The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,112 reviews

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The Sebel Quay West Suites Sydney - Image 1
The Sebel Quay West Suites Sydney - Image 2
The Sebel Quay West Suites Sydney - Image 3
The Sebel Quay West Suites Sydney - Image 4
98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Enjoy city-view suites or harbour-view suites overlooking the Opera House and Harbour Bridge.

  • Experience spacious suites with the comfort and convenience of apartment-style living.

  • Stay in The Rocks, moments from Circular Quay, the Opera House and harbour ferries.

  • Relax in our unique Roman-style heated indoor pool, spa and sauna with harbour views.

  • Feel at home with friendly service, comfortable suites and Sydney’s best sights nearby.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Penthouse

Harbour View Penthouse with Three Bedrooms

Photo out of - Harbour View Penthouse with Three Bedrooms

Spacious 140m² three bedroom apartment boasts spectacular views of Sydney Harbour. Apartment features three spacious bedrooms, 2 bathrooms (1 with spa bath), fully-equipped kitchen, laundry, combined lounge and dining area

  • Views:

    Harbour view

Max. number of persons
6
Area
From 140 m² / 1506 sq ft

Bedding

Double bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 6 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 3 x Double bed(s)
  • Views: Harbour view
See availabilities

Apartment

Premium One King Bedroom City View Apartment

Photo out of - Premium One King Bedroom City View Apartment

This large king bedded 64m² apartment offers stunning views of the city skyline with water glimpses. This apartment offers a fully-equipped kitchen, laundry, separate lounge, dining room and a full granite bathroom.

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

One Bedroom Harbour View Suite (Non-Refurbished)

Photo out of - One Bedroom Harbour View Suite (Non-Refurbished)

This non-refurbished room is a 77m² suite with king-size bed has stunning views of the Harbour Bridge and the Opera House. The apartment features a separate bedroom and lounge room, full kitchen, granite bathroom with shower and bath.

  • Views:

    Harbour view

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave grill
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Deluxe One King Bedroom Harbour View Apartment

Photo out of - Deluxe One King Bedroom Harbour View Apartment

This 77m² suite has a king-size bed with stunning views of the Harbour Bridge and the Opera House. The fully self-contained apartment features a separate bedroom and lounge room, full kitchen, granite bathroom with shower and bath.

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Deluxe Two King Bedroom Harbour View Apartment

Photo out of - Deluxe Two King Bedroom Harbour View Apartment

This spacious 90m² apartment boasts spectacular views of the Harbour Bridge and Opera House. The suite features two bedrooms, two bathrooms, one with a bath, fully-equipped kitchen, laundry, separate lounge and dining area.

Max. number of persons
6
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

One Bedroom City View Apartment Suite (Non-Refurbished)

Photo out of - One Bedroom City View Apartment Suite (Non-Refurbished)

This non-refurbished suite feature magnificent views over the city skyline. Starting from 51 m², this suite boasts a fully-equipped kitchen, laundry, separate lounge with sofa bed, dining room, bedroom and a granite bathroom.

  • Views:

    City View

Max. number of persons
4
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave grill
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 84 rooms
  • 84 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

2 Meeting rooms

Well-being

Pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Indoor parking
  • Public

  • Parking pricing: 47.11 € 75 AUD Per day

Services & equipment

  • Intercom
  • Valet parking

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators

THE QUARTIER BISTRO & BAR

Photo out of - THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Cooking style
French
Capacity
97
Accessibility
Accessible service
98 Gloucester Street, The Rocks, 2000 Sydney, Australia
Telephone +61 61292406036
Opening hours
Monday Closed
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Adjacent to The Quartier Restaurant

Unwind after a hard day of sight seeing in the hotel's recreational facilities which include a stunning sunken Roman style heated swimming pool with spectacular views of Sydney Harbour Bridge as well as a spa, sauna, gymnasium and outdoor sundeck.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,112 reviews

Customer review rating 5.0/5

Jon J. Couples - Confirmed reviews ALL

Dear Jon, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Keryn C. Families - Confirmed reviews ALL

Dear Keryn, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our apartment facilities and layout were perfect for your family getaway and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Julie C. Families - Confirmed reviews ALL

Dear Julie, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our location and views were again a positive from your stay, and be assured we continue to work with our owners with the goal to enhance our room features and facilities. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Eunahe L. Families - Confirmed reviews ALL

Dear Eunahe, Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments, and I am delighted to hear that you enjoyed the stunning harbour views and our convenient location for exploring Sydney. I am particularly pleased to hear that Pamela made such a positive impression on you. I will be sure to pass on your kind words to her, as well as to our team. Your recognition of her kindness, friendliness and helpfulness is greatly appreciated and serves as a wonderful encouragement to us all as we continually strive to provide outstanding service and memorable experiences for our guests. We are delighted to have been part of your wonderful memories of Sydney and look forward to welcoming you back to The Sebel Quay West Suites Sydney on your next visit. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Robert L. Couples - Confirmed reviews ALL

Dear Robert, Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I am delighted to hear that you enjoyed your updated apartment and found it well equipped with everything you needed for a comfortable stay. It is also wonderful to know that our convenient location, within walking distance of the harbour, added to your experience. Your kind words about our team especially Agustina are especially appreciated. I will be sure to share your feedback with them, as it serves as a great encouragement to us all as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for your lovely review. We look forward to welcoming you back to The Sebel Quay West Suites Sydney in the future. Warm regards, James Ferguson General Manager

Dear Jon, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Keryn C. Families - Confirmed reviews ALL

Family getaway with adult children. Perfect layout 2 bed apartment, views and amenities everything you could ask for.

Dear Keryn, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our apartment facilities and layout were perfect for your family getaway and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Julie C. Families - Confirmed reviews ALL

Do love our stays at Quay west. Staff always great. Room this time a little tired and knocked around we thought, even though it has been refurbished a little. View still wonderful. Disappointing bar and restaurant closed sundays.

Dear Julie, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our location and views were again a positive from your stay, and be assured we continue to work with our owners with the goal to enhance our room features and facilities. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Eunahe L. Families - Confirmed reviews ALL

The harbour view was absolutely stunning, and the location was perfect for exploring Sydney. What made our stay even more special was a wonderful staff member at the front desk. I believe her name was Famelia or Famila, although I'm sorry I couldn't remember the exact spelling. She was incredibly kind, friendly, and helpful. Her warmth and kindness made our stay at The Sebel even more memorable, and I truly appreciate the way she made us feel so welcome. Thanks to her, we have even more wonderful memories of our time in Sydney. If we visit Sydney again, we will definitely stay at The Sebel Quay West Suites again! Thank you for such a wonderful experience!

Dear Eunahe, Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments, and I am delighted to hear that you enjoyed the stunning harbour views and our convenient location for exploring Sydney. I am particularly pleased to hear that Pamela made such a positive impression on you. I will be sure to pass on your kind words to her, as well as to our team. Your recognition of her kindness, friendliness and helpfulness is greatly appreciated and serves as a wonderful encouragement to us all as we continually strive to provide outstanding service and memorable experiences for our guests. We are delighted to have been part of your wonderful memories of Sydney and look forward to welcoming you back to The Sebel Quay West Suites Sydney on your next visit. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Robert L. Couples - Confirmed reviews ALL

Updated apartment with everything we needed including a full kitchen. Located within walking distance to the harbour. Staff is very very good at their jobs.

Dear Robert, Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I am delighted to hear that you enjoyed your updated apartment and found it well equipped with everything you needed for a comfortable stay. It is also wonderful to know that our convenient location, within walking distance of the harbour, added to your experience. Your kind words about our team especially Agustina are especially appreciated. I will be sure to share your feedback with them, as it serves as a great encouragement to us all as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for your lovely review. We look forward to welcoming you back to The Sebel Quay West Suites Sydney in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.0/5

Rebecca W. Couples - Confirmed reviews ALL

The service apartment is clean. Very closed to emerging - light rail and train. Staff is very helpful. Two feedback - air con system is broken. Said fault and cannot change temp. A bit too hot sometimes. Also the freezer fridge was not labelled. It nearly costs my husband’s insulin.

Dear Rebecca, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you found our location, apartment facilities, cleaning and staff a real positive throughout your stay. I will ask the team to check the room after your recent feedback, and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 3.5/5

Heather H. Families - Confirmed reviews ALL

We did struggle finding entrance to reception from car park. Had to ask for directions in bar next door. Lift to reception easily missed after exiting car park lift.

Dear Heather, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to providing exceptional service to every guest, and your feedback is truly valued. It helps us continue to improve and deliver the high standards our guests expect. It is pleasing to read that you found our location and accommodation excellent for your stay, and I am sorry to read of concerns with your hotel bill. I am glad the team were able to rectify your situation and we sincerely hope to welcome you back in the near future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Patrice V. Couples - Confirmed reviews ALL

Apt was very nice. Staff very helpful & friendly.

Dear Patrice, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our location, apartment features, and our teams provided a positive impression throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Walter B. Business - Confirmed reviews ALL

Great apartment, awesome view of harbour

Dear Walter, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Our location is close to both the Harbour and main CBD areas, so I am pleased this was handy for your stay, and that our apartments and views have left a positive impression. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Terena W. Couples - Confirmed reviews ALL

The perfect place to begin our cruise holiday, with a superb location close to local attractions, dining and everything we need for a comfortable and enjoyable stay before embarking.

Dear Terena, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. We are delighted to hear that our location provided the perfect starting point for your cruise holiday and that you enjoyed the convenience of being close to local attractions, dining, and other amenities. It is also wonderful to know that we could help make your stay comfortable and enjoyable before embarking on your cruise. I will be sure to pass your kind words along to our team, as your feedback serves as a great encouragement to all of us as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience. We look forward to welcoming you back in the future. Warm regards, James Ferguson General Manag

Customer review rating 5.0/5

Stuart M. Families - Confirmed reviews ALL

Very pleasant experience

Dear Stuart, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you had a pleasant experience with us and that you were able to enjoy our location and views throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 3.0/5

Jane S. Families - Confirmed reviews ALL

We have been coming to Quay west since 1993 and love it but this visit there were problems. We had issues with the oven, had to get the toaster replaced, requested tea towels and a plug. There were no placements.Pretty shabby for almost $1300 . The parking was $240 which we have never paid this much. We love QW and it was my birthday so this was all disappointing.

Dear Jane, Thank you so much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We truly value your feedback and are especially grateful for your continued loyalty since 1993. We are sincerely sorry to hear that your recent stay did not meet your expectations, particularly as you were celebrating your birthday with us. I understand how disappointing it must have been to encounter issues with the oven, toaster and missing kitchen essentials in your apartment and any confusion regarding our valet parking option at the property. After so many years of choosing Quay West, you have come to expect a consistently high standard of accommodation and service, and we regret that we fell short on this occasion. Please rest assured that I have shared your comments with our team, and we are carefully reviewing them to ensure we address your concerns thoughtfully and thoroughly. We genuinely appreciate your ongoing support and the opportunity to learn from your feedback. We hope to have the pleasure of welcoming you back and providing you with the enjoyable and memorable experience you have come to expect from us over the years. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Kay D. Families - Confirmed reviews ALL

Have stayed at Quay West over many years since 1999 and have always enjoyed the experience. Very comfortable rooms with great views and close to restaurants and circular quay allowing us to catch the ferries and visit other locations in Sydney.

Dear Kay, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is especially rewarding to hear from a valued guest who has been staying with us since 1999, and we sincerely appreciate your continued loyalty over the years. We are delighted to know that you have consistently enjoyed our comfortable apartments, fantastic Sydney Harbour views, and convenient location close to Circular Quay, restaurants, and the ferry services that make exploring Sydney so easy. I will be sure to share your kind words with our team, as your feedback is a wonderful encouragement to us all and we look forward to welcoming you back to The Sebel Quay West Suites Sydney for many more enjoyable stays in the years to come. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Tegan A. Friends - Confirmed reviews ALL

Can’t thank you enough, my friend and I had the best time, hotel is in the most amazing location. And the rooms were fabulous as always. This would be my 7th time staying in this hotel and it never disappoints. Will definitely be back soon Thank you

Dear Tegan, Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments like yours. We are delighted to hear that you and your friend had such a fantastic time with us and that you continue to enjoy our fabulous rooms and amazing location. It is especially rewarding to know that this was your seventh stay with us and that we have continued to meet your expectations. I will be sure to pass your kind words along to our team, as your feedback serves as a great encouragement to all of us as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for your continued loyalty and for sharing your experience. We look forward to welcoming you back to The Sebel Quay West Suites Sydney for your next visit soon. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Morgan M. Families - Confirmed reviews ALL

This hotel is located perfectly, with stunning views of both the harbour and the city depending on the room booked, the hotel pool is absolutely spectacular and the kids loved it, the view from there too is absolutely amazing. The hotel gym is great, well equipped for the session I needed during our stay. The hotel is simple beautiful with amazing staff always we love it here.

Dear Morgan, Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to hear such lovely comments, and we are delighted to know that you and your family enjoyed your stay with us. It is especially wonderful to hear that the spectacular harbour and city views, our pool and gym facilities, and the service provided by our team all contributed to such a memorable experience. I will be sure to share your feedback out teams and it is a great encouragement to us all as we continue striving to provide exceptional service and memorable experiences for our guests. Thank you once again for your continued support and for choosing to stay with us. We look forward to welcoming you and your family back to The Sebel Quay West Suites Sydney for another wonderful stay. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Wanda P. Couples - Confirmed reviews ALL

Hotel facilities were very nice. Breakfast was a delight with many choices. Views from our room were lovely. Cleaning staff were helpful too. Very happy with the upgrade to a Premium room for the first part of our stay. Great location in the Rocks area. Very close to light rail and Circular Key and rail transport.

Dear Wanda, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. We are delighted to hear that you enjoyed our hotel facilities, breakfast selection, lovely room views and convenient location in The Rocks. It is also wonderful to know that our housekeeping team made a positive impression and that you appreciated the upgrade to a Premium room during the first part of your stay. I will be sure to pass your kind words along to our team, as your feedback serves as a great encouragement to all of us as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.0/5

Brendan C. Couples - Confirmed reviews ALL

Easy check in, staff friendly, room magnificent view.

Dear Brendan, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that your check in experience and staff interactions have left a positive impression and that you were able to enjoy our magnificent views from the property throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Maddison W. Families - Confirmed reviews ALL

The room was really spacious and comfortable to stay in. Our toddler had plenty of room to move around. The harbour view was absolutely beautiful out of the lounge room and bedroom windows/ balconies. The Sebel provided a cot for us, and the bed was comfortable. The shower pressure and height of the shower head was a let down for my tall husband. Overall a great stay.

Dear Maddison, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that you were able to enjoy out apartment size/features, comfortable bedding and incredible views from the property throughout your stay. Also please be assured I will ask the team to review the shower pressure in the room. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Christie R. Couples - Confirmed reviews ALL

Stayed here many time as location is great and rooms are well equipped.

Dear Christie, Welcome Back Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. We are delighted to hear that you continue to enjoy our convenient location and well-equipped suites. It is wonderful to know that you have chosen to stay with us on many occasions, and we truly appreciate your continued loyalty and support. I will be sure to pass your kind words along to our team, as your feedback serves as a great encouragement to all of us as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience, and we look forward to welcoming you back to The Sebel Quay West Suites Sydney in the future. Warm regards, James Ferguson General Manager

Customer review rating 3.5/5

Suzanne V. Business - Confirmed reviews ALL

A lot went wrong but I was given an upgrade and later check out so it balanced out

Dear Suzanne, Thank you for taking the time to share your feedback about your recent stay at The Sebel Quay West Suites Sydney. It is pleasing to read we were able to upgrade your room and offer a later checkout on your day of departure but sorry to hear about your experience, particularly the delay in having your room ready, the difficulties you encountered while waiting, and the non delivery of your luggage. We understand how frustrating this must have been, especially when you were preparing to attend a function, and sincerely apologise for the inconvenience and the impact this had on your plans. Please be assured that your feedback has been shared with our teams for their review, as we are committed to learning from these experiences and improving the service we deliver to our guests. We genuinely appreciate your feedback and we hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future. Warm regards, James Ferguson General Manager

Other web-users rate our hotel

  • 1,132 reviews 9.6/10 Location
  • 1,734 reviews 8.5/10 Room
  • 1,071 reviews 8.4/10 Service
  • 16 reviews 3.7/10 WiFi
  • 542 reviews 7.9/10 Comfort
  • 391 reviews 6.6/10 Cleanliness
  • 261 reviews 8.5/10 Pool
  • 240 reviews 6.9/10 Breakfast

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