Pullman Riga Old Town (Renovated 2025) 5 stars

Customer review rating (ALL Rating) 4.6/5 576 reviews

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Pullman Riga Old Town (Renovated 2025) - Image 1
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Pullman Riga Old Town (Renovated 2025) - Image 3
Pullman Riga Old Town (Renovated 2025) - Image 4
Jekaba Iela 24, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Green Globe certification

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Our accommodation(s)

Hotel location

Pullman Riga Old Town (Renovated 2025)

Jekaba Iela 24
LV-1050 RIGA
Latvia

GPS:56.952154, 24.105369

Telephone
Fax +371 67 815 445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Harper Woolf

Harper Woolf's Hangout in historic Riga is inspired by a fictional traveler's adventures. It offers global cuisine, shared dining, and table-side cooking, creating a warm atmosphere celebrating cultural exploration and fresh ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  576 reviews

Customer review rating 4.0/5

Martin B. Business - Confirmed reviews ALL

Could have had better gluten free options in the breakfast. Other than that I’m pretty happy about the stay.

Customer review rating 3.5/5

Elina M. Couples - Confirmed reviews ALL

The staff was very friendly and helpful. The bed was quite large and comfortable, although I expected the room to be a bit bigger. The only downsides were the TV not having any other streaming services other than Netflix and the AC didn’t really seem to be working or was working poorly

Dear Elina M., Thank you very much for sharing your feedback. We are truly pleased to hear that you found our team friendly and helpful, and that you enjoyed the large and comfortable bed. Creating a welcoming atmosphere and ensuring a good night’s sleep for our guests are very important to us. We also appreciate your constructive comments regarding the room size, TV streaming options, and air conditioning. Please allow us to inform you that we were already aware that the current streaming setup was not fully convenient for our guests, and improvements are being implemented very soon to enhance the in-room entertainment experience. Regarding the air conditioning, we sincerely apologize for any inconvenience caused. Our technical team has been informed to ensure the system is functioning properly and delivering the expected comfort. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better stay in the near future. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Customer review rating 5.0/5

Jack O. Couples - Confirmed reviews ALL

Absolutely stunning hotel with great service, amazing food, and was absolutely spotless. Nothing to fault whatsoever!

Dear Jack, Thank you very much for your absolutely wonderful feedback! We are truly delighted to hear that you found our hotel stunning, spotless, and that you enjoyed both our service and cuisine. Your kind words mean a great deal to our entire team and are a true motivation for us to continue delivering memorable experiences. We sincerely hope to have the pleasure of welcoming you back to Pullman Riga Old Town Hotel in the near future. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Customer review rating 4.5/5

Rodoula L. Friends - Confirmed reviews ALL

Beautiful place ,very clean, good food professional staff!!

Dear Rodoula, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed our beautiful hotel, cleanliness, good food, and the professionalism of our team. Your satisfaction is truly important to us, and your kind words are greatly appreciated. We look forward to welcoming you back to Pullman Riga Old Town Hotel in the future. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Customer review rating 2.0/5

Kerry L. Friends - Confirmed reviews ALL

The room was spacious and comfortable however lacking in any kind of personality despite how beautiful the original building is. Coffee machine and kettle in the room. The milk capsules in the fridge were sour and we had to request more. The renovation has ensured everything is bland. The front desk staff were lovely but did not know the answers to many simple questions. Taxis cannot pull up immediately in front of the hotel as it’s in a government controlled area. The pool and sauna were nice but reception couldn’t even tell us if towels were available. They were! Light broken in the ladies changing room shower. Finally breakfast. On first sight the buffet looks great. However, the food is obviously laid out early in the morning and not covered. Consequently bread and pastries were hard, sauces had developed a skin on them. Hot food was barely tepid. We complained about this 3 times to 3 different people both in the restaurant and at reception but it made no difference. You could also order hot food such as omelettes and eggs benedict – this did come a bit hotter but two days running the hollandaise on the eggs benedict was tepid and curdled. To be honest, we were expecting a lot better from this hotel. There are so many hotels in Riga to choose from so this will not be one I would return to or recommend.

Dear Kerry L., Thank you for taking the time to share such detailed feedback. We sincerely regret that your stay did not meet your expectations, and we appreciate your honesty, as it highlights areas where we clearly need to improve. We are pleased to hear that you found the room spacious and comfortable, as well as enjoying the pool and sauna facilities. However, we are sorry that the overall atmosphere of the room did not reflect the character of our historic building as you had hoped. Your comments regarding the minibar milk capsules and the need to request replacements are noted, and this should not have happened. While we are glad that you found our front desk team friendly, we sincerely apologize that they were unable to answer basic questions regarding hotel services, including pool towels. This indicates a training gap which we are addressing. Thank you as well for reporting the broken light in the ladies’ changing room shower — this has been shared with our maintenance team. Regarding access to the hotel, you are correct that taxis cannot stop directly in front of the entrance due to its location within a government-controlled area. We are especially disappointed to read about your breakfast experience. Although the buffet may look appealing at first sight, the issues you described concerning freshness, temperature, and food quality are unacceptable and do not meet Pullman Riga Old Town Hotel standards. We are particularly concerned that despite raising these matters multiple times with both restaurant and reception staff, no corrective action was taken. Your comments regarding uncovered buffet items, tepid hot dishes, and the eggs benedict — including the hollandaise sauce — have been shared with our kitchen and restaurant management for immediate review. We fully understand your disappointment and regret that we did not deliver the experience you were expecting. While we respect your decision, we would welcome the opportunity to discuss your stay further and learn from your feedback. Please feel free to contact me directly for further communication. Kind regards, Ivo Kurvins Guest Relations Officer Iv… Pullman Riga Old Town Hotel

Other web-users rate our hotel

  • 740 reviews 9.2/10 Location
  • 801 reviews 7/10 Room
  • 700 reviews 8.6/10 Service
  • 15 reviews 7.7/10 WiFi
  • 608 reviews 8.9/10 Breakfast
  • 267 reviews 7.1/10 Cleanliness
  • 134 reviews 5.2/10 Pool
  • 83 reviews 6.4/10 Bar

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