone.

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Other web-users rate our hotel

  • 453 reviews 9/10 Location
  • 467 reviews 6.2/10 Room
  • 417 reviews 8.5/10 Service
  • 13 reviews 5.3/10 WiFi
  • 324 reviews 8.9/10 Breakfast
  • 143 reviews 5.2/10 Cleanliness
  • 74 reviews 4.7/10 Pool
  • 55 reviews 7.5/10 Bar

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