Hotels combining lifestyle and design, for business and leisure
Set within the serene landscape of Puncak, Bogor, Pullman Ciawi Vimala Hills Resort Spa & Convention is a refined premium retreat spanning 14 hectares. Seamlessly integrated with Vimala Hills Villa & Resort, the destination offers 227 thoughtfully designed rooms and villas, each shaped to embrace sweeping natural views and a sense of calm. This commitment to elevated hospitality was recognised with the "Hotel of the Year" accolade at the Accor Asia Leadership Conference in 2024.
An escape from the pace of the city, Pullman Ciawi Vimala Hills in West Java is a destination dedicated to leisure and renewal. Conveniently located near Jakarta, Bogor, and Puncak, the resort is surrounded by nature while remaining close to key attractions. In place of a traditional executive lounge, guests are invited to enjoy a collection of distinctive spaces and venues across the resort, offering privacy and a more personal experience.
Pullman Ciawi Vimala Hills blends contemporary comfort with nature. Located around 64 km from Jakarta and 30 minutes from Bogor, the resort is easily reached from Soekarno-Hatta International Airport within an hour via the Cinere-Serpong route.
Immerse yourself in a restorative retreat at one of Indonesia's premier Pullman Resorts, set across expansive grounds amid lush greenery and the crisp mountain air of Mount Salak, where serenity unfolds naturally and a renewed connection with nature forms
Benjamin Castel, Hotel Management
Located in West Java, Pullman Ciawi Vimala Hills Resort Spa & Convention offers a serene retreat near Bogor and Puncak, with convenient access from Jakarta. Framed by Mount Salak, the resort features expansive views and curated facilities including dining venues, swimming pools, a spa, children's play areas, and spacious accommodation. Easy access from Soekarno-Hatta International Airport via the Cinere-Serpong Toll Road makes the one-hour journey feel relaxed and seamless.
Hotel extras
Indonesia's first Pullman Resort, offering seamless access from Jakarta and Bogor
227 thoughtfully designed rooms and villas overlooking verdant gardens and natural scenery
Refined dining experiences across two restaurants and two bars, each with its own character
Four swimming pools, a Kids Club, Activity Centre, and Pullman Spa for refined allday leisure
Two grand ballrooms and five versatile function rooms for gatherings of up to 1,300 guests
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
DELUXE ROOM, 1 King Size Bed
, Room 2 :
DELUXE ROOM, 2 Single Size Beds
Room
DELUXE ROOM, 1 King Size Bed
Photo out of - DELUXE ROOM, 1 King Size Bed
Enjoy a 42 m² Deluxe Room at our premium-scale resort with pool or garden views, a king-size bed, large balcony, 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a calming rain shower.
Stay in a 42 m² room at Deluxe Room - Single-sized beds overlooking the pool, rice fields, or gardens. The room features twin beds, a large balcony, 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a rain shower.
Photo out of - DELUXE ROOM, 1 King Size Bed, Garden Access
Settle into a 42 m² room on the ground floor, designed with a large balcony opening directly to the garden. Appointed with a king-size bed, 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a calming rain shower.
Photo out of - DELUXE ROOM, 2 Single Size Beds, Garden Access
Relax in a 42 m² ground-floor room with a spacious balcony and direct garden access. Featuring twin beds, a 55″ Smart TV, Wi-Fi, coffee and tea-making facilities, and a refreshing rain shower for easy comfort.
A 42 m² Executive Room offering pool, rice field, or garden views from a private balcony. Featuring a king-size bed, 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a bathroom with separate bathtub and rain shower.
A 42 m² Executive Room offering pool, rice field, or garden views from a private balcony. Featuring twin beds, a 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a bathroom with separate bathtub and rain shower.
Photo out of - DELUXE ROOM, 1 King Size Bed, Pool Access
Unwind in a 42 m² ground-floor room featuring a generous balcony with direct access to the swimming pool. The room includes a king-size bed, 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a refreshing rain shower.
Photo out of - DELUXE ROOM, 2 Single Size Beds, Pool Access
The 42 m² Deluxe Room offers pool, rice field, or garden views, with a spacious balcony and direct pool access. Featuring twin beds, a 55″ Smart TV, Wi-Fi, coffee and tea facilities, and a refreshing rain shower.
Spanning 55 m², the Suite includes a separate living space and a spacious balcony framed by garden and nature views. Equipped with a king-size bed, 55″ Smart TVs, Wi-Fi, rain shower, coffee and tea facilities, and complimentary minibar.
The 55 m² Executive Suite features a separate living space and large balcony, a king-size bed, 55″ Smart TVs, high-speed Wi-Fi, a bathroom with bathtub and rain shower, coffee and tea facilities, and complimentary minibar.
Designed as a 55 m² retreat, this Suite includes a king-size bed, separate living area, 55″ Smart TVs, Wi-Fi, coffee and tea station, and a generous private balcony opening directly to the free-form pool.
Switch off, tune in. Your 70 sqm tropical escape comes with a king-size Pullman bed, marble bathroom and semi-outdoor Jacuzzi overlooking paddy fields and forest. Unwind, reconnect and make time for two, your way.
Set within a 70 m² layout, the Vimala Studio Villa features a king-size bed, 55″ Smart TV, Wi-Fi, Nespresso & tea station, bathtub, rain shower,with butler and buggy service for a seamless stay.
Photo out of - 2 BEDROOM VILLA, 1 King & 1 Twin Size Beds
Set within 151 m², this two-bedroom villa offers one king bed and one twin bed, living and dining areas, a generous balcony, 55" Smart TVs, karaoke, Wi-Fi, Nespresso & tea station, fridge and microwave, with butler and buggy service.
Views:
Garden View
Max. number of persons
5
Area
From
152 m²
/
1636 sq ft
Bedding
King size bed(s) x1
Single bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Microwave
Mini Bar
Refrigerator/freezer
Nespresso machine
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathroom products
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
RJ 11 Outlet
Tv Facilities
Dedicated Sports Channel beIN Sports
Satellite/cable colour TV
55'/140 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Iron
Opening windows
Shoe polisher
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
5 pers. max
152 m²
/
1636 sq ft
Bedding
1 x King size bed(s) and
2 x Single bed(s)
3 BEDROOM VILLA, 2 King & 1 Twin Size Beds, Private Pool
Photo out of - 3 BEDROOM VILLA, 2 King & 1 Twin Size Beds, Private Pool
215m² 3BR Villa with two King Beds and one Twin Bed, featuring a Private Heated Pool, Living Area, 55″ Smart TVs, Karaoke, Fridge and Microwave, Wi-Fi, Nespresso & Tea station, Bathtub, Rain Shower, with Butler and buggy service.
Views:
Garden View or
Pool side
Max. number of persons
7
Area
From
215 m²
/
2314 sq ft
Bedding
Single bed(s) x2
King size bed(s) x1
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Microwave
Mini Bar
Refrigerator/freezer
Nespresso machine
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathroom products
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
RJ 11 Outlet
Tv Facilities
Dedicated Sports Channel beIN Sports
Satellite/cable colour TV
55'/140 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Iron
Opening windows
Shoe polisher
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
7 pers. max
215 m²
/
2314 sq ft
Bedding
2 x Single bed(s) and
1 x King size bed(s) and
1 x King size bed(s)
JUNIOR PRESIDENTIAL VILLA, 3 King Size Beds, Private Heated Pool
Photo out of - JUNIOR PRESIDENTIAL VILLA, 3 King Size Beds, Private Heated Pool
Set within 415 m², this Junior Presidential Villa offers three king-size beds, private heated pool, living and dining areas, pantry, 65″ Smart TVs, karaoke, fire pit with outdoor cinema, Wi-Fi, Nespresso & tea station, with butler and buggy service.
PRESIDENTIAL VILLA, 2 King & 1 Twin Size Beds, Private Pool
Photo out of - PRESIDENTIAL VILLA, 2 King & 1 Twin Size Beds, Private Pool
624m² 3-BR Presidential Villa with Kids Bedroom, Private Heated Pool, Living & Dining Areas, Kitchen, 65″ Smart TVs, Karaoke, Outdoor Cinema with Fire Pit, Wi-Fi, Nespresso, plus dedicated Butler and buggy service.
Views:
Garden View or
Pool side
Max. number of persons
7
Area
From
473 m²
/
5091 sq ft
Bedding
Single bed(s) x2
King size bed(s) x1
King size bed(s) x1
Bunk bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Electric stove
Kettle
Kitchen extractor fan
Microwave
Mini Bar
Pots/Pans/Dishes
Refrigerator with freezer compartment
Nespresso machine
Crockery and cooking utensils
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathroom products
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
RJ 11 Outlet
Tv Facilities
Dedicated Sports Channel beIN Sports
Satellite/cable colour TV
55'/140 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Iron
Opening windows
Shoe polisher
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
7 pers. max
473 m²
/
5091 sq ft
Bedding
2 x Single bed(s) and
1 x King size bed(s) and
1 x King size bed(s) and
1 x Bunk bed(s)
Page 1 out of 2, Restaurant 1 :
Damar Restaurant
, Restaurant 2 :
Mad Cow Vimala Hills
Damar Restaurant
Photo out of - Damar Restaurant
Set within Pullman Ciawi, Damar Restaurant offers all-day dining in a modern, welcoming setting. From breakfast to dinner, the menu features buffet and à la carte selections inspired by Indonesian, Asian, and Western flavours, and is open to the public.
Cooking style
International
Chef name
Rosi HENDRIYANTO
Capacity
300
Accessibility
Accessible service
Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 Bogor, Indonesia
Set within Pullman Ciawi, Damar Restaurant offers all-day dining in a modern, welcoming setting. From breakfast to dinner, the menu features buffet and à la carte selections inspired by Indonesian, Asian, and Western flavours, and is open to the public.
Mad Cow Vimala Hills
Photo out of - Mad Cow Vimala Hills
Awarded Best Steak Restaurant in Bogor by Exquisite Awards 2023, Mad Cow Vimala Hills is a refined steakhouse specialising in well-crafted steaks and Western favourites. Located on Level 6 with Mount Salak views, it is open to hotel guests and the public.
Awarded Best Steak Restaurant in Bogor by Exquisite Awards 2023, Mad Cow Vimala Hills is a refined steakhouse specialising in well-crafted steaks and Western favourites. Located on Level 6 with Mount Salak views, it is open to hotel guests and the public.
Jade River Chinese Restaurant
Photo out of - Jade River Chinese Restaurant
At Jade River, authentic Chinese cuisine is thoughtfully prepared with no pork and no lard. Recognised as Bogor's first premium Chinese restaurant, the restaurant offers a refined yet welcoming setting, ideal for family dining and meaningful occasions.
Cooking style
Chinese
Capacity
138
Accessibility
Accessible service
Other informations
Services
Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Non Smoking Area
Reservation recommended
Terrace
Payment
Cash
Credit card
Contactless
Accommodate food
Gluten-free menu
Halal menu
Vegetarian menu
At Jade River, authentic Chinese cuisine is thoughtfully prepared with no pork and no lard. Recognised as Bogor's first premium Chinese restaurant, the restaurant offers a refined yet welcoming setting, ideal for family dining and meaningful occasions.
Page out of
Salak Bar & Lounge
Photo out of - Salak Bar & Lounge
Set against views of Mount Salak, Salak Bar & Lounge offers a relaxed setting from arrival through sunset. Guests may enjoy thoughtfully prepared snacks alongside a selection of teas and coffees in a calm, comfortable atmosphere. Alcohol is not available.
Set against views of Mount Salak, Salak Bar & Lounge offers a relaxed setting from arrival through sunset. Guests may enjoy thoughtfully prepared snacks alongside a selection of teas and coffees in a calm, comfortable atmosphere. Alcohol is not available.
Padi Pool Bar
Photo out of - Padi Pool Bar
Set beside the swimming pool, Padi Pool Bar offers semi-outdoor dining inspired by Balinese elements. Designed for unhurried moments, it serves dishes ideal for sharing and relaxed time with family or friends. Open to the public. Alcohol is not available.
Set beside the swimming pool, Padi Pool Bar offers semi-outdoor dining inspired by Balinese elements. Designed for unhurried moments, it serves dishes ideal for sharing and relaxed time with family or friends. Open to the public. Alcohol is not available.
Breakfast
Photo out of - Breakfast
Buffet
Served from 6 AM, breakfast at Pullman Ciawi Vimala Hills features a varied buffet of Indonesian, Asian, and Western selections. Designed to ease guests into the morning, the experience combines choice, comfort, and flavour.
Services
English
Continental
Hot Breakfast
Cold breakfast
Restaurant
Damar All Day Dining
5 pools
Photo out of - Pool
Pullman Ciawi Vimala Hills offers an oasis of luxury and relaxation. Featuring four distinct swimming pools including Padi Pool, Infinity Pool, Heated Family Pool, and Kids Pool. Unwind amidst picturesque surroundings, in ultimate comfort and rejuvenation
Heated Family Pool
Set next to the kids' pool and Damar Restaurant, the Heated Family Pool is an inviting space for families to unwind and reconnect. With a warm, comfortable setting designed for all ages, it is ideal for leisurely swims and quality time with loved ones.
Location
On site
Pool features
Outdoor pool
Infinity Pool
The Infinity Pool invites moments of quiet escape, framed by sweeping views and a sense of seclusion. Designed for unhurried swims, the setting offers a calm retreat where open horizons and stillness come together naturally.
Location
On site
Pool features
Outdoor pool
Overflowing pool
Chlorure treatment
Kids Pool
Set adjacent to the family pool, the Kids Pool provides a welcoming place for children to play and unwind. Featuring warm water and morning pool parties, the space is thoughtfully designed to ensure fun, comfort, and peace of mind for families.
Location
On site
Pool features
Outdoor pool
Pirate
Pool features
Outdoor pool
Padi Pool
Set at the heart of the resort's swimming area, Padi Pool offers a generous space to unwind and enjoy the day. With a jacuzzi, inviting loungers, and direct access to Padi Pool Bar, guests can swim, relax, and savour refreshments with ease.
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Shower
Dimension
Pool Depth Min:
0 m /
0 ft
Pullman Ciawi Vimala Hills offers an oasis of luxury and relaxation. Featuring four distinct swimming pools including Padi Pool, Infinity Pool, Heated Family Pool, and Kids Pool. Unwind amidst picturesque surroundings, in ultimate comfort and rejuvenation
Fitness center
Photo out of - Fitness center
Fitness routines are very important; Pullman Fit is open 24 hours every day with advanced facilities such as treadmills, bicycles, and heavy equipment. There are various health activities, enjoying the view, and professional trainers ready to guide you.
Pullman Fit
Open around the clock, Pullman Fit offers a considered space for movement and wellbeing, with advanced cardio and strength equipment, scenic views, and guided activities, supported by professional trainers for a focused and energising workout
Location
On site
0 m /
0 mi
Fitness equipment
Exercise Bike
Treadmill
Fitness routines are very important; Pullman Fit is open 24 hours every day with advanced facilities such as treadmills, bicycles, and heavy equipment. There are various health activities, enjoying the view, and professional trainers ready to guide you.
Spa
Photo out of - Spa
Additional charge
Designed as a peaceful retreat, the Spa invites moments of renewal through curated treatments. Guests may enjoy the jacuzzi, steam room, and private or couple treatment rooms, creating a setting shaped for relaxation and quiet restoration
Designed as a peaceful retreat, the Spa invites moments of renewal through curated treatments. Guests may enjoy the jacuzzi, steam room, and private or couple treatment rooms, creating a setting shaped for relaxation and quiet restoration
Weddings unfold in a naturally beautiful setting, framed by lush landscapes and mountain views. A harmonious ambience shapes ceremonies and receptions, where thoughtful details come together to create moments that linger beyond the celebration
Weddings unfold in a naturally beautiful setting, framed by lush landscapes and mountain views. A harmonious ambience shapes ceremonies and receptions, where thoughtful details come together to create moments that linger beyond the celebration
The best front office desk Ms. Deina, easy check in, good location and good room with swimming pool access with warm water, my daughter happy all day swimming.. thank you pullman ciawi
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Warm Regards
Yosua Siregar
Guest Experience Manager
Customer review rating 4.0/5
Viena A.
Families
-
Confirmed reviews ALL
It was fun, but the new kids pool not yet operate and it makes us dissapointed bcs we waiting for that huhu
Dear Viena A.,
Thank you for sharing your feedback with us.
We are delighted to know that you had a fun stay with us. However, we sincerely apologize for the disappointment caused by the new kids' pool not being operational during your visit, especially as you and your family were looking forward to enjoying this facility.
We truly appreciate your understanding and patience. Your feedback is important to us and will be shared with the relevant team for their attention.
We hope to have another opportunity to welcome you and your family back to Pullman Ciawi Vimala Hills for an even more enjoyable experience.
Warm regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Christy V.
Families
-
Confirmed reviews ALL
We had a really great stay at this hotel! Everything was wonderful, from the room to the overall service. The staff were friendly and helpful, and everything met our expectations. We truly enjoyed our stay and would happily come back again. Definitely recommended!
A special thank you for Pa Haikal & Bu Putri for the complimentary room upgrade and for accommodating my requests. We truly appreciate 🙏🏻🙏🏻
Dear Christy V.,
Thank you for your wonderful feedback and for recommending Pullman Ciawi Vimala Hills. We are delighted to know that you had such an enjoyable stay and that our room facilities and overall service met your expectations.
It is especially rewarding to hear that Haikal and Putri made your experience even more memorable through their attentive assistance, by arranging the complimentary room upgrade and accommodating your requests. Your kind appreciation will certainly be shared with them.
Thank you once again for your trust and recommendation. We look forward to welcoming you back for another wonderful stay with us.
Warm regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 4.5/5
Ronald L.
Families
-
Confirmed reviews ALL
I had a wonderful and memorable stay. The staff were very friendly, professional, and attentive throughout my visit. The room was clean, comfortable, and well maintained.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
H. H.
Families
-
Confirmed reviews ALL
The Front Office staff are very friendly and helpful, providing excellent service and clear explanations to guests. The room is clean and smells fresh.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Dear Viena A.,
Thank you for sharing your feedback with us.
We are delighted to know that you had a fun stay with us. However, we sincerely apologize for the disappointment caused by the new kids' pool not being operational during your visit, especially as you and your family were looking forward to enjoying this facility.
We truly appreciate your understanding and patience. Your feedback is important to us and will be shared with the relevant team for their attention.
We hope to have another opportunity to welcome you and your family back to Pullman Ciawi Vimala Hills for an even more enjoyable experience.
Warm regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Christy V.
Families
-
Confirmed reviews ALL
We had a really great stay at this hotel! Everything was wonderful, from the room to the overall service. The staff were friendly and helpful, and everything met our expectations. We truly enjoyed our stay and would happily come back again. Definitely recommended!
A special thank you for Pa Haikal & Bu Putri for the complimentary room upgrade and for accommodating my requests. We truly appreciate 🙏🏻🙏🏻
Dear Christy V.,
Thank you for your wonderful feedback and for recommending Pullman Ciawi Vimala Hills. We are delighted to know that you had such an enjoyable stay and that our room facilities and overall service met your expectations.
It is especially rewarding to hear that Haikal and Putri made your experience even more memorable through their attentive assistance, by arranging the complimentary room upgrade and accommodating your requests. Your kind appreciation will certainly be shared with them.
Thank you once again for your trust and recommendation. We look forward to welcoming you back for another wonderful stay with us.
Warm regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 4.5/5
Ronald L.
Families
-
Confirmed reviews ALL
I had a wonderful and memorable stay. The staff were very friendly, professional, and attentive throughout my visit. The room was clean, comfortable, and well maintained.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
H. H.
Families
-
Confirmed reviews ALL
The Front Office staff are very friendly and helpful, providing excellent service and clear explanations to guests. The room is clean and smells fresh.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 4.5/5
Aldwin A.
Families
-
Confirmed reviews ALL
Well maintained, huge resorts, with lots of activities for children. This time we got to try the Yoga and sound healing in the morning, a good activity for adults in the morning. As platinum always got upgrades and special breakfast menu. Pak Yosua the Guest Relations Manager always ensuring my stay perfect, thank you very much!
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Harry I. P.
Families
-
Confirmed reviews ALL
When arrive to check in,shocked to find out that wifi,telephone and television are not working due to technical issue, but whole front office team were helpfull and informative especially ms nabila & ms putri...Thank you so much, team Pullman Ciawi
Dear Valued Guest,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the technical issues affecting the Wi-Fi, telephone, and television upon your arrival.
We are glad to know that our Front Office team, especially Ms. Nabila and Ms. Putri, were helpful and informative throughout your experience. We will share your kind appreciation with them.
Thank you for your understanding and for choosing Pullman Ciawi Vimala Hills. We look forward to welcoming you back for a much smoother and more enjoyable stay.
Warm regards,
Yosua
Guest Experience Manager
Pullman Ciawi Vimala Hills
Customer review rating 5.0/5
F. F.
Families
-
Confirmed reviews ALL
Overal very satisfied with the service given when we stayed at the hotel.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 3.5/5
Nanda P. T.
Families
-
Confirmed reviews ALL
Overall, our stay was good. However, when booking, I added a note requesting a complimentary mini cake for our anniversary, but they didn't provide it initially. We had to call guest services to remind them before a staff member brought it up.
Also, because we stayed on a weekday, the pirate water playground was turned off. Since there were many kids swimming and playing, it would have been much more enjoyable if it had been running, as it is one of the hotel's key facilities!
I hope that, moving forward, more attention will be paid to these small details to ensure a seamless guest experience. On a positive note, my daughter really enjoyed her stay! We will definitely come back to celebrate her birthday, and I look forward to an even better experience next time! :)
Dear Valued Guest,
Thank you for sharing your feedback with us. We are pleased to know that you had an enjoyable stay overall and that your daughter had a wonderful time with us.
However, please accept our sincere apologies that the anniversary cake was not prepared in your room upon arrival, despite your request. We also regret that the pirate water playground was not operating during your weekday stay, which affected the overall experience for your family. Your feedback has been shared with our team so we can improve our coordination, attention to detail, and communication regarding facility availability.
We truly appreciate your kind intention to return and celebrate your daughter's birthday with us. We look forward to welcoming you and your family back and providing an even more memorable experience on your next visit.
Warm regards,
Yosua
Guest Experience Manager
Pullman Ciawi Vimala Hills
Customer review rating 4.5/5
Lydia A.
Families
-
Confirmed reviews ALL
Always had good experience at pullman ciawi
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 3.5/5
Adhika K.
Families
-
Confirmed reviews ALL
The hotel itself gave me a very good impression when I arrived. But, the location of parking lot is making a minor case for me cause I feel that it is too far from the lobby. I suggest that you may need a valet parking service. We booked the King Suite during our stay and it was a lovely room. Big, comfy, and cold AC. but, it would be very much better if the room not located behind the space where the hotel park the electric bike, and some of the view was covered by the big umbrella under it. One last thing was none of us were able to join the Wi Fi facilities neither the free access nor the Accorplus member log in. So, we were not connected to the wi fi at all and I had to tethered my ipad to my phone for my zoom meeting. I hope that you can improve these small things but I am sure it will be much appreciated if the guess are not experiencing it.
Dear Valued Guest,
Thank you for sharing your detailed feedback with us. We are delighted to know that you had a pleasant first impression of our hotel and enjoyed the comfort and spaciousness of your King Suite.
However, we sincerely apologize for the inconvenience caused by the distance between the parking area and the lobby, the room location and obstructed view, as well as the Wi-Fi connectivity issues during your stay. We understand how frustrating it must have been, especially when you needed a stable connection for your Zoom meeting.
Please rest assured that your feedback has been shared with the relevant teams for further review and improvement. Your suggestions regarding valet parking, room allocation, and Wi-Fi connectivity are valuable to us as we continuously strive to enhance our guests' experience.
Thank you once again for your constructive feedback and for giving us the opportunity to improve. We hope to have the pleasure of welcoming you back to Pullman Ciawi Vimala Hills for a more seamless and enjoyable stay.
Warm regards,
Yosua
Guest Experience Manager
Pullman Ciawi Vimala Hills
Customer review rating 1.5/5
A. A.
Families
-
Confirmed reviews ALL
We stay in suite but the cleanliness are very poor. Shower head very dirty, shower room have so many gunks and yellowish color in every corner. Toiler seat also not good. Bed is almost broken i think? Like when you lay down, its already sunk inside. Balcony also very dirty. Sofa had so many dust and keep us sneeze. Alsooo only got 2 extra bottle a day? For a suite room?! Pool water very dirty too.
Dear A. Afandy,
Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We are truly sorry for the cleanliness issues you encountered in the shower area, toilet, balcony, and sofa, as well as the condition of the bed and pool water.
Please be assured that cleanliness, comfort, and guest satisfaction are very important to us. We regret that these issues affected your overall experience, and we will share your feedback with our housekeeping and maintenance teams for immediate attention and further improvement.
We also apologize for the inconvenience regarding the complimentary bottled water provided in your suite. Your comments are valuable to us as they help us identify areas where we need to improve our services and facilities.
Thank you again for bringing these matters to our attention. We hope to have another opportunity to provide you with a much better experience in the future.
Best regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 3.5/5
Fadhila A.
Families
-
Confirmed reviews ALL
the food was great, too bad the coconut has to be add on. the ac inside the room took a long time to cool and there's a little bad smell in the room. the pillows are too mixed, so we order to change the hard pillows.
Dear Fadhila A.,
Thank you for sharing your feedback with us on your recent visit at Pullman Ciawi Vimala Hills.
We are pleased to hear that you enjoyed the food, and we sincerely apologize for the inconveniences you experienced during your stay.
We appreciate your comments regarding the additional charge for coconut, the air conditioning taking longer than expected to cool the room, and the unpleasant odor. We also apologize for the discomfort caused by the pillows. Your feedback has been shared with the relevant teams so that we can review these matters and improve our facilities and services.
Thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit.
Warm regards,
Best regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 4.0/5
Hiannie W.
Couples
-
Confirmed reviews ALL
Good hotel with top service
Dear Hiannie W.,
Thank you for your kind feedback and for rating us an overall score on your recent at Pullman Ciawi Vimala Hills.
We are delighted to hear that you enjoyed your stay and were satisfied with the service provided by our team.
Your positive feedback is greatly appreciated and serves as motivation for us to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back for another enjoyable stay.
Warm regards,
Yosua Siregar
Guest Experience Manager
Customer review rating 4.5/5
David T.
Couples
-
Confirmed reviews ALL
Great getaway for a few days to celebrate 10 year anniversary
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Yuki L.
Families
-
Confirmed reviews ALL
The hotel upgraded our stay to the suite room.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Rachmatullah S.
Families
-
Confirmed reviews ALL
⭐⭐⭐⭐⭐ Wonderful Family Stay at Pullman Ciawi Vimala Hills
We had a wonderful stay at Pullman Ciawi Vimala Hills with our whole family! The resort has a beautiful atmosphere, stunning natural surroundings, and excellent facilities that made our family getaway truly special. The rooms were comfortable and clean, the food was delicious, and the staff were friendly, attentive, and welcoming throughout our stay.
There were plenty of activities and facilities for the whole family to enjoy, making it a perfect place to relax, spend quality time together, and create beautiful memories. The peaceful environment and beautiful views made our stay even more enjoyable.
Overall, we had a fantastic experience and were very happy with our stay. Highly recommended for families looking for a relaxing and memorable holiday. We would love to come back again! ❤️
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Ajeng A. S.
Solo
-
Confirmed reviews ALL
Excellent hospitality and a wonderful stay! Thank you for the complimentary room upgrade and for making us feel so welcome. The staff were attentive, friendly, and professional throughout our stay. Truly appreciated the thoughtful service. Looking forward to staying here again!
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Ferry H.
Families
-
Confirmed reviews ALL
They really treat the loyal member very....very.... good. I mean they were really.... really.... treat us like first class customer. Thank You very much for professionalism and first class services, TEAM deliver to us.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 4.5/5
Muhamad K. B. M. N. M.
Couples
-
Confirmed reviews ALL
Very comfortable, staff are friendly. Food was great.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Customer review rating 5.0/5
Geby B.
Families
-
Confirmed reviews ALL
Love the hotel room, facilities, surroundings, and everything about Pullman Ciawi. My kid is really really happy.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yosua Siregar
Guest Experience Manager
Web-users rating
Other web-users rate our hotel
390 reviews9.2/10Location
1,582 reviews9.4/10Room
3,695 reviews9.6/10Service
7 reviews8.3/10WiFi
1,946 reviews9.4/10Food
1,338 reviews9.3/10Amenities
1,044 reviews9.6/10Vibe
961 reviews9.4/10Breakfast
115 reviews9/10Location
392 reviews9.1/10Room
677 reviews9.5/10Service
5 reviews7.6/10WiFi
323 reviews9.1/10Amenities
217 reviews9.6/10Vibe
171 reviews8.7/10Breakfast
158 reviews8.6/10Cleanliness
27 reviews9.3/10Location
100 reviews9.5/10Room
143 reviews9.4/10Service
80 reviews9.3/10Amenities
56 reviews9.6/10Vibe
41 reviews9.4/10Comfort
40 reviews9.5/10Breakfast
38 reviews9.6/10Cleanliness
25 reviews9.4/10Room
40 reviews9.7/10Service
19 reviews9.3/10Food
15 reviews9.4/10Amenities
14 reviews9.5/10Breakfast
12 reviews9.5/10Vibe
11 reviews9.5/10Cleanliness
5 reviews9.3/10Comfort
12 reviews9.1/10Room
14 reviews9.6/10Service
6 reviews9.5/10Vibe
6 reviews9.2/10Amenities
5 reviews9/10Cleanliness
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Frequently asked questions
Pullman Ciawi Vimala Hills Resort Spa & Convention is located at Jl. Raya Puncak, Gadog, Megamendung, Bogor, 16770 Bogor, Indonesia. We are situated near Puncak and approximately 15 km from Bogor Station. Guests can reach us from Soekarno-Hatta International Airport in about an hour, and we offer a shuttle service for an additional charge.
Deluxe and Executive Rooms with 1 King Size Bed or 2 Single Size Beds
Suites and Executive Suites with 1 King Size Bed
Vimala Studio Villa, 2 Bedroom Villa, and 3 Bedroom Villa with Private Pool
Junior Presidential and Presidential Villas
Pullman Ciawi Vimala Hills Resort Spa & Convention offers a wide range of amenities:
High speed Wi-Fi, car park, and air conditioning
Buffet breakfast at Damar Restaurant
Four swimming pools, Pullman Spa, and Pullman Fit fitness center
Mad Cow Vimala Hills, Jade River Chinese Restaurant, and two bars
Concierge, porter, and laundry services for an additional fee
Pullman Ciawi Vimala Hills Resort Spa & Convention features several dining options:
Damar Restaurant: International all-day dining buffet and a la carte
Mad Cow Vimala Hills: Award-winning steakhouse with mountain views
Jade River Chinese Restaurant: Authentic Chinese cuisine
Salak Bar & Lounge and Padi Pool Bar: Relaxed settings for snacks and drinks
Breakfast is served from 6 AM, and we offer children's, vegetarian, and halal menus.
At Pullman Ciawi Vimala Hills Resort Spa & Convention, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Pullman Ciawi Vimala Hills Resort Spa & Convention regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Pullman Ciawi Vimala Hills Resort Spa & Convention using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pullman Ciawi Vimala Hills Resort Spa & Convention features 6 versatile meeting rooms for your professional needs. Our largest room spans 1016 m² and can accommodate up to 850 guests in a theater-style setting. High-speed Wi-Fi is available to support your productivity.
You can organize your event or wedding at Pullman Ciawi Vimala Hills Resort Spa & Convention. We offer two grand ballrooms and five versatile function rooms that can host up to 1,300 guests. Our venues provide a harmonious ambience framed by lush landscapes and mountain views.
Pullman Ciawi Vimala Hills Resort Spa & Convention is a wheelchair-accessible hotel featuring two dedicated rooms for people with reduced mobility. We provide accessible bathrooms with 32-inch wide doors and accessible service across our dining venues and Spa. You are welcome to contact us to add a personalized message to your booking for any specific requirements.
Yes, Pullman Ciawi Vimala Hills Resort Spa & Convention allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
The Pullman Spa at Pullman Ciawi Vimala Hills Resort Spa & Convention is a peaceful retreat offering curated treatments for an additional fee. Our facilities include:
Private and couple treatment rooms
Jacuzzi and steam room
Relaxation areas designed for quiet restoration
For business travellers, Pullman Ciawi Vimala Hills Resort Spa & Convention provides:
Six meeting rooms and high-speed Wi-Fi throughout the resort
Dedicated business desks in every room
Buffet breakfast starting early at 6 AM
Express check-out services for your convenience
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