Mercure Gold Coast Resort

Location chosen for proximity to golf course.

Room was good except for the fridge which never stopped running.

Staff were lovely and helpful, food was delicious and served quickly, beds and pillows comfy, rooms clean, quiet, grounds are gorgeous with all the greenery.

All the staff were very helpful and attentive. Very good experience.

Fantastic spa room, pool and spa area plus restaurant (great food) and takeaway service (superb coffee!!) Very friendly and helpful staff. Loved the view of the lake from balcony Enjoyed our stay very much xx

Breakfast set up was much better, you only pay for what you order and eat.

Had a lovely time at your Gold Coast hotel. The staff were really friendly and very helpful.

Nice hotel with good facilities, friendly staff and clean and tidy rooms. Close to shopping centres and Surfers.

As always the staff and service was exceptional. Thank you for the room upgrade, it was most appreciated :-)

Spacious comfortable Air conditioned rooms in quiet garden surrounds, very comfy beds, good pools, tennis courts, friendly check in staff

great spot clean rooms friendly staff great food at good prices

Very friendly and helpful. Particular mention to Assistant Manager ‘Ben’ who went over and above with a technical issue I had. Ben, great job with my ‘card’. You are a credit to the hotel.

we will come back to stay at mercure resort again for sure

I had booked 4 rooms for my family and initially one set of our room cards wouldn't open the door so we had that corrected, then I phoned the restaurant to confirm what time I had booked our dinner for 6:30 or 6:45 as I couldn't recall. I had booked dinner with the restaurant after I made my reservation for the rooms. A staff member told me that she was unable to view the system without her manager and that her manager wasn't there at that time. I left my number for the manager to contact me when she was back. Half an hour later I phoned again as I hadn't heard. My call went through to reception, I explained what happened and he went to the restaurant to ask for me as nobody was picking up. It took so long that I ended up hanging up the phone. We went for a swim then becoming worried I phoned again and was told that they would call my room back. This time they did call back but told me unfortunately they could not see my booking in the system and that I wouldn't be able to have dinner until 7:45 which was too late for the toddlers. I then explained everything that happened so far and that because they had left it so late to let me know I didn't have anything else organised. The restaurant manager listened to me and managed to rearrange the tables bringing our dinner booking back to 7 p.m. which was great. When we arrived to dinner we were treated absolutely fantastically. The staff went over and above their call of duty to make sure that everything was ok. They offered free garlic cobs and everyone at our table loved the new waiter Jason I believe his name was. He managed to organise our table brilliantly, everyone was chopping and changing orders and he got everything perfect and correct and he was just brilliant. Some way through dinner I realised how well they were looking after us over and above the call of duty. I really appreciate it. Additionally the pool for the little children was perfect and I like the fact that you allowed drinking near the pool. The rooms are clean, well appointed and private and the general atmosphere is relaxing. I would definitely book again.

Everything was good. ordered bacon and eggs for breakfast however it came with no bacon. Minor complaint.