Mercure Gold Coast Resort 4 stars

Customer review rating 4.4/5 14,083 reviews
Mercure Gold Coast Resort
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of ALL - Accor Live Limitless

  • Treat the kids to all-inclusive meals and activities with MyKids by ALL - Accor Live Limitless

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodations

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

THE RESTAURANT

Type of cuisine: International

Open every day from 6:30am until late, The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,083 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,604 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good stay

Customer review rating 4.4/5

Jenny P. Business - 25/03/2020 Confirmed reviews ALL

Great stay while doing some business training at Robina Town Centre. Large, clean room with all that I required. Enjoyed the pool area and the peaceful surroundings. The staff are friendly and helpful.

Dear Jenny, Thank you so much for your fantastic feedback. We are glad you enjoyed your stay and appreciate the time you have taken to review your stay. We look forward to the opportunity to welcome you back to the resort soon. Best wishes, Sheree Guest Services Team

Good location for all the amenities and the staff were pleasant.

Customer review rating 4.4/5

Gregory M. Couples - 25/03/2020 Confirmed reviews ALL

WE had an enjoyable if brief stay at Mercure, Carara QLD. Our trip had to be shortened due to Queensland a bout to close their borders with NSW where we live. The staff were understanding and although the transaction has not yet finalised we would definitely stay at Mercure again. The bed was king and comfortable, pleasant surroundings and generally we had no problems with our stay. May I give a special mention to Andrew and Lea who made our stay comfortable.

Dear Gregory, Thank you for your fantastic feedback! We are glad to hear you enjoyed your stay and we were able to make it extra comfortable and accommodating for you. We appreciate the time you have taken to leave your review and will ensure it is passed on to the team. We look forward to welcoming you back to the resort soon. Best wishes, Sheree Guest Services Team

NIce and comfy, but the stairs are a problem for older folks. Your receptionist put us on the top floor I did struggle with it specially coming from the car park. No elevator in this day and age is absurd.

Customer review rating 4.4/5

Brian Couples - 25/03/2020 Confirmed reviews ALL

too many stairs?

Dear Brian, Thank you for taking the time to review your stay at our resort and we appreciate your insight. We hope we get the opportunity to welcome you back to the resort soon, ensuring we make your stay much more comfortable. Best wishes, Sheree Guest Services Team

Most of the staff were very friendly and obliging. Room was great.

Customer review rating 4.4/5

Helmut Couples - 24/03/2020 Confirmed reviews ALL

The staff were friendly and accommodating. Loved the room. The housemaid was extremely friendly and accommodating. Only bad experience was we had friends come over to see us and we had invited them for a drink sat in the bar area and I went over to ask the waiter to come over and he said what do you want and I said I do not know what my guests want cant you come over! He eventually came over and took the order. My wife gave the room number and our name and said put it on our room account. When I went to the bar to sign the docket, the waiter asked how I was going to pay and so I thought he wanted me to pay at the bar. Paid with my credit card. When checking out we were we found that the account said we still owed for the drinks. The receptionist was friendly and accommodating and said for my wife and I to leave and she would check it out. That is what happened and we received the account by email and everything was fine. We just feel that the waiter needed a bit more training. Housemaid 5 stars.

Dear Helmut, Thank you for taking the time to review your experience and for providing feedback and insight, which we will ensure is passed on to the team. We are glad to hear you enjoyed the facilities and we look forward to the opportunity of welcoming you back to the resort soon. Best wishes, Sheree Guest Services Team

was a it out of the way. food and service from bar was below average. there were black small ants everywhere, a couple of time i had them crawling on me

Customer review rating 4.4/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

very average

Dear Gina, Thank you for your review of your stay at Mercure Gold Coast Resort. We appreciate the time you have taken to provide feedback and insight and will ensure it is passed onto the team. We hope we get the opportunity to welcome you back to the resort in the near future. Best wishes, Sheree Guest Services Team

A lovely stay in a beautiful location

Customer review rating 4.4/5

Desley Couples - 23/03/2020 Confirmed reviews ALL

Very clean and comfortable room with a great hot shower. We love staying here because it’s close enough to everything but lovely and quiet and surrounded by green space.

Dear Desley, Thank you so much for your lovely review on your stay at the resort. We are glad to hear you enjoyed yourself and cannot wait to welcome you back soon. Best wishes, Sheree Guest Services Team

Well situated

Customer review rating 4.4/5

Aaron J. Business - 23/03/2020 Confirmed reviews ALL

Short and sweet

Dear Aaron, Thank you for taking the time to review your time at the resort and for providing insight. We look forward to the opportunity of welcoming you back soon. Best wishes, Sheree Guest Services Team

lucky stay - great support

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

arriving Friday 13 all worked well got last minute support to book twilight golf managed to play awesome 18 holes only forgot that diner places close early and had t search 1.5 hour for a good restaurant

Dear Lars-Oliver, Thank you for your feedback. We appreciate you taking the time to review and providing insight into your stay. We are glad to hear we could assist in making your stay extra enjoyable and hope we get the chance to welcome you back soon. Best wishes, Sheree Guest Services Team

Good Stay

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

The hotel staff were friendly and helpful. The room was reasonably clean and the view was lovely. The room felt old and require maintenance, ie: paint peeling off, many scratches around the place. The stairs, corridor leading to room also felt old and require a either a better clean or maintenance.

Dear Asanka, Thank you so much for taking the time to review your stay. We appreciate your feedback and insight, and will ensure it is passed along to the team. We hope we get the opportunity to welcome you back soon. Best wishes, Sheree Guest Services Team

Team of Professionals

Customer review rating 4.4/5

Chris C. Families - 23/03/2020 Confirmed reviews ALL

We arrived at a challenging time of the corona virus outbreak, the Mercure team made us feel very safe and provided recommendations to assist us, Fantastic team from front desk, restaurant, house keeping, maintenance I cannot thank you For making my family especially my kids feel safe - good luck to all I would definitely recommend this hotel and team, we will come back once things are back to normal thank you again

Dear Megan, Thank you so much for the fantastic feedback on your recent stay at the resort. We appreciate the time you have taken to review us and will ensure your kind words are passed on to the res of the team. We hope we get the opportunity to welcome you back soon. Best wishes, Sheree Guest Services team

We love coming to the Gold Coast and being able to stay somewhere out of the hussle and bussel of Surfers. It's very convenient.

Customer review rating 4.4/5

Nicole Families - 21/03/2020 Confirmed reviews ALL

We had a beautiful quiet stay. The lady who cleaned our room each day did a wonderful job. The kid's loved coming back to the little towel animals.

Dear Nicole, Thank you for your fantastic feedback. We very much appreciate the kind words and are thrilled you had an enjoyable experience. We hope to welcome you back for another fantastic stay in the future. Warm regards, Ben Carroll Assistant Manager

Stay ok

Customer review rating 4.4/5

Tony H. Business - 21/03/2020 Confirmed reviews ALL

Reception with Andrew very smooth and welcoming. Room tidiness excellent with Janine. Restaurant mediocre.

Dear Tony, Thank you for your feedback. We appreciate you taking the time to leave us some insight into your recent stay with us. I will ensure your kind words about Andrew & Janine are passed onto them. We do hope we get the chance to welcome you back again soon. Ben Carroll Assistant Manager

Great location, excellent stay

Customer review rating 4.4/5

Alamein G. Business - 20/03/2020 Confirmed reviews ALL

From the moment we stepped onto the resort, we knew this was a fabulous place to be! The location of our Conference was only about a 6 minute drive, the staff at Mercure were wonderful, kind, very hard working and most of all the Housekeeping Staff we very professional.

Dear Alamein, Thank you for your fabulous feedback. We are so thrilled to see you had such an enjoyable experience with us. I will ensure to pass on your feedback to our team, and most importantly, your kind words about cindy. Once again, Thank you for your review. We hope to welcome you back again in the future. Warm regards, Ben Carroll Assistant Manager

Peaceful ..beautiful green surroundings

Customer review rating 4.4/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

This was a beautiful hotel. The gardens are perfectly kept and the rooms over looking the golf course are delightful (who needs the beach) and well appointed.

Dear Andy, Thank you for your review. We appreciate you taking the time to leave us some great feedback. We look forward to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

It's a great location and quiet peaceful resort.

Customer review rating 4.4/5

Anonymous Families - 19/03/2020 Confirmed reviews ALL

It sort of started out a bit rough! we were put in a room that had considerable water damage at some point and it smelt strongly of water damage through the carpet. (My husband is a Commercial Carpet Layer and knows what this is like). The Front Desk were obliging and moved us without any hassle. The next room was lovely and a better spot. The overall stay was fine after that.

Dear Melinda W., Thank you for your review. We appreciate you taking the time to leave us some insight into your recent experience with us. We hope we get the opportunity to welcome you back soon. Best wishes, Sheree Guest Services Team.

Great stay

Customer review rating 4.4/5

Wendy B. Couples - 19/03/2020 Confirmed reviews ALL

We enjoy staying in the Resort the surroundings are quiet and peaceful . The rooms are large and comfortable

Dear Wendy, Thank you for your review. We appreciate you taking the time to leave us some great feedback and are glad to hear you enjoyed your stay. We look forward to welcoming you back again soon. Best wishes, Sheree Gillies Guest Services Team

Nice Hotel

Customer review rating 4.4/5

Alexandra B. Business - 19/03/2020 Confirmed reviews ALL

It was a nice hotel, very friendly staff and well set up rooms.

Dear Alexandra, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent experience with us. We look forward to welcoming you back soon. Best wishes, Sheree Guest Services Team.

Good location

Customer review rating 4.4/5

Emma Couples - 18/03/2020 Confirmed reviews ALL

Good stay. Staying for a wedding in the hinterland but was able to easily access Broadbeach and the theme parks.

Dear Emma, Thank you for your review and for taking the time to leave us some great feedback. We are glad to hear you enjoyed your stay and we look forward to welcoming you back again soon. Best wishes, Sheree Gillies Guest Services Team

Good stay

Customer review rating 4.4/5

Soonlai Couples - 17/03/2020 Confirmed reviews ALL

Two night stay, location is in golf resort away from the city. Need car, but free carpark

Dear Soonlai, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes Sheree Gillies Marketing Coordinator

Great Stay

Customer review rating 4.4/5

Margot A. Friends - 17/03/2020 Confirmed reviews ALL

I do not usually write reviews...but !!!!! This was our second stay at your hotel.......Staff are wonderful...food was good, room was good. If all hotels had staff like yours, well !!!!! Margot A.

Dear Margot, Thank you for the fantastic review of our hotel! It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Sheree Gillies Marketing Coordinator
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