Mercure Gold Coast Resort

Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.4/5 1,861 reviews

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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS:-28.029533, 153.377278

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities and a flat screen TV. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,861 reviews

TripAdvisor Rating  4.0/5  1,698 reviews

Certificate of excellence 2022

Plenty of ‘Fish’ in the sea (of GC hotels). I can’t possibly recommend this one!!!

TripAdvisor rating 1.0/5

Jaybeee1234 Couples - TripAdvisor review

It’s been a while since I have been compelled to write a review for a hotel but the severe lack of customer services and extremely poor experience at this hotel left me feeling like it was a duty of community service. If you hadn’t already guessed the one poor and unhelpful ‘service’ is a particular notable. The resort is tired and the rooms are dated.. Sound travels through the rooms and we could hear both our neighbours TV and the footsteps above (ahhh the serenity). There are works going on that make it feel like a getaway on a construction site. There are no elevators to the rooms, just stairs. Oh and don’t think that while in holidays you might get a drink at the bar past 8:30pm… It will be closed (despite the hotel evidently being full… see below). Perhaps this could have been overlooked (perhaps!) Had it it been for the fact that despite being assured there was ample parking due to accessibility concerns, tired and ready for bed we arrived back to the hotel to find all the parking was indeed taken and there was no solution offered by staff. We eventually found a park, walked a reasonable distance to our room only to find the keys had not been programmed properly. Oh and upon taking the keys back to reception to tell them this the response was, underwhelming. There’s so many options on the Gold Coast I couldn’t possibly recommend this one.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Seriously believed I was paying for a 1 bedroom apartment but it was an open room with 2 beds.

Great location - exceptional staff

Customer review rating 5.0/5

Graeme Couples - Confirmed reviews ALL

Very positive experience with great service at reception, at the bar and at the restaurant.

Dear Mr/Mrs L., Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to share your review and hope that you are both doing well since the last time we spoke. Kind Regards, Darrien Warren Assistant Manager

Good value and siting

Customer review rating 4.0/5

Terry G. Families - Confirmed reviews ALL

For a golfer, the Mercure is well situated and valued fairly. Shame there are not Golf "Packages" and lifts in accommodation blocks.

Dear Mr/Mrs G., Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to share your review. We do hope we get the chance to welcome you back soon! Kind Regards, Guest Services

Customer review rating 5.0/5

Adrian B. Couples - Confirmed reviews ALL

Very welcoming by Front Desk at check in, set the tone for a great stay

Dear Adrian, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Guest Services

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Other web-users rate our hotel

  • 546 reviews 8.1/10 Location
  • 1,536 reviews 6.7/10 Room
  • 1,425 reviews 8.5/10 Service
  • 41 reviews 5.2/10 WiFi
  • 728 reviews 7.2/10 Comfort
  • 638 reviews 5.9/10 Cleanliness
  • 575 reviews 6.6/10 Food
  • 349 reviews 6.4/10 Breakfast

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