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PULLMAN RIGA OLD TOWN Hotel 5 stars

Customer review rating 4.5/5 2,193 reviews

PULLMAN RIGA OLD TOWN
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI throughout the hotel

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RIGA INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf (Nearby)
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

PULLMAN RIGA OLD TOWN

Jekaba Iela 24
LV-1050
riga
latvia

Tel: +37167815444

Fax: (+371)67815445

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    RIGA INTERNATIONAL At 9km / 6 miles - Shuttle paying

  • By train

    RIGA CENTRAL At 1km / 0 miles

GPS :56.952154, 24.105369

Our accommodations

SUPERIOR ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior room, 2 single beds

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM SUPERIOR, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM SUPERIOR, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)
Rooms

Our restaurants and bars

EQUUS

Type of cuisine: Gourmet

International fusion cuisine restaurant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINOTECA

Type of cuisine: Wine bar

Our all day dining restaurant serves excellent cuisine and can accommodate up to 100 guests. Using only the freshest ingredients from the market, the restaurant features a fusion concept and serves a selection of international cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EQUUS BAR

Non contractual photo

After a day of meetings or sightseeing nothing beats a glass of good wine. Equus bar offers an international wine selection by the glass or by the bottle.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 224 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
PULLMAN RIGA OLD TOWN

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,193 reviews

tripadvisor

TripAdvisor Rating 4.5/5

715 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent séjour! Above expectations

Customer review rating 4.5/5

Georges Business - 27/03/2020 Confirmed reviews ALL

Amazing team, personalized care, wonderful staff and facilities! Amazing experience will come back again!

Enjoyable

Customer review rating 4.5/5

Howard Couples - 16/03/2020 Confirmed reviews ALL

Very enjoyable 3 night stay

It was OK - shame about the noisy party

Customer review rating 4.5/5

Lh Families - 14/03/2020 Confirmed reviews ALL

I had booked a superior twin room and a premium superior double room. However, what we got was a premium superior twin and a superior double room. No explanation was given. When I realised the discrepancy I was offered the choice to change rooms, but I knew my family would not stomach the upheaval of changing rooms in the middle of a brief 4 night stay. I think your website was clearly wrong at the booking stage and I think your staff did not communicate the change in rooms when we arrived and I think it was handled badly when I enquired why we had been allocated the rooms we had. On Tuesday 10th March, there was a very loud and boisterous party being hosted in the breakfast room. My sons could not sleep above all the din. They asked reception how long the rebelling would continue were told 1am. Part of staying in a reportedly nice hotel is that you expect to get good nights sleep. This was simply impossible. Again, when asking the reception staff, they said we could change rooms - but we would have to pack everything up and then unpack in the new rooms. I have to say, packing and unpacking at midnight is the last thing your guests would choose to do. Perhaps you should have offered the ability to have extra rooms to sleep in and then return to our first rooms in the morning? I don't think you are hitting the mark. As an aside, your website is tricky to navigate (both my husband and I are software specialists and we know a thing or two about websites!) There are some obvious things missing or difficult to find. Maybe you should look at some of your competitor’s websites? I cannot log below but we also called the booking centre to check on room availability before reserving online.

Perfectly located and great design

Customer review rating 4.5/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

We had an amazing team building event and conference! Totally different than all the previous times we have had around Europe! This is amazing hotel with cozy atmosphere and friendly people working who seem to enjoy what they do!

Customer review rating 4.5/5

Mikhail Couples - 08/03/2020 Confirmed reviews ALL

The hotel is very nice and well located. We stayed just one night and it was a good experience.

Good location and room service

Customer review rating 4.5/5

Yafeng S. Couples - 04/03/2020 Confirmed reviews ALL

The room service is good, and the location is great.

Well located for exploring all areas

Customer review rating 4.5/5

G. Couples - 02/03/2020 Confirmed reviews ALL

We found our room small and a little disappointing - bathroom door too close to bed. Hair dryer plug not near mirror Breakfast not hot enough and no lemon for smoked salmon although requested twice. Felt hotel only just deserves 5 star NOTE: did you find my gold round earring - I left message with reception

Dear G., Thank you so much for sharing your impressions with us, it is really very important for us as it shows us that we still have a lot of space to grow. Please, accept our sincerest apologies for all of the inconveniences that you have experienced during your recent stay with us. We really feel ourselves so very ashamed – hardly ever we’ve performed so really bad. Definitely, it is nothing like our general level of service that we provide to our guests. I would like to apologize for our breakfast team, I am very sorry to learn that you were not serviced the way you should have been at Pullman Riga Old Town. We will definitely work on this issue to see how we can improve our service at this case. Once more I would like to apologize for this unpleasant impression, but I sincerely hope that you will give us another chance to welcome you here, at Pullman Riga Old Town, and during your next stay with us we will do our best to change your opinion regarding the quality of service at our property. I am very sorry to tell you, that we were not able to find earrings. Our Housekeeping team did their best to find it after information from Reception, however no luck. In case you travel to Riga again I would appreciate if you can contact me directly at te… and I will make all necessary arrangements for you. Best regards, Terēze Vecvanaga Room Division Manager

Good Stay

Customer review rating 4.5/5

Ole Couples - 25/02/2020 Confirmed reviews ALL

ncice hotel rooms, good service. slow taxi order.

Dear Ole, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Terēze Vecvanaga Room Division Manager

Very nice experience

Customer review rating 4.5/5

Henri K. Business - 18/02/2020 Confirmed reviews ALL

I really liked the room and especially breakfast. Great selection of fresh fish and good omelette!

Dear Henri, Thank you for your comments, especially about our breakfast. We are glad to note you had a satisfactory stay and hope to welcome you back in future. Best regards from Riga! Terēze Vecvanaga Room Division Manager

Fabulous

Customer review rating 4.5/5

Ilvija Families - 17/02/2020 Confirmed reviews ALL

Everithing was absolutely fabulous and big thank you to Kristiana who helped me to make my boyfriends stay amazing!

Dear Ilvija, Thank you very much for posting this heartwarming review. I am delighted to hear that we managed to make your stay so special and memorable and we met all your expectations. Your kind compliments about our Concierge Kristiana are very much appreciated and I will definitely share it with her. Thank you once again and we would be more than happy to welcome you back soon! Best regards, Terēze Vecvanaga Room Division Manager

Nice service

Customer review rating 4.5/5

Riinu V. Business - 14/02/2020 Confirmed reviews ALL

Always very nice rooms, and great service.

Dear Riinu, It's always a pleasure to welcome you back to Pullman Riga Old Town hotel and we appreciate you taking the time to share your experience. I am so pleased that you had another enjoyable stay. Thank you again - we look forward to your next visit. Best regards, Terēze Vecvanaga Room Division Manager

weird room with bathroom in the middle

Customer review rating 4.5/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

weird room with bathroom in the middle + low roof makes the room uncomfortable

Dear Stanislas , Thank you for staying with us and for taking the time to share your feedback. For the next time I would advise to contact our front office team, we have many category rooms - also with separate bathroom, our team is always ready to go extra mile to make your stay pleasant. I do apologize that we did not manage to fully live up to your expectations on this occasion. It would be great if you would give us a second chance, that way we would have an opportunity to show you our true potential. Best regards, Terēze Vecvanaga Room Division Manager

Everything was perfect!

Customer review rating 4.5/5

Elena &. O. Couples - 13/02/2020 Confirmed reviews ALL

Cosy and at the same time very stylish hotel with great service and perfect cocktails in lobby bar. Location is excellent. We enjoyed spending the weekend there.

Dear Elena, Thank you very much for your kind words about your recent stay in our hotel. I was delighted to read that you highlighted our staff, I will definitely pass your compliments to them. Once again thank you for staying with us and we hope that we will have the pleasure to see you again soon! Kind regards, Terēze Vecvanaga Room Division Manager

warm welcome back

Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

very much pleased to return to Riga and note the warm welcome of the Pullman staff on arrival. Not to forget the service they render during your stay to make your stay as convenient as possible.

Dear Marinus, It's always a pleasure to welcome you back to Pullman Riga Old Town hotel and we appreciate you taking the time to share your experience. I am so pleased that you had another enjoyable stay and that our team looked after you. I will happily share your feedback with the entire team. Thank you again - we look forward to your next visit. Best regards, Terēze Vecvanaga Room Division Manager

Will be back

Customer review rating 4.5/5

David O. Solo - 08/02/2020 Confirmed reviews ALL

From the friendly welcome at check in, to a late check out three days later, this was a really nice stay. I was given an upgraded room, unfortunately overlooking a nearby apartment, but the room was well equipped and fitted. The safe was a bit temperamental, but with some staff assistance, the problem was resolved. The rain shower was good, and the TV had a wide selection of channels. A minibar and coffee capsule machine were provided. Breakfast was good, but not great. The first morning, the lady on omelette duty was a pro, but the cook given the task on the second day was not up to the job, serving a broken omelette swimming in vegetable oil. Lovely staff throughout my stay in all areas of the hotel. One issue is that taxis, certainly Bolt cars, are not allowed to drive to the front door because of the proximity of Government buildings, so collection is across the park. I would recommend the Pullman to anyone planning a Riga trip.

Dear David O., Thank you for your excellent review, we appreciate you taking the time to share your positive experience. It is a great pleasure to note that you have enjoyed your stay! Thank you also for sharing information and pointing our attention to details. Looking forward to welcome you back again in the near future. Best regards, Terēze Vecvanaga Room Division Manager

Left my Airpods to room and did not get them

Customer review rating 4.5/5

Merike O. Business - 04/02/2020 Confirmed reviews ALL

Unfortunatley I left my Apple aipods to hotelroom and I dis not got them back:(. Really disapointed.

Dear Merike O., Thank you for your feedback. I am so sorry to tell you, that we were not able to find Air-pods. We, as a team did our best to find it, however no luck. Our housekeeping team has been working with us since the hotel opening and we have never had any issues in the past and we have had quite few really valuable items left in the hotel, but safely returned to their owners. All staff members are reliable and hard working employees. I will also try to contact with our outsource linen company who provides bed linen cleaning - in case if the item has fallen together with bed linen. Please feel free to get in touch with me, should you wish to discuss this matter further. Best regards, Tereze Vecvanaga Room Division Manager

Good first impression

Customer review rating 4.5/5

Jonas Business - 31/01/2020 Confirmed reviews ALL

It was first stay with you, as I am having constant business trips to Riga, so it was nice first time :)

Dear Jonas, Thank you for your excellent review, we appreciate you taking the time to share your positive experience. We are more than pleased to read your kind review and It is a great pleasure to note that you have enjoyed your stay! We all look forward to your next visits! Best regards, Terēze Vecvanaga Room Division Manager

No Evening Dining

Customer review rating 4.5/5

Kevin C. Business - 28/01/2020 Confirmed reviews ALL

It was unfortunate that there was no dining facility available for evening dinner , this was not mentioned on booking or at check in

Customer review rating 4.5/5

Diana K. Business - 24/01/2020 Confirmed reviews ALL

Last time I received the worst room I have ever had. Employee in reception told me that my room is upgraded due to my loyalty. I got the room which was very dark and tiny. And Pullman forgot my preference to have room with bathtub. thanks for welcoming card and candies.

Dear Diana, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. Unfortunately during your stay all rooms with bath tub was occupied and we could not fulfill your request and I am very sorry to read that upgrade to Premium Superior room did not live up to your expectations. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Once more I would like to apologize for this unpleasant impression, but I sincerely hope that you will give us another chance to welcome you here, at Pullman Riga Old Town, and during your next stay with us we will do our best to change your opinion regarding the quality of service at our property. Best regards, Terēze Vecvanaga Room Division Manager

Excellent Hotel

Customer review rating 4.5/5

Andy O. Business - 17/01/2020 Confirmed reviews ALL

Great location. Friendly staff. Rooms were super clean and food was excellent.

Dear Andrew, Thank you for staying with us and for taking the time to share your positive experience. We are truly pleased to hear that enjoyed your stay with us. We highly appreciate all your kind comments and your feedback has been shared with the team. We look forward to welcoming you back in the near future! Best regards, Terēze Vecvanaga Room Division Manager
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