Dear Lily G., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found the facilities spacious, clean and well maintained during your week-long stay for the Sydney Marathon. We greatly appreciate your kind comments and are delighted that you had an enjoyable experience. We look forward to welcoming you back on a future visit to Sydney. With warm regards, The Pullman team

Dear Glyn &. P. D., Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our fabulous location. It is particularly pleasing to know that our team consistently provided excellent service. We sincerely value your continued support and look forward to welcoming you back for another enjoyable stay. With warm regards, The Pullman team

Dear Wayne P., Thank you for your wonderful feedback. We are delighted to hear that you experienced warm, friendly and helpful service from our entire team at Pullman Grand Quay. It is especially pleasing to know that your two-year-old enjoyed making new friends during your stay. Creating memorable experiences for guests of all ages is very important to us, and we are grateful for your kind recognition of our team. We look forward to welcoming you and your family back for another enjoyable stay. With warm regards, The Pullman team

Dear Rashesh S., Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our convenient location and had a comfortable stay. Most of all, it’s fantastic to know our team made such a great impression. We truly appreciate your kind words and look forward to welcoming you back again soon. With warm regards, The Pullman team

Dear David C., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our excellent location at Circular Quay, as well as our breakfast offerings and spacious apartments. We also appreciate you bringing the condition of the bath towels to our attention. We sincerely apologise that they did not meet our usual standards. Your comments have been noted and will be shared with our housekeeping team for review and appropriate action. We look forward to welcoming you back again in future for many more enjoyable stays. With warm regards, The Pullman team

Dear James Shinnerman, Thank you for sharing your lovely feedback! We’re delighted that our location was the perfect choice for your once-in-a-lifetime Sydney visit and made it easy to enjoy the Sydney Marathon as well as explore everything the city has to offer. It’s wonderful to hear that you made the most of the excellent public transport connections and our proximity to so many attractions and day-trip options. We hope your stay was filled with memorable moments, and we would be thrilled to welcome you back to Sydney again in the future. With warm regards, The Pullman team

Dear Hannah L., Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely thrilled to hear that your seven-night stay with us was such a memorable one, and that our location made your husband’s Sydney Marathon experience so convenient. It’s fantastic to know you enjoyed your spacious room, fully equipped kitchen, breathtaking harbour views, pool and hot tub, as well as our central location for exploring Sydney. Hearing that you wanted to stay forever is the ultimate compliment! We’ll be sure to pass your lovely comments on to Ari. We’re pleased to hear that she made your mornings extra special with her warmth and attentive service. We also appreciate your feedback regarding the gym and will certainly take this on board. It was a pleasure having you and your family stay with us, and we’re so glad we could be part of your Sydney trip. We hope to welcome you back to Pullman Quay Grand Sydney Harbour for another unforgettable stay very soon! With warm regards, The Pullman team

Dear Natalie F., Thank you so much for your wonderful review! We’re delighted to hear that you had such a lovely stay celebrating your mum’s birthday. It’s fantastic to know you enjoyed the room, view, location, and especially the service from our team. We’re so pleased we could be part of such a special occasion, and we look forward to welcoming you and your family back again soon. With warm regards, The Pullman team

Dear Lynn S., Thank you so much for this extraordinary review! Being named your favourite hotel property after five months of travelling around the world is an incredible compliment, and we’re truly honoured that Pullman Quay Grand Sydney Harbour stood out among so many wonderful hotels. We’re delighted that you enjoyed our spacious, well-appointed rooms, beautiful harbour and garden views, exquisite dining, and, of course, our unbeatable location. Most of all, your kind words about our team mean the world to us. Knowing that every member of our staff made you feel welcomed, cared for and at home is the greatest recognition we could receive. “10 stars out of five” certainly made us smile! We can’t wait to welcome you back to Sydney and hope your next stay with us is every bit as memorable. Thank you again for your wonderful support. With warm regards, The Pullman team

Dear Xinni H., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our great location, spacious one-bedroom apartment, and daily housekeeping service. That said, we sincerely apologise for the disappointing check-in experience. We understand how frustrating it must have been to wait in the lobby after arriving and then not be informed promptly once your room was ready. We’re also sorry that your luggage was not delivered to your room as expected. This is certainly not the level of service we aim to provide. We’re grateful that Kelly was able to assist you and that you found her friendly and helpful. We’ll be sure to pass on your kind recognition to her and share your feedback with the wider team so we can improve our arrival experience for future guests. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a smoother and more enjoyable stay next time. With warm regards, The Pullman team

Dear Ian S., Thank you for your wonderful feedback, and congratulations once again on your 50th wedding anniversary. We are delighted to hear that you felt welcomed and enjoyed your room, location and views, as well as the anniversary amenities. We appreciate your comments regarding the bathroom ventilation, pillow options, and the bar and restaurant operating hours. Your feedback is valuable and will be shared with our team for consideration. We are especially pleased that you were happy with your choice to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay. With warm regards, The Pullman team

Dear Sherry D., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the gorgeous apartment, amazing views, and had a memorable anniversary celebration with us. We sincerely appreciate your comments regarding the Welcome Drink vouchers at EL Vista. We regret that this aspect did not meet your expectations and will share your feedback with the team for improvement. We look forward to welcoming you both back for another special stay. With warm regards, The Pullman team

Dear Lisa K. B., Thank you so much for your wonderful feedback. We are pleased to hear that you enjoyed the spacious room and our iconic location. We truly appreciate your recognition of our team and are delighted that their service contributed to your stay. We look forward to welcoming you back again soon for many more enjoyable stays. With warm regards, The Pullman team

Dear John A., Thank you for your detailed feedback. We are pleased to hear that you enjoyed the well-designed room, facilities, restaurant, wonderful location and assistance from our team. We sincerely apologise for the issues you experienced with our AI telephone system. We understand how frustrating it must have been when your messages were not correctly relayed. Your comments are appreciated and will be shared with our team as we continue to improve this service. Thank you again for your valuable feedback, and we hope to welcome you back for a more seamless experience. With warm regards, The Pullman team

Dear Gillian M. B., Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that our reception team helped make your stay at Pullman Grand Quay feel like coming home. Your kind words about the team as well as Siyun and Rick, are especially appreciated. We’ll be sure to share your recognition with them and the wider team. It’s wonderful to hear how warmly and skilfully they supported you, particularly when you were having such a difficult day. Thank you again for recognising the team. It was our pleasure to have you stay with us, and we hope to welcome you home to Pullman Grand Quay again soon. With warm regards, The Pullman team

Dear Mr. Q., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and truly appreciate your suggestion regarding the bathroom amenities. Your feedback is greatly valued and will be shared with our team as we continue to enhance our guests’ comfort and experience. Thank you for your continued loyalty as an ALL-Accor member. We look forward to welcoming you back for another comfortable and seamless stay in the future. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Daphne M., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed your three-night stay and found our location excellent. We’re very sorry to hear that several aspects of your stay did not meet expectations. We appreciate you bringing the issues with the shower and kitchen tapware, as well as the comfort of the bed, to our attention. We will certainly share this feedback with the relevant teams for review and improvement. We also apologise that the luggage assistance and parking arrangements did not meet your expectations. We understand your concerns regarding the parking charge and the service provided, and we appreciate you raising this with us. Please know that our team will always be happy to offer assistance wherever possible, and we encourage our guests to reach out to us during their stay, so we have the opportunity to assist and address any concerns at the time. It is our hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience. With warm regards, The Pullman team

Dear Jonathan, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our convenient location and the comfort of your accommodation. It was a pleasure to have you stay with us, and we sincerely appreciate your continued loyalty as an ALL-Accor Gold member. We look forward to welcoming you back for another enjoyable stay. Warm regards, The Pullman Quay Grand Sydney Harbour Team

Dear Marcella A., Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the fantastic view from your suite and experienced super service throughout your stay. It was a pleasure having you with us, and we truly appreciate your kind words. We’ll always be happy to offer our assistance and look forward to welcoming you back again soon! With warm regards, The Pullman team