Dear Mr. K., Thank you for your detailed and thoughtful review. We are delighted to hear that you had a very pleasant stay at Pullman Riga Old Town and appreciated our excellent location, welcoming reception team, and clean, comfortable room. We are especially pleased that the room upgrade arranged ahead of your arrival added a special touch to your experience. It is also wonderful to know that our breakfast selection and extended serving hours helped you start each day on a positive note. Thank you as well for sharing your observation regarding wardrobe and clothing storage. We understand the importance of having sufficient space, particularly for longer stays, and appreciate your valuable feedback. We look forward to welcoming you back to Pullman Riga Old Town for another enjoyable stay. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Valued Guest, Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay, our beautiful rooms, friendly team, and convenient location on the edge of Riga’s Old Town. We appreciate your honest feedback regarding breakfast and the size of our spa facilities. Your comments are valuable as we continuously strive to enhance our guests’ experience. It’s wonderful to know that you would recommend us to others and consider staying with us again. We look forward to welcoming you back to Pullman Riga Old Town for another enjoyable stay! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. C., Thank you for your kind feedback! We’re delighted to hear that you found Pullman Riga Old Town comfortable and appreciated our convenient location and excellent service. Your recognition means a great deal to our team. We look forward to welcoming you back for another enjoyable stay in the heart of Riga’s Old Town. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. K., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the room size, our convenient location, and the friendly service provided by our team. However, we sincerely apologize for the issues you encountered, particularly the mold in the shower and the unsecured drawer, which could have caused an injury. This is certainly concerning, and we will share your comments with our housekeeping and maintenance teams for review. We also regret that the room lighting and breakfast experience did not meet your expectations. Your feedback is valuable as we continue working to improve our guests’ comfort and experience. We hope to have the opportunity to welcome you back for a more satisfying stay at Pullman Riga Old Town. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. G., Thank you for taking the time to share your experience. We sincerely apologise that the location of your room affected your comfort, privacy, and ability to enjoy a peaceful stay at Pullman Riga Old Town. We understand how disappointing it must have been to receive a room that did not meet your request for a quiet environment, particularly with the nearby ventilation system, activity outside the windows, and noise from the private event. We are sorry that these circumstances prevented you from feeling fully comfortable in your room. Your comments are important to us, and we will share them with the relevant teams to review room allocation, privacy concerns, and noise management during events. We regret that we did not provide the relaxing experience you expected and deserved. We hope to have the opportunity to restore your confidence in Pullman Riga Old Town in the future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. K., Thank you for your wonderful review! We are delighted to hear that you enjoyed our prime location, beautiful surroundings, and the warm hospitality of our team. Located in the heart of Riga Old Town, we strive to provide an exceptional experience for every guest, combining elegant accommodation, attentive service, and convenient access to the city's historic landmarks, cultural attractions, and vibrant dining scene. We are pleased to know that our location and dedicated staff helped make your visit to Riga a memorable one. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional experience in Riga! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. I., Thank you for your kind feedback! We’re delighted to hear that you enjoyed the peaceful atmosphere at Pullman Riga Old Town and found it a relaxing place to stay. It was a pleasure having you with us, and we truly hope to welcome you back for another comfortable and peaceful stay in the heart of Riga’s Old Town! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. D., Thank you for your fantastic review! We are delighted to hear that you had such a positive stay and that you loved your experience with us. It is wonderful to know that you enjoyed our excellent location in the heart of Riga Old Town and that everything met your expectations. We strive to provide an outstanding hotel experience through comfortable accommodation, attentive service, and warm hospitality, allowing our guests to make the most of their time in Riga. Your kind feedback means a great deal to our team, and we look forward to welcoming you back for another memorable stay in Latvia’s beautiful capital. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. T., Thank you for sharing your feedback. We are delighted to hear that you enjoyed the comfort of our beds and were pleased with the service provided by our team. However, we are sorry to learn that our breakfast did not meet your expectations. We strive to offer a satisfying breakfast experience with a variety of options to suit different tastes, and we regret that we fell short in this regard. Your comments are valuable to us and will be shared with our team as we continuously work to improve the quality and value of our offerings. We appreciate your honest feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the heart of Riga Old Town. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. P., Thank you for your wonderful feedback and kind recommendation! We’re delighted that you enjoyed the clean, comfortable rooms and the attentive service from our friendly team at Pullman Riga Old Town. It’s especially lovely to hear that you enjoyed our restaurant, delicious cuisine, and impressive wine selection. Your kind words mean a great deal to our entire team and are a wonderful encouragement. It was a pleasure having you with us, and we truly hope to welcome you back to Riga’s Old Town for another perfect stay! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. T., Thank you for your wonderful feedback! We’re delighted that you enjoyed the beautiful and cosy atmosphere of Pullman Riga Old Town, as well as our stylish, modern, and spacious rooms. It’s especially lovely to hear that our great location and friendly team contributed to such an enjoyable stay. Your recommendation means a great deal to us. It was a pleasure having you with us, and we truly hope to welcome you back to Riga’s Old Town very soon! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. S., Thank you for your lovely feedback! We’re delighted to hear that you really enjoyed your stay at Pullman Riga Old Town and found your room comfortable. It’s wonderful to know that you also appreciated our well-maintained gym and the pool as an added bonus. We also appreciate your comments regarding the room lighting and breakfast temperature. We understand how important these details are to the overall guest experience, and we will share your feedback with the relevant teams for review. It was a pleasure having you with us, and we truly hope to welcome you back to Riga’s Old Town soon! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. S., Thank you for your kind feedback! We’re delighted to hear that you enjoyed your clean and comfortable room and had a good breakfast during your stay at Pullman Riga Old Town. It was a pleasure having you with us, and we truly hope to welcome you back to Riga’s Old Town for another enjoyable stay. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. C., Thank you for taking the time to share such detailed feedback following your stay at Pullman Riga Old Town. We’re pleased to hear that you enjoyed our excellent location in Riga’s Old Town and found your bed and pillow options comfortable. We are genuinely sorry that the in-room amenities and replenishment did not meet the standards you expected from a five-star hotel. The missing conditioner and limited tea, coffee and milk supplies should have been noticed and addressed during our room checks, and we appreciate you bringing this to our attention. We will share your comments with the relevant team. Regarding the €50 per-night pre-authorisation, we’re pleased it was released promptly after your departure, but we understand your concern that this should be communicated more clearly in advance. We hope to have the opportunity to welcome you back and provide a stay that better reflects the standards we strive for. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. M., Thank you for your wonderful feedback! We’re delighted to hear that you had such an enjoyable stay at Pullman Riga Old Town and appreciated your beautiful room, excellent location, and friendly service from our team. It was a pleasure having you with us, and we truly hope to welcome you back to the heart of Riga’s Old Town very soon! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. K., Thank you for your lovely feedback! We’re delighted that you enjoyed the perfect location of Pullman Riga Old Town in the heart of the Old Town and that our friendly and helpful team made a positive impression. It was a pleasure having you with us, and we truly hope to welcome you back to Riga for another enjoyable stay. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. H., Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your room and the wonderful, friendly service from our team at Pullman Riga Old Town. Creating a comfortable and welcoming experience for our guests is very important to us. It was a pleasure having you with us, and we truly hope to welcome you back to Riga’s Old Town for another enjoyable stay! Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel