Mercure Gold Coast Resort

Customer review rating 4.4/5 14,747 reviews

ALLSAFE approved hotel

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Mercure Gold Coast Resort
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+ 23 Services

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Self-service catering
Business services
  • 14 Meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211 carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Golf view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Golf view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View, Patio *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View, Patio *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

THE GREEN DINING

Type of cuisine: International

The Green at Mercure Gold Coast Resort is your neighbourhood locale, offering dinner every night with your favourite dishes in a casual dining space. Our Executive Chef is inspired by the warm balmy Queensland weather and it's delicious produce.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Cart Takeaway

Type of cuisine: Cafe

Enjoy a range of takeaway items from our seasonal menu and dine in the comfort of your resort room.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Green Bar

Non contractual photo

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,747 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,650 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Stayed with the Saints!

Customer review rating 4.5/5

Peter M. Couples - 11/05/2021 Confirmed reviews ALL

Great location with views over the golf course. Food was great and cocktails too!

Dear Mr Mcallum, Thank you for your review. Great to see you had an enjoyable stay with us. We are lucky to reside along Palm Meadows Golf Coarse, which does supply some spectacular views. I do note your comments in regards to the bathroom however, and i will ensure your feedback is noted to our maintenance team. Once again, Thank you for your review. We hope to welcome you back again soon. Warm regards, Ben Carroll Guest Services

Relaxing stay

Customer review rating 5.0/5

Fiona B. Families - 11/05/2021 Confirmed reviews ALL

We wanted a relaxing short stay that was in easy reach of the coast, and the Mercure Gold Coast certainly fit the bill. We enjoyed the pool and spa, along with drinks at the bar and dinner in the restaurant, and were very happy with all of these. The trip into the coast was quick and easy, and it was nice to be away from the hustle and bustle when we wanted. We definitely plan on staying again

Dear Fiona, Thank you for your fantastic feedback. We are elated to see you had an enjoyable experience. We hope to welcome you back again soon. Warm regards, Ben Carroll Guest Services

Wonderful good stay

Customer review rating 5.0/5

Peter A. S. Solo - 11/05/2021 Confirmed reviews ALL

resort excellent close to everything staff wonderful friendly

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. We are thrilled to see you had an enjoyable stay with us. We look forward to welcoming you back on a return stay. Sincerely, Ben Carroll Guest Services

Great Room

Customer review rating 4.0/5

Anonymous Couples - 11/05/2021 Confirmed reviews ALL

The room was a great size in a good location near the restaurant and pool. Breakfast was very reasonably priced and tasty.

Dear Liam, Thank you for your review. Our team & I are elated to see you had an enjoyable experience with us. We look forward to welcoming you back again soon. Warm regards, Ben Carroll Guest Services

Lovely place for a relaxing weekend getaway

Customer review rating 4.5/5

Gibbsie Couples - 11/05/2021 Confirmed reviews ALL

Our go to location for a peaceful time away

Dear Mr G., Thank you for your great feedback. We are very happy to see you had an enjoyable and relaxing time with us. We look forward to welcoming you back again soon. Regards, Ben Carroll Guest Services

Ok stay

Customer review rating 3.5/5

John /. Families - 11/05/2021 Confirmed reviews ALL

Came for a Mother’s Day getaway .When I booked the room I booked for 2 adults one child .I then decided to pay extra an book the breakfast I assumed it would be for the three of us as that’s how many I booked the room for but nope only two people .The cooked breakfast was not the best I should of just stuck to the Continental .

Dear Colleen, Thank you for taking the time to leave us some insight into your recent stay with us at Mercure Gold Coast Resort. Whilst i am please based on your score, you had an enjoyable experience, I do however note your comments in regards to the breakfast. The bed & breakfast package at the hotel, is only inclusive for 2 adults unfortunately. We do not have a package that is inclusive of the children. I apologize you were not aware of this before booking for the breakfast, and i will certainly forward your feedback to our team in regards to the quality of your breakfast. Once again, Colleen. Thank you for your review. We do hope we get the chance to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Well located with easy access to most locations on the Gold Coast and Hinterland.

Customer review rating 4.5/5

Ross Families - 11/05/2021 Confirmed reviews ALL

We love staying at the Mercure Gold Coast. We enjoy the peaceful location and delightful setting. Anywhere we need to go on the Gold Coast, the beaches or hinterland is easily accessible. The staff are always so welcoming and nothing is ever a bother for them. Such a lovely quiet and peaceful area for our early morning walks. Restaurant is always good with excellent range of food and very reasonable prices. Complimentary secure car parking is a real bonus.

Dear Mr B., Thank you for your review. Our team & I are very pleased to see you had an enjoyable experience. We work hard to ensure our guests are well looked after, so your exceptional feedback is very warming to hear. I will certainly ensure our team are aware of your kind comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Ben Carroll Guest Services

Great stay

Customer review rating 5.0/5

Leeanne B. Families - 10/05/2021 Confirmed reviews ALL

Well located clean and quiet place

Dear Leanne B., Thank you for taking the time to share your feedback. I will ensure it is shared with our team, Including Jayden, one of our F&B attendants. We hope to welcome you back to our hotel very soon! Warm regards Ben Carroll Guest Services

Enjoyable, convenient stay.

Customer review rating 3.5/5

Lyn T. Friends - 10/05/2021 Confirmed reviews ALL

My first impression of the hotel was that it needed an update, however, I accept that Covid has possibly affected this possibility. Or delay. Room was adequate, very clean exceptionally large. It badly needs an update. New carpet, more colour. I would have liked an extra blanket or thicker doona as I needed to fold existing one to double up. Water pressure in the shower left a lot to be desired. Very poor. On a very positive note, the staff were very friendly, attentive, considerate and professional. Dinner in the restaurant was delicious. I wish that I had eaten there more often. I chose Mercure as it was convenient to my needs. I would not overlook it as another possibility, however would have preferred a little more luxury. Many thanks to all the staff.

Dear Mrs T., Thank you for your review. We very much appreciate you taking the time to leave us some insight into your recent experience with us at Mercure Gold Coast Resort. It is feedback like this that assists us in knowing what we are doing right, and where we can improve. We do hope you consider staying with us again, As it was a pleasure to have you stay with us for the few days you were here. Once again, Thank you for your review. Warm regards, Ben Carroll Assistant Manager

Extremely happy

Customer review rating 5.0/5

Pauline B. Families - 10/05/2021 Confirmed reviews ALL

My family throughly enjoyed our stay at the Mercure Gold Coast Resort. It had all the amenities that we needed, the food was delicious and the staff were friendly and accomodating and the room was comfortable. We will definitely come back here in the future.

Dear Pauline, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. Our team do their very best to ensure our guests are well looked after, and i am pleased that we were able to impress. We do hope we get the chance to welcome you back soon. Warm regards. Ben Carroll Guest Services

Friendly staff

Customer review rating 4.0/5

Amanda P. Couples - 09/05/2021 Confirmed reviews ALL

We stayed over a weekend and your staff were very friendly and accommodating, helping us book an extra night when we decided to extend our stay.

Dear Amanda, Thank you for your review. We very much appreciate your kind words about our hotel & team. I will ensure your feedback is forwarded to our team. Once again, Thank you for your review. We do hope we get the chance to welcome you back again soon. Warm regards, Ben Carroll Guest Services

Nice stay

Customer review rating 4.0/5

David Business - 09/05/2021 Confirmed reviews ALL

Clean facility professional staff

Dear David, Thank you for taking the time to leave us some feedback from your recent experience with us at Mercure Gold Coast Resort. We hope to welcome you back again soon. Ben Carroll Guest services

Trade show

Customer review rating 4.5/5

Andrew M. Business - 09/05/2021 Confirmed reviews ALL

Good stay, located a short distance from our trade show. All front office staff helpful and accommodating, especially - TJ, she was outstanding. The restaurant and bar, welcome relief from standing all day at trade show. Pre diner drink's service ideal. Diner was good on four nights, with a special mention for the pork ribs and the lamb shanks, both cooked to perfection.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back again soon. Regards, Ben Carroll Guest Services
Customer review rating 3.0/5

Jess Solo - 09/05/2021 Confirmed reviews ALL

Room was good. Phone in room didn’t work, which I relayed to multiple staff, but no acknowledgment or action was taken. Then food is disappointing. Overpriced for the quantity/presentation/ and fact it needs to be collected from reception.

Dear Jessica Thank you for taking the time to provide us with your feedback and the additional time spent discussing over the phone. We really appreciate the sincerity within your comments and be assured we have shared these with the team. I trust our small gesture of goodwill goes someway to proving your loyalty is very important to us. I hope to see you again at the resort. Regards Neil Neil Scanlan General Manager Mercure Gold Coast Resort

Great Stay

Customer review rating 5.0/5

Janayah Couples - 09/05/2021 Confirmed reviews ALL

The stay was lovely with a clean room upon arrival and a beautiful spot not far from surfers and it was quite relaxing

Dear Janayah, Thank you for your great review! We very much appreciate the kind words. We look forward to welcoming you back on a return trip. Warm regards, Ben Carroll Guest Services

Comfortable / great service at each department reception/ housekeeping , bar and restaurant

Customer review rating 5.0/5

Peter S. Business - 09/05/2021 Confirmed reviews ALL

Business trip haven't stayed for a number of years and exceptional in every respect will make it my go to stay on the coast - many thanks

Dear Mr S., Thank you so much for taking the time to let us know about your stay, and we are so delighted to know how much you enjoyed it. I do hope we will have the chance to welcome you back before too long. Kind regards, Lizzie Arthur Guest Services

Good 1 night stay

Customer review rating 4.0/5

Corinne Families - 08/05/2021 Confirmed reviews ALL

Our family of 4 stayed for 1 night at the Mercure Gold Coast Resort which was clean and well appointed. We didn't get to make use of all the great amenities on site but there was a wide range to choose from. The staff were very friendly, professional and helpful. A few things were a bit out of date in the bedroom, primarily in the bathroom: broken hand towel hanger, cracked sink, missing spoons for the complimentary coffee/tea. But overall, very nice stay.

Dear Corinne, Thank you for your review. We very much appreciate you taking the time to leave us some insight into your recent experience with us. Great to see our team were able to impress. However, I do note your comments in regards to the quality of the room. I do apologize that your room was not to standard. Rest assured, your feedback does not go unnoticed, and we will ensure our team address the maintenance issues and lack of amenities in your room. Once again, Thank you for your review. We do hope we get the chance to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Convenient - always well looked after

Customer review rating 4.5/5

Paul H. Business - 08/05/2021 Confirmed reviews ALL

Lovely stay as always, unfortunately I left a shirt in the room (rushing as always) - I called the hotel when I got home on Thursday 6th May ... the lady checked with housekeeping on the radio but they hadn't serviced the room at that time ... she said she would call back. I assume, considering no-one called me back that housekeeping didn't come across the white VRC polo shirt??

Great Location, good service

TripAdvisor rating 5.0/5

Nashbakhit 13/04/2021 TripAdvisor review

Loved it, was so relaxing, we got all help we needed from staff members, thank you for making our stay very enjoyable. we were checked in early and easily enough to have a good kick start of our holiday and same easy checking out process.

Excellent care and courtesy by All Staff

TripAdvisor rating 5.0/5

Damien C 22/03/2021 TripAdvisor review

As usual, we were treated like royalty. We stay here a lot because the staff are always so helpful, friendly and caring. We've stayed at Sofitel, Pulman, Novitel and Mantra but this Mecure is definitely our favourite.

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