Mercure Valenciennes Centre Hotel 4 stars

Name: Mercure Valenciennes Centre Hotel
Address: VALENCIENNES, 59300, FRANCE
Telephone: (+33)3/27235060
Rating: 4.6

Customer review rating 4.6/5 1,887 reviews

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+ 18 Services

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Mercure Valenciennes Centre Hotel

Hotel for travellers looking for local and authentic experiences

The ideally located MERCURE VALENCIENNES CENTRE hotel will seduce you. Whatever your wishes or expectations, an entire team is at your service to guide you in your discovery of the cultural and industrial heritage of the area, and delight your taste buds.

Karine RUDENT, Hotel Manager

Situated in the heart of the town, just 200m from the town hall, the 4-star Mercure Valenciennes Centre effortlessly manages to create an ambience which is both contemporary and cosy. This elegant establishment has very well-appointed and spacious rooms w here you can enjoy absolute peace and quiet, whether you are here to work or just take it easy. The hotel's enviable location and its rooms, flooded with natural light and overlooking our private garden, make it a perfect venue for your business and soci

Whilst you're at the Mercure Valenciennes Centre, why not take the opportunity-to visit the Beaux-Arts Museum, try your luck in the Casino or play a round of golf.

Hotel extras

Right in the heart of the city
Large rooms with balconies
Secure public car park opposite the hotel (charges apply)
Air-conditioned rooms overlooking a private garden

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Public indoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying) Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-12:00
- Opening hours : Week-end 06:30-12:00

Golf lessons (Nearby)Paying
TennisPaying
- Indoor tennis court (Paying) (Nearby)
- Outdoor tennis court (Paying) (Nearby)
- Tennis (Paying) (Nearby)

2 meeting room(s)
Copy/print service available

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300
valenciennes
france

Tel: +33327235060

Fax: (+33)3/27230640

Contact email :

Check-in from 12h00

Check out up to 12h00

TRAMWAY : 1 HOTEL DE VILLE

By plane
LILLE LESQUIN At 47km / 29.2 miles
By train
GARE VALENCIENNES At 1km / 0 miles

GPS :50.356533, 3.525477

Our accommodation(s)

Classic Room with modern decor - 1 double bed measuring 71 x 79" (180 x 200 cm)

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities

Privilege Room for optimal comfort - 1 double bed measuring 71 x 79" (180 x 200 cm)

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Bathrobe

Classic Room with modern decor - 1 double bed measuring 71 x 79" (180 x 200 cm) and 1 sofa bed

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk

Classic Room with modern decor - twin beds measuring 39 x 79" (100 x 200 cm)

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities

Privilege Room - 1 double bed measuring 71 x 79" (180 x 200 cm) and 1 sofa bed

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Bathrobe

Rooms

Our restaurants and bars

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 2
Maximum size: 60 m²
Maximum capacity: 50 people
Maximum banquet capacity: 30 people

Find out more

Breakfast difficult for vegetarians

Martin W. Business - 17/11/2020 Confirmed reviews ALL

The range offered for vegetarians and vegans are limited, although the staff are lovely the breakfast isn’t. It would be great to have vegetarian sausage and baked beans, and possibly boiled egg. I was at the hotel for 10 days and I got bored with the choice.

Dear MARTIN W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that the breakfast service did not meet your expectations; please allow me to express my sincerest apologies. Health measures oblige us to review certain of our services. We hope that we will very soon be able to return to a situation that will enable us to provide normal service. My team want to offer you the warmest welcome. Please don't hesitate to ask them if you want something particular. I hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Karine Rudent, manager

very nice team, good stay

U. Business - 26/10/2020 Confirmed reviews ALL

The team was really nice and accommodating. I asked for a room with a bathtub and they gave it to me, which was really nice. BUT the bathtub's drain was broken so I couldn't take a bath. And it was impossible to change the heater temperature. It was so hot in the room! My colleagues had another room and they had the same impression. The temperature was set at 27 °C!

Good location

Mark Business - 08/10/2020 Confirmed reviews ALL

Hotel is clean and well managed considering the current Covid climate. staff are welcoming, friendly and helpful. From time to time there are the odd items that are missing or do or work in the various rooms I stayed in. The response has been variable, however didn’t detract from a pleasant stay. I would recommend this hotel.

Dear MARK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent, manager

Anonymous Business - 08/10/2020 Confirmed reviews ALL

Poor room replenish, no water all Wee in fridge. Toilet paper no topped up, basic things

Dear Mr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a new provider for Wifi and hope that it's OK now for you. As you are still with us, don't hesitate to come at reception if you need something. Sincerely, Mrs Rudent, general manager

Good stay - a little basic

Anonymous Business - 18/09/2020 Confirmed reviews ALL

I slept very well at your hotel - the bed was very comfortable! However the rest of the equipment is a little basic - no bathrobes, no slippers, The decoration is quite old fashioned The breakfast is quite low quality And there is no gym... However the staff was very kind

Well located, nice staff, comfortable room, horrible internet connection for 2020 year

Gabriel Business - 16/08/2020 Confirmed reviews ALL

Nice accommodation downtown in Valenciennes.

Excellent service

Rob H. Business - 01/08/2020 Confirmed reviews ALL

Polite staff, eager to help and make sure my stay was the best possible.

Dear ROBERT MICHAEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent, manager

Friendly staff, nice breakfast, clean room

Enno Business - 20/02/2020 Confirmed reviews ALL

Regarding the pillows and the blanket, I had the impression that I am sleeping in pure plastic. It made me sweat all night long.Not very nice. Room 417 is super noisy due to the sound of the elevator all night long. Breakfast room was nice and tidy (this has not always been the case) The placing of the food is much better. Breakfast quality excellent. Staff as always super friendly.

A nice stay

Ivan Business - 23/01/2020 Confirmed reviews ALL

Thank you for a nice stay. As a Gold member I did not get a free room upgrade. The Wi-Fi connection disconnects itself after 30 seconds of not using a mobile phone.

Comfortable stay

Anonymous Business - 20/12/2019 Confirmed reviews ALL

The quality was very good. If I can have some vegetable in breakfast, it would be much better. (Fruits were good)

Good location, but no private parking.

W J. S. Families - 28/11/2019 Confirmed reviews ALL

Good rooms, larger than average size. Metered parking outside, or can use shopping centre parking opposite. Staff friendly and helpful, good choice of breakfast although no restaurant servive in evening. Plenty of resataurants within 10 minutes walk.

A very pleasant stay at your hotel.

Ivan Business - 09/11/2019 Confirmed reviews ALL

Thank you very much for a pleasant stay at your hotel. One my concern is on Wi-Fi connection by using my mobile device (phone). Every time I had connected to Wi-Fi and I had not used my phone e.g. 30 seconds, the connection to the Wi-Fi was automatically disconnected.

Dear IVAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. Thank you for taking time to write this pleasant feedback. I shared it with our staff and we are delighted to learn that you enjoyed you stay in our hotel. It means a lot for us and it’s a real message of encouragement. we hope your next visit will be as pleasant as the previous one. Sincerely,

Business stay

John Business - 14/10/2019 Confirmed reviews ALL

Comfortable and welcoming

Valenciennes stay

Mary A. Couples - 25/09/2019 Confirmed reviews ALL

Excellent service. Concierge went out of their way to help us despite our poor French language abilities. Beautifully clean, fresh and modern facilities. Delicious breakfast. Thank you Mercure.

M. Business - 23/09/2019 Confirmed reviews ALL

Everything was perfect as usually.

Dear Zelinka M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with all the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ANGELIQUE

Okay, but expected more for the price.

James Couples - 01/08/2019 Confirmed reviews ALL

Accor website does not show my hotel points anymore for some reason (its been 3 months since my last stay and I don’t have time to call every time this happens). Points are worthless to me if I can’t use them easily. Hotel didn't have parking (street parking doesn’t count), bed wasn’t comfortable, many stations on the television didn’t work. I expected better for the price.

Anonymous Business - 25/07/2019 Confirmed reviews ALL

Nice

Dear RUDOLF S., We very much appreciate your opinion regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive good mark on our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The whole Mercure Valenciennes Centre team

Responsable transport

D. Business - 25/07/2019 Confirmed reviews ALL

Excellente

Cher Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à l'Hôtel Mercure Valenciennes Centre. Nous sommes absolument ravis de voir des commentaires si positifs sur notre établissement et nous tenons à ce que vous sachiez que votre avis compte beaucoup pour nos équipes qui sont d'autant plus motivées à rendre votre séjour irréprochable. Dans l'attente de vous accueillir de nouveau, nous vous souhaitons une excellente journée et vous prions d'accepter l'expressions de nos sentiments les plus sincères. Toute l'équipe du Mercure Valenciennes Centre.

Anonymous Business - 30/06/2019 Confirmed reviews ALL

Fantastic staff were very helpful. Extremely clean hotel with excellent facilities

Thank you for a pleasant stay

Ivan Business - 25/05/2019 Confirmed reviews ALL

Thank you a lot for a pleasant stay at your property. Once again everything was fine. As your Le Club GOLD member there will be maybe a free room upgrade next time :-)

Our most recent 20 reviews

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