Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 2,238 reviews

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65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Our accommodation(s)

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Room 1

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,238 reviews

TripAdvisor Rating  3.9/5  1,771 reviews

Customer review rating 3.0/5

Graeme O. Friends - Confirmed reviews ALL

Hi, Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your stay, including the lengthy check-in process, as well as the issues with the air conditioning and bathroom ventilation. We completely understand how these inconveniences impacted your comfort, and we deeply regret that your experience was not up to the standard we strive to provide. Your feedback is truly appreciated, and we will work diligently to address these concerns to ensure a better experience for our future guests. Warm Regards, Karen Brown Rooms Division Manager

Customer review rating 2.0/5

Russell G. Families - Confirmed reviews ALL

Hi, Thank you for your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. We sincerely apologize for the discomfort you experienced with the room, the outdated bathroom design, and the issues with room service. Your feedback regarding the power points and billing process is important to us, and we will review these areas to ensure improvements. We would appreciate the opportunity to discuss your experience directly to better understand your concerns and work toward a satisfactory resolution. Please feel free to reach out at a time that suits you should you wish. We hope to have the chance to welcome you back in the future. Warm Regards, Karen Brown Rooms Division Manager

Customer review rating 3.5/5

Richziel M. C. Business - Confirmed reviews ALL

Hello, Thank you for your valuable feedback. We truly appreciate you taking the time to share your experience with us. As part of our ongoing commitment to sustainability, we have chosen to limit the use of disposable toiletries, such as toothbrushes, to reduce our environmental impact. However, these items are available upon request to ensure your comfort during your stay. Thank you again for your understanding, and we look forward to welcoming you back soon. Warm Regards, Karen Brown Rooms Division Manager

Customer review rating 1.5/5

Denise T. Couples - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay didn’t meet your expectations, and I sincerely apologize for the issues you encountered. It’s disappointing to learn that your room was not ready as expected and that you had to wait longer than anticipated, especially after completing the online check-in. I also regret that your interaction with our concierge did not reflect the level of service we aim to provide. Regarding the remote and food experience, I understand your frustration, and I’m sorry to hear that the issue was not resolved during your stay. Your feedback is incredibly valuable, and I would appreciate the opportunity to discuss your experience further to better understand how we can improve. If you would be willing, please reach out directly, as I would like to ensure that we can come to a satisfactory resolution. Thank you again for sharing your thoughts, and I hope we can welcome you back under better circumstances. Warm Regards, Karen Brown Rooms Division Manager

Customer review rating 2.0/5

Raelene H. Solo - Confirmed reviews ALL

Hi, Thank you for sharing your feedback. We always aim to provide a peaceful and comfortable environment for all our guests, and I apologize that we fell short in this instance. I completely understand how important a good night’s rest is, and I’m sorry for the disruption. While we’re glad to hear you enjoyed the location, hospitality, and food, we certainly understand your disappointment. I’ll be sure to share your feedback with our team to ensure that we consider guest comfort more carefully in the future. If you’d be open to discussing this further or if there’s anything we can do to make it right, please feel free to reach out directly. We would love the opportunity to welcome you back and offer a better experience next time. Thank you again for your time and feedback. Warm Regards, Karen Brown Rooms Division Manager

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Other web-users rate our hotel

  • 538 reviews 8.2/10 Location
  • 1,328 reviews 6.5/10 Room
  • 1,223 reviews 7.1/10 Service
  • 22 reviews 4.9/10 WiFi
  • 451 reviews 5.4/10 Cleanliness
  • 386 reviews 5.4/10 Food
  • 317 reviews 6.7/10 Breakfast
  • 269 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.