Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,471 reviews

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Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Signature dining at Flaminia and cocktails at Acapulco El Vista

  • 2 flexible meeting spaces

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,471 reviews

Customer review rating 3.5/5

Nicole W. Families - Confirmed reviews ALL

The room was a great layout for having an infant with us but there are a few things that could have improved our stay: 1. Having to pay extra for the portacot - generally when we're paying to stay at premium hotels things like portacots are included... 2. The amenity/housekeeping request system is automated but doesn't seem like it works very well. There were only two towels in the room so I requested additional towels through this system and they never came. Easier to call down to the front desk but then why have this system available? 3. There were little black bugs in the sink/tub the last night which, I know the hotel is old and near the water so somewhat to be expected but always freaks me out

Dear Nicole W., Thank you for your detailed feedback. We are pleased to hear that the room layout worked well for your family and infant. We sincerely apologise for the inconvenience with the portacot charge, delayed towel request and the insects encountered during your stay. We have shared your comments with the relevant teams for review. Regarding loyalty points, our reception team is always happy to assist with point redemption. We would also like to clarify that baby cot is available free of charge for all our guests, and no charge was applied to your account for the baby cot provided. We appreciate your feedback and hope to welcome you and your family again. With warm regards, The Pullman team

Customer review rating 4.5/5

Lily G. Couples - Confirmed reviews ALL

Stayed here for one week during the Sydney Marathon. It was a prime location and a fantastic facility.

Dear Lily G., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found the facilities spacious, clean and well maintained during your week-long stay for the Sydney Marathon. We greatly appreciate your kind comments and are delighted that you had an enjoyable experience. We look forward to welcoming you back on a future visit to Sydney. With warm regards, The Pullman team

Customer review rating 5.0/5

Glyn &. P. D. Families - Confirmed reviews ALL

Stayed 1 night this time and had a great time, the staff as always were excellent

Dear Glyn &. P. D., Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our fabulous location. It is particularly pleasing to know that our team consistently provided excellent service. We sincerely value your continued support and look forward to welcoming you back for another enjoyable stay. With warm regards, The Pullman team

Customer review rating 4.5/5

Wayne P. Families - Confirmed reviews ALL

The service from all the team at the Pullman Grand Quay was wonderful. Warm, friendly and helpful. Our two year old in our group of five was also delighted by his new friends.

Dear Wayne P., Thank you for your wonderful feedback. We are delighted to hear that you experienced warm, friendly and helpful service from our entire team at Pullman Grand Quay. It is especially pleasing to know that your two-year-old enjoyed making new friends during your stay. Creating memorable experiences for guests of all ages is very important to us, and we are grateful for your kind recognition of our team. We look forward to welcoming you and your family back for another enjoyable stay. With warm regards, The Pullman team

Customer review rating 4.5/5

Rashesh S. Friends - Confirmed reviews ALL

the staff was amazing!

Dear Rashesh S., Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our convenient location and had a comfortable stay. Most of all, it’s fantastic to know our team made such a great impression. We truly appreciate your kind words and look forward to welcoming you back again soon. With warm regards, The Pullman team

Other web-users rate our hotel

  • 885 reviews 9.7/10 Location
  • 1,095 reviews 8.3/10 Room
  • 808 reviews 8.1/10 Service
  • 9 reviews 3.3/10 WiFi
  • 348 reviews 8.5/10 Comfort
  • 198 reviews 6.5/10 Cleanliness
  • 191 reviews 6/10 Breakfast
  • 152 reviews 5.7/10 Value

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