Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,544 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,544 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Customer review rating 4.5/5

Alistair O. Couples - Confirmed reviews ALL

Nice apartments with a great view, although bathrooms are showing their age. Whilst long term reception staff (David) remain customer focussed and engaging the newer staff do not seem to have been taught the basics of hospitality - smiling and making the customer feel like they are their number one priority. When I was checking out and talking to David, she came over and said she would handle my check out which was fine. I then followed her over to her desk. Whilst she started doing my checkout, which only required for me to pay for two nights parking she decided that at the same time she needed to tell her colleague to make some reservation for another guest. I understand that the hotel has other clients, but I did expect that when she was dealing with me, after she had specifically asked to serve me that she would give me her exclusive attention. When I pulled her up on this she didn’t apologise just tried to make an excuse for her bad manners.

Dear Alistair O., Thank you so much for taking time to share your recent experience with us. We're glad to hear you enjoyed the apartment design, the great view, and the service provided by David. However, we sincerely apologise for the experience you had during your check-out process. It's disappointing to hear that you felt the attention you deserved was not given, and we completely understand how important it is for our guests to feel valued and prioritised. We'll make sure to address this with our teams to ensure that they understand the importance of attentive service and hospitality, especially when dealing with guests personally. Thank you again for bringing this to our attention, and we hope you'll consider staying with us again so we can provide a smoother experience next time. With warm regards, The Pullman team

Customer review rating 3.0/5

Rebecca O. Families - Confirmed reviews ALL

Did not reciprocate room upgrade despite rooms being available when i searched. Was actually advised completely booked out. Was not shown around the hotel- staff member at check in was average at best. Was provided a room on a low floor not high despite request and being platinum member. The room was good size and suited our needs. But that is where the enjoyment finished. Was not a 5 star hotel or experience at all.

Dear Rebecca O., Thank you for taking time to share your recent experience with us. We sincerely apologise that your recent stay did not meet your expectations, particularly as a Platinum member. It is disappointing to hear that you did not receive the room upgrade you were entitled to, despite availability, and that your specific preferences regarding room location were not accommodated. We will address these concerns with our team to ensure that all guests, particularly our valued Platinum members, receive the attention and service they deserve. We also take note of your comments regarding the overall experience and will work to ensure that future stays reflect the 5-star service we strive for. Thank you for bringing these matters to our attention. We hope you will consider staying with us again and allow us the opportunity to provide a more seamless and satisfying experience. With warm regards, The Pullman team

Customer review rating 5.0/5

Julie M. Couples - Confirmed reviews ALL

Beautiful play to stay rooms are spacious and very clean.Staff are very friendly and helpful.

Dear Julie M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We are glad to hear that you had a lovely stay with us and enjoyed the hotel services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman team

Customer review rating 3.0/5

Wayne P. Families - Confirmed reviews ALL

It was my mother-in-law's 55th birthday and she had never been to Sydney. The double room was lovely, beautiful view of the harbour, and the staff at the front desk and concierge were very helpful. The letdown was I pre-ordered, at the suggestion of an email, two cheese boards upon arrival in addition to the champagne already booked on Thursday. No cheese boards on arrival in the room around 3pm. Rang room service and explained that I would like them asap please. Nothing. Rang again in 40 minutes, still nothing - I said cancel those. Next day, Friday, asked for one cheese board to be delivered while we are out so it is there for when we returned at around12.30pm. We return at 1pm - no cheese board. I go down to the front desk - explain the problem. Excuse for a cheese board - consisting of two slivers of cheese and a few bread sticks arrives about 2.30pm. Appalling for the price. Service failure twice. Very disappointing.

Dear Wayne P., Thank you for taking the time to share your recent experience with us. While we are pleased to hear that you enjoyed the room, the harbour views, and the service provided by our front desk and concierge teams, we are truly sorry that your experience with room service did not meet expectations. We sincerely apologise for the repeated failures surrounding the pre-ordered cheese boards and the inconvenience this caused, especially as this stay was meant to celebrate such a special occasion—your mother-in-law’s 55th birthday and her first visit to Sydney. We understand how disappointing it must have been to have these arrangements fall through despite multiple follow-ups. This is certainly not the level of service or quality we strive to provide, and your comments regarding both the delays and the presentation of the cheese board have been shared with our food and beverage management team for immediate review and corrective action. It is our hope to have another opportunity to welcoming you back for a much more pleasant stay. With warm regards, The Pullman team

Customer review rating 5.0/5

Kirsten F. Solo - Confirmed reviews ALL

I would highly recommend this hotel!

Dear Kirsten F., Thank you so much for taking time to share your recent experience with us. We’re thrilled to know you had an amazing stay and appreciated the ambience of our hotel. We truly value your loyalty with Accor Hotels, and we look forward to welcoming you back again soon in future. With warm regards, The Pullman team

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Other web-users rate our hotel

  • 925 reviews 9.8/10 Location
  • 1,137 reviews 8.1/10 Room
  • 873 reviews 8/10 Service
  • 10 reviews 3.1/10 WiFi
  • 350 reviews 8.1/10 Comfort
  • 221 reviews 5.9/10 Cleanliness
  • 213 reviews 6.6/10 Amenities
  • 155 reviews 5.3/10 Breakfast

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