Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,767 reviews

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Mercure Gold Coast Resort - Image 1
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64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,767 reviews

TripAdvisor Rating  4.0/5  1,768 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Natalie B. Families - Confirmed reviews ALL

It would have been nice to have been told on Day 1 that all our restaurant and bar expenses only accrue points if charged to the room. The first person to mention it was when we were leaving on Day 5. Also didn’t get our bonus drinks vouchers because the guy at the bar “forgot” to put them through, despite me handing him my phone for him to process them.

Customer review rating 3.0/5

Luke H. Couples - Confirmed reviews ALL

Grounds and room were lovely. The main recurring problem was around the fact that the room rate/inclusions we booked (buffet breakfast for two daily, one alcoholic drink per day per person, late checkout) seemed to not actually be attached to our booking. Everyone at the hotel from reception at check in, to the restaurant for breakfast, to the bar for the drink redemptions, had no idea about the promotional deal/room type. Couldn’t tell us what was included for the drinks etc. All relatively minor things but it kept mounting over a 5 night stay. We kept thinking surely they’ll figure it out tomorrow. But nope, no department had gone to reception or their manager and raised there was an issue (we did upon checkin, and each time it happened). Everyone seemed content to just “let reception deal with it at checkout”. The checkout lady was lovely if a little blindsided, and everything was resolved after I explained and showed my booking confirmation inclusions (for the 15th time in 5 days) but it just seemed pretty “lax”.

Dear Luke, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your kind words about our grounds and room. However, we regret to learn that your experience with the promotional deal and its inclusions did not meet your expectations. It is concerning to hear that there was confusion surrounding the amenities associated with your booking. We strive to ensure that all staff members are informed and equipped to assist guests effectively. Your comments regarding the lack of communication among departments are invaluable, and we will take them into account as we continuously work to improve our service standards. We are pleased to know that our checkout staff was able to resolve the issue, even though it required multiple confirmations. Your experience is important to us, and we thank you for your patience throughout your stay. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 1.5/5

Susan B. Couples - Confirmed reviews ALL

Once in the parking area, it was difficult to find the building your room is in, and then you had to carry your bags up steps.

Dear Susan, Thank you for sharing your feedback. We’re sorry to hear that locating your building and navigating the steps caused frustration during your stay. We understand how important clear directions and easy access are, especially when traveling with luggage. We’re currently reviewing our signage and arrival instructions to make the process smoother for future guests. While our property does not have elevators, we’re always happy to assist with luggage whenever needed. We appreciate you bringing this to our attention and hope to have the chance to provide you with a more seamless experience in the future. Best regards, Mercure Gold Coast Resort.

Customer review rating 5.0/5

Kathryn D. Solo - Confirmed reviews ALL

Parking was easy, the room was very comfortable and the takeaway food from the Cart was very good

Dear Kathryn, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our parking convenient, enjoyed the comfort of your room, and appreciated the takeaway food from our Cart. Your positive comments are greatly valued, and we hope to welcome you back again soon. Kind regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Lyn S. Business - Confirmed reviews ALL

We’ve stayed at Mercure Gold Coast Resort quite a few times now for our annual event, and it’s always a good experience. The staff are mostly all pretty friendly and helpful, and the rooms are clean and comfortable. The resort has a gym, which is a nice addition, nice pool area, function area is nice and outdoor areas are great also. The breakfast offers a good spread with plenty of options. While the main menu is still quite limited for dietary requirements, the team did a much better job with the event menu this time, which was appreciated. Overall, a good experience once again. We look forward to returning next year.

Dear Lyn S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a positive experience during your annual event and that our team's friendly service, as well as the cleanliness and comfort of the rooms, contributed to your overall satisfaction. It is wonderful to know that you enjoyed our gym, pool area, and function spaces. We appreciate your comments on the breakfast offerings and are pleased to hear that the adjustments made to the event menu positively impacted your experience. Your feedback regarding dietary options is valuable, and we will continue to explore ways to enhance our menu to better accommodate diverse needs. Thank you once again for your kind words. We look forward to welcoming you back next year for another enjoyable stay. Best regards, Mercure Gold Coast Resort

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Other web-users rate our hotel

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  • 700 reviews 7/10 Food
  • 512 reviews 7.6/10 Breakfast
  • 341 reviews 6.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.