The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,143 reviews

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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,143 reviews

Customer review rating 4.5/5

Peter T. Business - Confirmed reviews ALL

A business trip to destinations nearby to Sebel meant destination was ideal. Staff were friendly and helpful.

Dear Peter, Thank you for your kind feedback. We are pleased to hear that our location was convenient for your business trip and that you found the rooms spacious and the breakfast reasonably priced. It is also wonderful to know that our team made a positive impression with their friendly and helpful service. We appreciate you taking the time to share your experience and hope to welcome you back again soon. Sincerely, James Ferguson General Manager

Customer review rating 3.0/5

Olga N. Families - Confirmed reviews ALL

Great location for sightseeing around the rocks and close to the ferry terminal.Thought that the decor and fittings were a bit dated and not of the quality expected for the price paid for accommodation.I felt that the staff at reception could have been a bit more attentive including the concierge and “sharper” with their service.

Dear Olga, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the convenient location for exploring The Rocks and the nearby ferry terminal. However, we are sorry to hear that other aspects of your stay did not fully meet your expectations. Your comments regarding the condition and style of the room have been noted and shared with our team as part of our ongoing review of guest comfort and facilities. We are also sorry to hear that the level of attentiveness from our reception and concierge teams did not feel as proactive as expected. This has been shared with the relevant teams for reflection and improvement. Thank you again for taking the time to provide your feedback. Sincerely, James Ferguson General Manager

Customer review rating 2.5/5

Don B. Business - Confirmed reviews ALL

Average,

Dear Don, Thank you for sharing your feedback. We are sorry to hear that your stay was affected by noise from the expressways and neighbouring rooms. We understand how this can impact overall comfort, and we regret that your experience was only average on this occasion. We are pleased to hear that you found the team members helpful, and we truly appreciate you highlighting Sienna and Candice. Your kind recognition will be shared with them, as it will mean a lot. Thank you again for your comments, and we hope to have the opportunity to provide a more comfortable stay in the future. Sincerely, James Ferguson General Manager

Customer review rating 5.0/5

Deanne K. Families - Confirmed reviews ALL

Although it was only an overnight stay, everything was on point from check-in to requesting a late checkout. Always a pleasure to stay here.

Dear Deanne, Thank you very much for your kind feedback. We are delighted to hear that you had another pleasant stay and that everything from check-in through to your late checkout request was smooth and well accommodated. It is always a pleasure to know our guests feel comfortable and well looked after. We truly appreciate your recognition of our reception team, and especially Molly for assisting with your late checkout. Your kind words will be shared with the team, as they will be very pleased to know their efforts made a positive impact on your stay. We look forward to welcoming you back again soon Sincerely, James Ferguson General Manager

Customer review rating 4.0/5

Toby C. Families - Confirmed reviews ALL

The menu has changed and it’s now not as good. There need to be some cleaner options like a steak and a chicken breast.

Dear Toby, Thank you for taking the time to share your feedback. We are sorry to hear that your recent dining experience did not fully meet your expectations compared to previous visits. We appreciate your comments regarding menu variety and lighter options. We would also like to clarify that we do currently offer steak on the menu. We are sorry if this was not clearly communicated or highlighted during your experience. In addition, we have noted your suggestion regarding a dedicated spaghetti option for children and chicken breast for adult, and we will take this into consideration as we continue to review and refine our menu offerings. Thank you again for your comments. Sincerely, James Ferguson General Manager

Other web-users rate our hotel

  • 1,228 reviews 9.6/10 Location
  • 1,916 reviews 8.3/10 Room
  • 1,150 reviews 8.3/10 Service
  • 44 reviews 2/10 WiFi
  • 595 reviews 7.7/10 Comfort
  • 436 reviews 5.9/10 Cleanliness
  • 274 reviews 8.6/10 Pool
  • 240 reviews 7.2/10 Breakfast

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