Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,545 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,545 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Customer review rating 5.0/5

Lay K. P. Couples - Confirmed reviews ALL

Loved our short stay there. Very convenient to get around to the all the tourist areas from here. Few steps to the Circular Quay. Quick transportation to the International airport. Wonderful!

Dear Lay K. P., Thank you so much for taking time to share your recent experience with us. We’re delighted to hear that you enjoyed your short stay and found our location so convenient for exploring the city. Being just steps from Circular Quay and offering easy access to transport, including the International Airport, is something we’re very proud of. We truly appreciate your loyalty as an Accor Platinum member and hope to welcome you back again soon for another wonderful stay. Warm regards, The Pullman Team

Customer review rating 4.5/5

Jackson M. Couples - Confirmed reviews ALL

Stayed at the Pullman for the night to attend a show at the opera house. Staff were lovely, room was very nice overlooking the gardens. Wife was very impressed with the room service charcuterie board.

Dear Jackson M., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and that both you and your wife appreciated the room and room service. We look forward to welcoming you back for another memorable experience. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 4.5/5

Danny B. Couples - Confirmed reviews ALL

relaxing

Dear Danny B., Thank you for your kind words regarding your stay with us. We are pleased to hear that you found our location convenient and enjoyed a relaxing experience. We look forward to welcoming you back in the future. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 4.5/5

Erica L. Couples - Confirmed reviews ALL

Our harbour view apartment was lovely, it was serviced wonderfully daily, and was a very quiet peaceful sleep…oh and a treat to wake up to a new cruise ship arrival…fabulous location.

Dear Erica L., Thank you so much for taking time to share your recent experience with us. We’re delighted to hear that you enjoyed your harbour view apartment and that daily servicing contributed to a comfortable and peaceful stay. Waking up to the sight of a new cruise ship sounds like a truly memorable experience! It’s also wonderful to know that our iconic location making it easy to enjoy the best of the city for you. We look forward to welcoming you back for another relaxing and enjoyable stay in the future. With warm regards, The Pullman team

Customer review rating 2.0/5

Judy L. Couples - Confirmed reviews ALL

We were amazed at the poor service at such an expensive hotel. Bar closed, so told we could get a drink in the restaurant. Managed to get a drinks menu but didn't manage to order despite our best efforts to attract attention. We left. Housekeeping took our dinner - unopened packs obviously left in the sink to thaw. The meal we then ordered for inhouse dining was just ghastly. Hamburgers with no chips or salad, the dish of tomato and aubergine was a burnt side dish - not remotely close to a main (which it was charged at). Reception unbelieveably useless - with one exception (I do not know her name).

Dear Judy L., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay, particularly regarding the bar being closed, the subsequent lack of service in the restaurant as well as the in-house dinning you later received. Being unable to place a simple drink order despite your efforts is unacceptable and does not reflect the level of attentiveness we aim to provide. The issues you outlined regarding the food quality and value are being taken very seriously and have been shared with our Food & Beverage and Housekeeping management teams for immediate review. Your comments are invaluable in helping us identify areas that require urgent improvement, and we regret that your experience did not align with the quality and service our guests rightly expect. We hope you will consider allowing us another opportunity to restore your confidence in our hotel and deliver the standard of service you deserve. With warm regards, The Pullman team

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  • 172 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.