Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,968 reviews

Best price
guarantee
Novotel Sydney Parramatta - Image 1
Novotel Sydney Parramatta - Image 2
Novotel Sydney Parramatta - Image 3
Novotel Sydney Parramatta - Image 4
350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,968 reviews

TripAdvisor Rating  3.6/5  1,373 reviews

Customer review rating 0.5/5

Rowland J. Business - Confirmed reviews ALL

Upon arriving, I genuinely thought I had been placed in the staff quarters rather than an actual guest’s room and had to double-check that this was in fact my room. The bathroom looked like something from a rundown third-world hospital, featuring an open shower, a disgusting shower head, cracked tiles, dirty grout, and even a chair sitting awkwardly against the wall. Because my flight arrived late, I ordered room service, which reception at checkin were somehow not able to assit with. Once ordered and recieved, the food was was borderline inedible. I had the club sandwich and wings, two of the simplest items a kitchen can produce, both of which were terrible. I was amazed that someone working as a cook could prepare two such basic dishes so poorly. Without exaggeration, it was the worst meal I’ve eaten this year. After finishing, I left the tray outside my door. The next morning, in keeping with the rest of the experience, the same tray was still sitting there after being left out all night. I’ve stayed at Novotel properties before and expected a basic level of quality. This stay showed standards so low that I’m genuinely surprised Novotel allows this property to operate under its name. If I were paying out of my own pocket instead of travelling for work, I would be demanding a refund for both the $350 room charge and the meal. This was a deeply disappointing experience, and I will be avoiding Novotel in the future.

Dear Rowland J., Thank you for your feedback. I'm very sorry to hear about your experience and that the room did not meet your expectations. The issues you've highlighted are certainly not the standard we strive to uphold and I apologise for the inconvenience this caused during your stay. Your comments have been shared with our Housekeeping and Food Beverage Manager to address the concerns raised about quality. Please rest assured that we are taking your feedback seriously to prevent similar experiences for future guests. Regards, Henry Chen, Assistant Manager.

Customer review rating 3.5/5

Dylan W. Business - Confirmed reviews ALL

When checking in, I asked where the pool was as it was 37 degrees that day. Unfortunately, when I arrived at the pool it was green and full of leaves, which was disappointing. When I entered my twin room, I also noticed that under the bed closest to the window there were leftover food scraps and rubbish from a previous guest. This raised concerns about the overall cleanliness and room standards. On a positive note, the customer service at the bar and restaurant was very friendly and welcoming. The staff were lovely and created a great atmosphere. However, the condition of the room and the state of the pool were not up to scratch, which is disappointing given that my company sends a lot of business here. I hope these issues can be addressed moving forward, as the service side of the experience was fantastic.

Dear Dylan W., Thank you for your feedback. I'm very sorry to hear the issues you encountered during your stay. In regards of the pool condition I have raised this with our maintenance teams for immediate attention. I'm equally concern to learn that your room was not properly cleaned this falls below the standards we expect from our Housekeeping team. I have shared your comments with the relevant departments so we can address these matters urgently and prevent a recurrence. We hope to welcome you back in the future with a much improved experience. Regards, Henry Chen, Assistant Manager.

Customer review rating 0.5/5

Colin C. Couples - Confirmed reviews ALL

Fire evacuation caused extreme anxiety and undue pressure on the elderly. Lack of fire control staff. Little direction from management

Hi Colin, Thanks for sharing your feedback with us. I am very sorry for the stress caused during the recent evacuation. The alarm was triggered by a false alert, and Fire and Rescue NSW later confirmed there was no danger. I understand this does not take away from the anxiety the situation caused, especially for elderly guests, and I am sorry that the experience felt confusing and unsupported. Your comments about communication and on-ground direction are noted, and we will review our evacuation procedures to ensure clearer guidance and more visible support from the team. I also appreciate your comments about the room and bathroom, and I will pass this to our housekeeping and maintenance teams. Thank you again for taking the time to let us know. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta

Customer review rating 4.5/5

Dennis P. Business - Confirmed reviews ALL

Magical, as usual.

Hi Dennis! Thank you for your wonderful review and for continuing to stay with us. We truly appreciate your loyalty as an ALL Platinum member. Henry and the team will be delighted to hear your kind words. We are glad they were able to support you so quickly after your fall near the tram tracks. Your acknowledgment means a lot to them. It is great to know your stay was magical as always. We look forward to welcoming you back for many more comfortable visits. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta

Customer review rating 3.5/5

Dulani W. Families - Confirmed reviews ALL

happy with stay. But didn't have body lotions/dental packs etc. Had to make special requests for have them... other than that front desk team was friendly.

Hi Dulani! Thanks for sharing your feedback with us and for choosing to stay at Novotel Parramatta. It is great to hear you enjoyed the location and that our front desk team made you feel welcome. We also appreciate your loyalty as an ALL Classic member. I am sorry the room did not include the amenities you were expecting and that you needed to request them separately. We will review this with housekeeping to make sure these items are better stocked for future stays. Thank you again for your comments and we hope to welcome you back for an even smoother experience next time. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta

In partnership with TripAdvisor

Other web-users rate our hotel

  • 810 reviews 8.9/10 Location
  • 1,497 reviews 5.1/10 Room
  • 1,086 reviews 7.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 693 reviews 4.6/10 Comfort
  • 568 reviews 4.7/10 Cleanliness
  • 336 reviews 3.2/10 Amenities
  • 308 reviews 5.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Parramatta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.