Place is located very near the center (walking distance from old town). Hotel is a renovated building transformed and offering a very good experience. Arrival was good (I asked to change of room based on preferences and I always got the best support), service very nice and polite and everything as good as it could be. Also nice restaurant with very nice and cozy design. Very good experience.

Hotel in heart of RIGA. 5* hotel, with 10* personell. Definetely, my number one for stay in Riga. Excelent service, multilingual employees, always ready to make your stay unforgetable. Spaciuos, luxury rooms with comfy beads and pergect variety of pillows. A trumendous kinchen at hotel redtaurant. Parking in front of hotel or just closed, guarded parking just behind the hotel.

Was transferred/upgraded to Pullman Riga Old Town from the Ibis in Riga, which remains closed due to Covid restrictions. What a surprise; the Pullman is a gem of a hotel, superb in every way. Our room (404) was great in terms of size and facilities, with a super en-suite shower room. The room was modern and tastefully decorated, with everything we could want - fridge, coffee making facility, flat screen TV etc. The reception area is spacious and the public rooms brilliant. The gym. pool and roof terrace great. Breakfast was stunning with a huge choice of everything imaginable on offer. The bar is also very good. All staff were professional, friendly and very welcoming. The location is perfect and easily accessible from the airport. Bars, restaurants and shops all nearby. The hotel offered everything I could ask for and I'll stay there again on my next visit to Riga.

The hotel looks like a boutique hotel, very well located in the earth of Old Town. Fast checked in by a very nice and let me say beautiful young lady, who showed also later her nice attitude and efficiency. The room was very tiny, but I didn't expect anything bigger. The wooden dark floor was nice and warm. Very quiet. The only problem was the poor number of tv channels available (I'm italian, no italian channels, but doesn't matter... but not even CNN or BBC!). Breakfast was adeguate and good. Very strange pool, indoor, long and thin (one person can barely swim its length...), nice gym. All in all, a pleasant stay, but benefits for Diamond guests should be more "perceivable ". I am still waiting for my ALL points.

Great location, extremely friendly staff and a personalized welcome and service that beats every expectation.

It is always nice to stay at Pullman hotel.

Hotel staff made sure that my stay was top standard, i’ve been staying there for few months in a row due to the pandemic. Inwaz very happy with the conditions.

I always enjoy staying at the Pullman in Riga. It’s location is perfect and the service is impeccable. The modern and functional rooms are very elegant and the beds very comfortable.

Lovely experience staying at this hotel! We received an excellent service from the staff and enjoyed all the amenities. Highly recommend staying here. Thank you!

Historical building. Perfect location. Excellent staff. Comfy rooms. Nice kitchen . Large sauna. Proper gym room. Concerning room preferences: I liked both sides - park and atrium side, but during the summer season I would advice atrium side.

From the first contact at the reception till the check-out we felt expected and welcomed. The staff payed high attention to us, offered room upgrade and provided all relevant information. Thank You All for a nice stay!

We stayed in Pullman Oldtown Riga ue to the hotel's 4 th anniversary and it was very enjoyable experience. Very good service, polite staff. nice size hotel rooms, reliable wifi, great sauna and swimpool. Our favorite place was a cigar room on the ground floor, good selection of art works. Hotel is located minutes away from all tourists activities and traps. The only thing I would recommend to change - not so strong parfume near bar. I know it is 'special parfume"of each Pullman but it was way tooo strong.

Nice place to stay friendly staff helpfull buffer breakfast very good privicy good location good come again

Acrually the Pullman does not need much publicity. Additionally it was very friendly Room rate without mention that my room was upgraded. Every department of the property worked perfectly even in such non touristic time Highly recommend.

Given the dearth of business these past months for hospitality organizations such as hotels, one would think any and all representatives therein would be eager, or at least instructed to welcome unequivocally guests planning a stay. Since all but one representative at this particular hotel were of this mindset, I will recommend this hotel, minus the dire inconvenience regarding parking. More on all of that shortly. From the young man who checked us in all the way up to the general manager, everyone ran the gamut from courteous to out and out joyous. We got a incredible upgrade due to A/C issues (which got fixed!); We caught a break with the pet fee (we brought our small, house trained dog); The hotel is in great shape, in a beautiful, older, totally renovated building adjacent to the old city; Since the hotel is next to parliament, the safety of the area is assured, due to round the clock police presence; There is hourly street parking nearby (free on Sundays), or a garage near-ish offering either 15 euros for 24-hours, or slightly more for unlimited entrance/exit. Drawbacks: One staff member, with whom I spoke initially derided me for the rate I chose, claimed to be the manager on duty (which she was not) when I asked to speak with her supervisor, refused to offer an upgrade to my in-laws who I invited last-minute to join us in a separate booking, argued with me when I was checking us all out, responding to my objections to her behavior and various other issues with a haughtiness giving the impression the issue was some kind of joke. This person could really do with intensive work on hospitable behavior, if not even mere tact. Other than this, due to the vicinity to parliament, you can't actually drive a car up to the hotel door to get rid of baggage. Since the garage is a bit of a hike to the hotel, one is left with only the option of rolling or carrying bags for the duration of a not inconsiderable walk to the hotel. Oddly, the hotel has no deal with the garage, so staying there offers no parking benefit to the guest. That ought to be looked at. But that latter is not a reason to avoid this hotel. One just needs to be ready to deal with that. The behavior of the referenced person is something paying customers could well do without; but perhaps that will be amended before long.