Mercure Gold Coast Resort

I been there for 3 nights from 28th Jan. Being an Accor member, I was given a complementary night and paid for room and breakfast for 2 nights (B&B). The check-in process was smooth. When entered into room, the room looked old with all old flooring at entrance and damaged at some parts. This was not what expected from the photos displayed. Next morning when we went for breakfast, we were told, as it as complimentary stay, breakfast was not included (Understand as I may have missed to read T&C). After some discussion, the last day breakfast was swapped with complimentary stay. Next morning again, when we went for breakfast, we were told, children's included in our reservation were not included for breakfast and that we need to pay. We were approached at the breakfast table by manager and argued that kids are not included. After lot of discussion and to avoid further humiliation in front of other guest and family, I told the manager to charge the kids breakfast to my room which was later charged to my card. After checkout when I emailed the hotel about the issue, the manager confirmed that indeed it was a system issue and it fell through the cracks and as a goodwill he will refund $15. Why did the manager didn't bother to confirm the reservation before confronting? This behaviour is not acceptable.

Good resort style hotel. A little out of the way so own transport beneficial. Highlight was the swimming pool area. The hotel was better than expected and we had no complaints. We had a package which included food and beverage credits. This worked out to be good value.

We 'shouted 'our visitors from overseas to a couple of nights here, and they thoroughly enjoyed it. They were quite taken by the relaxed atmosphere and how quiet it as especially when they realised how close they were to all the GC attractions. Will try to do it again for their next visit to Aust.

The $20 room credit is great if you don’t have your room serviced daily. We used this for breakfast on the last day of our stay. The pool is fantastic, sometimes there were pool noodles etc provided for the kids to lay with, other days there weren’t any. We did have an issue with something being moved in our room but the staff were attentive and professional about hearing my concerns and dealing with the issue.

We stayed in a 2bd suite and it was large and modern. Having 2 kitchenettes and 3 bathrooms was excellent, though providing a toaster, kettle, microwave, plates, bowls and utensils but no sink was a bit odd. On the 3rd night we found the tea towel and dishwashing liquid but had to ‘wash up’ in the bathroom sink. Have to drive to everywhere - shops, beach etc though the pool, gym, bar and restaurant on site were great.