Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 195 reviews

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Mercure Hotel Berlin Zentrum - Image 1
Mercure Hotel Berlin Zentrum - Image 2
Mercure Hotel Berlin Zentrum - Image 3
Mercure Hotel Berlin Zentrum - Image 4
Fuggerstr 8, 10777 Berlin, Germany

Description

Hotel extras

  • 24/7 beverage station in the lobby

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

Our accommodation(s)

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin
Germany

GPS:52.499228, 13.347975

Telephone
Fax +49 30 21303160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  195 reviews

Customer review rating 5.0/5

Andreas N. Families - Confirmed reviews ALL

This hotel is nestled in a quiet neighborhood and is perfectly located for everything in Berlin.

Customer review rating 0.5/5

Ray Business - Confirmed reviews ALL

I’ve stayed at a few Mercures around the would and they are usually nice mid range hotels as per their website/brand. This one however is not even worthy of their economy brands (Ibis etc).

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that our hotel did not meet your expectations of the Mercure brand. At the same time, we would like to provide some clarification regarding several points raised in your review. The design, size, and features of our rooms correspond to the room category you booked and are represented on our official booking channels. Naturally, perceptions of room size, brightness, and overall design can vary from guest to guest. We take your feedback seriously; however, we cannot agree with the statement that the published images are misleading. You also mentioned that a room change would not have altered your opinion of the hotel. Approximately 30 minutes after check-in, you approached the reception desk and immediately requested to cancel your stay. As you had already decided to leave the hotel at that point, we were unfortunately not given the opportunity to explore alternative options or work together on a solution that may have improved your experience. We are particularly sorry to read your comment that our team was unwilling to assist. Our reception staff listened to your concerns, explained the situation, and remained available to provide further assistance. However, as your request was limited to an immediate cancellation of a non-refundable reservation, we were unable to accommodate that request. While we fully respect your personal opinion of the hotel, we would also like to note that you did not raise any concerns regarding cleanliness and that the room category booked was provided as reserved. We regret that we were unable to meet your expectations and wish you all the best in your future travels. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 2.0/5

Martin A. Families - Confirmed reviews ALL

Timid reception, small room, expensive

Dear Guest, Thank you for taking the time to share your impressions with us. We are sorry that your stay did not meet your expectations in all respects. Our team places great importance on a courteous and attentive welcome so that our guests feel at home from the very beginning. We regret that this impression was not conveyed to you. Your perception of the room size and value for money is also important to us. Our aim is to provide a comfortable environment and an appropriate overall value in every category. We greatly appreciate your feedback, as it helps us to align the guest experience consistently with our service culture and the well-being of our guests. It would be a pleasure to have the opportunity to convince you of our high service standards on a future occasion. We look forward to welcoming you back. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 5.0/5

Bruno P. Business - Confirmed reviews ALL

I've been staying regularely in this hotel for more than a decade. Was always happy. The staff makes 80% of the satisfaction, they're really all great. The rooms are nice, comfortable and perfectly match my expectations. Also value for money is appropriate. Keep the good work up.

Dear Guest, Thank you very much for your continued loyalty and for sharing such encouraging feedback. We are delighted to know that our location, comfortable rooms, and overall value consistently meet your expectations. Your kind words about our team mean a great deal to us. Providing warm, attentive service is central to our philosophy, and it is wonderful to hear that this has made your stays so enjoyable over the years. We are also pleased that you find the bed comfortable and the room setup well aligned with your needs. It is our goal to ensure a restful experience and a welcoming atmosphere every time you visit. We truly appreciate your long-standing trust in us and your recommendation. Your recognition motivates our team to continue delivering the standards you value. We look forward to welcoming you back on your next visit to Berlin. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 3.0/5

Andreos K. Business - Confirmed reviews ALL

1) would have appreciated mini-fridge 2) breakfast was a bit confusing/unfriendly (was told included then not then had to every morning go and pay for a ticket) 3) area was a bit loud at night 4) room was ok at best

Dear Guest, Thank you for sharing your impressions following your stay with us at Mercure Hotel Berlin Zentrum. We appreciate the time you took to outline what worked well for you and where your expectations were not fully met. We are sorry to learn that the room amenities did not align with your preferences. In line with our sustainability approach, we have chosen not to equip rooms with refrigerators or minibars, a decision we have maintained for environmental reasons. Our team remains available to assist with alternatives whenever possible. We regret any confusion you experienced regarding breakfast and the associated payment process. Our aim is to make every step, from inclusion to ticketing, clear and efficient so that breakfast feels welcoming and straightforward. We understand your perspective on breakfast pricing. Our buffet is designed to provide a wide variety while reflecting market conditions, ensuring operating costs are covered and that our colleagues receive fair compensation. We strive to balance value, quality, and service, and we remain at your disposal for any questions or recommendations. We are also sorry that external noise and the overall room impression did not fully meet your expectations. Our goal is for every guest to enjoy a comfortable and restful stay, and we appreciate your feedback as it helps us align with that standard. Thank you again for your comments. We hope to have the opportunity to welcome you back and provide a stay that is more in keeping with your expectations. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Other web-users rate our hotel

  • 300 reviews 9.4/10 Location
  • 368 reviews 6.5/10 Room
  • 293 reviews 8.4/10 Service
  • 8 reviews 7.1/10 WiFi
  • 203 reviews 5.8/10 Comfort
  • 145 reviews 6.7/10 Breakfast
  • 144 reviews 8.5/10 Cleanliness
  • 86 reviews 4.6/10 Vibe

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