The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,867 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte St
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,867 reviews

TripAdvisor Rating  4.0/5  1,313 reviews

Certificate of excellence 2023

Great stay

Customer review rating 5.0/5

William S. Solo - Confirmed reviews ALL

I enjoyed.my stay as always room was great staff were very helpful and polite.

Dear William S., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay as Always!

Customer review rating 4.5/5

R Business - Confirmed reviews ALL

I stay here regularly for work and also have a lovely stay. The front desk staff are so friendly and helpful. The rooms are always clean and comfortable.

Dear Robyn C., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unimpressed

Customer review rating 2.5/5

Farzi Business - Confirmed reviews ALL

Not sure if there was enough ownership amongst staff and management to ensure the place is as welcoming as it could be.

Dear Kourosh M., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Frustrating experience with restaurant service.

Customer review rating 2.0/5

Simon F. Business - Confirmed reviews ALL

The Sebel Brisbane is like an old friend. I have stayed there close to 100 times and have generally had a very good experience, so it was very disappointing to have a negative experience. Both mornings of my stay I had breakfast in the restaurant where I found the service to be particularly slow. The second morning it took 35 minutes for a simple breakfast bowl to be served. This was really frustrating as I needed to be at a Board Meeting early that morning. I note the meals I had were credited back which I assume was in recognition of the poor service. If this is the case I thank the Sebel. I am sure you have a process of continuous improvement in place and I hope the process around breakfast will improve.

Dear Simon F., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Bathroom was to small and could not use show as it was in bath and shower wet bathroom floor

Dear Janet J., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 676 reviews 9.3/10 Location
  • 1,013 reviews 7/10 Room
  • 897 reviews 8.2/10 Service
  • 56 reviews 4.1/10 WiFi
  • 343 reviews 6.9/10 Cleanliness
  • 121 reviews 5.7/10 Breakfast

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