Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,091 reviews

Best price
guarantee
Pullman Sydney Hyde Park - Image 1
Pullman Sydney Hyde Park - Image 2
Pullman Sydney Hyde Park - Image 3
Pullman Sydney Hyde Park - Image 4
36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,091 reviews

TripAdvisor Rating  3.9/5  2,963 reviews

Customer review rating 2.5/5

Helen B. Families - Confirmed reviews ALL

Great location, friendly staff, cleaning staff need a serious talking to.

Dear Ms. B., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated our location and the friendliness of our team. However, we sincerely apologise for the housekeeping shortcomings you experienced during your stay. The issues you described—particularly the lack of proper cleaning, replenishment of amenities, and vacuuming over a nine-night stay—are not acceptable and fall well below our standards. Your feedback has been shared with our housekeeping management for immediate review and corrective action, including refresher training and closer quality checks. We regret the inconvenience this caused and appreciate you bringing these matters to our attention. Thank you again for your candid feedback. It helps us identify areas where we must improve to ensure a more consistent experience for our guests. Kind regards, Pullman Sydney Hyde Park

Customer review rating 1.5/5

Sarah L. Families - Confirmed reviews ALL

My family have stayed with the Pullman Hyde park many times over the years and have been happy but this recent time we were thoroughly unimpressed. My husbands dust allergies were set off within half an hour of being in our hotel room, which I don’t think has ever happened in a hotel before(could see copious amounts of dust floating around at night with the lamp), there was a children’s stickers on the inside of the lamp shade(visible from our bed), we asked for more towels 3 times and only got them literally the day we checked out(missed our dinner reservation the night before while waiting for said towels). All in all, it wasn’t a nice experience, felt unclean, not special and overpriced for what we got. Doubt we’ll be going back to that particular Pullmans hotel.

Dear Mrs. L., Thank you for taking the time to share your feedback and for your continued loyalty to Pullman Sydney Hyde Park. As a returning guest who has previously been satisfied with your stays, we are particularly concerned to learn that your most recent visit was thoroughly unimpressive. Please accept our sincere apologies for the cleanliness issues you experienced. The level of dust you described, especially to the extent that it triggered your husband’s allergies and was visibly noticeable in the room, is entirely unacceptable and does not align with our housekeeping standards. We are also very concerned to learn that children’s stickers were found inside the lampshade, clearly visible from the bed, which reflects a significant oversight. We are equally sorry for the service shortcomings regarding your repeated requests for extra towels. That these were only delivered on the day of checkout—and that this delay caused you to miss a dinner reservation—is extremely disappointing and not reflective of the level of service we strive to provide. We understand how these combined issues led your stay to feel unclean, underwhelming, and not reflective of the value expected. Please be assured that your feedback has been reviewed by our senior management team and shared with the relevant departments as an important opportunity to reassess our procedures, reinforce service standards, and implement immediate improvements. Thank you again for bringing these matters to our attention. While we regret that this stay did not meet your expectations, we appreciate your honesty, which enables us to address these concerns and work towards delivering a more consistent and elevated guest experience. Best regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Andrew H. Families - Confirmed reviews ALL

Two double beds - best mattress we have ever slept on. Great view of the park really nice hotel. Not disappointed at all

Dear Mr. H., Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the spacious room, our great location, and especially the comfort of the mattresses—your comment truly made our day. It’s also wonderful to know you appreciated the beautiful park views and that your stay exceeded expectations. Thank you for choosing Pullman Sydney Hyde Park. We hope to welcome you back again soon. Best regards, Pullman Sydney Hyde Park

Customer review rating 1.0/5

Dan B. Families - Confirmed reviews ALL

I arrived around 9:00pm feeling tired. The room had a pleasant view of the Sydney Tower, but the main room lights and bathroom lights did not work—only the bedside lights were operational. I called reception to report the fault. A staff member came up, repeatedly flicked the light switches, and said, “you were right, lights did not work,” which felt dismissive and suggested a lack of trust in the initial report. About ten minutes later, without any warning, the manager (Binal) switched off the breakers, plunging the room into complete darkness. The bedside lights came back after 10–20 seconds, at which point he arrived and also tried flicking the switches. He then stated we would need to move rooms, but no equivalent room with a Sydney Tower view was available. We were told keys would be brought to us, yet after thirty minutes nobody arrived. My calls to reception went unanswered. I had to carry all our luggage and my daughter downstairs to chase the matter up; staff there seemed surprised that Binal hadn’t come to our room with the new keys. The problems continued the next morning. As an Accor Plus Platinum member, breakfast is included in my stay. Due to the room change, the restaurant team twice insisted “no breakfast included,” and on both mornings I had to argue to receive the benefit I’m entitled to. This appears to be a clear communication and system failure following the room switch. Most disappointing, no one offered an apology or any proactive follow-up during the stay or at checkout. Between the lighting failure, the unsafe and uncommunicated power shutdown, the slow and disorganized room reassignment, and the mishandling of Accor benefits, this stay fell short of basic standards. I would not recommend Pullman Sydney Hyde Park.

Dear Mr. B., Thank you for taking the time to provide such comprehensive feedback regarding your recent stay at Pullman Sydney Hyde Park. We sincerely regret that your experience did not meet your expectations nor the standards associated with our brand. Your comments have been carefully reviewed and are regarded as an important opportunity for us to identify areas requiring immediate attention and improvement. We acknowledge that several aspects of your stay, including room condition, service response, communication, and the recognition of your Accor Plus Platinum benefits, fell short of what should have been delivered. Please accept our sincere apologies for the inconvenience and frustration you experienced. The issues you have outlined have been escalated to our senior management and operational teams, as they highlight clear gaps in service delivery and internal communication. Addressing these matters is a priority for us, as they are essential to improving consistency, accountability, and the overall guest experience. While we regret that your stay did not reflect the level of care and professionalism we aim to provide, we are grateful that you have shared your experience with us. Feedback of this nature is invaluable, as it enables us to review our processes and make meaningful improvements. Thank you once again for bringing these matters to our attention. Best regards, Pullman Sydney Hyde Park

Customer review rating 4.0/5

Anne W. Business - Confirmed reviews ALL

excellent and friendly service, room service food good, but rooms and pool area bit outdated and in need of an upgrade for a 5-star hotel

Dear Dr. W., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the excellent and friendly service from our team, as well as the quality of our room service offerings. At the same time, we appreciate your comments regarding the rooms and pool area. Your feedback about the need for upgrades is noted and has been shared with our management team as part of our ongoing efforts to enhance the guest experience. Thank you for choosing Pullman Sydney Hyde Park. We hope to welcome you back again in the future. Warm regards, Pullman Sydney Hyde Park

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,169 reviews 9.5/10 Location
  • 3,027 reviews 6.8/10 Room
  • 2,467 reviews 8/10 Service
  • 77 reviews 5.3/10 WiFi
  • 1,221 reviews 2.9/10 Amenities
  • 965 reviews 4.1/10 Cleanliness
  • 903 reviews 3.7/10 Vibe
  • 758 reviews 7.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.