Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 755 reviews

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Novotel Bangkok Sukhumvit 20 - Image 1
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19/9 Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telephone
Fax +66 2 009 4900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  755 reviews

TripAdvisor Rating  4.5/5  2,159 reviews

Certificate of excellence 2023

Highly recommended

TripAdvisor rating 5.0/5

Ploypat S TripAdvisor review

Novotel Sukhumvit 20 is an excellent hotel, the rom was modern, clean and well-maintained. Staff were friendly and accommodating. Location was super-convenient, close to shopping centers and BTS. 7-11 is only a few minutes walk. Breakfast buffet offers a wide variety of delicious options. Highly recommended

Dear Ploypat S, We are so pleased to hear that your recent stay at Novotel Bangkok Sukhumvit 20 was enjoyable and especially heartening that you found our rooms modern and well-maintained. We are glad that you could enjoy the surrounding attractions which were within easy reach from the Hotel. Please come back and stay with us again soon! Thank you for your review. Yours sincerely, Kanta Hanvesakul Resident Manager

Experience and request

TripAdvisor rating 5.0/5

Elisavet G TripAdvisor review

It is a very nice hotel. Value for money! All the staff are very polite. I stayed there for five nights because of the ISTH Congress (June 21-26, 2024). I thing that I forgot in the room 1209 the handsfree of my iPhone. I appreciate very much if someone of the staff would reply to me if they are founded (my email is: grouzielisavet@gmail.com). Many thanks.

Very clean hotel

Customer review rating 3.5/5

Aby Business - Confirmed reviews ALL

Good side : love the bar, the swimming pool, roof top, the spa area and the hotel seems new and clean . Side to be improved: the hotel is expensive, far from the BTS, one staff negotiated a higher price of taxi for me ! The taxi driver was extremely rude due to lack of respect from the hotel doorman

Lovely Hotel

Customer review rating 4.5/5

Kb Couples - Confirmed reviews ALL

Everything was very good. No complaints or areas for attention at all.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Resident Manager

Could be better

TripAdvisor rating 4.0/5

Tt B TripAdvisor review

Loved having Jam at reception check us in in and make us feel so welcome. The view over the pool and city from our room was wonderful. Tip top cleanliness of the room - thanks housekeeping. Pool was really quite cold though and most of the time we were there, it was empty, despite being so hot outside. Hotel needs to fix this up. Breakfast was also lacklustre and dull. Get a coffee and some mango and sticky rice off the street rather than worrying about eating here. All very white washed food with no flavour or passion. Wouldn’t be hard for the kitchen to add some cut limes to squeeze on the freshly cut fruit, add some chives next to the congee which you can use to sprinkle on, rather than flavourless green celery tendrils. The hot noodle cart is a good idea but the broth has zero flavour and isn’t nice to eat. I’d give this place five stars but the restaurant breakfast is sub par and lacking innovation or interest, the pool could be better. It shouldn’t be so freezing in it. Five stars to reception and housekeeping staff though. Thanks Jam too.

Dear Tt B, Thank you very much for taking the time to write your review on booking.com regarding your recent experience with us. We are glad to learn that you enjoyed your stay with us and thank you for the compliments to Khun Jam, our staff. Your breakfast comments and the pool have been shared with the concerned department. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. Once again thank you for your comments and we look forward to welcoming you back soon. Yours sincerely, Kanta Hanvesakul Resident Manager

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Other web-users rate our hotel

  • 753 reviews 8.8/10 Location
  • 923 reviews 8.1/10 Room
  • 1,025 reviews 9.1/10 Service
  • 10 reviews 9.7/10 WiFi
  • 543 reviews 9/10 Breakfast
  • 410 reviews 8.2/10 Cleanliness
  • 381 reviews 7.2/10 Comfort
  • 311 reviews 8.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.