Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,676 reviews

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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,676 reviews

Customer review rating 3.5/5

Simon R. Business - Confirmed reviews ALL

Not bad, not as good as it used to be this was about my 30th stay at the resort and certainly gone down hill in that time

Customer review rating 4.0/5

Lionel P. Couples - Confirmed reviews ALL

We stayed five nights and enjoyed the stay. Only issue for us was the amount of storage space for clothes etc for an extended stay.

Dear Lionel, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found your accommodations comfortable. Your feedback about storage space for extended stays is noted, and we appreciate your insights as they help us improve our offerings. We hope to welcome you back for another enjoyable visit in the future. Ben Carroll Rooms Division Manager

Customer review rating 3.5/5

Bernard F. Families - Confirmed reviews ALL

Room was not cleaned properly. Used spoon and soiled tissue papers on side table was left unattended and not disposed. Tissues box depleted was not replaced. Upon request, new tissue box was provided and housekeeper apppears to be unhappy.

Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the oversight in housekeeping services you experienced, particularly with the cleanliness of your room and the replenishment of amenities. We strive to maintain high standards and appreciate your patience as we addressed your request. Please rest assured that your comments will be reviewed to enhance our service quality. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 3.5/5

Maxine B. Couples - Confirmed reviews ALL

No Lifts and no assistance with baggage to and from room, we are elderley and therefore very difficult for us. Pillows not good. Staff and dining were very good.

Dear Maxine, Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the absence of lifts and the challenges with your baggage. Your comments about the pillows have also been noted, and I appreciate your kind words about our staff and dining services. We hope to welcome you back again soon for an improved stay. Best regards Mercure Gold Coast Resort

Customer review rating 4.5/5

Rebecca N. Business - Confirmed reviews ALL

Friendly staff, beautiful food, accomodating, clean

Dear Rebecca, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable, our staff friendly, and enjoyed the food. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Other web-users rate our hotel

  • 636 reviews 8.6/10 Location
  • 1,659 reviews 6.8/10 Room
  • 1,535 reviews 8/10 Service
  • 40 reviews 4.3/10 WiFi
  • 776 reviews 7.5/10 Comfort
  • 719 reviews 5.7/10 Cleanliness
  • 677 reviews 7.1/10 Food
  • 532 reviews 7.8/10 Breakfast

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