ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,574 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,574 reviews

TripAdvisor Rating  3.7/5  542 reviews

Customer review rating 2.5/5

Aishah J. Families - Confirmed reviews ALL

Okay

Ms Aishah, Thank you for taking the time to share your feedback regarding your recent family stay with us. We regret to learn that your overall experience did not fully meet your expectations, particularly in relation to cleanliness, accommodation comfort, and ease of access. Please accept our sincere apologies for the shortcomings you encountered. Cleanliness and room quality are fundamental standards, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. We appreciate your positive remarks regarding our team, check-in and check-out experience, and WiFi connectivity. It is encouraging to know that certain aspects of your stay were satisfactory. As a valued ALL – Accor Live Limitless Classic member, your feedback is especially important to us. We are committed to improving both our facilities and overall guest experience, and your insights help guide these improvements. We truly hope to have the opportunity to welcome you again and provide a much more seamless and comfortable stay in the future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Ungkool C. Solo - Confirmed reviews ALL

It feels comfortable and safe to stay there.

Dear Mr. Ungkool c., Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 10/10. We are delighted to hear that you found our location convenient, rooms clean, and service excellent, and that your stay felt both comfortable and safe. It is also fantastic to know that you appreciated our sustainability initiatives, including our efforts to reduce single-use plastics and promote local, seasonal products. Your kind words are a great encouragement to our team and inspire us to continue delivering exceptional experiences for all our guests. We look forward to welcoming you back to ibis Kuala Lumpur City Centre on your next visit. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Siti F. A. N. Families - Confirmed reviews ALL

Rooms were clean, spacious, and had all the amenities we needed. Highly recommended!"

Dear Ms. Siti F., Thank you very much for sharing your excellent review and for rating your stay with us a perfect score. We are delighted to know that you and your family enjoyed a comfortable stay at ibis Kuala Lumpur City Centre. It is wonderful to hear that you found the rooms clean, spacious, and well equipped with all the amenities you needed. Your kind recommendation truly means a lot to us and serves as great encouragement to our team. We also appreciate your positive feedback on our service, WiFi, and sustainability efforts. We look forward to welcoming you and your family back again for another pleasant and comfortable stay. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Shane O. Families - Confirmed reviews ALL

I've had a good experience here. I was there in December. They're a couple of days ago and going back two more days. I recommend Ibis Kuala Lumpur City Centre the staff and Security above and beyond to make sure your State is comfortable and enjoyable.

Dear Mr. O., Thank you very much for taking the time to share such an outstanding and detailed review following your stays with us. We are truly delighted to know that you had a consistently excellent experience at ibis Kuala Lumpur City Centre, both in December and during your recent visits. Your kind words about our team—especially our staff and security colleagues going above and beyond to ensure your comfort—are deeply appreciated. It is also wonderful to hear that you were pleased with the cleanliness of your room, the daily housekeeping service, and the wide range of facilities and dining options available. We are especially grateful for your recognition as an ALL Classic member and your positive feedback on our sustainability initiatives, which remain an important focus for us. Thank you for your strong recommendation and continued loyalty. We look forward to welcoming you and your family back again very soon for another enjoyable stay. Warm regards, Vivian Chu Hotel Manager

Customer review rating 4.0/5

Hun C. P. Business - Confirmed reviews ALL

Great location and a decent stay.

Thank you, Mr. Hun C. P., for taking the time to share your detailed feedback following your recent business stay with us, and for your loyalty as an ALL Gold member. We’re pleased to know you enjoyed our convenient location and had a generally comfortable stay. Your positive ratings for our team, cleanliness, WiFi, sustainability efforts, and overall experience are truly appreciated. At the same time, we sincerely apologize for the shortcomings you highlighted. Your comments regarding the limited breakfast variety have been noted, and we will share this with our culinary team as we continuously review ways to enhance our offerings. We also regret that you were not offered a welcome drink, as this is part of our recognition for valued ALL members. Please accept our apologies for this oversight, which will be addressed with the team to ensure better consistency. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future. Vivian Chu Hotel Manager

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Other web-users rate our hotel

  • 2,577 reviews 9.1/10 Location
  • 2,546 reviews 7.2/10 Room
  • 2,321 reviews 7.4/10 Service
  • 55 reviews 7.7/10 WiFi
  • 1,228 reviews 7.7/10 Cleanliness
  • 975 reviews 7.4/10 Breakfast
  • 534 reviews 8.3/10 Vibe
  • 78 reviews 9.5/10 Bar

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