Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 1,883 reviews

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26 Southgate Avenue, Southbank, 3006 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and undercover secure parking

Our accommodation(s)

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • 3 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

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Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Telephone
Fax +61 3 9693 6099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,883 reviews

TripAdvisor Rating  4.6/5  1,534 reviews

Customer review rating 4.5/5

Noelyne C. Couples - Confirmed reviews ALL

Friendly welcome. Room very comfortable and beautifully presented.

Dear Noelyne, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, the hospitality of our staff, and the comfort and presentation of your room. Your kind words inspire us to continue providing exceptional service. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Kiara A. Friends - Confirmed reviews ALL

From the moment we arrived the staff were so kind and accommodating. They went above and beyond for the guests and really made us feel welcomed. The hotel is gorgeous, the main lobby really setting the tone for the entire stay. The room itself was spacious, clean and comfortable and the view across the river and towards the city was breathtaking.

Dear Kiara, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and provided you with a warm welcome. It is also gratifying to know that you enjoyed the spaciousness and cleanliness of your room, as well as the stunning views. Your kind words inspire our team to continue delivering exceptional service to our guests. We hope to have the pleasure of welcoming you back in the future. Goodbye and best regards, Quay West Suites Melbourne

Customer review rating 4.0/5

John B. Families - Confirmed reviews ALL

We enjoyed our stay and liked the room. A few minor issues. The basin taps had more pressure than my Gerni, yet the hand-held showers had no pressure at all. Have they been checked for calcium or debris buildup in the filters? Also, we had issues with the AC not keeping the room cool. The temp would rise to 26 degrees in the afternoon sun. I had a manager and a maintenance guy come up who could not figure out the issue. The solution was to use the override function, but that only allowed you to set a target temp and then it would turn off again. So i had to get up throughout the night to keep activating the override. We tried keeping windows open, but it was too noisy. Unlike every other controller, there did not seem to be a way to set the desired room temp. Pressing the up/down arrows would just bring up an "ofF" msg.

Dear John, Thank you for sharing your thoughts about your recent stay with us. We are pleased to hear that you enjoyed your room and had an overall positive experience. However, I regret to learn about the concerns you encountered with the basin taps and the shower pressure. We take guest feedback seriously and will review the plumbing issues you highlighted to ensure our facilities meet the standards expected. Regarding the air conditioning, I apologize for the discomfort you experienced during your stay. It is essential for our guests to feel comfortable, and I appreciate your patience while our team attempted to address the situation. Your feedback on the temperature control will be noted for further evaluation as we strive to enhance the comfort of our accommodations. Thank you again for your valuable feedback, and we hope to welcome you back in the future for an even better experience. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Peter T. Business - Confirmed reviews ALL

Great apartment and great service as always

Dear Peter, Thank you for your kind words regarding your recent stay at Quay West Suites Melbourne. We are delighted to hear that you enjoyed our apartments and the service provided. We look forward to welcoming you back for another great experience. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Maria B. C. Families - Confirmed reviews ALL

It was great experience, very pleasant and staff are very accommodating

Dear Maria, Thank you for your kind words regarding our location, cleanliness, and the helpfulness of our staff. We are delighted to hear that your experience with us was pleasant and enjoyable. Goodbye and best regards, Quay West Suites Melbourne

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Other web-users rate our hotel

  • 1,013 reviews 9.7/10 Location
  • 1,152 reviews 8.8/10 Room
  • 1,152 reviews 9.5/10 Service
  • 20 reviews 2.6/10 WiFi
  • 461 reviews 8.3/10 Comfort
  • 399 reviews 7.8/10 Breakfast
  • 328 reviews 8.7/10 Cleanliness
  • 295 reviews 8.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.