Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 2,720 reviews

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Mercure Gold Coast Resort - Image 1
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64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Green Dining

The Green blends fresh, local flavours with relaxed Gold Coast hospitality. From garden-inspired dishes to hearty favourites, enjoy dining that celebrates wellness, connection and the beauty of slowing down together, with meals to nourish body and soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,720 reviews

Customer review rating 5.0/5

Victor M. Business - Confirmed reviews ALL

All great

Dear Victor, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyable. It is our goal to provide a pleasant atmosphere for all our guests. We look forward to welcoming you back again soon. Best regards, Mercure Gold Coast Resort.

Customer review rating 1.5/5

David B. Families - Confirmed reviews ALL

Would have been great if we did not have our 2 tiny poodles which we paid a ridiculous $300 extra for 1 night. We arrived 1:30pm room not ready, no problem we will have lunch. Shown outside seating on map, off we go park the car, find the outside area, search for ways to access it. End up going through a garden. I go back to reception and get a key to get into the restaurant which was not offered when we arrived. Our room was a standard room with a doggy bed and 2 bowls. Our dogs do not shed hair at all and would take way less to clean up after than children and are completely domesticated. We were told that the huge rate increase was because of special rooms which was not true. Great stay if it was just the 2 of us.

Customer review rating 1.0/5

Bianca R. Business - Confirmed reviews ALL

This was a nightmare overnight stay. From the room furthest from anything practical and up 3 flights of stairs, to air con that rattles, showers that didn’t work, room keys that didn’t work and hour long waits to replace it, to demanding I needed to pay again for breakfast. In room dining didn’t work, online ordering for dining didn’t work. Mould in the bathrooms. One room didn’t have a blanket only a sheet. There are so many better options on the GC to stay and sorry to say this is now on my company’s do not book list.

Thank you for taking the time to share your experience. We are very sorry to hear about the number of issues you encountered during your stay—this is certainly not the standard we aim to provide. We sincerely apologise for the inconvenience caused by the room location and access, as well as the maintenance concerns you’ve highlighted, including the air conditioning, shower, and room condition. Please be assured that your feedback has been shared with our maintenance and housekeeping teams for immediate review and follow-up. We also regret the frustration caused by the room key delays and the difficulties you experienced with in-room dining and online ordering. This is not the level of service we expect our guests to receive, and we understand how disappointing this must have been. In regard to breakfast, it appears there may have been some confusion, as breakfast was included for one room but not the other. We apologise if this was not clearly communicated at the time and for any frustration caused during your stay. Your feedback is extremely important to us, and we are addressing these concerns with the relevant teams to prevent a recurrence. We hope you might consider giving us another opportunity in the future to provide you with a much smoother and more comfortable experience. Best regards, Mercure Gold Coast Resort

Customer review rating 4.5/5

Graham W. Business - Confirmed reviews ALL

Well appointed room, comfortable bed, quiet and relaxing

Dear Graham W., Thank you for your kind feedback. We are delighted to hear that you found your room comfortable and enjoyed the amenities provided. It is our goal to create a relaxing environment for our guests, and your satisfaction is greatly appreciated. Best regards, Mercure Gold Coast Resort

Customer review rating 3.5/5

Abigail S. Families - Confirmed reviews ALL

Happy to be upgraded to a Superior room and thanks to Railey for extending our check out time my daughter was able to enjoy more pool time. The food we had from the bar during dinner was good. However, the room needs upgrading, most especially the bathroom. There is no water bottles to drink in the mini bar. The room service isn’t really room service because of we had to pick up from the restaurant/bar the food that we ordered online. Lastly, the small pool with canopy had a very rough flooring. My 19 month old had scrapes on her knees after enjoying the small pool. Overall it was still a great weekend experience.

Dear Abigail, Thank you for taking the time to provide your feedback regarding your recent stay with us. We are delighted to hear that you received a room upgrade and that our Front Office Staff, particularly Riley, was able to enhance your experience with a late check-out. It is also gratifying to know that you enjoyed the food from our bar. We sincerely appreciate your comments regarding the condition of the room and bathroom, as well as the availability of complimentary water bottles. Your observations regarding the room service process have been duly noted. We strive to ensure a pleasant experience for our guests and will consider your feedback for future improvements. Furthermore, we regret to learn about the flooring in the small pool area and the impact it had on your daughter. Guest safety is a priority, and we will review this matter accordingly. Thank you once again for your valuable insights. We hope to welcome you back in the future. Best regards, Mercure Gold Coast Resort

Other web-users rate our hotel

  • 649 reviews 8.7/10 Location
  • 1,693 reviews 6.8/10 Room
  • 1,574 reviews 8/10 Service
  • 41 reviews 3.9/10 WiFi
  • 792 reviews 7.6/10 Comfort
  • 729 reviews 5.6/10 Cleanliness
  • 698 reviews 7.1/10 Food
  • 546 reviews 7.8/10 Breakfast

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