Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 555 reviews

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Novotel Bangkok Sukhumvit 20 - Image 1
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19/9 Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telephone
Fax +66 2 009 4900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  555 reviews

TripAdvisor Rating  4.7/5  2,541 reviews

Certificate of excellence 2025

Excellent staff

TripAdvisor rating 5.0/5

Traveler15044484745 TripAdvisor review

Excellent service from the Breakfast, Bar & Restaurant staff at Novotel Sukhumvit 20. Especially Khun Puii and Khun nanny Everyone was friendly, attentive, and professional. The warm hospitality made the dining experience truly enjoyable. Highly recommended! 🌟

A Truly Comfortable and Thoughtful Stay at Novotel Sukhumvit 20

TripAdvisor rating 5.0/5

aalifiji TripAdvisor review

I had a genuinely wonderful stay at Novotel Sukhumvit 20, and from the moment I arrived, the experience was defined by warmth, professionalism, and care. At check in, I was welcomed by a very well mannered and friendly staff member named Snack, spelled S N A C K. He immediately made me feel at ease. When I later realised that my room did not have the view I was hoping for, I approached him, and without any hesitation, he assisted me and arranged a room change. I was given a fantastic room on the 15th floor, and it exceeded my expectations. This level of attentiveness truly stood out. The room itself was excellent. It was spacious enough for one or two people, very clean, and serviced daily. I had a king size bed with comfortable bedding, a great shower, and everything needed for a relaxing stay. One small suggestion I would offer, especially for male guests, is the lighting near the hand basin area. For shaving, the lighting felt a bit too dim, and slightly brighter lighting there would make the room absolutely perfect. Other than that, the room was outstanding. What impressed me most was the staff. All staff members were extremely helpful and friendly, including newer and training staff, which speaks volumes about the hotel’s culture. One staff member who particularly stood out was Boyd, spelled B O Y D. I had asked him to make sure I woke up for an early flight. In many hotels, you receive one wake up call and that is it. Boyd went above and beyond. He called me multiple times to make sure I was awake and ready, and he was genuinely prepared to come to my room if needed. That level of care and responsibility is rare and deeply appreciated. The hotel also has a wonderful Indian restaurant serving authentic Maharashtrian food. I tried Peshwa and found it excellent. I will be doing a separate review for the restaurant. Breakfast at the hotel was very good, and I also had lunch during my stay, both of which were well prepared and enjoyable. I appreciated that food options were clearly labelled, including halal and vegan choices. Location wise, Novotel Sukhumvit 20 is extremely convenient. It is very close to the main roads, with a 7 Eleven just about 50 metres away, along with money exchange services and massage options. There are some excellent massage places right at the edge of Sukhumvit 20 road. From this location, accessing all parts of Bangkok is easy and stress free. Overall, Novotel Sukhumvit 20 delivers an excellent experience through thoughtful service, comfort, and location. I had a very positive stay and would definitely recommend this hotel. I would happily return again.

It’s a comfortable hotel conveniently located near the BTS.

TripAdvisor rating 5.0/5

Saharat S TripAdvisor review

In the evening, I had dinner at the sky lounge and met a woman whose service was excellent and very impressive. She was lovely.

Dear Khun Saharat, Thank you very much for sharing your kind feedback with us. We are delighted to know that you found our hotel comfortable and appreciated our convenient location near the BTS. We are especially pleased to hear that your evening at the Sky Lounge was made memorable by our team member’s excellent and impressive service. Your lovely comments will certainly be shared with the Sky Lounge team as encouragement and recognition for their dedication. Thank you once again for your valuable feedback. We truly look forward to welcoming you back for another enjoyable stay and dining experience with us. Warm regards, Kanta Hanvesakul Hotel Manager

The service and the food were absolutely impressive.

TripAdvisor rating 5.0/5

Compass39463615608 TripAdvisor review

I received service from Gam today and was genuinely impressed. She was attentive, warm, and consistently checked on us to make sure everything was perfect. Her professionalism truly enhanced our dining experience.

Dear Valued Guest, Thank you very much for your kind and encouraging feedback. We are truly delighted to hear that you enjoyed both the service and the food during your visit. It is especially rewarding to know that Khun Gam’s attentive, warm, and professional service made such a positive impact on your dining experience. Your recognition will certainly be shared with her and the team, as it serves as great motivation for us to continue delivering high standards of hospitality. Thank you once again for taking the time to share your experience. We look forward to welcoming you back for another memorable dining experience with us. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

James N. S. Families - Confirmed reviews ALL

Great location and comfortable quiet rooms

Dear Mr. S., Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

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Other web-users rate our hotel

  • 967 reviews 9.1/10 Location
  • 1,165 reviews 8.1/10 Room
  • 1,599 reviews 9.1/10 Service
  • 19 reviews 7.9/10 WiFi
  • 804 reviews 9.1/10 Food
  • 568 reviews 7.7/10 Cleanliness
  • 561 reviews 8.9/10 Breakfast
  • 369 reviews 8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.