Great room Wonderful friendly service

Extremely disappointing experience at Pullman Riga. I booked a Premium Room and was initially given a lower-category room. After I raised the issue, the hotel moved me to a suite, apparently as compensation. Unfortunately, the suite was so cold that it was genuinely uncomfortable to stay in. Since I was travelling alone, the upgrade itself was of little value and did not solve the actual problem. A few minutes after changing rooms, I realized that I had left my phone charger in the previous room. I immediately contacted reception and asked for it to be brought to me. Shortly afterwards, I was told that the charger was no longer there. What followed was probably the most disappointing part of the whole stay. There was no serious attempt to investigate what had happened, no ownership of the issue and no real effort to find a solution. I was made to feel almost as if I was the one creating the problem or somehow trying to obtain a charger that was not mine. The service during the entire two-night stay was consistently poor. I am an Accor Platinum member, yet I received none of the recognition, attention or level of service that one would reasonably expect from a hotel of this category. Even simple requests to reception required several follow-ups. When I asked for the ironing equipment to be replaced, nothing happened after the first request. I had to contact reception repeatedly before anyone took action. What makes this particularly concerning is that the problem was not limited to one employee. Over two days, reception staff changed several times, but the level of service remained exactly the same: slow, indifferent and ineffective. I also spoke directly with the manager. The only real response was an apology that the situation had occurred. No proper investigation, no compensation, no meaningful recovery effort and no indication that anyone genuinely cared about resolving the situation. For a Platinum member who spends several thousand euros per year with Accor, this is not simply disappointing. It shows a serious lack of customer focus, accountability and basic hospitality standards. I did not feel like a valued guest. I felt like an inconvenience. For a Pullman-branded hotel, this level of service is simply unacceptable

Hotel was nice and SPA area was lovely, so overall experience was very good. From improvement sides - breakfast buffet is quite similar day by day and some more variety would be great. Shower in the room was leaking to bathroom part with sink (maybe there is something with shower door not closing well enought), leaving a puddle after every usage of shower

I was accommodated in a room that was smaller than the one I had paid for.

Accor group typically offers amazing breakfasts, Pullman's is just cold, no matter what you grab. The deposit upon checking in is a chunky surprise cost that's not normally advertised. - They do return it shortly after leaving, but still it's not advertised before you actually book the room. Rooms are cleaned daily, and have everything you need for a business trip.

2 nights business trip

I liked the ambience of the hotel and the service.

Good overall but if there was any criticism the bar area is not ideally situated in the reception area.

Bathroom layout was not very functional with no room around the sink to put anything down and limited space to hang anything without blocking one of the doors (shower and/or toilet). The dinner restaurant food was very good and while the presentation at lunch was excellent, dinner was not presented all that well. In addition, the waiters at lunch were excellent but the waitress at dinner didn’t seem experienced and provided no explanation to our questions.

Dear Accor Customer Service,I am writing to request the manual crediting of points and nights for my recent stay and to address a frustrating, recurring issue with my ALL Platinum account not being properly linked to my corporate reservations.Member & Stay Details:Name: Olivier D. ALL Platinum Number: 30…5905 1 Status Expiry: 31/12/2026 Hotel: Pullman Riga Old Town (rénové en 2025) Dates: September 15 - 17, 2026 Booking Reference: QQBDDVBZ Booked via: Luminor (Corporate)Despite making multiple proactive attempts to ensure my Platinum number was attached to this reservation, my account dashboard currently states that this stay is not eligible for earning points ("Ce séjour n'est pas éligible au gain de points"). Before my arrival, I called the hotel twice to provide my loyalty number. I provided it again at both check-in and check-out. The front desk staff took pictures of my physical membership card but informed me that only the manager could process the linkage, noting their hours were strictly 9 AM to 5 PM. However, the manager is consistently absent; when I called the hotel again today at 4:50 PM to follow up, I was once again told the manager was unavailable.This is not an isolated incident. I have had to spend time resolving this exact same issue for my previous stays at this property, including my visits in February and July of this year. While those Status points, Reward points, and Platinum bonuses were eventually credited, it is exhausting to jump through these administrative hoops every time I travel for work. As a highly loyal customer—evidenced by my upcoming stay next week at a Pullman property in Singapore—I expect to receive the seamless experience and level of service that my Platinum status warrants. I would appreciate guidance on how to ensure my Luminor corporate bookings automatically sync with my ALL Platinum profile moving forward so I no longer have to chase my benefits at the front desk.Please manually credit the appropriate points and nights for this stay to my account.Sincerely,Olivier D. ALL Platinum Member: 30…5905 1

Short two day stay with the family in two rooms, great service with the transfer from the hotel.. Got located close together which was convenient. The room did not have any views, but we was out in the city most of the time.. the room was comfortable with nice beds.

Very comfortable hotel

Very niche hotel with great location on a quiet street.

Had a really great stay — the restaurant and breakfast were the highlights. Food was spot on, service felt friendly and relaxed, and the breakfast spread had everything you could want without feeling rushed. The reception team were lovely too, super welcoming and helpful from arrival to checkout. Overall, just a proper enjoyable, easy-going experience.

I was met with sincere service excellence, both from the employees and the overall layout of the building. The design everything is truly well worth a 5 star hotel rating. This also includes the room cleaning service, everything was top notch.

It was close to everything. At certain hours, cars could not drop us off directly to the hotel so we would walk a short distance and across a park to the hotel. I did not like the smell of the hallway leading to the room. It was also dark and narrow, so it seemed a little eerie. They mentioned I got upgraded but my view was nothing but other windows in the hotel and it felt enclosed. Overall, however the stay was pleasant. The room itself was decent. The staff were nice.

The hotel is perfectly situated close to the Old Town and close to museums, restaurants etc. The hotel is beautyfully renovated and can highly be recommended.

Unfortunately, the accommodation experience is not good. Getting to the hotel is impossible because there is no car access to the hotel area, you have to carry your luggage a long way from public parking and there is no bellboy to help and don't forget that this is a 5 star hotel. The parking price is 25 euros per day. The breakfast is mediocre or below. Unfortunately, I cannot recommend this hotel.

Old town just few mts away, good restaurants close by, friendly staff, good rooms and nice breakfasts added to our likeness to this hotel. However, must say due to the high security zone visitors will be dropped about 300 mtr aways and you have to drag your baggage's thru the cobble stone road to the hotel. It will be good if hotel extend support to take bags to and from.