Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 3,593 reviews

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Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,593 reviews

Customer review rating 0.5/5

Tristan M. Couples - Confirmed reviews ALL

The hotel overcharged me by $400 on the day of checkout. Method of getting a refund was ridiculous and only came through over a week later. Was appalling of them

Dear Tristan M., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with the overcharge and the subsequent refund process. We strive to ensure that all billing matters are handled with efficiency and clarity. Your comments will be reviewed to improve our procedures and enhance guest satisfaction. Pullman Sydney Hyde Park Guest Relations Team

Customer review rating 1.5/5

Baoji L. Solo - Confirmed reviews ALL

Table and telephone out of order; lack of amenities; bad sound proofing and false fire alarm with no explanation

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We are very sorry to hear that your experience did not meet expectations. We sincerely apologise for the issues you encountered with the room furnishings and telephone, as well as the concerns regarding soundproofing. We also appreciate your feedback regarding the in-room amenities. As part of our sustainability efforts, we have removed plastic and single-use items from our guestrooms to help reduce waste. These items are still readily available, and our team is always happy to provide them upon request. We apologise if this was not clearly explained during your stay and understand how this may have been frustrating. We also regret the inconvenience caused by the fire alarm and understand how concerning it would have been not to receive clear communication afterwards. Your feedback has been shared with the relevant teams for review, as comments like yours help us identify areas where we need to improve. Thank you again for bringing these matters to our attention. Warm regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Christine A. Friends - Confirmed reviews ALL

All the staff were absolutely fantastic and put themselves utterly to be helpful and very pleasant. Thankyou all so much. We also had a wonderful view over Hyde Park which was a total bonus.

Dear Valued Guest, Thank you so much for your wonderful feedback following your recent stay at Pullman Sydney Hyde Park. We are absolutely delighted to hear that you had such an enjoyable holiday with us. It is fantastic to know that you found the hotel comfortable, well located, and good value for your stay. Your kind words about our team mean so much to us. We will be delighted to share your comments with our reception team and all the staff involved in your stay. Knowing that their friendliness and willingness to help made such a positive impression is incredibly rewarding. We are also pleased that you enjoyed the beautiful views over Hyde Park, comfortable beds, and everything you needed for a relaxing stay. Thank you as well for your honest comments regarding the condition of some areas of the hotel. We appreciate your understanding and are pleased that this did not detract from your overall experience. Thank you again for your lovely feedback and support. We hope to have the pleasure of welcoming you both back again in the future. Warm regards, Pullman Sydney Hyde Park

Customer review rating 3.5/5

Brad G. Business - Confirmed reviews ALL

Friendly , helpful staff. Good sized room.... but air con not work and shower head needs repair .

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We are delighted to hear that you enjoyed our location, found the room spacious, and felt well looked after by our team. Your kind comments about our staff are truly appreciated. At the same time, we are sorry to hear about the issues with the air conditioning and shower head. We understand how frustrating it can be when things in the room don't work as expected, and we're sorry that this took away from an otherwise enjoyable stay. Thank you for bringing these matters to our attention. Your feedback has been shared with our Maintenance team so we can address these issues. We appreciate your honest feedback and hope to welcome you back again soon for an even more comfortable stay. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Lyndel S. Business - Confirmed reviews ALL

Booked in last minute, staff very helpful.

Dear Lyndel S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your stay comfortable and that our staff provided you with helpful service. Your satisfaction is our priority, and we look forward to welcoming you back soon. Pullman Sydney Hyde Park Guest Relations Team

Other web-users rate our hotel

  • 1,883 reviews 9.5/10 Location
  • 2,664 reviews 6.7/10 Room
  • 2,187 reviews 8/10 Service
  • 72 reviews 6.1/10 WiFi
  • 1,161 reviews 3.2/10 Amenities
  • 853 reviews 4.3/10 Cleanliness
  • 822 reviews 3.8/10 Vibe
  • 654 reviews 7.3/10 Breakfast

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