Mercure Gold Coast Resort

This is our second time at Mercure Carrara. It's great value for money and offers the luxuries one would expect.

It was a great short stay, again!

We had a lovely stay & will be back. A massive thank you to all the Staff that myself & husband dealt with. A massive Thank you to Andrew on reception he couldn't be helpful enough through these difficult times. Nothing was a issue. Once again Thank you for our beautiful stay.

Had so much fun we are coming back

Overall we had a great and comfortable stay, although we found the facilities quite dated (the room had a power cut when we used the iron so had to get a technician out, and they fixed it quickly), plus the iron leaked a lot of water. The beds and pillows were great, ample space and storage and the pool and gym were in good condition. Service was very good overall particularly when we were trying to get a cab to the races. One disappointment which I think is in dire need of review is the breakfast - we decided to pay for it in the morning and for $25 per head it was shocking. 2 tiny little cocktail sausages, 2 (TWO) little button mushrooms, 2 eggs, half a roasted/fried tomato and 2 of the tiniest hash browns I’ve ever seen. For $25 I’d expect much better quality and quantity. We were all left wanting. Either drop the price significantly (to like $10 bucks max.) or make some much needed improvements because I can’t imagine anyone being happy with that. We’ve been to this hotel before and would definitely go again, however we’d be looking elsewhere for food.

The rooms have been nicely renovated, room was great Communication here is not up to standard Several things queried with several staff regarding ordering from the Cart and also events that were meant to be happening as per flyer given which didnt happen I am a ACCOR Plus member and discounts were NOT given when they should have been

check in staff were great. TV free to air channels not working.

We found our stay very similar to previous visits with a comfortable room and quiet setting. Booked for three but found that there were only two sets of towels, crockery, cutlery etc when we arrived. the room service and housemaid service was cheerful, friendly and unobtrusive. Disappointed not to have the smaller pool, but 12 year old happy to be near BBL players. The availability of take away from the cart was a welcome development from previous visits. Need for active lifeguard on the pool I think.

Although we had short stay it was lovely and the staff were exceptional, in particular the lady on the desk when we checked in and the housekeeping staff who went above and beyond when servicing the room.

I was thoroughly disappointed to find out that half the facilities (some of which were the very reason that I booked this stay) were not available. I only made the booking a day in advance and there was nothing on the hotel’s website to say that we couldn’t use some of the facilities. I would’ve booked somewhere else if this has been communicated, instead we arrived and spent a very disappointing couple of days at the “resort”.

Enjoyed stay in serene environment

It is sad that we have to put up with the inconveniences that the COVID pandemic has inflicted. I feel for the resort management and what at times can seem silly avoidance issues, however this is the current environment and we have to accept it. The resort is well located, the staff super friendly and the facilities are more than acceptable.

We enjoyed our relaxing stay at Mecure

As always it gave us just what we needed. Golf swim and Dine.

I always Pick Mercury and this is the 4th time I pick this beautiful venue for our holiday.