Pullman Riga Old Town 5 stars

Customer review rating (ALL Rating) 4.4/5 641 reviews

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Pullman Riga Old Town - Image 1
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Jekaba Iela 24, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Green Globe certification

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Our accommodation(s)

Hotel location

Pullman Riga Old Town

Jekaba Iela 24
LV-1050 RIGA
Latvia

GPS:56.952154, 24.105369

Telephone
Fax +371 67 815 445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Harper Woolf

Harper Woolf's Hangout in historic Riga is inspired by a fictional traveler's adventures. It offers global cuisine, shared dining, and table-side cooking, creating a warm atmosphere celebrating cultural exploration and fresh ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  641 reviews

TripAdvisor Rating  4.2/5  897 reviews

Certificate of excellence 2025

Avoid. It's a building site. Might be nice when it's finished....

TripAdvisor rating 2.0/5

Boca1965 TripAdvisor review

Wonderful looking building in a great, quiet location in the Old Town of Riga, close to the Castle and Parliament buildings. Unfortunately, the hotel is undergoing a wholesale refurbishment and is effectively a building site with guests. The noise at check in as jackhammers were pounding away behind screens dismantling in the bar area was such that but was almost impossible to speak with staff. The corridors on our room floor were littered with areas screened by plastic bags and tape. The constant smell of paint and turpentine in the corridors was harsh and not what you want to experience when going to your room. The staff played the corporate "all facilities are available as advertised" card, but it's not really the case. It's unacceptable that none of this work was advertised on the hotel website where I made my booking, wasn't notified on the booking confirmation and was basically glossed over by staff onsite. Avoid until all the work is complete.

Customer review rating 1.5/5

Boris A. H. Friends - Confirmed reviews ALL

If you’re expecting the quality and experience typically associated with a Pullman hotel, you’ll likely be disappointed. Pullman Riga Old Town falls short in almost every way. The property is currently more a construction site than a five-star hotel. The entrance resembles that of a dodgy underground car park, which sets the tone for what’s to come. The reception area is tucked away in a dark corner, lacking the welcoming atmosphere you’d hope for. Staff interactions were hit or miss — you might be greeted warmly, or you might not be acknowledged at all, depending on the mood. You frequently meet construction workers in tracksuits in the corridors, adding to the unfinished, unpolished feel of the place. Although the room had been recently renovated, the layout featuring one of those impractical open bathroom concepts that compromises privacy and comfort. To be fair, the bed was comfortable and the room was quiet enough to get a decent night’s sleep. But if you’re booking with the Pullman brand in mind, adjust your expectations. This property simply doesn’t live up to the name.

Dear Boris A. H., Thank you for sharing your detailed feedback following your recent stay at Pullman Riga Old Town. We sincerely regret that your experience did not meet the expectations typically associated with the Pullman brand. Your comments are important to us, and we appreciate the opportunity to address them. At present, our property is undergoing renovation works aimed at enhancing both the design and functionality of our spaces. We understand that the temporary appearance of certain areas, including the entrance and common spaces, may have affected your first impression, and for that, we apologize. We are also sorry to hear that your interactions with our team were inconsistent. At Pullman, we strive to deliver warm, attentive service to every guest, and we are actively working with our staff to ensure a consistently high level of hospitality at all times. We’re glad to hear that you found the bed comfortable and were able to enjoy a restful night’s sleep. As for the room layout, we understand that open-concept bathrooms may not be suitable for all preferences, and we value your input as we continue to refine our room design. We genuinely hope to welcome you back in the future once our improvements are complete, so you can experience the true Pullman standard we are known for. If you’d like to discuss this further, please feel free to contact me directly. I’d be happy to assist and address your concerns personally. Best regards, Ivo Kurvins Email - IV…

Customer review rating 2.0/5

Steven L. Business - Confirmed reviews ALL

Bad paint smell upon arrival in lobby and corridors. Room 536 was OK but noise from heating/AV unit begind the wall was very noticeable. Breakfast was great, as always.

Dear Mr. L., Thank you for taking the time to share your recent experience with us. Please accept our sincere apologies for the discomfort caused by the renovation works and the noticeable paint smell in the lobby and corridors. We fully understand how this could impact the overall atmosphere, and we truly regret that your arrival experience was not as welcoming as it should have been. We also apologize for the disturbance caused by the noise in your room. Your feedback is invaluable, and we would like to kindly remind you that should any part of your room or its surroundings feel unsatisfactory, our reception team is always here to assist — whether by arranging a room change, subject to availability, or by sending a technician to resolve the issue swiftly. Your comfort and peace of mind remain our highest priority. On a positive note, we’re pleased to hear that you enjoyed our breakfast and appreciated the warm service from our team. We’ll make sure your kind words are shared with them. Thank you again for your comments, and we hope to have another opportunity to welcome you back under much improved conditions once our enhancement works are complete. Warm regards, Daniela Adriāna Prauliņa Night Manager Pullman Riga Old Town

Customer review rating 3.0/5

Heink D. G. Couples - Confirmed reviews ALL

Durchschnittliches Hotelzimmer, schwer erreichbar in gesperrtem Stadtteil, Empfang improvisiert wegen Baustelle, dunkel, kein natürliches Licht, dabei nicht günstig

Dear Guest, Thank you for sharing your impressions. We understand your concerns regarding the current access limitations and the temporary setup due to ongoing construction. Our team is working hard to minimize the impact on our guests while we upgrade the facilities to a higher standard. We’re sorry to hear that the ambiance and room experience did not meet your expectations, especially considering the price point. The lack of natural light and temporary reception layout is not reflective of the environment we aim to provide, and we appreciate your patience during this transition. Your feedback is important and helps guide our improvements. We hope to have the chance to welcome you again once the renovations are complete and the full Pullman experience can be delivered. Best regards, Ivo Kurvins Guest Relations Officer

Customer review rating 2.0/5

Leonardo T. Friends - Confirmed reviews ALL

It was quite unpleasant that the hotel was under renovation.

Dear Mr. T., Thank you for sharing your feedback with us following your recent stay at Pullman Riga Old Town. We deeply apologize for the inconvenience caused by the ongoing renovation during your visit. We fully understand how disruptive such circumstances can be, and we regret that it affected your overall experience. Please rest assured that all the work being carried out is temporary and part of a broader effort to significantly enhance our guests’ comfort and satisfaction in the future. We truly value your input and have taken note of your comments regarding accessibility and cleanliness to improve where possible even during this transitional period. We appreciate your understanding and hope to welcome you back once the renovation is complete, so you can enjoy our hotel at its full potential. Warm regards, Pullman Riga Old Town

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.