Mercure Valenciennes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 663 reviews

Mercure Valenciennes Centre Hotel - Image 1
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Description

Hotel extras

  • Ideal location in the heart of Valenciennes, close to shops and restaurants

  • A warm welcome and personalized service in an elegant and modern setting

  • Comfortable downtown hotel, perfect for business trips and weekends

  • A gourmet breakfast with varied local products to start the day off right.

  • 2 fully equipped meeting rooms for your seminars and professional events

Our accommodation(s)

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
France

GPS:50.356533, 3.525477

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  663 reviews

Customer review rating 3.5/5

Christophe C. Business - Confirmed reviews ALL

Stay here quite often as we have an office nearby. Always reliable, great breakfast and rooms are clean and well-equipped. Stayed for 3 days this week and wifi wasn't working for the full 3 days. And with poor phone reception as well, this made it impossible to use the internet. For a business trip, this is very inconvenient as I needed to get some work done.

Dear Mr C., Thank you for taking the time to share your feedback following your stay. We are delighted to hear that you consistently enjoy staying with us, appreciating our breakfast and the comfort and cleanliness of our rooms. We are nevertheless sincerely sorry for the inconvenience caused by the Wi-Fi outage during your recent stay. Please note that this issue is completely beyond our control, and we ourselves are eagerly awaiting a confirmed intervention date from the service provider. We fully understand the frustration this may cause, even though we find it unfortunate to be penalized for an external problem to the hotel over which we have no control. We hope to have the pleasure of welcoming you again soon, under better conditions, to provide you with the flawless experience you are entitled to expect from our establishment. Sincerely, The Management and Team

Customer review rating 4.5/5

Pascal D. Solo - Confirmed reviews ALL

well located, the breakfast area is very cosy, pleasant, the staff is kind

Dear Pascal, Thank you very much for your excellent rating and for sharing your impressions following your stay. We’re delighted that you appreciated our convenient location, the cosy and pleasant atmosphere of the breakfast area, and the kindness of our staff. Your feedback is a great encouragement for our entire team, who strive every day to provide a warm and comfortable experience for our guests.Thank you also for your constructive feedback, which we take into account carefully and will work on to improve. We look forward to welcoming you again very soon. Kind regards, Management and all the team

Customer review rating 3.5/5

Adrian R. Business - Confirmed reviews ALL

My first time in this hotel and was a little bit disappointed. The room and facilities are all nice and modern. Some small touches were missing.

Dear Adrian, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered regarding the replenishment of bathroom amenities, as well as for the lack of apology during your interactions with our team. This situation does not reflect the level of service we aim to provide to our guests. Please be assured that your comments have been shared with the relevant departments to ensure proper follow-up and prevent this from happening again. We would also like to let you know that we have taken note of your loyalty, which we truly value. Sincerely, Direction and all the team

Customer review rating 3.5/5

Nashater S. Business - Confirmed reviews ALL

Hot Breakfast items were cold and gave me an upset stomach afterwards.

Dear Mr. S., Thank you for taking the time to share your experience at Mercure Valenciennes Centre. We are delighted that your room and our service met your expectations. We are, however, sincerely sorry that the breakfast did not meet your expectations and that some hot items were served cold. Unfortunately, this was due to a defective power strip that we had not identified in time. Please be assured that your comments regarding keeping the hot food warm and the quality of the fruits have been forwarded to our F&B team to prevent this issue in the future. We look forward to welcoming you again and providing a fully satisfying breakfast experience during your next stay. Sincerely, The Management

Customer review rating 4.5/5

Quansheng Y. Business - Confirmed reviews ALL

Room is big

Dear Quansheng Y., Thank you for your positive feedback regarding the location and size of your room. We are pleased to hear that you enjoyed your stay at our hotel. Goodbye and best regards, Hôtel Mercure Valenciennes Centre

Other web-users rate our hotel

  • 182 reviews 8.4/10 Location
  • 314 reviews 8.1/10 Room
  • 351 reviews 9.2/10 Service
  • 198 reviews 9.5/10 Breakfast
  • 102 reviews 7.3/10 Cleanliness
  • 67 reviews 9.8/10 Vibe

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