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PULLMAN RIGA OLD TOWN Hotel 5 stars

Customer review rating 4.5/5 2,163 reviews
PULLMAN RIGA OLD TOWN
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Room 1

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Hotel extras

  • Free WIFI throughout the hotel

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RIGA INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf (Nearby)
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

PULLMAN RIGA OLD TOWN

Jekaba Iela 24
LV-1050
riga
latvia

Tel: +37167815444

Fax: (+371)67815445

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    RIGA INTERNATIONAL At 9km / 6 miles - Shuttle paying

  • By train

    RIGA CENTRAL At 1km / 0 miles

GPS :56.952154, 24.105369

Our accommodations

SUPERIOR ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior room, 2 single beds

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM SUPERIOR, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM SUPERIOR, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Deluxe King Size Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE, 1 King Size Bed, Park View

  • Max. number of persons: 4
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Presidential Suite with King Size Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

EQUUS

Type of cuisine: Gourmet

International fusion cuisine restaurant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINOTECA

Type of cuisine: Wine bar

Our all day dining restaurant serves excellent cuisine and can accommodate up to 100 guests. Using only the freshest ingredients from the market, the restaurant features a fusion concept and serves a selection of international cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EQUUS BAR

Photo non contractuelle / Strictly non binding

After a day of meetings or sightseeing nothing beats a glass of good wine. Equus bar offers an international wine selection by the glass or by the bottle.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 224 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
PULLMAN RIGA OLD TOWN

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,163 reviews

tripadvisor

TripAdvisor Rating 4.5/5

708 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice service

Customer review rating 4.5/5

Riinu V. Business - 14/02/2020 Confirmed reviews ALL

Always very nice rooms, and great service.

weird room with bathroom in the middle

Customer review rating 4.5/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

weird room with bathroom in the middle + low roof makes the room uncomfortable

Everything was perfect!

Customer review rating 4.5/5

Elena &. O. Couples - 13/02/2020 Confirmed reviews ALL

Cosy and at the same time very stylish hotel with great service and perfect cocktails in lobby bar. Location is excellent. We enjoyed spending the weekend there.

warm welcome back

Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

very much pleased to return to Riga and note the warm welcome of the Pullman staff on arrival. Not to forget the service they render during your stay to make your stay as convenient as possible.

Will be back

Customer review rating 4.5/5

David O. Solo - 08/02/2020 Confirmed reviews ALL

From the friendly welcome at check in, to a late check out three days later, this was a really nice stay. I was given an upgraded room, unfortunately overlooking a nearby apartment, but the room was well equipped and fitted. The safe was a bit temperamental, but with some staff assistance, the problem was resolved. The rain shower was good, and the TV had a wide selection of channels. A minibar and coffee capsule machine were provided. Breakfast was good, but not great. The first morning, the lady on omelette duty was a pro, but the cook given the task on the second day was not up to the job, serving a broken omelette swimming in vegetable oil. Lovely staff throughout my stay in all areas of the hotel. One issue is that taxis, certainly Bolt cars, are not allowed to drive to the front door because of the proximity of Government buildings, so collection is across the park. I would recommend the Pullman to anyone planning a Riga trip.

Dear David O., Thank you for your excellent review, we appreciate you taking the time to share your positive experience. It is a great pleasure to note that you have enjoyed your stay! Thank you also for sharing information and pointing our attention to details. Looking forward to welcome you back again in the near future. Best regards, Terēze Vecvanaga Room Division Manager

Left my Airpods to room and did not get them

Customer review rating 4.5/5

Merike O. Business - 04/02/2020 Confirmed reviews ALL

Unfortunatley I left my Apple aipods to hotelroom and I dis not got them back:(. Really disapointed.

Dear Merike O., Thank you for your feedback. I am so sorry to tell you, that we were not able to find Air-pods. We, as a team did our best to find it, however no luck. Our housekeeping team has been working with us since the hotel opening and we have never had any issues in the past and we have had quite few really valuable items left in the hotel, but safely returned to their owners. All staff members are reliable and hard working employees. I will also try to contact with our outsource linen company who provides bed linen cleaning - in case if the item has fallen together with bed linen. Please feel free to get in touch with me, should you wish to discuss this matter further. Best regards, Tereze Vecvanaga Room Division Manager

Good first impression

Customer review rating 4.5/5

Jonas Business - 31/01/2020 Confirmed reviews ALL

It was first stay with you, as I am having constant business trips to Riga, so it was nice first time :)

Dear Jonas, Thank you for your excellent review, we appreciate you taking the time to share your positive experience. We are more than pleased to read your kind review and It is a great pleasure to note that you have enjoyed your stay! We all look forward to your next visits! Best regards, Terēze Vecvanaga Room Division Manager

No Evening Dining

Customer review rating 4.5/5

Kevin C. Business - 28/01/2020 Confirmed reviews ALL

It was unfortunate that there was no dining facility available for evening dinner , this was not mentioned on booking or at check in

Customer review rating 4.5/5

Diana K. Business - 24/01/2020 Confirmed reviews ALL

Last time I received the worst room I have ever had. Employee in reception told me that my room is upgraded due to my loyalty. I got the room which was very dark and tiny. And Pullman forgot my preference to have room with bathtub. thanks for welcoming card and candies.

Dear Diana, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. Unfortunately during your stay all rooms with bath tub was occupied and we could not fulfill your request and I am very sorry to read that upgrade to Premium Superior room did not live up to your expectations. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Once more I would like to apologize for this unpleasant impression, but I sincerely hope that you will give us another chance to welcome you here, at Pullman Riga Old Town, and during your next stay with us we will do our best to change your opinion regarding the quality of service at our property. Best regards, Terēze Vecvanaga Room Division Manager

Excellent Hotel

Customer review rating 4.5/5

Andy O. Business - 17/01/2020 Confirmed reviews ALL

Great location. Friendly staff. Rooms were super clean and food was excellent.

Dear Andrew, Thank you for staying with us and for taking the time to share your positive experience. We are truly pleased to hear that enjoyed your stay with us. We highly appreciate all your kind comments and your feedback has been shared with the team. We look forward to welcoming you back in the near future! Best regards, Terēze Vecvanaga Room Division Manager

DLS

Customer review rating 4.5/5

Dls Business - 16/01/2020 Confirmed reviews ALL

Consistent quality and attention, given choice in Riga.

Dear DLS, Thank you for your review, we appreciate you taking the time to share your positive experience. It is a great pleasure to note that you have enjoyed your stay! Thank you also for sharing information and pointing our attention to details. Looking forward to welcome you back again in the near future. Best regards, Terēze Vecvanaga Room Division Manager

Great room / service / breakfast

Customer review rating 4.5/5

Benduss Business - 15/01/2020 Confirmed reviews ALL

Taxi service could be improved Iron provided was in poor state Pool did not seem clean

Dear BENDUSS,, Thank you for the feedback and constructive comments, they have been shared with the team and corrective steps were taken. We are glad to see that overall you had a good stay and hope we have the opportunity to welcome you back in future. Best regards, Tereze Vecvanaga Room Division Manager
Customer review rating 4.5/5

Markku P. Couples - 12/01/2020 Confirmed reviews ALL

Great hotel, nicelly located, good room& nice staff. The only negative issue was the hot part of the breakfast during the first two mornings: all hot dishes were totally cold. With the new chef everything was OK on the third morning.

Dear Markku, Thank you for staying in our Hotel and for taking the time to share your feedback. I’m sorry to hear about service issue you experienced in the Breakfast. Please accept my sincere apologies for the inconvenience. Your feedback have been shared with the Restaurant manager and corrective steps were taken. We are glad to see that overall you had a good stay and hope we have the opportunity to welcome you back in future. Best regards, Terēze Vecvanaga Room Division Manager

Very nice hotel

Customer review rating 4.5/5

Vera Couples - 06/01/2020 Confirmed reviews ALL

Great location - in the heart of Old Town, clean rooms, big bathroom, good breakfasts, good kitchen in the restaurant. Highly recommend

Dear Vera, Thank you for staying with us and for taking the time to share your positive experience. We are truly pleased to hear that enjoyed your stay with us. We highly appreciate all your kind comments and your feedback has been shared with the team. We look forward to welcoming you back in the near future! Best regards, Terēze Vecvanaga Room Division Manager

Overall nice but not perfect

Customer review rating 4.5/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Quality of customer service at reception was very variable and depending on day.. the night we checked in it was like super bad, very arrogant and fake friendly. It feeled that Man in reception on that night was in a wrong job. Last days of our stay service was very good. Cleaning lady was super and cleanliness near perfect.

Dear Salli, Thank you for staying with us and for taking the time to share your feedback. I would like to apologize for our receptionist, I am very sorry to learn that you were not welcomed and greeted the way you should have been at Pullman Riga Old Town. We will definitely work on this issue to see how we can improve our service at this case. We are glad to see that overall you had a good stay and thank you for your king comments about our housekeeping staff. I genuinely hope that we will be welcoming you to the hotel again very soon! Thank you! With best regards, Terēze Vecvanaga Room Division Manager

A sumptuous experience in the heart of Riga

Customer review rating 4.5/5

Grantley Solo - 04/01/2020 Confirmed reviews ALL

Wonderfully appointed hotel with fantastic rooms, a jaw-dropping bar and restaurant on the ground floor, and a spa retreat on the 7th floor. I truly enjoyed my time at Pullman Riga and wouldn't hesitate to return.

Dear Grantley, Thank you for your fantastic feedback about your stay. It is a great pleasure to note that you have enjoyed your stay! Looking forward to welcome you back again in the near future. Best regards, Terēze Vecvanaga Room Division Manager

We will never more book this hotel again

TripAdvisor rating 4.5/5

Bo B Family - 04/01/2020 TripAdvisor review

It was our second time that we booked a room at this hotel ,we enjoyed the first time that why we chose Pullman again . This time we were with our 5 months old baby .The room that they gave us was minuscule,I asked to change it and the reception weren’t really opened to do that because we had a baby ! Ok baby is crying but really ?!? The smell in the room was terrible ! And the tinny window was on the roof and was so tinny that we were obliged to have a light on all day long ! Seriously never again in this hotel ! The cleaning ladies were very sweet and polite but the reception personnel weren’t at all !

Dear Bo B, Thank you so much for sharing your impressions with us, it is really very important for us. Please, accept our sincerest apologies for all of the inconveniences that you have experienced during your recent stay with us. Definitely, it is nothing like our general level of service that we provide to our guests. I would like to apologize for this unpleasant service issue in Reception, please rest assured that we are taking the appropriate measures and we will definitely work on this issue. Once more I would like to apologize for this unpleasant impression, but I sincerely hope that you will give us another chance to welcome you here, at Pullman Riga Old Town, and during your next stay with us we will do our best to change your opinion regarding the quality of service at our property. Best regards, Terēze Vecvanaga Room Division Manager

Noisy

Customer review rating 4.5/5

Ilze Couples - 03/01/2020 Confirmed reviews ALL

The given room was next to the service cabinet which made our stay noisy all night long. The service troley and the shut of the door could be heard very loud. The room was prepared for one person instead of couple (only 1 set of bathroom accessories was served).

Dear Ilze G., First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. On behalf of our entire staff here at the Pullman Riga Old Town we apologize for the concerns you have had about your experience at the hotel during your last stay. We appreciate your feedback and will use it to adjust our operations, and we really hope that upon your next visit, we can meet and exceed your expectations. Best regards, Pullman Riga Old Town Team
Customer review rating 4.5/5

Anonymous Solo - 26/12/2019 Confirmed reviews ALL

It was nice. However, the nato security on my floor all night was bothersome. I would not have stayed at the hotel if I had known you would have had men in black suits hanging out in the lobby all evening Sunday. My friend was briefly stopped from entering the hotel as well.

Two night in Riga

Customer review rating 4.5/5

Aki S. Couples - 24/12/2019 Confirmed reviews ALL

First night hotel was very noisy. There was a disco of somekind. Music kept me up untill 2.30. Next day staff did apology the noise. We got compensation and everything was ok. Maybe the hotel shouldn't allow big parties in there because hotels main customers are those who come to sleep. And if I tell everyone I know that don't go in Pullman you can't sleep there. In a long run that will cost you a lot of money.

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