Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.1/5 1,935 reviews

Best price
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Novotel Santos Gonzaga - Image 1
Novotel Santos Gonzaga - Image 2
Novotel Santos Gonzaga - Image 3
Novotel Santos Gonzaga - Image 4
Av Dona Ana Costa 473, 11060003 SANTOS, Brazil

Description

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • Swimming pool, sauna on the top floor and fitness center

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room - 1 double bed and sea view

Photo out of - Superior Room - 1 double bed and sea view

This room has a stunning view of the sea, which is perfect for those looking for a special touch in their trip. For 2 adults. A/C, TV, hairdryer, minibar and free WIFI.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Ocean/Sea view
See availabilities

For those who want to visit Santos without giving up comfort, this room is perfect! It sleeps 2 adults and has A/C, a TV, hairdryer, minibar and free WIFI.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

If you plan to travel with family, the Superior Room with 1 double bed and sofa bed is a great choice. It offers everything to make your stay even more cozy, such as A/C, minibar and free WIFI.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The room has everything to make your stay cozy, which includes A/C, TV, safe, minibar and free WIFI. In this accommodation you also enjoy a breathtaking sea view.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

In addition to a cozy atmosphere, the adapted Standard Room with double bed offers all the necessary to accommodate guests with reduced mobility, as bathroom with support bars an lowered sink.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brazil

GPS:-23.96527, -46.33228

Telephone
Fax +55 13 3878-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 228 rooms
  • 14 rooms for people with reduced mobility
  • 23 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-out

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Well-being

Piscina Novotel Santos

  • Outside

Fitness In Balance

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 5.89 € 35 BRL Per day
  • Parking for a month
  • Parking for a week

365

Photo out of - 365

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Cooking style
International
Capacity
100
Accessibility
Accessible service
Av Dona Ana Costa 473, 11060003 Santos, Brazil
Telephone +55 13 3878-9710

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,935 reviews

Customer review rating 2.0/5

Debora Z. Business - Confirmed reviews ALL

Dear Debora, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 5.0/5

Glaucia C. M. C. Business - Confirmed reviews ALL

Prezada Glaucia, Agradecemos por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 5.0/5

Thaysa P. Families - Confirmed reviews ALL

Dear Thaysa, What a wonderful message to receive! We are truly touched to know that your family's stay created memories that your children will cherish forever. Knowing that our team went above and beyond to make each member of your family feel welcome and cared for is the greatest recognition we could ever receive. Their kindness, professionalism and dedication are what truly define the experience we strive to provide every day, and your words will be shared with the entire team. It was an absolute pleasure having your family with us, and we cannot wait to welcome you all back! Warm regards, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 3.5/5

Vania S. F. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Jack D. Business - Confirmed reviews ALL

Dear Jack, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Dear Debora, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 5.0/5

Glaucia C. M. C. Business - Confirmed reviews ALL

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Prezada Glaucia, Agradecemos por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 5.0/5

Thaysa P. Families - Confirmed reviews ALL

Our stay was absolutely wonderful. Every member of the staff went above and beyond to make us feel welcome and cared for. Everyone was kind, professional, and genuinely dedicated to providing the best possible experience. This trip created memories that our children will cherish forever. Thank you for making our family feel so special. We will always remember your kindness, hospitality, and exceptional service. We can’t wait to come back! ⭐️⭐️⭐️⭐️⭐️

Dear Thaysa, What a wonderful message to receive! We are truly touched to know that your family's stay created memories that your children will cherish forever. Knowing that our team went above and beyond to make each member of your family feel welcome and cared for is the greatest recognition we could ever receive. Their kindness, professionalism and dedication are what truly define the experience we strive to provide every day, and your words will be shared with the entire team. It was an absolute pleasure having your family with us, and we cannot wait to welcome you all back! Warm regards, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 3.5/5

Vania S. F. Families - Confirmed reviews ALL

Novotel Gonzaga Santos was very clean, big rooms, excellent breakfast, they accepted my little dog and has great pool ans elevators. The problem was the air conditioning in our room 3008. For 4 times I had to call reception to ask them to reiniciate the air conditioning in the machines room. It stopped many times, room was really warm, we could not sleep. When I called reception at 4am, they offered to change room, but imagine taking all your things from a room to another, with dog and else, at 4am ...As we stayed one night only, we prefered not to, but air conditioning was the only thing that did not make a stay as perfect as it could be. We intend to go again, but only if in a different room with air conditioning working 100% well.

Customer review rating 2.0/5

Jack D. Business - Confirmed reviews ALL

The room is fine, however it's becoming very ugly. It needs too many maintenance. Lots of things need to be renovated. they look like they are 100 year old and give you the feeling of WTF it's very ugly.

Dear Jack, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 3.0/5

Andrea C. Business - Confirmed reviews ALL

Despite the forniture is fine, unfrotunately the room is clear to be bad-maintained and preserved, with clear signs of humidity on the walls due to water spill. Moreover, water is coming off the shower.

Dear Andrea, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andre Helfer General Manager Novotel Santos Gonzaga

Customer review rating 3.0/5

Heidi U. Business - Confirmed reviews ALL

We experienced an inconvenience regarding the extension of our stay. Our agent failed to coordinate with the front desk. Although I kindly asked the receptionist to give us enough time to communicate with our agent, they told us to leave our room and stay at the lobby while waiting for the confirmation. We stayed there for 3 hours.

Dear Heidi, Thank you for sharing your experience regarding the extension of your stay. We recognize that waiting three hours in the lobby while your agent coordinated the confirmation was an inconvenient and uncomfortable situation. Regardless of the administrative process involved, our front desk team should have handled this with greater sensitivity, finding a more suitable solution rather than asking you to vacate your room during the waiting period. Your feedback is being shared with our front desk team to review our procedures for stay extension requests and improve how we handle similar situations in the future. We hope to welcome you back under better circumstances. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 4.5/5

Mariana L. V. Business - Confirmed reviews ALL

Well located, good layout and size of the room, with closets and hangers. Very nice breakfast!

Dear Mariana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 2.5/5

Christopher N. Business - Confirmed reviews ALL

Well located for nearby restaurants, reception staff very helpful and pleasant. Rooms were tired with the wood veneers peeling but beds/rooms were comfortable. Shampoo/conditioner bottles were empty in the bathroom. Restaurant was understaffed in the evening. Bar staff were not present or bar didn't open in the evening. Breakfast was good, reception staff great, but would choose to eat/drink elsewhere in the evening due to there being no/few service staff available.

Dear Christopher, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 3.0/5

Cairns N. W. Business - Confirmed reviews ALL

Although this was overall a comfortable stay, the hotel lacked a few things I normally expect on a business stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 2.5/5

Laura E. L. P. Business - Confirmed reviews ALL

I have stayed twice in the hotel but i am still pending to receive the invoice from my first stay I've tried by phone, whatsapp and email requesting it with no luch Could you help me? Is for a r à estadia de 9 a 20 de março em nome de Laura E. L. P.. Disseram-me que eu a receberia pelo correio, mas ainda não a recebi. O nome na fatura deve ser Damco Logistics Mexico. endereço, Blvd. Manuel Avila Camacho 32 piso 21 Postal code 11000 Ciudad de mexico, Mexico TAX ID DLM000704FD6

Prezada Laura, Agradecemos o envio da sua mensagem. No entanto, nosso sistema impede o hotel de emitir a Nota Fiscal no nome de empresas estrangeiras. Orientei a equipe operacional para encaminhar à senhora uma RPS (Recibo Provisório de Serviço) com todos os dados solicitados. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 3.0/5

Erica I. Families - Confirmed reviews ALL

Hello! It’s important to clarify the parking situation: they do offer parking, but it’s not included in the daily rate. The breakfast could be improved with a wider variety of options. Overall, it was a good choice for a weekend stay.

Dear Erica, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 4.5/5

Yetunde C. Friends - Confirmed reviews ALL

Lovely experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 0.5/5

Nathalie G. C. Business - Confirmed reviews ALL

the room was really dirty, extremely badly maintained. Please don't go.

Dear Nathalie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 4.5/5

Erick G. P. M. Business - Confirmed reviews ALL

Just pay attention to the maintenance, in room 2811 the door of the bathroom has a terrible noise at the time of close and the structure of the door (bathroom) is damaged due the humidity of the shower. And clean the windows. For all the rest is Ok, we loved the place.

Dear Erick, Thank you for your feedback and for highlighting the aspects you loved about the hotel! We appreciate your specific observations about room 2811. The bathroom door noise when closing and the damage to the door structure due to shower humidity are maintenance issues that require attention. Your note about the windows also provides us with a clear point for improvement. Your feedback regarding room 2811 is being forwarded to our maintenance and housekeeping teams for the necessary corrections. We're glad that overall your experience was positive and that you loved the place. We hope to welcome you back soon! Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 1.0/5

Mikkel R. K. Business - Confirmed reviews ALL

The hotel itself is decent, maintainence at medium to below medium standard. My bathroom had extensive mildew on the ceiling and a temporary floor repair that appeared to have become permanent. The room itself had mildew/mold on the ceiling. Check-in assistance and overall service level is low. Employees take a considerable time with any and all requests, The room offers a kettle for hot beverages but no instant coffee, tea, cocoa (anything) - You are able to make hot water with sugar essentially. There's no bottled water offered either so only option is to pay for the canned water in the minibar My room was attended/cleaned/made up 1 out of 4 days only. The restaurant is truly horrible - The ambience of a school cafeteria at best and in-room dining not a pleasant experience either. Something as simple as salt/pepper isn't provided. I would rate the hotel 2.5/3 stars overall - I do not believe it deserves the 4 star rating at all

Dear Mikkel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Atenciosamente, Willian Guerra Supervisor de Hospedagem Novotel Santos Gonzaga

Customer review rating 3.0/5

Emile V. V. H. Couples - Confirmed reviews ALL

The quality of the room is in bad condition. It's not the only room, other times we stayed in the hotel, the rooms were also in bad conditions. There are way better Novotel's in Brazil. Even many Ibis are better quality.

Dear Emile, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Atenciosamente, Willian Guerra Supervisor de Hospedagem Novotel Santos Gonzaga

Customer review rating 2.0/5

Arne J. Business - Confirmed reviews ALL

Rooms are okay for the price. Very well located, but the service at the bar is not good (waited 45min for a cocktail when the bar was empty). Small swimming pool. Firealarm went off at night and no one of the hotel was there to update the people outside.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 4.0/5

Luis F. B. Families - Confirmed reviews ALL

The location is excellent and very convenient. Breakfast is outstanding, with a wide variety of options that really stand out. The hotel has great potential, and with a bit more attention to maintenance and additional support or equipment for the cleaning staff, the overall experience could be even better. A greater focus on details would truly elevate the stay.

Prezado Luis, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 3.0/5

Ronak R. Families - Confirmed reviews ALL

Dirty and poorly maintained hotel. Musty odour.

Sir Ronak, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Other web-users rate our hotel

  • 574 reviews 9.4/10 Location
  • 1,219 reviews 5.3/10 Room
  • 1,331 reviews 7.9/10 Service
  • 15 reviews 3.2/10 WiFi
  • 685 reviews 3.4/10 Cleanliness
  • 604 reviews 8.7/10 Breakfast

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