The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,155 reviews

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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,155 reviews

TripAdvisor Rating  4.4/5  1,819 reviews

Certificate of excellence 2025

Best Option for Accommodation around The Rocks!!

TripAdvisor rating 5.0/5

Scott p TripAdvisor review

The 1 bedroom self-contained apartment with harbour views represents excellent value for a family of four. Stunning views !! The kitchen is well equipped for self-catering, and it's an easy walk to ferries, train and tram stations, cafes, and The Rocks. Sydney is so much more pleasant with George Street closed to vehicles. It's made the city far more tourist friendly. Having an al fresco lunch at the Fortune of War pub and strolling around The Rocks was such a positive experience and brought back fond memories of this city that I'd fallen out of love with.

Customer review rating 0.5/5

Diedricks C. D. Business - Confirmed reviews ALL

So called upgrade was a downgrade to a re-furbished queen suite, when my company always books Superior suites when we travel to Sydney head office on Bond Street. I was also told that my "upgrade" did not include breakfast, completely false, as superior queen suites always come with free breakfast. Upon challenging your receptionist, she suddenly exclaimed "Ohh you are right". I do not like being judged upon appearance or race, and every other venue I have been to across the country this is the first where it was blatantly obvious. I made no scene, or commotion I just accepted my key as I was running late for an important conference. That night I could barely sleep as the aircon was extremely loud and not functioning properly., The suite I was put in was clearly refurbished and made my stay very unpleasant. I also cut myself on a very sharp object on the facing wall of the bath. I am senior engineer with my company, and I have already let our Travel team know about this disgusting behaviour at Sebel Quay West Suites Sydney. Also, when ordering my breakfast in the morning, it arrived minus a beverage and condiments I ordered. I will not be returning to Sebel Quay West Suites Sydney

Dear Mr D., Thank you for sharing your feedback. I am very sorry for the experience you described during your stay, and I attempted to contact you directly to apologise personally. Your reservation was originally booked into a non-refurbished City View Superior Suite, and our team upgraded you at no charge to a non- refurbished Harbour View suite. I apologise that this was not clearly explained and for the issues you experienced with the air-conditioning, bathroom condition, lighting, and breakfast service. These matters have been escalated to our Engineering, Housekeeping, and In-Room Dining teams for immediate attention. In relation to your comments about how you felt on arrival, I want you to know that we take this feedback very seriously. Your perception of that interaction is important, and I am genuinely sorry that you were left feeling this way. We have a proudly diverse team at Quay West, with colleagues from the Pacific Islands, Asia, the Sub-Continent, the Americas, Europe, and Australia, and we remain committed to ensuring every guest feels respected, valued, and welcomed at all times. Thank you again for taking the time to share your experience, and please accept my sincere apologies for the shortcomings during your stay. Kind regards, James Ferguson General Manager

Customer review rating 4.0/5

Margaret C. Families - Confirmed reviews ALL

Staff and everything were great. Was not impressed with the breakfast. Also, was unable to use my stay plus night there. Never seems to be available.

Customer review rating 5.0/5

Nicholas P. Business - Confirmed reviews ALL

Very nice stay, great location

Customer review rating 4.5/5

Kerri L. S. Couples - Confirmed reviews ALL

Greeted by friendly and efficient staff. Clean room and everything worked. Central location suited our stay.

Dear Kerri, Thank you very much for your kind feedback. We are delighted to hear that our team made you feel welcome, and that you enjoyed a clean and comfortable room in a convenient location. It is wonderful to know that everything met your expectations. We look forward to welcoming you back on your next visit! Sincerely, James Ferguson General Manager

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Other web-users rate our hotel

  • 1,304 reviews 9.7/10 Location
  • 2,022 reviews 8.3/10 Room
  • 1,224 reviews 8.5/10 Service
  • 64 reviews 1.9/10 WiFi
  • 650 reviews 7.8/10 Comfort
  • 448 reviews 6.1/10 Cleanliness
  • 296 reviews 8.5/10 Pool
  • 220 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.