Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,427 reviews

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Twin Room

Photo out of - Classic Twin Room

Smart and spacious, featuring two queen beds, Wi-Fi, tea and coffee making facilities, and a smart TV with streaming access. Located on levels 2 and 3 with garden surrounds ensures a restful retreat after exploring the Gold Coast.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony
See availabilities

Upgrade your stay in a Superior King Room with a plush king bed, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms feature elevated views of the pool or golf course, with resort facilities including dining, pools and sports courts

  • Views:

    Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Upgrade your stay in a Superior Twin Queen Room with two plush queen beds, smart TV, Wi-Fi and tea and coffee. Located on levels 2 and 3, these rooms offer views of the pool or golf course, with resort facilities including dining, pools and sports courts.

  • Views:

    Golf view or Pool side

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort King Room offers ground-floor convenience with direct access to tropical gardens, pool or golf course surrounds. Enjoy a plush king bed, smart TV, Wi-Fi and in-room refreshments, all within the resort's relaxed village-style setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Resort Twin Queen Room offers ground-floor ease with direct access to tropical gardens, pool or golf course surrounds. Featuring two queen beds, smart TV, Wi-Fi and in-room refreshments, it's a comfortable retreat in the resort's relaxed setting.

  • Views:

    Garden View or Golf view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege King Spa Room with direct garden access. Featuring a plush king bed, spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation, blending comfort with a calm resort atmosphere.

  • Views:

    Garden View or Patio

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in a ground-floor Privilege Twin Queen Spa Room with direct garden access. Featuring two queen beds, indulgent spa bath, smart TV, Wi-Fi and in-room refreshments, it's designed for wellness and rejuvenation in the resort's calm surrounds.

  • Views:

    Garden View or Patio

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible Resort Rooms offer the perfect respite after exploring the best of the Gold Coast. Rooms feature a Queen and Single Size beds, tea & coffee making facilities, a bar fridge, and bathroom with a Roll in shower and support rails throughout.

  • Views:

    Garden View

Max. number of persons
3
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • 292 rooms
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • 292 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Indonesian
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Video game area
  • Board games available
  • Play area
  • Green area

Well-being

Billabong Pool

  • Outside
  • On site

The Oasis Pool

  • Outside
  • On site

Gymnasium

  • On site

Sports and leisure

Gym

  • On site

Tennis Additional charge

  • On site

Tennis

  • Nearby

Golf Additional charge

  • On site
  • Golf course 18 holes

Table tennis

  • Nearby

Basketball court

  • On site

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Basketball court

  • Nearby
  • On site
  • Enclosed outdoor parking
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 1.2 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Street Parking

Palm Meadows Drive, Side Access Street, Street Parking, 4211 Carrara

GPS:-28.029653, 153.376648

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 50 parking spaces
  • Max Limited Height: 3 m / 1.5 ft

The Green Dining

Photo out of - The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Cooking style
Bistro
Capacity
180
Accessibility
Accessible service
64 Palm Meadows Drive, CARRARA, 4211 Carrara, Australia
Telephone +61 7 5555 7711

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Sit back with your favourite beverage and enjoy the view overlooking the golf course, or choose comfort food takeaway options from our seasonal menu to savour in the privacy of your room - the perfect way to indulge all day, your way

The Health and Fitness centre is a fully equipped health club with an extensive range of cardio and weight training equipment.

Future Therapy offers a full range of massage and beauty treatments including a signature remedial massage and full deluxe anti-stress facial using "certified organic" skin care products.

Share your special day with family and friends among the lush surroundings of the resort with sweeping views of the Gold Coast hinterland, creating the perfect ambience. As an all-inclusive venue from pre-wedding delights to the big day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,427 reviews

Customer review rating 4.5/5

Helen C. Couples - Confirmed reviews ALL

Dear Helen C., Thank you for your kind feedback regarding your stay. We are delighted to hear that our location, room comfort, and overall experience met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Susan H. Couples - Confirmed reviews ALL

Thank you for sharing your experience regarding your recent stay at Mercure Gold Coast Resort. We are pleased to hear that you enjoyed the wonderful service from Charlie at dinner and found the food to be superb. Your satisfaction is of utmost importance to us. However, we sincerely apologize for the inconvenience you faced during breakfast. It is disheartening to learn that you had to clear tables to find a place to sit and that our staff did not provide the level of attentiveness that we strive for in our dining areas. Your feedback regarding the handling of dirty dishes and the response from our staff has been noted. We appreciate you bringing this to our attention, as it helps us to improve our service. We hope to have the opportunity to welcome you back in the future, ensuring a more seamless experience. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Ricky R. Couples - Confirmed reviews ALL

Dear Ricky R., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made a positive impact and that you enjoyed the spacious accommodations. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Karen S. Couples - Confirmed reviews ALL

Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about the comfort and tranquility of our hotel. However, I sincerely apologize for the inconvenience you experienced during the check-in process. We strive to ensure a seamless arrival experience for all our guests, and I regret that we fell short in this instance. Your comments will be taken into consideration as we continue to enhance our service. Kind regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Tracey C. Families - Confirmed reviews ALL

Thank you for your positive feedback regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed the comfort of your room and appreciated the quality of our linen, bedding, and dining options. It is always gratifying to know that our guests find solace in our tropical setting and enjoy the culinary offerings at our onsite restaurants. We look forward to welcoming you back for another memorable experience. Best regards, Mercure Gold Coast Resort

Thank you for your kind words regarding our staff and your overall experience. It is wonderful to hear that Olivia and the team made you feel welcomed and that you enjoyed the comfort of our accommodations and dining options. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Nancy T. Friends - Confirmed reviews ALL

We stayed for three nights at the end of October and had such a peaceful and relaxing time. All the staff were so friendly and helpful, from the gentleman who pre-checked us in so our room would be ready when we returned to the pair of ladies who helped us check in late at night at the same time that a tour bus was rolling in, to the woman who offered a breakfast box because our flight was leaving before our included breakfast started. We couldn't believe how quiet our room was and loved the view over the pool. And our morning by the pool was easily a highlight of the trip.

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you experienced a peaceful and relaxing time during your visit. It is wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness, especially during your late check-in and in accommodating your breakfast needs. We are also pleased that you enjoyed the tranquility of your room and the lovely view over the pool. It is gratifying to learn that your time by the pool was a highlight of your trip. Your kind words serve as a great motivation for our team to continue providing exceptional service to our guests. Thank you once again for your review, and we hope to welcome you back to Mercure Gold Coast Resort in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Antonio H. Families - Confirmed reviews ALL

Was amazing stayed , locattion , room, staff everything was very good , I would back again sure

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, accommodations, and service. Your kind words motivate us to continue providing excellent experiences for our guests. We look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Shayne P. Couples - Confirmed reviews ALL

We needed to change rooms to a bottom floor as they didn't have lifts and they did it for us without a fuss I was very pleased with the service

Thank you for your kind words regarding your stay with us. We are delighted to hear that our team was able to assist you with your room change and that you appreciated our customer service. Your feedback is invaluable to us. Best regards, Mercure Gold Coast Resort

Customer review rating 0.5/5

Parham A. Business - Confirmed reviews ALL

Beds are awful, shower and bathroom disgusting and covered in mold and room smelt like urine. It’s cheap for a reason!!

Thank you for sharing your feedback. I regret to learn about the condition of your room and the amenities during your stay. We strive to maintain high standards of cleanliness and comfort, and your comments will be noted for future improvements. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Kevin G. Business - Confirmed reviews ALL

Rooms could use a microwave in them

Thank you for your positive feedback regarding our location. We appreciate your suggestion about adding microwaves in the rooms, we do have a microwave available for guests to use in our Kids Hub. Your comments will be considered for future enhancements to our offerings. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Helen C. Couples - Confirmed reviews ALL

I picked this hotel because of closeness to motorway. The room with a fairway view and the hotel in general exceeded my expectations. Would definitely return and would recommend to others.

Dear Helen C., Thank you for your kind feedback regarding your stay. We are delighted to hear that our location, room comfort, and overall experience met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Susan H. Couples - Confirmed reviews ALL

We have stayed at Mercure many years ago and were keen to return. We booked a table for dinner with the wonderful Charlie and were not disappointed. We were so well looked after and the food was superb. Unfortunately, this was followed by breakfast which was not handled the same way. Breakfast buffet was fine and food was good however, in order to sit at a table my husband and I had to clear dirty plates in order for us to find a table! During the time we were at breakfast, there were 8 tables full of dirty dishes, numerous people were moving plates in order to get a table. We mentioned this to one of the wait staff who delivered food and asked could she perhaps take some dirty plates as she left - a blank look was her reply. As we were leaving a young girl called Lilly did come and start stacking and cleaning tables but that was after an hour while we were there. I'm sorry but no staff should ever walk back empty handed, there are always plates, glasses something that can be cleared! I have numerous photos that I can send you if required.

Thank you for sharing your experience regarding your recent stay at Mercure Gold Coast Resort. We are pleased to hear that you enjoyed the wonderful service from Charlie at dinner and found the food to be superb. Your satisfaction is of utmost importance to us. However, we sincerely apologize for the inconvenience you faced during breakfast. It is disheartening to learn that you had to clear tables to find a place to sit and that our staff did not provide the level of attentiveness that we strive for in our dining areas. Your feedback regarding the handling of dirty dishes and the response from our staff has been noted. We appreciate you bringing this to our attention, as it helps us to improve our service. We hope to have the opportunity to welcome you back in the future, ensuring a more seamless experience. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Ricky R. Couples - Confirmed reviews ALL

Very good experience,staff were very helpful and pleasant and the room was great with plenty of space.

Dear Ricky R., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made a positive impact and that you enjoyed the spacious accommodations. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Customer review rating 4.0/5

Karen S. Couples - Confirmed reviews ALL

It took quite a while for the check in to be completed. I had to give my Id and check in with one person then she had lots of problems so I had to go to someone else and start the whole process again. The first girl didn’t even know that John Edward’s was on that night at the hotel

Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about the comfort and tranquility of our hotel. However, I sincerely apologize for the inconvenience you experienced during the check-in process. We strive to ensure a seamless arrival experience for all our guests, and I regret that we fell short in this instance. Your comments will be taken into consideration as we continue to enhance our service. Kind regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Tracey C. Families - Confirmed reviews ALL

Loved my 2 night stay in a very comfortable room with 2 queen beds. Lovely linen, super comfortable bed and plush pillows allowed me an amazing sleep. Enjoyed delicious meals, drinks and coffee at the onsite cafe…serving some of the best chips, burgers, pizza, pastas to be found anywhere!

Thank you for your positive feedback regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed the comfort of your room and appreciated the quality of our linen, bedding, and dining options. It is always gratifying to know that our guests find solace in our tropical setting and enjoy the culinary offerings at our onsite restaurants. We look forward to welcoming you back for another memorable experience. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Barbara H. S. Couples - Confirmed reviews ALL

We really enjoyed our 3 night stay - the food served in both the restaurant and 'The Cart' (casual dining) was both delicious and affordable, the staff were friendly and helped to create a relaxed atmosphere and whilst the accommodation was a little dated, it was clean and comfortable and the outlook from our room was lovely.

Thank you for taking the time to share your positive feedback regarding your recent stay with us at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed the tranquil atmosphere and found our staff to be welcoming and friendly. Creating a relaxed environment for our guests is a priority, and it is gratifying to know that our team contributed to your experience. I will ensure your feedback is passed on to Gabriel. It is wonderful to learn that you appreciated the dining options available, both in our restaurant and 'The Cart'. We strive to offer delicious and affordable meals, and your kind words affirm our efforts. While we acknowledge your comment regarding the accommodation being a little dated, we are pleased that you found it clean and comfortable, and enjoyed the lovely outlook from your room. Your feedback is invaluable to us as we continue to enhance our guests' experiences. We hope to welcome you back for another enjoyable stay in the future. Ben Carroll Rooms Division Manager

Customer review rating 4.5/5

Kay C. Business - Confirmed reviews ALL

Was upgraded and grateful. Unfortunately the neighbours next door had no consideration for others when in the doorway with constant knocking and screaming to be let in the room. Made hard in the mornings when I would be getting back from my work shift at Midnight. Last thing I needed was kids screaming and lady yelling in doorway to be let in. WiFi was terrible this trip, constantly disconnecting - again not ideal when trying to work from room. Mouldy smell - room could use a good airing.

Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your gratitude for the upgrade, and I am pleased to hear that you enjoyed that aspect of your visit. I sincerely apologize for the disturbances caused by noise from neighboring guests. We strive to create a peaceful environment for all our guests, and I regret that this was not your experience. Our team is always available to assist with any concerns, and we encourage our guests to reach out during their stay should they encounter similar issues. Additionally, I am sorry to learn that you faced challenges with the WiFi connectivity. We understand how crucial reliable internet access is, especially for our guests working from their rooms. Please be assured that we are continuously working to enhance our services, and your feedback is invaluable in this regard. Regarding the mouldy smell you mentioned, we take cleanliness very seriously and will certainly look into this matter to ensure we maintain our high standards. Your comfort and satisfaction are of utmost importance to us. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Ben Carroll Rooms Division Manager

Customer review rating 5.0/5

Sheree P. Couples - Confirmed reviews ALL

We can not fault our stay at this resort, the staff go above and beyond in every area. The facilities are exceptional and the dining is to die for. We will 100% be back, loved it!!!

Thank you for your wonderful feedback regarding your recent stay at Mercure Gold Coast Resort. We are thrilled to hear that our team exceeded your expectations and that you enjoyed our exceptional facilities and dining options. It is always our goal to provide memorable experiences for our guests. We eagerly look forward to welcoming you back for another enjoyable stay in the future. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 4.5/5

Stephen B. Couples - Confirmed reviews ALL

Rooms good size. Nice to have a walk in shower, rather than a shower over a bath ( ask for this as most rooms have combined shower/bath). Staff very pleasant. Undercover parking a bonus.

Dear Stephen B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the room size and the walk-in shower. It is also wonderful to know that our team made a pleasant impression and that you appreciated the undercover parking. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Shane J. M. M. Business - Confirmed reviews ALL

Nest sleep at a motel ever. Great bed and clean, tidy room.

Dear M.. M., Thank you for your kind feedback. We are delighted to hear that you had a restful sleep and enjoyed your upgraded room. Our team strives to maintain high cleanliness standards and comfortable accommodations for our guests. Best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Shelley I. Families - Confirmed reviews ALL

The location was okay. It's an older resort, the room we had was plain and well used. I found it odd there was no tea or coffee in the bedroom. We paid for breakfast inclusive and when we told them we wouldn't be able to have the breakfast on the last day as we had to fly out early, they said they good give us a breakfast box instead which I thought was nice. But we had no idea this would consist of a tiny juice box, a lemon slice the size of my thumb and some granola. Not worth the $75 breakfast. Had they included some fruit and pastries we might have thought different.

Thank you for sharing your feedback regarding your recent stay at Mercure Gold Coast Resort. We appreciate your comments about our facilities and the location of the resort. I would like to address your observations regarding the room. We understand that our property has a vintage charm, and we strive to maintain a balance between comfort and nostalgia. Your feedback about the room's condition will be taken into consideration as we continuously work to enhance the guest experience. Regarding the absence of tea and coffee in the bedroom, I apologize for any inconvenience this may have caused. While we aim to provide a range of amenities to our guests, we value your input and will review this aspect for future improvements. It is also noted that you had a breakfast-inclusive package. We appreciate your acknowledgment of the breakfast box alternative provided due to your early departure. However, I am sorry to hear that the contents did not meet your expectations. Our intention is always to offer a satisfactory experience, and your suggestion for including more variety such as fruits and pastries is valuable for our consideration as we evaluate our breakfast options. Thank you once again for your constructive feedback. We hope to welcome you back in the future, providing you with an experience that meets your expectations more fully. Ben Carroll Rooms Division Manager

Customer review rating 4.5/5

Graham P. Couples - Confirmed reviews ALL

Was ok Issue having to carry heavy cases up the stairs from the car park Besides that was good

Dear Graham, Thank you for your feedback regarding your recent stay. We appreciate your comments about our convenient location. I apologize for the inconvenience you experienced with the stairs from the car park, and I will ensure your feedback is noted for future considerations. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Daneal R. Couples - Confirmed reviews ALL

Thank you Chris, unfortunately our stay was cut short to one night instead of the two we had booked as our daughter had an accident land at the time the Dr was going to call the royal flying doctors in to get her out of the mine site she was in in WA. We of course left asap and flew to Perth to be with her. The room 2408 was lovely and the views of the golf course was most relaxing. We will be definitely returning when we are next at the Gold Coast. Thanks Daneal

Dear Daneal R., Thank you for taking the time to share your experience at Mercure Gold Coast Resort. We are pleased to hear that you found your room and the views to be enjoyable during your stay. We sincerely regret that your visit was cut short due to your daughter's unfortunate accident. It is understandable that your family needed to prioritise her well-being, and we appreciate your decision to leave swiftly for Perth. We look forward to welcoming you back in the future under more favourable circumstances. Your feedback is invaluable to us, and we are committed to providing a pleasant experience for all our guests. Wishing your daughter a speedy recovery. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Breana A. Couples - Confirmed reviews ALL

It was such a lovely stay! Everything was great from check in to check out! Ben checked us in and was amazing, really appreciated the extras he did for us! Will definitely stay again!

Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed your experience and appreciated the service provided by our team member, Ben. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Gold Coast Resort

Other web-users rate our hotel

  • 661 reviews 8.7/10 Location
  • 1,615 reviews 6.8/10 Room
  • 1,444 reviews 8.2/10 Service
  • 37 reviews 4.2/10 WiFi
  • 685 reviews 6.2/10 Cleanliness
  • 612 reviews 7/10 Food
  • 494 reviews 7.9/10 Breakfast
  • 337 reviews 7.3/10 Value

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