Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 4,809 reviews

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Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,809 reviews

TripAdvisor Rating  4.0/5  2,627 reviews

Certificate of excellence 2023

Mediocre at best

TripAdvisor rating 1.0/5

timezoneman TripAdvisor review

Hot rooms. Disabled AC stuck in vent mode. When Thermostat says 19 actual temp is 24. Front desk gives you runaround excuses. Management lack of care or attention to detail. Why does this matter? easy. Not everyone enjoys hot rooms and lack of control over thermostat. Even in winter, given Madrid has temps that fluctuate. Open window and enjoy loud noise, so no help there for cooling. Personally I would pick Marriott any day over Novotel. The difference in these mega chains is in the attention to detail. This hotel is self proclaimed as 4 stars. In actuality I would give it 2. Hit or miss service. Depressing dark rooms with no upgrades or improvements in over a decade. Company gets us these cheapy rooms and hotel acts accordingly. Well since you insist in offering mediocre service I will keep rating accordingly. Lots of choices in Madrid, this is one to avoid

We are frankly disappointed to hear that you have found the service below your expectations. We thank you for the comment you have provided us about your experience, we will tshare it with the team. Kind regards, @NovotelMcenter

Excellent Hotel!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Second time we are staying at this hotel, and all good! The reception team, the Restaurant and Bar staff, the cleaning team, they are quite professional and cordial. The location is great! We will come back!

Excellent hotel, well located

TripAdvisor rating 5.0/5

franciscop548 Families - TripAdvisor review

Just spent a few days with family, hotel is centric (not center but very close), it is walking distance from El Retiro park. There are many restaurants and shops around. Big hotel, super fast check-in. Breakfast buffet was very good too, a bit crowded maybe buy i guess it depends of the time. Big rooms, and excellent beds, very comfy.

Thank you Francisco for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMcenter

Well located

Customer review rating 2.5/5

Anahi Families - Confirmed reviews ALL

Overall I would say that out experience was ok. Positives: breakfast and friendly staff Cons: shower pressure was very low and beds were most hotels I've stayed they always have toppers which make a huge difference....

A great stay in Novotel Madrid

Customer review rating 5.0/5

Dr. S. K. Families - Confirmed reviews ALL

Novotel Madrid is conveniently located close to several Madrid attractions, cafés, restaurants, and shops. The staff are friendly and helpful. The room is nice and comfortable.

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Other web-users rate our hotel

  • 1,903 reviews 9/10 Location
  • 2,380 reviews 7.4/10 Room
  • 2,490 reviews 9.2/10 Service
  • 52 reviews 5.7/10 WiFi
  • 1,301 reviews 8.8/10 Breakfast
  • 853 reviews 8.1/10 Cleanliness
  • 496 reviews 4.6/10 Value

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