Novotel Madrid Center Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 9,606 reviews

ALLSAFE approved hotel

Information message

Novotel Madrid Center
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+ 22 Services

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Madrid Center

O Donnell 53
28009 madrid
spain

Fax: (+34)91/5745601

Check-in from 14h00

Check out up to 12h00

  • EMT TRANSPORTE:  28 26 C 2 O DONNELL

  • EMT METRO MADRID:  LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS:40.421618, -3.672168

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our accommodation(s)

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 800

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,606 reviews

TripAdvisor Rating 4.0/5

2,469 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best Novotel I know

TripAdvisor rating 5.0/5

reto6065 18/01/2022 TripAdvisor review

This hotel ticks all the boxes I think are of importance: Friendly and knowledgeable staff, well appointed and clean rooms, fantastic buffet breakfast and small but perfect menu for lunch and dinner time.

Excellent Hotel!!!

TripAdvisor rating 5.0/5

Dung N 07/01/2022 TripAdvisor review

They gave us a luxurious room and the service what incredible. They were very accommodating, my mother is in a wheelchair and they helped our entire group get our Covid tests before our flight back to the USA. We had to leave right as the buffet was opening so they made plates for us to take with us. The woman that helped us was Alejandra, she exceeded all of our expectations and was an amazing help. Alejandra and other staff helped call taxis when needed.

We really appreciate your feedback. Thank you for giving us the opportunity to help and serve you, we will share your message with Alejandra and the rest of the team. Best wishes, @NovotelMcenter

Nice location

TripAdvisor rating 4.0/5

Luclaro 31/12/2021 TripAdvisor review

Hotel pros: breakfast, reception staff, central location nearby a metro station. Hotel cons: a little old fashioned deco needing a little update. Specially the rooms. As A Silver ACCOR member I have the right of a drink or soft drink. But here only water.

Thank you for the time spended in your sincerely words Luclaro, we very much appreciate your comments regarding your stay at Novotel Madrid Center. kind regards, @NovotelMCenter

Ok

Customer review rating 3.5/5

Obinna Friends - 16/12/2021 Confirmed reviews ALL

Was nice . However I would like the breakfast to be worked on not the same thing all the time

Inolvidable

TripAdvisor rating 5.0/5

Gergely F Business - 16/12/2021 TripAdvisor review

Everything was fine and unforgettable. The location of the hotel is brilliant, the staff are very helpful. Breakfast is delicious and plentiful, and the bar is very cosy. I will definitely be back in the future.

Dear Gergely, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We very much appreciate your comments regarding your stay at Novotel Madrid Center. Best wishes, @NovotelMCenter

Well located, good expirience, kindly treated

Customer review rating 5.0/5

Albert Families - 11/12/2021 Confirmed reviews ALL

For a numerous family (2 adults and 4 kids) the economic cost is so expensive because, in general most of hotels don't take care about this type of families.

Well located, great service

Customer review rating 4.5/5

A S. M. Solo - 02/12/2021 Confirmed reviews ALL

Super. Paula at reception was very very helpful in finding me my appointment for PCR test.

Customer review rating 4.0/5

Anonymous Families - 01/12/2021 Confirmed reviews ALL

Todo correcto. Estancia agradable.

Customer review rating 4.5/5

Jacek Families - 01/12/2021 Confirmed reviews ALL

Fast and good

Good location for shops and restaurants.

Customer review rating 3.5/5

Garth N. Couples - 22/11/2021 Confirmed reviews ALL

The hotel was spotless, checking in and out was seemless. The hotel had all the appearances and feel of a disciplined well run hotel. Bath robe and slippers a were a nice touch. Our only slight issue was our bedroom had a small window and therfore a little dark and the shower has very little pressure, a dribble by modern standards. I will be happy to return. The hotel represents good value for money for a capital city center.

Well located

Customer review rating 3.5/5

Pekka Couples - 21/11/2021 Confirmed reviews ALL

The location is very well, near Salamanca shopping area and metro stations. Otherwise the hotel is normal big hotel but the room cleaning is not very good. Some morning the cleaner did not give any bath soap and the other morning there was lack of toilet paper. Also the free water bottles was gave only once in our week stay.

Very good stay

Customer review rating 5.0/5

Armin Couples - 18/11/2021 Confirmed reviews ALL

I really liked the hotel. The location is very central and many restaurants, stores etc are easily reachable by foot or public transport. The room was clean and spacious. The whole hotel has a very pleasant smell, which I like a lot. All employees there are very friendly and supportive. Break fast was not bad, however only one day had good real eggs (Tuesday), but I have no idea why that was.

Well located, ideal for families, yummy food, kindness all around, would have appreciated room to be cleaner but they reacted very properly.

Customer review rating 4.5/5

Anonymous Families - 15/11/2021 Confirmed reviews ALL

Great!

Recently renewed

Customer review rating 5.0/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

Great room, all new, very comfy

Stay in Madrid, mix of business and family

TripAdvisor rating 4.0/5

bartdepauw2021 10/11/2021 TripAdvisor review

Very good hotel in accommodation (large and quite) and very friendly personnel. Very helpful. Comfort for sleeping (bed) was a little bit less. location is certainly OK (near metro) and direct neighborhood, but it stays quite expensive per night.

Thanks for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Novotel Madrid Center

TripAdvisor rating 5.0/5

pastor-t-31 Family - 03/11/2021 TripAdvisor review

Nice hotel, well located and close to O'Donnel subway. All Staff members are very keen, attentive and available to help at any time (i.e : visit recommendation) : reservation dpt, lobby, breakfast, restaurant, bar => in line with Hotel category grade Room booked for 4 pers (2 Adults and 2 children) : Executive was really good size with space for luggage etc .. Quality of the sofa (Bed used by kids) was not "flat/straight" but acceptable for young kids Ideally, another bathroom or with an additional bath would be appreciated but has been manageable for our 5 days stay. In conclsuion, I would stronghly recommend this Novotel Center in Madrid

We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best wishes, @NovotelMCenter

Very good location

TripAdvisor rating 4.0/5

Patricia N 02/10/2021 TripAdvisor review

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

The best hotel in the town

TripAdvisor rating 5.0/5

jfigueras2020 Family - 12/02/2020 TripAdvisor review

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

Location location location

TripAdvisor rating 4.0/5

Roger_NL_1976 10/02/2020 TripAdvisor review

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Comfortable stay, friendly staff(mostly)

TripAdvisor rating 4.0/5

raviarora26 Family - 20/12/2019 TripAdvisor review

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Thank you Raviarora26 it´s nice to know your experience, thanks for choosing us and thanks also for helping us improving our service. Kind regards from Madrid, @novotelMCenter

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