Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,117 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,117 reviews

Customer review rating 5.0/5

Cheng L. Couples - Confirmed reviews ALL

Thank you from Australia!

Dear Cheng L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Joshua R. Families - Confirmed reviews ALL

Excellent service from Front Desk, Mr. Julius

Dear Joshua R., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Ireni S. A. R. Friends - Confirmed reviews ALL

Love the ambience..the easy access to the mall. The bed is comfortable and would definitely come back next time.

Dear Ireni S. A. R., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.0/5

Yosaphat N. S. Couples - Confirmed reviews ALL

Same location with PIK Avenue. But the room is a bit small (the price feels expensive when compared to the room i get). The lights in the room are too dim, not bright enough.

Dear Yosaphat N. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate you choosing to stay at our hotel and for providing your valuable comments. We are pleased to know that you enjoyed our convenient location with direct access to PIK Avenue. Being connected to the mall allows our guests to easily explore a variety of shopping, dining, and entertainment options, and we are glad this added convenience contributed positively to your overall experience. At the same time, we sincerely apologize that certain aspects of your stay did not fully meet your expectations. We regret to learn that you found the room size to be smaller than anticipated and that the room lighting was not bright enough for your comfort. We also understand your concern regarding the value in comparison to the room you received. Please allow us to express our sincere apologies for any disappointment this may have caused during your stay. Your feedback is very important to us, and we have shared your comments with the relevant teams for their review and consideration. Insights from our guests help us identify areas where we can improve, and we continuously strive to enhance both our facilities and the overall guest experience. Once again, thank you for your constructive feedback and for bringing these matters to our attention. We truly value your input and hope to have the opportunity to welcome you back in the future, where we will do our utmost to provide you with a more comfortable and enjoyable stay. Warm regards, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Gian T. P. Friends - Confirmed reviews ALL

Good view, good ambience and good food

Dear Gian T. P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 558 reviews 9.7/10 Location
  • 810 reviews 7/10 Room
  • 950 reviews 9.2/10 Service
  • 14 reviews 6.9/10 WiFi
  • 392 reviews 7.8/10 Cleanliness
  • 358 reviews 9.1/10 Food
  • 279 reviews 8.2/10 Amenities
  • 237 reviews 8.5/10 Breakfast

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