Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,683 reviews

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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,683 reviews

TripAdvisor Rating  4.0/5  1,770 reviews

Afflicted with Gold Coast apathy

TripAdvisor rating 2.0/5

TrySmiling TripAdvisor review

Quite a disappointing experience, but sadly par for the course at Queensland's Gold Coast. For a tourist driven town it's surprising that there is such a low standard of hospitality staff training and practice. Don't want to waste much more of my time on this place and won't be staying there again. But here's the basics. - have Accor Status but 'member rates' on website were more expensive than any other OTA, that's the opposite of a 'loyalty' program to me, with them trying to extort guests who book direct. Staff at hotel check in had zero input or advice around this, it was like I'd asked a question in a foreign language. - room was very basic for $400 a night. Free to air on tv only, Android compatibility only on streaming despite Apple being owned by majority of Australians. - guests only receive 1.5 pillows each (3 on a bed) and no extra spare pillows in room. Towels virtually threadbare and small. Motel level amenities really. - F&B experiences exceedingly frustrating. At pool, a QR code is used, and you manually input a table number for delivery. But staff were so clueless they could not deliver to the correct table. They dumped ours at another table where guests proceeded to eat from the plate, then when the mistake was realised the waitress picked it up and gave it to us like nothing had happened... Seriously. - there is no room service, but you can order from an onsite restaurant then go and pick it up. Why they cannot organise delivery to room is amazing to me to begin with, but even the pickup experience was an ordeal of incompetence, with them getting the order wrong repeatedly and missing items. When the food did get back to room the quality of the meal and presentation was atrocious. For the prices they charge for very basic food, they should be ashamed of the experience they provide. I recommend ordering takeout from a local business instead. - the pool was fine, but the hot tub was tepid at best. - location is maybe good if you're playing golf, but there's better spots if you have zero interest in golf. - breakfast was passable, but very small indoor table space only. Even getting down there before 7am on a Sunday morning there was only room outside in the heat. - Overall if you have travelled and experienced competent hospitality elsewhere in the world, you'll feel let down by the 'bare minimum' nature of this hotel. - I would regard it as suitable only for a very short stay if you have something to do in the area and better spots are not available.

Customer review rating 4.5/5

Gary D. Business - Confirmed reviews ALL

Awesome week

Dear Gary D., Thank you for your positive feedback regarding your stay during the Magic Millions event. We are thrilled to hear that you had an awesome week at our resort. It is our goal to provide memorable experiences for our guests. Goodbye, Mercure Gold Coast Resort

Customer review rating 4.0/5

Nafeza A. Couples - Confirmed reviews ALL

Staff were friendly and welcoming, great environment to relax with greenery, had all the necessities for a short stay to relax.

Dear Nafeza A., Thank you for your kind words regarding our friendly team and the relaxing environment. We are delighted to hear that you found everything you needed for your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Keith B. Couples - Confirmed reviews ALL

we appreciated the high room standard, the curated snack, and especially the staff at the Breakfast

Dear Keith B., Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you appreciated the high standards of your room, the curated snacks, and our breakfast team. Your compliments will certainly be shared with the team. Best regards, Mercure Gold Coast Resort

Customer review rating 3.0/5

Karrie V. Solo - Confirmed reviews ALL

Unfortunately the stat was riddled with issues for me and I didn’t have a great stay but I can see the potential in the resort and the location is handy to lots of different things on the coast which is why I booked it.

Dear Karrie, Thank you for sharing your thoughts regarding your recent stay. We are disappointed to learn that your experience did not meet your expectations. We sincerely appreciate your recognition of our location and potential, and we will continue to strive for improvement. Best regards, Mercure Gold Coast Resort

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