Mercure Gold Coast Resort 4 stars

Checkin was good and the stay was good. We kept getting welcome messages for different people on the tv though and the cot wasn’t set up when we got there leading us to believe we were in the wrong room.

The bedding was perfect and the room was beautiful. The facilities were great thank you.

We visited in July and now again in January. Nice and close to the stadium as we visit for sport. I always look forward to a good buffet breakfast but this is what disappointed me the most this time. Each morning i asked for a serve of poached eggs to eat with my cooked buffet food and each morning i would have finished my breakfast before i received. Twice a persevered with the extremely sloppy scrambled egg because i was time poor and needed to get to a game . The last day of our stay i decided to be proactive and order my eggs as soon as i got to the counter to check in with my room number. The lady would not take my order till i found a table which i did and promptly ordered my eggs poached soft. I ate in reverse starting with fruit and pastries. After 30 minutes i got my hot food thinking my eggs would arrive shortly. I had noticed that the gentleman beside our table received a full meal even though he ordered 15 minutes after me so i went and reminded the waitress i was still waiting on my eggs. Her reply was yes they must be ready by now. Another 5 minutes later and I received my eggs - by now my hot food is cold - and my eggs are also cold and hard poached. I did not eat my eggs and was so angry that i had to wait so long for an incorrect order. The initial lady that told me to order once i got a table asked me about my eggs as i walked out and when i told her what happened her reply was -"oh thats not good . Sorry to hear that" So even when i preempted the delay in my eggs i still could not get the right service. 5 mornings of disappointment. Each morning we ate breakfast at a different time and not all mornings were busy. Not having and under cover carpark every night was not a good thing however. My car is undercover at my house and having it undercover at a hotel is a draw card for me. Room was comfortable . Cleaners were good.

We had really comfortabe time at mercure Gold Coast Resort. Very good value for money compare to the other hotels by the beach. Breakfast was really tasty and plenty of choices available. Overall I am very satisfied with this stay. Thank you for your hospitality.

The room was comfortable and the staff friendly and helpful.

Our stay from the time we checked in to the time we checked out was great, all the staff were very friendly , always smiling and willing to assist. The meals at night were very good and reasonably priced, we ate there every night of our stay, there was a good variety for breakfast although if there was one downfall it was the scrambled eggs, they tasted like they were made from the powder variety you can buy not fresh eggs. The room was spacious with a nice view overlooking the Palm meadows Golf course and the beds were very comfortable and it is in a good location. I would not have any hesitation in recommending the Mercure to any of my family and friends.

Good short stay. The food at the restaurant was very good for both breakfast and dinner.

The cleaners set the AC way too cold! It was on the lowest possible setting and max speed.

The rooms were great. The pool area was great. We paid for 3 adults and 1 child, however we only received 1 set of toiletries, would have been great to get at least 2 sets.We had prepaid breakfast for a whole week and got really bored with the same menu every morning. Some changes to the menu would have been great. Need to cater with a few more staff and tables for breakfast.

Excellent. Bed could be improved as it was a bit soft/spongy.

Easy to deal with. Friendly people

Our room was a good size and comfortable for 2 x adults and an 11 year old child. The pool was very enjoyable, although it could get busy, meaning that getting a seat could be a challenge. We also enjoyed the spa, sadly this was under repair for the last few days of our stay. We pre-paid for the buffet breakfast, this was quite good with a generous selection, although the serving area could get very tight during busy times and it was difficult to get out the door to the outdoor eating area as the door required opening with a handle rather than simply pushing open

First class experience in all area of the hotel. Clean Friendly staff Great food Great pools Great location Nothing negative to write

The place was great but there can be improvement made. We have stayed at other Mercure hotel and there staff was more friendly then it was here.

Wonderful staffs with services, especially Adam from the restaurant. He's very proactive staff, he's been given our family great service, he remembered what we need every morning when we arrived in the restaurant for breakfast buffet, couldn't ask for a better staff like him. We will return to this place if Adam is around, sure he's a great asset to the hotel, love his smile & never forget his warm hospitality. My two boys love him so much !!