Mercure Valenciennes Centre Hotel

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Mercure Valenciennes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 581 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Our lounges are open for your meetings in safety

  • Large rooms with balconies

  • Secure public car park opposite the hotel (charges apply)

  • Catering: choices of starters, dishes and desserts via room service

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
France

Telephone +33 3 27 23 50 60

Fax +33 3 27 23 06 40

Contact email

  • TRAMWAY:  1 HOTEL DE VILLE

  • By plane

    LILLE LESQUIN At 47km / 29.2 miles

  • By train

    GARE VALENCIENNES At 1km / 0 miles

GPS:50.356533, 3.525477

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Valenciennes Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  581 reviews

TripAdvisor Rating  4.5/5  408 reviews

Certificate of excellence 2022

Great location

Customer review rating 5.0/5

Nicholas L. Business - Confirmed reviews ALL

I used this hotel for a business trip. I stayed for 3 nights. I found the hotel comfortable and clean. Perfect for a good nights sleep. The location is perfectly placed for finding somewhere to eat at night. I would happily recommend this hotel.

Dear NICK DEBRA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with all my team. I am sure that this feedback will serve as an encouragement to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent & her team

Centrally Located but Quiet place

Customer review rating 4.5/5

Raviraj S. R. Business - Confirmed reviews ALL

An excellent stay as always. The location is great and the team in excellent. The Room Size adequate for a single traveler. Recommended for a couple days stay

Dear RAVIRAJ R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent & her team.

Well located and warm welcomes

Customer review rating 4.5/5

Gabriel B. Business - Confirmed reviews ALL

This hotel is great with warm and welcoming personnel, rooms are very big and comfortable. Bar is rich and overall the hotel is quiet. The bed makes you sleep like a dream. Great experience throughout. Parking is available at the hotel, but on the street is better for a small fee.

Dear GABRIEL B., Thanks a lot for your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team, especially with the barman ;). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent & her team.

Good stay, friendly people

Customer review rating 4.5/5

Jelle Business - Confirmed reviews ALL

Staying here in the last years on a regular base, it feels more like a second home. Friendly people, great support, good service. You can ask almost everything and the staff goes that extra mile.

Dear JELLE A., Thanks a lot for your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team, especially Jean-Marie & Angelique. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent & her team.

Not so well maintained.

Customer review rating 2.5/5

Francois A. Families - Confirmed reviews ALL

Fridge did not work, toilets door did not close, toilet flush not working well.

Dear FRANCOIS A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, especially for technical problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine Ruent and her team.

verry good

Customer review rating 4.0/5

Andy V. D. R. Business - Confirmed reviews ALL

close to the center

Dear ANDY VAN DE r., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maybe the next time, we will have a 9 or a 10 ... Sincerely, Karine Rudent & her team.

Wonderful Staff

Customer review rating 4.0/5

Fred Business - Confirmed reviews ALL

Staff was extremely attentive and would always go that little bit extra to make you feel welcomed.

Dear WILLIAM W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine and the team

Paid 4 Star price but couldn't use the 4 star facilities.

Customer review rating 2.0/5

Terry Business - Confirmed reviews ALL

The hotel advertised parking. The hotel doesn't have parking, it is on the street. A car was parked all evening and night in the bag drop off parking in front of the hotel! I would have liked to use this as i am recovering from a broken hip and i could only find a parking space 200m away on the road. I like the Mercure breakfast because there is for €17, sausage and bacon. But there wasn't any :-( So overall, and being the first time i have booked this hotel it wasn't a good experience and not as expected.

Dear mister A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your breakfast experience did not meet your expectations. the team is at your disposal for any need. please allow me to express my sincerest apologies. My team and I are at your disposal 24 hours a day for any need. I hope you will be completely satisfied with your next stay. Sincerely, Karine Rudent Manager

Two nights in Valenciennes

TripAdvisor rating 4.0/5

Peter A Couples - TripAdvisor review

The hotel is near all the facilities of the town. Room and staff were fine. Parking is in the public car park and the BMW badge was stolen from the bonnet. Be careful where you park. We did not eat in the hotel so can't comment on the food.

Hello Dear, All the team MERCURE CENTRE VALENCIENNES thank you for your compliments. We are sorry for the damage caused to your car and not fail to inform the leadership of the Central Parking. We remain at your disposal to organize another trip and you benefit from our best rates. Best Regards , Monique DESSENIS

Nice hotel in a central location

TripAdvisor rating 4.0/5

Francesca C Couples - TripAdvisor review

We had a one night stay in a Privilege room. Overall, everything was nice. The decor looked a bit tired (in particular the ceiling which had paint falling off it) but the room was clean and fine for a brief stop-over night in Valenciennes. Front desk staff were friendly. Nice free mini bar in the Privilege rooms. Lovely view of the church from the 5th floor. No parking but we we just parked on the street right outside and fed the meter (and its free from 18:00-9:00).

Bonjour Madame , Monsieur , Toute l'équipe du MERCURE VALENCIENNES vous remercie pour vos commentaires , permettant de vous offrir un service de qualité conforme à vos attentes. Nous notons votre remarque quant au problème de fissure au plafond , nous vous assurons que les mesures nécessaires pour y pallier sont déjà engagées. Nous vous renouvelons nos excuses pour ce désordre et espèrons avoir le plaisir de vous y accueillir très prochainement . Cordialement , Monique DESSENIS

Great Hotel

TripAdvisor rating 4.0/5

arnaudfourtille Business - TripAdvisor review

Very nice hotel, comfortable, peacefulness and modernism. I enjoyed the breakfast, the room service and the whole service in general. Room was clean, well equipped. The situation of the hotel is perfect, close to the centre, the cathedral, the mall and the mains arteries.

Hello Dear Madame ,Sir , We are delighted that your stay went smoothly and that our hotel is fully meet your expectations. All MERCURE Valenciennes team joins me in thanking you and remain at your disposal for organizing another trip to Valenciennes. Best Regards, Monique DESSENIS

Friendly, clean, good breakfast and location!

TripAdvisor rating 5.0/5

lotharb559 Business - TripAdvisor review

I stay in Mercure Valenciennes Centre one to two times per month. Always friendly personnel, clean and tidy rooms, an excellent breakfast and a good location to go to dinner in one of the several nearby restaurants!

Hello Dear Madam,Sir, All MERCURE Valenciennes team thanks you for your compliments, it's always with great pleasure that we welcome our guests. Do not hesitate to contact us at your next stay in Valenciennes, we will not fail to make you take advantage of our best deals. Pending to receive you, please accept the assurances of our devoted sentiments. Monique DESSENIS

Comfortable Overnight in Valenciennes

TripAdvisor rating 4.0/5

Jacek1949 Couples - TripAdvisor review

Centrally located yet quiet, pleasant garden view, comfortable, modern installation, good breakfast, good value; shower water temperature not constant. Unfortunately, parking is in a separate building, and parking on the street around the hotel is not allowed; single loading/unloading space at the hotel entrance is subject to irregular parking, making loading/unloading of luggage problematic.

Hello Dear Madam, Sir , Thank you for taking the time to give us your opinion of our institution. Very happy to give you satisfaction, we ensure that you continue to do everything possible for your comfort. Our hotel does not have private parking, however, we have a closed and guarded 20 m from the hotel at a cost of € 8.00 6pm to 9am public parking. A minute stop in front of the hotel to drop off luggage. Looking forward to welcoming you very soon kind regards, Monique DESSENIS

Excellent hotel

TripAdvisor rating 5.0/5

welshwizard2013 Families - TripAdvisor review

Very central hotel,good choice of restaurants within a few mins walk. Friendly staff, well appointed rooms and a great breakfast - just what you expect from Mercure. Free overnight parking on street but you need to feed the meter in the morning or move on.

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Monique DESSENIS Directrice

Mercure Valenciennes

TripAdvisor rating 4.0/5

Dale S Business - TripAdvisor review

Nice, clean hotel. One of the best ii have stayed at within Valenciennes. The staff are helpful are curtious, and most are able to speak English. The rooms are modest, but as said, are clean. I have stayed in several different rooms, but my favorite was 306, which has a bath. Most rooms come with shower only. I also had a balcony which was quite nice in the morning and late evening. Breakfast is simple and typical continental, so don't expect anything too fancy. Finding the hotel, even with Sat Nav can be tricky, and parking also can be a little difficult to find a space near the hotel. Overall, worth the money.

Hello Sir, Any team MERCURE Valenciennes thank you for your compliments and guarantees to continue to do everything possible to ensure the best possible stay. We look forward to welcoming you very soon Sincerely, Monique Dessenis

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