Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,537 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,537 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Customer review rating 1.0/5

Ellysha Y. Friends - Confirmed reviews ALL

Check in was lovely and all ok until we arrived in our room. First issue was showers. One shower had all broken sh/cond/gel dispensers so you couldn't get anything out. We then went to call Room Service and our phone was broken no dial tone. Had to call reception to then give them our order which then they gave to Room Service. Our food arrived after a very long time and cold and the club sandwich was a burger and one of the worst burgers I have ever tried to eat. The wine also took a very long time. We then had a blocked sink in one of the bathrooms. When someone came to look and fix that we told them we couldn't work out how to put a movie on, even pay for one. He played around with our TV and said we have the wrong remote and you won't be able to watch any movies. Our girls night in with movies was now not happening. Overall a very bad experience for a 5 star hotel. I also have not received an itemised bill so cannot check what was charged versus what I should have been charged. I was offered a 10% discount on my stay but that doesn't seem to have been included.I will now have to call and chase that up. What a spot the hotel is in but that 24hrs was quite the disaster.

Dear Ellysha Y., Thank you for taking the time to share your feedback. We are sincerely sorry to hear how disappointing your stay was and that multiple issues impacted what should have been an enjoyable girls’ night away. While we’re pleased that your check-in experience was seamless, it’s clear that the condition of the room, in-room amenities, room service delays, food quality, and technical issues fell well short of the 5-star standard we aim to deliver. We completely understand your frustration — particularly with the shower amenities, non-functioning phone, blocked sink, incorrect remote preventing movie access, and the overall room service experience. These are fundamental aspects of a comfortable stay and should not have occurred. We also apologise for the billing concerns you raised. We can confirm that the agreed refund had been processed, and an itemised invoice has been sent to you for your records. We regret the inconvenience caused by the delay and appreciate your patience while this was resolved. Please be assured your feedback has been shared with our management, maintenance, housekeeping, food & beverage, and front office teams for immediate review and corrective action. We take this feedback very seriously, as it highlights areas where we must improve consistency and attention to detail. Once again, we sincerely apologise for your experience. Should you choose to stay with us again, we would welcome the opportunity to restore your confidence and provide the high standard of service expected of our hotel. With warm regards, The Pullman team

Customer review rating 5.0/5

Douglas H. Couples - Confirmed reviews ALL

Great view. Wonderful amenities. Very clean.

Dear Mr H., Thank you for taking time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay and the beauty of the Harbour as well as hotel amenities. We look forward to welcoming you back again soon for many more pleasant stays. With warm regards, The Pullman team

Customer review rating 5.0/5

Mark G. Families - Confirmed reviews ALL

Everything and more we were expecting. The view from our apartment was 100/10. Our room was clean, comfortable, spacious, and well located. The beds were also very comfortable. We would stay here again in a heartbeat.

Dear Mr. G., Thank you so much for taking time to share your recent experience with us. We’re thrilled to hear that the view, comfort, and location all exceeded your expectations. And we look forward to welcoming you back again very soon for many more perfect stays. With warm regards, The Pullman team

Customer review rating 5.0/5

Robert F. Couples - Confirmed reviews ALL

We had a marvellous stay.

Dear Robert F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a marvellous experience at Pullman Quay Grand Sydney Harbour. We look forward to welcoming you back in the future. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 4.0/5

Peter J. Couples - Confirmed reviews ALL

This hotel is wonderfully located and comes well-equipped. Our room had glorious views from the rooms and the balcony overlooking Circular Quay. The rooms are spacious and the bed comfortable. It is, however, let down by lack of attention to small details. On arrival, we saw both human hair and a used contact lens on the bathroom floor. Both were still there four days later when we left, though housekeeping had "cleaned" the room daily. There was no plug in the bathroom basin. The washing machine was not very efficient. It's a shame about these minor irritations, as the accommodation, overall, was so good

Dear Peter J., Thank you for sharing your feedback regarding your recent stay at Pullman Quay Grand Sydney Harbour. We are delighted to hear that you appreciated our prime location and the stunning views from your room and balcony, as well as the spaciousness and comfort of your accommodations. However, I sincerely apologize for the oversight in housekeeping that you experienced. It is our goal to maintain the highest standards of cleanliness and attention to detail, and I regret that we fell short during your visit. Your comments regarding the bathroom facilities and the washing machine have been duly noted and will be addressed with our team to ensure improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even better experience. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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