Mercure Valenciennes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 718 reviews

5 Rue du Saint Cordon, 59300 VALENCIENNES, France

Hotel extras

  • Le flore bar lounge for a moment of conviviality or work with our coworking spaces

  • Our lounges are open for your meetings in safety

  • Large rooms with balconies

  • Secure public car park opposite the hotel (charges apply)

  • Room services : choices of dishes.

Our accommodation(s)

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
France

GPS:50.356533, 3.525477

Telephone
Fax +33 3 27 23 06 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  718 reviews

TripAdvisor Rating  4.5/5  418 reviews

Certificate of excellence 2023

Acceptable stay, good location, horrible bedding.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The place was cool, the lack of parking was unfortunate, but we used google translate for a long-term parking rate at the mall. The sheets were horrible/synthetic, plus the tub was way too high for showers! Staff was friendly - more English speaking staff would be great.

Dear ROBERT H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the manager

Stop over heading off to Bastogne, Belgium

Customer review rating 4.0/5

Rudy P. Business - Confirmed reviews ALL

Well located near some square where they are a few restaurants, we appreciated the Indian one!

Dear RODOLPHE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure

Good for local bars and restaurants. Staff very welcoming.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Biggest problem with hotel is how hot the rooms are. Air con is limited in how much you can control it and this time in 302 I found that the air con controller was completely broken (wheel was pushed into the unit and therefore inoperable). The pillows don't help as while comfortable (like marshmallows) the retain the heat. 302 has a balcony and door not window so I couldn't even open the window to cool the room. I have had similar problems though in other rooms too.

Dear NERYS D., Thank you for taking the time to share your impressions following your last stay. We sincerely regret that you encountered technical problems. We attach great importance to any comments and the competent for any shortcomings. While renewing our apologies and thanks for your constructive remarks, please be perfectly assured of our consideration. Cordially Team Mercure

Good stay

Customer review rating 4.0/5

L. Business - Confirmed reviews ALL

Stay as expected

Dear PAULINE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A bit disappointed with the service

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I had arrived quite tired at the hotel on 19 March after a 14hrs flight and 3hrs of Train journey, only to realize that they do not provide even a bottle of water at the hotel. Thoroughly disappointed, I had to go outside and buy a bottle of water to drink. Secondly, when I went into the toilet, there were no Dental kit or toiletries provided. No moisturizing lotion too, to go with the dry weather at Valenciennes. The room size and bed were satisfactory. However due to the above mentioned facts I would think twice before considering to book again at Mercure.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do not provide plastic water bottles in the establishment for ecology reasons. But we have a water fountain available. Body gel is only available for our privilege rooms As for the toothbrush, we have it in reception, just ask Your satisfaction is our best reward. I hope to be able to welcome you again in the Mercure Valenciennes Sincerely,

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Other web-users rate our hotel

  • 152 reviews 8.1/10 Location
  • 293 reviews 7.6/10 Room
  • 314 reviews 9.3/10 Service
  • 131 reviews 9.1/10 Breakfast
  • 103 reviews 8.1/10 Cleanliness
  • 69 reviews 9.4/10 Vibe
  • 44 reviews 8.9/10 Amenities

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