Mercure Gold Coast Resort 4 stars

TripAdvisor rating 4.0/5 1,595 reviews
Mercure Gold Coast Resort
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+ 25 Services
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Children's age

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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodations

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

THE RESTAURANT

Type of cuisine: International

Open every day from 6:30am until late, The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,757 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,595 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect spot for a family getaway

TripAdvisor rating 4.0/5

Googly eye W 26/01/2020 TripAdvisor review

Perfect spot for a family getaway. The room was spacious, the beds were very comfortable. Kids loved the pool, I especially liked that there was a second pool option that was quieter and less people then the main pool, it allowed for a more peaceful relaxing swim.

Relaxing and Peaceful

TripAdvisor rating 4.0/5

demi532 25/01/2020 TripAdvisor review

One of the most beautiful resorts covered by lush vegetation and well kept. The housekeeping was excellent and memorable. Transport was a little tricky but there are transfer options. Thank you for everything...

Service better than 5 star

TripAdvisor rating 4.0/5

info20202020 Business - 23/01/2020 TripAdvisor review

My wife and I have stayed at some of the most luxurious hotels but the weekend at the Mercure was absolutely amazing. The service of the staff was way better than the 5 star hotels . Awesome job .we would definitely be coming back here.

good stay, good facilities

Customer review rating 4.4/5

Liam Friends - 22/01/2020 Confirmed reviews ALL

good accommodation , helpful staff

Dear Liam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martin Pedreira Assistant Manager

Relaxing weekend

Customer review rating 4.4/5

Nicole Families - 22/01/2020 Confirmed reviews ALL

We had a beautiful stay, nice and close to the pool for the kids, dinner was beautiful and very tasty. Beds were comfortable and the make up of the room the next day was beautiful, kids loved the swan towel and the little note was beautiful. We will definitely stay again.

Dear Nicole, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben Carroll Assistant Manager

Good stay

Customer review rating 4.4/5

Nuo Families - 22/01/2020 Confirmed reviews ALL

Services and environment are excellent, room is old fashion

Dear Nuo, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martin Pedreira Assistant Manager
Customer review rating 4.4/5

Jodi Families - 22/01/2020 Confirmed reviews ALL

was really great

Dear Jodie, Thank you for the great review of our hotel! All of us here at Mercure Gold Coast Resort are delighted to read that you had an excellent stay and enjoyed your visit. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another special journey with us. Warm regards, Martin Pedreira Assistant Manager

Pleasant stay

Customer review rating 4.4/5

John Y. Solo - 22/01/2020 Confirmed reviews ALL

Satisfying

Dear John, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay with us. We hope to welcome you back again soon. Regards, Ben Carroll Assistant Manager

Good value, excellent service

Customer review rating 4.4/5

Ro Families - 22/01/2020 Confirmed reviews ALL

Booked last minute, was accommodated with an early check in and late check out, excellent service and room/facilities were great.

Dear Rowan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben Carroll Assistant Manager

Relaxing

Customer review rating 4.4/5

Toni-maree Families - 22/01/2020 Confirmed reviews ALL

Great relaxing time, and well looked after.

Dear Toni Maree. Thank you for your review. We very much appreciate you taking the time to leave us such a positive review. We are incredibly pleased about the high lights of your stay that you have elaborated on from your experience. We hope to welcome you back soon! Kind regards, Ben Carroll Assistant Manager

Excellent stay

Customer review rating 4.4/5

George K. Business - 22/01/2020 Confirmed reviews ALL

The staff were very professional, great service.

Dear George, Thank you for the great review of our hotel! All of us here at Mercure Gold Coast Resort are delighted to read that you had an excellent stay and enjoyed your visit. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another special journey with us. Warm regards, Martin Pedreira Assistant Manager

nice environment, nice quiet room

Customer review rating 4.4/5

Christina D. V. Solo - 22/01/2020 Confirmed reviews ALL

friendly staff, pleasant surroundings

Dear Christina, Thank you for the great review of our hotel! All of us here at Mercure Gold Coast Resort are delighted to read that you had an excellent stay and enjoyed your visit. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another special journey with us. Warm regards, Martin Pedreira Assistant Manager

Fantastic Family Friendly, Well Located & Appointed Resort

Customer review rating 4.4/5

Jamie &. A. B. Couples - 22/01/2020 Confirmed reviews ALL

Stayed as couple for 5 days (daughter was to join us but couldn’t make it). Great location away from crowds at Beach but only few minutes drive, clean, well appointed (two beautiful pools), extremely friendly & helpful staff. Undercover parking excellent. Good food/restaurant, great coffee, terrific bar.

Dear Jamie & Andrea, Thank you for the great review of our hotel! We are elated to see you had such a fantastic experience with us. It is our hope that we get the chance to welcome you back again soon! Warm regards, Ben Carroll Assistant Manager

Air con was horrible, remainder of the stay was great.

Customer review rating 4.4/5

Kate M. Families - 22/01/2020 Confirmed reviews ALL

Air con didn’t appear to work and we are not sure if that was due to the humidity on the coast at the time but we all slept horribly for the two nights we were there. The pool was great, staff were lovely however had to wait over an hour for extra towels without this being indicated when we requested them. Buffet breaky was great! All in all we would stay again, however next time we will say something to the staff if the air con isn’t working as for the amount we paid, working air con should be a must! Noting also that the carpet felt wet and the towels never dried in the bathroom but again this could be due to the humidity.

Dear Kate, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. Please allow me to express my sincerest apologies that your in room experience with us did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with air conditioning and dampness during our busy summer period to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me directly for any future reservations so I can ensure your stay is as comfortable as possible. Warm Regards, Martin Pedreira Assistant Manager

Good facility overall

Customer review rating 4.4/5

Rebecca T. Solo - 21/01/2020 Confirmed reviews ALL

Comfortable rooms - great bed and not too small. Liked having a balcony. Definitely family oriented with lots of kids around. Breakfast was okay as it was included in the rate but wouldn’t pay extra for it. Was handy to the Carrara stadium and about 15mins to Surfers. Had some little personal touches which was nice.

Dear Rebecca, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Nice hotel

Customer review rating 4.4/5

Km… Families - 21/01/2020 Confirmed reviews ALL

Good

Dear Karina, Thank you for your fantastic feedback. Great to see you had an enjoyable experience and we hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Beautiful location with great customer service and an awesome pool.

Customer review rating 4.4/5

Marek B. Families - 21/01/2020 Confirmed reviews ALL

Helpful staff provided very useful information upon arrival check in and the room was comfortable and clean. Buffet breakfast was very, very good and my daughter enjoyed the lighted pool at night after a nice dinner at the resort restuarant. Parking was undercover and ample. The staff were more than helpful and obviously enjoy working at this establishment and it shows.

Dear Marek, Thank you for your fantastic feedback. We very much appreciate you taking the time to leave us some great insight into your recent experience with us. We hope to welcome you back again soon. Warm regards,

Good experience

Customer review rating 4.4/5

Stuart Families - 21/01/2020 Confirmed reviews ALL

Checkin was good and the stay was good. We kept getting welcome messages for different people on the tv though and the cot wasn’t set up when we got there leading us to believe we were in the wrong room.

Dear Stuart, Thank you for your review. We appreciate you taking the time to leave us some feedback. Whist i see from your score you had an enjoyable experience, I do note you mentioned that the incorrect name was displayed on your TV & the cot was not promptly set up. I do apologize about the issues you have raised. At times our computer interfaces glitch with our tv's as they are all interlinked and the wrong name may be displayed, However there is no excuse your cot was not set up prior to arrival. I have since forwarded your feedback to our house keeping team to inspect further so this does not happen in the future. Once again, Thank you for your review. We hope we get the chance to welcome you back again soon. Warm regards Ben Carroll Assistant Manager

Well located and great facilities

Customer review rating 4.4/5

Joseph I. Families - 21/01/2020 Confirmed reviews ALL

The bedding was perfect and the room was beautiful. The facilities were great thank you.

Dear Joseph, Thank you for your excellent feedback. Our team & I are very pleased to see you had an enjoyable experience. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

was disappointed this time

Customer review rating 4.4/5

Kylie S. Families - 21/01/2020 Confirmed reviews ALL

We visited in July and now again in January. Nice and close to the stadium as we visit for sport. I always look forward to a good buffet breakfast but this is what disappointed me the most this time. Each morning i asked for a serve of poached eggs to eat with my cooked buffet food and each morning i would have finished my breakfast before i received. Twice a persevered with the extremely sloppy scrambled egg because i was time poor and needed to get to a game . The last day of our stay i decided to be proactive and order my eggs as soon as i got to the counter to check in with my room number. The lady would not take my order till i found a table which i did and promptly ordered my eggs poached soft. I ate in reverse starting with fruit and pastries. After 30 minutes i got my hot food thinking my eggs would arrive shortly. I had noticed that the gentleman beside our table received a full meal even though he ordered 15 minutes after me so i went and reminded the waitress i was still waiting on my eggs. Her reply was yes they must be ready by now. Another 5 minutes later and I received my eggs - by now my hot food is cold - and my eggs are also cold and hard poached. I did not eat my eggs and was so angry that i had to wait so long for an incorrect order. The initial lady that told me to order once i got a table asked me about my eggs as i walked out and when i told her what happened her reply was -"oh thats not good . Sorry to hear that" So even when i preempted the delay in my eggs i still could not get the right service. 5 mornings of disappointment. Each morning we ate breakfast at a different time and not all mornings were busy. Not having and under cover carpark every night was not a good thing however. My car is undercover at my house and having it undercover at a hotel is a draw card for me. Room was comfortable . Cleaners were good.

Dear Kylie, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed this feedback onto our Executive Chef and Restaurant Manager to ensure that they look at the breakfast processes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinne Farrington Operations Manager
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