Novotel Suites Riyadh Dyar Hotel 4 stars

Name: Novotel Suites Riyadh Dyar
Address: RIYADH, 11361, SAUDI ARABIA
Telephone: (+966)114/652626
Rating: 3.9

Customer review rating 3.9/5 844 reviews

ALLSAFE approved hotel

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+ 23 Services

Novotel Suites Riyadh Dyar Hotel

Mid-scale hotel for short and longer stays

Nestled between Riyadh's business and shopping districts, Novotel Suites Riyadh Dyar hotel was designed with both holiday makers and business guests in mind. Providing 4-star comfort, the hotel is within walking distance of many major attractions. With th e city on your door step, prepare for an exciting stay at Novotel Suites.

Saudi Arabia's capital city blends cutting-edge modernity with ancient treasures. Al Faisaliyah Centre and Kingdom Centre skyscrapers, with it's 99th floor SkyBridge offers breathtaking views over the city and the desert beyond. The superb National Museum, on King Saud Road, provides a unique opportunity to appreciate about Arab history, art and culture. Visit the heart of old Riyadh at the mud-brick Masmak Fortress, stormed by King Abdul Aziz in 1902.

Hotel extras

Indoor swimming pool
Spacious family suites
Rain showers in bathrooms
Fitness centre
Free WIFI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
Reduced mobility rooms
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
KING KHALID INTLPaying
Languages spoken at the hotel
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your suite from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late Check Out (Paying) Keep your room until 5pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Laundry
- Dry cleaning / Ironing
- Overnight shoe shine
- Shoe shine machine
Boutiques/shopping
- Currency exchange
- Gift shop/newspaper shop
Porter
Concierge

Swimming pool
- Indoor heated pool
- Natural swimming pool
Fitness centre
Well-being
- Hammam
- Jacuzzi
- Sauna
Babysitting on request
Golf
- Golf course 18 holes (Nearby)
- Golf course 9 holes (Nearby)
- Golf practice facilities (Nearby)
- Golf lessons (Nearby)
Tennis
- Hard tennis court (Nearby)
- Outdoor tennis court (Nearby)

BreakfastPaying
1 restaurant(s)

1 meeting room(s)
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Novotel Suites Riyadh Dyar

90 Off Olaya Street
P O Box 305988
11361 riyadh
saudi arabia

Tel: +966114652626

Fax: (+966)114/652727

Contact email :

Check-in from 12h00

Check out up to 12h00

By plane
KING KHALID INTL At 40km / 24.85 miles - Shuttle paying
By train
RIYADH At 13km / 8.08 miles

GPS :24.70737, 46.676333

Standard Room with 1 queen-size bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Patio *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 1 queen-size bed and sofa

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

THE DUNES

Type of cuisine: Regional

The Dunes Restaurant offers breakfast and dinner in a unique open space located adjacent to the hotel lobby. With glass windows all around, modern decor and views onto the Kingdom Tower, you really can escape from your busy day whilst dining here.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 55 m²
Maximum capacity: 40 people
Maximum banquet capacity: 32 people

Find out more

Well location

Anonymous Business - 15/02/2021 Confirmed reviews ALL

Nice quite

Abdulmohsen Families - 02/02/2021 Confirmed reviews ALL

They did not give welcome drink like what Accor chain hotel did with me , I didn’t feel as gold membership level .

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

GOOD STAY

May Couples - 25/01/2021 Confirmed reviews ALL

PROS....Nice experience, i would like to come back on the hotel everytime im in riyadh. It was good location, walking distance to kingdom tower and it was in the center of riyadh.. The reception who assiss us during our check in is so nice he upgraded my room with the same rate i book.. thank you novotel suite dyar for making us comfortable.. CON. in the morning mybe the male housekeeping who is cleaning some rooms nearby our room they are noisy and they are banging the door that you can hear from inside, our sleep was distourb..hopefully next time they are aware and more careful that they are some guest is still sleeping at that time..

cozy stay

Mohamed E. Business - 22/01/2021 Confirmed reviews ALL

one of the best location in Riyadh

Good location

Maria B. Solo - 06/01/2021 Confirmed reviews ALL

Cleanliness is not well maintained

Moderate

Ashiq Families - 02/01/2021 Confirmed reviews ALL

Guest services could be improved. Parking is a problem for big cars! Rooms are old, need maintenance

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Bedroom and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Good stay

Anonymous Solo - 14/12/2020 Confirmed reviews ALL

My stay is ok, but I will not visit again, in fact the receptionist gave me a very bad room and the door was not open or closed and the air conditioning was very hot. The maintenance employee tried to fix the problem, and helped me find other room. thanks very much to him. I forgot his name, also asked for water They charged me for an additional fee, knowing that I did not receive my welcome drink، Note that I am a Diamond member

Pleasant stay

C D. Friends - 12/12/2020 Confirmed reviews ALL

The hotel receptionist was very pleasant and the stay was satisfactory however the bed in the room was very hard. I would have requested a different room but was only there for one night so managed at that.

Rami A. Business - 05/12/2020 Confirmed reviews ALL

I used to stay at Dyar every time i visit Riyadh, in my recent visit the quality was not as good as used to be, rooms are getting old and not clean, they cleaned the room and took the toilet paper with them

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

It was very poor

Anonymous Business - 03/12/2020 Confirmed reviews ALL

I don't recommend this hotel... Very very bad

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Not bad

Ahmed Couples - 01/11/2020 Confirmed reviews ALL

I already submitted my complaint, but no one responded back!!

Well located, many services around

Ahmed Solo - 26/10/2020 Confirmed reviews ALL

Well located, a lot of attractions, cafes, and restaurants nearby, but the metro constructions have made accessibility a lot less easy

The hotel is not with accor standard

Elias T. Business - 18/10/2020 Confirmed reviews ALL

The hotel stay was not good . The carpet was of stain and the sofa also full of stain and had cigarette burn . The towels were not smelling fresh . I have sent an email before arrival to make sure that my room is super clean especially after the lock down and the virus pandemic. The reception was not welcoming and helpfully and the restaurant supervisor was rude .

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Novotel Suite Dyar team prides itself. I was disappointed to learn that the standard of bathroom fell below expectations. Our Housekeeping team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer your complementary upgrade to a Suite and breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Well Located

Arsalan Families - 12/10/2020 Confirmed reviews ALL

It was nice accept that the room was not well prepared and at the end I was being over charged untill I showed the details of the booking I made online.

Mohamed Business - 12/10/2020 Confirmed reviews ALL

Lacks hospitality!

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

My worst hotel experience ever

Ali A. Solo - 04/10/2020 Confirmed reviews ALL

I’m sorry to say that, but my experience in Novotel Suites Riyadh Dyar was horrible!

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Novotel Al Anoud team prides itself. I was disappointed to learn that the standard of bathroom fell below expectations. Our Housekeeping team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer your complementary upgrade to a Suite and breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Well located, crappy parking

Nabeel M. Couples - 12/09/2020 Confirmed reviews ALL

The hotel is well located and the customer service is good. However the parking needs to be worked on.

Extremely bad experience

Alas S. R. Business - 09/09/2020 Confirmed reviews ALL

Human resource in hospitality industry is not an option As long as The management insists to hire disqualified representatives in your front office there is no hope and this survey is only wastage of time

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Unacceptable Saty

Abdulrahman A. Solo - 08/09/2020 Confirmed reviews ALL

Very bad cleanliness

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Cleaning and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Bad cleanliness

abdasiri Business - 08/09/2020 TripAdvisor review

Very Bad cleanliness in rooms ,elevator and rest room.This branch doesn’t meet the All-Accor cleanliness stander as i saw around the word so they need give chances to their staff to work like professionals

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