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Mercure Gold Coast Resort 4 stars

Customer review rating 4.4/5 13,892 reviews
Mercure Gold Coast Resort
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+ 25 Services
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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodations

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36m²
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36m²
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36m²
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36m²
  • Views: Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

THE RESTAURANT

Type of cuisine: International

Open every day from 6:30am until late, The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,892 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,600 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located and very pleasant site

Customer review rating 4.4/5

Mrs M. M. Families - 14/02/2020 Confirmed reviews ALL

The whole experience at the hotel was excellent.

Peaceful sanctuary

Customer review rating 4.4/5

Sarah Business - 13/02/2020 Confirmed reviews ALL

Warm welcome and excellent service at check in. Staff seemed to go above and beyond. I was staying for work and didn’t get a chance to use the facilities, but they looked extremely well maintained and inviting. Seamless checkout and well positioned to travel to and from Brisbane CBD.

Dear Sarah, Thank you for leaving us such wonderful feedback. All of us here at Mercure Gold Coast Resort are glad that you loved your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Martin Pedreira Assistant Manager

well located

Customer review rating 4.4/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

All round - great stay

Dear Eugen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martin Pedreira Assistant Manager

Good Room

Customer review rating 4.4/5

Bob Couples - 12/02/2020 Confirmed reviews ALL

Comfortable room with acceptable facilities. Parking was inconveniently located a distance away from the accommodation.

Dear Bob, Thank you for taking the time to share your feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Warm regards, Martin Pedreira Assistant Manager

Great stay

Customer review rating 4.4/5

Melinda T. Business - 12/02/2020 Confirmed reviews ALL

From check in to check out the whole process was painless. I interacted with Restaurant, Event, Concierge and Bar staff and was impressed with their helpfulness, politeness and courtesy. Would definitely recommend staying here again.

Dear Melinda, Thank you for leaving us such wonderful feedback. All of us here at Mercure Gold Coast Resort are glad that you loved your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Martin Pedreira Assistant Manager

Great food + service

Customer review rating 4.4/5

Stephen K. Couples - 12/02/2020 Confirmed reviews ALL

Had a enjoyable dinner and breakfast . The room alittle dated but clean + comfy .

Dear Stephen, Thank you for taking the time to share your feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Warm regards, Martin Pedreira Assistant Manager

Enjoyable Stay

Customer review rating 4.4/5

Nick Families - 12/02/2020 Confirmed reviews ALL

Great accommodation, beautiful gardens and yummy buffet breakfast.

Dear Nicholas, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martin Pedreira Assistant Manager

I enjoyed my stay at the Mercure, with no negatives.

Customer review rating 4.4/5

Rex Z. Business - 12/02/2020 Confirmed reviews ALL

I found the Mercure to be a quality resort and I enjoyed my stay. The facilities are excellent and the staff were also great, always willing to go "the extra mile" to make your stay better.

Dear Rex, Thank you for leaving us such wonderful feedback. All of us here at Mercure Gold Coast Resort are glad that you loved your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Martin Pedreira Assistant Manager

Enjoyable stay

Customer review rating 4.4/5

Neil R. Business - 12/02/2020 Confirmed reviews ALL

As part of the QRL conference I congratulate the Mercure making the event a great success. Both the facilities and the staff hospitality made this a great experience.

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. We are incredibly grateful that you took the time to leave us this feedback. Here at Mercure Gold Resort we put Guest satisfaction as our top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Martin Pedreira Assistant Manager

Great time.

Customer review rating 4.4/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Very relaxing, very clean, great staff.

Dear Dave, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martin Pedreira Assistant Manager

In a great place, very quiet for relaxation.

Customer review rating 4.4/5

Narelle B. Families - 11/02/2020 Confirmed reviews ALL

Everything was good, except housekeeping and the menu selection. The air vent had dust in it and there were dirty teaspoons in the cupboard. I have twelve year old twins (tweens), the menu in the restaurant either catered for adults or small children.

Dear Narelle, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. Please allow me to express my sincerest apologies that your experience with us did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Martin Pedreira Assistant Manager
Customer review rating 4.4/5

Peta-ann B. Business - 11/02/2020 Confirmed reviews ALL

Was there for a QRL Conference and the Mecure was a great place to stay and would recommend it to others.

Dear Peta-Ann, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regards, Martin Pedreira Assistant Manager

Good experience

Customer review rating 4.4/5

Anthony B. Business - 11/02/2020 Confirmed reviews ALL

Weather was poor but staff friendly and accommodating.

Dear Anthony, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regards, Martin Pedreira Assistant Manager

Nice location

Customer review rating 4.4/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Room were very clean, tidy & spacious.

Dear Deb, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regards, Martin Pedreira Assistant Manager

Great location , fab staff , fab facilities

Customer review rating 4.4/5

Susan Couples - 11/02/2020 Confirmed reviews ALL

Our 20th wedding anniversary so got a lovely gift from hotel. Amazing housekeeping service . Another stay and lived it .

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. We are incredibly grateful that you took the time to leave us this feedback. Here at Mercure Gold Resort we put Guest satisfaction as our top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Martin Pedreira Assistant Manager

Good and Bad

Customer review rating 4.4/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Firstly, all the staff were fantastic and we couldn't have asked for anything more from them. The food and wine in the restaurant was also very good. The problem we had was with the room. The fridge made a banging noise all night that really disrupted our sleep. If not for this the rating would have been 9-10. The room was otherwise very clean and comfortable. Just couldn't sleep through the night.

Dear Aaron, Thank you for taking the time to share your feedback. Our dedicated staff will be pleased to learn of your high praise. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, Please feel free hesitate to contact me directly to look after you, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of. Sincerely, Martin Pedreira Assistant Manager

Really nice place - Over 100 stays over the years

Customer review rating 4.4/5

Steve Business - 11/02/2020 Confirmed reviews ALL

Stayed for a conference, returning to this property after some years after my last stay. Even after probably 7 years since my last stay, the property is still a well managed, well appointed and staffed by a great team of people. Was really nice to be welcomed back to site - great stay.....

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. We are incredibly grateful that you took the time to leave us this feedback. Here at Mercure Gold Resort we put Guest satisfaction as our top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again for 100 more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Martin Pedreira Assistant Manager

Great stay

Customer review rating 4.4/5

Amanda Families - 10/02/2020 Confirmed reviews ALL

Our first room had an over powering mould smell. The staff were more than happy to relocate us and assist. Apart from that first room the rest of the resort was great.

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. We are incredibly grateful that you took the time to leave us this feedback. Please allow me to express my sincerest apologies that your arrival experience with your first room did not meet your expectations. Here at Mercure Gold Resort we put Guest satisfaction as our top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again. Thank you again for sharing your experience. Kind regards, Martin Pedreira Assistant Manager

Pleasant Stay

Customer review rating 4.4/5

Tat Couples - 10/02/2020 Confirmed reviews ALL

Easy Check in with ample complimentary car parking. Had view of golf course from room. Rain unfortunately restricted outdoor activity. Pleasant staff at restaurant. Used Gym but found it difficult to locate. Sign with Gym and Spa together should help.

Dear Tat, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martin Pedreira Assistant Manager

Relaxing family getaway

Customer review rating 4.4/5

Alice T. Families - 08/02/2020 Confirmed reviews ALL

Overall it was fantastic, we were located on the ground floor in block 3 which was ideal as we had a pram for our little one. He enjoyed walking around the resort as well as the decked area, and of course we had a great time at the pool area.

Dear Alice, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Cabel Assistant Manager
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