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Mercure Valenciennes Centre Hotel 4 stars

Customer review rating 4.6/5 2,005 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Valenciennes Centre Hotel
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+ 10 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Our lounges are open for your meetings in safety

  • Large rooms with balconies

  • Secure public car park opposite the hotel (charges apply)

  • Catering: choices of starters, dishes and desserts via room service

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Golf lessons (nearby) Paying
  • Tennis Paying
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 valenciennes
france

Tel: +33327235060

Fax: (+33)3/27230640

Check-in from 12h00

Check out up to 12h00

  • TRAMWAY :  1 HOTEL DE VILLE

  • By plane

    LILLE LESQUIN At 47km / 29.2 miles

  • By train

    GARE VALENCIENNES At 1km / 0 miles

GPS :50.356533, 3.525477

Our accommodation(s)

Classic Room with modern decor - 1 double bed measuring 71 x 79" (180 x 200 cm)

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room for optimal comfort - 1 double bed measuring 71 x 79" (180 x 200 cm)

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Classic Room with modern decor - 1 double bed measuring 71 x 79" (180 x 200 cm) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Classic Room with modern decor - twin beds measuring 39 x 79" (100 x 200 cm)

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room - 1 double bed measuring 71 x 79" (180 x 200 cm) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Valenciennes Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,005 reviews

tripadvisor

TripAdvisor Rating 4.5/5

380 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful Staff

Customer review rating 4.0/5

Fred Business - 03/06/2021 Confirmed reviews ALL

Staff was extremely attentive and would always go that little bit extra to make you feel welcomed.

Dear WILLIAM W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine and the team

Paid 4 Star price but couldn't use the 4 star facilities.

Customer review rating 2.0/5

Terry Business - 16/05/2021 Confirmed reviews ALL

The hotel advertised parking. The hotel doesn't have parking, it is on the street. A car was parked all evening and night in the bag drop off parking in front of the hotel! I would have liked to use this as i am recovering from a broken hip and i could only find a parking space 200m away on the road. I like the Mercure breakfast because there is for €17, sausage and bacon. But there wasn't any :-( So overall, and being the first time i have booked this hotel it wasn't a good experience and not as expected.

Dear mister A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your breakfast experience did not meet your expectations. the team is at your disposal for any need. please allow me to express my sincerest apologies. My team and I are at your disposal 24 hours a day for any need. I hope you will be completely satisfied with your next stay. Sincerely, Karine Rudent Manager

Breakfast difficult for vegetarians

Customer review rating 3.0/5

Martin W. Business - 17/11/2020 Confirmed reviews ALL

The range offered for vegetarians and vegans are limited, although the staff are lovely the breakfast isn’t. It would be great to have vegetarian sausage and baked beans, and possibly boiled egg. I was at the hotel for 10 days and I got bored with the choice.

Dear MARTIN W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that the breakfast service did not meet your expectations; please allow me to express my sincerest apologies. Health measures oblige us to review certain of our services. We hope that we will very soon be able to return to a situation that will enable us to provide normal service. My team want to offer you the warmest welcome. Please don't hesitate to ask them if you want something particular. I hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Karine Rudent, manager

very nice team, good stay

Customer review rating 3.5/5

U. Business - 26/10/2020 Confirmed reviews ALL

The team was really nice and accommodating. I asked for a room with a bathtub and they gave it to me, which was really nice. BUT the bathtub's drain was broken so I couldn't take a bath. And it was impossible to change the heater temperature. It was so hot in the room! My colleagues had another room and they had the same impression. The temperature was set at 27 °C!

Good location

Customer review rating 4.0/5

Mark Business - 08/10/2020 Confirmed reviews ALL

Hotel is clean and well managed considering the current Covid climate. staff are welcoming, friendly and helpful. From time to time there are the odd items that are missing or do or work in the various rooms I stayed in. The response has been variable, however didn’t detract from a pleasant stay. I would recommend this hotel.

Dear MARK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent, manager

Ok

Customer review rating 2.0/5

Anonymous Business - 08/10/2020 Confirmed reviews ALL

Poor room replenish, no water all Wee in fridge. Toilet paper no topped up, basic things

Dear Mr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a new provider for Wifi and hope that it's OK now for you. As you are still with us, don't hesitate to come at reception if you need something. Sincerely, Mrs Rudent, general manager

Good stay - a little basic

Customer review rating 4.0/5

Anonymous Business - 18/09/2020 Confirmed reviews ALL

I slept very well at your hotel - the bed was very comfortable! However the rest of the equipment is a little basic - no bathrobes, no slippers, The decoration is quite old fashioned The breakfast is quite low quality And there is no gym... However the staff was very kind

Well located, nice staff, comfortable room, horrible internet connection for 2020 year

Customer review rating 4.0/5

Gabriel Business - 16/08/2020 Confirmed reviews ALL

Nice accommodation downtown in Valenciennes.

Excellent service

Customer review rating 4.0/5

Rob H. Business - 01/08/2020 Confirmed reviews ALL

Polite staff, eager to help and make sure my stay was the best possible.

Dear ROBERT MICHAEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent, manager

Friendly staff, nice breakfast, clean room

Customer review rating 3.5/5

Enno Business - 20/02/2020 Confirmed reviews ALL

Regarding the pillows and the blanket, I had the impression that I am sleeping in pure plastic. It made me sweat all night long.Not very nice. Room 417 is super noisy due to the sound of the elevator all night long. Breakfast room was nice and tidy (this has not always been the case) The placing of the food is much better. Breakfast quality excellent. Staff as always super friendly.

A nice stay

Customer review rating 4.5/5

Ivan Business - 23/01/2020 Confirmed reviews ALL

Thank you for a nice stay. As a Gold member I did not get a free room upgrade. The Wi-Fi connection disconnects itself after 30 seconds of not using a mobile phone.

Two nights in Valenciennes

TripAdvisor rating 4.0/5

Peter A Couples - 19/07/2015 TripAdvisor review

The hotel is near all the facilities of the town. Room and staff were fine. Parking is in the public car park and the BMW badge was stolen from the bonnet. Be careful where you park. We did not eat in the hotel so can't comment on the food.

Hello Dear, All the team MERCURE CENTRE VALENCIENNES thank you for your compliments. We are sorry for the damage caused to your car and not fail to inform the leadership of the Central Parking. We remain at your disposal to organize another trip and you benefit from our best rates. Best Regards , Monique DESSENIS

Nice hotel in a central location

TripAdvisor rating 4.0/5

Francesca C Couples - 13/03/2015 TripAdvisor review

We had a one night stay in a Privilege room. Overall, everything was nice. The decor looked a bit tired (in particular the ceiling which had paint falling off it) but the room was clean and fine for a brief stop-over night in Valenciennes. Front desk staff were friendly. Nice free mini bar in the Privilege rooms. Lovely view of the church from the 5th floor. No parking but we we just parked on the street right outside and fed the meter (and its free from 18:00-9:00).

Bonjour Madame , Monsieur , Toute l'équipe du MERCURE VALENCIENNES vous remercie pour vos commentaires , permettant de vous offrir un service de qualité conforme à vos attentes. Nous notons votre remarque quant au problème de fissure au plafond , nous vous assurons que les mesures nécessaires pour y pallier sont déjà engagées. Nous vous renouvelons nos excuses pour ce désordre et espèrons avoir le plaisir de vous y accueillir très prochainement . Cordialement , Monique DESSENIS

Great Hotel

TripAdvisor rating 4.0/5

arnaudfourtille Business - 11/03/2015 TripAdvisor review

Very nice hotel, comfortable, peacefulness and modernism. I enjoyed the breakfast, the room service and the whole service in general. Room was clean, well equipped. The situation of the hotel is perfect, close to the centre, the cathedral, the mall and the mains arteries.

Hello Dear Madame ,Sir , We are delighted that your stay went smoothly and that our hotel is fully meet your expectations. All MERCURE Valenciennes team joins me in thanking you and remain at your disposal for organizing another trip to Valenciennes. Best Regards, Monique DESSENIS

Friendly, clean, good breakfast and location!

TripAdvisor rating 5.0/5

lotharb559 Business - 22/02/2015 TripAdvisor review

I stay in Mercure Valenciennes Centre one to two times per month. Always friendly personnel, clean and tidy rooms, an excellent breakfast and a good location to go to dinner in one of the several nearby restaurants!

Hello Dear Madam,Sir, All MERCURE Valenciennes team thanks you for your compliments, it's always with great pleasure that we welcome our guests. Do not hesitate to contact us at your next stay in Valenciennes, we will not fail to make you take advantage of our best deals. Pending to receive you, please accept the assurances of our devoted sentiments. Monique DESSENIS

Comfortable Overnight in Valenciennes

TripAdvisor rating 4.0/5

Jacek1949 Couples - 01/10/2014 TripAdvisor review

Centrally located yet quiet, pleasant garden view, comfortable, modern installation, good breakfast, good value; shower water temperature not constant. Unfortunately, parking is in a separate building, and parking on the street around the hotel is not allowed; single loading/unloading space at the hotel entrance is subject to irregular parking, making loading/unloading of luggage problematic.

Hello Dear Madam, Sir , Thank you for taking the time to give us your opinion of our institution. Very happy to give you satisfaction, we ensure that you continue to do everything possible for your comfort. Our hotel does not have private parking, however, we have a closed and guarded 20 m from the hotel at a cost of € 8.00 6pm to 9am public parking. A minute stop in front of the hotel to drop off luggage. Looking forward to welcoming you very soon kind regards, Monique DESSENIS

Excellent hotel

TripAdvisor rating 5.0/5

welshwizard2013 Family - 08/08/2014 TripAdvisor review

Very central hotel,good choice of restaurants within a few mins walk. Friendly staff, well appointed rooms and a great breakfast - just what you expect from Mercure. Free overnight parking on street but you need to feed the meter in the morning or move on.

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Monique DESSENIS Directrice

Mercure Valenciennes

TripAdvisor rating 4.0/5

Dale S Business - 25/10/2013 TripAdvisor review

Nice, clean hotel. One of the best ii have stayed at within Valenciennes. The staff are helpful are curtious, and most are able to speak English. The rooms are modest, but as said, are clean. I have stayed in several different rooms, but my favorite was 306, which has a bath. Most rooms come with shower only. I also had a balcony which was quite nice in the morning and late evening. Breakfast is simple and typical continental, so don't expect anything too fancy. Finding the hotel, even with Sat Nav can be tricky, and parking also can be a little difficult to find a space near the hotel. Overall, worth the money.

Hello Sir, Any team MERCURE Valenciennes thank you for your compliments and guarantees to continue to do everything possible to ensure the best possible stay. We look forward to welcoming you very soon Sincerely, Monique Dessenis

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