Mercure Gold Coast Resort 4 stars

TripAdvisor rating 4.0/5 1,594 reviews
Mercure Gold Coast Resort
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodations

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf view room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf view room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

THE RESTAURANT

Type of cuisine: International

Open every day from 6:30am until late, The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,743 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,594 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Relaxing and Peaceful

TripAdvisor rating 4.0/5

demi532 25/01/2020 TripAdvisor review

One of the most beautiful resorts covered by lush vegetation and well kept. The housekeeping was excellent and memorable. Transport was a little tricky but there are transfer options. Thank you for everything...

Service better than 5 star

TripAdvisor rating 4.0/5

info20202020 Business - 23/01/2020 TripAdvisor review

My wife and I have stayed at some of the most luxurious hotels but the weekend at the Mercure was absolutely amazing. The service of the staff was way better than the 5 star hotels . Awesome job .we would definitely be coming back here.

Good facility overall

Customer review rating 4.4/5

Rebecca T. Solo - 21/01/2020 Confirmed reviews ALL

Comfortable rooms - great bed and not too small. Liked having a balcony. Definitely family oriented with lots of kids around. Breakfast was okay as it was included in the rate but wouldn’t pay extra for it. Was handy to the Carrara stadium and about 15mins to Surfers. Had some little personal touches which was nice.

Dear Rebecca, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Nice hotel

Customer review rating 4.4/5

Km… Families - 21/01/2020 Confirmed reviews ALL

Good

Dear Karina, Thank you for your fantastic feedback. Great to see you had an enjoyable experience and we hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Beautiful location with great customer service and an awesome pool.

Customer review rating 4.4/5

Marek B. Families - 21/01/2020 Confirmed reviews ALL

Helpful staff provided very useful information upon arrival check in and the room was comfortable and clean. Buffet breakfast was very, very good and my daughter enjoyed the lighted pool at night after a nice dinner at the resort restuarant. Parking was undercover and ample. The staff were more than helpful and obviously enjoy working at this establishment and it shows.

Dear Marek, Thank you for your fantastic feedback. We very much appreciate you taking the time to leave us some great insight into your recent experience with us. We hope to welcome you back again soon. Warm regards,

Good experience

Customer review rating 4.4/5

Stuart Families - 21/01/2020 Confirmed reviews ALL

Checkin was good and the stay was good. We kept getting welcome messages for different people on the tv though and the cot wasn’t set up when we got there leading us to believe we were in the wrong room.

Dear Stuart, Thank you for your review. We appreciate you taking the time to leave us some feedback. Whist i see from your score you had an enjoyable experience, I do note you mentioned that the incorrect name was displayed on your TV & the cot was not promptly set up. I do apologize about the issues you have raised. At times our computer interfaces glitch with our tv's as they are all interlinked and the wrong name may be displayed, However there is no excuse your cot was not set up prior to arrival. I have since forwarded your feedback to our house keeping team to inspect further so this does not happen in the future. Once again, Thank you for your review. We hope we get the chance to welcome you back again soon. Warm regards Ben Carroll Assistant Manager

Well located and great facilities

Customer review rating 4.4/5

Joseph I. Families - 21/01/2020 Confirmed reviews ALL

The bedding was perfect and the room was beautiful. The facilities were great thank you.

Dear Joseph, Thank you for your excellent feedback. Our team & I are very pleased to see you had an enjoyable experience. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

was disappointed this time

Customer review rating 4.4/5

Kylie S. Families - 21/01/2020 Confirmed reviews ALL

We visited in July and now again in January. Nice and close to the stadium as we visit for sport. I always look forward to a good buffet breakfast but this is what disappointed me the most this time. Each morning i asked for a serve of poached eggs to eat with my cooked buffet food and each morning i would have finished my breakfast before i received. Twice a persevered with the extremely sloppy scrambled egg because i was time poor and needed to get to a game . The last day of our stay i decided to be proactive and order my eggs as soon as i got to the counter to check in with my room number. The lady would not take my order till i found a table which i did and promptly ordered my eggs poached soft. I ate in reverse starting with fruit and pastries. After 30 minutes i got my hot food thinking my eggs would arrive shortly. I had noticed that the gentleman beside our table received a full meal even though he ordered 15 minutes after me so i went and reminded the waitress i was still waiting on my eggs. Her reply was yes they must be ready by now. Another 5 minutes later and I received my eggs - by now my hot food is cold - and my eggs are also cold and hard poached. I did not eat my eggs and was so angry that i had to wait so long for an incorrect order. The initial lady that told me to order once i got a table asked me about my eggs as i walked out and when i told her what happened her reply was -"oh thats not good . Sorry to hear that" So even when i preempted the delay in my eggs i still could not get the right service. 5 mornings of disappointment. Each morning we ate breakfast at a different time and not all mornings were busy. Not having and under cover carpark every night was not a good thing however. My car is undercover at my house and having it undercover at a hotel is a draw card for me. Room was comfortable . Cleaners were good.

Dear Kylie, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed this feedback onto our Executive Chef and Restaurant Manager to ensure that they look at the breakfast processes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinne Farrington Operations Manager

good facility with friendly staff

Customer review rating 4.4/5

Miya Families - 21/01/2020 Confirmed reviews ALL

We had really comfortabe time at mercure Gold Coast Resort. Very good value for money compare to the other hotels by the beach. Breakfast was really tasty and plenty of choices available. Overall I am very satisfied with this stay. Thank you for your hospitality.

Dear Miya, Thank you for your fantastic feedback. We very much appreciate your kind words. I will ensure your feedback is passed on to our team. Once again, Thank you for your review. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Good stay

Customer review rating 4.4/5

Noreen W. Couples - 21/01/2020 Confirmed reviews ALL

The room was comfortable and the staff friendly and helpful.

Dear Noreen, Thank you for your feedback. We appreciate you taking the time to leave us some feedback. I have since forwarded your feedback to our teams to look into further. Once again, Thank you for your review. We do hope we get the chance to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

The overall stay was great and we were well looked after.

Customer review rating 4.4/5

Stephen M. Families - 20/01/2020 Confirmed reviews ALL

Our stay from the time we checked in to the time we checked out was great, all the staff were very friendly , always smiling and willing to assist. The meals at night were very good and reasonably priced, we ate there every night of our stay, there was a good variety for breakfast although if there was one downfall it was the scrambled eggs, they tasted like they were made from the powder variety you can buy not fresh eggs. The room was spacious with a nice view overlooking the Palm meadows Golf course and the beds were very comfortable and it is in a good location. I would not have any hesitation in recommending the Mercure to any of my family and friends.

Dear Stephen, Thank you for your 100/100 review. We very much appreciate you taking the time to leave us some insight into your recent experience with us. I am pleased to see we were able to impress, However i do note your comments in regards to the eggs. I will ensure your feedback is passed on to our kitchen team to look into directly. Once again, Stephen. Thank you for your great review. We look forward to welcoming you back again in the future. Warm regards, Ben Carroll Assistant Manager

Short stay

Customer review rating 4.4/5

Scott Families - 20/01/2020 Confirmed reviews ALL

Good short stay. The food at the restaurant was very good for both breakfast and dinner.

Dear Scott, Thank you for your review, as one of Accor's loyal Platinum Members, your feedback is incredibly valuable to us. Great to see we were able to tick all the boxes during your stay. We look forward to welcoming you back again soon. Warm regards, Ben Carroll Assistant Manager
Customer review rating 4.4/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

The cleaners set the AC way too cold! It was on the lowest possible setting and max speed.

Dear Rashmic, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Good

Customer review rating 4.4/5

Sue T. Families - 20/01/2020 Confirmed reviews ALL

The rooms were great. The pool area was great. We paid for 3 adults and 1 child, however we only received 1 set of toiletries, would have been great to get at least 2 sets.We had prepaid breakfast for a whole week and got really bored with the same menu every morning. Some changes to the menu would have been great. Need to cater with a few more staff and tables for breakfast.

Mr

Customer review rating 4.4/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

Excellent. Bed could be improved as it was a bit soft/spongy.

Dear Thomas, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. Please allow me to express my sincerest apologies that your experience with our beds did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Martin Pedreira Assistant Manager

Service was excellent

Customer review rating 4.4/5

Darren M. Families - 20/01/2020 Confirmed reviews ALL

Easy to deal with. Friendly people

Dear Darren, Thank you for the fantastic feedback. We very much appreciate the kind words and hope to welcome you back again very soon. Warm regards, Ben Carroll Assistant Manager

Great for a home base away from the Gold Coast busyness

Customer review rating 4.4/5

Fiona Families - 20/01/2020 Confirmed reviews ALL

Our room was a good size and comfortable for 2 x adults and an 11 year old child. The pool was very enjoyable, although it could get busy, meaning that getting a seat could be a challenge. We also enjoyed the spa, sadly this was under repair for the last few days of our stay. We pre-paid for the buffet breakfast, this was quite good with a generous selection, although the serving area could get very tight during busy times and it was difficult to get out the door to the outdoor eating area as the door required opening with a handle rather than simply pushing open

Dear Fiona, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Awesome hotel

Customer review rating 4.4/5

Peter C. Families - 20/01/2020 Confirmed reviews ALL

First class experience in all area of the hotel. Clean Friendly staff Great food Great pools Great location Nothing negative to write

Dear Peter, Thank you for your fantastic feedback. We are elated to see you had such an enjoyable experience and we were able to impress! We do hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

The place was great but the there can be improvement done.

Customer review rating 4.4/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

The place was great but there can be improvement made. We have stayed at other Mercure hotel and there staff was more friendly then it was here.

Dear Catherine , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Good services , good stay

Customer review rating 4.4/5

Dickson Families - 20/01/2020 Confirmed reviews ALL

Wonderful staffs with services, especially Adam from the restaurant. He's very proactive staff, he's been given our family great service, he remembered what we need every morning when we arrived in the restaurant for breakfast buffet, couldn't ask for a better staff like him. We will return to this place if Adam is around, sure he's a great asset to the hotel, love his smile & never forget his warm hospitality. My two boys love him so much !!

Dear Lap Tak H., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager
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