Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,120 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,120 reviews

TripAdvisor Rating  3.9/5  2,963 reviews

Customer review rating 5.0/5

Ben W. Solo - Confirmed reviews ALL

Great people and service had trouble with online to order food but staff so helpful overcame this problem excellent staff

Dear Mr. W., Thank you for your excellent feedback. We’re pleased to hear that our team was able to assist you effectively and ensure a positive experience despite the online food ordering issue. Your kind comments about our staff are greatly appreciated. Thank you for choosing Pullman Sydney Hyde Park, and we hope to welcome you back again in the future. Kind regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Robyn S. Couples - Confirmed reviews ALL

Great location, good breakfast and nice restaurant. Friendly helpful staff.

Dear Mrs. S., Thank you for sharing your positive feedback. We’re delighted to hear that you enjoyed our convenient location, breakfast, restaurant, and the friendly, helpful service from our team. Your kind comments are greatly appreciated. Thank you for choosing Pullman Sydney Hyde Park, and we hope to welcome you again in the future. Best regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Lisa R. Business - Confirmed reviews ALL

Staff were extremely kind and ready to help. Room was large and the bed very comfortable. Room service menu was excellent. Recommend staying at the Pullman Hyde Park.

Dear Ms. R., Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our incredible location, spacious and comfortable rooms, and the quality of our room service menu. It’s also fantastic to know that our team made such a positive impression—Valentino and Maria, our Night Duty Managers, will be thrilled to receive your kind recognition. We truly appreciate your recommendation and thank you for choosing Pullman Sydney Hyde Park. Warm regards, Pullman Sydney Hyde Park

Customer review rating 3.5/5

Martin S. Business - Confirmed reviews ALL

Overall good service, especiually from Paul in the reteraunt... no recognition of being a Diamond on check in... half bottle of wine...not even a bottle any more...and the wrong colour... whats the point of getting us to fiull in our preferences if its ignored!!! had to ring down fgor amenities... water.... nothing else... i remember when this hotel provided fruit, choclates etc... times must be tight...

Dear Mr. S., Thank you for taking the time to share your feedback with us. While we are pleased to hear that you received good service overall—particularly from Paul in our restaurant—we are sincerely sorry for the shortcomings you experienced during your stay. As a valued ALL – Diamond member, you should have felt recognised and appreciated from the moment you arrived, and we regret that this was not reflected at check-in or through the welcome amenities provided. We also apologise that your stated preferences were not honoured. We understand how frustrating this can be, especially when time has been taken to share these details with us. Your comments regarding the reduced and incorrect welcome amenity, the need to call for basic amenities, and the changes you’ve noticed compared to previous stays are all noted and will be reviewed carefully with our leadership team. Additionally, we regret the experience at the bar. Serving a Grand Marnier in a tea cup is clearly not acceptable and does not align with our service standards. This will be addressed directly with our food and beverage team to reinforce appropriate training and presentation. Thank you again for your candid feedback. We truly value your loyalty and appreciate you bringing these matters to our attention so we can take corrective action. Warm regards, Pullman Sydney Hyde Park

Customer review rating 0.5/5

Lisa M. Couples - Confirmed reviews ALL

On arrival, welcome card had wrong name on it, coffee table sticky with spill drinks. Day two, tried to ring guest services but phones didn't work, as left with no towels, face cloth, bathmat or hand towel, no coffee. Day four, ordered toast and a coffee took one hour to arrive via room service, when it arrived, I asked where the mushrooms were also ordered they arrived twenty minutes later, (I would have cancelled these if the phone worked) also, day four left with just one towel, when room clearly had two staying. We had a not so friendly cockroach, which we tried many times to kill, but couldn't seem to catch it. (no, we didn't say anything, as we didn't hold any hold that something would have been done) I travel a lot, and have never had such poor service, I will not return

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are genuinely sorry to read about the series of issues you experienced during your stay. The incorrect name on the welcome card, cleanliness concerns, and the lack of basic amenities such as towels and coffee are unacceptable and clearly fall short of our service standards. We also sincerely apologise for the repeated difficulties you encountered when trying to contact Guest Services, which understandably added to your frustration and prevented issues from being resolved in a timely manner. The delays and inaccuracies with your room service order are equally disappointing, particularly the extended wait times and incomplete delivery. This is not the experience we aim to provide, and your feedback has been shared with our Food & Beverage team for immediate review. We are also very concerned by your comments regarding the cockroach in your room. While we regret that this was not reported during your stay, it is something we take extremely seriously and will be followed up with our housekeeping and pest control partners. We truly regret that your experience led you to feel this way, especially as a frequent traveller. Your feedback highlights clear gaps in our service delivery and internal communication, and it will be addressed with the relevant teams to prevent a recurrence. Thank you again for bringing these matters to our attention. Kind regards, Pullman Sydney Hyde Park

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Other web-users rate our hotel

  • 2,169 reviews 9.5/10 Location
  • 3,027 reviews 6.8/10 Room
  • 2,467 reviews 8/10 Service
  • 77 reviews 5.3/10 WiFi
  • 1,221 reviews 2.9/10 Amenities
  • 965 reviews 4.1/10 Cleanliness
  • 903 reviews 3.7/10 Vibe
  • 758 reviews 7.3/10 Breakfast

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