Mercure Gold Coast Resort

Customer review rating 4.4/5 14,372 reviews

ALLSAFE approved hotel

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Mercure Gold Coast Resort
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+ 23 Services

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211 carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

THE GREEN RESTAURANT

Type of cuisine: International

The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Cart Takeaway

Type of cuisine: Cafe

Enjoy a range of takeaway items from our seasonal menu and dine in the comfort of your resort room.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Green Bar

Non contractual photo

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,372 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,638 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great value and everything I needed

Customer review rating 5.0/5

Monique A. Couples - 23/02/2021 Confirmed reviews ALL

Stayed just over night but great room and bed plus dinner - was a nice surprise to find - will definitely go back

Great location, quiet area

Customer review rating 5.0/5

Joy Families - 23/02/2021 Confirmed reviews ALL

Loved the location, close to the area where we wanted to be. Wonderful check in experience with friendly staff. Great swimming pool, enjoyed a relaxing afternoon. Fantastic bar and eating area, quenched our thirst with a few drinks. Will definitely recommend to friends and family and looking forward to our next stay.

Great Stay

Customer review rating 5.0/5

Pauline I. Families - 23/02/2021 Confirmed reviews ALL

I felt the members of your staff were of the utmost impeccable people. They went out of their way to be so explanatory of all that was available in your resort. They all were so very helpful, and took the time to explain all the information I required. Thank you Pauline I.

Very disappointing

Customer review rating 1.0/5

David Couples - 23/02/2021 Confirmed reviews ALL

Room was dirty especially the balcony railings. Room had excessive wear and tear. Bathroom door damaged and joins between carpet and woodend floor falling apart. As advised by reception, no room service available. Pool was dirty. Restaurant service was poor and meal was very bland.

great stay

Customer review rating 5.0/5

Tatia H. Families - 23/02/2021 Confirmed reviews ALL

we had a wedding there Jessica & Issac Kena the food was beautiful the venue was great couldnt fault the hope 4days. thank you very much

Friendly staff. Comfortable room

Customer review rating 3.5/5

Anonymous Families - 23/02/2021 Confirmed reviews ALL

Location chosen for proximity to golf course.

Mostly good

Customer review rating 4.0/5

Anonymous Friends - 22/02/2021 Confirmed reviews ALL

Room was good except for the fridge which never stopped running.

Great stay

Customer review rating 5.0/5

Julieann N. Families - 22/02/2021 Confirmed reviews ALL

Staff were lovely and helpful, food was delicious and served quickly, beds and pillows comfy, rooms clean, quiet, grounds are gorgeous with all the greenery.

Well located, good stay

Customer review rating 4.5/5

Leearne D. M. Business - 22/02/2021 Confirmed reviews ALL

All the staff were very helpful and attentive. Very good experience.

Fabulous resort!

TripAdvisor rating 5.0/5

owenoakeyconsulting 22/02/2021 TripAdvisor review

Fantastic spa room, pool and spa area plus restaurant (great food) and takeaway service (superb coffee!!) Very friendly and helpful staff. Loved the view of the lake from balcony Enjoyed our stay very much xx

Well located, Good Stay & Free Parking

Customer review rating 4.0/5

Michael Business - 21/02/2021 Confirmed reviews ALL

Breakfast set up was much better, you only pay for what you order and eat.

Great services and staff

Customer review rating 4.5/5

Cameron C. Couples - 21/02/2021 Confirmed reviews ALL

Had a lovely time at your Gold Coast hotel. The staff were really friendly and very helpful.

Great location, great price

Customer review rating 3.5/5

Mischelle Friends - 21/02/2021 Confirmed reviews ALL

Nice hotel with good facilities, friendly staff and clean and tidy rooms. Close to shopping centres and Surfers.

Excellent relaxing week-end away

Customer review rating 4.5/5

Viola P. Couples - 20/02/2021 Confirmed reviews ALL

As always the staff and service was exceptional. Thank you for the room upgrade, it was most appreciated :-)

Great value

Customer review rating 4.0/5

Ross Families - 20/02/2021 Confirmed reviews ALL

Spacious comfortable Air conditioned rooms in quiet garden surrounds, very comfy beds, good pools, tennis courts, friendly check in staff

stay-cation

Customer review rating 4.5/5

Joel Families - 19/02/2021 Confirmed reviews ALL

great spot clean rooms friendly staff great food at good prices

Great location and exceptional reception service

Customer review rating 5.0/5

Chris Families - 19/02/2021 Confirmed reviews ALL

Very friendly and helpful. Particular mention to Assistant Manager ‘Ben’ who went over and above with a technical issue I had. Ben, great job with my ‘card’. You are a credit to the hotel.

clean and nice place to stay

Customer review rating 4.0/5

Julinar H. Couples - 18/02/2021 Confirmed reviews ALL

we will come back to stay at mercure resort again for sure

Great Staff

Customer review rating 5.0/5

Kylie W. Families - 17/02/2021 Confirmed reviews ALL

I had booked 4 rooms for my family and initially one set of our room cards wouldn't open the door so we had that corrected, then I phoned the restaurant to confirm what time I had booked our dinner for 6:30 or 6:45 as I couldn't recall. I had booked dinner with the restaurant after I made my reservation for the rooms. A staff member told me that she was unable to view the system without her manager and that her manager wasn't there at that time. I left my number for the manager to contact me when she was back. Half an hour later I phoned again as I hadn't heard. My call went through to reception, I explained what happened and he went to the restaurant to ask for me as nobody was picking up. It took so long that I ended up hanging up the phone. We went for a swim then becoming worried I phoned again and was told that they would call my room back. This time they did call back but told me unfortunately they could not see my booking in the system and that I wouldn't be able to have dinner until 7:45 which was too late for the toddlers. I then explained everything that happened so far and that because they had left it so late to let me know I didn't have anything else organised. The restaurant manager listened to me and managed to rearrange the tables bringing our dinner booking back to 7 p.m. which was great. When we arrived to dinner we were treated absolutely fantastically. The staff went over and above their call of duty to make sure that everything was ok. They offered free garlic cobs and everyone at our table loved the new waiter Jason I believe his name was. He managed to organise our table brilliantly, everyone was chopping and changing orders and he got everything perfect and correct and he was just brilliant. Some way through dinner I realised how well they were looking after us over and above the call of duty. I really appreciate it. Additionally the pool for the little children was perfect and I like the fact that you allowed drinking near the pool. The rooms are clean, well appointed and private and the general atmosphere is relaxing. I would definitely book again.

Customer review rating 3.5/5

Anonymous Business - 17/02/2021 Confirmed reviews ALL

Everything was good. ordered bacon and eggs for breakfast however it came with no bacon. Minor complaint.

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