Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,481 reviews

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Twin Room

Photo out of - Classic Twin Room

Smart and spacious, featuring two queen beds, Wi-Fi, tea and coffee making facilities, and a smart TV with streaming access. Located on levels 2 and 3 with garden surrounds ensures a restful retreat after exploring the Gold Coast.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony
See availabilities

Upgrade your stay in a Superior King Room with a plush king bed, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms feature elevated views of the pool or golf course, with resort facilities including dining, pools and sports courts

  • Views:

    Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Upgrade your stay in a Superior Twin Queen Room with two plush queen beds, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms offer views of the pool or golf course, with resort facilities including dining, pools and sports courts.

  • Views:

    Golf view or Pool side

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort King Room offers ground-floor convenience with direct access to tropical gardens, pool or golf course surrounds. Enjoy a plush king bed, smart TV, Wi-Fi and in-room refreshments, all within the resort's relaxed village-style setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort Twin Queen Room offers ground-floor ease with direct access to tropical gardens, pool or golf course surrounds. Featuring two queen beds, smart TV, Wi-Fi and in-room refreshments, it's a comfortable retreat in the resort's relaxed setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege King Spa Room with direct garden access. Featuring a plush king bed, spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation, blending comfort with a calm resort atmosphere.

  • Views:

    Garden View or Patio

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege Twin Queen Spa Room with direct garden access. Featuring two queen beds, indulgent spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation in the resort's calm surrounds.

  • Views:

    Garden View or Patio

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible Resort Rooms offer the perfect respite after exploring the best of the Gold Coast. Rooms feature a Queen and Single Size beds, tea & coffee making facilities, a bar fridge, and bathroom with a Roll in shower and support rails throughout.

  • Views:

    Garden View

Max. number of persons
3
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • 292 rooms
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • 292 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Indonesian
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Video game area
  • Board games available
  • Play area
  • Green area

Well-being

Billabong Pool

  • Outside
  • On site

The Oasis Pool

  • Outside
  • On site

Gymnasium

  • On site

Sports and leisure

Gym

  • On site

Tennis Additional charge

  • On site

Tennis

  • Nearby

Golf Additional charge

  • On site
  • Golf course 18 holes

Table tennis

  • Nearby

Basketball court

  • On site

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Basketball court

  • Nearby
  • On site
  • Enclosed outdoor parking
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 1.2 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Street Parking

Palm Meadows Drive, Side Access Street, Street Parking, 4211 Carrara

GPS:-28.029653, 153.376648

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 50 parking spaces
  • Max Limited Height: 3 m / 1.5 ft

The Green Dining

Photo out of - The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Cooking style
Bistro
Capacity
180
Accessibility
Accessible service
64 Palm Meadows Drive, CARRARA, 4211 Carrara, Australia
Telephone +61 7 5555 7711

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Sit back with your favourite beverage and enjoy the view overlooking the golf course, or choose comfort food takeaway options from our seasonal menu to savour in the privacy of your room - the perfect way to indulge all day, your way

The Health and Fitness centre is a fully equipped health club with an extensive range of cardio and weight training equipment.

Future Therapy offers a full range of massage and beauty treatments including a signature remedial massage and full deluxe anti-stress facial using "certified organic" skin care products.

Share your special day with family and friends among the lush surroundings of the resort with sweeping views of the Gold Coast hinterland, creating the perfect ambience. As an all-inclusive venue from pre-wedding delights to the big day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,481 reviews

Customer review rating 4.0/5

Tony W. Business - Confirmed reviews ALL

Dear Tony W., Thank you for your kind words regarding our team and service. We appreciate your feedback about the rooms and will take it into consideration as we continuously strive to enhance our guest experience. Goodbye and best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Marianna M. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Toni O. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Ben C. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Amanda M. Families - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found your room satisfactory and the beds comfortable. We hope you will have the opportunity to explore our amenities during your next visit. Best regards, Mercure Gold Coast Resort

Dear Tony W., Thank you for your kind words regarding our team and service. We appreciate your feedback about the rooms and will take it into consideration as we continuously strive to enhance our guest experience. Goodbye and best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Marianna M. Couples - Confirmed reviews ALL

Overall, my stay was okay. This was my third or fourth visit, mainly because the hotel is reasonably priced. The pool and location are both good, but the rooms need a significant upgrade, especially the bathrooms. I stayed for seven nights and found what appeared to be black mould around the bathroom basin. I ended up buying cleaning products and cleaning it myself because I was concerned about using the basin throughout my stay. Breakfast was included in my package, but I skipped it on several mornings. The selection was limited and the food was underwhelming. I was also very uncomfortable with the scratched up toxic non-stick pots used for the hot food, particularly as it was paired with metal utensils, so I stuck to fruit and pastries. Barista-made coffee cost extra. The restaurant food was expensive for its quality, too. For the price, the hotel has some positives, but the condition of the bathroom and the food made this a disappointing stay overall.

Customer review rating 4.0/5

Toni O. Solo - Confirmed reviews ALL

The pillows were uncomfortable and need replacing. The Magnesium pool was fantastic. The food was enjoyable.

Customer review rating 0.5/5

Ben C. Families - Confirmed reviews ALL

People are here on holidays and waiting 40min for a drink and longer for food plus repeated forgetting orders. QR code don’t work. So ordering while trying to watch the kids in the pool is impossible. You should know running this place it gets busy. Your staff are amazing it’s unfair on them and the families who have came.

Customer review rating 4.0/5

Amanda M. Families - Confirmed reviews ALL

We were only there for a few hours so didn't have time to experience any of the amenities. Room was good and beds comfortable.

Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found your room satisfactory and the beds comfortable. We hope you will have the opportunity to explore our amenities during your next visit. Best regards, Mercure Gold Coast Resort

Customer review rating 3.0/5

Sean A. Families - Confirmed reviews ALL

An ageing accommodation option from the 90's, set in a quiet golf course area, (Palm Meadows). Our family stay was an overall average experience. All rooms were clean and neat, with mostly comfortable beds, poolside food and beverage service , tennis and multi sport courts. We had the misfortune of faulty room swipe cards on each day of our 5 day stay. A room change was offered but really challenging with a family of four and all our belongings unpacked everywhere, therefore we stayed and requested the door swipe card/lock issues be fixed. On day 3 of our stay I mentioned to reception that no tea cups, glasses or a dirty plate had been removed from our room since day 1, and we have now left them on the floor outside our room. The room access issue was raised with staff at reception each day, and not fixed, until the day we checked out, when we couldn't open our room at all, also leaving my family standing outside our room with a load of laundry. We were assured that the problem would be rectified each day and it wasn't. We had multiple cards reissued, and finally a technician came to our room to actually investigate the issue, on our last day of stay. A major safety issue for guests, which needs immediate attention, also occurs each time when tour busloads of people arrive at front reception drive way, and disembark into the building for breakfast etc., at same time as guests are accessing the lobby from the pathway beside the driveway. Me and my family were walking from our room along the narrow path at side of driveway to the restaurant , when we were confronted by a bus steaming up the sloped driveway to the front door of the resort also. Due to a large golf cart being parked and charging outside the front door/entrance this leaves a very narrow gap for guests to walk through of less than 1m wide. Quite dangerous. To make matters worse, the driver of this tour bus then got out of his bus and made a rude comment about my shirt and said that he had "almost got me" , but "with that shirt I probably should have" . I was shocked and made mention of this safety incident and poor treatment of guest to the staff at reception. My concern that morning didnt seem to raise any interest from the reception staff. No apology made. Suggest that tour operators/buses slow down when driving up the steep slope driveway, move the large golf buggy away from charging at the front doors to allow safe guest access into the lobby. After 5 days stay and the problems with our room access, dirty cups, plate and glassware, almost being struck by a moving vehicle at the lobby entrance, we had reached the end of our patience and made a complaint. The assistant manager finally acted, apologised and gave a $100 room credit and had a technician fix the lock/swipe cards. That night, our stay of poor service, and inattention continued at dinner, where we chose to use the room credit also. One of our children has an anaphylactic reaction to all dairy. She carries an Epi pen. There are few dairy free options available. We found that all bread rolls/buns are brioche at night in the restaurant. So waitress suggested ,basic white bread for our daughters hamburger we requested NO CHEESE. A very simple meal. This was reiterated with our foreign speaking waitress several times, and then a male staff member also came out from the kitchen or somewhere to confirm. My dairy anaphylactic daughter was then served with a hamburger patty on white bread with 2 SLICES OF CHEESE. We were horrified and disgusted that despite our best repeated attempts, staff at Mercure Gold Coast failed yet again to pay attention and carry out a simple, but potentially life threatening request. Profuse apologies followed, however by then our stay had been totally soured. It would take significant improvement in many basics and guest safety before we would consider returning to what was an otherwise peaceful holiday resort.

Customer review rating 4.5/5

Deanna L. S. Families - Confirmed reviews ALL

Family of 4, was a quick night stop over. Dinner and breakfast was amazing, though it was really busy.

Thank you for your kind words regarding our location and accommodations. We are pleased to hear that you enjoyed your dining experience, albeit during a busy time. Your feedback is appreciated, and we hope to welcome you back for a longer stay in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Lanman L. Families - Confirmed reviews ALL

Staff very professional and friendly

Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff to be professional and friendly. Your kind words are appreciated, and we hope to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 0.5/5

Sarah B. Families - Confirmed reviews ALL

Old, basic, run down, poor customer service.

Customer review rating 3.5/5

Edwin W. Business - Confirmed reviews ALL

It was a decent and acceptable stay. Quiet room.

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and enjoyed the quiet atmosphere. We continuously strive to enhance our guests' experiences and appreciate your insights. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Terri B. Families - Confirmed reviews ALL

we were staying fotr my daughters year 12 formal and it was hassle free and very enjoyable

Thank you for your kind words regarding your recent stay. We are delighted to hear that your experience was perfect and stress-free, especially during such a significant occasion as your daughter's Year 12 formal. Your satisfaction is our priority. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Diane L. Solo - Confirmed reviews ALL

Comfortable bed, pleasant view, step exercise, great buffet breakfast.

Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you found your accommodations comfortable and enjoyed the pleasant views, as well as our buffet breakfast. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Mercure Gold Coast Resort

Customer review rating 3.0/5

Kaelly T. Families - Confirmed reviews ALL

Hotel was decent, staff were nothing amazing and could benefit from some hospitality training. Rooms are a little dated but comfortable enough. Pool was nice. Breakfast was ok but I’ve had better.

Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and family-friendly atmosphere. We strive to enhance our service and accommodations consistently, and your insights will be taken into consideration as we work toward improvements. Kind regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Eva I. H. Friends - Confirmed reviews ALL

The hotel gave me an unforgettable birthday surprise!

Thank you for your kind words regarding your birthday stay. We are delighted to hear that our team could provide you with a memorable surprise to celebrate your special day. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 0.5/5

Aleesah D. Families - Confirmed reviews ALL

While checking in, my car was parked in both ends at the drive through reception portico by people/guests who were boozing up in the bar or who had gone somewhere else and who left their cars - completely left them. The young girl on concierge - who I must say was WAY too young to fulfill the role - did nothing to help and stood behind her desk doing nothing. Nothing! Both girls on reception were unhelpful, refusing to assist me after I’d JUST CHECKED in and paid $200 for a room. I had to ask throughout the whole reception and foyer myself who owned the cars. No one owned up until finally one man who was very drunk admitted that he owned one of the cars and finally moved it so I could get out. Then promptly reversed back into the no parking portico area. The undercover car park is right there!!! Staff apathy and lack of customer service skills, their complete inability or lack of desire to get a manager or ANYONE to assist me was astounding and very poor form, indicating a lack of training and a lack of genuine customer service knowledge. I simply couldn’t believe it! The room we had almost smelled terrible. So, sadly I was really disappointed and upset with my stay.

Thank you for taking the time to share your feedback. I’m sorry to hear that your arrival experience was so frustrating and that this impacted your overall stay with us. While we do our best to keep the reception driveway and portico clear and regularly remind guests that these areas are not for parking, unfortunately we cannot always control the actions of other guests, particularly when vehicles are left unattended. That said, we understand how frustrating it would have been to encounter vehicles blocking the area when you were trying to enter or leave the property, and we are sorry that you felt unsupported by our team while trying to resolve the situation. We have also taken note of your comments regarding the service you received at reception and your concerns about the room. This is certainly not the impression we want to leave with our guests, and your feedback will be shared with the relevant teams as an opportunity to reinforce our expectations around proactive and helpful service. We appreciate your feedback and sincerely regret that your stay did not meet your expectations. Kind regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Dinesh K. Families - Confirmed reviews ALL

Wonderful experience and will definitely come back.

Thank you for your kind words regarding our services and property. We are thrilled to hear that you had a wonderful experience and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Kylie T. Business - Confirmed reviews ALL

We stay at this resort frequently and always enjoy it. It is close to the Gold Coast sports and leisure Centre whether the national Gymnastics championships are held each year so the location is ideal and it’s a nice escape to come back. Have a great pool to swim in and all facilities close by.

Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoy our location and facilities, including the swimming pool. However, we also acknowledge that there may have been aspects of your visit that did not meet your expectations. Your insights are valuable as we continuously strive to enhance our guest experience. We appreciate your loyalty and hope to welcome you back on your next visit. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Ian M. Families - Confirmed reviews ALL

When booking the added information, we provided was taken into account. We had 3 rooms to interconnecting and other next door. Ground floor room suited young children. Breakfast was good.

Thank you for your positive feedback. We are pleased to hear that our room arrangements suited your family's needs and that you enjoyed the breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back for another holiday. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Bevan L. Couples - Confirmed reviews ALL

We really enjoyed our three day stay at the Mercure Gold Coast. It was perfectly positioned for our needs and would recommend it.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location ideal and our staff efficient. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Warren R. Families - Confirmed reviews ALL

pleasant stay,good location,

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated our location. We hope to welcome you back in the future for another pleasant experience. Best regards, Mercure Gold Coast Resort

Other web-users rate our hotel

  • 662 reviews 8.8/10 Location
  • 1,656 reviews 7/10 Room
  • 1,499 reviews 8.3/10 Service
  • 40 reviews 4/10 WiFi
  • 768 reviews 7.7/10 Comfort
  • 712 reviews 5.9/10 Cleanliness
  • 644 reviews 7.2/10 Food
  • 516 reviews 7.7/10 Breakfast

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