Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,685 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,685 reviews

Customer review rating 5.0/5

Rumer S. Solo - Confirmed reviews ALL

Booked a night for my birthday including a high tea at the onsite restaurant, staff were very friendly and accommodating, room was big with lots of light, bathtub was HUGE. Everything was as hoped.

Customer review rating 4.0/5

Irene N. Business - Confirmed reviews ALL

Rooms are generously big

Customer review rating 4.0/5

Ronald C. Couples - Confirmed reviews ALL

The hotel was fantastic for our stay. We have one point for you to consider. The Millenium Club Lounge appeared to be second rate in that food, (hardly enough) kept running out, the coffee machine was another issue with the milk and water running out and no one checking. The pods were fine if you like decaf or vanilla. The staff who supervised the evening session were run off their feet trying to do everything. They were very polite and professional though.

Customer review rating 4.0/5

William B. Business - Confirmed reviews ALL

The interior bathrooms were in need of painting with mold or wet marks in the shower ceilings. The exterior deck soffit had major leaking issues with vegetation growing from the gutters and mold appearing on the soffit panels. Otherwise, we were very happy and the staff and service was outstanding.

Customer review rating 1.5/5

David M. Couples - Confirmed reviews ALL

Probably a hotel stay to forget. As a loyal ALL Diamond member, I spent 120ish nights and about $60,000 in Accor hotels last year. My first visit to this hotel was the most disappointing hotel stay I’ve ever had. Our evening visit to Club Milleseme was a disaster with no food 20 minutes after opening time, no service as the only person on duty was trying to find more food and an ignored dress code had some clown with a pile of food on his plate sitting in a bath robe and several patrons in gym shorts and singlets. My club invitation asked that I respect the “smart casual dress code”. The advertised hors devours consisted of 1 cracker, a few cubes of cheese and some grapes. A pile of easter cakes were available. An unchecked entry to the club had people walking in from outside, filling plates with the little food that was left and leaving to have their kids scoff these in an adjacent room. Our bedroom had 2 blinds that didn’t operate and a towel that appeared to have been run through a shredder. The club breakfast was as uninspiring as the evening session with the exception of zero patrons. This is meant to be a premium experience. I will spend another 6 weeks of this year in New Zealand on business travel and not a single night will be wasted here. I will recommend everyone heads to the SØ a little further up the road. Drop a star as the 5 you advertise is misleading, look after your premium guests because we won’t return with service and quality that is sub par. My 1 star is generous.

Dear David M., Thank you for taking the time to share your feedback with us. I am truly sorry to learn that your recent stay did not meet the level of experience we strive to deliver, particularly in Club Millésime and with the condition of your room. It is disappointing to hear that the food offering, service standards, and overall atmosphere in the lounge fell short, as this is an area where we aim to create a refined and enjoyable experience for our guests. I am equally concerned to read about the issues you encountered in your room, including the blinds and towels. Please rest assured that these matters are being addressed with our respective teams to ensure they are rectified and do not recur. As a valued ALL – Accor Live Limitless Diamond member, your loyalty means a great deal to us, and I sincerely regret that this experience has left you feeling otherwise. This is certainly not the impression we wish to leave. As a gesture of our sincere apologies, I have arranged for 5,000 courtesy ALL points to be credited to your membership account. While I understand this may not fully make up for your experience, I hope it reflects our commitment to making this right. We truly value your feedback, and I hope you might consider giving us another opportunity in the future to restore your confidence in us. Warm regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Other web-users rate our hotel

  • 379 reviews 9.4/10 Location
  • 835 reviews 6.6/10 Room
  • 903 reviews 8.3/10 Service
  • 5 reviews 3.6/10 WiFi
  • 432 reviews 5.5/10 Comfort
  • 258 reviews 7.6/10 Food
  • 233 reviews 7.7/10 Vibe
  • 217 reviews 8.2/10 Breakfast

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