For a numerous family (2 adults and 4 kids) the economic cost is so expensive because, in general most of hotels don't take care about this type of families.

Super. Paula at reception was very very helpful in finding me my appointment for PCR test.

Todo correcto. Estancia agradable.

Fast and good

The hotel was spotless, checking in and out was seemless. The hotel had all the appearances and feel of a disciplined well run hotel. Bath robe and slippers a were a nice touch. Our only slight issue was our bedroom had a small window and therfore a little dark and the shower has very little pressure, a dribble by modern standards. I will be happy to return. The hotel represents good value for money for a capital city center.

The location is very well, near Salamanca shopping area and metro stations. Otherwise the hotel is normal big hotel but the room cleaning is not very good. Some morning the cleaner did not give any bath soap and the other morning there was lack of toilet paper. Also the free water bottles was gave only once in our week stay.

I really liked the hotel. The location is very central and many restaurants, stores etc are easily reachable by foot or public transport. The room was clean and spacious. The whole hotel has a very pleasant smell, which I like a lot. All employees there are very friendly and supportive. Break fast was not bad, however only one day had good real eggs (Tuesday), but I have no idea why that was.

Great!

Great room, all new, very comfy

Very good hotel in accommodation (large and quite) and very friendly personnel. Very helpful. Comfort for sleeping (bed) was a little bit less. location is certainly OK (near metro) and direct neighborhood, but it stays quite expensive per night.

Nice hotel, well located and close to O'Donnel subway. All Staff members are very keen, attentive and available to help at any time (i.e : visit recommendation) : reservation dpt, lobby, breakfast, restaurant, bar => in line with Hotel category grade Room booked for 4 pers (2 Adults and 2 children) : Executive was really good size with space for luggage etc .. Quality of the sofa (Bed used by kids) was not "flat/straight" but acceptable for young kids Ideally, another bathroom or with an additional bath would be appreciated but has been manageable for our 5 days stay. In conclsuion, I would stronghly recommend this Novotel Center in Madrid

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.