Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,751 reviews

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Mercure Gold Coast Resort - Image 1
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64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,751 reviews

TripAdvisor Rating  4.0/5  1,768 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Kitchenman C. J. M. Business - Confirmed reviews ALL

Great staff, both on check-in and at breakfast. Comfortable, typically Mercure, bedding and great sized rooms. But... Why would you build three story residences with no lifts, and no lifts from the underground car park? Two-thirds of the rooms are not practical.

Thank you for your feedback regarding your recent stay. We appreciate your compliments about our staff and the comfort of our rooms. However, I understand your concerns about the lack of lifts; this is indeed a design aspect of our property that we acknowledge. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 2.0/5

Samantha Q. Couples - Confirmed reviews ALL

The staff was lovely, check in was fast and easy. There was no under car park available and had to park on the road. The room was average at best. The door to the balcony's frame wasnt fully attached the the wall, the mattress had a huge sucken groove, there was no fan in the bathroom, air con struggled and took forever to even feel coolish. When showering in the shower bath, you have to pull the handle to change the water from bath to shower but the bathwater continued to come out while you showered. The pools looked lovely, and the buffet breakfast was a nice added however the facilities are very out dated.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our staff made a positive impression during your check-in process. However, I regret to learn that your experience was marred by several issues related to your room and the facilities. I acknowledge your concerns regarding the parking situation, as well as the condition of the room, including the balcony door, mattress, and air conditioning. We appreciate your comments about the bathroom facilities, and I assure you that we value all guest feedback as it helps us identify areas for improvement. We are glad to hear that you enjoyed the pool area and our buffet breakfast, which we strive to enhance for our guests. We are committed to providing a pleasant stay and your insights will contribute to our ongoing efforts to improve our accommodations. Thank you once again for your valuable feedback. Ben Carroll Rooms Division Manager

Customer review rating 3.0/5

Elyza P. Friends - Confirmed reviews ALL

On arrival, bathroom was a bit unclean with hair on the shower glass and in the bath, which is not the biggest deal, it happens. Then we found blood on the edge of the toilet bowl and a mysterious drop of something on the floor which blended in with the lino pattern, when wiped with a cloth also looked like blood. I requested the floor to be mopped when we left for a day and am unsure if this was done but it made us feel a bit more pleasant. The location has minimal PT options surrounding so not a good idea if you don’t have a car, as this chips away from a lot of your time holidaying. The staff were lovely, great buffet breakfast. Pools were tidy and grounds were maintained great. It did the trick, otherwise not a lot around if you were to stay in one place and not explore the city.

Thank you for taking the time to share your experience at Mercure Gold Coast Resort. I am pleased to hear that you appreciated our lovely staff, buffet breakfast, and well-maintained pools and grounds. However, I regret to learn about the cleanliness issues you encountered in your bathroom. It is our priority to maintain high standards of cleanliness, and I apologize for the oversight you experienced upon arrival. Regarding your observation about public transportation options, we acknowledge that our location may not be ideal for all guests. We recommend considering car rentals for a more convenient exploration of the area. Your feedback is invaluable, and it will assist us in enhancing our services for future guests. Thank you once again for your comments, and I hope you will consider staying with us again in the future. Ben Carroll Rooms Division Manager

Customer review rating 5.0/5

Angela K. Friends - Confirmed reviews ALL

The restaurant was great, facilities were great. They were able to cater to us when I made a mistake with the booking dates and no cancellation fee was involved. Only feedback - when trying to call reception from our rooms handset, we kept being redirected to the restaurant, who were extremely unhelpful in helping us get connected to reception. One lady did try to help us but the guy was quite rude.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our restaurant and facilities. We appreciate your understanding regarding the booking issue, as our team strives to provide flexibility whenever possible. I sincerely apologize for the inconvenience you experienced when attempting to contact reception. Your comments regarding the communication challenges have been noted, and we will address this with our team to enhance our service. Thank you for bringing this to our attention. Best regards, Ben Carroll Rooms Division Manager

Customer review rating 1.5/5

Kang W. L. Families - Confirmed reviews ALL

I would like to inform you of several issues that occurred during our 2-night, 3-day stay. Day 1: The entrance doors of Rooms 6111 and 6112 would not open, causing us to go back and forth to the main swimming pool area several times and waste a significant amount of time. - Although the issue was eventually resolved with a simple battery replacement, from a guest’s perspective this caused unnecessary inconvenience and confusion. Day 2: Due to a faulty lock in the shower room of Room 6112, my wife was trapped inside the bathroom for over 30 minutes at around 6:30 a.m. - Being locked inside the bathroom caused significant anxiety and distress. - Fortunately, the issue was repaired and we were able to get out. - However, no manager or staff member checked on us afterward to ask if we were okay or if we needed any assistance. Additionally, although we called in advance to request a room close to the swimming pool as we were traveling with children, we were assigned a room that was the farthest from the pool and located at the very end of the corridor. Overall, due to these repeated inconveniences and distressing experiences, this family trip was not satisfactory.

Thank you for sharing your feedback regarding your recent stay with us. I truly regret that you encountered several inconveniences during your visit. The issues with the entrance doors and the shower room lock are certainly unacceptable and do not reflect our commitment to guest satisfaction. I understand how frustrating it must have been to experience such difficulties, especially with your family in tow. It is concerning to hear that after the incident with the bathroom lock, there was no follow-up from our staff to ensure your well-being. We prioritize guest care and feedback, and I appreciate you bringing this to our attention. Additionally, I apologize for the room assignment being farther from the pool despite your request. We strive to accommodate our guests' needs, and I regret that we fell short in this instance. Your experience is important to us, and I thank you for your insights as they help us improve our services. Best regards, Ben Carroll Rooms Division Manager

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Other web-users rate our hotel

  • 639 reviews 8.6/10 Location
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  • 736 reviews 5.5/10 Cleanliness
  • 693 reviews 7.1/10 Food
  • 509 reviews 7.6/10 Breakfast
  • 338 reviews 6.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.