ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,497 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,497 reviews

Customer review rating 4.5/5

My P. T. Friends - Confirmed reviews ALL

Good location but I wondered there were any bellman or not as when we arrived, no one picked up our luggage.

Customer review rating 4.5/5

Mohd R. A. Business - Confirmed reviews ALL

Good environment and easy to access another location.

Dear Mr. Mohd R. A., Thank you for sharing your positive feedback and for choosing to stay with us. We are delighted to know that you had an enjoyable experience and appreciated our convenient location, clean environment, and overall accessibility. It is also encouraging to hear that your booking experience through the ALL Accor App was smooth and user-friendly. As a valued Silver member of ALL – Accor Live Limitless, we truly appreciate your continued support and are pleased that you felt recognized during your stay, including the welcome drink and overall service experience. Your kind recognition of our housekeeping team is especially appreciated. We will be sure to share your compliments with them, as they will be motivated to know their efforts made a positive impact on your stay. We are also glad that our sustainability initiatives, such as the in-room water bottles and dispensers, were well received. At the same time, we have noted your feedback regarding your dining experience at Level 10, and we will continue working with our culinary team to further enhance the offering. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back for another pleasant stay in the near future. Yours sincerely, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 5.0/5

Lyudmila N. Couples - Confirmed reviews ALL

Comfortable room, excellent shower, centrally situated, good food, friendly people. Thank you.

Dear Ms. N., Thank you for your wonderful review and for taking the time to share your experience with us. We are truly pleased to know that you enjoyed your stay, particularly the comfort of your room, the excellent shower, our central location, and the quality of food and service provided by our team. Your kind words are greatly appreciated and serve as a strong motivation for us to continue delivering consistent and welcoming hospitality. It is especially rewarding to hear your positive feedback on the filtered drinking water faucet in the room. As part of our sustainability initiatives, we aim to provide thoughtful features that enhance both guest comfort and environmental responsibility, and we are glad this was meaningful to you. We also sincerely appreciate your recognition of our receptionist who assisted with your stay extension. While her name was not mentioned, please be assured that your compliments will be shared with our front office team. As a valued member of the ALL – Accor Live Limitless programme, your support and recommendation mean a great deal to us. We look forward to welcoming you back again for another comfortable and memorable stay. Yours sincerely, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 5.0/5

Rinson P. R. Families - Confirmed reviews ALL

Very Professional

Dear Mr. Rinson P. R., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. We are truly delighted to know that you had a very pleasing experience with us and found our team to be professional. Your positive ratings across accommodation, cleanliness, WiFi, and sustainability efforts are greatly appreciated. It is also wonderful to hear that you enjoyed your overall stay and that you would recommend us to others. We would like to extend our sincere thanks for recognizing Prema for her contribution—your kind mention will certainly be shared with her and the team. At the same time, we regret to hear about your experience with the airport transporter service, particularly regarding Mr. Ben. Please accept our apologies for the inconvenience caused. This is certainly not the level of service we strive to provide, and we will address this matter with the relevant party to ensure improvements are made. Your feedback is invaluable in helping us enhance our services, and we truly appreciate you bringing this to our attention. We look forward to welcoming you and your family back for another pleasant and seamless stay in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 1.5/5

Isaiah Y. C. L. Friends - Confirmed reviews ALL

Check-in started on a positive note, with polite and professional staff. The room was clean and well-presented, and I appreciated the thoughtful touches like the bolster and complimentary fruit platter for Gold Members. However, the experience was let down by multiple service lapses. Several amenities were not properly prepared or replenished, body wash and shampoo were not fully refilled, slippers were not replaced, and the fruit platter was left uncleared for over a day, eventually developing an unpleasant smell. Service coordination was also lacking. A requested laundry bag was never delivered, and the operator was rude and dismissive when contacted. Despite requesting for a Duty Manager to attend to the room, no one came, and I had to go down personally. Amenity requests were handled inconsistently, was told by housekeeping only one shaving kit could be provided which feels unreasonable, and the one given was unusable as the shaving cream had dried up. Even after raising these issues, follow-up was poor. I eventually had to bring the spoiled fruit platter down myself, and was later disturbed by housekeeping asking about the same issue again. Overall, while the room and initial impression were good, poor coordination and lack of attention to detail made the stay disappointing.

Dear Isaiah Y. C. L., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that your arrival experience was positive and that you appreciated the cleanliness of the room, the initial service provided by our Front Office team, and the thoughtful amenities prepared for our loyalty members. Your recognition of these aspects is sincerely appreciated. At the same time, we deeply regret to learn about the multiple service shortcomings you encountered during your stay. Please accept our sincere apologies for the inconvenience caused regarding the replenishment of in-room amenities, delayed housekeeping response, missed delivery of requested items, and the handling of your concerns. This is not reflective of the service standards we aim to uphold. We are particularly concerned to hear about the lack of timely follow-up from the Duty Manager and the communication issues with our team. Your comments regarding coordination, responsiveness, and consistency have been shared with the relevant departments for immediate review and corrective action. Please be assured that your feedback is taken seriously, and we are reinforcing training and internal processes to ensure such lapses do not recur. We truly value your loyalty as an Accor Gold member and are sorry that your overall experience did not meet expectations. We hope you will consider giving us another opportunity to restore your confidence in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

  • 2,485 reviews 9.1/10 Location
  • 2,488 reviews 7.2/10 Room
  • 2,393 reviews 7.6/10 Service
  • 51 reviews 7.2/10 WiFi
  • 1,205 reviews 7.7/10 Cleanliness
  • 927 reviews 7.5/10 Breakfast
  • 554 reviews 8.5/10 Vibe
  • 75 reviews 9.4/10 Bar

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