The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,822 reviews

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The Sebel Brisbane - Image 1
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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,822 reviews

TripAdvisor Rating  4.2/5  1,334 reviews

Customer review rating 4.5/5

Pat H. Business - Confirmed reviews ALL

Easy check-in and checkout - location is very close to the mall. The rooms are well-appointed, and the staff are professional and courteous.

Dear Pat H., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ken Chan Front Office Duty Manager

Customer review rating 4.5/5

Holly B. Friends - Confirmed reviews ALL

The ongoing work for the train line didn’t impact our stay that much. Yes, you could hear the work at night, but the aircon mostly covered it. The fridge could be colder. The aircon needs explaining. We just pressed random buttons til we got it. Reception weren’t aware of how to use the aircon. Thought there was an on/off switch!! Ha ha! Clean coffee cups everyday would be appreciated, but leaving them in the bathroom did the trick- then they got replaced. Bedside light was not working g properly, had to position the cord in exactly the right place to get it to stop flicking and work! ha ha! Besides all those little things my stay was really great. It’s a great location and easy to get to cafes, shops and Central train station to go to the Brisbane International Tennis and airport. Easy walk to the river and the story bridge. Have stayed here 3 years in a row at this time, and it’s always great. Thank you.

Dear Holly, Thank you for taking the time to share such a detailed and balanced review, and for rating your stay so highly. We appreciate your understanding regarding the nearby train line works and are glad to hear it had minimal impact on your overall stay. Your feedback about the fridge temperature, air-conditioning instructions, bedside light, and housekeeping is very helpful. We apologise for the inconvenience caused, particularly around the air-conditioning explanation and maintenance issues, and we’ll be sharing this with our team to ensure clearer guidance and prompt follow-up moving forward. It’s wonderful to hear that despite these small hiccups, you enjoyed your stay, found the location convenient, and continue to choose to stay with us year after year. Your loyalty truly means a lot to us, and we’re delighted to be part of your annual visit. Thank you again for your valuable feedback. We look forward to welcoming you back for a fourth year and ensuring your next stay is even better. Warm regards, Evie Front Office Duty Manager

Customer review rating 1.5/5

Scott I. Couples - Confirmed reviews ALL

The staff were lovely but the room was not. Didn’t look as it had been deep cleaned in a long while and the aircon was rubbish after a 30 degree day. Even in the lowest setting the room was uncomfortably warm which meant very little sleep.

Dear Scott I., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ken Chan Front Office Duty Manager

Customer review rating 5.0/5

Wayne S. Solo - Confirmed reviews ALL

easy check in clean place comfy bed

Dear Wayne, We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evie, Front Office Duty Manager

Customer review rating 4.5/5

Jacqueline C. Friends - Confirmed reviews ALL

Perfect location. Staff were lovely and helpful. Really easy parking.

Dear Jacqueline C., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ken Chan Front Office Duty Manager

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Other web-users rate our hotel

  • 753 reviews 9.5/10 Location
  • 1,006 reviews 6.7/10 Room
  • 1,030 reviews 8.8/10 Service
  • 18 reviews 1.8/10 WiFi
  • 367 reviews 5.9/10 Cleanliness
  • 135 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.