Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,470 reviews

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Twin Room

Photo out of - Classic Twin Room

Smart and spacious, featuring two queen beds, Wi-Fi, tea and coffee making facilities, and a smart TV with streaming access. Located on levels 2 and 3 with garden surrounds ensures a restful retreat after exploring the Gold Coast.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony
See availabilities

Upgrade your stay in a Superior King Room with a plush king bed, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms feature elevated views of the pool or golf course, with resort facilities including dining, pools and sports courts

  • Views:

    Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Upgrade your stay in a Superior Twin Queen Room with two plush queen beds, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms offer views of the pool or golf course, with resort facilities including dining, pools and sports courts.

  • Views:

    Golf view or Pool side

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort King Room offers ground-floor convenience with direct access to tropical gardens, pool or golf course surrounds. Enjoy a plush king bed, smart TV, Wi-Fi and in-room refreshments, all within the resort's relaxed village-style setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort Twin Queen Room offers ground-floor ease with direct access to tropical gardens, pool or golf course surrounds. Featuring two queen beds, smart TV, Wi-Fi and in-room refreshments, it's a comfortable retreat in the resort's relaxed setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege King Spa Room with direct garden access. Featuring a plush king bed, spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation, blending comfort with a calm resort atmosphere.

  • Views:

    Garden View or Patio

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege Twin Queen Spa Room with direct garden access. Featuring two queen beds, indulgent spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation in the resort's calm surrounds.

  • Views:

    Garden View or Patio

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible Resort Rooms offer the perfect respite after exploring the best of the Gold Coast. Rooms feature a Queen and Single Size beds, tea & coffee making facilities, a bar fridge, and bathroom with a Roll in shower and support rails throughout.

  • Views:

    Garden View

Max. number of persons
3
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • 292 rooms
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • 292 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Indonesian
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Video game area
  • Board games available
  • Play area
  • Green area

Well-being

Billabong Pool

  • Outside
  • On site

The Oasis Pool

  • Outside
  • On site

Gymnasium

  • On site

Sports and leisure

Gym

  • On site

Tennis Additional charge

  • On site

Tennis

  • Nearby

Golf Additional charge

  • On site
  • Golf course 18 holes

Table tennis

  • Nearby

Basketball court

  • On site

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Basketball court

  • Nearby
  • On site
  • Enclosed outdoor parking
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 1.2 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Street Parking

Palm Meadows Drive, Side Access Street, Street Parking, 4211 Carrara

GPS:-28.029653, 153.376648

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 50 parking spaces
  • Max Limited Height: 3 m / 1.5 ft

The Green Dining

Photo out of - The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Cooking style
Bistro
Capacity
180
Accessibility
Accessible service
64 Palm Meadows Drive, CARRARA, 4211 Carrara, Australia
Telephone +61 7 5555 7711

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Sit back with your favourite beverage and enjoy the view overlooking the golf course, or choose comfort food takeaway options from our seasonal menu to savour in the privacy of your room - the perfect way to indulge all day, your way

The Health and Fitness centre is a fully equipped health club with an extensive range of cardio and weight training equipment.

Future Therapy offers a full range of massage and beauty treatments including a signature remedial massage and full deluxe anti-stress facial using "certified organic" skin care products.

Share your special day with family and friends among the lush surroundings of the resort with sweeping views of the Gold Coast hinterland, creating the perfect ambience. As an all-inclusive venue from pre-wedding delights to the big day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,470 reviews

Customer review rating 4.0/5

Eniko M. Families - Confirmed reviews ALL

Dear Eniko, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our customer service, comfortable accommodations, and cleanliness. Your suggestion for more variety in our breakfast options is appreciated and will be considered for future improvements. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Tim M. Families - Confirmed reviews ALL

Dear Tim, Thank you for your positive feedback. We are delighted to hear that your family enjoyed the buffet and had a great time at the pool. It is our goal to provide a memorable experience for all our guests. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Emily G. Families - Confirmed reviews ALL

Dear Emily, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, clean accommodations, and comfortable beds. It is wonderful to know that you found plenty of activities to enjoy. We look forward to welcoming you back on your next visit. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Barry H. Friends - Confirmed reviews ALL

Dear Barry H., Thank you for your positive feedback regarding your comfortable stay at our resort. We are delighted to hear that you and your group were pleasantly surprised by our facilities and the quality of meals. Your satisfaction is our priority. Goodbye, Mercure Gold Coast Resort

Customer review rating 3.5/5

Graeme J. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Gold Coast Resort. We are pleased to hear that you found the room and facilities to your satisfaction, as well as the restaurant and bar experience. We acknowledge your concerns regarding the application of discounts and the service speed in our restaurant. Please rest assured that your comments will be reviewed with our team to enhance our service delivery. We strive to ensure all guests receive prompt and attentive service, and your experience will help us in our efforts to improve. Thank you once again for your valuable insights. We hope to welcome you back for an even more enjoyable stay in the future. Best regards, Mercure Gold Coast Resort

Dear Eniko, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our customer service, comfortable accommodations, and cleanliness. Your suggestion for more variety in our breakfast options is appreciated and will be considered for future improvements. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Tim M. Families - Confirmed reviews ALL

The kids had a great time in the buffet and in the pool

Dear Tim, Thank you for your positive feedback. We are delighted to hear that your family enjoyed the buffet and had a great time at the pool. It is our goal to provide a memorable experience for all our guests. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Emily G. Families - Confirmed reviews ALL

It was really nice and will definitely be returning

Dear Emily, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, clean accommodations, and comfortable beds. It is wonderful to know that you found plenty of activities to enjoy. We look forward to welcoming you back on your next visit. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Barry H. Friends - Confirmed reviews ALL

Knowing the resort is quite old our group was blown away and surprised with the facilities and the quality of meals available.

Dear Barry H., Thank you for your positive feedback regarding your comfortable stay at our resort. We are delighted to hear that you and your group were pleasantly surprised by our facilities and the quality of meals. Your satisfaction is our priority. Goodbye, Mercure Gold Coast Resort

Customer review rating 3.5/5

Graeme J. Couples - Confirmed reviews ALL

The room and facilities were fine. The restaurant and bar were good however some staff didn’t apply the appropriate Accor + Explorer discount which made us double check every Bill. The evening restaurant service at times was very slow even though we went early and there were only a few diners, if anyone at all, at that time - an example, twice we were seated and told that they’d bring table water to us but in the meantime others were seated and looked after while we still had to wait. However, overall a pleasant stay.

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Gold Coast Resort. We are pleased to hear that you found the room and facilities to your satisfaction, as well as the restaurant and bar experience. We acknowledge your concerns regarding the application of discounts and the service speed in our restaurant. Please rest assured that your comments will be reviewed with our team to enhance our service delivery. We strive to ensure all guests receive prompt and attentive service, and your experience will help us in our efforts to improve. Thank you once again for your valuable insights. We hope to welcome you back for an even more enjoyable stay in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Deborah T. Couples - Confirmed reviews ALL

As a golfer I highly recommend this location.

Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location, particularly as a golfer. It is our pleasure to provide an excellent experience for our guests. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Phillip B. Families - Confirmed reviews ALL

very hepful and friendly staff

Thank you for your kind words regarding your recent stay. We are pleased to know that you found the accommodations comfortable and appreciated our staff's helpfulness and friendliness. Your feedback is valued, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Mikayla G. Families - Confirmed reviews ALL

Great venue. Rooms a little out dated. On site there should be a convenience store/bottle shop.

Thank you for your feedback regarding your stay. We appreciate your comments about the venue and have noted your suggestions regarding the room decor and the availability of a convenience store. Your insights are valuable to us as we strive to enhance our guests' experiences. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Katherine M. Families - Confirmed reviews ALL

A beautiful place to stay, great rooms, good staff and stunning surroundings.

Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed our beautiful surroundings, accommodations, and the service provided by our staff. Your feedback is greatly appreciated. Best wishes, Mercure Gold Coast Resort

Customer review rating 1.0/5

Jemma M. Families - Confirmed reviews ALL

I’m really disappointed to have to make this complaint, but after repeatedly experiencing the same issues, I feel it needs to be brought to management’s attention. During our stay, we have ordered breakfast three times and dinner three times, and unfortunately, on every occasion the meals for our entire family have been so poor that we have been unable to eat them and they have ended up in the bin. We have spent a significant amount of money on food, only to then have to order Uber Eats on top of what we had already paid just so our family could eat. Unfortunately, the drinks have been no better.The coffee has been extremely unpleasant, and the children’s iced chocolates and smoothies have also been undrinkable. Normally I’m not someone who complains, and after the first experience I put it down to perhaps the kitchen being particularly busy. However, after ordering on six separate occasions and continually receiving food and drinks that we simply couldn’t consume, it’s clearly more than a one-off issue.It has been incredibly disappointing, particularly considering how much we have spent. I was also quite concerned yesterday when I ordered a cocktail. I clearly told the waitress that the cocktail was for me, an adult, yet she placed the alcoholic drink down at the end of the table directly in front of my 4- and 5-year old children. I had specifically said it was mine, so I was very surprised she chose to ignore me. An alcoholic drink should never be placed in front of very young children. There also seems to be a significant issue with the preparation and quality of the drinks generally. I’m really not sure what is happening within the food and beverage department, but unfortunately this has been one of the poorest experiences we have had. After giving it multiple chances across several breakfasts and dinners, I genuinely feel the quality needs to be addressed. We have spent a considerable amount of money on meals and drinks that have gone completely to waste, as well as additional money ordering food elsewhere. Sadly that’s the one thing that lets this place down and it could be so beautiful.

Thank you for sharing your feedback regarding your recent experience at Mercure Gold Coast Resort. I sincerely apologize for the disappointments you encountered during your stay, particularly concerning the quality of the meals and beverages. It is concerning to hear that the food did not meet your expectations on multiple occasions, and I appreciate you bringing this to our attention. We strive to provide exceptional dining experiences, and your feedback will be valuable for our continuous improvement. Additionally, I understand your concerns regarding the handling of the cocktail order. The safety and comfort of our guests, especially families with young children, are paramount. I will ensure that this incident is communicated to our team to avoid any similar occurrences in the future. Thank you once again for your feedback. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 2.0/5

Fiana S. Business - Confirmed reviews ALL

Poor quality food, no lifts, acccomodation spread out across the grounds

Thank you for sharing your feedback. I regret to hear that the dining options did not meet your expectations and that you found the layout of our resort to be inconvenient. We appreciate your insights and will consider them in our ongoing efforts to enhance guest experiences. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Steven D. Couples - Confirmed reviews ALL

Good people at reception welcoming good room good value

Thank you for your kind words regarding your recent stay. We are pleased to know that you found our accommodations comfortable and our reception team welcoming. Your satisfaction with the value provided is greatly appreciated. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Jennie G. Solo - Confirmed reviews ALL

Checked in Sunday afternoon but had to carry my own bags No offer of a 'doorman'. Room very dated and did not like having to climb into a spa bath to use the shower. Nice view over the golf course. Breakfast very good with plenty of options.

Thank you for your feedback. We are pleased to hear that you enjoyed the cleanliness of our hotel and the breakfast options. We appreciate your comments regarding the room features and the check-in experience, as they will be taken into consideration for future improvements. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Yenni V. Couples - Confirmed reviews ALL

Great experience, wonderful facilities and staff were really accommodating to last minute booking at restaurant. Highly recommend for short and long holiday.

Dear Yenni V., Thank you for taking the time to share your positive experience at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed the cleanliness of your room, our facilities, and the dining options available. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Colin J. H. Families - Confirmed reviews ALL

Check was quick and easy,room was ready,check out was as simple as dropping the key in a box

Dear Colin J. H., Thank you for your positive feedback. We are pleased to hear that you found our check-in process efficient and enjoyed the convenience of our check-out procedure. Your comfort is our priority, and we look forward to welcoming you back soon. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Patricia P. Families - Confirmed reviews ALL

We had a wonderful stay at Mercure Gold Coast. The facilities are very clean, friendly staff and beautiful surroundings. The pool is fantastic, we truly enjoy our stay.

Dear Patricia P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities clean, enjoyed our friendly team, and appreciated the beautiful surroundings. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 1.5/5

Kristina D. Families - Confirmed reviews ALL

Disappointing stay with poor management and customer service We stayed at Mercury Hotel for two nights while attending the Premiere International soccer tournament, and unfortunately our experience was very disappointing. The biggest concerns were the lack of accountability from management, poor customer service, and what appeared to be insufficient supervision around the outdoor pool and spa. At one point, there were approximately 20 children diving and display bully attitude in the spa area. When I approached management about the situation, I was essentially told it was “first in, best served” and that there was nothing else they could do. I explained that facilities should be available for guests to share fairly and raised concerns about supervision, but management offered no practical solution or action. Noise was also persistent after 10:00 pm, and we had to contact reception to ask for it to be addressed. The accommodation itself felt overpriced considering the outdated rooms on offer, noisy air condition and the menu had very limited options. Overall, the level of service did not match our expectations or what we felt the hotel advertised. The hotel would benefit significantly from better staff training, stronger management accountability, clearer supervision of shared facilities, and upgraded rooms and services. Based on our experience, I would not recommend staying here during school holidays or busy tournament periods, particularly if you expect a comfortable, well-managed and relaxing hotel stay.

Thank you for staying with us during the Premier International tournament and for taking the time to share your feedback. I'm sorry your stay didn't meet your expectations. Regarding the pool and spa, please note that our pool area is not supervised by hotel staff. As shown on the signage throughout the area, we rely on parents and guardians to supervise their children at all times. Our team does its best to monitor the area and step in where needed. During peak periods such as school holidays and major tournaments, when the resort is at capacity, this can be challenging. We appreciate you raising your concerns with our team, and I'm sorry the response you received left you feeling unsupported. I also apologise for the noise after 10:00 pm. Thank you for contacting reception. We take our quiet hours seriously, particularly during busy group periods, and we'll continue working to manage this more effectively. Your comments on the rooms, air conditioning and menu have been passed on to the relevant department heads for review. Feedback like yours helps us prioritise improvements across the resort. Warm regards, Ben Carroll Rooms Division Manager

Customer review rating 4.5/5

Michelle K. Families - Confirmed reviews ALL

Comfortable and well supplied room. The staff are friendly and give great service. They are happy to stop and ask if you need anything. We enjoyed the bar, the restaurants and the buffet breakfast. The excellent standard is what you expect from Accor and they deliver.

Dear Michelle K., Thank you for your wonderful feedback regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed our facilities, comfortable accommodations, and the attentive service provided by our team. It is gratifying to know that our dining options and breakfast met your expectations. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Michaelle S. Families - Confirmed reviews ALL

Wonderful stay as always, excellent customer service and great pool area to relax in.

Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed our friendly staff, excellent customer service, and relaxing pool area. We look forward to welcoming you back for another wonderful experience. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Lee L. Families - Confirmed reviews ALL

Nice resort very helpful and friendly staff … except one guy in restaurant

Thank you for your kind words regarding our resort and the helpfulness of our staff. We appreciate your feedback about the restaurant experience and will take it into account to ensure consistency in our service. Best regards, Mercure Gold Coast Resort

Other web-users rate our hotel

  • 668 reviews 8.8/10 Location
  • 1,630 reviews 7/10 Room
  • 1,484 reviews 8.3/10 Service
  • 37 reviews 4.2/10 WiFi
  • 760 reviews 7.6/10 Comfort
  • 689 reviews 6/10 Cleanliness
  • 617 reviews 7.3/10 Food
  • 505 reviews 8/10 Breakfast

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