Mercure Gold Coast Resort
Customer review rating (ALL Rating) 4.4/5 1,861 reviews
64 Palm Meadows Drive, CARRARA
BRISBANE AIRPORT At 87km / 54 miles
GOLD COAST AIRPORT At 27.36km / 17 miles
Nerang Station At 7km / 4 miles
Check-in from - Check out up to
The Green at Mercure Gold Coast Resort is your neighbourhood locale, offering dinner every night with your favourite dishes in a casual dining space. Our Executive Chef is inspired by the warm balmy Queensland weather and it's delicious produce.
Enjoy a range of takeaway items from our seasonal menu and dine in the comfort of your resort room.
Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities and a flat screen TV. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.
Our guest reviews
100% genuine reviews from our guestsFind out more
Plenty of ‘Fish’ in the sea (of GC hotels). I can’t possibly recommend this one!!!
TripAdvisor rating 1.0/5
Jaybeee1234 Couples - TripAdvisor review
It’s been a while since I have been compelled to write a review for a hotel but the severe lack of customer services and extremely poor experience at this hotel left me feeling like it was a duty of community service. If you hadn’t already guessed the one poor and unhelpful ‘service’ is a particular notable. The resort is tired and the rooms are dated.. Sound travels through the rooms and we could hear both our neighbours TV and the footsteps above (ahhh the serenity). There are works going on that make it feel like a getaway on a construction site. There are no elevators to the rooms, just stairs. Oh and don’t think that while in holidays you might get a drink at the bar past 8:30pm… It will be closed (despite the hotel evidently being full… see below). Perhaps this could have been overlooked (perhaps!) Had it it been for the fact that despite being assured there was ample parking due to accessibility concerns, tired and ready for bed we arrived back to the hotel to find all the parking was indeed taken and there was no solution offered by staff. We eventually found a park, walked a reasonable distance to our room only to find the keys had not been programmed properly. Oh and upon taking the keys back to reception to tell them this the response was, underwhelming. There’s so many options on the Gold Coast I couldn’t possibly recommend this one.
Customer review rating 1.5/5
Anonymous Families - Confirmed reviews ALL
Seriously believed I was paying for a 1 bedroom apartment but it was an open room with 2 beds.
Great location - exceptional staff
Customer review rating 5.0/5
Graeme Couples - Confirmed reviews ALL
Very positive experience with great service at reception, at the bar and at the restaurant.
Dear Mr/Mrs L., Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to share your review and hope that you are both doing well since the last time we spoke. Kind Regards, Darrien Warren Assistant Manager
Good value and siting
Customer review rating 4.0/5
Terry G. Families - Confirmed reviews ALL
For a golfer, the Mercure is well situated and valued fairly. Shame there are not Golf "Packages" and lifts in accommodation blocks.
Dear Mr/Mrs G., Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to share your review. We do hope we get the chance to welcome you back soon! Kind Regards, Guest Services
Customer review rating 5.0/5
Adrian B. Couples - Confirmed reviews ALL
Very welcoming by Front Desk at check in, set the tone for a great stay
Dear Adrian, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Guest Services
In partnership with TripAdvisor
Location of the hotel on a map