Mercure Valenciennes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 656 reviews

Mercure Valenciennes Centre Hotel - Image 1
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Description

Hotel extras

  • The newly renovated lobby is an ideal place to relax or work

  • Two large rooms available for meetings, cocktail parties and other events.

  • The Bar Lounge Le Flore is the perfect place to chat!

  • Come support your sports teams with broadcasted events on our big screen

  • In the heart of Valenciennes, close to shops and transport

Our accommodation(s)

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
France

GPS:50.356533, 3.525477

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  656 reviews

TripAdvisor Rating  4.4/5  446 reviews

Customer review rating 3.5/5

Adrian R. Business - Confirmed reviews ALL

My first time in this hotel and was a little bit disappointed. The room and facilities are all nice and modern. Some small touches were missing.

Dear Adrian, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered regarding the replenishment of bathroom amenities, as well as for the lack of apology during your interactions with our team. This situation does not reflect the level of service we aim to provide to our guests. Please be assured that your comments have been shared with the relevant departments to ensure proper follow-up and prevent this from happening again. We would also like to let you know that we have taken note of your loyalty, which we truly value. Sincerely, Direction and all the team

Customer review rating 3.5/5

Nashater S. Business - Confirmed reviews ALL

Hot Breakfast items were cold and gave me an upset stomach afterwards.

Dear Mr. S., Thank you for taking the time to share your experience at Mercure Valenciennes Centre. We are delighted that your room and our service met your expectations. We are, however, sincerely sorry that the breakfast did not meet your expectations and that some hot items were served cold. Unfortunately, this was due to a defective power strip that we had not identified in time. Please be assured that your comments regarding keeping the hot food warm and the quality of the fruits have been forwarded to our F&B team to prevent this issue in the future. We look forward to welcoming you again and providing a fully satisfying breakfast experience during your next stay. Sincerely, The Management

Customer review rating 4.5/5

Quansheng Y. Business - Confirmed reviews ALL

Room is big

Dear Quansheng Y., Thank you for your positive feedback regarding the location and size of your room. We are pleased to hear that you enjoyed your stay at our hotel. Goodbye and best regards, Hôtel Mercure Valenciennes Centre

Customer review rating 4.5/5

Helen C. Couples - Confirmed reviews ALL

Arrived quite late but a warm welcome. Bar area nice & comfortable. Water refill station Parking available on street

Dear Helen C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our warm welcome and enjoyed the comfort of our bar area. It is also great to know that our water refill station and parking facilities met your needs. Goodbye and best regards, Hôtel Mercure Valenciennes Centre

Customer review rating 5.0/5

Zoltan B. Business - Confirmed reviews ALL

room was nice and spacious, breakfast tasty, good location.

Dear Mr B.; Thank you sincerely for taking the time to share your feedback. We are delighted to know that you enjoyed the comfort of your room, our breakfast selection, and our convenient location. Your satisfaction motivates us to continue delivering a pleasant experience to all our guests. Sincerely, The Direction and team of Mercure Valenciennes Centre

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Other web-users rate our hotel

  • 174 reviews 8.3/10 Location
  • 297 reviews 8/10 Room
  • 348 reviews 9.2/10 Service
  • 185 reviews 9.4/10 Breakfast
  • 98 reviews 7.3/10 Cleanliness
  • 71 reviews 9.8/10 Vibe
  • 26 reviews 9.6/10 Bar

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