Mercure Valenciennes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 680 reviews

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Mercure Valenciennes Centre Hotel - Image 1
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Mercure Valenciennes Centre Hotel - Image 4
5 Rue du Saint Cordon, 59300 VALENCIENNES, France

Description

Hotel extras

  • Ideal location in the heart of Valenciennes, close to shops and restaurants

  • A warm welcome and personalized service in an elegant and modern setting

  • Comfortable downtown hotel, perfect for business trips and weekends

  • A gourmet breakfast with varied local products to start the day off right.

  • 2 fully equipped meeting rooms for your seminars and professional events

Our accommodation(s)

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
France

GPS:50.356533, 3.525477

Telephone
Fax +33 3 27 23 06 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  680 reviews

Customer review rating 3.5/5

Victor S. Couples - Confirmed reviews ALL

A two night stay for my wife and I. Location very good and hotel ok. Reception unmanned on more than one occasion. Had to get room key renewed after twenty four hours annoyingly. Also fridge not working but in lift on checkout saw a notice to say fridges turned off to save electricity. Why was there not a notice on the fridge in the room to say this?

Cher Mr S., Nous vous remercions d’avoir pris le temps de partager votre retour détaillé à la suite de votre séjour. Nous sommes heureux que vous ayez apprécié notre emplacement ainsi que la propreté de l’établissement. Nous sommes en revanche sincèrement désolés pour les désagréments rencontrés concernant l’accès à la réception et la nécessité de refaire votre clé, ainsi que pour le fonctionnement du réfrigérateur dans votre chambre. Nous comprenons parfaitement votre agacement et regrettons le manque d’information préalable à ce sujet. Votre remarque concernant la signalétique est tout à fait pertinente et a été transmise aux équipes afin d’améliorer notre communication auprès de nos clients. Vos observations sur la disponibilité de la réception et la qualité du service ont également été partagées avec la direction afin de renforcer notre organisation et garantir une expérience plus fluide. Nous espérons avoir le plaisir de vous accueillir de nouveau au Mercure Valenciennes Centre afin de vous offrir un séjour pleinement satisfaisant. Bien cordialement, La Direction et toute l’équipe

Customer review rating 1.5/5

Udo G. Business - Confirmed reviews ALL

I had a train departure at 05.47 am on Friday 24.04.2026 according to timetable . When I reached the hotel lobby at 05.15 am in the morning, there was no staff at the reception AND THE WING DOOR WAS LOCKED (additional blocked with table and chairs in the door)......? How is this possible? No other door to be seen to escape. What would happen in case of fire or other emergency case? Have you nothing learned from Crans-Montana 1/2 year ago? I expect a feedback from your management to this incident!!! Coincidentally one person of your restaurant staff appeared 05:30 am in the morning and opened the door, thus I could still reach my train............ It is unbelievable.

Customer review rating 2.0/5

Carlos C. Business - Confirmed reviews ALL

Lack of WiFi for one whole week is inexcusable nowadays. Hotel is nice, the breakfast area is small and uncomfortable for breakfast with the tables being too low.

Dear Mr. C., Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated the quality of our hotel, the cleanliness, and the professionalism of our team. We are however sincerely sorry for the inconvenience caused by the Wi-Fi outage during your stay. We fully understand your frustration, especially for a business trip. This issue was due to an external network provider problem and was therefore beyond our control. Please be assured that the situation has been handled in coordination with the provider. We also take note of your comment regarding the breakfast area and furniture comfort. Your feedback is valuable and will be shared with our teams for consideration of future improvements. We thank you again for your comments and hope to have the opportunity to welcome you back under better conditions. Kind regards, The Management and Team

Customer review rating 3.0/5

Susan A. Couples - Confirmed reviews ALL

The hotel was ok. Bed was comfortable and shower had ok pressure. There were a few problems. The hotel has no wifi in the rooms since Orange had an internet issue in the city over a month ago. We had to go to the bar for wifi. Second, be aware that the AC doesn't get turned on until May 1 no matter how hot it is. Fortunately, the windows open so we could cool the room off at night. They did give us a fan for the room.

Dear Susan, Thank you for taking the time to share your feedback following your stay. We are pleased to read that you found the bed comfortable and the shower satisfactory. We are however sorry for the inconvenience caused by the Wi-Fi outage. This issue is due to an external problem affecting the network provider in the area, and unfortunately remains beyond our control. In the meantime, we provide access to Wi-Fi in our bar area and have also implemented a backup solution via a hotspot to assist our guests. Regarding the air conditioning, our system operates seasonally. As temperatures were still very low at night during your stay, we had not yet switched to cooling mode. We are glad that opening the windows and providing a fan helped make your room more comfortable. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Management and all the team

Customer review rating 3.5/5

Christophe C. Business - Confirmed reviews ALL

Stay here quite often as we have an office nearby. Always reliable, great breakfast and rooms are clean and well-equipped. Stayed for 3 days this week and wifi wasn't working for the full 3 days. And with poor phone reception as well, this made it impossible to use the internet. For a business trip, this is very inconvenient as I needed to get some work done.

Dear Mr C., Thank you for taking the time to share your feedback following your stay. We are delighted to hear that you consistently enjoy staying with us, appreciating our breakfast and the comfort and cleanliness of our rooms. We are nevertheless sincerely sorry for the inconvenience caused by the Wi-Fi outage during your recent stay. Please note that this issue is completely beyond our control, and we ourselves are eagerly awaiting a confirmed intervention date from the service provider. We fully understand the frustration this may cause, even though we find it unfortunate to be penalized for an external problem to the hotel over which we have no control. We hope to have the pleasure of welcoming you again soon, under better conditions, to provide you with the flawless experience you are entitled to expect from our establishment. Sincerely, The Management and Team

Other web-users rate our hotel

  • 179 reviews 8.1/10 Location
  • 314 reviews 7.6/10 Room
  • 347 reviews 9.2/10 Service
  • 10 reviews 2.2/10 WiFi
  • 188 reviews 9.3/10 Breakfast
  • 103 reviews 6.8/10 Cleanliness
  • 63 reviews 9.8/10 Vibe
  • 28 reviews 9.2/10 Bar

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