Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,436 reviews

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Twin Room

Photo out of - Classic Twin Room

Smart and spacious, featuring two queen beds, Wi-Fi, tea and coffee making facilities, and a smart TV with streaming access. Located on levels 2 and 3 with garden surrounds ensures a restful retreat after exploring the Gold Coast.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony
See availabilities

Upgrade your stay in a Superior King Room with a plush king bed, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms feature elevated views of the pool or golf course, with resort facilities including dining, pools and sports courts

  • Views:

    Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Upgrade your stay in a Superior Twin Queen Room with two plush queen beds, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms offer views of the pool or golf course, with resort facilities including dining, pools and sports courts.

  • Views:

    Golf view or Pool side

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort King Room offers ground-floor convenience with direct access to tropical gardens, pool or golf course surrounds. Enjoy a plush king bed, smart TV, Wi-Fi and in-room refreshments, all within the resort's relaxed village-style setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort Twin Queen Room offers ground-floor ease with direct access to tropical gardens, pool or golf course surrounds. Featuring two queen beds, smart TV, Wi-Fi and in-room refreshments, it's a comfortable retreat in the resort's relaxed setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege King Spa Room with direct garden access. Featuring a plush king bed, spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation, blending comfort with a calm resort atmosphere.

  • Views:

    Garden View or Patio

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege Twin Queen Spa Room with direct garden access. Featuring two queen beds, indulgent spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation in the resort's calm surrounds.

  • Views:

    Garden View or Patio

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible Resort Rooms offer the perfect respite after exploring the best of the Gold Coast. Rooms feature a Queen and Single Size beds, tea & coffee making facilities, a bar fridge, and bathroom with a Roll in shower and support rails throughout.

  • Views:

    Garden View

Max. number of persons
3
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • 292 rooms
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • 292 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Indonesian
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Video game area
  • Board games available
  • Play area
  • Green area

Well-being

Billabong Pool

  • Outside
  • On site

The Oasis Pool

  • Outside
  • On site

Gymnasium

  • On site

Sports and leisure

Gym

  • On site

Tennis Additional charge

  • On site

Tennis

  • Nearby

Golf Additional charge

  • On site
  • Golf course 18 holes

Table tennis

  • Nearby

Basketball court

  • On site

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Basketball court

  • Nearby
  • On site
  • Enclosed outdoor parking
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 1.2 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Street Parking

Palm Meadows Drive, Side Access Street, Street Parking, 4211 Carrara

GPS:-28.029653, 153.376648

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 50 parking spaces
  • Max Limited Height: 3 m / 1.5 ft

The Green Dining

Photo out of - The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Cooking style
Bistro
Capacity
180
Accessibility
Accessible service
64 Palm Meadows Drive, CARRARA, 4211 Carrara, Australia
Telephone +61 7 5555 7711

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Sit back with your favourite beverage and enjoy the view overlooking the golf course, or choose comfort food takeaway options from our seasonal menu to savour in the privacy of your room - the perfect way to indulge all day, your way

The Health and Fitness centre is a fully equipped health club with an extensive range of cardio and weight training equipment.

Future Therapy offers a full range of massage and beauty treatments including a signature remedial massage and full deluxe anti-stress facial using "certified organic" skin care products.

Share your special day with family and friends among the lush surroundings of the resort with sweeping views of the Gold Coast hinterland, creating the perfect ambience. As an all-inclusive venue from pre-wedding delights to the big day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,436 reviews

Customer review rating 5.0/5

Latanya P. Business - Confirmed reviews ALL

Dear Latanya P., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, facilities, and accommodations, and that they were well-suited for your family. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Mark P. Solo - Confirmed reviews ALL

Dear Mark P., Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable stay and found our team outstanding. It is our priority to maintain high cleanliness standards and provide all necessary amenities for our guests. Goodbye, and we hope to welcome you back soon. Sincerely, Mercure Gold Coast Resort

Customer review rating 5.0/5

Terri R. Couples - Confirmed reviews ALL

Dear Terri R., Thank you for your kind feedback regarding your stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the friendliness of our team. Your satisfaction is our priority. Goodbye, Mercure Gold Coast Resort

Customer review rating 4.0/5

Danielle M. Families - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you have chosen us as your preferred accommodation on the Gold Coast and that our welcoming team made you feel recognized as a valued platinum explorer plus member. We appreciate your feedback regarding the absence of complimentary water in your room and the upgrade opportunities. While we strive to provide excellent service, we understand the importance of these details for our returning guests. Your comments will be taken into consideration as we continually aim to enhance our guest experience. We also apologize for the delay in coffee service during breakfast; we will address this with our team to ensure a more timely experience in the future. We look forward to welcoming you back in November and hope you will enjoy the warm weather and have the opportunity to use the pool. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Tania M. A. Families - Confirmed reviews ALL

Thank you for taking the time to share your experience at Mercure Gold Coast Resort. We are delighted to hear that you found your stay comfortable and enjoyed the cleanliness and amenities of your room. We appreciate your feedback regarding the shower; we understand how such details can impact your experience. Additionally, we regret any disappointment regarding the booking process and loyalty points. We encourage all guests to review the terms associated with third-party bookings to ensure a complete understanding of the benefits available. Thank you once again for your valuable insights. We look forward to welcoming you back to our resort in the future. Best regards, Mercure Gold Coast Resort

Dear Latanya P., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, facilities, and accommodations, and that they were well-suited for your family. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Mark P. Solo - Confirmed reviews ALL

Outstanding staff , and the rooms where extremely clean and it had everything that was needed

Dear Mark P., Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable stay and found our team outstanding. It is our priority to maintain high cleanliness standards and provide all necessary amenities for our guests. Goodbye, and we hope to welcome you back soon. Sincerely, Mercure Gold Coast Resort

Customer review rating 5.0/5

Terri R. Couples - Confirmed reviews ALL

Good location, plenty of parking. Clean room and friendly staff.

Dear Terri R., Thank you for your kind feedback regarding your stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the friendliness of our team. Your satisfaction is our priority. Goodbye, Mercure Gold Coast Resort

Customer review rating 4.0/5

Danielle M. Families - Confirmed reviews ALL

I love staying at the Mercure. Over the years I have stayed under my profile or with my husband at least 10 times for personal stays, not business. It is my go to Accom on the Gold Coast. I appreciated the personal welcome with recognition of being both a return customer and platinum explorer plus member. Vet friendly and efficient welcome team. Parking is easy and plentiful. I always feel safe and live the “quiet” if the area. The room was standard and was fine just for the one night. The bottle of wine and chocolates were appreciated. The only down was not being upgraded and having to return to reception to ask for water. In all my stays, this was the first time complementary still water was not waiting in my room for me. Also, with all my years of staying (10+), I have only been upgraded once. It would be nice to be upgraded a little more - not a big thing but very common at other hotels I return stay at. Or at least if I am upgraded, let me know. Finally, breakfast was nice. Appreciate being able to order my eggs my way. Coffees took forever to come out. We were leaving as they arrived so not ideal but still appreciated. Love staying with you. I will be back in November, and hopefully it will be warm enough to use the pool! See you then!

Thank you for your kind words regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you have chosen us as your preferred accommodation on the Gold Coast and that our welcoming team made you feel recognized as a valued platinum explorer plus member. We appreciate your feedback regarding the absence of complimentary water in your room and the upgrade opportunities. While we strive to provide excellent service, we understand the importance of these details for our returning guests. Your comments will be taken into consideration as we continually aim to enhance our guest experience. We also apologize for the delay in coffee service during breakfast; we will address this with our team to ensure a more timely experience in the future. We look forward to welcoming you back in November and hope you will enjoy the warm weather and have the opportunity to use the pool. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Tania M. A. Families - Confirmed reviews ALL

A comfortable, secluded stay away from the bustle of Surfers Paradise. The room was clean on arrival, and the beds were very comfortable. The shower was great, though water spilled outside the tub; a shower curtain could help. I booked through All Accor and was redirected to Expedia without realising it. I only discovered after booking that I wouldn’t be eligible to earn points for my stay, which was very disappointing. It was nice to receive a $10 room credit for choosing not to have our towels replaced, and the coffee was great.

Thank you for taking the time to share your experience at Mercure Gold Coast Resort. We are delighted to hear that you found your stay comfortable and enjoyed the cleanliness and amenities of your room. We appreciate your feedback regarding the shower; we understand how such details can impact your experience. Additionally, we regret any disappointment regarding the booking process and loyalty points. We encourage all guests to review the terms associated with third-party bookings to ensure a complete understanding of the benefits available. Thank you once again for your valuable insights. We look forward to welcoming you back to our resort in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Louisa S. Business - Confirmed reviews ALL

This is my 3rd time staying here for a conference. The facilities are well kept. Food is yum but definitely need more staff at reception and at buffet front desk.

Thank you for your feedback regarding your recent stay. We appreciate your compliments on our surroundings and cleanliness. Your concerns about staffing levels will be noted as we continuously strive to enhance our guest experience. Kind regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Sheree D. Families - Confirmed reviews ALL

Good sized rooms, nice resort feel away from the hustle and bustle of Surfers Paradise. Friendly staff were a standout feature. The rooms are a little tired and housekeeping a little lacking on detail (dusty skirting boards etc) but for the price it is really good value and I will stay again.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our facilities, the resort ambiance, and found our staff to be friendly. Your comments regarding the condition of the rooms and housekeeping details have been noted, as we continuously strive to improve our services. We appreciate your understanding of our pricing and your willingness to return. We look forward to welcoming you back for another stay. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Ian V. Couples - Confirmed reviews ALL

**Fantastic Weekend at the Mercure! ⭐⭐⭐⭐⭐** We had a wonderful weekend staying at the Mercure on the Gold Coast! The hotel was clean, tidy and very comfortable. The staff were super friendly and welcoming, and our room was spacious and had everything we needed for a relaxing stay. Overall, a brilliant weekend and a great place to stay. We'd happily come back again and would definitely recommend it!

Dear Ian V., Thank you for taking the time to share your positive experience at Mercure Gold Coast Resort. We are delighted to hear that you found our hotel to be clean, comfortable, and that our team provided you with friendly and welcoming service. It is always rewarding to know that our guests had a relaxing stay and enjoyed the amenities provided in their room. Your recommendation means a great deal to us, and we look forward to welcoming you back for another fantastic weekend in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 3.0/5

Shannon J. Families - Confirmed reviews ALL

Food and service during meals wasnt the quality we expected. Reception staff were very helpful. Room was fine, except the shower having only half a screen caused water to pool on the floor.

Thank you for taking the time to share your feedback. We appreciate your recognition of our reception staff. However, we regret that the dining experience and room amenities did not meet your expectations. Your comments will be considered as we strive for continual improvement. Best regards, Mercure Gold Coast Resort

Customer review rating 2.0/5

Shu Y. C. Couples - Confirmed reviews ALL

Check in took way too long. We turned up at around 2:30pm and lined up. There were two separate groups checking in at the counter. After 15-20 minutes of waiting they were still being checked in and the line hadn't moved at all. Our friends who had checked in earlier also had the same experience. We ended up coming back after 9pm to check in because we couldn't wait any longer. The bath towels in the room were dirty with visible stains.

Thank you for your feedback regarding your recent stay at Mercure Gold Coast Resort. I sincerely apologize for the inconvenience you experienced during your check-in process. We strive to ensure a seamless arrival for all our guests, and it is regrettable that we fell short in this instance. Additionally, I am very sorry to hear about the condition of the bath towels in your room. Cleanliness is a fundamental aspect of our service, and your comments will be taken seriously as we work to enhance our standards. Thank you once again for your valuable insights. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Jordana V. Families - Confirmed reviews ALL

Beds were very comfortable. However it would have been good to have the option of a trundle/ extra bed in our room with two queens. Food was very good overall at the restaurant, and facilities were more than adequate.

Thank you for your kind remarks about the comfort of our beds and the quality of food at our restaurant. We appreciate your feedback regarding additional sleeping arrangements and will take your comments into consideration for future improvements. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Nathan D. Families - Confirmed reviews ALL

This is the third time we have stayed at this Mercure. I like the resort. The reason I didn't rate it higher as we are a family and booked two rooms, yet we were not even placed on the same floor which I found a bit disappointing.

Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found the resort comfortable and pleasant. However, we understand your disappointment about the room allocation for your family. While we strive to accommodate such requests, it is not always feasible due to availability. We appreciate your understanding and hope to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Phil M. Friends - Confirmed reviews ALL

Very comfortable room, & facilities

Thank you for sharing your positive experience at our resort. We are delighted to hear that you found your room comfortable and enjoyed our facilities. We hope to welcome you back for another relaxing holiday in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Mats A. Families - Confirmed reviews ALL

All good. We’ll be back next year.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you were satisfied with your room, dining options, and parking arrangements. We look forward to welcoming you back next year. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Ray H. Couples - Confirmed reviews ALL

We stayed only for one night as we began our journey down the Gold Coast. The reception staff were very friendly and helpful. The room was spacious and comfortable and we enjoyed a great breakfast with lots of variety before checking out.

Dear Ray H., Thank you for sharing your positive experience at our resort. It is delightful to hear that our team made a good impression and that you enjoyed the comfort of your room and the variety of breakfast options. We hope to welcome you back on your next visit. Best regards, Mercure Gold Coast Resort

Customer review rating 3.0/5

Mohannid K. Families - Confirmed reviews ALL

The room amenities were never fully provided and it was a bit dirty too. The tap handle for the shower was broken

Thank you for sharing your feedback regarding your recent stay. I apologize for the inconveniences you encountered with the room amenities and cleanliness. Your comments are valuable and will be reviewed to enhance our guest experience moving forward. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Claudia B. S. Families - Confirmed reviews ALL

The hotel has a vey good pool, the rooms are good size and generally clean. The breakfast was very good with a variety of options. The gluten free section was very good

Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed the breakfast options, the pool, and the room size and cleanliness. Your comments will inspire our team to continue providing excellent service. Best regards, Mercure Gold Coast Resort

Customer review rating 1.5/5

Rob M. Families - Confirmed reviews ALL

Great Facilities, let down by staff. Check in issues followed by a serious issue. You need to be more accommodating like other Accor Hotels. When someone books a family room allowing a partner to check in on your behalf really helps - Especially when the other person's ID has the same surname and address as the booking. Having stayed here before numerous time I parked the car and sorted the kids whilst my wife checked in. Apparently this can no longer occur. The worst thing though was my daughter coming into the room after leaving our bathroom saying what's thi? The cleaner had left an open chemical bottle in our bathroom.

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Gold Coast Resort. We are pleased to learn that you appreciated our facilities; however, we regret that your experience was marred by issues related to check-in procedures and cleanliness. We understand the importance of accommodating families and recognize that having a partner check in on behalf of another can be beneficial. Our policies are in place to ensure the security and comfort of all our guests, and we appreciate your understanding in this matter. Furthermore, the oversight regarding the chemical bottle in your bathroom is concerning, and we sincerely apologize for this lapse in our housekeeping standards. Please be assured that your comments have been noted, and we will continue to emphasize the importance of thorough cleaning and safety protocols for our team. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 3.0/5

Roberto C. Families - Confirmed reviews ALL

Room smelled and was dusty and dirty upon arrival. No hospitable solution shown for early breakfast requirements and celiac accomodations. It took complaining and escalating to senior staff before a $50 credit was applied which still didn’t cover it. Stark contrast with the Dorsett where no issue was a big issue and all accomodations met.

Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced with the cleanliness of your room and the challenges you faced with breakfast accommodations. We strive to provide excellent service to all of our guests, and your comments will be taken into consideration as we look to improve our offerings. I appreciate your insights and hope for the opportunity to welcome you back in the future. Ben Carroll Rooms Division Manager

Customer review rating 1.5/5

Jane S. Business - Confirmed reviews ALL

You need more staff in your cafe, the wait was far too long

Thank you for your feedback regarding your recent experience at our café. We appreciate your comments and will take them under consideration as we continually strive to enhance our service efficiency. Best regards, Mercure Gold Coast Resort

Other web-users rate our hotel

  • 662 reviews 8.7/10 Location
  • 1,621 reviews 7/10 Room
  • 1,464 reviews 8.2/10 Service
  • 38 reviews 4.7/10 WiFi
  • 764 reviews 7.6/10 Comfort
  • 687 reviews 6.2/10 Cleanliness
  • 609 reviews 7.2/10 Food
  • 495 reviews 8/10 Breakfast

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