Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 4,132 reviews

Mercure Gold Coast Resort - Image 1
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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,132 reviews

TripAdvisor Rating  4.0/5  1,741 reviews

Certificate of excellence 2024

Lack of staff training

TripAdvisor rating 3.0/5

lost_nomads Couples - TripAdvisor review

Got a decent rate via Accor for a 3 night stay. Check in was friendly and explained the hotel options well. Had a golf view hotel room on the second floor of a walk up building. The room had seen recent renovation of soft furnishings and beds, however the fridge froze everything in it and the bathroom is dated. We put our sign up for no housekeeping before the requested time and left it there for our entire stay. The $10 per day never came off our bill. Prices in the restaurant are higher than at the beach & a small menu. We dined in one night and had booked a table 45 mins before arriving but weren’t warned until we got there that it was a 30 min wait for food. The staff were most unprofessional ignoring our attempts for attention to order or get a drink ( which we ended up having to go to the bar ourselves) The wait was actually an hour which is ridiculous, and no offer of a bread roll or something to tide us over. The food was nice when it arrived but it didn’t make up for the pure lack of hospitality.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very good Pleased to see that we have table service back again

Dear Pam T., Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at the Mercure Gold Coast Resort. We strive to provide exceptional hospitality and create memorable experiences for our guests, so your kind words truly motivate us. We look forward to welcoming you back in the future and providing you with another fantastic experience. Warm regards, Monika Singh Assistant Manager-Front Office

Customer review rating 4.0/5

Robie Solo - Confirmed reviews ALL

Nice clean place and friendly crew's

Dear Roberto M., Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Warm regards, Monika Singh Assistant Manager - Front Office

Great spot handy as and good price

Customer review rating 5.0/5

Gavin M. Business - Confirmed reviews ALL

We had the best time

Dear Mr. m., we are delighted to hear that you had the best time at Mercure Gold Coast Resort. Thank you for choosing us for your stay. We look forward to welcoming you back soon. Ben Carroll Front Office Manager

Great experience

Customer review rating 4.5/5

Helen Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay. Our room had been upgraded and the view over the golf course was gorgeous. The standout was the food. We ate breakfast and dinner in the restaurant every day.

Dear Helen, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your upgraded room and the view over the golf course. It's fantastic to know that you enjoyed the food in out restaurant during your stay. We look forward to welcoming you back soon. Francisca Pumarino Front Office Supervisor

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Other web-users rate our hotel

  • 759 reviews 8.2/10 Location
  • 2,296 reviews 6.5/10 Room
  • 2,137 reviews 8.4/10 Service
  • 50 reviews 5.5/10 WiFi
  • 1,016 reviews 7.2/10 Comfort
  • 970 reviews 5/10 Cleanliness
  • 965 reviews 7.2/10 Food
  • 582 reviews 7.7/10 Breakfast

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