Mercure Gold Coast Resort

Came for a Mother’s Day getaway .When I booked the room I booked for 2 adults one child .I then decided to pay extra an book the breakfast I assumed it would be for the three of us as that’s how many I booked the room for but nope only two people .The cooked breakfast was not the best I should of just stuck to the Continental .

We love staying at the Mercure Gold Coast. We enjoy the peaceful location and delightful setting. Anywhere we need to go on the Gold Coast, the beaches or hinterland is easily accessible. The staff are always so welcoming and nothing is ever a bother for them. Such a lovely quiet and peaceful area for our early morning walks. Restaurant is always good with excellent range of food and very reasonable prices. Complimentary secure car parking is a real bonus.

Well located clean and quiet place

My first impression of the hotel was that it needed an update, however, I accept that Covid has possibly affected this possibility. Or delay. Room was adequate, very clean exceptionally large. It badly needs an update. New carpet, more colour. I would have liked an extra blanket or thicker doona as I needed to fold existing one to double up. Water pressure in the shower left a lot to be desired. Very poor. On a very positive note, the staff were very friendly, attentive, considerate and professional. Dinner in the restaurant was delicious. I wish that I had eaten there more often. I chose Mercure as it was convenient to my needs. I would not overlook it as another possibility, however would have preferred a little more luxury. Many thanks to all the staff.

My family throughly enjoyed our stay at the Mercure Gold Coast Resort. It had all the amenities that we needed, the food was delicious and the staff were friendly and accomodating and the room was comfortable. We will definitely come back here in the future.

We stayed over a weekend and your staff were very friendly and accommodating, helping us book an extra night when we decided to extend our stay.

Clean facility professional staff

Good stay, located a short distance from our trade show. All front office staff helpful and accommodating, especially - TJ, she was outstanding. The restaurant and bar, welcome relief from standing all day at trade show. Pre diner drink's service ideal. Diner was good on four nights, with a special mention for the pork ribs and the lamb shanks, both cooked to perfection.

Room was good. Phone in room didn’t work, which I relayed to multiple staff, but no acknowledgment or action was taken. Then food is disappointing. Overpriced for the quantity/presentation/ and fact it needs to be collected from reception.

The stay was lovely with a clean room upon arrival and a beautiful spot not far from surfers and it was quite relaxing

Business trip haven't stayed for a number of years and exceptional in every respect will make it my go to stay on the coast - many thanks

Our family of 4 stayed for 1 night at the Mercure Gold Coast Resort which was clean and well appointed. We didn't get to make use of all the great amenities on site but there was a wide range to choose from. The staff were very friendly, professional and helpful. A few things were a bit out of date in the bedroom, primarily in the bathroom: broken hand towel hanger, cracked sink, missing spoons for the complimentary coffee/tea. But overall, very nice stay.

Lovely stay as always, unfortunately I left a shirt in the room (rushing as always) - I called the hotel when I got home on Thursday 6th May ... the lady checked with housekeeping on the radio but they hadn't serviced the room at that time ... she said she would call back. I assume, considering no-one called me back that housekeeping didn't come across the white VRC polo shirt??

Loved it, was so relaxing, we got all help we needed from staff members, thank you for making our stay very enjoyable. we were checked in early and easily enough to have a good kick start of our holiday and same easy checking out process.

As usual, we were treated like royalty. We stay here a lot because the staff are always so helpful, friendly and caring. We've stayed at Sofitel, Pulman, Novitel and Mantra but this Mecure is definitely our favourite.