Customer review rating (ALL Rating) 4.3/5 2,880 reviews
Mercure Gold Coast Resort
64 Palm Meadows Drive, CARRARA
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Access: 7.6 km / 4.7 mi 1 hrs 30 min walk / 10 min drive
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The Green at Mercure Gold Coast Resort is your neighbourhood locale, offering dinner every night with your favourite dishes in a casual dining space. Our Executive Chef is inspired by the warm balmy Queensland weather and it's delicious produce.
Enjoy a range of takeaway items from our seasonal menu and dine in the comfort of your resort room.
Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities and a flat screen TV. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Bad room, smelly room. The breakfast was only the good part of the stay. The locations is interior but quiet.
TripAdvisor rating 2.0/5
Cajetan D TripAdvisor review
I been there for 3 nights from 28th Jan. Being an Accor member, I was given a complementary night and paid for room and breakfast for 2 nights (B&B). The check-in process was smooth. When entered into room, the room looked old with all old flooring at entrance and damaged at some parts. This was not what expected from the photos displayed. Next morning when we went for breakfast, we were told, as it as complimentary stay, breakfast was not included (Understand as I may have missed to read T&C). After some discussion, the last day breakfast was swapped with complimentary stay. Next morning again, when we went for breakfast, we were told, children's included in our reservation were not included for breakfast and that we need to pay. We were approached at the breakfast table by manager and argued that kids are not included. After lot of discussion and to avoid further humiliation in front of other guest and family, I told the manager to charge the kids breakfast to my room which was later charged to my card. After checkout when I emailed the hotel about the issue, the manager confirmed that indeed it was a system issue and it fell through the cracks and as a goodwill he will refund $15. Why did the manager didn't bother to confirm the reservation before confronting? This behaviour is not acceptable.
Good resort style hotel
TripAdvisor rating 4.0/5
JohnandWendy TripAdvisor review
Good resort style hotel. A little out of the way so own transport beneficial. Highlight was the swimming pool area. The hotel was better than expected and we had no complaints. We had a package which included food and beverage credits. This worked out to be good value.
great surprise for our visitors
Customer review rating 4.5/5
Bernard Friends - Confirmed reviews ALL
We 'shouted 'our visitors from overseas to a couple of nights here, and they thoroughly enjoyed it. They were quite taken by the relaxed atmosphere and how quiet it as especially when they realised how close they were to all the GC attractions. Will try to do it again for their next visit to Aust.
Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Han Rong Kok Assistant Manager - Front Office
Good place to stay with kids
Customer review rating 4.0/5
Kelly Families - Confirmed reviews ALL
The $20 room credit is great if you don’t have your room serviced daily. We used this for breakfast on the last day of our stay. The pool is fantastic, sometimes there were pool noodles etc provided for the kids to lay with, other days there weren’t any. We did have an issue with something being moved in our room but the staff were attentive and professional about hearing my concerns and dealing with the issue.
Dear Kelly-Anne M., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that your important medication was taken away during your stay. we will follow up with the team and avoid further occurrence for the future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuta Sasaki Assistant Manager - Front Office
Big modern rooms
Customer review rating 4.0/5
Anonymous Families - Confirmed reviews ALL
We stayed in a 2bd suite and it was large and modern. Having 2 kitchenettes and 3 bathrooms was excellent, though providing a toaster, kettle, microwave, plates, bowls and utensils but no sink was a bit odd. On the 3rd night we found the tea towel and dishwashing liquid but had to ‘wash up’ in the bathroom sink. Have to drive to everywhere - shops, beach etc though the pool, gym, bar and restaurant on site were great.
Dear Tod S., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuta Sasaki Assistant Manager - Front Office
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price