Novotel Suites Riyadh Dyar Hotel 4 stars

Customer review rating 3.9/5 844 reviews

ALLSAFE approved hotel

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Novotel Suites Riyadh Dyar
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+ 23 Services

Hotel extras

  • Indoor swimming pool

  • Spacious family suites

  • Rain showers in bathrooms

  • Fitness centre

  • Free WIFI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • KING KHALID INTLPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Suites Riyadh Dyar

90 Off Olaya Street
P O Box 305988
11361 riyadh
saudi arabia

Tel: +966114652626

Fax: (+966)114/652727

Check-in from 12h00

Check out up to 12h00

  • By plane

    KING KHALID INTL At 40km / 24.85 miles - Shuttle paying

  • By train

    RIYADH At 13km / 8.08 miles

GPS :24.70737, 46.676333

Our accommodation(s)

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE DUNES

Type of cuisine: Regional

The Dunes Restaurant offers breakfast and dinner in a unique open space located adjacent to the hotel lobby. With glass windows all around, modern decor and views onto the Kingdom Tower, you really can escape from your busy day whilst dining here.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 55

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Novotel Suites Riyadh Dyar

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

844 reviews

tripadvisor

TripAdvisor Rating 3.0/5

89 reviews

Well location

Customer review rating 4.0/5

Anonymous Business - 15/02/2021 Confirmed reviews ALL

Nice quite

Customer review rating 3.5/5

Abdulmohsen Families - 02/02/2021 Confirmed reviews ALL

They did not give welcome drink like what Accor chain hotel did with me , I didn’t feel as gold membership level .

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

GOOD STAY

Customer review rating 5.0/5

May Couples - 25/01/2021 Confirmed reviews ALL

PROS....Nice experience, i would like to come back on the hotel everytime im in riyadh. It was good location, walking distance to kingdom tower and it was in the center of riyadh.. The reception who assiss us during our check in is so nice he upgraded my room with the same rate i book.. thank you novotel suite dyar for making us comfortable.. CON. in the morning mybe the male housekeeping who is cleaning some rooms nearby our room they are noisy and they are banging the door that you can hear from inside, our sleep was distourb..hopefully next time they are aware and more careful that they are some guest is still sleeping at that time..

cozy stay

Customer review rating 4.0/5

Mohamed E. Business - 22/01/2021 Confirmed reviews ALL

one of the best location in Riyadh

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Good location

Customer review rating 3.5/5

Maria B. Solo - 06/01/2021 Confirmed reviews ALL

Cleanliness is not well maintained

Moderate

Customer review rating 2.5/5

Ashiq Families - 02/01/2021 Confirmed reviews ALL

Guest services could be improved. Parking is a problem for big cars! Rooms are old, need maintenance

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Bedroom and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Good stay

Customer review rating 4.0/5

Anonymous Solo - 14/12/2020 Confirmed reviews ALL

My stay is ok, but I will not visit again, in fact the receptionist gave me a very bad room and the door was not open or closed and the air conditioning was very hot. The maintenance employee tried to fix the problem, and helped me find other room. thanks very much to him. I forgot his name, also asked for water They charged me for an additional fee, knowing that I did not receive my welcome drink، Note that I am a Diamond member

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Pleasant stay

Customer review rating 3.5/5

C D. Friends - 12/12/2020 Confirmed reviews ALL

The hotel receptionist was very pleasant and the stay was satisfactory however the bed in the room was very hard. I would have requested a different room but was only there for one night so managed at that.

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar
Customer review rating 3.0/5

Rami A. Business - 05/12/2020 Confirmed reviews ALL

I used to stay at Dyar every time i visit Riyadh, in my recent visit the quality was not as good as used to be, rooms are getting old and not clean, they cleaned the room and took the toilet paper with them

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

It was very poor

Customer review rating 0.5/5

Anonymous Business - 03/12/2020 Confirmed reviews ALL

I don't recommend this hotel... Very very bad

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Not bad

Customer review rating 3.0/5

Ahmed Couples - 01/11/2020 Confirmed reviews ALL

I already submitted my complaint, but no one responded back!!

Well located, many services around

Customer review rating 4.0/5

Ahmed Solo - 26/10/2020 Confirmed reviews ALL

Well located, a lot of attractions, cafes, and restaurants nearby, but the metro constructions have made accessibility a lot less easy

The hotel is not with accor standard

Customer review rating 2.0/5

Elias T. Business - 18/10/2020 Confirmed reviews ALL

The hotel stay was not good . The carpet was of stain and the sofa also full of stain and had cigarette burn . The towels were not smelling fresh . I have sent an email before arrival to make sure that my room is super clean especially after the lock down and the virus pandemic. The reception was not welcoming and helpfully and the restaurant supervisor was rude .

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Novotel Suite Dyar team prides itself. I was disappointed to learn that the standard of bathroom fell below expectations. Our Housekeeping team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer your complementary upgrade to a Suite and breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Well Located

Customer review rating 3.5/5

Arsalan Families - 12/10/2020 Confirmed reviews ALL

It was nice accept that the room was not well prepared and at the end I was being over charged untill I showed the details of the booking I made online.

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar
Customer review rating 1.5/5

Mohamed Business - 12/10/2020 Confirmed reviews ALL

Lacks hospitality!

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

My worst hotel experience ever

Customer review rating 1.5/5

Ali A. Solo - 04/10/2020 Confirmed reviews ALL

I’m sorry to say that, but my experience in Novotel Suites Riyadh Dyar was horrible!

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Novotel Al Anoud team prides itself. I was disappointed to learn that the standard of bathroom fell below expectations. Our Housekeeping team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer your complementary upgrade to a Suite and breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Well located, crappy parking

Customer review rating 4.0/5

Nabeel M. Couples - 12/09/2020 Confirmed reviews ALL

The hotel is well located and the customer service is good. However the parking needs to be worked on.

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Novotel Suite prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Extremely bad experience

Customer review rating 1.5/5

Alas S. R. Business - 09/09/2020 Confirmed reviews ALL

Human resource in hospitality industry is not an option As long as The management insists to hire disqualified representatives in your front office there is no hope and this survey is only wastage of time

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Novotel Suite Riyadh Dyar

Unacceptable Saty

Customer review rating 0.5/5

Abdulrahman A. Solo - 08/09/2020 Confirmed reviews ALL

Very bad cleanliness

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Riyadh Dyar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Cleaning and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Novotel Suite, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil Ebrahim General Manager Novotel Suite Riyadh Dyar

Bad cleanliness

TripAdvisor rating 2.0/5

abdasiri Business - 08/09/2020 TripAdvisor review

Very Bad cleanliness in rooms ,elevator and rest room.This branch doesn’t meet the All-Accor cleanliness stander as i saw around the word so they need give chances to their staff to work like professionals

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