Mercure Valenciennes Centre Hotel

Mercure Valenciennes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 651 reviews

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Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Our lounges are open for your meetings in safety

  • Large rooms with balconies

  • Secure public car park opposite the hotel (charges apply)

  • Catering: choices of starters, dishes and desserts via room service

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
France

GPS:50.356533, 3.525477

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  651 reviews

TripAdvisor Rating  4.5/5  416 reviews

A Good Stay with peculiar service!

TripAdvisor rating 3.0/5

JoannaDtraveller Friends getaway - TripAdvisor review

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

Thanks a lot for your comments regarding your stay at the Hotel Mercure in Valenciennes. I'm sorry that our little staff meetings bothered you and we try to do this team meeting later in the morning. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Karine & her team.

Good Stay

Customer review rating 4.5/5

Cristina Business - Confirmed reviews ALL

Located in suitable area, nearby centre of the town, I had good experience and good service.

Dear CRISTINA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of them. If you want some sleepers, you have to book a Privilege Room, where you can find more things than in standard room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine & her team.

Good stay

Customer review rating 4.0/5

Matt C. Business - Confirmed reviews ALL

Room is good, modern. Staff friendly although nobody at the bar - and even after asking reception no one came to the bar.

Dear MATTHEW C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff. I will check which person was at the reception to know why you haven't been served at bar. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Karine Rudent, manager.

High-class satisfactory stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean rooms, very comfortable, friendly staff Only minus point was the A/C - where you can't enter a concrete temperature but only +/-5 degrees

Dear RENE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine and her team

Well located, comfortable stay

Customer review rating 5.0/5

Dr. G. S. Couples - Confirmed reviews ALL

The bed was very comfortable and relaxing sleep was possible. That was all we needed

Dear GERTRUD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine and her team

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Other web-users rate our hotel

  • 123 reviews 7.9/10 Location
  • 239 reviews 8.1/10 Room
  • 277 reviews 9.3/10 Service
  • 111 reviews 8.7/10 Breakfast
  • 81 reviews 8.4/10 Cleanliness
  • 37 reviews 9.6/10 Vibe
  • 16 reviews 9.6/10 Amenities

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