Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 3,876 reviews

Mercure Gold Coast Resort - Image 1
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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,876 reviews

TripAdvisor Rating  4.0/5  1,729 reviews

Certificate of excellence 2022

Truthful review

Customer review rating 2.0/5

S G. Friends - Confirmed reviews ALL

1- rooms smelt mouldy. 2- poorly laid out, bit of a hike from parking garage to rooms - no big deal for me but for disabled it would be inaccessible. 3- parking ramp uneven and extremely steep! This has damaged my mustang (new bumper) it caught on the ramp and broke the clips !!! Big damage and big expense- would have parked elsewhere if I had warning. By the time I realised it was too late with damage done and 5 cars behind me. Very angry. 4- very polite staff. 5- very comfy beds. 6- aircon loud. 7- shower terrible.

Value for money

Customer review rating 3.5/5

Sim Solo - Confirmed reviews ALL

Hotel room is bit old , hotel facilities are fine . Gym is running down , rest is nice and facing with golf club view. swimming pool is nice , overall , value for the money ,

Dear Hip Choi K., Thank you so much for taking the time to share your experience with us! We're glad to hear that you found our hotel facilities nice and enjoyed the view of the golf club from your room. We apologize if the gym didn't meet your expectations, and we'll definitely take note of your feedback to make improvements. We appreciate your feedback about the room being a bit old, and we're constantly working on updates and renovations to ensure a comfortable stay for our guests. It's great to know that you found the swimming pool nice and overall felt that you received value for your money. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience! Best regards, Monika Singh Assistant Manager,-Front Office

Good stay

Customer review rating 3.5/5

Wendy J. Couples - Confirmed reviews ALL

Overall okay, the reception staff could be friendlier as with the bar staff.

Dear Ms. J., Thank you for taking the time to share your valuable feedback with us. We are very appreciative of your positive sentiments towards your stay overall. We understand that friendly and attentive service is important to our guests and we always aim to provide a warm and welcoming atmosphere. We will certainly pass along your comments about reception and bar staff to the appropriate teams, as we continually strive to improve our customer experience. We hope that you enjoyed your time at the resort and look forward to welcoming you back in the future. Ben Carroll Front Office Manager

Good Stay

Customer review rating 4.0/5

I W. Business - Confirmed reviews ALL

Well priced hotel close to where I was needing to be, excellent food at the restaurant for dinner

Dear I W., Thank you for your review of your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed our excellent food and convenient location. Your kind words are greatly appreciated and we look forward to welcoming you back in the near future. At Mercure Gold Coast Resort, we strive to provide our guests with a pleasant and comfortable stay. We thank you for taking the time to share your experience with us and hope that you will visit us again soon. Yuta Assistant Manager - Front Office

Great staff, service. Location . Clean room. Reservation staff very helpful and friendly .

Customer review rating 5.0/5

Nesli K. Friends - Confirmed reviews ALL

Excellent experience . Enjoyed our stay and will recommend to our friends.

Dear Nesli K., Thank you so much for taking the time to write a review about your stay at Mercure Gold Coast Resort. We are pleased to learn that you enjoyed your stay and that our staff, service, location, and room were all satisfactory. We really appreciate your kind words and we are grateful that you would recommend us to friends. We strive to provide outstanding guest experiences and it is wonderful when we meet our guests' expectations. Thank you for choosing us and we look forward to hosting you again soon! Yuta Assistant Manager - Front Office

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Other web-users rate our hotel

  • 781 reviews 8/10 Location
  • 2,337 reviews 6.6/10 Room
  • 2,133 reviews 8.4/10 Service
  • 62 reviews 5.5/10 WiFi
  • 1,045 reviews 7.3/10 Comfort
  • 966 reviews 5.2/10 Cleanliness
  • 951 reviews 7.3/10 Food
  • 570 reviews 7.9/10 Breakfast

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