Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,776 reviews

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Mercure Gold Coast Resort - Image 1
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64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,776 reviews

TripAdvisor Rating  4.0/5  1,768 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Elizabeth M. Couples - Confirmed reviews ALL

My partner usually checks out on departure. In this instance I did. Little past experiance in doing so. I specifically asked reception staff how to avoid card fee when paying with debit card. Was provided with procedure which I followed only to later find I had been debited with a card fee. Ethically, leaves a lot to be desired by guests when staff cannot be relied upon for advice regarding avoidable additional costs.

Customer review rating 3.0/5

Jocelyn L. Couples - Confirmed reviews ALL

Our room had a beautiful pool view, however the noise from the pool area was quite loud and disturbed our sleep. There was also a leak in the bathroom and the shower head was partly broken. The room had a slightly damp smell as well.

Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you enjoyed the beautiful pool view from your room. However, I sincerely apologize for the disturbances caused by the noise from the pool area and the issues you encountered with the bathroom. We strive to maintain our facilities, and your comments will help us improve our services. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 4.0/5

Sophie G. Business - Confirmed reviews ALL

Confortable and spacious rooms, great pools and gym, available parking. Modern meeting rooms and amazing catering food. Great for small meeting (250 people) . Potential issues : no elevator in the buildings but staff happy to help carry luggage to higher floors. Some rooms have jacuzzi bath-shower combo, which is nice but one step to get in is slippery when wet so not for people at risk of falls because there's no safety handrail or vertical bars.

Dear Sophie G., Thank you for your kind words regarding your recent stay at our resort. We are delighted that you found our amenities and accommodation comfortable and spacious. It is also wonderful to hear that our team provided assistance with your luggage, as we strive to ensure our guests have a pleasant experience despite the absence of elevators. We appreciate your feedback about the jacuzzi bath-shower combo and the safety features. Your comments will be taken into consideration as we continue to enhance our offerings. We hope to welcome you back for another enjoyable stay in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Ashish B. Business - Confirmed reviews ALL

rooms good, a big negative is missing lifts. hauling luggage to 3rd floor is a task. breakfast very nice spread but repetitive. need to change may be 1-2 items daily. staff polite. may be consider having a shuttle service (paid) in the evening to city center if possible.

Dear Ashish, Thank you for your feedback regarding your recent stay at Mercure Gold Coast Resort. We appreciate your comments about our location and the challenges you faced with dining options, particularly regarding the restaurant's operating hours. Your observations about the absence of lifts and the breakfast variety are valuable, and we take them into consideration for future improvements. Additionally, while we do not currently offer a shuttle service, we appreciate your suggestion and will keep it in mind. We are glad to hear that you found our staff polite and the rooms satisfactory. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Geoff L. Couples - Confirmed reviews ALL

Two night stay this time to totally relax and take in the local sites. The staff are very professional but still manager to spoil us while going about their chores.

Dear Geoff, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed a relaxing experience and appreciated the professionalism of our staff. Your feedback motivates us to continue delivering excellent service. Best wishes, Mercure Gold Coast Resort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.