Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 3,937 reviews

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Room 1

Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,937 reviews

TripAdvisor Rating  3.7/5  1,432 reviews

Customer review rating 3.0/5

Andrew L. Business - Confirmed reviews ALL

Dear Andrew, Thank you for sharing your feedback and for being a valued Silver member. We are sorry to hear your check-in experience was not up to standard, and we understand how a long queue can be frustrating. Your comments have been shared with our front desk team to help improve efficiency. We are pleased to hear that our housekeeping team was exceptionally helpful during your stay, and we appreciate you recognizing their efforts. Thank you again for your honest feedback. We hope to provide you with a smoother experience on your next visit. Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 2.0/5

Andrew C. Business - Confirmed reviews ALL

Dear Andrew, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am truly sorry to hear that many aspects of your experience did not meet your expectations and that you found the condition of the hotel and your rooms disappointing. We appreciate your honesty and understand your frustration, especially given your previous stay and the apparent lack of improvements. The issues you raised regarding the carpets, lifts, walls, and rooms are being taken very seriously. Your comments have been shared with our maintenance and management teams to prioritise necessary refurbishments and upgrades. I also apologise sincerely for the repeated attempts you made to reach our reception, restaurant, and concierge teams without success. This level of unresponsiveness is unacceptable and will be addressed immediately to ensure better communication in the future. We value your feedback greatly as it helps us identify where we must improve. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 5.0/5

Dale E. Business - Confirmed reviews ALL

Dear Dale, Thank you for your wonderful feedback! We are delighted to hear that your check-in and checkout were easy, and that our staff made you feel welcome and supported throughout your stay. It’s great to know you enjoyed your clean, comfortable room and the breakfast selection. We appreciate your loyalty as a Silver member and look forward to welcoming you back soon! Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 5.0/5

Lakmal P. Business - Confirmed reviews ALL

Dear Lakmal, Thank you for your wonderful feedback and for being a loyal Silver member. We are delighted to hear you enjoy staying with Accor Hotels and appreciate our staff and excellent facilities. Your recommendation means a lot to us! We look forward to welcoming you back soon. Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 4.5/5

Anne L. L. Families - Confirmed reviews ALL

Dear Anne, Thank you for sharing such a detailed and honest review. We are delighted to hear you enjoyed the spaciousness of your deluxe corner room, the fantastic hot water, and that stunning city view, the Town Hall clock really is something special! We are sorry to hear about the mouldy smell and the discomfort you experienced with the bed and furniture. Your feedback is invaluable, and we’ll share it with our team to see how we can improve these aspects. We also regret that the rooftop bar was closed during your stay, hopefully next time you can enjoy it fully. Thank you again for your kind words and rating. We hope to welcome you back soon for an even better experience. Sincerely, Cecile Pellegrino - Guest Relations Manager

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Other web-users rate our hotel

  • 1,621 reviews 9.2/10 Location
  • 2,530 reviews 4.9/10 Room
  • 1,994 reviews 7.5/10 Service
  • 34 reviews 5/10 WiFi
  • 1,004 reviews 4.3/10 Cleanliness
  • 981 reviews 4.6/10 Comfort
  • 608 reviews 3.7/10 Amenities
  • 523 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.