Mercure Gold Coast Resort

Customer review rating 4.4/5 14,239 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gold Coast Resort
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of ALL - Accor Live Limitless

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 1 King BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Queen BedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room 1 King BedNon contractual photo

  • Max. number of persons: 2
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

THE GREEN RESTAURANT

Type of cuisine: International

The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Green Bar

Non contractual photo

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,239 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,635 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Seems to be getting Tired - limited facilities during week for dinning

Customer review rating 4.4/5

Anonymous Friends - 19/01/2021 Confirmed reviews ALL

We had issues in our room as there was no water - Maintenance sent - turned it back on this just provided the leaky taps and shower bath combo issues - AC poor and room did not seem fresh. Trying to dine on Saturday - couldn't get into restaurant - bar items mostly sold out by 7:30pm

always a pleasure

Customer review rating 4.4/5

Rebecca Couples - 19/01/2021 Confirmed reviews ALL

You should be extremely proud of your staff and facility. We had a one night stay recently (wish it was longer) and we could not have been happier. From the check in to check out, all of your staff were wonderful, going above and beyond to help us feel welcomed. As always, the bed and pillows are super comfortable and the room lovely and clean. The way you have adapted the breakfast buffet works so very well, the only thing we missed was room service, and only because we were looking for a late night snack. We will be back, with the kids (if they're lucky )

friendly clean sensational

Customer review rating 4.4/5

Mark A. Friends - 19/01/2021 Confirmed reviews ALL

staff are amazing great conersation look at my history so they know who i am, nothing is too much even with covid around, food was great again.

The room was extremely clean and the service was friendly

Customer review rating 4.4/5

Preston W. Couples - 19/01/2021 Confirmed reviews ALL

I would recommend staying at Mercure Resort Gold Coast to anyone, the room was amazingly clean and the staff was friendly and helpful.

Was central to everything I needed

Customer review rating 4.4/5

John Families - 19/01/2021 Confirmed reviews ALL

We traveled for a sporting event,the resort was central to everything we needed. The bed was comfortable,the pool was great after the event Clean room and surrounds

Great location for families

Customer review rating 4.4/5

Kinkini Families - 19/01/2021 Confirmed reviews ALL

This is our second time at Mercure Carrara. It's great value for money and offers the luxuries one would expect.

Great stay!!!

Customer review rating 4.4/5

Anna S. Friends - 19/01/2021 Confirmed reviews ALL

It was a great short stay, again!

awesome stay loved the location

Customer review rating 4.4/5

Belinda M. Couples - 19/01/2021 Confirmed reviews ALL

We had a lovely stay & will be back. A massive thank you to all the Staff that myself & husband dealt with. A massive Thank you to Andrew on reception he couldn't be helpful enough through these difficult times. Nothing was a issue. Once again Thank you for our beautiful stay.

Great place to stay

Customer review rating 4.4/5

Tim B. Families - 18/01/2021 Confirmed reviews ALL

Had so much fun we are coming back

Great stay and location, but disappointing and expensive breakfast

Customer review rating 4.4/5

Chris M. Friends - 18/01/2021 Confirmed reviews ALL

Overall we had a great and comfortable stay, although we found the facilities quite dated (the room had a power cut when we used the iron so had to get a technician out, and they fixed it quickly), plus the iron leaked a lot of water. The beds and pillows were great, ample space and storage and the pool and gym were in good condition. Service was very good overall particularly when we were trying to get a cab to the races. One disappointment which I think is in dire need of review is the breakfast - we decided to pay for it in the morning and for $25 per head it was shocking. 2 tiny little cocktail sausages, 2 (TWO) little button mushrooms, 2 eggs, half a roasted/fried tomato and 2 of the tiniest hash browns I’ve ever seen. For $25 I’d expect much better quality and quantity. We were all left wanting. Either drop the price significantly (to like $10 bucks max.) or make some much needed improvements because I can’t imagine anyone being happy with that. We’ve been to this hotel before and would definitely go again, however we’d be looking elsewhere for food.

Nice Rooms, Accor Food Discounts offered then not offered

Customer review rating 4.4/5

Jodie Couples - 18/01/2021 Confirmed reviews ALL

The rooms have been nicely renovated, room was great Communication here is not up to standard Several things queried with several staff regarding ordering from the Cart and also events that were meant to be happening as per flyer given which didnt happen I am a ACCOR Plus member and discounts were NOT given when they should have been

Customer review rating 4.4/5

Anonymous Business - 17/01/2021 Confirmed reviews ALL

check in staff were great. TV free to air channels not working.

Comfortable and Convenient

Customer review rating 4.4/5

Guy Families - 16/01/2021 Confirmed reviews ALL

We found our stay very similar to previous visits with a comfortable room and quiet setting. Booked for three but found that there were only two sets of towels, crockery, cutlery etc when we arrived. the room service and housemaid service was cheerful, friendly and unobtrusive. Disappointed not to have the smaller pool, but 12 year old happy to be near BBL players. The availability of take away from the cart was a welcome development from previous visits. Need for active lifeguard on the pool I think.

Great spot, great ammenities and great staff.

Customer review rating 4.4/5

Emily P. Families - 16/01/2021 Confirmed reviews ALL

Although we had short stay it was lovely and the staff were exceptional, in particular the lady on the desk when we checked in and the housekeeping staff who went above and beyond when servicing the room.

Disappointed in the lack of communication

Customer review rating 4.4/5

Am Families - 16/01/2021 Confirmed reviews ALL

I was thoroughly disappointed to find out that half the facilities (some of which were the very reason that I booked this stay) were not available. I only made the booking a day in advance and there was nothing on the hotel’s website to say that we couldn’t use some of the facilities. I would’ve booked somewhere else if this has been communicated, instead we arrived and spent a very disappointing couple of days at the “resort”.

Good stay

Customer review rating 4.4/5

Shukaib Families - 15/01/2021 Confirmed reviews ALL

Enjoyed stay in serene environment

Average due to COVID

Customer review rating 4.4/5

Chris S. Couples - 14/01/2021 Confirmed reviews ALL

It is sad that we have to put up with the inconveniences that the COVID pandemic has inflicted. I feel for the resort management and what at times can seem silly avoidance issues, however this is the current environment and we have to accept it. The resort is well located, the staff super friendly and the facilities are more than acceptable.

Relaxing stay

Customer review rating 4.4/5

Stefanie Families - 14/01/2021 Confirmed reviews ALL

We enjoyed our relaxing stay at Mecure

very relaxing and looked after with great staff.

Customer review rating 4.4/5

Catherine C. C. Couples - 13/01/2021 Confirmed reviews ALL

As always it gave us just what we needed. Golf swim and Dine.

Amazing facility!

Customer review rating 4.4/5

Dillon H. Families - 12/01/2021 Confirmed reviews ALL

I always Pick Mercury and this is the 4th time I pick this beautiful venue for our holiday.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in carrara