Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,751 reviews

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Mercure Gold Coast Resort - Image 1
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64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,751 reviews

TripAdvisor Rating  4.0/5  1,768 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Kitchenman C. J. M. Business - Confirmed reviews ALL

Great staff, both on check-in and at breakfast. Comfortable, typically Mercure, bedding and great sized rooms. But... Why would you build three story residences with no lifts, and no lifts from the underground car park? Two-thirds of the rooms are not practical.

Thank you for your feedback regarding your recent stay. We appreciate your compliments about our staff and the comfort of our rooms. However, I understand your concerns about the lack of lifts; this is indeed a design aspect of our property that we acknowledge. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 2.0/5

Samantha Q. Couples - Confirmed reviews ALL

The staff was lovely, check in was fast and easy. There was no under car park available and had to park on the road. The room was average at best. The door to the balcony's frame wasnt fully attached the the wall, the mattress had a huge sucken groove, there was no fan in the bathroom, air con struggled and took forever to even feel coolish. When showering in the shower bath, you have to pull the handle to change the water from bath to shower but the bathwater continued to come out while you showered. The pools looked lovely, and the buffet breakfast was a nice added however the facilities are very out dated.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our staff made a positive impression during your check-in process. However, I regret to learn that your experience was marred by several issues related to your room and the facilities. I acknowledge your concerns regarding the parking situation, as well as the condition of the room, including the balcony door, mattress, and air conditioning. We appreciate your comments about the bathroom facilities, and I assure you that we value all guest feedback as it helps us identify areas for improvement. We are glad to hear that you enjoyed the pool area and our buffet breakfast, which we strive to enhance for our guests. We are committed to providing a pleasant stay and your insights will contribute to our ongoing efforts to improve our accommodations. Thank you once again for your valuable feedback. Ben Carroll Rooms Division Manager

Customer review rating 5.0/5

Angela K. Friends - Confirmed reviews ALL

The restaurant was great, facilities were great. They were able to cater to us when I made a mistake with the booking dates and no cancellation fee was involved. Only feedback - when trying to call reception from our rooms handset, we kept being redirected to the restaurant, who were extremely unhelpful in helping us get connected to reception. One lady did try to help us but the guy was quite rude.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our restaurant and facilities. We appreciate your understanding regarding the booking issue, as our team strives to provide flexibility whenever possible. I sincerely apologize for the inconvenience you experienced when attempting to contact reception. Your comments regarding the communication challenges have been noted, and we will address this with our team to enhance our service. Thank you for bringing this to our attention. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 4.5/5

Martin B. Couples - Confirmed reviews ALL

The room was clean. Aircon was quiet and didn't hear other guests. The beds were comfortable. The view over the golf course is nice. The café was good value and with good breakfast.

Dear Martin, Thank you for your kind feedback. We are pleased to hear that you enjoyed our location, found the room comfortable, and appreciated the value of our café. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Eva S. Friends - Confirmed reviews ALL

Staff were wonderful! The rooms were really nice and clean and the beds were comfy. We loved the pool and the cafe at the resort had great coffee.

Thank you for your kind words regarding our facilities and the service provided by our staff. We are delighted to hear that you enjoyed your stay, particularly the comfort of the rooms and the quality of our pool and café offerings. Best regards, Ben Carroll Rooms Division Manager

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Other web-users rate our hotel

  • 645 reviews 8.6/10 Location
  • 1,674 reviews 6.7/10 Room
  • 1,575 reviews 8.2/10 Service
  • 36 reviews 4.6/10 WiFi
  • 737 reviews 5.5/10 Cleanliness
  • 700 reviews 7/10 Food
  • 512 reviews 7.6/10 Breakfast
  • 341 reviews 6.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.