Mercure Gold Coast Resort 4 stars

Name: Mercure Gold Coast Resort
Address: CARRARA, 4211, AUSTRALIA
Telephone: (+61)7/55557700
Rating: 4.4

4.4/5

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Mercure Gold Coast Resort

Hotel for travellers looking for local and authentic experiences

Welcome to the piece of paradise that is Mercure Gold Coast Resort. To find out more about our Gold Coast Resort, contact for enquiries: (07) 5555 7700 or h9052@accor.com

Neil Scanlan, Hotel Manager

Located 30 minutes from Gold Coast Airport and just minutes away from beautiful Gold Coast beaches, Surfers Paradise, Currumbin Sanctuary, Robina Town Centre, Cbus Stadium and Metricon Stadium. Mercure Gold Coast Resort is perfectly positioned for your visit, whether it's business, leisure or sport. Our family friendly Gold Coast accommodation is also just a short car trip from Australia's best theme parks, so your family will never be short of things to do during your holiday in Queensland.

Mercure Gold Coast Resort boasts 292 rooms, including two floodlit tennis courts, day spa, fitness centre, spa & sauna, restaurant and bar, laundry facilities, complimentary WiFi access and in-room dining. Mercure Gold Coast resort is one of the best places to stay for a business trip or family getaway. A fantastic family hotel on the Gold Coast, making that long awaited holiday much more affordable and enjoyable. Find out more about the hotel below!

Hotel extras

Relaxing resort set amongst lush tropical gardens
Family friendly with free parking
MINDFUL MEETINGS conferences and events
MyGlass beverage packages available for members of ALL - Accor Live Limitless
Treat the kids to all-inclusive meals and activities with MyKids by ALL - Accor Live Limitless

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI access
Parking
- Private indoor parking
- Public outdoor parking
- Public indoor parking
- Bus/coach parking area
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Outdoor heated pool
- Outdoor unheated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna
Babysitting on request
Golf
- Golf
- Golf lessons
Tennis
- Outdoor tennis court
- Tennis

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00-23:59
- Opening hours : Week-end 00:00-23:59
Self-service catering
- Snack & beverage machine (Paying)
- Drink vending machine

14 meeting room(s)
Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Contact email

Check-in from 14h00

Check out up to 10h00

By plane
BRISBANE AIRPORT At 87km / 54 miles
By plane
GOLD COAST AIRPORT At 27.36km / 17 miles
By train
Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodations

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Rooms (8)

Superior Garden View with 1 King Size Bed

Max. number of persons: 2
Area: From 36m²
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Garden View with 2 Queen Beds

Max. number of persons: 4
Area: From 36m²
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Golf View with 1 King Size Bed

Max. number of persons: 2
Area: From 36m²
Views: Golf view *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Golf View with 2 Queen Beds

Max. number of persons: 4
Area: From 36m²
Views: Golf view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Pool View Room with 1 King Size Bed

Max. number of persons: 2
Area: From 36m²
Views: Pool side *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Pool View Room with 2 Queen Beds

Max. number of persons: 4
Area: From 36m²
Views: Pool side *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Spa Room with 1 King Size Bed

Max. number of persons: 2
Area: From 36m²
Views: Garden side, Patio *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Superior Spa Room with 2 queen bed

Max. number of persons: 4
Area: From 36m²
Views: Garden side, Patio *

* Subject to availability

High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Our restaurants and bars

THE RESTAURANT

Type of cuisine: International

Open every day from 6:30am until late, The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

06:30 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

06:30 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar provides a range of light snacks and beverages all day.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 14
Maximum size: 2,000 m²
Maximum capacity: 600 people
Maximum banquet capacity: 600 people

Find out more

Very good stay

Jenny P. Business - 25/03/2020 Confirmed reviews ALL

Great stay while doing some business training at Robina Town Centre. Large, clean room with all that I required. Enjoyed the pool area and the peaceful surroundings. The staff are friendly and helpful.

Dear Jenny, Thank you so much for your fantastic feedback. We are glad you enjoyed your stay and appreciate the time you have taken to review your stay. We look forward to the opportunity to welcome you back to the resort soon. Best wishes, Sheree Guest Services Team

Good location for all the amenities and the staff were pleasant.

Gregory M. Couples - 25/03/2020 Confirmed reviews ALL

WE had an enjoyable if brief stay at Mercure, Carara QLD. Our trip had to be shortened due to Queensland a bout to close their borders with NSW where we live. The staff were understanding and although the transaction has not yet finalised we would definitely stay at Mercure again. The bed was king and comfortable, pleasant surroundings and generally we had no problems with our stay. May I give a special mention to Andrew and Lea who made our stay comfortable.

Dear Gregory, Thank you for your fantastic feedback! We are glad to hear you enjoyed your stay and we were able to make it extra comfortable and accommodating for you. We appreciate the time you have taken to leave your review and will ensure it is passed on to the team. We look forward to welcoming you back to the resort soon. Best wishes, Sheree Guest Services Team

NIce and comfy, but the stairs are a problem for older folks. Your receptionist put us on the top floor I did struggle with it specially coming from the car park. No elevator in this day and age is absurd.

Brian Couples - 25/03/2020 Confirmed reviews ALL

too many stairs?

Dear Brian, Thank you for taking the time to review your stay at our resort and we appreciate your insight. We hope we get the opportunity to welcome you back to the resort soon, ensuring we make your stay much more comfortable. Best wishes, Sheree Guest Services Team

Most of the staff were very friendly and obliging. Room was great.

Helmut Couples - 24/03/2020 Confirmed reviews ALL

The staff were friendly and accommodating. Loved the room. The housemaid was extremely friendly and accommodating. Only bad experience was we had friends come over to see us and we had invited them for a drink sat in the bar area and I went over to ask the waiter to come over and he said what do you want and I said I do not know what my guests want cant you come over! He eventually came over and took the order. My wife gave the room number and our name and said put it on our room account. When I went to the bar to sign the docket, the waiter asked how I was going to pay and so I thought he wanted me to pay at the bar. Paid with my credit card. When checking out we were we found that the account said we still owed for the drinks. The receptionist was friendly and accommodating and said for my wife and I to leave and she would check it out. That is what happened and we received the account by email and everything was fine. We just feel that the waiter needed a bit more training. Housemaid 5 stars.

Dear Helmut, Thank you for taking the time to review your experience and for providing feedback and insight, which we will ensure is passed on to the team. We are glad to hear you enjoyed the facilities and we look forward to the opportunity of welcoming you back to the resort soon. Best wishes, Sheree Guest Services Team

was a it out of the way. food and service from bar was below average. there were black small ants everywhere, a couple of time i had them crawling on me

Anonymous Business - 24/03/2020 Confirmed reviews ALL

very average

Dear Gina, Thank you for your review of your stay at Mercure Gold Coast Resort. We appreciate the time you have taken to provide feedback and insight and will ensure it is passed onto the team. We hope we get the opportunity to welcome you back to the resort in the near future. Best wishes, Sheree Guest Services Team

A lovely stay in a beautiful location

Desley Couples - 23/03/2020 Confirmed reviews ALL

Very clean and comfortable room with a great hot shower. We love staying here because it’s close enough to everything but lovely and quiet and surrounded by green space.

Dear Desley, Thank you so much for your lovely review on your stay at the resort. We are glad to hear you enjoyed yourself and cannot wait to welcome you back soon. Best wishes, Sheree Guest Services Team

Well situated

Aaron J. Business - 23/03/2020 Confirmed reviews ALL

Short and sweet

Dear Aaron, Thank you for taking the time to review your time at the resort and for providing insight. We look forward to the opportunity of welcoming you back soon. Best wishes, Sheree Guest Services Team

lucky stay - great support

Anonymous Business - 23/03/2020 Confirmed reviews ALL

arriving Friday 13 all worked well got last minute support to book twilight golf managed to play awesome 18 holes only forgot that diner places close early and had t search 1.5 hour for a good restaurant

Dear Lars-Oliver, Thank you for your feedback. We appreciate you taking the time to review and providing insight into your stay. We are glad to hear we could assist in making your stay extra enjoyable and hope we get the chance to welcome you back soon. Best wishes, Sheree Guest Services Team

Good Stay

Anonymous Business - 23/03/2020 Confirmed reviews ALL

The hotel staff were friendly and helpful. The room was reasonably clean and the view was lovely. The room felt old and require maintenance, ie: paint peeling off, many scratches around the place. The stairs, corridor leading to room also felt old and require a either a better clean or maintenance.

Dear Asanka, Thank you so much for taking the time to review your stay. We appreciate your feedback and insight, and will ensure it is passed along to the team. We hope we get the opportunity to welcome you back soon. Best wishes, Sheree Guest Services Team

Team of Professionals

Chris C. Families - 23/03/2020 Confirmed reviews ALL

We arrived at a challenging time of the corona virus outbreak, the Mercure team made us feel very safe and provided recommendations to assist us, Fantastic team from front desk, restaurant, house keeping, maintenance I cannot thank you For making my family especially my kids feel safe - good luck to all I would definitely recommend this hotel and team, we will come back once things are back to normal thank you again

Dear Megan, Thank you so much for the fantastic feedback on your recent stay at the resort. We appreciate the time you have taken to review us and will ensure your kind words are passed on to the res of the team. We hope we get the opportunity to welcome you back soon. Best wishes, Sheree Guest Services team

We love coming to the Gold Coast and being able to stay somewhere out of the hussle and bussel of Surfers. It's very convenient.

Nicole Families - 21/03/2020 Confirmed reviews ALL

We had a beautiful quiet stay. The lady who cleaned our room each day did a wonderful job. The kid's loved coming back to the little towel animals.

Dear Nicole, Thank you for your fantastic feedback. We very much appreciate the kind words and are thrilled you had an enjoyable experience. We hope to welcome you back for another fantastic stay in the future. Warm regards, Ben Carroll Assistant Manager

Stay ok

Tony H. Business - 21/03/2020 Confirmed reviews ALL

Reception with Andrew very smooth and welcoming. Room tidiness excellent with Janine. Restaurant mediocre.

Dear Tony, Thank you for your feedback. We appreciate you taking the time to leave us some insight into your recent stay with us. I will ensure your kind words about Andrew & Janine are passed onto them. We do hope we get the chance to welcome you back again soon. Ben Carroll Assistant Manager

Great location, excellent stay

Alamein G. Business - 20/03/2020 Confirmed reviews ALL

From the moment we stepped onto the resort, we knew this was a fabulous place to be! The location of our Conference was only about a 6 minute drive, the staff at Mercure were wonderful, kind, very hard working and most of all the Housekeeping Staff we very professional.

Dear Alamein, Thank you for your fabulous feedback. We are so thrilled to see you had such an enjoyable experience with us. I will ensure to pass on your feedback to our team, and most importantly, your kind words about cindy. Once again, Thank you for your review. We hope to welcome you back again in the future. Warm regards, Ben Carroll Assistant Manager

Peaceful ..beautiful green surroundings

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

This was a beautiful hotel. The gardens are perfectly kept and the rooms over looking the golf course are delightful (who needs the beach) and well appointed.

Dear Andy, Thank you for your review. We appreciate you taking the time to leave us some great feedback. We look forward to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

It's a great location and quiet peaceful resort.

Anonymous Families - 19/03/2020 Confirmed reviews ALL

It sort of started out a bit rough! we were put in a room that had considerable water damage at some point and it smelt strongly of water damage through the carpet. (My husband is a Commercial Carpet Layer and knows what this is like). The Front Desk were obliging and moved us without any hassle. The next room was lovely and a better spot. The overall stay was fine after that.

Dear Melinda W., Thank you for your review. We appreciate you taking the time to leave us some insight into your recent experience with us. We hope we get the opportunity to welcome you back soon. Best wishes, Sheree Guest Services Team.

Great stay

Wendy B. Couples - 19/03/2020 Confirmed reviews ALL

We enjoy staying in the Resort the surroundings are quiet and peaceful . The rooms are large and comfortable

Dear Wendy, Thank you for your review. We appreciate you taking the time to leave us some great feedback and are glad to hear you enjoyed your stay. We look forward to welcoming you back again soon. Best wishes, Sheree Gillies Guest Services Team

Nice Hotel

Alexandra B. Business - 19/03/2020 Confirmed reviews ALL

It was a nice hotel, very friendly staff and well set up rooms.

Dear Alexandra, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent experience with us. We look forward to welcoming you back soon. Best wishes, Sheree Guest Services Team.

Good location

Emma Couples - 18/03/2020 Confirmed reviews ALL

Good stay. Staying for a wedding in the hinterland but was able to easily access Broadbeach and the theme parks.

Dear Emma, Thank you for your review and for taking the time to leave us some great feedback. We are glad to hear you enjoyed your stay and we look forward to welcoming you back again soon. Best wishes, Sheree Gillies Guest Services Team

Good stay

Soonlai Couples - 17/03/2020 Confirmed reviews ALL

Two night stay, location is in golf resort away from the city. Need car, but free carpark

Dear Soonlai, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes Sheree Gillies Marketing Coordinator

Great Stay

Margot A. Friends - 17/03/2020 Confirmed reviews ALL

I do not usually write reviews...but !!!!! This was our second stay at your hotel.......Staff are wonderful...food was good, room was good. If all hotels had staff like yours, well !!!!! Margot A.

Dear Margot, Thank you for the fantastic review of our hotel! It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Sheree Gillies Marketing Coordinator

Our most recent 20 reviews

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