Mercure Gold Coast Resort 4 stars

Staffs very polite and helpful.

Very welcoming staff, health & safety due to covid-19 restrictions was taken seriously, and as always, staff is knowledgeable and well trained and this made stay enjoyable.

very pleasent staff

Even though we are still under COVID-19 restrictions, the staff were fantastic. Couldnt use the restaurant but meals served in the bar area. Dinner was OK given the limited menu but breakfast was very good. Very satisfied with my stay

This is the fifth time this year due to medical issues and appointments at Robins and Gold Coast hospitals. Convenient great value and friendly staff ,clean fresh rooms .

Staff extremely helpful

Good customer service, room clean but the room had an overpowering musty smell. No foxtel channels and even though the resort had few guest we were put in a room right next to others which lacked privacy in the courtyard

We stay at thebmercure frequently and this is the first stay since January and the covid drama began. The room was fantastic as expected always a great sleep there were unfortunately 3 flaws this time. 1 being we were a family of four (2 adults 2 kids) and had only 2 towels. And 2nd the Foxtel was completely down for the block we were stating in. We were in 2106 and another family member stayed in 2103 and had the same issues. Luckily wifi was unlimited and free so we were able to watch the footy via iPad. And lastly it's great the pool has reopened but ofcourse no one is going to use the facility when the heating isn't on nor is the pool cleaned of leaves and debris floating in pool. Went to swim and it was ridiculously cold.

First 2N stay in a hotel after travel restrictions lifted in QLD. No usual perks ie welcome drink, welcome gift etc but didn’t bother us. Staff was great at reception, cleaners and breakfast.

Last minute booking at a great rate. Resort was eerily quiet when I arrived but was reassured by staff that the covid 19 scare had resulted in a lot of cancelled bookings. Had the bar to myself and only a few people in the restaurant. Food in restaurant was tasty and came quickly. Good room with a comfy bed. I'll be back

Was Great for a over night business trip.

The hotel is lovely, and the staff were wonderful, but as a self sufficient traveller, i found it disappointing and frustrating that what i considee essential items are absent, especially no microwave! Id arrive with a frozen dinner as i did not wish to go out or order menu items, but could not heat them, and thus were wasted. I understand that is not the experience your establishment aims to offer, but it se seems the che as per the accommodation, the more facilities they have, for t h e convenience of the patron. A toaster for example? A bowl and basic cutlery? Especially in these times of isolation and unemployment, it is far more likely t that a customer will want to provide for them selves and stay indoors.

Tough times but the hotel staff did whatever they could to accomodate us for 2 nights.

Girls weekend away. Had a great time using pool, spa and the bar area. Meals were delish. Staff were cleaning cleaning and cleaning. Lovely view from room. And the staff were super friendly. Good luck to the hotel and all it’s employees over the coming months. Look forward to returning as soon as possible ❤️

Great stay while doing some business training at Robina Town Centre. Large, clean room with all that I required. Enjoyed the pool area and the peaceful surroundings. The staff are friendly and helpful.