ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,719 reviews

Best price
guarantee
ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
ibis Kuala Lumpur City Centre - Image 3
ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,719 reviews

TripAdvisor Rating  3.7/5  538 reviews

Customer review rating 3.5/5

Alyza B. A. B. Solo - Confirmed reviews ALL

Professional easy check in system.

Dear Alyza, Thank you for taking the time to share your feedback and for choosing ibis Kuala Lumpur City Centre. We are delighted to hear that you enjoyed our professional and easy check-in experience, as well as the welcoming environment of the hotel. It’s also wonderful to know that you appreciated our BacFree filtered water initiative as part of our sustainability efforts. We are grateful for your detailed suggestions regarding breakfast variety, healthier beverage options, WiFi speed, and in-room amenities such as hand towels, brown sugar, and improved toilet paper quality. Your input is invaluable, and we have shared your comments with the relevant teams for review as we continuously work to enhance comfort and service for our guests. We also appreciate your loyalty as an ALL Classic member and thank you for your constructive comments on your overall experience. Thank you once again for helping us improve. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable stay on your next visit. Warm regards, Vivian Chu Hotel Manager

Customer review rating 4.0/5

Inas M. Solo - Confirmed reviews ALL

Rooms are well equipped and designed , location is excellent . The only defect is that you should help your self while dealing with your luggage in & out your room , which is difficult to the seniors

Dear Inas, Thank you very much for sharing your feedback and for choosing to stay with us at ibis Kuala Lumpur City Centre. We’re delighted to know that you enjoyed our well-designed rooms, excellent location, and the comfort and cleanliness during your stay. We are, however, truly sorry for the inconvenience caused regarding luggage assistance. As part of the ibis brand standards, we do not provide bell service, but we completely understand how this can be challenging, especially for senior guests. We apologise that this was not communicated clearly to you prior to arrival. We have since taken steps to ensure this information is made clearer during the booking process and at check-in, so that expectations are better managed for future guests. Thank you again for your valuable comments and for recommending us. We hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Vivian Chu Hotel Manager

Customer review rating 3.0/5

Wan F. N. H. Couples - Confirmed reviews ALL

Overall, the room was clean and comfortable, but the service fell short of expectations. Due to heavy congestion on the main road in front of the hotel, we were unsure of the correct entrance and accidentally entered through the exit route. We asked the valet staff if they could allow us through—since there were no cars passing at that moment—but our request was declined. Instead, we were instructed to reverse and rejoin the main road to enter properly, which took us an additional 15–20 minutes. It became even more frustrating because we had travelled a long distance from home, dealing with traffic congestion and heavy rain along the way. When we finally saw the hotel building, we felt relieved, thinking we could at last get our much-needed rest. So receiving that kind of treatment at the entrance added to our frustration and tiredness. Breakfast offered a good variety, though the taste was only moderate to our liking. Other than that, it was a pleasant stay.

Dear Wan F. N., Thank you for taking the time to share such a detailed review of your recent stay with us. While we are pleased to hear that you found the room clean and comfortable, and that our housekeeping team — especially Sutesh — contributed positively to your experience, we are truly sorry for the frustrations you encountered upon arrival and during the booking process. Regarding the entrance situation, we sincerely apologise for the inconvenience caused, especially after a long journey in heavy rain. Our security and valet team follow a strict one-way traffic flow for the safety of all guests and vehicles, which unfortunately means they are unable to permit entry through the exit lane even when the road appears clear. We understand how this added to your frustration, and we truly appreciate your understanding of the safety procedures in place. We are also concerned to hear about the confusion during the email and phone booking process, as well as the tone you experienced when your call was transferred. This is not the level of service we aim to deliver. Your feedback has been shared with our Front Office and Sales teams for immediate follow-up and coaching to ensure clearer communication and more courteous interactions moving forward. Thank you as well for your comments on breakfast. We appreciate your honesty and will work with our culinary team to review both flavour and quality to better match guest expectations. Once again, thank you for sharing both the positives and the areas where we can improve. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 4.5/5

Rawda B. Solo - Confirmed reviews ALL

I really enjoyed my stay at the Ibis KLCC hotel. The hotel was well-located within the city, with all the amenities one could ask for. The hotel staff were super kind and obliging - always willing to help! My room was pretty clean - I just wish it could have gotten better air circulation as the hotel room could get stuffy at times. It was very clean but the cleaning staff missed a few spots - in particular the window as well as the small table housing the cups. Also sometimes there would be busy periods where there were lineups outside of the elevators which was annoying. Other than that I had the perfect stay and I would absolutely return to this hotel the next time that I'm in KL!

Dear Rawda, Thank you very much for sharing your lovely review and for choosing ibis Kuala Lumpur City Centre. We’re delighted to hear that you enjoyed our convenient location, the range of amenities, and especially the kindness and helpfulness of our team. It’s wonderful to know that your stay was enjoyable and that you would return again. We also appreciate your constructive feedback regarding air circulation and the minor cleanliness oversights. Your comments have been shared with our housekeeping team to ensure closer attention to areas such as windows and tabletop surfaces. We will also continue to monitor elevator peak periods to better manage guest flow during busy times. Thank you once again for your thoughtful feedback and your recommendation. We look forward to welcoming you back for another comfortable and enjoyable stay on your next visit to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Yuan L. Families - Confirmed reviews ALL

The Place are very well located Clean room good service at desk and buffet breakfast spread is huge a lot to choose Very convenient to move around the area I will recommend this hotel to family and friend

Dear Yuan L., Thank you very much for your outstanding 10/10 review and for taking the time to share such a detailed and thoughtful account of your stay with us. We are truly delighted to know that you enjoyed every aspect of your visit — from our well-located hotel and clean, comfortable rooms to the seamless booking experience, delicious breakfast spread, and the friendliness of our team. It is wonderful to hear that our colleagues made a positive impact on your stay. We will be sure to share your appreciation with our bellman, Kapal, and with Noormasmira from Kampung Kitchen. Recognition like yours means a great deal to them. We are also grateful for your kind comments on our sustainability initiatives. Your support encourages us to continue strengthening our efforts to provide responsible and environmentally conscious hospitality. Thank you again for recommending ibis Kuala Lumpur City Centre to your family and friends, and for your loyalty as a Classic member of ALL – Accor Live Limitless. It was a pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Warm regards, Vivian Chu Hotel Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,759 reviews 9/10 Location
  • 2,777 reviews 7/10 Room
  • 2,385 reviews 7.3/10 Service
  • 113 reviews 4.9/10 WiFi
  • 1,334 reviews 7.4/10 Cleanliness
  • 1,026 reviews 7.3/10 Breakfast
  • 565 reviews 8.5/10 Vibe
  • 87 reviews 8.9/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.